National Operations Policy Manual

Camp Australia National Operations Policy Manual CAMP AUSTRALIA NATIONAL OPERATIONS POLICY MANUAL – NOVEMBER 2017Camp Australia National Operations Policy Manual 2017 Page 1©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: March 2017 Version: 1.0

Camp Australia National Operations Policy ManualCamp Australia National Operations Policy Manual 2017 Page 2©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualContentsREVISIONS HISTORY 7QUALITY AREA 1: EDUCATION PROGRAM AND PRACTICE 10PHILOSOPHY ...................................................................................................................... 10Camp Australia Philosophy............................................................................................ 10CHILD SAFE POLICY .......................................................................................................... 11RISK MANAGEMENT STRATEGY and CHILD SAFE STANDARDS Frameworks .......... 131. PROGRAMMING ........................................................................................................... 14Program Planning .......................................................................................................... 14Reflection Evaluations ................................................................................................... 16Recording Critical Reflection of the Service Operations ................................................ 17Diversity and Inclusion................................................................................................... 18Bias and Prejudice......................................................................................................... 19Animals In The Environment.......................................................................................... 20Classification Ratings .................................................................................................... 21Programming With Music............................................................................................... 22Personal Electronic Devices .......................................................................................... 23QUALITY AREA 2: CHILDREN’S HEALTH AND SAFETY 24Day to day management of children’s incidents and illnesses ...................................... 24Serious or Fatal Incident................................................................................................ 26First Aid Kit Management .............................................................................................. 28Infectious Disease ......................................................................................................... 29HIV/Aids Management................................................................................................... 31Blood and Body Fluid Precautions................................................................................. 322. HEALTH AND SAFETY ................................................................................................ 33Hygiene and Infection Control ....................................................................................... 33Personal Hygiene .......................................................................................................... 34Dental Care.................................................................................................................... 35Nutrition and Health Care .............................................................................................. 36Food Preparation ........................................................................................................... 38Food Served .................................................................................................................. 39Sun Smart...................................................................................................................... 40Rest Times, Comfort and Clothing................................................................................. 42Tobacco, Drug and Alcohol Free Environment .............................................................. 433. THE COLLECTION, ACCEPTANCE AND REFUSAL OF AUTHORISATIONS .......... 44Supervision .................................................................................................................... 44Camp Australia National Operations Policy Manual 2017 Page 3©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualBathroom Supervision ................................................................................................... 46Children Leaving the Area of Supervision ..................................................................... 47Late/Non-Arrival of Children .......................................................................................... 49Late/Non-Collection of Children ..................................................................................... 50Authorisation to Collect Children ................................................................................... 52On-The-Day Attendances .............................................................................................. 53Parental Responsibility Arrangements........................................................................... 55Acceptance and Refusal of Authorisation ...................................................................... 57Extra Curricula Activities................................................................................................ 58Excursions ..................................................................................................................... 60Transition between School and Service ........................................................................ 62Transport of Children ..................................................................................................... 634. EMERGENCY AND EVACUATION PROCESSES ....................................................... 64Emergency and Evacuation Process ............................................................................. 64Aggressive Behaviours and Intruders at the Service ..................................................... 66Improper Relations ........................................................................................................ 67External Dangers ........................................................................................................... 69Fire on Site .................................................................................................................... 70Natural Disasters (Including Flood, Cyclones and Bushfires)........................................ 72Telephone Amenities ..................................................................................................... 735. MEDICAL CONDITIONS AND PRACTISES................................................................. 74Administration of Medication.......................................................................................... 75Asthma Management..................................................................................................... 76Anaphylaxis and Epi-Pen Administration....................................................................... 78Diabetes Management................................................................................................... 79QUALITY AREA 3: PHYSICAL ENVIRONMENT 81Service Area Requirement............................................................................................. 81Cleaning and Maintenance of the Service Area ............................................................ 82Bathroom Facilities and Supervision ............................................................................. 83Dangerous Products and Equipment ............................................................................. 84Storage and Maintenance of Resources ....................................................................... 85Onsite Pools .................................................................................................................. 86Water Activities .............................................................................................................. 87Environment Statement and Sustainability .................................................................... 88QUALITY AREA 4: STAFFING ARRANGEMENTS 89Staff Ratios and Qualifications....................................................................................... 89Camp Australia National Operations Policy Manual 2017 Page 4©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualResponsible Person and Supervisors Certificate .......................................................... 90Nominated Supervisor ................................................................................................... 91Role of Educational Leader ........................................................................................... 92Students and Volunteers ............................................................................................... 93Duty of Care................................................................................................................... 94Visitors and Spectators on Site...................................................................................... 95Career Training and Development................................................................................. 97Working with Children.................................................................................................... 99Child Abuse ................................................................................................................. 100Child Protection Mandatory Requirements .................................................................. 107Grooming Behaviour.................................................................................................... 112Reportable Conduct..................................................................................................... 116Investigation of Serious Protection Issues ................................................................... 118Code of Conduct: Ethical Behaviour ............................................................................ 120Code of Conduct: Professional Appearance................................................................ 121Inability to Work ........................................................................................................... 122Educator Grievance and Complaint Process ............................................................... 123Recruitment and Professional Development ............................................................... 124Death of an Employee ................................................................................................. 125QUALITY AREA 5: RELATIONSHIPS WITH CHILDREN 126Interactions .................................................................................................................. 126Limited Physical Contact ............................................................................................. 128Guiding and Supporting Children’s Communication .................................................... 130Suspension or Exclusion from the Service .................................................................. 131Children’s Comments and Feedback........................................................................... 133Children’s Grievance and Complaints ......................................................................... 134QUALITY AREA 6: COLLABORATIVE PARTNERSHIPS WITH FAMILIES ANDCOMMUNITIES 135Family Participation and Communication .................................................................... 135School and Local Community Involvement.................................................................. 136Fundraising and Seeking Donations ............................................................................ 138Family Grievance and Complaints Procedures ........................................................... 139QUALITY AREA 7: LEADERSHIP AND SERVICE MANAGEMENT 1411. GOVERNANCE AND MANAGEMENT OF SERVICE................................................. 141Child Enrolments ......................................................................................................... 141Child Attendance Records ........................................................................................... 142Definition of Booking.................................................................................................... 