SB_BR2nd_Elementary

o ^ ffi I T I fl - 7 BookElementary Stu dent's with Online pract,ice ,, r,,, David Grant, John Hughes, Nina Leeke & Rebecca Turner



Elementary Stu dent's Book with Online practice David Grant, John Hughes, Nina Leeke & Rebecca Turner

lntrod uction Language at Practically Business 0utComes + you,,can 4-5 communication work speaking Products & services Present How to spell Saying hello and The . say what you do and simple I introductions itz-u Possessives goodbye game where you are from t phone What is the . ask about personal Location best city Location and There is/are Saying email Ordering by for your information Technology workplace I Some/any and posta! phone conference? e cnoll Networking addresses . say hello and goodbye Viewpoint 1 (D VIDE0 Places of work and introduce yourself and others . talk about company types and activities tt r ask about companies . say numbers ,, '. start and end a phone ca,l! . talk about your company location and buildings . ask for details about places . give addresses . order things by phone Technology Adverbs of How to use Asking for and Making talk about technology and functions frequency I sequencing offering help use of talk about everyday words technology activities Questions Making ask questions in the conversation The present simple Social Past simple: How to networking use sequencing words media and describe a game ask for and offer help networking irregular trip oeit with doiuments verbs I Time talk about past events expressions apologize explain and solve a problem . talk about social media . use time expressions to talk about the past . describe a trip . make generai conversation

Working with Language at Practically Business Outcomes - you can communication words work speaking Leaving phone messages DePartments Departments Prepositions Designing . describe departments of place and Comparing and the perfect and movement choosing workspace and responsrbilities 46-5L responsibilities Supermarket . say where things are competition Present and give directions using conti n uous prepositions Competitron ComPetition Comparatives How to say . leave a phone message prices . talk about professional qualities, skills and experience . talk about what you are doing now . tell the time r arrange a meeting . talk about competition . compare products and companies . say prices . talk about differences and similarities Teamwork Superlatives How to Giving opinions Teamwork . talk about teamwork Travel respond to and . choose the best options Schedules news personality . respond to news types . give opinions Siaying at a - More . book a hotel room and hotel The revision game ask about hotel services Calendars and Present How to use Planning a schedules perfect prepositions sched u le . talk about future plans . give reasons for actions of time . talk about money . order food in a restaurant . talk about schedules . talk about recent past actions . say when something happens . say dates o plan a schedule Practice files Com munication activities Audio scripts lrregular verb list

Welcome to Business Result Second 12 units .' 4 Viewpoint video lessons \" Practice files What's in a unit? What's in the Viewpoint lessons? Starting point TheViewpoinfs are video lessons, which appear after every . an introduction to the theme of the unit three units. The topics of the Viewpoln f lessons relate to a . discussion questions theme from the main units and include: Working with words o interviews with expert speakers o reading and listening about a work-related topic . case studies of real companies . focus on key words and phrases EachVierapoinf is divided into three or four sections, with r practise the new words in speaking activities a number of short video clips in each lesson. AViewpoint lesson usually includes: Language at work . grarrunar presented in authentic work contexts . A focus to introduce the topic. This contains a short . Language pointbox focuses on the key grammar points video showing people discussing the topic. o practise using the language in real work situations . Key vocabulary and phrases which appear in the Practically speaking . focus on an aspect of everyday communication at work videos. . helps you to sound more nafural when speaking . Main video sections which develop listening and o practise speaking in real work situations note-taking skills, and build confidence in listening to Busi ness com mu n ication authentic language in an authentic context. r key expressions for authentic work contexts . improve your communication skills for meetings, o Activities which provide speaking practice about the presentations, socializing, and phone calls topic of the lesson. . Key expressionslst in every unit All of the videos tn the Viewpolrf lessons can be streamed or downloaded from the Online practice. Talking point . focus on interesting business topics and concepts Written exercises to practise the key language in: . improve your fluency wlthDiscussinn andTask . Working withwords activities . Business communication . Language at work o Discussion andTask allow you to apply the topic to your .Use the Practice files: own area of work in class to check your understanding What's in the Communication . out of class for exka practice or homework activities? . roles and information for pair and group activities The Practice files include a Grammar reference section with more detailed explanations of the grammar from each unit. o extra speaking practice for the main sections of Follow the links (as shown below) to the Practice file n each unit each unit. D For more exercises, go to Practice file 6 on page 96 D For more information, go to Grammar reference on page 97

Whatns in the Online practice? o practice exercises for each Working with raords, Language at work and Business communicatior section o unit tests . email exercises for each unit r automatic marking for instant answers . gradebook to check your scores and progress BusinessResllt Etementary ContentlTrackingvlClassToolsvlCommlnicatlonvlResourcesvlAdvancedToolsv Working with words 1 Type in the nationality using the country in itarics. A Hi John. Whereareyoufrom? Grea1. l'm l'm from Cape Town. Soulh Afri@ Try agnin Start again Additional resources r watch and download all of the Viewpoinf videos . listen to and download all of the class audio . sample emails for each unit How to access your Online practice To access your Online practice, you will find an access card on the inside cover of your Student's Book. This contains an access code to unlock ali the content tnthe Online practice. Go to www.oxfordlearn.com and activate your code, and then follow the instructions online to access the content.

Tiziana Lukasz Jacob

Dahlia Receptionist Raquel Randy Lukasz Tiziana Charlotte Yuko Jacob 5 u.' Listenagain andwrite the nationalityofthe speakers'companiesinthe table in 4. 6 Wfricn jobs in 4 are in your company? \\A/hich other jobs are in your company? 7 Work with a partner. Think of other directors, assistants and managers. marketinq director sales assistant technical manaser atp I a/an D For more exercises, go to Practice file 1 on page 86 Use a/an before a job or 8 Complete this information about yourself. company: l'm a receptionist with an My country: American company. My nationality: My job: Use an before a vowel sound: Nationality of my company: an American, an ltalian. 9 Work with a partner. Tell him/her about the information in 8 I'm from ... I'm... I'ma/an... My company is ... 10 No* tell the class aboutyour partner. He's/She's from ... He's/She's... He's/She's a/ an ... His/Her company is ...

Language at work I Present simple I Possessives 1 Read about the company Marcegaglia and complete the profile. Companv name: Marcesaslia Head office: Products: Marcegaglia is an Italian company and one of its main products is steel pipes. The company's head office is in Italy, near Milan, but its customers aren't only Italian. They are in countries ali over the world. Marcegaglia is a family company. Antonio Marcegaglia and his sister Emma are the Chief Executive Officers. For Emma, the family company isn't her only job. She is also the leader of the oil and gas company Eni. 2 Complete the table inLanguage point't- below. Use the words in bold from the text in 1. am not ... Yes, I am. 'No, I'm not, , Areyou/we/ they ...? , No, he/she/it isn't. Tip I 'm or am? Spanish. We use 'm,'s or 're lor 2 My company speaking or for informal writing (e.g. emails to 3 Our customers colleagues): 4 My work colleagues mv friends |m=lam 5 English important in my company/ job. Shet = She rs They're = They are We use am, ls or are for short answers: Are you at work all the time? Yes, I am. NOT Yes,+-m.

