Original Employee Handbook

VerticuttingTees ○ Vertical mowing will be completed once in the spring using the toro fairway mower equipped with vertical reels. ○ Reels will be stored in maintenance shop and will be switched in a day before the vertical mowing is completed. ○ Vertical mower will be followed by the tee mower making sure any access grass isn’t left behind.

TopdressingTees ○ Tees will be topdressed once per season in the fall ○ Superintendent will provide rate and speed at which topdressing will be applied. ○ A properly trained person will load the topdresser with the skid steer using tee specific sand. Ensure you DO NOT use bunker sand. ○ Once at the tee box, turn on the spinners. Turn on the belt as soon as the back wheels are on the tee surface, and turn the belt off as soon as the back of the hopper clears the tee box. ○ Enter and exit the tee box driving in a straight line, turning on a flat surface to avoid tipping as the topdresser will be top heavy. ○ Shoot the sand to the previous wheel marks or just to the edge of the previous pass, depending on the coverage the superintendent calls for.

Our Management Practices: Fairways

Our Management Practices: Tees

Mission To Culture: The Core Standards List Rough, Bunkers, and Native AreasRough is cut to keep our turf a consistent length throughout the golf season, with a short cut allowing for aquick search of any golf balls and better pace of play. Bunkers by the greens and fairways are maintained,raked and provided with a sufficient amount of rakes at each of them. Native areas are to be minimallymaintained to promote the growth of the natural vegetation. In designated areas, native species can serveas a penalty for golfers who hit their shots within the designated area. In addition, native vegetation canhelp promote the natural ambiance of the golf course in the sense that they reflect the vegetation of thesurrounding area.

Rough Best Management Practice ❖ Mowing● The rough will be mowed throughout the growing season using 2 striping Toro 4500 rough mowers for the open areas along fairways and using 2 Toro 3500 sidewinders for the greens and tees surrounds. This will allow us to maintain an aesthetically pleasing look to the golfer.● The height of cut for the rough will be maintained at 2 inches. This includes green and tee surrounds as well as fairway borders to the treeline.● Where necessary the tree surrounds will be trimmed with string trimmers (likely done on a monthly basis or sooner, when needed).● Using four employees daily, the rough will be cut and consistently kept at our desired 2 inch height of cut.● The rough mower in charge of the open areas not around tees or greens will not be allowed to travel over top of these aforementioned areas to avoid further compaction of these areas.● The surrounds mower will be in charge of mowing around all greenside bunkers as well as the fairway bunkers. This machine because it is smaller can have limited travel across tee boxes however, the aggressive tires can cause damage to the turf so sharp turns in damp areas or anywhere on the green are not permitted.

Video On Mowing Rough

Fertilization● The rough will be fertilized once per year in mid June using a slow release granular fertilizer.● The fertilizer will be applied using one person using a Lely broadcast spreader towed behind a workman.● The application rate will follow that found on the bag and the spreader will be calibrated accordingly.● If the bag instructions call for a irrigation cycle to be run, the application will be planned before a rainfall to reduce irrigation use or if there is no rainfall planned, the system will be run to water in the fertilizer.● Records must be kept as to what is applied and when in the growing season.

Debris Clean Up● In the late fall season the rough will undergo a debris clean up program to pick up leaves that have fallen from trees.● Two employees will be needed for this task, one on the Toro ProForce Debris Blower and one on the leaf picker. This will ensure efficiency allowing the task to be completed in a reasonable timeframe.● This task will be done periodically throughout two weeks of time late in the season, with the option of being a full time job, depending on the season.

Bunkers Best Management Practices ❖ Maintaining/ Raking○ Bunkers are raked every morning to ensure a smooth hitting surface while helping to limit the growth of weeds.○ 3 employees will be required for the task, 1 person will use the trap rake machine while the other two rake the edges as well as the exit points for the trap machine.○ This task will require around 15-18 hours per week.○ The staff will also ensure that there are enough rakes at each of the bunkers. ■ 4 rakes at large fairway bunkers ■ At least 3 rakes at greenside bunkers. ■ The rakes must be placed outside of the bunkers and must be placed parallel to the bunker edge. ■ Each employee must ensure an even distribution of sand to help keep the level of sand even throughout the bunker. (bunker depths are checked in another task) ■ The edges of the bunkers are to be rakes with the flat end of the rake, this provides a smooth surface to allow the ball to fall down to a flat area. ■ If sand is splashed into the turf from the trap machine or any other reason, attempt to remove the sand and clean up as best as possible.