143Camp Australia National Operations Policy Manual 2017 Page 5©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualCancellations of Booking ............................................................................................. 144Hours of Service Operation ......................................................................................... 145Orientation Process ..................................................................................................... 146Priority of Access/Waiting List ..................................................................................... 147Equal Opportunity ........................................................................................................ 148Fees............................................................................................................................. 149Fee Collection.............................................................................................................. 150Supporting Children with Additional Needs ................................................................. 151Late Fee Payment Procedure...................................................................................... 153Late Pick Up Administration Fee ................................................................................. 154Child Absences............................................................................................................ 155Child Care Benefit........................................................................................................ 156Family Confidentiality................................................................................................... 157Administration and Maintenance of Records ............................................................... 159Archiving of Records.................................................................................................... 160Partnership Responsibilities and Communication ....................................................... 161Quality Management.................................................................................................... 162Policy Management ..................................................................................................... 163APPENDIX A 164Child Safe Standards – Victoria................................................................................... 165Standards Of Care – Queensland ............................................................................... 166Child Safe Environments – South Australia................................................................. 167Child Safe Organisation – New South Wales .............................................................. 170Camp Australia – Child Safe Standards Framework ................................................... 171Camp Australia - Blue Card Risk Management Strategy Framework.......................... 178APPENDIX B 188Code of Conduct 189Camp Australia National Operations Policy Manual 2017 Page 6©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualREVISIONS HISTORYPolicy Title Page Date of Description of Amendment Amendment Number Addition of last bullet point – notifying the 28/03/2017 state regulatory authority within 24 hours.Full Policy Manual Review 11/04/2017 Policy updatedEducator Grievance and 118 01/05/2017 Addition of last sentence – “Our promise to you” to be displayed on the Penny Board.Complaint Process 17/05/2017 Updated link to revised Medical Authorisation FormSuspension or Exclusion 125 23/05/2017 Updated copy of Code of Conduct includedfrom the Service 26/05/2017 Updates strategies 31/05/2017Program and Planning 9 26/06/2017 Updated strategiesPhilosophy 26/06/2017 Updated policy and strategies Updated policy and strategiesAdministration of 73 26/06/2017 26/06/2017 Updated policy and strategiesMedication Updated strategies 26/06/2017Limited Physical Contact 123 26/06/2017 Updated strategies Updated strategiesCode of Conduct 182 26/06/2017 26/06/2017 Updated evidence and explanation on howPersonal Electronic 22 and where this occurs 26/06/2017DevicesTransport of Children 61Medical Conditions 72Administration of 73MedicationAsthma Management 74Visitors and Spectators on 93SiteWorking With Children 96Administration and 154Maintenance of RecordsHow does the 175organisation supporteducators and childrenwith online mediums,visitor and photography?Child Protection 105 27/06/2017 Updated policy and strategies 27/06/2017 SA – Dept name change from DepartmentMandatory Requirements of Families and Communities to 29/06/2017 Department of Child ProtectionChild Protection 114 29/06/2017 06/07/2017 Updated policy and strategiesAuthorities 28/08/2017 01/09/2017 Updated policy and strategiesInfectious Disease 28 18/09/2017 Updated policy and strategiesHygiene and Infection 32 18/09/2017Control 15 31/10/2017 Child Profile Link updatedReflection evaluations 31/10/2107 Policy and Links updatedProgramming 13 20/11/2017 Update to Legislative RequirementsSupporting Children with 149Additional Needs Update to the PolicyChild Safe Policy 12 Specific details for QLD and Bluecards includedSerious of Fatal Injury 26 Reference to QLD Bluecards updatedWorking With Children 98 Updated to include two new components – Domestic Violence and BullyingMandatory Requirements 192- 7.1Child Abuse 99Camp Australia National Operations Policy Manual 2017 Page 7©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualCamp Australia National Operations Policy Manual 2017 Page 8©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualCamp Australia National Operations Policy Manual 2017 Page 9©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualQUALITY AREA 1: EDUCATION PROGRAM AND PRACTICEPHILOSOPHYCamp Australia PhilosophyKids are our priority and this philosophy is at the core of everything we do at Camp Australia. Key toour approach is our commitment to making kids smile, which is why we: • Provide safe, fun, engaging and quality services. • Support educators so they can give extra attention to the kids in their care. • Understand every school is unique and match qualified educators to each school. • Personalise each eservice to suit the school community. • Align OSHC programs with school values. • Actively involve children in program planning, direction and the selection of activities to make sure they have fun. • Become part of the community at each of our partnership schools. • Help kids in need. • Treat every child as a V.I.P.Camp Australia’s full “Our promise to you” document is to be displayed on the Penny Board at eachservice.Camp Australia National Operations Policy Manual 2017 Page 10©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualCHILD SAFE POLICYCamp Australia is committed to prioritising child safety and as such it is embedded in our four values:safe, fun, engaging and quality care. Camp Australia has zero tolerance to any forms of child abuse.As an organisation we are committed to cultural safety for Aboriginal children, children from culturallyand linguistically diverse backgrounds and provide a safe environment for children with a disability.Our dedicated team members have detailed explanation in the role each individual plays at CampAustralia to keep children safe. The training offered through the Learning Management System includesa number of workshops that all educators are encouraged to do. This includes: Guiding and SupportingChildren, Safety Course and Child Protection Training.Camp Australia prides itself on employing robust human resource and recruitment practices for alleducators. Additionally, educators receive up to date training on mandated qualifications such as FirstAid, Coordinator inductions and Holiday Club Training.Camp Australia is committed to preventing child abuse and aims to identify risks early, and employstrategies to reduce and eradicate risk. Camp Australia adheres to our legal and moral obligations tocontact authorities if we are concerned about a child’s safety.Camp Australia works hard to support the safety of each child which is supported by relevant legislationto keep kids safe: Appendix A • Child Safe Standards – VIC - Department of Health and Human Services • Standards of Care – QLD - Department of Communities Child Safety and Disability Services • Child Safe Environment – SA – Families SA (DECD) • Child Safe Organisation – NSW – Office of the Children’s Guardian & NSW GovernmentSTRATEGIES TO SUPPORT POLICY1. Our Kids: • Empower children by involving them in decisions, especially when it involves them • Educators will listen to the children’s views and respect what they have to say • We recognise and promote diversity and inclusivity and welcome all people from all walks of life and cultural backgrounds.2. Our Educators • This policy in conjunction with all other Camp Australia policies guides educators on how to behave, respond and support children whilst working at Camp Australia • All Educators must read and sign an agreement as part of their employment with Camp Australia to abide by our Code of Conduct which specifies the standards of conduct required when working with children • The safety and well-being of children is our primary concern; however we also value and provide for the safety and wellbeing of all team members. • In cases of complaints lodged in relation to a team member, all actions and decisions made after the investigation will be transparent • All educators will uphold children’s privacy at all time unless there is a risk to a child’s safety or information has been requested by relevant authorised authorities3. Training and Supervision • Everyone at Camp Australia understands that children’s safety is priority and is everyone’s responsibilityCamp Australia National Operations Policy Manual 2017 Page 11©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual • We have worked hard to provide a culture that ensures that all educators and team members feel comfortable and confident in discussing any allegations of child abuse or child safety concerns • Educators who work with Camp Australia are trained to be able to identify, assess and minimise risk of child abuse and are trained to identify indicators of child abuse and neglect and respond appropriately • New educators and team members will be supervised during site visits and supported by their Regional Managers, co-workers to ensure they uphold the high quality practices Camp Australia has in relation to child safety and child protection.4. Recruitment • Camp Australia works to ensure we employ the right people to work with our children • Our advertisements and selection criteria positions child protection as an important aspect of working with children and establishes our commitment to child safety • Camp Australia actively encourages applications from Aboriginal people, people from cultural and linguistically diverse backgrounds and people with a disability • All applicants must have successfully passed a police and/or criminal history check before being considered for employment to prevent the employment of unsuitable or unsafe people. All reference checks carried out and WWCC (or state equivalent police check requirements) ensures we are recruiting the right people to work with the children5. Legislative Requirements • Camp Australia takes our legal responsibility very seriously, including failure to disclose and protect o Failure to disclose: ▪ All educators are mandated reporters and as such must comply with their legal responsibility to report any allegation or incident of child abuse ▪ All staff have a responsibility to report any allegations or incident of abuse if there is a reasonable belief that incident has taken place o Failure to protect: ▪ Camp Australia has risk management strategies in place to identify, assess and take steps to minimise risk which must be adhered to by all staff. ▪ All allegations are treated as serious and Camp Australia has practices in place to investigate all allegations thoroughly and quickly.Camp Australia National Operations Policy Manual 2017 Page 12©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualRISK MANAGEMENT STRATEGY and CHILD SAFE STANDARDSFrameworksPOLICY:Camp Australia’s risk management strategy is to support Camp Australia’s four values in keepingchildren safe. The risk management strategy policy is designed to ensure all employees of CampAustralia are aware of their responsibilities and commitment to child safety. A breach of this policy iswhen any action or inaction by any member of the organisation including children and young peoplethat fails to comply with any part of the strategy that is clearly documented in the Camp Australiaframework for child safety standards frameworks and risk management strategy framework.STRATEGIES TO SUPPORT POLICY: • All Camp Australia team members must be aware and familiar with: o Child Safe Standards Framework o Blue Card Risk Management Strategy Framework QLD • The risk management strategy and child safe standard framework applies to everyone who is involved in the organisation including children, parents, contractors and all other people relevant to Camp Australia. • Both frameworks are available to all team members online on ONE TEAM or by clicking on the above links • Regular discussions with educators and members of the operations team will occur frequently during site visits, one on one meetings, network sessions etc. • The executive leadership team is responsible for ensuring that any breach of the frameworks by team members are managed with the support of HR • Should a team note a breach in the frameworks this should be managed up to the direct manager or per the grievance processes who will then manage the incident • The normal HR process will follow when documenting the breach to the framework/strategy and team members will be advised • Confidentiality will be maintained as always when dealing with this matter.Camp Australia National Operations Policy Manual 2017 Page 13©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual1. PROGRAMMINGProgram PlanningPOLICYThe service will provide a stimulating program based on, the children’s interests, needs and strengths.The program will support the five (5) outcomes outlined in the national quality framework (NQF) toenhance the development of each child.The five outcomes include: 1. Children have a strong sense of identity. 