50 Most Trustworthy Companies of the Year 2019

U.S. Special Edition Leadership Technology CEOs News Business Features CIOs 50 SR 2019 Most Trustworthy Companies of the Year Revolutionizing Workforce Optimization: ZOOM International Brian Shore, CEO www.thesiliconreview.com





All materials printed in this magazine are the sole property of Silicon Review LLC. All printed matter contained in the magazine is based on the information provided by the writers/authors. The views, ideas, comments and opinions expressed are solely of the writers/authors or those featured in the articles and the Editor and Printer & Publisher do not necessarily subscribe to the same. In relation to any advertisements appearing in this magazine, readers are recommended to make appropriate enquiries before entering in to any commitments. Silicon Review LLC. does not vouch for any claims made by the advertisers of products and services. The Printer, Publisher and Editor-in-chief of the magazine shall not be held for any consequences in the event of such claims not being honored by the advertisers. Special issue, Not for sale. ©Copyright Silicon Review LLC. All rights reserved reproduction in any manner is prohibited. Silicon Review LLC. Does not accept responsibility for returning unsolicited manuscript and photographs. GET IN TOUCH MAGAZINE SUBSCRIPTIONS To Subscribe with The Silicon Review and get 10% off on the Cover price The Silicon Review Visit: www.thesiliconreview.com or Email us: [email protected] Corporate Office: Silicon Review LLC, Printed & Published by Manish Pandey on behalf of Silicon Review LLC at Printo Document #3240 East State Street Services, #3240 East State Street, Ext Hamilton, NJ 08619 Ext Hamilton, NJ 08619 Sales: 510-400-4523 Development Office: Silicon Review LLC, 340 S Lemon AVE #7046 Walnut, CA 91789 PH: 510-400-4819 (CIN:-U72200KA2014PTC075778) (RNI REG. NO. KARENG/2017/75691)

EDITOR’S NOTE Credibility is the first thing to care about! What do you focus on when you build a company? Unfortunately, many people think just about their product and making money, and it is not the only thing that is important if you want to see your company reach new heights. There is another thing which is more important than money, which is ‘trust’. The judgment whether a company is worthy of trust lies in an answer to the question: “Who trusts it?” It is a matter of belief in customers, employees, products, lenders, and trust in its own decisions. So what makes a company most trustworthy? Is there an eligibility to be one? We’ve been searching the reason behind a company being ‘Trustworthy.’ What we have found is that there is none. Being ‘Trustworthy’ is an aspiration – a very honorable one. ‘Trustworthy’, like, many objectives of a company, is in the eye of the beholder. One simple test for trustworthiness is how a company is experienced by its customers, employees, associates, its owners, and business partners. We looked over many companies that are very good. They treat all of their constituents well and, in their own unique ways, aspire to turn trustworthy. Here we present you The Silicon Review “50 Most Trustworthy Companies of the Year 2019.” These companies are not only trustworthy in their particular sector, but are setting an example on how to engage, retain their customers, and be reliable. The companies that are enlisted are known for their business strategies, customer centric approach, employee centred programs, partnerships/ collaborations, customer retention rate, financial stability and moreover ‘credibility’ is the first thing these companies care about. Success recognized to the fullest! Best, Vishnu Vardhan Kulkarni Managing Editor, The Silicon Review [email protected]