5 Read the possessive sentence s in Language point 2. Use the words in bold to complete the table. My company is Toyota. Its CEO was Steno. she - .he- 6 Workwith a partner. Look again at the sentences in 4. Ask and answer questions about the sentences with Is/Are . ..? Erample: A Are you Spanish? B Yes,I am. / No, I'm not. 7 Look at the profile of Sofia Aguilera. Complete the interview with her below, lJse words from 5. Name: Sofia Aguilera Country: Mexico Gompany name: Webmex Solutions Job: Managing Director Customers: Small businesses i' Interviewer Isl your business a family company? it is. 2 Interviewer Is it an IT company? it is. 6 customers are small businesses. We work with websites D For more exercises, go to Practice file 1 on page 87 8 Work with a partner. Look at some profiles on a website. Student A, turn to page L10. Student B, turn to page 115. 9 Rst questions to find out about your partner's job. Use the information to write a company profile, similar to Marcegaglia in 1. 3 Wtrrt is the question in each conversation? 4 Work with a partner. Say and spell: . your name . your company's name o your job fitle

Business communication I Saying hello and goodbye 1 > 1\"2 fwo visitors are in Reception. Listen and complete this visitor board. 2 > LZ Match expressions 1-6 to responses a-f.Then listen and check. 1 Hello. My name is Alek Gorski. a Pleased to meet you. 2 I'rnEva, Maria Da Rocha's assist-ant. b No. How do you do? 3 This is my assistant, Elzbieta Wozniak-. c How do you do, Mr Gorski? 4 It's good to see you again. - d I'm fine. 5 How are you? - e Nice to meet you. f And you. 6 Do you know E-lzbieta? 3 prrt expressions 1-5 and th-eir responses in 2 into these categories. 1 Saying hello and introducing yourself: lc , 2 Introducing someone: - 3 Savins hello to -, -someone vJ-o-'-u'- know: 4 Work in groups of three. Practise this conversation. A Say hello to B (a colleague) B Say hello to A (a colleague) and introduce C. Key expressions 5 No* change roles and practise the conversation again. 6 Complete this conversation with the expressions from the list. Saying hello and introducing yourself Haae a good journey See you soon Nice meeting you Maria 1 Hello. My name is ... / l'm ... Alek Yes, goodbye, Maria. Pleased to meet you. Nice meeting you, too How do you do? Nice to meet you (too). Thanks. Bye. lntroducing someone D For more exercises, go to Practice file 1 on page 86 This is ... Do you know ...? Saying hello to someone you know It's good to see you again. How are you? Saying goodbye Nice meeting you. See you soon. Have a good .journey Goodbye/Bye.

Play the introductions game with a partner. Begin on START. Toss a coin. Heads=movelsquare. Tails=move2squares. On a white square, follow the instruction. On a blue square, respond. The winner arrives on FINISH first. Tell your Goodbye Introduce your partner partner to a about your customer. colleagues - names, jobs, nationalities. Ask your Are you from Introduce the Tell your partner: person on partner about Japan? name? card A to your your boss - job? partner. name, job, nationalityi nationality. Are you Spell your Hel1o, my Introduce French? company's name's Annie yourself with the name. Da Silva. information on card B. Introduce Ask how your ' How do partner is. yourseif - you spell your name? give your name, job and nationality. NAME Ms LesleyJohnson JOB Technical Engineer Middlesex, UK

Working with words I Company types and activities 1 Match these company types to the pictures L-8. pharmaceuticals real estate electronics recruitment hotel software financial seraices automobile 2 > Z.tlisten to three people at a job fair. \\A/hich words do you hear from 1? 3 > e\"f Listen again and complete these sentences. a1 Natasha works for companv. She provides staff in the industry. for companies. 2 Malik's comDanv oroduces 3 William works in He wants a job in the industry. 4 > Z.Z Listen and underline the stress in these words. pharmagguticals electronics recruitment hotel -.finance automobile - 5 frVfrat type of company is your company? What type of companies do you workwith?

6 A company produces products and it provides services. Write product or sentice next to the words in 1-6. GlaxoSmithKline provides/produces electronic eouioment 1 product Microsoft Sony finance 2- Manpower software 3- Toyota Deutsche Bank AG .=CATS L' staff s pharmaceuticals C D- 10 Complete the presentation with the verbs from the list. employ sell export proaide buy deaelop company and we 1- Ksaikuckeomevaenryisyaeaja..pWanee2se 400 million l3itr-es of soy around 6,000 in total. We soy people Wsaeucaelsaoll4o-vneretwhe world, including Asia, North America, Australia and Europe products for the pharmaceuticals industry. Restaurants, supermarkets and Asian food shops s our products and we also lessons in Japanese cooking - using Kikkoman products, of course! 11 Listen again and check your answers to 10 Tip I work -r Drepcsiticn D For more exercises, go to Practice file 2 on page 88. I We use the verb work in L2 Vr.pure a presentation about your company. IJse some of the sentences below. different ways: work for (an employer/ 1 I'm 5 We employ company): I work for BMW. 6 We develop _ work with (people or another 7 We export to _ country): I work with co//eagues. work in (department or area of 4 We p- roduce,/provide 8 We sell our p-roducts to business): I work in Production. 13 No- give your presentation to the class. -

Language at work I Present simple 1 CJ is a Korean company with different business areas. Match these business areas to pictures A-D below. Bio Pharma Home Shopping and Logistics Food and Food Seroice Entertainment and Media /We rproduce produces sugar and cooking oil. The /We aexport exports medicines to countries company 2have / has restaurants, caf6s and food around the world and we sdevelop / develops new shops. ll3provide / provides meals for restaurants, biotech nological products. schools and hospitals. /The company 6produce produces films for the Weeprovide / provides a home shopping service. /Korean market and abroad.WeTimport imports / /We lohaye has a logistics centre. ltllprovide films from foreign production companies ... and we provides transport and delivery services. shave / has eight cable TV channels ... and a chain of cinemas. 2 > Z.q Listen to an interview about CJ and underline the correct verbs in italics inL. 3 > Z. S Listen and complete these questions and answers about CJ. export these products? import films, too? CT provide fhancial services? provide financial services. medicines? We export medicines.

4 Ans*er the questions in the Language point. We say A Do you export these products? B Yes,wedo.NOT@. ) For more information, go to Grammar reference on page 89 5 Work with a partner. Name a company from a business area in 1. Use the words initalics to talk about the company. Example: Canal Plus is a media company.lt produces fiIms for the European market, 6 Work with a partner. Ask and answer questions using the prompts below. ... you work for ...? ... your company export / import ...? ... your company produce / provide ...? /... your company develop deliver ...? ... you have ...? ... your department employ ...? ... your customers buy ...? Example: A Do you workfor an ltalian company? B No, I don't. I work for a Brazilian company. ) For more exercises, go to Practice file 2 on page 89. Practically speaking I How to say numbers I Can you say the numbers in A-D? 2 ,* ;:.t, Listen and match A-D in 1 to the speakers 1-4. 1_ 2_ 3_ 4_ 3 Work with a partner. Ask and answer these questions with numbers 1 What year is it now? 2 \\Atrhat year is the next Ol1,rnpic Games? 3 What's your office phone number? 4 VVhat's your company's reception phone number? 5 \\zVhat's the number of employees in your company? 6 \\A/hat's the price of your company's main product or service? 7 What's the price of your journey to work?