How to Rake Bunkers Video

Bunker Edging○ Bunker edging is done to clean up the edges of the bunker and get rid of long grass growing into the sand.○ Although performing this task on greenside bunkers before play is ideal, this task is able to be done in the afternoon and we are able to do this while golf is in play.○ The equipment needed to edge bunkers are as followed ■ 2 workmans ■ 2 line trimmers ■ 2 backpack blower ■ 1 trap machine (if necessary)○ Four employees will be assigned to do this task. They will make sure to have all of the tools required to edge bunkers. Two line trimmers will edge the sides of the bunker by cutting the grass growing inside. The next trimmer will cut the turf above the bunker leaving the edge crisp and clean. The blower will follow behind to blow all of the clippings outside of the bunker.○ The employees will ensure that they refrain from blowing the sand out of the bunker.○ Providing a break in the tee times, or a maintenance day, the group of employees would be able to keep ahead of golf to trim the greenside bunkers. It will require 10 hours a week to be able to maintain the edges of the bunkers on the course.

Video On Edging Bunkers

Bunker Reshaping○ The sand should resemble the subgrade in the bunker. This allows there to be enough sand so that a golfer can hit under the ball without hitting the subgrade.○ Once a month, the afternoon job for the staff will be to go and check the depth of the sand in the bunkers. The required depth is 5 inches of sand to provide enough sand in the event of splash or erosion. Erosion may cause sand to leave the bunker, so the depth is checked and sand is replaced as needed to keep our consistency maintained for our golfer expectations.○ 4-8 people will be required to do this task. Depending on staff availability will depend on how many bunkers get checked per day. Since this task may be performed in golf, a select amount of holes will only be able to be done when possible. It is expected 40 hours will be spent total per month on doing these checks. 2 workmans will be required to haul at least 4 people to the various bunkers. The staff must have a sufficient amount of shovels and rakes so that every employee have enough tools. A Skid Steer is available to load sand when sand is required to be added.○ The uniform depth should carry all the way to the edges and the bunkers must be raked smooth before leaving. The bunker rakes will be laid parallel outside of the bunker ensuring enough rakes at are each bunker.

Video on Reshaping Bunker

Best Management Practices❖ Native Areas ● The native areas on our golf course will be mowed twice during the year. ● The first cut will be in early-mid spring to chop up the material left over from winter ○ This cut will be done with the sidewinder traveling with the decks raised for an effective height of cut of about 4-5 inches. ● The last cut will be in late summer to cut down the native fescues and weeds in the area. ○ This will be performed using a flail mower that will be attached to the 3 point hitch of the tractor. ○ The height of cut will be the same (4-5 inches), however the machine needs to be stronger to get through the sheer amount of grass and weeds that will be present. ● Both times this job will be performed by one employee using about 8-40 hours over one week depending on the size of the area needing to be mowed.

Our Management Practices: Rough, Bunkers, Native Areas

Mission To Culture: The Core Standards List ❖ Course ServicesOur cart paths will always be free of debris, maintained/graded/edged and haveproper signage. The ball washers will function correctly with clean soapy solutionand a clean towel.There will be garbage and recycling containers supplied andmaintained on every tee box. The bathrooms will be presentable, clean, suppliedwith toiletries and functioning properly. All parking lots will be free of debris, haveproper signage/markings. The course set up including pins and tees markings willbe changed daily and placed in fair spots.

Course Services Best Management Practices❖ Cart Paths ● Every morning the person responsible for course services will pull the buffalo blower behind them over all cart paths, asphalt (parking lot/entrance way) along with the driving range and par 3 tees to clear any debris. They will visually inspect all the signs for placement and condition. They will also note the condition of the cart paths and report any problems to their supervisor.

Ballwashers● Every morning this task will be done when passing each hole, a clean soapy solution will be added to make sure each one has an adequate amount of solution in it. As well a clean dry towel to make sure the towels aren’t dirty from the day before. This task will be done every morning to make sure any problems with the ball washers or towels can be reported and fixed before golfers get to washing their ball on each tee. Making sure cleanliness and proper functioning ball washers is a must do task every morning.● Necessary equipment, Soapy solution, and a clean towel, golf cart

Garbages● Garbage and recycling bins will be checked and changed every morning and afternoon.● Recyclable bottles/cans will be collected and brought into the bottle depot.

