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VOCABULARY page61 This exercise introduces vocabulary for talking abo ut commu nication. Students match the statements and responses. Encourage students to compare answers first before finally checking as a class.Answera, d, email: bletters and faxes: 4, 6, e, f3 This question could be answered as a whole class discussion or students could discuss in pairs or groups of three. Ask students which of the four types of2com mun ic ation listed in they use the most.

p age 101 Students need time to study the flow diagram and prepare what they intend to say. Encourage them to refer back to the expressions in th-eprevious Languµgefor section. Allow plenty of time for students to practise the conversation and have them repeat it a numb er of times. To vary the activity they can swap roles and partners. Give feedback on their use of the expressions and phrases afterwards.