Original Employee Handbook

Oceanside GolOf &ceYaancshidte ClubGolf & Yacht Club Employee Handbook

Oceanside Golf & Yacht Club Table of Contents❖ WELCOME………………………………………………………………………………...……………….9❖ MISSION STATEMENT…………………………………………………………………...……………...10❖ COMMITMENT TO INDUSTRY…………………………………………………….……………….. 11❖ HIERARCHY STRUCTURE……………………………………………………………..……………….12❖ ROLES OF KEY PLAYERS…………………………………………………………....…………….. 13❖ GOLF OPERATIONS………………………………………………………………….…………………. 14❖ ROLES OF GOLF OPERATIONS………………………………………………………..……………...15❖ TURFCARE TEAM…………………………………………………………………….………………. 16❖ TURFCARE TEAM ROLES………………………………………………………....……………….. 17❖ TURFCARE ROLES………………………………………………………………………...……………..18❖ CLUBHOUSE HIERARCHY…………………………………………………………………...………….19❖ ROLES OF CLUBHOUSE STAFF……………………………………………………...…………….20-21❖ MISSION TO CULTURE (CORE STANDARDS - GREENS)……………………………..…………..22

Oceanside Golf & Yacht Club Table of Contents ❖ BEST MANAGEMENT PRACTICES● GREENS- MOWING………………………………………………………………………...……………….. 23-24- VERTICUTTING………………………………………………………………...……………….. 25-27- TOPDRESSING……………………………………………………………...…………………… 28-30- FERTILIZING………………………………………………………………...…………………….. 31-32- WATERING…………………………………………………………………..………………………33-34- SPRAYING…………………………………………………………………..…………………. 35-36- ROLLING……………………………………………………………………..…………………. 37-38- AERATING……………………………………………………………………..……………….. 39-40- OUR MANAGEMENT PRACTICES ………………………………………..…………………….41 ………………..……….36

Oceanside Golf & Yacht Club Table of Contents❖ MISSION TO CULTURE (CORE STANDARDS - TEES AND FAIRWAYS).................................42 ❖ BEST MANAGEMENT PRACTICES ❖ ● TEES AND FAIRWAYS - DIVOTS……………………………………………………………………………………………..…….43 - MOWING FAIRWAYS……………………………………………………………………………..…….44 - MOWING TEES…………………………………………………………………………………..……...45 - AERATION FAIRWAYS…………………………………………………………………………..……..46 - AERATION TEES………………………………………………………………………………..……….47 - FERTILIZATION FAIRWAYS…………………………………………………………………..……….48 - FERTILIZATION OF TEES …………………………………………………………….………..……...49 - VERTICUTTING OF FAIRWAYS……………………………………………………………...………..50 - VERTICUTTING OF TEES…………………………………………………………………...………….51 - TOPDRESSING TEES………………………………………………………………………...………....52 - OUR BEST MANAGEMENT PRACTICES: FAIRWAYS………………………………..…………....53 - OUR BEST MANAGEMENT PRACTICES: TEES………………………………………………….....54

Oceanside Golf & Yacht Club Table of Contents❖ MISSION TO CULTURE (CORE STANDARDS) - ROUGH, BUNKERS AND NATIVE AREAS………...55 ❖ BEST MANAGEMENT PRACTICES ● ROUGH - MOWING………………………………………………………………………………………………………..56-57 - FERTILIZATION…………………………………………………………………………………………………...58 - DEBRIS CLEANUP……………………………………………………………………………………………….59 ● BUNKERS - MAINTAINING/ RAKING………………………………………………………………………………………………………...60-61 - BUNKER EDGING………………………………………………………………………………………….…62-63 - BUNKER RESHAPING……………………………………………………………………………………….64-65 ● NATIVE AREAS……………………………………………………………………………………………….....66❖ OUR MANAGEMENT PRACTICES: ROUGH, BUNKERS, NATIVE AREAS……………………………..67

Oceanside Golf & Yacht Club Table of Contents❖ MISSION TO CULTURE: (CORE STANDARDS) ❖ BEST MANAGEMENT PRACTICES ● COURSE SERVICES…………………………………………………………………...………………...68 ● CART PATHS………………………………………………………………………………….…………...69 ● BALL WASHERS…………………………………………………………………………………….…….70 ● GARBAGES………………………………………………………………………………………………..71 ● BATHROOMS……………………………………………………………………………………………..72 ● PARKING LOTS…………………………………………………………………………………………..73 ● COURSE SETUP……………………………………………………………………………………..74-75★ OUR MANAGEMENT PRACTICES: COURSE SETUP……………………………………………..76