Contents U.S. Special Edition 8 Protecting Reputation with Comprehensive Data – Accuity An Interview with Glenn Woppman, ASSET InterTech, Inc. David Wilson, Managing Director & CEO 40 President, CEO, and Chairman of the Board: ‘We’re the Leader in JTAG-based Testing and Debug’ Technology, Capacity, and Service Come Together To Glenn Woppman, President, CEO, & Chairman of the Board Enable the Future of Electronics - Amkor 10 The trusted advisor transforming patients’ lives Steve Kelley, President & CEO worldwide with pioneering molecular diagnostics: Myriad 44 Mark C. Capone, President & CEO An Interview with Viv Allanson, Maroba CEO: ‘We 12 Continue to Evolve from a Cottage Industry to a Robust 46 Revolutionizing Workforce Optimization: ZOOM International Contemporary Innovative Organisation that has Influenced Brian Shore, CEO not Just Locally but Globally’ Viv Allanson, CEO Debra R. Schoenberg, Esq., Schoenberg Family Law Group, An Interview with Lane Mendelsohn, Vantagepoint AI 52 P.C. Founder: ‘The Quality of Our Legal Work and Unwavering Commitment to Excellence Shows in the Positive Results that We 14 President: ‘We Bank on Our AI-Powered Trading Software to Help Traders Preserve their Hard-Earned Capital and Consistently Achieve for Our Clients Create Real Wealth’ Debra R. Schoenberg, Esq., Founder Lane Mendelsohn, President 16 The One Of Its Kind, Award-Winning App Development 54 Breach Proof Your Business with Comodo Cybersecurity’s Zero Company: Compsoft Creative Trust Platform Daniel Payne, Managing Director Melih Abdulhayoğlu, Founder & Chairman 18 A Healthcare IT Partner - Allscripts Enabling leading healthcare systems to improve access to care David Chambers, Managing Director 56 in today’s value-based reimbursement and population-based environment: Adeptus Health Steven Bussey, President 20 Propelling transformation for rapid growth: Laserfiche 58 The best way to deliver trust is to surprise and delight Chris Wacker, CEO customers: Transplace 22 Unlocking the Power of the Genome - Illumina Frank McGuigan, CEO Francis deSouza, President & CEO Helping Businesses Manage Today and Transform 60 Solving Security as a Big Data Problem: Carbon Black tomorrow - Insight Patrick Morley, President & CEO 24 Ken Lamneck, President & CEO Committed to promoting responsible, medically- necessary testing and providing health care providers 26 Providers of Science-Based Solutions That Keep You on the Cutting Edge - Entegris 62 with evidence-based education to support clinical Bertrand Loy, President & CEO decision making: Millennium Health Andrew A. Lukowiak, Ph.D., CEO 28 Providing digital services for rapid growth: Pulsion 64 Servicing your Laboratory Equipment Needs: Zef Scientific, Inc. John McGuire, Founder Dr. Zoubair El Fallah, President An Interview with BI4ALL Leadership: ‘We’re a Leader in 30 Driving success through client and consumer address 66 Professional Consulting Services with Expertise in Analytics, Big resolution: Aligned assets Data, AI & Data Science, Data Visualizations, CPM, and Software Andy Hird, Managing Director Engineering’ José Oliveira, CEO 32 The Experts in Compliant Business Cloud Platforms – Pulsant 70 Transforming Business with Technology: AVASOFT Niclas Sanfridsson, CEO Radhakrishnan RAV, CEO The UK’s Leading Health And Social Care Software And Southpaw Technology Inc., a Toronto-based Company, Services Company – System C 34 72 Orchestrates Enterprise Information and Processes in a Digitally Markus Bolton & Ian Denley, Joint CEOs Composed World David Lowe, CEO 36 Leading a healthcare engagement movement: Carenet Health 74 IT Support for SME’s - Lucidica John Erwin, CEO Thomas Jeffs, Founder & Director 38 Simplifying the meandering corridors of Contract 76 Securing software, together – Semmle Management: Ecteon Oege De Moor, CEO & Founder Richard Eckerstrom, CEO

78 Delivering standard programming models SoC - Codeplay 114 Abbvie’s Relentless Drive to Discover Promising New Andrew Richards, CEO Immunology Pathways is Inspired and Guided by Those Whose Lives are Touched by Immune-Mediated Diseases An Interview with Allan Camaisa, Calidi Biotherapeutics CEO: Richard A. Gonzalez, CEO & Chairman “We are Disrupting Traditional Cancer Treatments.” 80 Ushering transformative growth through ease of banking: Allan Camaisa, CEO Finastra 116 Simon Paris, CEO 82 Aiding Through the Universal Score of Patient Condition: 118 PeraHealth Enterprise-class digital wealth management: Trizic Drew Sievers, CEO Greg White, CEO 84 The Platform for Care Pathway Automation – Lumeon Developing state-of-the-art solutions that make it possible Robbie Hughes, CEO & Founder for healthcare professionals to do what they do, only 120 better: Synzi An Interview with Kristjan Novitski, Cash On Go Ltd 122 Lee Horner, CEO Founder: ‘Our Mission is to Provide UK Customers Easy to Helping Organizations to Better Serve Their Small 86 Use Financial Services that Help Them Through their Real Business Customers – SizeUp Anatalio Ubalde, CEO & Founder Life Unexpected Situations and Cash Management Needs’ Kristjan Novitski, Founder 88 Helping You Manage Your Own Health: ConnectWell Cover Story Andrea Bloom, Founder & CEO 90 Reinventing Freight Management: Vantage Point Logistics ZOOM International (VPL) Page No: 46 Rob Doone, President & CEO An Interview with Karim Smaira and Kamel Ghammachi, Genpharm Co-founders and Managing Partners: ‘At 92 Genpharm, we are bound by a higher purpose, hence the Focus on Rare Genetic Disorders and Orphan Drugs” Karim Smaira, CEO & Co-founder Kamel Ghammachi, Chairman & Co-founder 96 An Interview with Don Ritzman, Ghost Systems, Inc. CEO: ‘We’re Committed to Creating a Positive Impact’ Don Ritzman, CEO 100 Developing Apps that Capture the Market: AppsChopper Prashant S. Sengar, CEO 102 An Interview with Tim Barry, VillageMD CEO: ‘We’ve Created a Model of Care that Transforms the Way Physicians and Patients Experience Healthcare’ Tim Barry, Co-founder & CEO 106 An Interview with Ollie Roberts, Pasture.io Pty Ltd Founder and CEO: ‘Our Satellite Imagery, Weather Data, 108 Farm Records, and Machine Learning Environment 112 Disrupt Remote Pasture Measuring’ Ollie Roberts, Founder & CEO An Interview with Peter White, Envirosuite CEO: ‘We are Well-Placed to be the World’s Leading Environmental Management Technology Used as a Key Tool for Improvement in Many Different Industries and Cities’ Peter White, CEO The Only Company Which Lives And Breathes Secure Access - Pulse Secure Sudhakar Ramakrishna, CEO Brian Shore, CEO