2. Children are connected with and contribute to their world. 3. Children have a strong sense of wellbeing. 4. Children are confident and involved learners. 5. Children are effective communicatorsThe Educators will provide a safe, secure and stimulating learning environment that will foster eachchild’s identity, contribution to the world, well-being and confidence, and help support each child tobecome an effective communicator. The program will also incorporate Camp Australia’s MissionStatement and Philosophy which is displayed at the service.STRATEGIES TO SUPPORT POLICYAll Educators will: • Provide a quality program that offers a balance of planned and unplanned activities aimed at promoting children’s interests and strengths and supporting their further development and learning • Reflect on and base the programming around the Camp Australia values and service philosophy • Explain the purpose behind the Educators practices • Use the approved educational frameworks to enhance all areas of children’s learning and development • Reflect on and use the five (5) learning outcomes • Work closely with the educational leader to develop clear goals and expectations through site visits, one-on-one training and during network sessions • Ensure the program reflects elements highlighted in the service’s Quality Improvement Plan which is onsite for all services as part of the NQF • Organise the indoor/outdoor resources and environment according to best practice to minimise child conflicts and maximise safety and stimulation of learning • Support parents through consistent communication and consultation to develop a more meaningful program for their child • Children will be encouraged to complete Child Profiles to determine their interests and strengths. Educators will continue to discuss these with the children and observe their interactions whilst engaged in activities • Program based on observations and child profiles, children’s interests and strengths, and by using the reflection journal • Offer a range of activities where children can make choices and extend their learning, to encourage child directed exploration and discovery • Encourage participation and respect each child’s level of participationCamp Australia National Operations Policy Manual 2017 Page 14©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual • Incorporate the goals and requirements of children with additional needs. Take into account areas of development, health and medical needs identified by families and/or early intervention professionals • Display the service program on the penny board for families, children and the school community to view and contribute • The reflection journal will be displayed at the sign in/out table for all to review and provide comments/suggestions/ideas • Use the reflection journal to critically reflect on the program • Program regularly as per the support/guidance provided by the service educational leader • The program will show how the program extends on children’s interests during the week • Children’s first names will be used in the program and reflection journal to clearly link which child’s interest was extendedCamp Australia National Operations Policy Manual 2017 Page 15©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualReflection EvaluationsPOLICYCamp Australia services will provide a stimulating program that will be carefully evaluated by theeducators, children, families and the school community supported by the educational leader.Reflective evaluations involves educators analysing their own practices – thinking about how theirlanguage, their level of involvement in play, their support of children to communicate and resolveconflict and how the organisation and environment impacts learning, relationships and interactions.The evaluation of the program will be coordinated with the requirements set out in the National QualityFramework (NQF) and use the appropriate tools developed by ACECQA and Camp Australia.STRATEGIES TO SUPPORT POLICY • The educators, with support from the educational leader, will determine the appropriate way to document discussions and observations that have been highlighted in the service reflection journal. • Reflective evaluations on the program are to be completed daily by educators in the service’s reflection journal. • Reflective evaluations will be used to support the elements developed in the service’s quality improvement plan, inform continuous improvement and the cycle of planning to extend learning. • It is important that reflections include input from parents, children and the school as appropriate. • The reflection journal needs to be available on site for the school community, educators and children to enable them to review and document their feedback. • The reflection journal will include the use of children’s names to link the reflection to the program, child interests and observations. Educators are to provide evidence the program is informed by these reflections. • Ongoing discussions with families regarding their child’s strengths, interests and activities enjoyed at home, will be gathered and reflected on in the service journal. • The reflection journal will capture how the children were involved in reflecting on their activities and learning outcome. Educators will work collaboratively with families, children and the school community to reflect on the program and implement suggestions. • Educators along with the children and families, will regularly reflect on the service program and routines to enhance the service. This can be done through child profiles, observations, family/committee/school meetings, a suggestion box and surveys in addition to the daily completion of the service’s reflection journal. • Reference to the approved learning frameworks and five (5) learning outcomes must be included as part of the evaluation.Camp Australia National Operations Policy Manual 2017 Page 16©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualRecording Critical Reflection of the Service OperationsPOLICYAll Educators can provide a unique view of the service in which they operate. These views need to berecorded and considered as a team, in line with the national quality framework (NQF). All Educatorsare to support this process in each of the services where they work or where they are asked toprovide feedback by the service coordinator.Critical reflections questions will consist of: • Why was the activity/discussion successful? • Why was the activity/discussion unsuccessful? • What could we do next time to further enhance this learning opportunity? • What could we do next time to improve?The quality improvement plan is a vital tool in the service for critical reflections aligned with theNational Quality Standards and works towards achieving the goal as a team.STRATEGIES TO SUPPORT POLICY • Coordinators will regularly review the service operations and document their observations in the reflection journal • Educators will provide feedback in the reflection journal independently, with the children or with other educators throughout the session • Coordinators will review this feedback weekly and implement any relevant actions • Feedback can also be collected during staff meetings and recorded in the staff meeting minutes • Educators’ comments may also be recorded in the staff communication book • Educational leaders will reflect on service operations as a part of their service visits and provide this feedback to the educators during the visit • A PDF copy of the visit report from the regional manager shall be provided to the service via email and kept on site as evidence. The visit report will identify all areas of the NQFCamp Australia National Operations Policy Manual 2017 Page 17©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualDiversity and InclusionPOLICYThe service embraces the philosophy of diversity and inclusion of children, families, activities andexperiences, and welcomes all genders and those from religious, cultural, Aboriginal and linguisticallydiverse backgrounds (CALD). We also support children with special needs and children withdisabilities. The service will offer an anti-bias approach to programming which is inclusive of all thechildren.The children’s program will support children’s individual needs, interests and requests by providing arange of planned and unplanned activities. Services will continue to learn about and celebrate thedifferent cultures within the service program cycle.STRATEGIES TO SUPPORT POLICY • The educators will encourage and support all children to participate in the range of experiences provided • To develop knowledge and appreciation of other cultures, educators will promote by discussion, group activities, family involvement, community engagement and cultural presentations • Educators will work closely with children to support the building of relationships with one another • Educators will role model and guide children in empathising with each other’s feelings and thoughts • To value and respect diversity of all children, families and educators from different cultures, ethnic groups and religions educators will work with families, schools and individual children to further learn more about families diversity • Educators will work closely with schools, to support and embrace the values of the school and school communities • Where required, educators will work in partnership with agencies involved with CALD families as well as support access of information in languages other than EnglishCamp Australia National Operations Policy Manual 2017 Page 18©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualBias and PrejudicePOLICYThe service will offer an anti-bias program which is inclusive of all children, families and cultures.Consideration for children’s enrolment, programming, resources and educational practices will alwaysbe given to all factors including culture, language, gender, community and ability. The service willprovide an inclusive culture that supports the cultural identity of children and/or linguistically diversebackgrounds including Aboriginal children.Cultural Competence is more than an awareness of different cultures, it is embracing each culturewith the ability to understand, communicate and interact with each other. Camp Australia understandsthe diverse backgrounds, traditions and expectations of children are not always visible in which theservice will be respectful of these. Culture can include but is not limited to: Indigenous, familydynamics, beliefs and values.Educators will support all children, families and the school community to ensure inclusion and will rolemodel respect for diversity by interacting and working with others. The program will incorporate thegoals and requirements of children with additional needs, taking into consideration individualdevelopmental, health and medical needs that have been identified by parents and early interventionprofessionals.The service will provide