Bathrooms● Course bathrooms will be cleaned every morning● Toilets and sinks will be checked for function every morning. Any non-functioning appliances will be reported to the superintendent.● Toilets exteriors and sinks will be wiped down daily with paper towel.● Toilet basins will be cleaned daily with a brush and cleaner.● Toilet paper and paper towel will be changed once the roll is less than half full.● Cabinets in the bathrooms will contain at least 1 extra roll of toilet paper and paper towel.● Air fresheners and soap will be checked and replaced if less than ¼ full.● Garbages in the bathroom will be emptied once the other bathroom tasks have been completed.● Floors will be swept daily. Mopped as needed.● Any liquid spills on the floor will be mopped up.● Any damage or vandalism to the interior or exterior of the bathrooms will be reported to the superintendent.

Parking Lots● First thing to be completed in the mornings, all garbage, debris, etc will be picked up.● Signage will be checked to make sure all parking and no parking areas are clearly identified.

Course Setup● With this we will have an extra staff member and he will● Pins will be changed daily.● The pin changer will follow the greens mowers and change the pin once the green has been mowed.● Pin located no nearer than 3 feet from a old plug.● Pin located at least 3 paces from the edge of the green.● Pins will be placed only in locations where the ground is flat enough for the ball to stop at any point within 3 feet of the pin.● 6 easy, 6 medium and 6 hard pins will be placed on the course every day.● Tee markers will be placed 6 paces apart facing the landing zone or pin (in the case of par 3’s)● All tee markers will be moved daily● Tee markers will be placed based on pin location for the day● All broken tees will be cleaned up

Video On Changing A Hole Location

Our Management Practices: Course Set Up

Mission To Culture: The Core Standards List ❖ Practice Facility, Horticulture, SignageOur practice facility will be clean and free of debris. It will have stocked balls in a pyramid form and bereplenished whenever necessary. The practice green, tee, and bunker will be maintained like every othergreen, tee, and bunker on course.We will have gardens on course at every par 3 tee box and on course washroom facility. These gardenswill be regularly maintained and be pruned, weed, and debris free.Our on course signs will be uniform throughout the course. They will be clean and wiped down daily. Allropes on course will be tight and spaced evenly to direct traffic. 150 yardage markers on each hole exceptpar 3’s. .

Best Management Practices ❖ Practice Facility● The practice green will be maintained daily as the rest of the greens on the course.- Mowed with a Triplex mower- Pins will be changed as necessary to avoid any wear and tear- Topdress as needed with the course greens- Fertilized as needed with the course greens- Sprayed as needed with the course greens- Height will be at .110 inch● Practice bunker will be maintained consistently with other bunker on the course.- Blow and Raked with a Sand Pro- Bunker rake will be placed next to the bunker- Bunker will be fly-mowed with other bunkers on course- Bunker will be fertilized with the other bunker on course.

❖ Practice Facility Cont’d.● Divots will be filled routinely with club specific divot mix to promote quick recovery- Will be done as necessary as needed- Workman MDX, Shovel, Level-On will be used● Practice Tee- Mowed same as tees on course- Mowed with Triplex- Divot will be filled every day- Cultural practice will be done same as the course- Checked daily for broken ball tee or any objects that may be around- Blown Off daily from any debris- Height will be at ½ inch● Driving Range Fairway- Mowed once a week- Mowed with a fairway mower- Cultural Practice same as the course- Height will be at ½ inch● Driving Range Rough- Mowed once a week- Mowed with a rotary blade- Height will be at 2.5 inch

Best Management Practice❖ HorticulturePruning is an essential part to plant health. We do it to correct problems, improve health, encourage blossoms and toimprove the aesthetics of the plant. Depending on the size of the plant(tree) it could potentially become a safety hazard tothe patrons of the golf course. It can also be done to improve the health of the surround turf. Pruning a tree can decreasethe density of the limbs and provide more airflow through the trees. When to prune depends on the type of plant you arepruning. To prune a tree it is best to do it in late winter or early spring before the buds on the tree open up. Tree Pruning willbe done twice per year.