Protecting Reputation with Comprehensive Data – Accuity Accuity is your trusted partner Banker’s Almanac, the gold standard “We protect protecting your good name. in the banking industry for the reputations In an increasingly uncertain proactive collection of intelligence. world, financial professionals need with the confidence to conduct business A long history of comprehensive and pursue growth opportunities information gathering with the certainty that their valuable data and reputations are protected. For 180 Accuity is owned by Reed Business software years, Accuity has collaborated Information, part of The RELX to control with payments and compliance Group, one of the world’s leading risk and professionals to deliver accurate data business-to-business data and compliance, and innovative solutions that optimize content providers. and flexible payment pathways and defend tools to the good names of individuals and The Company’s Plan optimize organizations. payments Accuity offers a suite of innovative processes.” Unmatched expertise solutions for payments and on a global scale compliance professionals. Financial institutions, corporations, The firm’s mission is to protect the fintechs, and governments the world invaluable reputations of payments over rely on Accuity’s accuracy and and compliance professionals with dependability, delivered daily by its a portfolio of regtech solutions— global team working in 30 languages from comprehensive data and around the globe. The firm’s portfolio innovative software that control risk consists of industry-leading, data- and compliance, to accurate and enabled solutions from the Firosoft, flexible tools that optimize payment Bankers Almanac, and NRS brands— processes. solutions that streamline processes, mitigate risk, set compliance The firm applies its unmatched strategies, and provide critical insights expertise and experience to devise on the regulatory landscape. and deliver the right solution at the right time. It’s how it strengthens its Dependable data and due clients’ businesses – whether they’re diligence financial institutions, fintechs, corporations or governments – and The company’s banking payments prepare them more effectively for database is one of the most what’s to come. authoritative and comprehensive in the world, including more than The Accuity portfolio offers 125,000 US financial institutions and industry-leading solutions from the 750,000 global institutions. Virtually Fircosoft, Bankers Almanac, and all of the world’s leading banks utilize NRS brands. 8

The payments portfolio – It offers unrivaled intelligence David Wilson Bankers Almanac for Payments on global financial institutions, Managing Director & CEO – allows its clients to process enabling you to efficiently payments to and from anywhere perform your Know-Your- The face of the Firm in the world with confidence Customer (KYC) due diligence with the Bankers Almanac suite activities on new financial David Wilson | of payment solutions, powered counterparties and/or existing Managing Director by accurate, up-to-date financial business partners. and CEO institution data and routing information trusted throughout Announcing Firco Live David Wilson is the Managing the industry. Services Director and CEO of Accuity. David previously held the The risk and Offering the ultimate precision Chief Operating Officer role compliance portfolio of control, real-time operational at Accuity for two years. includes: insight, as well as easing and He joined Accuity in 2017 speeding up financial crime following 17 years with RBI, • Financial crime compliance screening operations. where, as Managing Director, screening solutions from he was responsible for its Fircosoft brand (for Helping securities professionals transforming a number of its transaction, account and navigate the regulatory and business segments. trade screening) compliance landscape. that help its clients 9 manage risk and avoid Regulatory and compliance damage to the good demands grow ever more names of individuals and complex, drawing increasing organizations time and resources from the activities that drive the business • Financial counterparty forward. As the US leader in KYC data and tools from its compliance and registration Bankers Almanac for Risk products and services for and Compliance that help its investment firms, NRS helps clients know who they are fuel business growth with dealing with. consulting, technology, and education solutions tailored Dynamic Data to assure the investment professional. Accurate reference data enables your payments to go through the NRS provides the expert first time, every time and into guidance that protects and every market. strengthens individual and organizational reputations, With pressures to send Global and the efficient automated payments at a lower cost, into tools that simplify compliance more markets, and with greater processes. Turn to NRS for help certainty, organizations must in making complex compliance have the information needed to challenges understandable. avoid payment delays. SR Bankers Almanac Risk & Compliance portfolio

Technology, Capacity, and Service Come Together To Enable the Future of Electronics - Amkor You may know the company for U.S. As the original pioneers of the a large installed test base with its high-quality semiconductor OSAT industry, Amkor Technology burn-in and 100% automated x-ray packaging and test services. has helped define and advance infrastructure capability. But do you know what inspires it? the technology manufacturing It is an unswerving commitment landscape. Since 1968, the firm J-Devices values innovation and to customer service, engineering has delivered innovative packaging continuous improvement in all expertise, and high-volume solutions with the service and areas, including business model, manufacturing excellence. Helping capacity global customers rely on. process, quality, and personnel solve the complex technological so that it improves value to its a challenge facing the industry is J-Devices – the largest customers. J-Devices also strive to what continually motivates the firm. Japanese OSAT exceed customers’ expectations by Amkor wants its customers to focus continuously providing excellence in their resources on semiconductor In 2015 Amkor Technology, Inc. technology, service, and cost. design and wafer fabrication while acquired J-Devices and now it trusting it to be their reliable operates as an Amkor subsidiary. The firm is committed to achieving packaging technology innovator and With long-standing ties to the operational excellence with test partner. largest automotive companies and sustained profitable growth and major automotive components cash flows so that it can generate Amkor’s operating base includes manufacturers, J-Devices provides significant returns for the investors. 10 million square feet of floor customers with immediate access As it strives to meet its goals, the space with production facilities, to the Japanese automotive firm celebrates the many strengths product development centers, and market. J-Devices’ strong turnkey of its cultural diversity and sales and support offices located manufacturing presence throughout remains dedicated to the highest in key electronics manufacturing Japan offers an expansive package standards of integrity, respect, and regions in Asia, Europe, and the portfolio including copper wire fair dealing with its employees, technology and is equipped with “Our mission is to be the trusted global provider of reliable assembly and test manufacturing services and innovative solutions to semiconductor and microelectronics companies using advanced technology developed through close collaboration with our customers and other supply chain partners.” 10