Business communication I Making phone calls t V Z.Z Listen to two phone calls. Choose the correct names or words initalics to complete the sentences. 1 The receptionist puts Anna / Peter through to Anna / Peter. 2 Annaknows / doesn'tknowPeter. 3 Anna is calling aboutthebank / an email. 4 RaymondSaddler callshisffice / ahotel. 5 The receptionist puts / doesn't put Raymondthrough to another person. 6 Raymond is calling about meeting rooms f hotel rooms. 2 > Z.l Listen to the two phone calls again.Who says these expressions from the two phone calls?Tick (/) the correct box. 'Receiver'/ Caller and Receptionist 'Receiver' 1 Good morning. TE Media. 2 Good morning. This is Anna Lillis from OPT Bank 3 Is Peter Bawden there, please? 4 Yes, I'11 put you through. 5 Hello, Peter Bawden speaking. 6 Hi, Peter. It's Anna Lillis. 7 1'm calling about ... 8 See you (soon). 9 Hello. The Dubai Grand Hotel. 10 How can I help you? 11 Thanks for your help. 12 You're welcome, 3 Complete the two phone calls. Use the expressions in 2 to help you. Practise the phone calls with your partner. Use your own name and company name. Key expressions 1 you? Answering the phone A Hello, Dubai Hire Cars. How I'm Hello. (company name) How can I help you? from _. Good morning. (your name) speaking. ... and you can pay by credit card. Greeting and introducing A That's ereat. Thanks for vour yourself B welcome. Good morning. This is (your A Goodbve. name) from (your company). Hi, (name). lt's $our name). B_. J Asking to speak to someone 2- ls (name) there, please? Yes, l'll put you through. A Good mornins. Giving the reason for the call B Cood morning. This is l'm calling about ... please? Thanking and saying goodbye Thanks for your help. A Yes. I'll vou You're welcome. See you (tomorrow). B Thanks... Goodbye/Bye. ... Good. See you tomorrow then. A Yes. D For more exercises, go to Practice file 2 on page 88 4 Work in groups of two or three. Practise starting and ending phone calls. Use these reasons for calling, or your own ideasl . today's meeting . next week's visit r the conference hotel

Hungary: country profile Hungary is a European country and it exports many of its products to other European countries. Important products are cars, textiles and pharmaceuticals. Audi and Suzuki have factories in Hungary and export many cars. Hungary also produces wheat and sunflower seeds. It imports products from Europe, Russia and China. Oil and gas are very important imports. Many people visit Hungary and hotels, restaurants and tourist companies provide services for them. What does Hungary export and import? \\A/hat types of business are important in Hungary? Read the country profile and check your ideas. Work with a partner or in small groups. Discuss these questions. 1 How is Hungary the same or different from your country? 2 What types of business are important in your country? 3 \\A/hat does your country produce? 4 \\ /hat products does it export and import? 5 \\ /hat services does it provide? Work in groups of four. Student A, turn to page L10. Student B, turn to page 116. IStudent turn to page 117. Student D, turn to page 114.Gke turns to read out each of your sentences. Use the information to complete your company profile.

Working with words I Location and workplace 1 Match the workplaces to pictures 1-5. Research and deaelopment (R€tD) centre Factory Distribution centre Sales office Head ffice 2 Work with a partner. Read sentences 1-5. \\ y'hich workplace from 1 do they describe? 1 We make all our products here. 2 We design new products here. 3 Our sales reps visit customers four days a week, but come here on Fridays. 4 The Managing Director and all the other company directors work here. 5 The products come here and we deliver them to customers. 3 Read about the LEGO Group.Where does it operate? LEGO@ produces play materials for children. LEGO bricks and toys are popular all over the world and the company sells them in more than 140 countries. LEGO is a Danish company and its name is from the Danish phrase'leg godt' (play well). lt operates on six continents and has about 14,000 employees. There are also LEGOLAND@ parks in Asia, Europe and Norlh America.

4 Look at the map of LEGO's locations around the world. Match the continents below to the numbers from the map 1-6. Africa Australia North America Asia - Europe- South America -_ 5 > n. f Listen to a presentation about the LEGO group. How many sales offices are there in each continent? Write the numbers in the table. It sells products in 102 South America Australia countries. Africa = /t se//s products in around 6 > S.f Listen to the presentation again.Tick (/) the workplaces that are in each 700 countries- country in the table. Head office R&D centre Factory Distribution cenfre China Czech Republic Denmark Hungary Mexico USA ) For more exercises, go to Practice file 3 on page 90. 7 Prepare a presentation about your company or a company you know well, or use the information about the company below. Write notes about its workplaces and the locations. Give your presentation to your partner or the class. Use some of these phrases and audio script 'r to help you. ...Good morning. Today, I'd like to tell you about We are ... / We haz;e ... Company: AstraZeneca pharmaceuticals Head office: London, UK R&D centres: Sodertiilje, Sweden (+ in North America and lndia) Factories: 27 in 19 countries Sales offices: 32 in Europe 16 in North America 12 in South America 28 in Asia and the lViddle East l3 in Africa and AuslJalla

Tip I public/private Language at workl There is/are I Some/any public = for everyone; anyone 1 nead about Singapore. Vy'hy is it a good location for business? can use public services: a public library, a public phone. Three reasons to choose Singapore for your business privats = not for everyone; Location only for one person or specific Singapore is a small island country in the centre of South-East Asia, and it is the people: perfect place to do business in the region. There are flights to about 300 cities around the world from its busy Changi Airport, and there is a harbour for the -Sorry, this is a private office import and export of goods by sea. you can't go in. Business Thousands of international businesses choose Singapore for their regional She is very successfu/ - she has headquarters. There are low taxes for businesses to pay and there aren't any problems with visas for foreign workers. Singapore is also a great place to have a a private plane! conference because there are hundreds of hotels and large exhibition cenfres. For example, there is the Changi Exhibition Centre near the airport. The city Singapore is a great place to live and work. There are some excellent schools, hospitals and other public services. And there isn't a crime problem - it's a very safe city. 2 Answer the questions in the Language point I (an airport). (an airport). airport)? Yes, there Plural There There (two airports). (two airports). airports)? Read these sentences from the text in l-. Choose the correct words initalics to complete the explanations 1-3. There are some excellent schools, hospitals and other public seraices. There aren't any problems with aisas for foreign workers. L We use some and. any wlth singular / pluralnouns. 2 We use some / any with there in positive sentences. 3 We use some / any with there in negative sentences, D For more information, go to Grammar reference on page 91 3 > :. Z fi\"o people are discussing a location for a conference. Complete their conversation with the words from the list.Then listen and check. there are there is there isn't is there are there A Dubai is a great location for a conference. The weather is always good. B \\A/hat about the airport? 1- A Yes,2-. And 3- lots of international flights? a problem with transport from the airport because public transport is excellent in Dubai. B Buta a good place for a conJerence? It's the Dubai International Exhibition and Convention A Yes,5-. complex. It's perfect. D For more exercises, go to Practice file 3 on page 91