Mulch AreasMulch in flower beds and tree clusters makes the course look more presentable. We will continue to upkeep these areas (turning over mulch is one way), however once mulch gets old. A layer of mulch should be added to keep these areaslooking fresh and presentable. This should be done yearly as the sun can fade mulch areas and make them look old andunkept. 4 people working a full day should be able to add the mulch and make the areas nicer. Below is a how to guide andvideo showing you the steps that are needed to do the job efficiently and properly without error. ○ Gather the required tools( shovels, rakes, workman) ○ Gather mulch ○ Fill spots of mulch bed with mounds of new mulch in different areas of mulch bed ○ Start shoveling and spreading out ○ Once the piles have been evened out spread any small mounds and move on to next area.

Flower Beds● Flower Beds should be visually checked over daily ○ Any garbage or debris should be removed from the bed if present ○ Any invasive species (weeds, tree shoots) should be removed in a manner that they will not be able to re-establish. ○ Any plant that has been determined to be dead or in a permanent wilt stage will be removed. ○ Dead heading of flowers and plants will be done daily (with pruners cut directly below the wilted flower head) ○ All flower bed soil will be swept back into the bed and if it had been removed through previous practices as long as it has not been contaminated with other soils. ○ A tank and water pump will be located on your vehicle. After all of the above jobs are completed a soaking of the water beds will be performed.

Signage● Signage should be clearly visible and well placed when on the course to allow for easy of travel ○ Signage should be located in areas where confusing of course travel may occur. ○ Wording and signals (arrows) should work together to give a simple a clear description of traffic routing. ○ When placing cart enter/ exit posts, course conditions should be taken into consideration. If wet spots exist, it is good practice to place posts in an area away from the wet spots. ○ To ensure turf wear does not become apparent it is a good practice to move ropes and deterrents daily.● Signage will be checked and wipe down as needed ○ If signage is dirty and hard to read, it is good practice to wipe down with a wet cloth. The employee completing course setup should always have a few damp cloths with them● Ropes should be taut, stakes straight and spaced approximately 8 – 10’ apart ○ Ropes and stakes are placed around the golf course to deter golf carts from driving in certain areas (wet areas, natural areas, tee boxes, par 3’s) ○ All natural areas on the golf course should be roped off to ensure there will be no cart traffic in these areas ○ If ropes are looking slack and stakes are crooked, ensure that the ropes are tightened up and stakes are straightened ○ If ropes or stakes are damaged or broken, it is necessary to replace them. The employee performing course setup should always carry some extra ropes and stakes in case this occurs ○ If ropes and stakes are in an area where grass needs to be mowed, they should be moved off to the side. Once mowing is finished, the employee who just mowed the area will be responsible for moving the ropes and stakes back to the area where they were.

Our Management Practices: Practice Facility, Horticulture, Signage/ Traffic Control

Staffing Requirements

Staffing Requirements ● HoursOur schedule is set up so each employee will receive two days off in a row. Youwill be split up into two separate “teams”. One team will receive Friday andSaturday off while the other team will receive Sunday and Monday off. Monday toFriday we will be working full 8 hour days. Saturday and Sunday will be half daysand which will require you to complete your morning job. We will have 13 full timeseasonal employees, 1 part time seasonal employee, and 3 full time year roundemployees. The year round employees will consist of the; superintendent,assistant superintendent, and course mechanic. Our seasonal full time employeeswill consists of; 2 foremans and 11 labourers.

Ethics and Etiquette ❖ Board Member Interaction for Seasonal Staff ● When interacting with board members the seasonal staff should speak to them the same way as any other member or guest. This means acknowledging everyone, speaking in a clear voice, with a polite tone in the preset workplace language(s). ● If members or board members ask specific questions about the activities, the employee should answer to the best of their abilities, speaking only in facts, and direct members to the management staff/proper channels for specific details.Example: ● If some seasonal staff are doing a sod project on the side of two different tee boxes to improve drainage, and a member inquires about what they’re doing and why. The staff member should relay only the facts: that they’re doing a project to improve drainage at two locations on the course. Any questions about grade, cost effectiveness, materials, timing, etc. should be directed through the proper channels and the staff member should politely communicate that with the membership.Reasoning: ● The staff should never ignore questions of the membership ● Seasonal staff are not as knowledgeable about how and why practices are being carried out as the management staff or related board members ● Staff should always speak professionally with everyone on the golf course

Ethics and Etiquette ❖ OvertimeThe Club strives to schedule the right amount of employees to fill the club requirements. Since this club isa part of the service industry, there are some events, holidays or emergencies where employees may berequired or are offered to work longer hours. Employees that are eligible to work overtime will get paidovertime hours as listed below.Hourly paid staff: ● The total amount of an employee’s hours of work in excess of 8 on each work day. OR ● An employee’s hours of work exceed the 44 hour work week.