The Leader of the Company Steve Kelley, President & CEO Today Steve Kelley | President & Chief Executive Officer Steve Kelley joined Amkor in May 2013 as President and Chief Executive Officer and is also a member of its Board of Directors. Mr. Kelley has more than 25 years of experience in the global semiconductor industry, including as Executive Vice President and Chief Operating Officer of Cree from 2008 to 2011, and in executive roles at Texas Instruments and Philips Semiconductors. He has also held various managerial positions at National Semiconductor and Motorola. Before joining Amkor, Mr. Kelley served as Senior Advisor to Advanced Technology Investment Company, the Abu Dhabi-sponsored investment company that owns GlobalFoundries, until December 2012. Mr. Kelley holds a B.S. in Chemical Engineering from Massachusetts Institute of Technology and a J.D. from Santa Clara University. investors, customers, suppliers, parts, resulting in the founding of world. In the years since, Amkor contractors and the members of the ANAM Industries in 1945. Technology, Inc. has grown to communities in which the company become a world-class supplier in the operates. Seeking greater economic vitality, semiconductor industry, providing the Korean government looked to the highest quality packaging and History of the Firm semiconductors as the future, so test services. ANAM entered into semiconductor It all began with a bicycle… manufacturing in 1968; starting Hyang-Soo’s principles were simple: with just three-wire bonders and work for the customer’s trust; In 1935, Hyang-Soo Kim opened two die bonders. maintain trust with quality and his first business on the south side patience, and cut costs wherever of Seoul, Korea, selling imported Soon after, with the help of his son, possible. These values would help Japanese goods, including bicycles. Joo-Jin (James) Kim, founder of drive the growth of Amkor, the That business eventually grew to Amkor Electronics, Inc., they began semiconductor industry and the include the manufacturing of bicycle to sell ANAM’s products around the transformation of Korea’s economy.SR 11

An Interview with Viv Allanson, Maroba CEO: ‘We Continue to Evolve from a Cottage Industry to a Robust Contemporary Innovative Organisation that has Influenced not Just Locally but Globally’ “Maroba has been able to grow off the back of our reputation and continued focus on personalized services.” Old-age is a very difficult phase experiences every day for its purchase a 10 room old maternity in one’s life. residents and clients. Maroba’s cottage to start Maroba Rest Home vision is to deliver experiences like for Elderly Ladies. After receiving On one hand, advances in medical no other. a grant of land from the govt, the technology have led to increased management committee set about life expectancy, at the other end of While its traditional services such as growing the organisation to serve the spectrum, with families largely residential aged care and retirement older people in our local community. becoming nuclear and children accommodation remain in focus, The building kept growing and then moving all over the world, many Maroba has introduced a new range more services were established seniors who may not be very active of wellness and support services on the Waratah site to encompass or mobile, face loneliness and that are structured to support the a tri-level care facility. Today, caregiving issues. older person. Known as Community Maroba offers an extensive range Services, these programs are also of boutique customized services In light of the foregoing, we’re open to the community and include and is about to expand into thrilled to present Maroba. Tai Chi, Cafe Days, and luncheons. spectacular Lake Macquarie with a The programs offer a healthy new small scale vertical village for Maroba is committed to providing approach to ageing by aiming to Independent living for the young at a safe, relaxed and welcoming improve the participant’s quality of heart over 65. environment for residents, clients, life, and by supporting them to be community, staff, volunteers, and more independent. What kind of responses students. Its team of dedicated have you received from your professionals are focused around Maroba was incorporated in 1954 consumers over the years? creating beautiful communities and is headquartered in Waratah, How have they motivated and strive to help residents stay NSW Australia. you to shape your offerings/ healthy and happy. The company grow the company? is dedicated to enhancing lifestyles Viv Allanson, Maroba while creating meaningful CEO, spoke exclusively Maroba is well established and to The Silicon Review. enjoys a very positive reputation “Maroba will continue Below is an excerpt. in our region and the wider aged to grow its services and care sector. We receive generational Why was the company set referrals from families who have innovate to meet the up? And how did you expand experienced our services in the past. aspirations of future your company and its They keep sharing their stories. cohorts of older people offerings over the years? The experience our consumers and their families in have day in day out shapes our the midst of poor govt Maroba was established by a local delivery…we rely on live feedback funding and increasing Baptist church that saw the need to keep adjusting our interventions to provide care with dignity to the and offering to better suit the compliance and elderly women in that local church. individuals needs and aspirations expectations.” Viv Cork (a local resident) identified for their lives. Being a smaller the need and dared to dream of the organisation allows us to be more 12 possibilities. Three people including nimble and thus more responsive Mr. Cork mortgaged their homes to to our consumers. It’s all about relationship and transparency.