4 Work with a partner. Ask and answer questions about two hotels in Dubai. Student A, turn to page LL6. Student B, ask Student A aboutThe Arabian Garden Hotel. Write notes in the table below. Example: ls there abus to the airport? The Arabian The Dubai Garden Hotel Grand Hotel Bus to the airport? Car park? Restaurants and bars? Leisure fac-ilities (swimming pool, gym)? Services (Lrternet, bank)? Conference/Megting rooms? Other services? 5 Now repeat the exercise in 4. Student A, ask Student B aboutThe Dubai Grand Hotel and write notes in the table. Student B, turn to page 116. 6 No* compare the two hotels and choose one for a conference. I rp I ai.i. one word I We don't have a space between two different words in email addresses: [email protected] = info at fast shop, all one word, dot com Postal address: Email address: chris postcode

order some whiteboards, please? the product code? the delivery time, please? Can your delivery address? the post code, please? Can mv order bv email, please? - that more slowly? 4 > g.S Listen to the conversation again. Complete the table with these express-ions. Got it. I'msorry,but ... Sure. Yes, of course. Yes, that's right. Saying'yes'to a Saying'no' to a Saying you Sryrrg something request request understand is correct 5 Work with a partner.Thke turns to ask and answer the questions in 3. ) For more exercises, go to Practice file 3 on page 90. 6 Work with a partner. Student A, call Student B to order some mobile phones. Use the prompts below to have a conversation. Key expressions I A order + mobile phones I i .................. . >l B product code? Asking to do something Can I order ...? I A DFK 1G78 l<. . . ..........-.... .......- ....: Asking for information :\" \" \" \"\" \" \" r>l B out of stock DFK 1688 OK? Can you tell me ...? Can you confirm ...? IAOK+deliverytomorrow? l. \"\" \"\" \" '\"\"\"\"\": Can I have ...? : .................. >l e OX + delivery address? Can I check ...? A confirmation by email? B email address? Asking for repetition A [email protected] B thank and goodbye Can you repeat that? Can you say that again? 7 Work with a partner. Practise ordering by phone. Student A, turn to page 110. Can you say Student B, turn to page 115. please? Responding Yes, of course. Sure. (Yes) That's right. l'm sorry, but ... Got it. OK (thanks).

What is the best city for your conference? Before you choose the right hotel or conference . Is there a good choice ofconference centres centre for your event, it is important to choose the best city. How do you choose the best city? and hotels? Do these places have good These questions can help you: facilities? For example, car parking space, restaurants, meeting rooms, Internet access r Is it easy for people to arrive in the city by . How much does it cost? Is transport and air, train or car? People don't want to have a difficult journey to get to your event. accommodation in the city cheap, or . Is it easy to travel around the city after expensive? The answers to these questions can help you you arrive? For example, from the airport to the city or from the train station to the find the perfect city for your conference. conference location. Is there a good public transport system or taxi service? How do you choose the best city for a conference? Read the article above for some ideas. Can you think of any other ideas? Do you go to conferences? \\A/hat is good or bad about the conference locations? Is your city a good location for a conference? Why/\\A/hy not? \\l/hat do you think is the perfect location for a conference? \\A/hy? Work with a partner. Read about two different cities:Vienna andVancouver. Student A, turn to page 111. Student B, turn to page1l7. Thke turns to tell your partner about each city. \\A/hile you listen to your partner, complete your table with details about the other city. \\A/hich city do you think is the best for an international conference, using the ideas from the article above?

F.review In this video lesson, people talk about their places of work. There is an interview with Tom Sutherland. Tom needs new offices for his web design company. He visits two locations and must choose one. Job Company Place of work Speaker 1 Speaker 4 Speaker 4 Co-pa.e your notes in 3 with a partner Describing an office 5 Read these groups of words for describing an office.\\A/hich word is NOT correct in each group? 1 Furniture; desk, shelves, webcam, chair 2 Equipment: phone, printel doox, laptop 3 Age: modern, new, quiet, old 4 Facilities: kitchen, client, toilets, parking 5 Size: noisy, small, big, medium-sized 6 Appearance: fast, attractive, beautiful, light

words in 5 describe what you see? 7 Work with a partner. Describe your office or place of work using the words in 5. Example: It has three desks with phones. lt's modern and there are good facilities. about each office Negative

Working with words I Technology and functions 1 Oo you use online or mobile banking? V/hy/\\,t/hy not? 2 nead this text about mobile banking.\\A/hy is mobile banking useful? All ooer the world more and more people use mobile banking. In the UK, experts sag that 60% of adults will use thetr smartphone or lablet to mana{le their money by the year 2020. To start, just download your bank's mobile banking app onto your smartphone or tablet and register your mobile device. If you don't want to download the app, you can access the bank's website on your tablet or laptop. With some banks in the UK, you can use the Paympayment system to send and receive money to and from your friends and family. You don't need their bank account information, only their mobile phone number. . With mobile banking, you can: Log in and access your bank account anytime you have lnternet access. r See all your accounts and move money easily between accounts, 3 Mut.h the words in bold from the text in 2 to pictures 1,-6. r.958.52 f, ,,:r ,i 4 > q. f Listen to the conversation about the Paym system. Number the stages a-e in the correct order 1-5. a Iog in to your mobile banking b - register for the Paym sewice c - the person who gets the money receives an SMS message confirmation of - the payment d open your mobile banking app or the bank's website e - enter the details, for example the amount of money you want to send -

5 Work with a partner. Use the words from the list to complete these phrases from the conversation.Then listen and check. text message contact list battery username sueen button password power point link L Login (to your account) with your 2 Press the Paam or click on the Paum if vou are usine your laptop 3 On the next you can enter the details. 4 It's a bit like sending a 5 Select someone from your 6 A Ineed to charge my phone first. The is low, B OK. There's a over here. 6 Vtatch the verbs in A to the nouns in B. - abattery/aphone ,abutton/alink access a contact ,/ an account charge/recharge click on a_device / foraservice download a text message ,/ money key in / enter a website / an account log in (to) / log out (of) anaccount/adevice register anaccount/awebsite select send/receive an app the details / a phone number )) For more exercises, go to Practice file 4 on page 92. 7 Look at actions 1-5. Make verb + noun phrases about each picture. You ? Tip I slgn in/out/up 8 Work with a partner.Tick (/) the actions in 6 and 7 that you do at work. sign in/out = log inlout: Tell your partner when you do the actions. Are you a flighttickets.com Example: I log in to my email account eaery morning. I recharge my phone battery customer? Sign in here once a week. sign up = register for a service for the {irst time: 9 Technologywords are often the same or similar in different languages. Are you a new customer? Sign Are the words in 5 and 6 similar in your language? What about other up here technology words?

