How to Get Your Customers Saying wow?

Title:How to Get Your Customers Saying wow?Word Count:860Summary:Small business owners seem to think that thecustomer is merely an interference. But how canyou get your customers all pumped up and ready todo business with you again?

Keywords:customer service, exceptional customer serviceArticle Body:Just imagine. You have walked out of a shop or putdown the phone after purchasing something andyour immediate reaction is 揥 ow!?How do you feel?Excited; satisfied; fulfilled ?eager to returnand buy again?Wouldn 抰 it be great if you could get yourcustomers to feel the same way about dealing withyou?Lots of small business owners (and not so small!)seem to think that the customer is merely aninterference. But how can you get your customersall pumped up and ready to do business with youagain?I 抣 l share some tips on exactly how you can get

a 慦 ow!?response and show how it can positivelyimpact your bottom line.<b>Get promising</b>These days too many businesses seem reluctant tocommit to anything. As a result, you walk awaywith a nagging doubt that nothing is going tohappen and so the whole experience is not pleasant.What a refreshing change to get a business thatprovides a firm promise on dates and times oropening hours.Can you provide a clear promise to your customers?Have a think about each aspect of your businessand highlight all your 憄 romisables?in yoursales and marketing material. One greattip ?under promise and over deliver. Promisedelivery in 7 days, knowing you can do it in 3 days.When the goods arrived 4 days before expected,that 抯 a 慦 ow?factor if ever there was one!

Important point ?if you can 抰 deliver it, don抰 promise it!<b>Be a Tigger</b>Remember Tigger from Winnie the Pooh? He 抯 allover the place; bouncing up and down with endlessenergy and enthusiasm. He just leaves his friendsbreathless! What a great person to be with and dobusiness with.Are you enthusiastic when you speak and deal withyour customers? Are your staff brimming withenthusiasm? If you can 抰 project an image whichsays 揑抦 happy to be here? how can you expectyour customers to feel different? So, have aTigger day every day!<b>First impressions</b>If you have a shop or office where customers visityou, what do your premises say about your business?

Is it modern, fresh-looking, clean and tidy? Oris it worn, tired and generally looking run down?Like it or not, customers will judge you on whatthey see. They may say 慦 ow?but for all the wrongreasons!A pot of paint and a splash of colour can make allthe difference and it doesn 抰 have to cost theearth (these DIY programmes have a lot to answerfor!).<b>Be a problem solver </b>Despite all businesses believing they have greatcustomer service, the fact is that the majoritydon 抰 . The main reason is that when peoplecomplain, most feel that they have not beenlistened to and their problem has not been solved.Be a solver of problems - quickly and efficiently.Here 抯 a motto for you ?慠 esolve to Solve?

<b>Be their friend</b>I don 抰 know about you, but I am a sucker forbusiness owners who take their time to know me andrecognise me when I next call or visit! The bondand the desire to do more business with thosetypes of entrepreneurs, is strong for me.Do you take time to build a relationship with allyour key clients? Do you go out of your way togreet them when they next do business? As thesaying goes, aim to turn strangers into friendsand friends in to customers.<b>Value for money</b>In this day and age of new technology, and thehefty prices that go with it, the concept ofgiving great value is sometimes forgotten.Creating a 慦 ow?moment can be as simple as givinga little bit extra, something unexpected. Itdoesn 抰 have to be of huge value, it 抯 genuinely

the thought that counts.Don 抰 restrict this idea just to price. Price onits own may not work, it has to be tied in withsomething else ?2 for 1, a small gift etc.The quality of your product must also reflectvalue for money. Don 抰 try and pass off aninferior product with a superior price ?you 抣 lagain create the wrong type of 慦 ow?moment!Medium price and great quality ?a definite andpositive 慦 ow?<b>Call them</b>The real killer 慦 ow?is calling your customer afew days after he has bought. Asking him if theproduct is fine, whether it does what he wantedit to do, is one sure way of stopping him in histracks! If everything is great, then you have acustomer for life. If there is a problem,wonderful; you have the opportunity to put it

right and ?have a customer for life. This is a verysimple and powerful way of creating 慦 ow?So that 抯 it. If you follow theses simple ideas,all your customers will be saying 慦 ow?and theywill be coming back time and time again. Who knows,they may even tell their friends? Now there 抯 athought.