Maroba has been able to grow off that is unshakeable for us to build are the norm within Maroba and the back of our reputation and upon. It is these five assets that have we are corporate sponsors for ‘Got continued focus on personalized contributed to our reputation and Your Back Sista’ (Supporting Women services. positioned us so well within the escaping Domestic Violence) and marketplace. ‘Divas on the Green’ (Westpac Rescue What challenges did you face Helicopter and Breast Cancer). in your initial years? Is it true that striving for both ethics and success in a Where do you see you and Whilst I was not around in the business is a tough feat? your company a couple of early years, we have stayed years from now? close to that experience through It may be tough for some but when storytelling and are very aware of you know your true north…that I see myself continuing to support the financial struggles to get such makes it much easier. You don’t have the team especially those on a an organisation going. We continue to second guess yourself and you leadership journey as it has always to evolve from a cottage industry to can stay true to the purpose and been my priority to raise up leaders a robust contemporary innovative values. and release them to fly. Maroba will organisation that has influenced continue to grow its services and not just locally but globally. Our People like when companies innovate to meet the aspirations commitment to purpose has been a are involved in social of future cohorts of older people major success factor…you just can’t welfare/CSR activities, what and their families in the midst of waiver on that. do you say about this? poor govt funding and increasing compliance and expectations. If you have to list five The Maroba family is a generous factors that have been/are family and support SR the biggest asset to your many causes to make organization, what would a social impact within they be and why? our local community and beyond. Maroba The factors that make us stand supports the very out from the competition are our poorest of the poor purpose, our values, our culture, in a nursing home in our people, and our leader. Keeping rural South Africa. on purpose sets the foundation Fundraising activities Viv Allanson: A Formidable Leader Viv Allanson, CEO Viv Allanson started as director of nursing in 1994 and was invited to be Maroba’s first CEO in 2000. Viv is a CEO who never accepts the status quo; in fact, she has just been announced as the Australian ‘Game Changer of the Year’ in her role as CEO of Maroba. She has continued to be on the front foot and is frequently recognised for its innovation within the aged care sector. Viv is a leader who strives to bring others on the journey of growth and change always sharing generously her time and experience to support all who aspire to be a “Difference Maker”. The registered nurse in Viv never lays down and is always advocating for the profession and its advancement as an integral part of the health care team. 13

An Interview with Lane Mendelsohn, Vantagepoint AI President: ‘We Bank on Our AI-Powered Trading Software to Help Traders Preserve their Hard-Earned Capital and Create Real Wealth’ “We are constantly evolving our technology so that our customers can trade smarter, with more confidence, and for greater gains.” Artificial Intelligence (AI) has Lane Mendelsohn, How successful was your first emerged as a powerful disruptor Vantagepoint AI President, project roll on? Share the in the Financial Services industry. spoke exclusively with experience. Many institutional players have already The Silicon Review. hopped on to the AI bandwagon. In We launched our first product in 1983, another couple of years, widespread Why was the company set up? and the software was very well received adoption of cognitive systems and AI is And how did you expand your once people got it installed on their expected to boost worldwide revenues. company and its offerings over computer and they started utilizing it. An IDC report predicts that revenue There was a challenge though – it was growth could touch $47 billion by 2020. the early 80s! Everyone didn’t have home computers back then compared to With this in mind, we’re thrilled the years? the current scenario. Computers didn’t to present Vantagepoint AI, have the computing power either. And, headquartered in Wesley Chapel, The company was originally set the people who did have computers Florida. up in 1979 as a way for my father often didn’t know a lot about how to to develop cutting-edge trading use them. My father did a lot of “tech Vantagepoint AI is a leader in ai trading technology for himself. Back in the support” in the early days; even going so software research and development. early ‘80s, it was very expensive, far as to help people find and purchase It forecasts Stocks, Futures, Forex, and obviously, to develop software. a computer to run the software they had ETFs with proven accuracy of up to Most people did not have computers, just purchased. That level of customer 86 percent. Thanks to Vantagepoint’s so consequently there weren’t very support has become the foundation of patented Intermarket Analysis, it many software developers. My father how we treat our family of Vantagepoint can predict changes in market trend chose to expand his research and traders. We still provide this white direction up to three days in advance, development into this emerging glove level of concierge service to our enabling traders to get in and out of powerful tool by licensing the customer base so that not only do they trades at optimal times with confidence. technology to allow him to take have the most powerful tools available The company is also recognized as one it to another level. He figured with in leveraging the power of AI, but of the Top 10 Places to Work in Tampa other people benefiting from his we also want to ensure that they’re Bay, a nationally certified great place technology and paying him to license successful with it. to Work, and an Inc. 5000 company it –that would give him more financial that employs a “family” of over 60 team resources to continue developing What do you feel are the members. Vantagepoint is also actively his AI-based software. Today, 40 years reasons behind your company’s reputation? “Our vision is to be the financial market forecasting software of choice There are two fundamental components of our success: our culture and our for traders and investors around the technology. Our culture starts with our people which dictates how we serve ”world. on, we continue to license the software our customers. Our product provides and reinvest that capital into continued a meaningful service that empowers committed to giving back in the Tampa Research and Development with our traders with reliable technology and Bay community and donates a portion on-site team. intelligence. These two things combine of its revenue to Shriners Hospitals for to create our reputation. Children monthly. Reputation is how people view you; as a business owner, I want to make sure 14