Ethics and Etiquette ❖ Harassment PolicyAll employees have a right to work in an environment free from discrimination and harassing conduct,including sexual harassment. Harassment on the basis of an employee's race, color, creed, ancestry, national origin, age, disability, sex, arrest or conviction record, marital status, sexual orientation, membership in the military reserve or use or nonuse of lawful products away from work is expressly prohibited under this policy. This policy applies to all staff (pro shop, turf care, food and beverage). Any legitimate finding of harassment will lead to immediate dismissal of employee.

What is harassment?Harassment occurs when someone is subjected to unwelcome verbal or physical conduct. Harassment isa form of discrimination that is prohibited in Alberta under the Alberta Human Rights Act if it is based on one or more of the following grounds:● Race ● Age● Religious beliefs ● Ancestry● Colour ● Place of origin● Gender ● Marital status● Physical or mental ● Source of income ● Family status disability ● Sexual orientation

Unwanted physical contact, attention, demands, jokes or insults are harassment when they occur in any of theareas protected under the Alberta Human Rights Act. These protected areas are statements, publications,notices, signs, symbols, emblems or other representations that are published, issued or displayed before thepublic; goods, services, accommodation or facilities customarily available to the public; tenancy; employmentpractices, employment applications or advertisements; and membership in trade unions, employers'organizations or occupational associations.Discrimination has occurred if: ● someone is refused a job, promotion or a training opportunity because of resistance to harassment based on any of the grounds listed above; ● someone is refused a place to live or denied services normally provided to members of the public based on any of the grounds listed above; ● the harassment causes an unfavourable influence on decisions affecting job performance; or ● the harassment is insulting or intimidating.The onus is on the person experiencing the harassment to inform the harasser that the behaviour isunwelcome.

Examples of harassment include:● Verbal or physical abuse, threats, derogatory remarks, jokes, innuendo or taunts about appearance or beliefs. ● The display of pornographic, racist or offensive images. ● Practical jokes that result in awkwardness or embarrassment. ● Unwelcome invitations or requests, either indirect or explicit. ● Intimidation, leering or other objectionable gestures. ● Condescension or paternalism that undermines self-confidence. ● Unwanted physical contact such as touching, patting, pinching, punching and outright physical assault.

● Workplace HarassmentThe Alberta Human Rights Act protects employees against harassment in and away from the workplace, if harassment is based on one of theprotected grounds and the incidents occur in connection with their employment.When a supervisor harasses an employee, it is an abuse of authority and the employer may be held responsible. It is inappropriate behaviour thatmay deny equal employment opportunity to the employee who is harassed.When a co-worker harasses another employee, the employer may be held responsible.Harassment is not new. What is new is a growing awareness of this serious problem in the workplace. Harassment can prove costly to employersthrough lost productivity, lost time through stress-related illnesses, frequent staff turnover and lowered staff morale.Harassment based on race and religious beliefsThese are all forms of harassment when they occur in the areas protected under the Act: derogatory comments, taunts, threats, jokes, teasing orjeering about race, colour, national or ethnic origins, or about adornments and rituals associated with cultural or religious beliefs.Employers are legally responsible for actively discouraging and prohibiting humiliating conduct or language that results in one employee's workingconditions being less favourable than another's.

● Sexual harassment Sexual harassment is unwelcome sexual conduct. It includes any of the harassment examples listed above when they are of a sexual nature. It is considered to be discrimination under the Alberta Human Rights Act.Behaviour that is acceptable to both parties involved, such as flirtation, chit-chat or good-natured jesting, would not be consideredsexual harassment.For more information about harassment as a form of discrimination, see these Commission information sheets: ● Sexual harassment ● Developing and implementing an effective harassment and sexual harassment policy ● Sample harassment policyPlease note: A complaint must be made to the Alberta Human Rights Commission within one year after the alleged incident ofdiscrimination. The one-year period starts the day after the date on which the incident occurred. For help calculating the one-yearperiod, contact the Commission.