an environment which encourages and embraces the different cultures withinthe local and wider community through the program that it offers.STRATEGIES TO SUPPORT POLICY • The educators, with the support of the community, will provide children with experiences to build their understanding of a range of social, cultural and linguistic backgrounds, and different abilities • The program will respond to individual strengths, interests and requirements by implementing a range of diverse activities • The educators will meet regularly with families and early invention representatives to ensure that communication is clear and that each child’s needs are accommodated • The educational leader will support the educators and will discuss any key areas such as practical strategies and clear communication during one-on-one meetings • Educators will provide an environment that is supportive of different cultures and promotes a positive learning experience • Educators will offer programs that are consistently incorporating a variety of cultural experiences and activities. • Educators will provide a receptive and transparent service to provide an inclusive environment for all who attend • Educators will develop and build trusting relationships between children, educators and families to share essential information that enhances the child’s learning and wellbeing. • Camp Australia’s philosophy is inclusive of all children which will guide educators practies on a day to day basis. • Educators will provide a culturally safe environment which promotes children’s self-identity and self-expression. • Educators will use forms of communication reflective of the culture to build upon the knowledge and understanding of the different cultures • Educators will provide opportunities for children to develop their knowledge of the Indigenous culture relevant to Aboriginal history in the community. • Educators will demonstrate cultural responsiveness to the community by encouraging feedback and opportunities for families to be involved in their child’s learning.Camp Australia National Operations Policy Manual 2017 Page 19©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualAnimals In The EnvironmentPOLICYAnimals and birds can be wonderful learning experiences for all children. All animals and birds kept atthe service must be maintained in a clean and healthy condition, and all reasonable steps must betaken to ensure they will not harm the children and educators.Educators must first seek approval for an animal or bird to be kept on the service premises from theregional manager and school principal.STRATEGIES TO SUPPORT POLICY • The educator in consultation with the regional manager and the school may choose to introduce an animal or bird to the service at the service’s own cost and maintenance • Together with the children, the service will decide on what animal or bird they would like to care for at the service • Parents will need to sign the permission slip for their child to participate in caring for the animal • Educators will need to ensure no child has allergies or unreasonable phobias to the selected animal or bird. Where a new child attends the service after the purchase of an animal or bird, the educators will talk to the family about the best approach for their child. This may also include further discussion with the school or class room teacher. • The Educators must develop a risk assessment plan and present it to the regional manager. The plan will talk about how the animal/bird will be housed, fed and cared for. • Clear instructions on the care of the animal will then be displayed for children, parents and educators • The children, with support of the educators, will clean and maintain the animal’s housing weekly or depending on the care required for the animal. • The animal will be fed dependant on the type of animal • All children and educators will need to wash their hands after touching or feeding the animal/bird and after cleaning its housing • The animal/bird needs to be cared for during weekends and school holidays by a roster system that includes the children, families and educatorsCamp Australia National Operations Policy Manual 2017 Page 20©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualClassification RatingsPOLICYChildren are provided with a range of activities and experiences which may include the viewing ofappropriate TV/DVD/Games. All media shown or played during the service and holiday clubexcursions will be General Exhibition (G) rated. Where the classification rating is Parental Guidance(PG) instead of (G), written parental authority will need to be obtained.Films with a (G) rating need to relate to the children’s learning and interest. The purpose of showingthe movie/show needs to relate to the planned program and be able to support the child’s learning.STRATEGIES TO SUPPORT POLICY • TV/DVD/Games with a (G) rating may be viewed or played by children without prior parent permission • Children must be willing to watch the program and organisation of this activity will be in consultation with the regional manager/educational leader • Where children are not interested in participating in the TV/DVD/Game activity, the educators will continue to offer other activities • The times dedicated to media interaction will be limited in the service program and the purpose of the activity must be linked back to the overall program • Educators must gain written permission from parents/or authorised persons before children may view or interact with TV/DVD/Games with a (PG) classification. If parents share custody of a child, permission needs to be granted by the parent responsible for care of the child for the day the child is to view or interact with the media • TV/DVD/Games with a rating of M15+, MA15+ and/or R 18+ cannot be viewed at the service irrespective of parental permission • YouTube clips or other internet based activities will not be provided to children during service operations. • Television programs, DVD and Games used in services must be in the original packaging and not copied or downloaded copies.Camp Australia National Operations Policy Manual 2017 Page 21©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualProgramming With MusicPOLICYMusic is an integral part of children’s learning. Through the interest of children alongside the values ofCamp Australia and the school, music is often played during the operation of the service. Musicsupports children to listen, understand and appreciate how words and rhythms are an important partof our culture.STRATEGIES TO SUPPORT POLICY • Educators will gather from children the types of music that they enjoy • Music played must be of the children’s age and be made available to children upon request. Excluded music will include inappropriate language/messages, sexual connotations and violence. • Educators need to be conscious of the type of music that children listen to during the service operations • Listening to the radio should be limited and must be done with extreme caution • Internet, YouTube clips and other musical websites will not be available to children at the service • Children will be provided with opportunities to advise educators on their thoughts when listening to music • Educators will be in regular contact with families and the school community for their input and regular feedback • Music will be sourced from other cultures and played at the service for the children to listen to • Educators may choose to support their program by tailoring music to meet the community needs • Educators will review the music to be offered to the children prior to playing to ensure that it meets the above strategiesCamp Australia National Operations Policy Manual 2017 Page 22©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualPersonal Electronic DevicesPOLICYThe use of personal electronic devices owned by children and educators is prohibited during thehours of the service except where prior written permission has been provided by a child’s parent orauthorised person.Personal electronic devices include, but are not limited to, computers, laptops, iPads and tablets,hand held game consoles, iPods, and mobile phones.STRATEGIES TO SUPPORT POLICYAny personal electronic device that has been brought to the service must be kept in the child’s oreducator’s bag at all times during the operations of the service. • This includes: o Not making and/or taking calls AND o Not taking photos of educators and children • Any personal electronic device is the sole responsibility of the owner. • Camp Australia is not responsible for any theft, loss or damage to any personal electronic device brought to the service by the children or educatorsWith written permission from the parent or other authorised person, laptops, iPads and tablets may beused by children during school times/vacation care period and for homework purposes under the strictsupervision of an educator.Duration of use will be determined by the educator and the regional manager and details of timesallowed must be displayed at the serviceChildren will not have access to the internet unless with approval from school or parents has beenreceived. In such cases, an educator will need to monitor the child/ren during this time.Camp Australia National Operations Policy Manual 2017 Page 23©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualQUALITY AREA 2: CHILDREN’S HEALTH AND SAFETYDay to day management of children’s incidents and illnessesPOLICYAll care will be taken to avoid incidents and injuries to children and educators. When an incident,illness, accident, trauma or injury does occur, the safety and wellbeing of the child must beparamount. This care will extend to any children that are in the surrounding area. An incident reportmust be documented and communicated to the appropriate personnel. This information will be filedwith the child’s enrolment information sheet and stored with Camp Australia archiving process untilthe child reaches 25 years of age.STRATEGIES TO SUPPORT POLICYDay to Day management to prevent incidents • Educators need to ensure that regular hazard checks of the environment are completed by using the Hazards Checklist template (indoor and outdoor). Equipment and room layout is reviewed throughout the operations of the service • The regional manager will also observe the service during their site visits. Any issues will be addressed immediately and documented • Educators need an up-to-date and valid First Aid Certificate. A copy must be available on site as part of the staff record and a copy recorded with the educators one team profile.Day to day management of illnesses • A child will be treated with first aid by the first educator that reaches the child or by the service coordinator if deemed appropriate at the time of the incident/injury • The child will be supervised until medical aid or the parent arrives to collect the child or until the injury/illness has been treated appropriately • Parent or other authorised person must keep children at home if they are suffering from any illness highlighted in the Infectious Disease Table. (Please refer to the signage at the service.) • If a child presents with an illness the child will be supervised and kept comfortable by educators who will contact the parent or authorised person to request the child be collected • Once the parent or other authorised person has been contacted, they will be advised of the symptoms to assist them to establish the best course of action • If the parent nominates another adult to collect the child from the service, the educator must ensure the adult is authorised to collect the child and the nominated person will be asked for photo identification • In the case of an illness the educator will inform the parent or other authorised person of the exclusion period and will actively encourage the parent or other authorised person to seek medical attention • The regional manager must be contacted whenever a child has had to seek professional medical aid as soon as the incident/illness/trauma takes place • The educator must complete Camp Australia’s Incident/Accident/Illness/Trauma/Injury record and include both the educator and parent signatures at the time of the incidentCamp Australia National Operations Policy Manual 2017 Page 24©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualDay to day management of minor incidents/injuries: • For all cuts and abrasions where the skin is broken and blood is evident, the child must be treated using universal precautions which include the wearing of fluid resistant gloves and hygienic disposal of any and all materials that have been used to treat the cut/abrasion • The