that I’m serving my customers and my we have a 40-year track record with passionate, that are always innovating team. So every decision that we make, our customers; we really have a good and looking for ways to better serve we consider both groups of people. idea of what our customers need, what our customer base. We have a team What good would it be to make a they want, and what’s going to help that embraces and lives our core decision that’s in the best interest of them take their trading and investing values. our employees but maybe isn’t in the to the next level. But we are also smart best interest of our customers or vice enough to remember that we don’t Second is our technology. For over versa? know everything, and we can still 40 years we have been refining and learn from our customers. perfecting the technology so that it Are there any factors that gives our customers an edge over the have played key roles in Building a culture of competition. shaping your organization’s sustainability inside an road map? organization is very important Our third asset is the support we to maintain a reputation in provide to our customers and our Our company mission is ‘Empowering the global market. How is it dedication to their success. We put Traders Daily’, so if it’s an true for your company? significant resources behind making enhancement to the software, if it’s sure we’re there for them, we’re something new that we’re coming For us, our organizational culture helping them, and we’re serving them. out with, an indicator, some sort of is paramount. We have eight core Their success ensures our success. technological advancement, we need values that we do not waiver from – to make sure that at the end of it, our they drive our daily operations, our Fourth, as we discussed, is our culture. customers are going to say, “That hiring, and all of our interactions. We know that by being dedicated to helped me. I’m benefiting from that.” They include things like integrity, and maintaining our culture, we will passion, teamwork, innovation, naturally ensure our success, be it If that’s not what we’re hearing, then communication. We believe these are internal or external. we’ve missed the mark and that’s not non-negotiable qualities we believe the path that a company needs to be based on in Finally, the fifth would be our core we need to order for it to grow and be successful. values. When we do something we continue As a small company, we have the know why we’re doing it and who to pursue. luxury of keeping our eye on our it’s going to benefit. That foundation After culture down to the last team member. guides everything we do and it allows being in A lot of companies, especially larger us to make intelligent business business organizations, don’t or can’t invest in decisions. since their culture; we spend a lot of time 1979, Where do you see your on it, and time is money – as you company a couple of years Lane Mendelsohn, President know. We’ve been voted one of the from now? best places to work time and time again, and that resonates with We’ll continue to focus on AI technology even more since it’s our customers. Our commitment bearing fruits for the industry we to giving back is also equally as serve. We’ll also continue to evolve important to our customers as it how we serve our customers while is to us. maintaining our culture and positive atmosphere of innovation. If you have to list five factors that are your That said, I expect our company to biggest asset, what would grow by leaps and bounds in the years they be and why? to come. Equally as important, we will continue to give back to worthwhile Without a question, the number one non-profit organizations; we’ll asset in our organization is our continue to do well and do good. people. We have a fantastic team. We have people that really are SR 15

Words from the Yoda of apps — Daniel Payne Compsoft has been around a while – The One Of Its Kind, Award since the late 1970s in fact – which is a long time for its company! The Founded almost 30 related to how the changes last 30+ years have seen compsoft years ago, Compsoft is could be implemented, adapt, innovate and evolve. focused completely on evaluate whether there mobile app development. is any new tech. Changes We spent our early years developing It quickly became leaders could be minor updates and some pretty hardcore systems in this field picking up tweaks (point releases) to and software. However there are a Android and Windows, major upgrades and re- number of interesting turning points and adding them to its designs (version updates). in our history; the launch of our repertoire, as they were bespoke development department released.The company is E-commerce App in 2003, the introduction of our in- known for designing and Development: house design agency in 2006… building mobile apps, voice- controlled software, and IoT E-commerce apps are an …and then Apple announced the solutions. It has published essential part of a business, iPhone in 2007… well over 200 solutions and whose business is to sell apps always with a focus goods or services. However We quickly recognized that the on premium quality and this sector is not the reserve introduction of the iPhone opened cutting-edge technologies. of the high-street titans, up a whole world of opportunities there is room for the small for application developers and when A brief outlook to medium-sized business Apple released the SDK in 2008 we at the solutions or start-up who wants to registered as developers and the provided use a mobile app as a means ‘Silver Fox’ was coding that same to sell to their customers. day on a shiny new Mac Mini and we Ongoing Development: Compsoft develops delivered our first commercial iOS traditional e-commerce app in 2009. Ongoing development is a apps but also delivers apps natural evolution, especially which are more boutique in The rest, as they say, is history. if the clients have signed their approach. Apps which Thanks to our insight and up to evolve. Ongoing either sell physical goods willingness to take a risk, our support isn’t a prerequisite or services or in-app digital technical prowess, our design ability although it adds better value services. The company and an uncanny understanding if someone does, as they knows how to design an app for the touch interface, we focused can take advantage of the which sells high-value goods, wholly on mobile app development discounted rates! really communicating to the and quickly became leaders in user when they should part our field picking up Android and The company treats ongoing with their hard-earned cash Windows, adding them to our development pretty much and making it an easy and repertoire, as they were released. as it treats a new product, reliable process for them. with the key advantage of The most recent significant event in already knowing the app and Web App Development: our history was during 2016 when the business. However, the the bespoke arm of Compsoft broke company will still revisit the Developing a web-app away from the legacy licensing side business reasons for making using standard HTML5 of the business in order to wholly changes, explore options technologies is an important focus on building mobile apps. part of the company’s Compsoft Plc became Compsoft service offering. Developing Creative and the future looks bright! 16

