Oxford English for Careers : Tourism 2 : Student's Book (PDFDrive)

Contents CAREER SKILLS AND KNOWLEDCiE LANCiUA It's my job IWhere Customer care Find out Listening Reading in the world? Welcome -the firs 1 Arrivals . p.4 encounter Cape Town arrival Singapore Cultural differences Points of arrival to Greeting and information introducing in greetings the place where Car hire dialogue you are studying 2 A place to stay . p.12 Registration Client perceptions procedures of hotels Grzegorz Rosinski Welcoming guests Survey about hotels The staff structure Hotel services of hotels 3 Tourist information services . p.20 Copenhagen TIC Assessing customer Information Tourist information Tourist Information How do I get to . .. ? Centres types services in your Liverpool city / region 4 Holiday rep . p.28 Tipping A rep for all Resort seasons representative Ameli Destivelle Have you got the right attitude? Welcometo Tips on tipping paradise! 5 Eating out . p.36 Regiona I food / Our national dish Food tourism eN Tower, Toronto What do you say? food festiva Is Describing dishes The traveller's guide to Turkish How to deal w ith food complaints 6 Rural tourism . p.44 Eduardo Barroso Encouraging Acountrythat Loca I people and Ask someone who customers to be ha s been there sensitive to the offers rural tourism rural tourism env ironm e n t Welcome! Checki ng in at a campsite Forecasti ng the weather

ACiE SKILLS LANCiUACiE KNOWLEDCiE Speaking Writing Language spot Vocabulary Pronunciation st Welcoming visitors Arrival information Greeting and Car hire Makes of car Car hire at an introducing Arriving and movingon airport s Registering new Hotel information Where things are New arrivals Highlighting key arrivals words Tell mewhere n Giving information Recommendations Giving directions Information types Linking words and prepositions of together movement Recommending and promoting A day in the life of ... Local 'tips' Advice and Holiday health Pronouncing A welcoming talk obligation plurals Taking an order Th e food of my De scribing food Food: ingredients Ii: /, /;,:/; /0/ region and preparation I'm very sorry Relative clauses- who, which,and that Receivi ng ca m pers Welcome- Making prediction s Resources for rural High Iighti ng Giving information Bienvenue- tourism words to confirm about the weather Willkommen Weather words or correct

Writing bank . p.S2 3 Public notices 5 Reporting incide 4 Email job application Writing bank key 1 Report writing 2 Information leaflet Trends in visitor attractions 7 Attractions and events . p.60 Two top Paris attractions Alcatraz Different cultures, Four attractions in Describing a different responses your country festival 8 On tour . p.68 Personal Job opportunities / From tour guide to Three tours appearance training / tour manager LucyTovchikh qualifications for tour gUides Practicalities on tour Problems on tour 9 Hotel entertainment . p.76 MGM Grand Las Customers of all Activities for Making a water ball What's on today different age Getti ng the job Working with kids Vegas ages groups 10 Specialized tourism . p.84 Photoventures Cross-cultural Specialized tourism Special request What is niche tourism? misunderstandings in your region Disabilityaccess 11 Business travel . p.92 Metropol ita n Cultural awareness Business travel in The needs of the Culture gUide Hotel Nikko New your country business traveller Business travel an Delhi the tourism indu stry 12 Checking out . p.lOO Receptionist duties Life in the front Check-out office procedures Abdol Sadeghi Quality standards Common problems Unsolicited Can I have my bill? feedback Pairwork . p.108 Grammar reference . p.1l8

ents p.S9 Bringing Th ree fest iva Is The Passive Types ofvisitor leII, I:m/, 1I'd1 attractions attractions to life Architectural features People and faci Iities at attractions Checking the Preparing notes for Explaining Standards of Highlighting schedule performance words to show commentaries arrangements feeling Coach tour role-play Language of calming and Whatwouldyou dealing with a crisis say? Preparing a daily Email application Indefinite pronouns Something for Consonant groups s programme Helping kids to everyone with /s/ Getting kids to make things make things The perfect worker Four specialized Report on Respondingto Describing Stress in tours disability compound nouns specialized tourism special requests Preparing and running a Identifying and specialized tour checking special needs Comparing A conference Describing Business travel The consonants dimensions, terms Ip/, IV, and Iki nd conference centres enquiry capacity, and facilities Conference equipment and facilities Solving problems Reporting to the Respondingto Front office duties Understanding manager problems rapid speech Checking guests out Listening scripts . p.128 Glossary . p.137

4 Unit 1 Takeoff Look at the photos. 1 Where are they? EX AMPLE ata hotel Z What type of tourist or visitor is being welc?med in each case? Reading Welcome - the first encounter 1 Match the words with their dictionary definitions. 1 encounter 3 hospitality 2 experience 4 welcome a friendly and generous behaviour towards guests b a meeting, especially one that is sudden and unexpected c a greeting that is given to somebody when they arrive,especially a friendly one d something that has happened to you,often unusual or exciting Z Read the text.Which subtitle do you think is the best? An introduction to worki ng in tourism • Tourism:the encounters industry • Tourism: the experience industry • Tourism: the hospitality industry • Tourism: the welcome industry 3 Which of the six points (a-f) would include this advice? Tourism is about encounters - encounters with people, with places, and with experiences. And the 1 Offer to carry a bag,to get a drink, to open the door, most important encounter is the first one : arrival and anything to show you're there to help. greetings . Get that one right and the rest is much easier. 2 Do your research - know who you're meeting,know where you're going. Arrival encounters can take place anywhere : at the airport, at the hotel, at the campsite, in the 3 Have confidence in your abilities and personality. restaurant, on the tour bus, or at the attraction. Wherever it takes place, the rules are the same: 4 There are many ways of greeting in different countries, but the smile is universal. 5 Dress appropriately - be smart,clean,and tidy. 6 Find out about the person you're with,and ask them about themselves. 4 Can you think of more advice to add to the list above? a Be prepared d Be interested b Look the part e Be helpful c Smile f Be yourself.