Educator will clean any blood spills or body fluids on surrounding equipment, floors etc, as per Camp Australia Policy – Blood and Body Fluid Precautions, which is located in the Operations Policy Manual • Parents should be notified on the day that an accident occurs at the service. Where the accident is not of a serious nature or does not require professional medical aid, the parent/other authorised person must be informed upon collection of the child and sign the Incident form. • For all head injuries (shoulders and above), parents must be contacted by the coordinator and advised at the time of the injury. The parent or authorised person should be encouraged to collect their child in this instance • A copy of the Incident report will be provided to the parent or other authorised person upon request and stored with the child enrolment information sheetCamp Australia National Operations Policy Manual 2017 Page 25©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualSerious or Fatal IncidentPOLICYAll care will be taken to avoid accidents and injuries in the service, however in the event of a seriousor fatal incident or illness, appropriate ethical and professional care will be taken.A serious incident is: • An incident that has occurred or is occurring while the child Is being education for by a service • The National Law and/or National Regulations have been contravenedSensitivity to all children and adults will be taken to reduce the likelihood of trauma.A serious incident can include: 1. The death of a child while in the care of the service or following an incident while that child was being cared for by the service 2. Any incident involving serious injury or trauma while the child is being cared for by the service 3. An incident that required urgent medical attention from a medical practitioner; or 4. The child attended or should have attended a hospital (eg. a broken limb) 5. Any incident involving serious illness at the service, where the child attended or should have attended a hospital (eg severe asthma attack, seizure or anaphylaxis) 6. A child was missing from the service or was not able to be accounted for 7. A child appears to have been taken or removed from the service by someone not authorised to do this. 8. Was taken or removed from the service in a manner that contravenes the national regulations 9. A child was mistakenly locked in or locked out of the service premises or any part of the premises 10. Any emergency for which emergency services attended.STRATEGIES TO SUPPORT POLICYImmediate response to the incident: • In the event of a serious or fatal incident, emergency services will need to be contacted immediately • All other children will be moved away from the incident zone to a safe area with the other educators, whilst one educator stays with the child until emergency services arrive • The child’s parent or authorised person will be contacted and advised of the situation • The regional manager will need to be notified as soon as practical to advise on the situation and to attend the service • The regional manager will immediately contact the operations manager and the school principal to report the incident • At a small program operation, the educator will direct the most responsible child to move the remaining children away from the incident zone and telephone 000 for assistance. The educator may also direct the other children. The service will keep a specific plan to follow on site as part of their service information folderDuring the incident:Camp Australia National Operations Policy Manual 2017 Page 26©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual • The educator will provide as much information as is necessary to emergency services upon their arrival • All children will be kept safe and away from the area • Parents collecting the children will be asked to respect confidentially with minimal discussions about the situationImmediately after the incident: • The educator must complete the Camp Australia Incident/Accident/Illness/Trauma/Injury Report and include both educator and parent signatures • The regional manager will then complete, with the support of the educator and operations manager, the ACECQA notification of serious incident form and lodge it with the State Regulatory Authority within 24 hours of the incident occurring • Copies of the report will be kept at the service with the childs’ enrolment details and at Camp Australia’s head office • All costs associated with any professional medical attention will be the responsibility of the parent or other authorised person • In the event of a child’s death, the operations manager must contact the Regulatory Authority immediately. A full report must be lodged to the Regulatory Authority • Educators must make available all relevant documents to support the report and be able to prove that all precautions had been taken • The regional manager will discuss with the operations manager the communication to the school community where deemed necessary • The regional manager will continue to work closely with the school principalDebriefing: • The regional manager will conduct a debrief meeting with all educators. The regional manager will follow the Camp Australia guide to debriefing effectively with team members • All educators will be involved in the meeting • The regional manager will make contact with the child’s parent • The regional manager will provide a report for the operations manager for review • The operations manager will report back to the executive leadership teamReflective Actions: • Camp Australia’s executive leadership team and executive will sight all reports and ensure that preventative strategies were fully identified and followed. A full investigation will take place during this time • A review of Camp Australia’s Policy and Procedure will take place and be updated where necessary • A communication plan will be put in place for families, the school and educators where required • The educators will ensure that any additional preventative strategies identified are put in place with the support of the regional manager • The regional manager with the educators will ensure that the incident has been documented properly and will follow through any recommendation arising from the incident • HR will, when appropriate, provide further support/guidance and training to all personnel affected by the incident • In consultation with the school, children and families will be offered further support and/or counselling to assist in addressing any trauma caused by the incidentCamp Australia National Operations Policy Manual 2017 Page 27©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualFirst Aid Kit ManagementPOLICYA first aid kit will be well maintained and kept at the service in a cabinet (or similar) accessible to theeducators but out of reach of the children. All educators must hold a current and approved first aidqualification to ensure the care and wellbeing of the children in care.STRATEGIES TO SUPPORT POLICY • An appropriate fully stocked first aid kit must be kept on site and be readily available at all times. It should not be accessible to children • The first aid kit must reflect the number of children that attend the service • The service must complete a first aid kit audit every term to ensure there is sufficient stock and order more as required by completing the First Aid Kit Order form • All items must be within the ‘use by’ date otherwise they should be discarded and replaced • All services must take a portable first aid kit when outdoors and/or on an excursion. This will include breakable ice packs and individual children’s medical management plans and medication • It is the responsibility of each and every educator to ensure that their first aid qualifications are valid, and copies are kept on their one team file and with their staff record at each of the sites they work at (ACECQA’s list of approved first aid courses are available on the ACECQA website)Camp Australia National Operations Policy Manual 2017 Page 28©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualInfectious DiseasePOLICYThe service aims to protect children from Infectious disease by excluding children and educators withan infectious disease from the service until cleared of the infection by a health practitioner.For all definitions and identification of infectious diseases, symptoms and exclusion periods pleaserefer to the Infectious Disease Table developed by Commonwealth and State LegislationRecommended Minimum Exclusion PeriodsSTRATEGIES TO SUPPORT POLICY• The service and educators will ensure that the legislative policies are adhered to at all times• Please read and refer to ‘Staying Healthy in Child Care’. A copy of this book must be accessible at all times of service operations• Where information is provided about the occurrence of an infectious disease within the service the information will not be conveyed in a manner that is prejudicial to the rights of the individual child or educator• The service will keep a record of confirmed cases of any infectious disease in the service lockable drawer/cupboard.• Parents are required to notify the service of an infectious disease; however, this does not apply to HIV/AIDS due to confidentiality legislation• Appropriate health and hygiene practices will be undertaken by the service to minimise possible contraction of infectious disease by children• The service will maintain current and important information regarding infectious diseases to minimise the health risk to children and educatorsUpon suspicion or advice or an infectious disease• On advice from the child’s parent/other authorised person and or, Health Practitioner or on the grounds of reasonable suspicion that a child or educator has an infectious disease, the child or educator will be excluded from the service as outlined in the Infectious Disease Table• Once an infectious disease is confirmed all parents, the school and educators will be advised through a sign displayed at the service and written communication. The name of the child and/or educator will be kept confidential. The sign should read ’There is a reported case of….................’• The excluded child or educator will not be readmitted to the service until a clearance of infection is provided in written form from a health practitioner, or until the recommended exclusion period has lapsed• A child found to be suffering from a potentially infectious disease will be taken to a quiet place and supervised until a parent or authorised person or emergency service arrivesImmunisations• Parents must indicate on their child enrolment information sheet whether their child has been immunised or not. Educators must also sight immunisation records and record this on the child enrolment information sheet.