Language at work I Adverbs of frequency I Questions 1 Oo you work eight hours a day? How many hours a week do you work? 2 Read this article and answer questions 1-3. 1, Do they work eight hours a day? 2 Do they arrive on time? 3 Do they take breaks? ow often do you work nine or ten hours a day? Well, imagine these workers: They always work 16 hours a day, seven days a week.They are never late for work because they never leave the building. They rarely take breaks - only to recharge their batteries. Of course, they aren't human, Xhey're robots. So where do these robots work? Staples - the US oflice product distributor - employs them in its warehouse in Chambersburg, Pennsylvania. 5O% of staff are robots who move items around the warehouse. Because the new'employees' are so good, Staples wants more in its other 29 warehouses. 3 Does your company use robots? If not, do you have jobs for a robot in your place of work? 4 Answer the question s in Language point L. D For more information, go to Grammar reference on page 93. 5 tvtake true sentences about you. Use an adverb of frequenry. Examnle: I often work ten hours a dau. 1 I work ten hours a day. 2 I'm late for work. 3 I take breaks. 4 I work five days a week. 5 I'm sick and take a day off. 6 Work with a partner. Ask and answer questions about the sentences in 5 Use an adverb in your answer. Example: A Do you work ten hours a day? B No, I neaer work ten hours a day. I work ...

9 Work with a partner. Ask and answer questions about your company and your work. Use these prompts. Who / work for? What / produce or provide? Where / work? tNhy / like / your job? When/start/work? /How often / take day off? )) For more exercises, go to Practice file 4 on page 93. Practically speaking I How to use sequencing words I > +. g Listen to how the robots at Staples do their job. Number the stages a-e in the correct order 1-5. a the person takes the correct items for the order b 1 the warehouse computer receives customer orders c the robot retums the box and starts again d - the robot finds the box and delivers it to a human co-worker e - the comDuter tells a robot to find the correct box 2 > q3 Listen again and match the words below to the five stages a-e in 1. Example: First of all, the warehouse computer receioes customer orders. first of atl. b finally _ after that _ then _ next _ 3 fnirt of stages for a process at work or your typical day. Tell your partner the stages with the sequencing words in 2. Example: First of all,l check emails. Then, I send new orders to the warehouse. Next,I ...

Key expressions 1 Oo you share files at work? How do you share them? Do you use file-sharing Asking for help systems like Dropbox, Hightail, Google Drive, etc? What problems do you Can you help me? have when you share files? Can you give me a hand? How do I ...? 2 n\" 4.* Listen to two colleagues, Nathan and Melissa. Underline the correct I don't know how to ... words initalics. Responding to a request for help 1 Nathan can't log in to / log out o/his company's file-sharing system. Yes, of course. 2 The password uses lower-case letters / UPPER-CASE LETTERS. 3 Nathan can't find the meetings / project folder. Sure. 4 Nathanlnds / doesn't find the folder by using the search box. 5 You need to log in / accept an inaitation to share the folder. Offering help 6 Nathan finds the email invitation in hls inbox / the file-sharing system. Can I help? 7 Nathan clicks on oiew folder / share folder. Do you want/need a hand? 8 Nathan can / can't see the folder now Responding to offers 3 p ,'i. r+ Listen again. Number the expressions a-j in the order you hear them 1-10. Yes, please. a Yes, of course. That would be great. b Do you want a -hand? No, l'm OK, thanks. c Can vou helo me? - d That would be great, thanks. Responding to thanks e I don't know how to do that. - You're welcome. f Sure. e How d-o I do that? h Yes. olease. i Can I helo? 1 j Can you give me a hand? 4 Work with a partner. Are the- expressions in 3 asking for help (A) offering help (O) or responding (R)? Write the letter next to the expression. Example: Can you help me? A ) For more exercises, go to Practice file 4 on page 92, 5 Yo., have a list of technical problems below. Move around the class and ask different people for help. Use the key expressions to find someone who can help you to: . log in to your company's Internet/intranet . download an app to your tablet . share a large file with a group of people . access a list of contacts at work o use the projector with your laptop o connect your smartphone to your computer 6 Workwith a partner. Make a list of some other things you need help with at work.Then join another group and ask them for help.

Making use of technology Discussion Look at the technology products A-F. \\zVhat are they and what are they used for? \" Listen to six people talking about why they use the products in \\A/hich products A-F are they talking about? 1_ 2_ 3_ 4_ 5_ 6_ \\ /hich of the products in the pictures do you use? Are they useful? Write each product in the table below. Add other technology products that you use. Very useful Useful Quite useful A little useful Not very useful Not useful Work with a partner and discuss your answers in . Give reasons for your answers. Work in small groups. Discuss your answers in and . Which is your group's favourite product? , Work in small groups. Choose one of the topics below.Think of a new product or technology idea that can make our lives better in this area. What is it? Describe it, how it works and why it is useful. r at home o communication . travelling/commuting . free time / sport / hobbies . health . sleeping . at work . food and drink . studying/learning I Present your idea to the rest of the class. While you listen to the other presentations, think of two questions to ask about their products. : \\A/hich idea is your favourite?

n Starting point Working with words I Documents and correspondence 1 Wtlat types of 1 Does your company use lots of paper? \\a/hy is it a good idea to use less? Read correspondence do you use in your job? about how to use less paper in an office. Which ideas does your company use? 2 H.r* many hours a The average UK office worker uses the UK supermarket Booths doesn't 10,000 sheets ofpaper per year! This give receipts to some of its regular day do you spend on costs money to buy, use (e.9. print and correspondence and photocopy), store and transport. UK customers in the shop anymore - it paperwork? businesses can spend more than one billion pounds per year on this. And just saves their receipt to their account xp I riu in/out using less paper saves time and trees, online instead. When you deliver as well as money. It's easy to do: products, use e-delivery notes. And flli ln (British English) = when you meet a new contact, send fill out (American English) Companies usually receive many CVs them a quick email or text message, from people who want to work for instead of giving them a business card. 3r] them. If their CVs arrive by email, just You can even sign and send sales or save them on your company's computer emplol.rnent contracts online. system. If they arrive as hard copy by post, you can scan them and save them tLtu electronically. When you want to get new employees for your company, ask Have two computer screens on your them to fill in online application forms. desk so that you can look at two documents at the same time. Don't print SEND ELECTRONIC DOCUMENTS ONLY a hard copy of oflice documents like meeting notes or reports - just attach You can send most documents them to an email, or upload them to electronically. \\Alhen you order products use an online electronic order form. your company's file-sharing system. If Send your customers e-invoices and e-receipts for payment. For example, you need to keep copies ofthings like Ietters and receipts,iust scan them and save them. You don't need to photocopy and keep hard copies. 2 Cunyou think of more ideas to reduce the amount of paper we use at work? 3 Wt ut things do you need in these situations? Match the words in bold from the text in l with each situation. 1 You want to apply for a job 2 You want to get five new laptops for the sales team. 3 You want a record of your payment for lunch at a restaurant. 4 You meet a new client for the first time 5 You send a customer a list of the items they ordered and the total price. - 6 The delivery company brings you 20 boxes of paper for the photocopier. 7 Your boss wants to read your report. You need to print it. 8 You decide to start doing business with a new customer or supplier. -

