C&C Service Catalogue 2019

We care and create solutions for you! C&C 2019 Boutique Assistance and Life Support Services Catalogue 1 Palladium Ofis ve Residence Binası No:8/A Kat:2 34746 Ataşehir-İstanbul/Türkiye Telefon: 90 (216) 663 61 43 Faks: 90 (216) 663 61 00 e-posta: [email protected] www.careandcreate.com

A. SERVICES 2 1. Boutique Assistance and Concierge Services 2. Corporate and Individual Services 3. Call Center Services 1. Boutique Assistance and Concierge Services a. Online Consultancy Services b. Home Maintenance Services ➢ Dry Cleaning Service ➢ Disinfection Service ➢ Home Repair and Maintenance c. Medical Services ➢ Oral and Dental Health Services ➢ Eye Health ➢ Optical Services ➢ Foot Care and Health d. Vip Airport Services e. Lifestyle Services ➢ Spa & Wellness Services ➢ Beauty & Care Services ➢ Hobby Club Services f. Vip Chauffeur-driven Vehicle (Vito, Minibus, Midibus, Bus) Rental Service g. Child Development and Entertainment Services 1. Corporate and Individual Services 1) Probuddy; Your best friend at work. 2) Bodrummondo; Your Life and Entertainment Assistant in Bodrum. 3) Personal Branding; Digital Corporate Identity. 2. Call Center Services ➢ Ethics Line ➢ Inbound & Outbound Calls ➢ Campaign Management ➢ Customer Complaints Management ➢ Tele Sales ➢ Product and Company Information B. SOLUTION PARTNERS 1) Technolera 2) Çelebi Vip Ground Handling Services www.careandcreate.com [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

3) CeoTech OUR SERVICES Corporate Services; A. BOUTIQUE ASSISTANCE AND CONCIERGE SERVICES 1) Online Consultancy Services Conditions of Benefit from Advisory Services; Online consulting services are offered on weekdays and between 10:00 and 22:00 in the morning. Online consulting services are provided all year round.Online consulting service is limited to 15 minutes on phone. In order for the member to benefit from the service right, the name surname of the persons who will benefit from our consultancy service, if any card / policy number and ID, ID numbers are shared by the Company with C & C. After entering this information into our system, the caller's information is checked and the member is transferred to our relevant service consultant. The person who is not registered in the system is not served and the person is given the information of the caller for his / her control. The duration of all consultancy services is 1 year. Regarding pricing in our consultancy services; the content of the service may vary according to the needs and expectations. For this reason, consultancy service price should be requested. Online Consultancy Services Pricing; In our consultancy services, pricing is in two ways; per call pricing and monthly service charge. The most suitable structure is formed according to the needs of the company. www.careandcreate.com 3 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

A. Mother and Baby Care Consultancy • Service Detail Our consulting service is provided by baby nurses who are experts in health. During the care of the newborn baby and during the puerperal period, support is given to the mother about the issues that the mother needs to take care of. B. Legal Consultancy • Service Detail Our consultancy service covers all legal matters related to the legal issues that the person wants to consult in private, social and business life. SGK or pension issues in professional life are not covered by this service. C. Healthy Nutrition Consultancy • Service Detail Our consulting service covers the subjects that the person can get the information needed for the most appropriate nutritional conditions if they have a healthy diet or if there is any health problem. D. Entertainment Consultancy • Service Detail Entertainment Consultancy; In the province where the person is planning to go or for business / entertainment purposes, the most suitable for him or for the crowded group includes dining and dining options, such as restaurants, entertainment venues and cafes. If you want to contact the place, we will call the entertainment place or the restaurant to make a reservation. • Important Information; To be booked during holiday periods such as holidays and New Year min. 1 week before the consultant should be called and the reservation request must be submitted. Reservation is not guaranteed. www.careandcreate.com 4 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