• For the protection of any children who have not been medically vaccinated (this includes children who may have been naturopathically or homoeopathically vaccinated), parents/guardians will be notified by educators, that if there is an outbreak of an infectious disease (e.g. measles and pertussis) their child will be excluded, even if their child is well.Camp Australia National Operations Policy Manual 2017 Page 29©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual• If an outbreak of an infectious disease occurs within the service children who are not immunised will be excluded as per the Infectious Disease Table• Staff working in education and care services are at an increased risk of catching and passing on infectious diseases. The Department of Health and Human Services provides best practice advice which recommends the following vaccinations be considered• Whooping cough (pertussis)• Measles, mumps, rubella (MMR)• Chickenpox (varicella)• Hepatitis A & Hepatitis B• Seasonal InfluenzaCamp Australia National Operations Policy Manual 2017 Page 30©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualHIV/Aids ManagementPOLICYAlthough not mandatory, it is recommended that parents will consult with the educator or/and regionalmanager to advise them of their child’s HIV infection so as to ensure the best possible care for theirchild and other children/educators at the service. Any information of this nature will remainconfidential. Standard infection control procedures will be implemented in all situations dealing withblood contaminated items, regardless of whether or not it is known that a child/educator has a bloodborne virus.STRATEGIES TO SUPPORT POLICYImmediate response: • Where an educator is attending to an injured child or adult who is bleeding or has other body fluid discharge (faeces, urine, vomit or nasal), the educator must avoid direct contact with the discharge where possible until correct precautions are adhered to, i.e. by wearing gloves • An educator will begin to administer first aid with gloves • For immediate first aid required in a small program operation, the educator must attend to the child promptly and request an older child to collect gloves from the kitchen area. The educator must immediately wash hands and possibly any other contaminated body area thoroughly with soap and warm water • Gloves used by an educator to administer first aid must be disposed of by placing the gloves into a plastic bag, sealing the bag, then putting the sealed bag into the bin. The educator must wash their hands and any other possible contaminated body area with soap and warm water • Where blood and/or body fluids have come into contact with another person or child the area of the contact must be washed with soap and warm water. • If the area of contact made is the eye or mouth, this person/child must seek medical attention immediately • If contact is made with a person/child in an open wound, broken skin or a penetrating injury, the area must be washed with soapy warm water and medical aid sought immediately • Documentation of the incident and actions taken must be recorded and kept on file at the service as per Camp Australia processes • Parents must be notified of the incident and appropriate documentation completedClean-up of area: • Children must be kept away from the area until any blood and body fluid is cleaned up • Paper towel must be placed around the contaminated area until it is cleaned up appropriately • The paper towel and gloves must then be put into a plastic bag, sealed and placed into a rubbish bin • Educators will put on a new pair of gloves and wash the area down with detergent and warm water • The gloves will then be removed, put into a plastic bag, sealed and placed in the bin • Educators must display a ‘wet floor’ sign to inform children, parents and staff and reduce the risk of slipping • Educators will then wash their hands and any other contaminated body area thoroughly with soapy warm waterCamp Australia National Operations Policy Manual 2017 Page 31©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualBlood and Body Fluid PrecautionsPOLICYAll care will be taken to avoid incidents and injuries at the service however, where an incident or injurydoes occur, it will be attended to by educator’s (holding an approved first aid qualification) andmanaged appropriately with all documentation completed effectively.STRATEGIES TO SUPPORT POLICYImmediate response: • Where an educator is attending to an injured child or adult who is bleeding or has other body fluid discharge (faeces, urine, vomit or nasal), the educator must avoid direct contact with the discharge where possible until correct precautions are adhered to, i.e. wearing gloves • Where first aid is required immediately and gloves are not available, an educator will begin to administer first aid and request another educator to attend wearing gloves. The initial educator must immediately wash hands and possibly any other contaminated body area thoroughly with soap and warm water after administering first aid • With a small program operation, the management of this situation will be clearly listed in the service information folder as each small program operation will have particular processes.After the response: • Gloves used by an educator to administer first aid must be disposed of by placing the gloves into a plastic bag, sealing the bag and then putting the sealed bag into a bin. The educator must wash their hands and any other contaminated body area with soap and warm water • Where blood and/or body fluids have come into contact with another person or child the area of the contact must be washed with soap and warm water • If the contact area is the eye or mouth, this person/child must seek medical attention immediately • If contact is made with a person/child with an open wound, broken skin or a penetrating injury, the area must be washed with soapy warm water and medical aid sought immediately • Documentation of the incident, together with a record of all the details must be completed and stored at the service with the child enrolment detailsClean-up of area: • Children must be kept away from the area until any blood and body fluid is cleaned up • Paper towel must be placed around the contaminated area until it is cleaned up appropriately • The paper towel and gloves must then be put into a plastic bag, sealed and placed into a rubbish bin • Educators will put on a new pair of gloves and wash the area down with detergent and warm water • The gloves will then be removed, put into a plastic bag, sealed and placed in the bin • Educators must display a ‘wet floor’ sign to inform children, parents and staff and reduce the risk of slipping • Educators will then wash their hands and any other contaminated body area thoroughly with soapy warm waterCamp Australia National Operations Policy Manual 2017 Page 32©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual2. HEALTH AND SAFETYHygiene and Infection ControlPOLICYTo provide a safe and healthy environment for the wellbeing of children and educators, educatorswill use risk management and control procedures to reduce the possible spread of infection andillnesses.STRATEGIES TO SUPPORT POLICY• All educators on their first shift will be informed about the strategies and procedures implemented at the service to keep everyone protected and safe. This is clearly documented in the service information folder• Training and professional development for educators regarding current hygiene and infection control practices must be kept updated• Educators must implement safe health and hygiene practices by keeping areas clean and tidy• Educators must adhere to safe food handling and storage practices to minimise risk for children in the service and ensure that a food safety plan is available at the service• Educators will be required to complete Hazard Checklists and document all information where applicable and use tools such as ‘Staying Healthy in Child Care’ to support this process• Cleaning schedules to prevent contamination and cross infection will be implemented• Educators will be responsible for routine cleaning of the service. This will include sweeping after meals, wiping tables and sanitising toys and equipment• Educators will ensure that the children have access to soap and paper towels during service operations• Effective hand washing practices will be followed by all children and educators and staff will wear gloves when required ie. first aid procedures and food preparation• Educators will identify, monitor and exclude sick children and educators as per the Camp Australia illness policy. Educators will observe children for symptoms such as lethargy, high temperature, vomiting, skin rash, difficulty in breathing, diarrhoea, etc.• Where there is concern about a child’s health/wellbeing, the educator will contact the family and the child will be taken to a quiet place and supervised until a parent or authorised person or emergency service arrivesCamp Australia National Operations Policy Manual 2017 Page 33©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualPersonal HygienePOLICYAll educators are aware of and will comply with good health hygiene practices to maintain a safe andhealthy environment. The educators will ensure that children in their care are reminded of andencouraged to follow positive personal hygiene practices.STRATEGIES TO SUPPORT POLICY • Educators will be required to abide by professionally accepted standards of personal (body odour and cigarette smell) and oral care • This includes wearing a clean Camp Australia uniform at each session of care • Cover all cuts, abrasions, dermatitis or open skin on hands with a water resistant dressing • Educators will wash hands and lower arms before and after the preparation and serving of food • Educators who assist children with toileting, nasal discharge or cleaning of body fluid must wash hands and lower arms • Children will be encouraged to wash and dry their hands before eating, after nasal discharge and toileting. This practice will be supported during excursions • Children and educators will be encouraged to cover their noses and mouths when sneezing or coughing followed by washing their hands • Paper towels/hand dryers are to be used when drying hands and rubbish thrown directly into the rubbish bin for disposal • Recommended periods of exclusion for infectious disease as described in the Infectious Disease Schedule and ‘Staying Healthy in Child Care’ will be adhered to for all service users and educatorsCamp Australia National Operations Policy Manual 2017 Page 34©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualDental CarePOLICYInformation exchange on dental health, will be encouraged to promote good dental hygiene practicesand learning for children and families. Dental health will be included as part of regular discussionswith children and Educators.STRATEGIES TO SUPPORT POLICY • The service will provide nutritional snacks to the children, and foods and drinks that have high sugar content will be limited. Water will be available at all times to the children • Discussions with children about dental health will take place throughout the sessions to promote and understand the importance of dental care • Families will be provided with dental care information through newsletters, posters and, brochures • Educators will speak with families about the importance of nutritious food and dental care to support children’s awareness of oral hygiene • Where appropriate, a service may develop an individual program for children who wish to brush their teeth during service operations • Educators will encourage school community support of the Dental Care PolicyCamp Australia National Operations Policy Manual 2017 Page 35©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualNutrition and Health CarePOLICYChildhood is a very important time to educate children about nutrition and to help them develophealthy eating habits. Through our services we embrace the opportunity to guide and support childrenabout food, cultures and eating behaviours.The service will ensure that children are offered nutritious and balanced breakfast and afternoon teasnacks, in a relaxed environment. Children will also have water readily available to them at all timesduring the operation of the service. The menu will contain a selection of nutritious foods based on therecommendation of Nutrition Australia.STRATEGIES TO SUPPORT POLICY • Safe drinking water will be provided to the children at all times of the day • Children are offered breakfast in the morning which includes a variety of cereal and bread. Afternoon tea will consist of platters of fruit and vegetables, as well as pre-packaged goods, (savoury and fruit based) and crackers. • All items provided by Camp Australia are low in salt, low in sugar, low in fat and high in vitamins and minerals • Only food items provided by Camp Australia will be offered in the service. Educators cannot purchase, supply or provide any additional items e.g butter/margarine • To ensure that all food provided complies with Camp Australia’s Healthy Eating Program, educators are to use recipes provided in the Camp Australia Cookbook only • All educators will role model healthy eating policy practices • Due to the increase in the number of children with allergies, no peanuts, nut products or eggs are provided or used in cooking activities • Educators are aware that many common packaged foods may contain traces of nuts. These foods will be offered in the service but on a limited basis and children will be made aware of this • A menu will be prepared on a weekly basis by the educators. The menu will be well balanced and include a variety of food groups in appropriate proportions • Menus will be displayed in a prominent position for the children and families to view • Children will be consulted in the planning of a menu and asked for suggestions. The children’s suggestions will be based on compliance with the philosophy of the service and budget requirements • All food prepared during the service will be done in a hygienic manner following the legislation of food practices. The kitchen will be maintained in a clean and hygienic state • All educators and children handling food will be using tongs or other serving implements • Special dietary requirements may be catered for where possible and the service will be advised of these when the child enrols. Where dietary requirements cannot be accommodated, the coordinator will ask the parent or authorised