tp I 4 Match the verbs from the text in 1 to the correct definitions a-h. 1 attach _ t I coBy a make a hard copy of an electronic document Copy is a verb and a noun: 2 print b make something smaller in size or quantity I rarely copy reports. 3 reduce- c add a document to an email We only have one copy of the 4 save - d make an electronic copy of a hard copy document report. 5 scan - e write your name on a document 6 sign - f keep a copy of an electronic document 7 uploa-d g write information in a form, e.g. order form 8 fill in - h put a document or file onto an online system 5 Ufnicfr of-the documents in 3 do you use at work? Which of the actions in 4 do you do with these documents? Erample: I attach inaoices to emails and I sign new contracts. 6 > S.f Listento aphone callbetweentwo colleagues. 1 What do they discuss? \\Alhat is the problem? 2 What types of documents do they talk about? 7 > S.t Listen again and write the nouns from the list next to verbs 1-7. a hard copy an email (x2) a folder an order form a document an inaoice send 8 Look at the pictures. Match the verb + noun phrases in 7 with the correct pictures-. ) For more exercises, go to Practice file 5 on page 94, 9 Work with a partner. Ask and answer questions about emails. Student A, turn to page 111. Student B, turn to page 113. 10 Work in small groups. Discuss these questions. 1 \\A/hat kind of documents do you send by email at work? Do you send any documents by post? 2 How often do you check your emails at work? Do you check your work emails at the weekend? 3 Do you prefer to call or email to do the things below? Why? r Arange to meet . Solve a problem . Find out information

Language at work I Past simple: be and regular verbs t > S.Z Listen to a conversation between Janusz and Carlos and choose the correct answers. 1\" Janusz was at a meeting / presentation about branding. 2 Itwas atbreakfast /lunchtime . 3 Carlos was / wasn't in the office yesterday. 2 > S.Z Listen again. Complete the conversation with utas, roasn't, were or uteren't. at the presentation on brandine. Tanusz Sorrv I'm late. I 1 that this morning? fanusz Yes, at 7.30 n the Century Hotel. Carlos Oh.3 it good? Ianusz Yes. the presentation 4 reallv interestine. and there s lots of good questions at the end. Carlos 6 there many people there? many people for the breakfast at the start, but there ]anusz There 7- lots for the presentation. too early for some people! ]anusz Of course! you on time? 11- very good. Anyway, why But the breakfast you in the office yesterday? terrible problems with my flight back from Rome Tip I Short forms 3 Complet e Language point L aboutthe past simple for be.lJse u)as, wlsn't, utere When speaking, use wasn'V andweren't, weren't'. Positive late. He wasn't at the meeting today. late. ln formal or written English, I/He/She/It use was not / were not: You/We/Thev The company CEO was not at the conference. Questions I/h-e/she/it late? vou/we/thev late? yes, you/we / they _. No, youlwe/they _. We can make negative questions withzuasn't and zueren't. Example: Why weren't you in the office yesterday? Wasn't your flight on time? ) For more information, go to Grammar reference on page 95. 4 Work with a partner. Ask and answer questions about a report. Student A, turn to page 111. Student B, turn to page 118. 5 Lydia calls Piotr about a presentation at an event. Look at Lydia's'to do' list. Listen and tick (/) the things that she did. lo do: * Call ?resenler Ron Peters E * Confirm the time of the Presentation E * Call 'Century Hotel' E * Book the room E

L Sorry I (miss) your call. (want) to ask about the event, (call) Ron Peters? (call) him yesterday (decide) to start? (invite) him to have lunch with us. (book) the hotel? (phone) the Century Hotel. (not/book)it. )) For more exercises, go to Practice file 5 on page 95 7 Look at audio script . Complete Language point 2 abottthe past simple for regular verbs. Use did, didn't and -ed. No, I/he/ she / it / y ou / w e / they 8 Work with a partner. Ask and answer questions about a phone message. Student A, turn to page 112. Student B, turn to page 118. Practically speaking I How to apologize 1 Vvhen was the last time you said'sorryz'?Vlhy did you say it? 2 Listen to conversations L-3. Match the problem with the reason in each one.Write 1,,2or3. Problem Reason didn't phone the hotels forsot arrived late - was busy didn't send the report train was la-te - 3 i. ,.,.-: Listen again and complete the apologies from the three conversations. 1 Hello. . My train was very late. 2 No, I didn't. . I was really busy yesterday. 3 Oh no! I foreot! . I'11 do it now. 4 Work with a partner.Thke turns to apologize in these situations. Give reasons. . You are in a traffic jam and will be late for a job interview. Call the company. . You couldn't email your boss a report because you had technical problems with your computer. Thke him a hard copy and explain the problem. . You weren't at the meeting this morning. Your manager asks you why. o It's your team leader's birthday today, You talked to the team and you agreed to buy the cake, but you forgot. Speak to one of the team. e A customer didn't receive a delivery because you made a mistake with their address. Call the customer.

Business communication I Solving problems 1 Do you have these problems at work? Who normally solves them? r late deliveries . bad products or services . machinery or equipment not working . human mistakes . angry customers 2 > S.S Listen to a phone call. Which problems in 1 do they have? 3 > S.S Listen again and complete the expressions from the conversation. a problem with the order for Gosport. all the baseball bats and T-shirts vesterdav so I shio them tomorrow. But the logos on the caps fix the machine today and print them again. I know the Purchasing Manager at Gosport, so I _ to him give another delivery date for this. the factory now and I you know as soon as I can. be sreat. Thanks a lot, That - Key expressions ) For more exercises, go to Practice file 5 on page 94 Solving the problem 4 Read this email from your boss. You/We need to ... We can ... Dear both, Promising action l'll ... speak to ...,/ explain l'm in meetings all day today, so can you deal with these between you, as soon as I can please? Don't Thanks a . Who is on Reception this week? (Where's Astrid?) No problem. . Gosport phoned. Purchasing says the invoice was wrong for the last order. . The new printers don't work with our computers. What can lT do about it? . Did someone book my tickets for Moscow? Remember I go next Monday. . Ellen in Sales leaves this week. Can we organize a leaving party on Friday? And a present? Workwith a partner. Discuss the problems in the emails. Student A, turn to page112. Student B, turn to page 118. 5 fnint of a problem at work this week. Explain it to your partner. Thke turns to try and solve your partner's problem and promise action.

More and more Japanese companies industry company, Bridgestone, said are deciding that English is the that all new employees need to speak company language. Company English to do well in the future. employees need to be able to communicate with international To help their employees speak Engiish, many of these companies colleagues in meetings and in emails provide English lessons. And the to help them expand their business Japanese mobile phone company Softbank even offered one million outside Japan. yen (about $11,200) to employees The Rakuten group introduced an who got a high score on their 'English-only' poliry in 2010. Now a1l Engiish test! company meetings, presentations, documents and emails are in English - even the signs in the company head office in Tokyo! English is also the company language at Fast Retailing (the parent company of clothing retailer Uniqlo) and the company wants to employ more non-Japanese people in its head office. The Honda Motor Company says that by 2020 top managers must speak English. And the CEO of another large motor L Work in small groups. Have a meeting to decide how to use an'English-only' poliry in your company. Decide the following: 1 When you must use English - all the time/only with foreign contacts/in all emails/only in meetings? 2 lAlho must use English - all employees or only some people? 3 \\A/hat documents must be in English. 4 How you can help employees improve thek English. 2 After the meeting present your ideas to the class.