Oceanside Golf & Yacht Club Table of Contents ❖ MISSION TO CULTURE: (CORE STANDARDS) PRACTICE FACILITY, HORTICULTURE, SIGNAGE………………………………………………………………………………….………...77 ❖ BEST MANAGEMENT PRACTICES ● PRACTICE FACILITY……………………………………………………………..…………………...78-79 ● HORTICULTURE…………………………………………………………………….……………………..80 - MULCH AREAS………………………………………………………………….………………………….81 - FLOWERBEDS…………………………………………………………………….………………………..82 ● SIGNAGE……………………………………………………………………………..……………………...83★ OUR BEST MANAGEMENT PRACTICES………………………………………..……………………..84

Oceanside Golf & Yacht Club Table of Contents❖ STAFFING REQUIREMENTS………………………………………………………………………………..….85-86❖ ETHICS ETIQUETTE……………………………...………………………………………………………...…87-120 - MEMBER INTERACTIONS- BOARD MEMBERS - WORK ETHIC- OVERTIME - STAFF PRIVILEGES- HARASSMENT - WORK SCHEDULE- LEAVING PROPERTY - DISCIPLINE- STAFF TRAINING - TOOL CLEANING &- DRINKING AND DRUG REPLACEMENT- COURSE TRAVEL & TRANSPORT ROUTE - SMOKING POLICY- WEATHER DELAYS / FROST / RAIN - SAFETY POLICIES- REFUELING - POSITIVE CREW BEHAVIOUR- PLAYER DISTRACTION - INCIDENT POLICY- SAFETY BOOTS AND HAT - PERSONAL PROTECTIVE- EQUIPMENT WASHING EQUIPMENT- UNIFORMS - REPORTING PROCEDURE❖ COURSE DOCUMENT…………………………………………………………………………………………….121❖ ACKNOWLEDGEMENT……………………………………………………………………………………….122

WelcomeOn behalf of the Oceanside Golf and Yacht club, I would like to welcome you. We believe that you as theemployee makes this golf and yacht club what it is. As a private 18 hole golf course, established in 1996 and,designed by the famous Pete Dye. In recent years the club has hosted major tournaments such as the PGA ofCanada We hope that you will take pride in being a member of our team. In this employee handbook you will findour mission statement, our hierarchy chart, our core standards, our best management practices, our staffingrequirements, and of course our ethics and etiquette.Please read the employee handbook and keep a copy of it to reference at any point.Thank you and we are excited to work with you and keep the Oceanside Golf and Yacht Club a premier Golf andYachting experience to our members.Renaldo RolleGolf Course SuperintendentOceanside Golf & Yacht Club

Mission Statement● Our goal is provide an exceptional golf experience for both our members, guests, and staff as well as to continually improve the playability, aesthetics, and challenge of our golf course.

Commitment to IndustryOceanside Golf and Yacht Club continues to strive to be industry leaders withinthe golf industry. We donate space to our local turf research center to performexperiments on our golf course. Association meetings are held monthly to providea learning experience for all, and it also provides a chance for us to show off ourfacility to our industry peers.Over the past ten years we’ve expanded into the banqueting business and wenow offer accommodations to host meetings. These meetings provide a learningexperience for all who attend.

Hierarchy Structure Hierarchy Structure

Roles of Key Players Roles of key players● Members - The membership holders are our main priority when decisions are made within our facility. They bring up notions to the board of directors and vote on all key decisions such as course bylaws, major projects, and any changes to the golf course.● Board of Directors - The board of directors are elected individuals by the members. Their key responsibilities are to set objectives, develop strategic plans, and to make decisions.● General Manager - They are responsible for the overall operation of the club. They need to adhere to board of directors leadership and tasks decided on by membership. Must possess specific skills and competencies for success.

Golf Operations Golf Professional

Roles of GRoolflOepseroaftioGnsolf OperationsHead Professional- The head professional is responsible for all golf operations staff. They manage all theemployees in golfshop, backshop, and course marshals. They are also responsible for events andtournaments at the golf course. They answer the the General Manager of the golf course.Golfshop Employee- Provide high level customer service to members and guests. They are required tocheck in all golfers that are on the course. They answer directly to the head professionalBackshop employee- Responsible to handle golf carts, member and guests clubs, and greet each guestsas they arrive. They answer to the Head Professional.Ambassador- They are responsible to keep the golfers on the course happy and ensuring there are noissues on the course. They answer to the head professional directly.