person to provide the appropriate food for their child • Meal time is a relaxed and enjoyable time for the children and educators • Food will not be used as a form of punishment or reward either by its provision or denial • Recipes and food awareness activities will be chosen from a variety of cultures which are provided in Camp Australia’s Cookbook • During holiday club and pupil free school days, the service will continue to provide a fruit snack for afternoon tea. Parents are encouraged to provide a healthy and nutritious midday meal for their child based on the same philosophy of the service • All educators will be actively encouraged to complete the Healthy Eating LMS moduleCamp Australia National Operations Policy Manual 2017 Page 36©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual • All educators have the opportunity to contribute to Camp Australia’s Healthy Eating program by submitting healthy recipes. Approved recipes will be added to the Camp Australia CookbookCamp Australia National Operations Policy Manual 2017 Page 37©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualFood PreparationPOLICYCamp Australia adheres to the principals and guidelines of the National Quality Framework forservices and will ensure all educators comply with the Food Act to guarantee safe and hygienicconditions are maintained wherever food is handled.STRATEGIES TO SUPPORT POLICY • The educators will wash their hands before and after the preparation of any snacks • After washing hands, educators must wear food handling gloves for the preparation of food • All kitchen utensils will be washed and stored appropriately prior to their use in the preparation of food • Kitchen benches will be cleaned with hot soapy water and then sanitised and dried with a paper towel before and after preparation of food • The educators will need to comply with the National Food Handing Regulation’s as specified by the Department of Health • Where pre-packed meals are being served, the kitchen must be registered with the local council and adhere with each relevant state’s requirements. • Where pre-packed meals are being served, the kitchen will have suitable equipment for storage and heating of meals. • The kitchen will be kept clean and tidy at all times with all utensils and food contents put away in appropriate storage containers • Tables must be washed with hot soapy water and then sanitised before and after use • All non-individually wrapped foods will be served using tongs or appropriate food serving equipment • Each child will be served on their own plate, or the like, and the plates must be washed and stored appropriately after use • Where children participate in cooking activities they will be directed to wash their hands before and after the activity and asked to assist in cleaning up the activity areaCamp Australia National Operations Policy Manual 2017 Page 38©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualFood ServedPOLICYCamp Australia follows the guidelines reflected in the service food safety plan. Educators and familiesmust ensure the requirements are adhered to at all times whilst the service is in operation. The FoodSafety plan will ensure that children are served breakfast and afternoon tea according to the requiredspecifications.STRATEGIES TO SUPPORT POLICY • Each service will have a food safety plan which will be on site and reviewed every 12 months • All educators must be familiar with and follow the plan • Educators will undertake food safety training relevant to their state legislation • During the Holiday Club period, children’s lunch meals will not be reheated as this practice is not included as part of the service food safety plan • All services must maintain food safety records in line with the food safety regulation, these include fridge and freezer temperatureCamp Australia National Operations Policy Manual 2017 Page 39©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualSun SmartPOLICYThe Sun Smart policy has been developed to ensure all children and educators have some UVexposure for Vitamin D but are also well protected from the strong UV rays. There are sun protectionmeasures in place to support outdoors activities. Educators must provide a safe outdoor environmentthat provides shade as well as educating children to dress appropriately whilst out in the sun.STRATEGIES TO SUPPORT POLICY • A shade audit is conducted regularly by the coordinator and regional manager to determine the current availability and quality of shade. This is recorded on the service visit report for review and reference • All educators are to ensure that there is adequate shelter for the children and educators • Educative information about harmful UV rays is to be provided to children and families • Outdoor activities, where possible, should be planned to take place before 11:00 AM and after 2:00 PM throughout the summer months to avoid prolonged sun exposure • WA, NT and QLD will need to ensure that this policy is followed all year round due to the warmer climates in these states • Educators will include Sun Smart Education in the planned program for children and families • Each child and educator is required to wear a wide brimmed hat that protects their face, neck, ears, i.e. legionnaire, broad brimmed or bucket hats. Baseball or peak caps are not considered appropriate • Educators and visitors will need to wear hats outside to role model sun safe behaviour • If children do not bring their hat, they will be asked to play indoors or in the shade – “No hat, No outside play” • Children and educators are permitted to wear sunglasses brought from home that meet the Australian standard 1067 (Sunglasses: Category 2,3 or 4) and cover as much of the eye as possible • SPF 30+ broad spectrum, water resistant sunscreen is to be made available for staff and children • Application of sunscreen needs to occur at least 20 minutes before going outside with reapplication every two (2) hours • If any child has a particular sensitivity to the sunscreen provided by the service, the parent must provide an alternative, which needs to be clearly labelled and at their own cost. The sunscreen should be left at the service with a signed Medical Management Plan • Educators will direct children at the service to self-administer sunscreen before going outside • During Vacation Care, parents will be encouraged to apply sunscreen to their child’s exposed skin before they attend. Educators will direct children to reapply before going outside if necessary and remind children every two (2) hours to reapply. • Educators will mark the roll in red each time sunscreen is applied as evidence of application • If a parent would prefer an educator to apply sunscreen to their child’s exposed skin, the parent must complete the Camp Australia permission form • Drinks are offered and accessible to children throughout the day • If the weather is above 35 degrees, is deemed hot, or risks the health and wellbeing of children, all excursions during Holiday Club or outdoor play will be cancelled for the day in consultation with the regional manager and operations manager. Parents/other authorised persons will be notified as soon as practicable of the changeCamp Australia National Operations Policy Manual 2017 Page 40©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual • Children that are medically diagnosed with a Vitamin D deficiency may be exempt to this policy once written confirmation has been provided to Camp Australia by a medical practitionerCamp Australia National Operations Policy Manual 2017 Page 41©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualRest Times, Comfort and ClothingPOLICYCamp Australia endeavours to meet the individual needs for rest and comfort of each child within theconstraints of a service.STRATEGIES TO SUPPORT POLICY • All areas provided to the children will be licensed areas as per service approval to ensure the children’s safety • Area’s available within the indoor setting will allow children to engage in a number of activities and will include quiet and rest areas • In the event of an unwell child waiting to be picked up by a parent/other authorised person, a safe and comfortable space will be available within the service to allow the child to rest/sleep while they are waiting • Educators will regularly monitor the child through observations, standing close by and monitoring breathingComfort and Clothing: • Educators will determine the suitability of outside play taking weather conditions into account • It is the responsibility of the parent/other authorised person to provide suitable clothing and footwear for their child whilst in the service • All Educators and children will be required to wear closed footwear at all times • During variations in weather conditions, educators will direct children to wear clothing suitable for the climate • Wet/soiled clothes will be discreetly placed in a plastic bag and provided to parents on arrival • Educators will wash art smocks and dress-up materials off site (where required) following a structured documented routine developed by the serviceCamp Australia National Operations Policy Manual 2017 Page 42©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualTobacco, Drug and Alcohol Free EnvironmentPOLICYAll Camp Australia services are tobacco, illicit drug and alcohol free environments.STRATEGIES TO SUPPORT POLICY • All educators are required to comply with Camp Australia’s policy of a tobacco, illicit drug and alcohol free environment • Educators are at no time permitted to smoke, take illicit drugs or/and be affected by these substances whilst at the service, on excursions, on school grounds or/and outside the school gates and whilst in Camp Australia uniform • There must be a 5 metre smoke free buffer around the land from which the service operates • Educators must immediately report directly to the Regional Manager, Operations Manager or HR Manager any behaviours that contravene this policy. • All educators must support the Code of Conduct policy that is signed on employmentCamp Australia National Operations Policy Manual 2017 Page 43©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual3. THE COLLECTION, ACCEPTANCE AND REFUSAL OF AUTHORISATIONSSupervisionPOLICYCamp Australia has a duty of care to all the children that attend the service. Children must besupervised at all times by an educator whilst in the care of the service. Educators need to followactive supervision practices to ensure the highest level of supervision of all the children in their care.Active supervision practices is a proactive approach to keeping the children safe whilst in care byfollowing these key concepts:Vision It is important that an Educator has line of sight with all children in care at all timesScanning It is important to constantly scan from one boundary of your space to another as well as the area surrounding your play spaceHeadcounts Conduct regular headcounts (every 15 minutes) and each time there is a change in location or play area, activity or educator. • Child Attendance Numbers - Before School Care • Child Attendance Numbers - After School Care • Child Attendance Numbers - Holiday ClubAnticipate By being actively engaged educators will be able to anticipate if children arePositioning becoming frustrated or disengaged and educators can then actively guide and support An educator must position themselves to maintain visionEngage Actively engage in conversations, discussions and activities whilst you are supervisingSTARTEGIES TO SUPPORT POLICY• Educators will need to have completed the LMS training to support the active supervision practise to be then familiar with the approaches to supervising children and keeping them safe• Educators will implement the active supervision practices in their day to day work with the children• Educators will refer to the Top 5 instructional Guide – How To Keep Our Kids Safe• Staff Child ratios and qualifications must be adhered to at all times as clearly specified in the Education and Care Regulations• Educators will provide activities, equipment and games in an organised, safe manner that will allow clear supervision of participating children• Educators will refrain from personal discussions whilst supervising and interacting with children. Personal mobile phones and other electronic devices will not be used during operating hours of the service as per Camp Australia requirements• Children will be encouraged to participate in all aspects of the program• During high risk activities and environments such as cooking, or using large equipment, educators will ensure strict supervision processes and where deemed appropriate a risk assessment