E. Fashion and Style Consultancy • Service Detail Our consulting service includes Consulting service for determining the most suitable style for the person according to his / her lifestyle, environments, skin color and hair color criteria. If the person wants to share his / her own profile photo via whatsapp and the most appropriate model and style for himself / herself, our supervisor will share the length photo with our consultant. • Important Information; Fashion and style consultancy can go shopping with the consultant if the person wants, and can make the most appropriate cones for him / her by the guidance of our consultant. This service is only available in Istanbul. Extra charges are applicable. F. Personalised Make-Up Consultancy • Service Detail Our consulting service includes Consultancy service to determine the most suitable image and makeup according to the criteria of the person's own lifestyle, environments, skin color and hair color. To determine the profile and the most appropriate model and style for the person's own profile photo, we need to share the height photo with our consultant. The person's skin and hair color, skin structure without a personalized orientation can not be made. • Important Information; This service is fully personalized and is shared with the members after a detailed work of 2 days. www.careandcreate.com 5 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

G. IT (Information Technology) Consultancy • Service Detail Our consulting service includes a support service on the phone to remedy any technical problem that the person is experiencing with his / her computer remotely. H. Fitness Consultancy • Service Detail Our consulting service includes the most accurate actions for those who are engaged in sports or thinking about themselves on the phone to explain, the benefits of these movements and what should be done in the service includes information about the member. İ. Taste Consultancy • Service Detail Our consulting service includes who wants to cook with the ingredients in hand, want to get information to be delicious, or the general information about the kitchen and meals includes information about the members. .• Important Information; Our consultant advises you to eat with existing products. The most delicious recipes made of fruits and vegetables of the season are shared. Food, storage conditions and culinary tips are shared. www.careandcreate.com 6 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

J. Psychological Consultancy • Service Detail Our consulting service includes the service provided to people who want to get support from a specialist in situations where they do not feel good about themselves or their inner world and are not serious enough to require face-to-face interviews. • Important Information; This service is provided as a recommendation. No clear diagnosis of any person can be made without face-to-face interviews and analysis of the person's detailed inner World. 2. Home Maintenance Services Conditions of Benefit from Housing Support Services; A prerequisite to benefit from our housing support services is that contact information is stored in our system. Contact information is shared daily by the Firm with C & C authorities. The person can benefit from the service 24 hours later after his / her information is entered into our system. The period of benefit from all our assistance services is 1 year. The person can benefit from the right to service once a year on the day of registration. C & C cannot benefit from the discounts and benefits if it wishes to benefit from the service once again once a year. If the person wants to use the service again because of the right of service, he / she can benefit from the service by paying the service fee. The scope and coverage of the housing support services can be differentiated according to the needs and expectations of the companies. This information must be shared with C & C officials at the bid stage. Housing Support Services Pricing; Pricing varies according to the Firm's Customer number. For this reason, please ask for an offer. • Important Information; Card / Policy holder has the right to benefit from the service once a year. For single use, the service fee of 100TL is paid by C & C. This amount includes 1 service selected from electricity, glass and installation works. In case of service fee over 100TL, the difference is paid by the card / policy holder member. www.careandcreate.com 7 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

a) Dry Cleaning Service • Service Detail C & C members will be provided with the following discounts and benefits; ➢ C & C Members will be given 20TL gift for 50TL or ➢ 10TL will be given for purchases of 30TL and above. ➢ 20% discount will be applied on the next orders. Within 5 days in order to order products in İstanbul, İzmir and Ankara within 5 hours, the products are taken from home and delivered to the house within 24 hours. In other provinces, there is no possibility to be taken out of the house and delivered to the house. Related service van be provided all around Turkey. a) Pest Cleaning & Pest Control • Service Detail The service is a practice that is carried out in order to remove the mites which are too much in the microbe, organism, insect and beds. After the application, it is recommended that adolescents do not enter the house for the duration of the ventilation period of 30 minutes during the period of 10 minutes. Related service can be provided all around Turkey. www.careandcreate.com 8 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

