Niagara Health: Leadership Onboarding Program (Concept document)

New Leader Onboarding Program- Concept Document Prepared by: Organizational Development August 17, 2016

2Onboarding: the practice of organizational socialization.Leadership Onboarding:: the practice of helping new employees acquire the necessaryknowledge, skills, and behaviors to become effective organizational leaders.Concept OverviewNHS will welcome new leaders into the organization and their new roles by engaging newleaders in a self-directed, holistic learning program that is designed to foster independenceand accelerate performance. Through various learning strategies new leaders will beexposed to both operational and developmental streams over a 12 month period. Theonboarding program is anchored to our strategic plan and begins connecting the leader tothe organization vision and strategic plan. Niagara Health is undergoing cultural shifts inhow we think, how we work, and most importantly how we act. The program assists theleader with socializing within the organization and examining how we do things at NiagaraHealth.Program Objectives:1. Develop knowledge and skills related to managing People and Culture, OrganizationalProcesses, and Resources.People Culture Organizational Processes ResourcesMeetings with OD, Team and Crucial Conversations and Scheduling/Kronos How Hospitals WorkManager, President AccountabilityFundamentals of Labour Culture and Strategy Infection Control Core TechnologyRelationsVolunteer Services Civility in the Workplace Payroll Meeting with Financial AnalystAttendance Management General Orientation Our Safety Recruitment and Hiring ProcurementPerformance Employee Engagement PracticesDevelopment Process Management ReportsIntroduction to Human Dynamics of Change Compliance E-Learning Risk Management ModulesPerformance ManagementTargeted Selection Emergency Preparedness Meeting with Quality Patient Flow

3Anticipated Launch Date: October 2016.Principles: Self-directed, multi-platform delivery format, and flexibleDuration: As long as 12 monthsTarget Audience: New Leaders and Physician Chiefs (New to Organization, ExistingEmployee New to Leadership Function, or new to portfolio, all new leaders hired fromSeptember 2016 forward).Entry into the program: Organizational Development will connect with new leader andcoordinate enrollment into the program.

NHS New LeadeExtraordinary New Leader New Leader meets with Apprbegins new role OD and Mentor to discuss ident onboarding The New Leader begins the onboarding journey by ex segments according to time frame: 7 30 First 7 Days First Month

4er Onboarding Program Am I a new manager joining New leader receives Niagara Health? passport:ropriate stream is Stream: New Managertified: Am I an existing Niagara Health employee moving into a manager role? Stream: New Manager Existing Manager: New to the portfolio? Stream: New Portfolioxamining integration activities organized in 60 365Sixty Days Within 1st year

New Manager Stream Segments 30 7 General Orientation Meeting with OD Infection Control Meeting with Manager Meeting with Financial Analyst Meeting with Payroll Risk Management: Meeting to discuss IRS Scheduling/Kronos Our Safety Meeting with Labour Part 2: Technology Relations Part 1: Core Technology Recruitment and Hiring Practices NHS Culture & Strategy Compliance E- learning Modules Connect with Your Team Meeting with President

60 5 Procurement Process 365 Patient Flow Crucial ConversationsAttendance Management Crucial Accountability Performance Change Management: Development Process ADKAR & Human DynamicsCivility: Behaviour in the Introduction to Workplace Performance Management: Ontario Healthcare Fundamentals of a LabourSystem & How Hospitals Environment Work Employee Engagement Meeting with Quality Interviewing/Targeted Volunteer Services Selection Learning Module Attendance ManagementEmergency Management Part 2

New Portfolio: Assuming leader has completed Leadership Onboardin program prior to moving to new portfolio

6ngo. 30Meeting with Manager Review “new” TechnologyMeet with Labour Relations Connect with your TeamMeet with Financial Analyst Review departmental SchedulingMeeting with Labour Relations Review departmental Payroll

1on 1Catalogue of Learning Activities7Area of Focus Activity Method Meeting with Manager Contact y Meeting with OD OD repre Meeting with Payroll OD repre Meeting to discuss OD repre Scheduling/Kronos 32242 Meeting with Labour Relations OD repre Part 1: Core Technology OD repre x42850 NH Strategy & Culture OD repre Connect with your Team OD repre

Facilitated E- Document 7Learning Learning Review Hands On Demo Contact/Registration Information Durationyour manager to schedule meeting 60 min.esentative will schedule meeting 30 min.esentative will schedule meeting 60 min.esentative will schedule meeting with Karen McKenzie @ x 60 min.esentative will schedule meeting 60 min.esentative will schedule meeting with ICT Service Desk @ 90 min.esentative will schedule meeting 60 min.esentative will schedule meeting 60 min.

30Area of Focus Activity Method General Orientation Recruit Infection Control Contac Meet with Financial Analyst Contac Risk Management: IRS Contac Our Safety 44420 Part 2: Technology Contac x 3234 Contac Recruitment and Hiring Practices Contac Compliance E-learning Modules Meeting with President, Niagara Health Contac x3226 Contac

8 Contact/Registration Information Durationtment will schedule 3 hoursct Trevor Johnson, Infection Control Practitioner @ x 44465 30 min.ct Kevin Cline, Senior Financial Consultant, @ x 44451 30 min.ct David Nykolaychuk, Quality and Patient Safety Support @ x 60 min.0 4 hours 60 min.ct Safety Consultants, Alison Wyatt x 33205 or Robert McAlpine45ct Justin Carpenter, HRIS Analyst @ x44816 to schedule meetingct Tracey Giovannone, Manager Recruitment and VR, @ x32264 60 min. 2 hoursct Julie Campbell, Organizational Development Advisor, @ 30 min.68ct Lindsay Millar, Executive Coordinator @ x 43110