-Winning App Development Company Compsoft Creative a web-app comes with its own challenges and pitfalls, which helps the clients to navigate. Storage on the device is limited, as is access to natives APIs and push notifications. While there are specific technical and design limitations to consider, its process for developing a web-app is not too different from that of its native cousins. Mobile App Development: “ Daniel Payne, Managing Director Compsoft develops mobile apps for smartphones and tablets We’re not your typical mobile app on Android, iOS and Windows development house, either. We didn’t platforms. It develops native apps just jump on the mobile app bandwagon using the tools sets provided by because it was the shiniest thing out Apple, Google and Windows (Xcode, there, becoming the kind of app house Android Studio and Visual Studio) which is all front-end and no technical and where appropriate developing gravitas. No, our flare for excellent using cross-platform technologies design is underpinned by our technical such as HTML5. excellence andour commitment to keeping our team up to date on the The company is a vertical agnostic, latest evolutions from Apple, Android, and this is the key. Developers and Windows.” who focus on a single sector (such as pharmacy or banking) tend to have preconceptions about the way things should work and are not able to think creatively when posed with a functional or technical challenge. The brains behind the operations Daniel Payne, Managing Director We are a team focused on excellence, innovation and we enjoy being challenged. We want to see your app becoming a huge success and will do everything we can to make it one. SR 17

A Healthcare IT Partner - Allscripts A Deep Commitment to ASEAN The Company’s Leader David Chambers | Managing Director, Allscripts Asia-Pacific Operations David is Managing Director of Allscripts Asia-Pacific Operations. David has more than 30 years of experience in international healthcare markets. Before joining Allscripts, David served as General Manager of Carestream Health, a U.S.-based multinational corporation, with responsibility for the full business portfolio in Asia. David was also CEO of Visage, a global PACS company, as well as served for 11 years with Agfa HealthCare culminating in his role as VP Sales and Services for North America. David Chambers, Managing Director Allscripts is a healthcare IT effective implementation and company that is invested deployment strategy are ideal in and committed to for public and private hospitals organizations across the globe. alike. Financially robust and growing globally, Allscripts as a company Allscripts Solutions is dedicated exclusively to healthcare information Allscripts healthcare technology solutions and information technology services. solutions advance clinical and operational outcomes and meet A trusted partner the needs of clients globally. Allscripts understands the Discover a solution partner that needs of organizations globally makes your priority, its priority. and helps them advance to Allscripts EMR, population digital maturity with a next- health management, and generation EMR. With more precision medicine solutions than a decade of experience are designed to work seamlessly in ASEAN, Allscripts is well- with all other systems. Whether established in the public and you need to add specific private sector and can deliver functionality or want to upgrade premier solutions to guide you to the industry’s best next- to the next level. generation EMR, it will help you create an Open, Connected Proven approach with Community of Health™. real results Sunrise EMR Together with its clients, Allscripts has a delivery Improve outcomes and patient approach and solution which safety and reach digital maturity has been proven to work - all with an electronic medical effectively. The firm’s cost- record as unique as your organization. 18

“ With Allscripts, you can cumulatively invest in IT, from functional systems to precision medicine. Our systems enable you to easily innovate to create your programs, enable patients to easily access care, and provide personalized care ”with genomics—so you can prepare for what’s next. Sunrise Acute Care to help ensure patient safety at specimen management, patient each handoff. Your clinicians keep identification, analytic operations, Your clinicians make thousands of the same user-friendly tools across information distribution, billing, and decisions each day. Sunrise™ Acute outpatient and inpatient settings, business performance management. Care improves care delivery by rather than having to learn and incorporating advanced decision operate multiple systems. Sunrise Pharmacy guidance, including Computerised Physician Order Entry (CPOE), iPro Anesthesia Sunrise Pharmacy is a full-featured note and flowsheet documentation, information system that helps clinical summary views, and iPro Anesthesia is a comprehensive hospital pharmacists has tighter other key workflows. Its solution end-to-end mobile Anesthesia control over the medication supports the full spectrum of health Information Management system management process. It helps information for your patients, (AIMS) designed by practicing organizations improve quality and designed around a single, shared anesthesiologists and ranked #1 safety in the complex medication and integrated plan of care. It’s the anesthesia solution in Black Book management process, provide for support clinicians need to provide and KLAS in 2019. It offers a single greater efficiency and productivity, optimal care. patient record from pre-op to PACU, and improve operational margins providing anesthesia providers’ with smarter inventory control. Sunrise Ambulatory Care real-time access to required (Outpatient) clinical, billing and administrative Sunrise Radiology information, and it supports fast Juggling the complexities of ongoing accurate clinical documentation. Sunrise Radiology provides users care is difficult for patients and with a single patient repository for clinicians alike. The company Sunrise Laboratory outcomes, quality, and regulatory simplifies care coordination across requirements. The solution enables every stage and setting of care with Sunrise Laboratory is a laboratory providers to make point-of-care a continual patient record – so your information system (LIS) that decisions from a single patient clinicians are informed to make the supports all laboratory business record. Further, the total cost of best decisions. Sunrise Ambulatory models, including hospital, ownership (TCO) is reduced by Care tracks vital processes related to reference or hybrid labs, as well eliminating additional hardware referrals, scheduling, current orders, as single-site or multi-facility labs. and databases as well as the need medications, results, and documents It automates the entire laboratory to maintain and build additional process, including order entry, interfaces to use Sunrise Radiology. SR 19