b) Home Assistance Services • Service Detail The housing support services provided by C & C cover the following sub-service categories. These services are provided free of charge to card / policy holder members. The collateral amount in housing support services is limited to 100TL. 1. Residential Private Medical Consultation Line 2. Resident Emergency Ambulance 3. Housing Support Services Medical Advice Line & Emergency Ambulance In case of injury or serious illness of the member's body, C & C transports the doctor or land ambulance to the location of the member and transfers it to the nearest hospital where the treatment can be done, provided that the transplant is within the same province limits, within 2 years. All kinds of consumables and medicines used for the first intervention during the transportation belong to C & C. The fees that are accrued due to requests not approved by the C & C Medical Team or that are not in an emergency state shall be borne by the member. Within the scope of medical consultation; informs about the health problem faced by the insured or his / her relative's relative regarding any health problem that is urgent or not. The doctor, specialist doctor, dentist, hospital, diagnostic centers, pharmacy and pharmacy names, addresses and phone numbers on duty are notified. • Important Information; Within the scope of a special medical consultation line; We advise you on the necessary precautions for the health problem encountered, but do not make a diagnosis and the drug is not recommended. Medical consulting is available 24/7. Housing Support Organization Installation Works Per Organisaton Electricity Works Per Organisaton Glass Works Per Organisaton Key Works Per Organisaton Built-in Water Installation In cases where emergency repair is required due to breakage / detonation / breakdown in the permanent water installation of the residence where the Member lives, C & C will charge the standard material and labor costs up to 100TL per standard. Conditions exceeding this limit shall be borne by the member provided www.careandcreate.com 9 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

that prior approval is received from the member. In the event of not being approved by the member for the excess, C & C shall make modifications to the collateral limit and shall not take any action for the excess. Electrical Installation In cases where the member is residing in the internal electrical installation of the house (from the electrical fuse to the switch / electrical switch) and in case of preventing the electrical energy from reaching the house, C & C sends an electrician to the residence address and the standard material and labor costs are incurred up to 100TL per event. Conditions exceeding this limit shall be borne by the member provided that prior approval is received from the member. In the event of not being approved by the member for the excess, C & C shall make modifications to the collateral limit and shall not take any action for the excess. Glass Service In the event that the exterior surface glass of the residence where the member resides is broken for any reason, C & C will charge the standard materials and labor costs up to 100TL per event. Conditions exceeding this limit shall be borne by the member provided that prior approval is received from the member. In the event of not being approved by the member for the excess, C & C shall make modifications to the collateral limit and shall not take any action for the excess. Locksmith Service In order for the residence where the member resides, the housing key is broken, lost, forgotten, in case of victim or burglary, C & C, sending a locksmith to the residence address, costs the standard materials and labor up to 100TL per event. Conditions exceeding this limit shall be borne by the member provided that prior approval is received from the member. In the event of not being approved by the member for the excess, C & C shall make modifications to the collateral limit and shall not take any action for the excess. • Important Information; Additional key construction, lock-out costs are not covered. www.careandcreate.com 10 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

Medical Services; Health Care Benefit Conditions; The prerequisite for taking advantage of our medical services is that contact information is stored in our system. The contact information is shared by the Firm with C & C officials under data & data security. This information is available 24 hours after entering the system. The appointment of an appointment by the C & C authorities is required in our health services. If the member wants to benefit from the right to service without making an appointment and if he goes to the Contracted Institution, he can not benefit from the advantages of C & C. The period of benefit from all our assistance services is 1 year. About the service once a year as of the day the person is registered in the system It can benefit. In case the user wants to benefit from 1 year after the service person once again, our faydalanabilir.sağlık institution paying the service fee from service to service all across Turkey are provided by health care organizations and experts. Contracted Institutions are determined by our expert team as a result of a rigorous study and a service agreement is signed with them to provide services. Within the scope of health services, only members of Optical services can benefit from unlimited. Within the scope of this service, member frame or sunglasses will be paid by itself. The right to discount is valid for 1 year. Other types In health care services, the member or related company must make an appointment via C & C Call Center. Health Services Pricing; Pricing varies according to the Firm's Customer number. For this reason, please ask for an offer. a) Dental Health Services • Service Detail C & C Members are provided with the following services within the scope of Oral and Dental Health coverage; 1. Oral and dental health general inspection 2. Lower and upper jaw detertraj 3. Periapical x-ray Oral and Dental Health negotiated our institutions are located all across Turkey. Dentists with private practices are selected meticulously. We have the opportunity to develop different dental packages with our contracted service providers. • Important Information; A special agreement was signed with the Contracted Institutions for the above mentioned package in oral and dental health services. www.careandcreate.com 11 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

