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Bab1PendahuluanSMM9001
Setelah mengikuti bab ini diharapkan peserta mampu menjelaskan istilah dan definisi terkait sistem manajem mutu, konsep dasar dan prinsip manajemen mutu, perkembangan terbaru penerapan ISO 9001 di Dunia. Topik:
1. Konsep Sistem Manajemen Mutu
2. Perkembangan Penerapan ISO 9001 di Dunia

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Bab1PendahuluanSMM9001

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