Starting point Working with words I Social media and networking 1 Wt at different ways of 1 Mat\"h the social networking sites with descriptions 1-4.\\A/hich sites do communicating with you use? colleagues do you use in your company? Linkedln Twitter Facebook Google+ 2 Do\"\" your cor\"rlpany The biggest social network. People connect with their friends and family and share information with them in a post. You can comment on other use social media to people's posts or click on 'like' to show that you like them. People you are connected with are called your friends. communicate with its employees or 2 People use this social network to connect with friends or with other customers? people with the same interests. You can make groups (called circles) of people to share with. 3 People use this site to build professional networks. Users write a profile and connect with other people in their business area. These people are then called your connections. People share information about work topics and comment on it or'like' it. 4 People use this site to post shorl messages called tweets. lf you want to see everything someone posts, you can follow them. 2 Match the words in bold in 1 to definitions 1-8. 1 connected with vour iob Tip I post 2 a srouo or svstem of connected thinss Post is a verb and a noun: 3 to write something online so that other people can read it My company posts somethlng 4 what somebodv has written on social media on our Facebook page almost every day. (verb) 5 a descriotion of a Derson or oreanization Today's posf was about our 6 to create a relationship with somebody - new product. (noun) 7 to show or tell something to other people online 8 to write a note sivine vour ooinion on somethine

Unit 6 Networking 3 Look at the graph. \\ /hich social networks do most people use to find a job? \\a/hich sites do most employers use? Do you use social media to find a job? Facebook 650'/0 83o/o Google+ 360/o 94o/o 4oo/o Employees Employers 55o/o 37o/o 18o/o 4 p 0.f Listen to the interview with an expert on how to use social media to get a job.Tick (/) the things the expert talks about. vour profile tr vour timelin\" E adding contacts tr joining groups tr Eyour Google+ circles your status updates tr 5 > e .:\" Listen again and use the words from the list to complete the sentences. join add (x2) update (x2) on build You need to your profile regularly. You a link to an online CV. your network. contacts to your status, that means post something, regularly. a group conversation or a TWitter chat. 6 Usu the words from the list to complete the questions 'like' share join oncomment (xto 2fo)lltowweet searchfor update \\A/hen did you last ...? your social network profile your Facebook or Linkedln status or something on social media send a on Twitter a social networking group a photo on social media start someone on Twitter somebody on social media ) For more exercrses, go to Practice file 6 on page 96. 7 Work with a partner. Ask and answer the questions in 5. 8 Work with a partner. Thlk about how your company can use social media to: . find new staff, new customers and new suppliers o promote new products, advertise events, increase sales 39

Language at work I Past simple: irregular verbs I Time expressions 1 What are trade fairs? \\A/ho goes to them? 2 Read about this Industry Expo. 1 \\Atrhat type of industry was it for? 2 \\A/hen and where was it? 3 Where were manufacturers, suppliers and other representatives from? 4 Does your business or industry have similar events? Subject: Recent events Textile Industry Expo Date: 1-4 August Venue: Ho Chi Minh City lnternational Exhibition and Convention Center, Vietnam Almost 100 companies went to this year's lndustry Expo, Manufacturers and suppliers from China, the Republic of Korea and lndia met Vietnamese producers, and two companies from Austria and Italy also had representatives at the event. Don't miss this event next year. Click here for early registration. 3 Ther\" are three verbs in the description of the Expo. Underline them. Do they describe the past or present? 4 > A.Z Listen to Giang and Enzo meet at the Expo. L Where is Enzo from? 2 \\A/hat do they give each other? 3 How did they travel to the Expo? Listen again. Number these verbs in the order you hear them1,-7. took 1 flew had were left met 6 Answer the questions in the Language point take - 6 leave- 7 come meet - Read this- extract from Enzo and Giang's conversation. Complete the timeline with the time expressions in bold. I came to Ho Chi Minh City last night, but I left Bologna tzoo days ago. I flew to Milan and then to Shanghai. I had a day in Shanghai, so I met some colleagues there yesterday. agoa year last month this morning D For more information, go to Grammar reference on page 97

7 Work with a partner. Describe your last trip. Thlk about some of the following and use time expressions: o what meeting (conference) you had r where you went . where you left from r how long the journey was . who you met . when you left/arrived r when you came home 8 > S.3 Listen to Giang ask Enzo about his career. Complete these questions. 1 How did you a sales manager in textiles? 2 Whv did vou ? 3 When did you your current company? ) For more exercises, go to Practice file 6 on page 97 10 Workwithapartner. 1 Write five sentences about your career using time expressions. Example: I went to uniaersity in 1999. I studied ... 2 Swap your sentences. Ask and answer questions about your careers. Begin with the question: How did you become a ... (job title)? Practically speaking I How to describe a trip 1 Mike talks about his trip to Brussels. Listen and tick (/) the adjectives you hear. Adjectives Mike'strip +/-/N nice OK fine delicious interesting good terrible tiring comfortable long 2 /.lru the adjectives in 1 positive (+), negative (-) or neutral (N)? Write , - or N next to the adjectives. 3 U/},i.t\", of the adjectives in L can describe .. . . a hotel o a joumey o a city or country . a meal or the food ' a presentation 4 Workwith a partner. Look at some pictures from a trip.Take turns to ask and answer questions. Student A, turn to page 112. Student B, turn to page 119. 5 No* askyour partner about their most recent trip. Exumple: How wqs the flight? How was the hotel? Was the food OK?

Business communication I Making conversation 1 Ho* can you start a conversation in these two situations? 1 You're at a con-ference cocktail party. It's the end of the first day. 2 You arrive at your company. You see a visitor in Reception. 2 > A\"S L 6.6 Listen to two conversations and match them to the correct situations in 1. 3 > e .S Match expressions 1-8 to responses a-h.Then listen again and check. 1 Can I join you? a Very interesting. 2 I hear you work -for GST. b Sure. See you later, maybe. 3 My name's Simon Turing.- c Yes, of course. 4 \\A/hat do you think of the co-nference? d No, not many. 5 Do you come here every year? - e Pleased to meet you. 6 Do you know a lot of people he-re? f No, thanks. I'm fine. 7 Would you like another drink? - g Yes, that's right. 8 Please excuse me. - h No, this is my first time. Key expressions 4 Work with a partner.Y-ou are at a conference. Practise this conversation: . start the conversation Starting a conversation . talk about the conference Can I join you? . offer something I hear you work for ... . end the conversation ls this your first time ...? What do you think of ...? 5 > 0.0 Workwith a partner.Think of possible responses to these sentences. Offering Then listen again and compare your answers. Can I help you? Can I get you something? 1 Can I help you? Would you Iike another .,.? 2 Is this your fust time here? Please take a seat. 3 Please go in and take a seat. Please go in and take a seat. 4 Can I get you something? 5 Nice talking to you. Responding ) For more exercises, go to Practice file 6 on page 96, 6 Work with a partner. Practise this conversation: . start a conversation with a visitor in Reception . offer to take him/her to a colleague's office . offer something to drink . end the conversation 7 Workwith a partner. Practise making conversation. Student A, turn to page 113. Student B, turn to page L1.8.