The payment of services other than this package is made by the member himself / herself to the Contracted Institution with a 15% discount on the TDB price list or the institution's own current price list. Related service van be provided all around Turkey. b) Eye Health Services • Service Detail C & C Members are provided with the following services within the scope of eye health service coverage; - PRE-MEASUREMENT; - • Measurements are taken with an autorefractometer to detect refraction (refraction) defects. Myopia, Astigmatism and Hyperopia are detected. • Glaucoma is determined by intraocular pressure measurement by pneumatic Tonometer. • Lensmeter and glasses numbers and eye numbers are checked. INSPECTION; • Anterior segment examination is performed with a biomicroscope. Conjectiva, cornea and lens are evaluated. Congenital, pitogenum, pingekula, allergic conjunctivitis is evaluated. • Eye wall examination is performed in terms of retinal diseases. • Diabetic disorders. • Retinal detachment and tears • Intramuscular and intracranial hemorrhageVascular diseases of the retina • Congenital and hereditary diseases • Age-related macular diseases • Retinal tumors are investigated. • Color blindness is the disorder of the ability to distinguish colors. The color blindness test is done with the ishihara test booklet. DISCOUNTED SERVICES (MEMBER PAYMENT SERVICES) • 20% discount will be applied in the audits. • In operations, 15% discount will be applied. • In Laser Operations, 20% discount will be applied. www.careandcreate.com 12 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

c) Optics Services • Service Detail The following discounts and benefits will be provided to C & C members; ➢ There will be a 20% discount on the label and sunglasses (except Cartier and Celine). ➢ 5% discount on Cartier Brand Frame and Sunglasses. ➢ 20% discount for Céline Brand Frame and Sunglasses. ➢ 25% discount on all numbered windows. • Important Information; Within this service, the card / policyholder shall benefit from the discount during the purchase of the member frames or glasses. It makes the payment to the Contracted Institution with a discount. Related service can be provided all around Turkey. d) Foot Care and Health • Service Detail The following discounts and benefits will be provided to C & C members; ▪ Free maid service and mini foot care will be provided. This service lasts 20 minutes. ▪ C & C members receive a 15% discount on other care and treatment practices. www.careandcreate.com 13 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

Important Information; These services are provided in the following provinces in Turkey; 1. Istanbul 2. Ankara 3. Izmir 4. Bursa 5. Antalya 5. VIP Grounding Services Service Detail C & C Card and policyholder members are provided with the following services at special prices; Meet and Greet Our professional staff accompany the C & C members before and after the trip and makes the airport experience comfortable and comfortable. VIP Lounge C & C members will be able to take advantage of the Lounge right which includes all kinds of internet, TV and catering comfort while waiting for their flight. Personal Assistance Services Our professional team will assist C & C members in any special and personal matters they may need. Fast Track C & c members are provided with the opportunity to prioritize certain points at all international airports where platinum ground handling services are offered. These services are provided across Turkey at airports located in the following provinces; 1. Istanbul 2. Ankara 3. İzmir Dalaman 4. Antalya 5. Muğla Bodrum www.careandcreate.com 14 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

• Pricing Please ask for a quote. 6. Lifestyle Services Conditions of Benefit from Lifestyle Services; A prerequisite for taking advantage of our Lifestyle services is that contact information is stored in our system. The contact information is shared by the Firm with C & C officials under data & data security. This information is available 24 hours after entering the system. An appointment is required by C & C authorities in our Lifestyle services. If the member wants to benefit from the right to service without making an appointment and if he goes to the Contracted Institution, he can not benefit from the advantages of C & C. Lifestyle Services Pricing; Pricing varies according to the Firm's Customer number. For this reason, please ask for an offer. a) Spa & Wellness Services C & C Card and policyholder members are provided with the following services at special prices; Each person guided by C & C will benefit from the first massage once a year, with the traditional bali massage '' 50 minutes on the price applied by the institution '' 40% discount in a single massage and 20% discount in other massage and body treatments. 20% discount will be applied. The service payment is made by the member himself / herself to the Contracted Institution on a discounted price basis. Related service can be provided all around Turkey. www.careandcreate.com 15 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