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TurfcTaurrfecaTreeRaomlesRolesSuperintendent- In charge of maintaining golf course’s green environment and playingareas in an ideal playing condition (typically has a degree in turf management oragronomy, usually certified). They are responsible to answer to the General Manager.Assistant Superintendent- Assistant Superintendent will report directly to the GolfCourse Superintendent. Under the Superintendent's supervision, the AssistantSuperintendent directs and participates in the maintenance of the golf course greens,tees, fairways, cart paths, bunkers, and all other areas on the golf course, TheAssistant Superintendent may serve in the Superintendent's capacity during his/herabsenceMechanic- Maintain and ensure proper operation of all turfcare equipment.

Turfcare RolesCrew Foreman - They are responsible to help supervise the turfcare crew. They assist in the dailyoperations of the turfcare department. They assist in the training of staff on equipment. They reportdirectly to the assistant superintendent.Construction Foreman - Responsible for taking on any projects on the course given by thesuperintendent or assistant superintendent.Irrigation Technician - Maintains irrigation system. Performing irrigation fixes and checks to improvewatering efficiencies. They report directly to the assistant superintendentSpray Technician - Is responsible for conducting chemical spraying practices. They report directly to theassistant superintendent.Horticulturist - Is responsible for the trees, shrubs, bushes and flowers on the property.Bunker Foreman - In charge of maintaining the bunkers on the course.

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Roles Of ClubRhoousleesStoafff Clubhouse StaffClubhouse Manager - Responsible for running all daily clubhouse activities. Thisincludes kitchen, dining room, administrations, and housekeeping. They answerdirectly to the General Manager.Food and Beverage Manager - Responsible for overall operation of the food andbeverage operations. This includes both the kitchen and dining room. Theyanswer directly to the clubhouse manager.Chef - Lead the kitchen staff to prepare food for members and guests at the golfcourse. Reports directly to the Food and Beverage ManagerSous Chef - Works closely with the chef to prepare food and manage kitchenstaff. Reports to the Chef

Roles of Clubhouse StaffLine Cook/Dishwasher - Prepares food and all tasks required of them to perform.Reports directly to the Sous Chef.Head Server - Monitor the servers/hostess to ensure that service is up to clubstandards. Reports and works closely with Clubhouse Manager.Server/Hostess - Ensure members and guests have an enjoyable experience byproviding quality service to them during their dining experience.Administration - Provides a variety of administrative support to the Clubhouse,Golf Course Superintendent, Human Resources and department staff.House-Keeping - Responsible for wash rooms, public and staff areas. Ensuresthe highest standards of sanitation, safety, comfort and aesthetics.

Mission To Culture: The Core Standards List ● GreensOur greens will have a “true” ball roll, that plays consistently from green to greenwith similar firmness level. The greens will have as few ball marks, blemishes andsigns of disease as possible while maintaining a consistent color through thecourse. Greens will be mowed daily, combined with excellent set up and culturalpractices to maintain the aforementioned standards.

Greens Best Management Practices ● Mowing(Daily) i. Mowing heights will start the season at .120” or .130” and be gradually lowered to our peak season height of .110”ii. One Triplex mower will head out first thing in the morning cutting in order ahead of play.iii. Clean up schedule will be as follows: 1. Mon: CW 2. Tues: None 3. Wed: CCW 4. Thur: None 5. Fri: CW 6. Sat: CCW 7. Sun: None

Mowing Cont’d. i. Weekly cutting directions will be as follows: 1. Mon:8-2 2. Tues: 6-12 3. Wed: 3-9 4. Thur: 10-4 5. Fri: 8-2 6. Sat: 6-12 7. Sun: 10-4ii. Clipping will be taken to the dumped at property edges or out of play areas, and the dump site when available.iii. Mower will be washed, refuel with gasoline and parked in it’s proper location at the end of every mow.

VerticuttingOnce a Month to manage thatch levels, control grain, and improve playability. i. The triflex mower will be used to perform this practice. The blades are set to a depth of ⅛”. ii. The mower will be in “mow” mode giving the triflex a maximum speed, your foot should be completely down when moving cross the green, keeping the speed as consistent as possible. iii. Completing this practice is much like cutting greens, begin with one pass through the middle of the green from one side to the other going completely off the green cutting into the collar if necessary to cover the entire green. Continue by travelling back and forth until the entire green is covered. iv. Buckets must be used to collect what the mower pulls up, this in turn means they will need to be emptied when full, depending on the depth of cut and size of the green you may have to dump more than once on a single green.