Ethics and Etiquette ❖ Leaving Property (Lunch)Employees are entitled to a 30 minute paid lunch break. With the expectation that employees are to be back at themaintenance shop when this lunch period subsides. In previous seasons staff members have been leaving the facility topick up food on their lunch break which is fine as long as the timeline has been followed. On multiple occasions some ofthese staff members have been returning 10-15 minutes after the given 30 minutes for lunch. This causing for possibleconfusion on job detail or holding back of other staff members from being able to head back out to their job. The followingpolicies have been put in place to limit or stop this act from occurring within reason. 1. The job description details that a 30 minute paid lunch break is entitled to all maintenance employees. 2. On the 30 minute lunch break employees are able to leave the course for any reason in this period. 3. Staff members are required to be ready at the maintenance shop to work once this 30 minute break has subside. 4. If a late occurs you will be referred to the disciplinary act and the three strike policy.The supervisor is in control of passing off the situation to the three strike policy based on explanation and previous history.

Ethics and Etiquette ❖ Staff Training SheetsProperly planned and conducted employee training and development benefits the employee, golf coursemembers, and golf course management by improving job performance and leading to increase employeesatisfaction. Staff training sheets are templates outlining the type of equipment or procedure description,completion date, signature of employee, and signature of supervisor. The employee also has to agree that theyhave been adequately trained on the specific equipment or procedure. This form is completed in triplicate; acopy to be placed on the trainees file, one for the trainer, and one for the trainee. Completing a staff trainingsheet, validates the training and can also be used as a coaching mechanism. Once an employee is trained inan area outside of their current realm, these training sheets can be used during promotion selections.The training sheets are important and should be mandatory because it protects the employee and theemployer. Once an employee is trained in a Any misuse of equipment either by mishandling of equipment oran employee operating equipment without the proper training will result in disciplinary action up to andincluding termination and/or financial consequences. For example, an employee knowingly mishandling

Staff Training Sheets

Ethics and Etiquette ❖ Drinking and Drug PolicyScenario : After work some employees play 9 holes of golf. One of the employee (Tim) consumes three beers over the course of acouple hours. On the ninth green (in view of the clubhouse) Tim finishes his third beer a crushes the can on his head and proclaims“Beer make Timmy STRONG!”. A couple of elderly members witness this and report it to the starter. Who in turn informs thesuperintendent. How should Tim’s behavior be handled?POLICY The club has a no alcohol and drug policy during work hours. No drugs or alcohol may be consumed on the property by staffduring working hours. Drug consumption on course property outside of a shift is illegal and may be subject to workplace discipline andprosecution. Alcohol may be purchased and consumed while not on shift, but consumption must be moderate and the employee muststill conduct themselves in a responsible manner. If employees are found to be abusing this component of the policy they will bedisciplined by a supervisor and this privilege will be revoked, and further discipline may be warranted. A second infraction of this policyis a serious offence and is grounds for severe punishment, or immediate dismissal.Fit for work Employees are expected to arrive fit for work. Meaning they are able to perform their tasks safely. An unfit employee’sbehavior may range from being hungover to extremely tired, basically anything that compromises the employee's ability to performtheir tasks efficiently and safely. If a supervisor feels the employee is unfit to perform their work safely they will modify the employee'sduties to accommodate their unfit condition. These circumstances will be documented and investigated by the assistants andsuperintendents. If multiple unfit infractions occur, the employee will be subject to discipline and even dismissal.

Ethics and Etiquette ● Drinking and Drug Policy continued..Implementation of policy by superintendent:The following day the superintendent will meet with Tim to discuss the event and review the alcohol policy.Tim’s privileges are suspended indefinitely and he will sign a letter of apology to the two members. Timis also warned that another infraction may result in a severe punishment, or dismissal. Crew membersare also reminded of the alcohol policy and that any other infraction may result in the suspension of thisprivilege for all staff.

Ethics and Etiquette ❖ Course Travel/ Transport Route A new staff member has forgone the usual route for travel on the 18th hole which is out of sight andsafer for the staff and is now in driving up the in the landing zone for the golfers that are teeing off. Thestaff member is not injured but the golfers complain to the Superintendent about the staff member inregards to holding up play and the safety of the staff member. How should the Superintendent treat thisincident.Course travel is important on the golf course because having designated routes can and will reducedamage, respect the golfers and keep your staff members safe from golf balls.A policy is put in place to ensure that employees use cart paths and designated paths whenever travelingon the course to help prevent situations like the case study. The policy also states that when golfers arepresent, you should never interfere with play and delay play unless it is an emergency. A three strikepolicy will be put in place to insure that the incident will have repercussions.