b) Beauty & Care Services • Service Detail; C & C Card and policyholder members are provided with the following services at special prices; 1. C & C Card and / or policy holder members will be given 1 session free trial for the purpose of underarm laser application or skin analysis. 2. After the trial session, 15% discount is applied for all beauty and care applications. These services will be provided throughout the whole of Turkey. • Important Information; Beauty and care services are provided not only for women but also for men. Related service van be provided all around Turkey. c) Hobby Club Services • Service Detail; The following discounts and benefits will be provided to the C & C members in the hobby club services to be provided by the Contracted Institution; 1. 20% discount is applied to individual or package service hobby hobby club that will be benefited by every person who is guided by C & C. Related service van be provided all around Turkey. 7. VIP Chauffeur-driven Vehicle Rental Service • Service Detail; The following discounts and advantages shall be provided to the C & C members for the Vip driver services provided by the Contracted Institution; 1. 5% discount will be applied in the car hire service with the driver of the driver who will be operated by C & C. 2. Service will be provided via mobile application. In order to benefit from the service, the code that will be given to the Firm by C & C must be entered into the application by the Company customers at the time of each purchase. www.careandcreate.com 16 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

3. Vehicle portfolio also includes midibuses, minibuses and bus vehicles besides Vito vehicles. These services will be provided throughout the whole of Turkey. 8. Child Development & Entertainment Services Child Development Services Content; Related services in this category consists of 4 sections are served throughout the whole of Turkey; A) Child mental development services; The mind consists of check up, Holistic Development Services and final evaluation stages. B) Children's sports and physical development services C) Children's entertainment and entertainment services D) Child-center planning services Conditions of Benefit; A prerequisite for benefiting from Child Development services is that contact information is stored in our system. The contact information is shared by the Firm with C & C officials under data & data security. This information is available 24 hours after entering the system. The appointment of an appointment by the C & C authorities is required in our health services. If the member wants to benefit from the right to service without making an appointment and if he goes to the Contracted Institution, he can not benefit from the advantages of C & C. The period of benefiting from our Child Development services is 1 year. The person can benefit from the right to service once a year on the day of registration. If the person wishes to benefit from the service again once a year, the person can benefit from the service by paying the service fee to the institution. Child Development Services Pricing; Pricing varies according to the Firm's Customer number. For this reason, please ask for an offer. www.careandcreate.com 17 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

B. INDIVIDUAL AND CORPORATE SERVICES Utilization Conditions for Individual and Corporate Services; The services included in our individual and corporate services are prepared for both end users and companies. The Company may offer its employees or customers discounted services in this section, or may make bulk purchases. The end user can benefit from the services included in this section individually, provided that the payment is made. Payment can be made through the application in the form of credit card or eft / payment by individual user. Individual and Corporate Services Pricing; The services contained in this section may be purchased individually or individually by the Companies. When an individual wishes to purchase any service, he or she will be known only by the service provider whose data he wishes to benefit from in the context of data security. 1. Probuddy Service Detail; Blue or white collar is the professional coaching and consultancy services that employees can take in the face of any unethical behavior, attitude and discourse they encounter in their business lives. Services on this platform are listed below. ➢ Mobbing Packages ➢ Ethics Line ➢ Executive Coaching and Executive Services ➢ Strong & Happy Women Services ➢ Online and Face to Face Consultancy Services www.careandcreate.com 18 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

• Important Information; Code of Ethics; Ethics line Consultancy services include the establishment of an Ethics Committee and, if desired, specific ethical standardization of the Firm. Powerful women's services include the blue and white collar women working in their working life and the services they may need in order to overcome the problems they face in their social and business life and become happier individuals. These services consist of the following categories; • Psychological Consulting • Women's Health Services • Consulting services on the phone and face to face • Beauty and Care Services • Online Mobbing Consulting Service & Ethics Line • Sports and Entertainment Services www.careandcreate.com 19 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