developed.Camp Australia National Operations Policy Manual 2017 Page 44©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual • In difficult areas, a supervision plan should be developed by the educators and regional manager and implemented. The supervision plan should be reviewed regularly, and be available at the service and included in the service information folderCamp Australia National Operations Policy Manual 2017 Page 45©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualBathroom SupervisionPOLICYChildren and educators will follow due process to ensure safety of all children whilst in care, walkingto and from the bathrooms. As individual service requirements will differ from each other, there will bea process available for all users of the service to follow and adhere to at all times. Each service willalso have a risk management process developed to support the children’s safety and wellbeing.STRATEGIES TO SUPPORT POLICY • Educators in consultation with the school will need to develop a specific bathroom process, using the Bathroom Risk Assessment Template that must be followed during operations of the service. This will be documented and kept in the service information folder at all times. • The process will be available for families, children and Educators to read at all times • Children must notify an educator when they need to go to the bathroom • Educators must refer to the service bathroom procedure – this may include a ’toilet run’ • Educators will closely monitor the time spent by children in the bathroom, this may be through a whiteboard name system, time system or other approaches that will support the children • Educators will walk over to the bathroom once a short period of time elapses to ensure children are safe and will walk back with them to the service • Where children cannot be located, the Educator will refer to the Camp Australia policy on Children Leaving an Area of Supervision • Educators will continue to encourage and reinforce with children the process for using bathroom facilities during service operating hours and ensure it is aligned to the schoolCamp Australia National Operations Policy Manual 2017 Page 46©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualChildren Leaving the Area of SupervisionPOLICYSupervision policy in line with the active supervision practices, must prevent the children leaving anarea of supervision, In the event that a child does leave an area of supervision without permission, itis the duty of the educators to attempt to locate the child without comprising the safety of otherchildren in their care and themselves. Once the Educator can determine that the child cannot beaccounted for, the educator of the service must follow the strategies below to ensure the safety andwell-being of the child.STRATEGIES TO SUPPORT POLICYImmediate response to an unaccounted child: • The educator will immediately advise all educators in the service of the potential issue • The educator will review the sign-in attendance sheet and complete an immediate headcount to determine all other children in the service are accounted for • The educator will ask another member of the team to check bathrooms, school grounds and other areas to ensure the child/children are not in these areas • In the event of a small program operation, the educator will refer to their service information folder to assist with the particulars of their program • The educator will contact the school and advise them of the situation. Where the school office is open an announcement can be made over the school PA asking the child/children to return to the service • Parents or authorised person will be contacted and informed of the situation • The regional manager is to be notified about the situation immediately • If the child/children cannot be accounted for within a 10minute timeframe, the Police will be contacted by the Educator and/or Regional Manager and advised of the situation • The regional manager will contact the operations manager and advise them of the situation • The educators will continue to keep the other children in care supervised and safe • The educators will be supported by emergency services and their regional manager • Where possible, if ratios allow, educators may start to look in the nearing school streets.Immediate response to an observed child absconding: • Educators are to stay close with the child and continue to talk to the child about their safe return to the service • Educators remaining at the service will contact the police to assist in the situation • The parents/authorised person will also be contacted by the educators to advise them of the situation • The regional manager should be contacted and where possible will immediately attend the service to assistOnce the child is safe and accounted for: • The Regulatory Authority will be provided with a completed Notification of Serious Incident report within 24 hours of the incident occurring • The educator must complete the Camp Australia Incident/Accident/Illness/Trauma/Injury Report and ensure the parent signs it. This report will then be forwarded to the regional manager and a copy will remain on the child’s file at the service.Camp Australia National Operations Policy Manual 2017 Page 47©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual • After the event, the regional manager will arrange a time within a 24hour period to sit and meet with all the Educators involved for a complete debrief meeting • In this meeting, it will be determined what the cause of the situation was and how it must be rectified to avoid a repeat of the situation • The regional manager will minute the meeting and provide all Educators with a copy of the Minutes • The educator will need to review with the regional manager any preventative strategies that will need to be implemented at the service to avoid a reoccurrence. This may also include the opportunity to review the service, programming areas and whether a guidance support plan is necessary • The regional manager will determine whether educators at the service will need to participate in a Performance Management Process • Parents or authorised person of the child/children will need to be contacted by the regional manager to discuss the situation • The regional manager must advise the School Principal of the situation including follow up of the incident • Further discussion will take place with the regional manager and operations manager to ensure the safety of children process has been followedCamp Australia National Operations Policy Manual 2017 Page 48©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualLate/Non-Arrival of ChildrenPOLICYEducators will endeavour to ensure that all children booked into the service arrive as intended by theirfamilies. If the child has not arrived at the service after the school dismissal time, the educators willalert appropriate personal to attain the child’s whereabouts.STRATEGIES TO SUPPORT POLICY • At the commencement of an educator’s shift, the educator should go the school office and collect the child absentee list for the day. This will enable the educator to mark the children absent prior to commencement of operations • The educator will check any phone messages, emails and print rolls for that session to ensure that the attendance sheet is accurate • Educators will sign children into the service using the Camp Australia sign-in sheet at the commencement of each session • Educators will allow up to ten minutes for children to arrive at the service and be signed in • Where a child is booked into the service and does not arrive, the educators will contact the school office to establish if the child was at school (if not already clearly set out in the collected Absentee List) • Where possible, the educator will contact the office staff to make an announcement over the school PA system calling for any child that still has not arrived at the service • The educator should also send another member of the team to check the school grounds for any child that has not yet arrived at the service • If a child is still not accounted for, the parents/other authorised persons must immediately be contacted to confirm that the child was booked into the session and to ascertain the child’s whereabouts • Where a parent/other authorised person cannot be contacted, the educator must contact the emergency people listed on the child’s enrolment Information sheet • On the confirmation of the parent/other authorised person of the child attendance’s in the program the educator must then contact the Police to advise of the situation • The regional manager must be contacted and advised of the situation. The regional manager will use discretion if attendance at the service is required • During this period, the remainder of the children must be kept safe and program operations will continue • Parents/other authorised persons must be advised that the Police have been contacted • Parents may decide to go to their place of residence to see if the child has gone directly home after school • The regional manager will contact the operations manager and advise them of the situation • After the event, the educator will need to discuss with the regional manager and child’s parents or authorised person any preventative strategies that will need to be implemented at the service to avoid a reoccurrence. • The regional manager will provide an update for the operations manager regarding the situation and discussions with the child, the child’s family and the schoolCamp Australia National Operations Policy Manual 2017 Page 49©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualLate/Non-Collection of ChildrenPOLICYAll children are to be collected by an authorised person at the completion of each session. Whilst it isunderstood that unforeseen circumstances will arise, it is expected that the service is informed of thesituation promptly to ensure other necessary measures may be implemented to protect the child’ssafety and wellbeing.STRATEGIES TO SUPPORT POLICYImmediate response: • Educators must ensure that the operating hours of the service are displayed promptly at the service for parents/families to see • After five (5) minutes after the closure of the service, the parents/other authorised persons of the child will be contacted by the educator • As the educator is speaking with the parent/other authorised person, they will remind the parent of the service operating hours and late fee charged to families • Educator will need to confirm with the parent/other authorised person their estimated time of arrival to the service • Where the parent/other authorised person believes that the timeframe will be more than 15 minutes, the educator will advise the parent if another authorised person listed on the Child Enrolment Information sheet can be contacted to collect the child • If parents are not able to be contacted, the educator must then proceed to contact the authorised personnel listed on the child’s enrolment • Educators must contact their regional manager and advise them of the situation • The regional manager will review the process followed by the educator and offer any further guidance • The educator will ensure that during this period the child is supported to keep calm and reassured. The educator will offer the child food or drink during this period and continue to interact and engage with the child • The regional manager must then contact the operations manager to report the situation • If parents/other authorised persons and listed emergency authorised personnel cannot be contacted, the educators or regional manager will contact the Police to report the situation • The regional Manager should make contact with the school Principal and advise them of this situation. The school may be able to assist locating the child’s family • Regional Manager will then proceed to contact the State Department After Hours Emergency Hotline to advise them of the situation • After 45 minutes and after every effort is made to contact parents/other authorised persons and authorised personnel, the Police or Department may then decide to take the child into their care • In this case a notice must be left at the service with the details of the local Police/Department where the child is in care • The Educators will explain to the child what is happening so that they understand the situation. The educator must be mindful that this may be an overwhelming experience for the child • The Police and Department will be provided with contact details for the child’s familyCamp Australia National Operations Policy Manual 2017 Page 50©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13