Verticutting Cont’d. Verti-cutting will be done on a monthly basis. The depth of the reels varies from 1/64” to ⅛”, verti-cutting uses tightly spaced blades that slice into and penetrate the turf, this practices is done for several reasons such as;● Remove excessive leaf growth that contributes to puffy, spongy surface conditions.● Improve mowing quality and surface smoothness.● Cut laterally growing stolons and promote an upright growth habit.● Open grooves in the turf canopy for the incorporation of sand topdressing.● Dislodge and remove Poa annua seedheads.

Video On Why We Verticut

TopdressingDone weekly, to help protect turf and provide a smooth putting surface. i. An effective topdressing program requires three key factors. 1. Selecting the correct material 2. Determining the right rate of application 3. Changing the frequency of topdressing to the sites conditions. ii. The first step to topdressing is locating the proper sand/material for the green. This sand should be the same particle size and mix as what the green is made of. iii. Coarse sand above 0.75mm should be avoided, anything coarser than this is difficult to work into the turf and can interfere with putting and dull mower blades.

Topdressing Cont’d.Topdressing procedure 1. The first step to ensuring that your topdresser is ready to go is the settings of the rear gate, belt speed, spinner speed, and spinner blade angle. 2. Once these settings are set appropriately you can approach your first green starting on the bunker side of the green working your way to the opposite side. 3. You will be travelling in first gear full throttle, ensure you have your belt and spinner drive control panel in your hand so that you can stop and start the sand application if something was to go wrong. 4. The spinners should constantly be running and then when you approach the green and are positioned correctly the belt must be engaged. 5. Your first pass will run parallel (do not contaminate the bunkers with the topdressing sand unless the sand is the same particle size) with the green side bunker (dis-engage the belt when you get to the end of the green and then re-engage on your next pass) and the goal for the next pass is to run exactly parallel with the last pass but going in the opposite direction. You are looking for the smallest amount of overlap possible, keep it consistent but don’t miss any of the green. 6. Proceed to repeat this process until the surface of the green is completely covered. 7. When you are done topdressing thoroughly clean the machine so that it’s free of all sand and debris. 8. Fill topdresser up with gas and park it.

Video On Why We Topdress

FertilizationDone bi-weekly with a combination of liquid and granular fertilizers based on theneeds of the greens with annual tests to assess current practices. i. Fertility program should be set up using soil samples ii. Nitrogen rates are applied at 0.5 l/1000 ft2 to allow for “spoon feeding” iii. Applying at low rates avoids fertilizer burn

Video On Why We Fertilize

WateringThe need for watering depends on current weather conditions as well as current moisture in the soil. During thesummer months, hand watering can be done almost every day. A moisture meter will be used by aSuperintendent/Assistant Superintendent to determine whether or not watering is needed. 25% is i. Watering with an irrigation system should be done on a schedule during acceptable conditions. (15 - 20 Degrees, Low Wind) This should be done only by the irrigation technician. ii. During periods of high wind or hot weather (20 - 30 Degrees) hand watering should be done, to put down a more accurate amount of water. Regular workers as well as irrigation technician are able to do this. iii. Hoses should be rolled up and put into back of a cart. Care should be taken if a magnet is on the end of the hose. A Q.C. (Quick - Connect) attachment will be on the other end of the hose. iv. Q.C. hookups will be plotted on a map around the green. Workers will reference these maps. When attaching the Q.C., care should be taken to keep head/face away from being directly above the attachment site. v. Spot watering locations may also be provided on the map or instructed by the “teacher”. These areas should be watered for the specified amount of time. Care should be taken to move the hose out of the way when golfers arrive near the green. vi. When watering on a green has finished, there should be a relatively small amount of water coming out of the hose when the Q.C. is being detached.

Video On Why We Water

SprayingDone as preventative measure and curative measure, based on disease pressure. Fungicide Applications are applied everyyear in the fall. i. Spraying will be handled by a spray technician. Weed and disease problems will be identified by Assistant or Superintendent. Appropriate chemicals (if needed - IPM Fails) will be selected and rates will be followed. ii. Tank will be filled halfway with cool/cold water. Pump will be turned on. Calibrating will take place in the parking lot or other open area, where the spray of the water can be seen. iii. If the tank has run low from calibration, more cool/cold water will be added until it has reached the halfway point. Agitator will also be turned on. PPE will be used in adding and mixing chemicals. iv. Once chemicals are added, remainder of water will be added to the required amount. v. While spraying, the spray technician will monitor the system flow to ensure the required/correct amount is being delivered. Spare nozzles will be left in the unit incase swapping is necessary. vi. Once spraying has finished, unit will be cleaner by pressure washer on the outside, and the tank will have a triple rinse of clean water. vii. After cleaning, unit will be refueled and parked in the designated spot.