60Area of Focus Activity Method Procurement Process Contact schedul Patient Flow Click he Attendance Management Part 1 Patient Contact Performance Development Process Contact Civility: Behaviour in the Workplace Click he Relation Ontario Health Care & How Hospitals Click he Work Volunteer Services Contact Meeting with Quality Contact Emergency Management OD repr

9 Contact/Registration Information Duration Ted Nangle, Senior Procurement Coordinator @ x 54922 to 60 min.le meeting 2 hoursere to register. Facilitated by Carmela Costiniuk, Manager 60 min. Flow, SCS 30 min. Christine Callaghan, Labour Relations Coordinator @ x44229 2 hours 30 min. Michelle Ross, HR Analyst @ x 50204 60 min. 60 min.ere to register. Facilitated by Sandy Traynor, Workplace 90 min.ns Advisor @ x 44231ere to access learning program Volunteer Coordinator @ ext xxx TBD Zeau Ismail, Manager Quality and Patient Safety @ x44655resentative will schedule meeting

365Area of Focus Activity Method Click here Crucial Conversations Facilitated Click here Crucial Accountability (prerequisite: Crucial Facilitated Click here Conversations) Facilitated Click here Change Management: ADKAR & Human Facilitated Dynamics Click here Facilitated Introduction to Performance Management: Click here Facilitated Fundamentals of a Labour Environment Employee Engagement Interviewing/Targeted Selection Click here Facilitated Attendance Management Part 2 Click here Facilitated

10 Contact/Registration Information Duration to register: 3.5 hoursd by Organizational Development 3.5 hours to register (After Crucial Conversations has been completed) 5 hoursd by Organizational Development 3 hours to register: 2 hoursd by Organizational Development 2 hours to register: 2 hoursd by Organizational Development and Labour Relations 90 min. to register:d by Organizational Development and Labour Relations to register:d by Organizational Development to register:d by Recruitment to register:d by OHS

Schedule: Learning Modules Onboa January February MarchFundamentals of a Labour Patient Flow - 2 hrs Performance DevelopmentEnvironment - 2 hrs – 30 minsDate: Friday, January 13th Date: Friday, February 13th Date: Friday, March 3rdTime: 2:00pm – 4:00pm Time: 2:00pm-4:00pm Time: 1:30pm-2:00pmLocation: WHS Boardroom Location: GNG Boardroom Location: WHS BoardroomFacilitator: Sarah Barnett & Facilitator: Carmela Facilitator: Emile Penner-Emile Penner-Cloutier Costiniuk, or designate CloutierCrucial Conversations 7.5 Intro to Performance Employee Engagement Management – 3 hrs 2hrsDate: Friday, January 27thTime: 8:30am-4:30pm Date: Friday, February 24th Date: Wednesday, MarchLocation: WHS Auditorium Time: 1:00pm-4:00pm 22ndFacilitator: Julie Campbell Location: SCS Classrooms Time: 2:00pm – 4:00pm Facilitator: Emile Penner- Location: GNG Boardroom July Cloutier, Sarah Barnett Facilitator: EPCEmployee Engagement August September2 hrs Patient Flow – 2 hrs Performance DevelopmentDate: Wednesday, July 19th – 30minsTime: 2:00pm-4:00pm Date: Wednesday, AugustLocation: SCS Classrooms 23rd Date: Wednesday,Facilitator: EPC Time: 2:00pm-4:00pm September 13th Location: GNG Boardroom Time: 1:30-2:00pmCrucial Conversations - 7.5 Facilitator: Carmela, David, Location: WHS Boardroom Jenn Facilitator: EPCDate: Friday, July 14thTime: 8:30am-4:30pm Crucial Accountability- 4Location: WHS AuditoriumFacilitator: Julie Campbell Date: Wednesday, August 9th Time: 12:30pm to 4:30pm Location: SCS Classrooms Facilitator: Julie Campbell

11arding Program 2016-2017 May June April Civility: Behaviour in the Fundamentals of a Labour Workplace – 2 hrs Environment – 2 Change Management – 5 hrsDate: Friday, April 7th Date: Monday, May 8th Date: Monday, June 19thTime: 12:00pm-5:00pm Time: 2:00pm-4:00pm Time: 2:00pm-4:00pmLocation: SCS Classrooms Location: GNG Boardroom Location: WHS BoardroomFacilitator: EPC, Nancy D. Facilitator: Sandy Traynor Facilitator: Sarah BarnettInterviewing Targeted Attendance Management Part 2 Intro to PerformanceSelection 2 hrs – 1.5 hrs Management – 3 hrsDate: Wednesday, April 12th Date: Friday, May 26th Date: Wednesday, June 7thTime: 2:00pm-4:00pm Time: 2:00pm – 3:30pm Time: 1:00pm-4:00pmLocation: WHS Auditorium Location: SCS Classrooms Location: GNGFacilitator: Tracey Dawn, Facilitator: Jody, EPC Facilitator: EPC, Sarah BEPC October November DecemberChange Management – 5 Civility: Behaviour in the Interviewing Targetedhrs Workplace – 2 hrs Selection – 2 hrsDate: Wednesday, October Date: Friday, November 10th Date: Friday, December 1st4th Time: 2:00pm-4:00pm Time: 2:00pm-4:00pmTime: 12:00pm-5:00pm Location: WHS Boardroom Location: SCS ClassroomsLocation: GNG Boardroom Facilitator: Sandy Traynor Facilitator: Tracey Dawn,Facilitator: EPC, Nancy EPCDillon Crucial Accountability -4 Attendance Management Part 2- 1.5 Date: Monday, November 27th Time: 12:30-4:30pm Date: Wednesday, Location: WHS Auditorium December 6th Facilitator: Julie Campbell Time: 2:00pm-3:30pm Location: WHS Boardroom Facilitator: Jody, EPC