The networking game Play the networking game with your partner. Choose a square. On a blue square, read the question or sentence, and then respond. On an orange square, read the answer and ask an appropriate question If you are right, you win the square. Then your partner chooses a square and does the same. Tfy to complete a line of five squares across +, down I or diagonally I before your partner. Examples You say: You say: Do youknow many peoplehere? No. Pleased to meet you, Ali. Gan I ... How...? coffee? My name's Gan ...? I hear... Gan,I'find you on Rudolf\" Facebook? Please excuse me. How...? Gan,..?

Focus 1 How do you normally communicate with people in your job? Tick (/) the words in the list. Discuss your answers with a parbrer. ln this video lesson, there are Phone Twitter interviews with people about business communication. Face-to-face meetings Email There is also a short video about emails. Skype Videoconference Text Facebook Teleconference Other 2 Ask your partner how much time they spend communicating in these ways. Example: How much time do you spend in meetings eaery day or eaery week? How much time do you spend on email per day? $ . Watch four people talking about communication at work. Make notes about their answers in the table. Speaker 1 Speaker 2 Speaker 3 Speaker 4 How do you normally communicate with people at work? How much time do you spend communicating in these ways? 4 Compare your notes in 3 with a partner. Communicating by email 5 fhi.rt about how you use email. Complete these sentences with numbers or underline the words initalics.Then compare your sentences with a partner. 1 I have email accounts. 2 I send about emails per dav. I eet about emails oer dav. 3 I spend about hours per week checkins mv emails. 4 I often / sometimes / rarely change my email password. 6 Watch a video about email communication and answer questions L-4. Are the answers similar to your answers in 5? 1 How many email accounts do most people have? 2 How many emails does the average business person send per day? 3 How many hours a week do people spend checking emails? 4 How often do most people change their password? 7 Watch the video again. Make notes about the numbers in the table. Notes email accounts in the uorld

You've got email Our next team meeting is on Tuesday. Let's Dear Mr Owen, meet in the conference room at 11.15 p.m. Sorry about the short notice. l'm writing to introduce myself. I am your new sales contact for Taylor and Whitaker. As See you there. I am in your area next week, would you like to meet at your office? All the best, I look forward to hearing from you. Joel Yours sincerely, Ana Petterson 9 took at the two emails in 8 again. Complete the table using expressions from the emails. More friendly More formal and polite formal Give the reason It's about . With regard to for writing Arrange a Do you want to meet at ...? meeting Apologize Sorry, but ... I apologize that Future contact 6 _ Best regards End the email Bye for now 8_ 10 Write two emails. Use the expressions from the table in 9. 1 An email to two colleagues. You want a meeting tomorrow. 2 An email to a new customer. Ask for a meeting.

Working with words I Departments and responsibilities 1 tvtatch the names of the departments with pictures a-h. Logistics Finance Sales lT(lnformationTechnology) R&D (Research and Deaelopment) HR (Human Resources) Marketing CustomerSeraices 2 Read the article about jobs at Komancom. Complete the sentences with four of the department names from 1. Find out about a career Cameron Torres works 2-Bud Cardoso works in the Adel Sharma works in the Esma Demir works in the with Komancom. Read Department about some of the in ther- Department Depaftment people who work for in Brazil. He checks us around the world. Department in Argentina, financial information and in lndia. She promotes in Turkey. She's He has meetings with deals with accounts. He likes working with products so that more responsible for the customers, and contacts them by phone and numbers. people know about warehouse. She contacts email to develop good them. Her department suppliers and organizes business relationships, supports the Sales deliveries. lt is important Department. that the deliveries are on time

3 Th\"r\" are two verbs in bold in each profile. Match them to definitions 1-8. Change the form of the verb if necessary. 1 make somethingbigger and/or more successful 2 help someone with something 3 be in charge of something 4 communicate with someone 5 say good things about something to help sell it 6 arransesomethine 7 confirm that something is correct 8 work with something or someone _ 4 Underline the correct verbs in italics. 1 I'm in the Customer Services Department. Customers support / contacf me every day and I deal with /'m responsible for their questions and problems. 2 The IT Department deztelops / is responsible for the computers in all the offices. 3 The R&D Departmerft organizes / deoelops new products and the Production Department makes them. 4 I work with Guilherme in the Finance Department. Sometimes he asks me to check / supporf his work for him. He doesn't want to make any mistakes! 5 The Marketing Department checks / promofes the products. 6 L:r the HR Department we contact / support ttlre employees and organize / check the recruitment of new staff. 5 Work with a partner. Make sentences about these departments using words in the table. Logistics is responsible for suppliers Finance deals with customers Sales develops information IT employees R&D checks deliveries HR organizes products Marketing contacts accounts Customer Services promotes computers supports Exumple: The Logistics Department organizes deliaeries. ) For more exercises, go to Practice file 7 on page 98. 6 W 7.1We can pronounce the -s at the end of words as /s/, lzl or ltzl. Listen to the examples then write the sounds you hear for the word endings below. Example: works lsl is lzl organizes lnl deals resources Dromotes checks- deoartment-s employees contacts- services comouters 7 Work with a partner. Ask them about their job using the words from 5 and 6 and your own ideas.Then tell another group about your partner's job. Example: Elaine works in the Accounts Department. She deals with intsoices and checks accounts ... Tip I Word i:uilding 8 fut\" turns to describe some departments in your company.Try to guess the When you learn a new word, department your partner describes. you can make more words with it: Example: A This department deals with customers. B Sqles. develop - developer, A Correct. development produce - products, production organize - organizeS organization deliver - delivery 47

Tip I rritish and Language at work I Prepositions of place and movement American English 1 Ji- Berman plans to visit Olivia Gonzalez's company. Read Olivia's email to British and American English have some vocabulary Jim. Look at the map and find one mistake in her directions. differences: Subject: Next week and directions British English I American English HiJim grou nd floor/fi rst floor toilet/restroom l'm glad you have all day next Tuesday. lift/elevator We'll have time to look around the factory Please find attached a map. When you drive in, there's a security cabin on the left and the factory is behind it. Our offices are next to the factory and the car park is below the offices. So park there and take the lift. My office is on the second floor, but go to Reception first. See you soon. Olivia Training Whitley's paints 2 Look at the office plan below. Underline the correct words in italics in1.4. 1 Production is on the left / right of Reception. 2 Finance is abooe /belowHR. 3 The MD's office is between / next to the con-ference room. 4 The cafeteria is on the second / third f7oor. 5 The car park is in front of / below Reception. 6 R&D is in / between Reception and Production. MD Conference room Cafeteria Finance Administration Production Reception Car park 3 Work with a partner. Look at two office plans. Student A, turn to page 113. Student B, turn to page 119. 4 Work with a partner. Describe where rooms and departments are in your company. My'here is your office? 5 i. - I Jim arrives at the security cabin. Listen and complete the security man's directions. this road and turn rieht. Co 2 the factorv to the You so 1 offices. but don't panadrketohe4re. Look for the car park sisn and drive 3 below the offices the car park there.