2. Bodrummondo • Service Detail; Your Life and Entertainment Assistant in Bodrum! Up to 50% discount in hundreds of quality dining / drinking and entertainment venues in Bodrum and the housing support services that people can benefit from are offered via the Bodrummondo platform. In addition, VIP airport transfer services and high-quality vehicles to travel with car rental services at affordable prices and reliable drivers are provided via Bodrummondo. • Important Information; All services included in the Bodrummondo application can be purchased individually or individually by the Companies. The person can take advantage of the individual services of Gastro Entertainment, MondoExpress, airport transfer or VIP driver rental services in Bodrummondo. www.careandcreate.com 20 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

3. Corporate Digital Identity • Service Detail; C & C has developed a web office application for numerous organizations within their service providers to create their own brand image correctly. Thanks to this application, you can introduce your own institution in all smart devices, patient follow-up and invoicing applications can store many important information on your own site. The application is a web-based mobile application that can be accessed from all smart devices. Characteristics of Doctor Web Office Application; ➢ Patient ➢ Domain Information by ➢ Hosting ➢ Special Article SMS ➢ File Storage - ➢ Special Images ➢ Special Video Access your personal files Animations from your website ➢ Mobile from anywhere. ➢ 9 Foreign Compatibility Language Support ➢ Google ➢ Easy Management Panel Optimization ➢ Compliance with Turkish (SEO) Commercial Code ➢ Google Analytics ➢ Patient Monitoring Support Program ➢ Social media ➢ Simple Accounting Program accounts ➢ Communication ➢ Social Media with Patients CRM ➢ diary Sharing ➢ Event Calendar ➢ Domain ➢ Social Time Transition (Game- Forwarding Radio- ➢ Animation and Newspapers etc.) Slide Show ➢ Google Maps and Contact Form ➢ Free Theme Replacement ➢ Welcome Message ➢ Disk Quota of 5000 MB www.careandcreate.com 21 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

➢ Monthly Traffic ➢ Add Reference ➢ Adding Photos Unlimited ➢ Adding Video ➢ Adding Pages ➢ Adding News • Important Information; Doctor web application can be adapted to different sectors of business according to the sector where the company serves. The service area does not need to be Health only. C. CALL CENTER SERVICES Service Detail; • Our Call Center is located in a prestigious business center, within easy walking distance of the bus stops and metro stops, and very close to the Çapa Medical Faculty. damage and warning departments, data security, customer satisfaction and call center serves in separate departments. 30-person capacity call center as a substructure, elastic origin, the banks and many financial institutions using the special and project-based sub-breakthrough software can be added power plant system. • Call Center We have 2 training rooms, 4 meeting rooms, tea / coffee service during working hours and rest areas for our customer representatives. • There are 7/24 security services in our business center and the inputs and outputs are kept under control. • All kinds of data and information security is provided by the control of the personnel's entry and exit times and by the limitations of the software. • The headset and PC equipment used by our customer representatives are in advanced technology level. • All audio recordings are stored on our servers in Çapa. • The company that manages our call center module is FGS (Futre Generation Systems) and offers highly developed and innovative solutions that follow technology closely in the field of call center, voice dialing systems and call center especially under the Vodafone Corporate solution partnership. Features of CRM Based Software; • The elastic-based software that we are using allows all kinds of new and 22 additional customer information to be stored in the CRM program and can be reported if requested. • The call center has both the possibility to receive incoming calls and to make calls directly to the customers. www.careandcreate.com [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul

• Instant and hourly speech times, call numbers and voice recordings of the conversations made by the customer representatives are reported. • Any reporting system is available in our CRM based infrastructure. If additional reporting is required, the software enables this. The Inbound and Outbound Calls Service includes the following headings: 1. Ethics Line 2. Product / Service Information 3. Customer satisfaction and complaint management 4. Tele Sales 5. Campaign Management Operation Hours; The Call Center service is available 7 days a week, 365 days a day between 09:00 and 22:00. 24/7 service is available on request. • Pricing Please ask for a quote. • Referances If you would like us to share our reference list on our assistance services or call center services, please send us an e-mail to [email protected] with your request. www.careandcreate.com 23 [email protected] Tel No:0216 663 61 43 Faks No:0216 663 61 00 Adres:Barbaros Mah. Halk Cad. Palladium Ofis ve Residence Binası No:8/A Kat:2 Ataşehir/İstanbul