Video On Why We Spray Fungicides

RollingRolling- Done twice a week. Morning of men's night and for the weekend i. Create a firm, smooth and fast putting surface. ii. Dew removal is done if mowing greens is not taking place. Prevents disease from occurring and affecting turf health and aesthetics.

Video On Why We Roll Greens

AerationAerating - Done twice per year, in the spring and in the late summer/fall. i. ½ ” Solid tine ii. 4” depth iii. 2” x 2” spacing

Video On Why We Aerate

Our Management Practices

Mission To Culture: The Core Standards ListTees and FairwaysOur tees and fairways will be disease and debris free, firm and smooth. The colourwill be uniformed throughout the course. Divots will be filled three times a weekwith tee divots becoming priority. Our fairways will be mowed 4 times a week andtees will be mowed every other day.

Tees Best Management PracticesDivots ○ Divot mix boxes on par 3s and sand bottles are provided to encourage golfers to fill their own divots. The boxes are monitored and filled weekly by maintenance staff and the bottles are maintained by the backshop. ○ Sand and seed will be stored and mixed at the shop. The sand/seed mix is one scoop (cup) of seed for three shovels of sand. The mix can be stored in buckets, or the back of a gator, depending on the size of the job. ○ Individual divots are filled by scooping the mixed sand into the divot holes and lightly tamping the sand down with your foot, making sure the sand in level with the surface. ○ Divots on the Par 3’s should be filled first. If time permits start on the other holes. When finished or when your shift is over make sure that you mark which holes were attended to on the chart located at the divot sand/seed storage. ○ Divots on the driving range can be efficiently filled by scooping sand into the large divot areas with shovels and spread evenly with the backside of a landscaping rake.

MowingFairways ○ Also when approaching the 150 yard markers, you as the operator are required to exit the mower and take the marker out of the ground, finish the pass, then return the marker to its designated spot on the fairway. ○ 2 mowers will be used four times a week to complete the mowing practices.Watch This Training Video To Learn How To Mow Fairways

MowingTees ○ The height of cut will be set to ⅜ “ to set a high standard of play and an even playing surface. ○ Tees will be cut every other dayWatch This Training Video To Learn How To Mow Tees

AerationFairways ● Aeration on fairways is performed by an aerway tractor. The tractor pulls the aerway aerator that has 6 inch sports tines. The fairway should be aerated side to side so the tractor turns are done in the rough. The aerator is hydraulically lifted over sprinklers and any other ground obstacle by a lever. For this job task to be performed efficiently the tractor operator should also be accompanied with a flager. The flager will indicate with flags where the sprinkler heads and other ground obstacles are so the tractor does not hit them. The flags can be removed once the hole has been aerated. ● Watch This Training Video To Learn Why We Aerate Fairways

AerationTees ● See Greens Aeration. ● Size and spacing will be determined by the superintendent

FertilizationFairways ○ Fairways will be fertilized once a month with foliar fertilizers and twice a season with granular fertilizers ○ Superintendent will provide rates / type of fertilizer to use. ○ Follow fill procedures for foliar fertilizers . ○ Make sure to apply fertilizers evenly throughout the fairways (using foam to identify passes if unable to see) ○ Granular fertilizers will be put into a spreader and spread evenly. Superintendent will let you know what fertilizer to apply and where. ○ Must keep records on how much fertilizer you apply.

FertilizationTees ○ Tees will be fertilized once a month with foliar fertilizers and twice a season with granular fertilizers. ○ Superintendent will provide rates / type of fertilizer to use. ○ Follow fill procedures for foliar fertilizers . ○ Make sure to apply fertilizers evenly throughout the tees (using foam to identify passes if unable to see). ○ Ensure you can turn safely and avoid slopes as much as possible. ○ Granular fertilizers will be put into a spreader and spread evenly. Superintendent will let you know what fertilizer to apply and where. ○ Must keep records on how much fertilizer you apply.

Verticutting● Fairways ○ Vertical mowing will be completed once in the spring using the toro green mower equipped with vertical reels. ○ Reels will be stored in the maintenance shop and will be switched in a day before the vertical mowing is completed. ○ Vertical mower will be followed by a gator and toro blower making sure any access grass isn’t left behind.