Propelling transformation for rapid growth: Laserfiche Meet the driving force behind Laserfiche, Chris Wacker As CEO, Wacker sets Laserfiche’s strategic vision and drives business growth. With 30 years of industry experience, he has a unique perspective on connecting inspiration and information, technology’s capabilities and the human touch. He is committed to leading a customer-centric organization, inspired by the Laserfiche community and its passion for efficiency. Chris Wacker, CEO Laserfiche is the world’s Document Management Reporting & Analytics leading software for content Organize all your organization’s management, business process information so you make faster, Optimize operations by identifying inefficiencies automation, and productivity- better business decisions. and taking advantage of boosting data analytics. With users hidden opportunities. spanning more than 80 countries Capture across the globe, in nearly every Control all your paper, digital and Platform Services industry—including government, mobile content with state-of-the-art Laserfiche offers key digital education, financial services and Laserfiche tools. transformation-enabling healthcare—Laserfiche solutions components that meet make organizations smarter, more Process Automation compliance requirements, collaborative, more efficient and You handle the business. Laserfiche integrate with third-party more effective. will handle the process. The applications and more. company’s solutions will help Records Management Establish guidelines for Laserfiche provides the you manage your mission-critical organizing your documents following functionalities processes and eliminate busywork. Content Services Task Management to ensure compliance and Manage your mission-critical business continuity for your Laserfiche enables organizations processes to eliminate company. to manage documents, videos, spreadsheets, emails and busywork. photos and other content. Investing Security in a content services platform Forms Protect sensitive content, will help your company eliminate Eliminate paper forms and enable compliance, and achieve paper, optimize costs and power manual approvals for a better records integrity through innovation. user experience. secure document management. 20

Cloud • Protect privacy and confidentiality • Speed case review and processing Capture, organize and automate with SSL/TSL encryption with automated workflow steps information in Laserfiche Cloud with and strict access controls for that can be accessed on any device industry leading security. unstructured data • Enable judges to review and take ECM Integration • Provide agency staff with action on case files through the Centralize operations by integrating secure, controlled access to Laserfiche Mobile app digital content with other applications. centralized repositories from anywhere in the world with • Automate case filing and records Laserfiche serves the following secure Single Sign-On, SHA-256 requests to free up staff time industries encryption, and multi-factor authentication Improve legislative transparency Federal Government Deliver high-quality records to staff Meet Your Agency’s Mission Healthcare and the public with ease. • Use business process automation Shorten collection and claims cycles • Provide online access to • Enable citizens to view court to collaborate on content, route opinions, agenda items on it for review and approval, and information with secure, web- demand. publish it to secure web portals based interfaces • Save time by sharing, searching • Automatically route requisitions • Publish an online public record and retrieving information across for approval and review complete with audio, video and multiple agency locations and • Extract data from EOBs and link supporting documents repositories it to patient records, facilitating • Provide and process information faster cash posting • Provide judges with real-time in a safer, faster and more cost- • Eliminate the need to physically documentation in their chambers effective manner than ever before copy, batch and transport provider to perform remote video documents arraignments Work Anywhere, Anytime • Route charge forms to appropriate • Securely capture, view and act personnel for verification, coding Human Resource and billing input Automate all stages of recruitment and upon mission-critical content – onboarding from anywhere in the world Law Enforcement • Manage tasks by individual or Securely share records between Create one view for all new hire team and use e-forms to complete agencies documents and tasks. work orders, sign documents, and Expedite document review between • Use web forms to capture and approve services in the field court staff, attorneys and law • See documents mapped out in the enforcement. route job applications real world and capture images and • Instantly send notifications documents with geolocation • Automatically notify attorneys of • Ensure that mobile content assigned cases and notify police to hiring managers when an resides within your agency’s IT when charges are filed application requires review governance structure, while giving • Route hiring decisions to HR to employees more choice over the • Enable police officers to expedite the onboarding process devices they use submit police reports, pre-trial • Automatically schedule IT motions and other documents provisioning, benefits enrollment Reduce Risk with Industry-Leading electronically and other onboarding tasks when Security a new employee is hired • Manage records in compliance • Maintain different levels of security for each type of document SR with DoD 5015.2-STD within a case file specifications and NARA standards “ • Meet strict standards for security, Enable mobile court case management compatibility, supportability Enable instant information sharing Laserfiche content and sustainability with CoN between judges, clerks, attorneys and management, business accreditation records managers. process automation and data analytics deliver rapid ROI for your organization.” “

Unlocking the Power of the Genome - Illumina As a global company that scale, helping them create the first the intersection of biology and places a high value on map of gene variations associated technology. At the most fundamental collaborative interactions, with health, disease, and drug level, it enables its customers rapid delivery of solutions, and response. Every breakthrough to read and understand genetic providing the highest level of opened up a new world and showed variations. The firm strives to make quality, Illumina strives to meet this it how much further there is to go. its solutions increasingly simple, challenge. more accessible, and always reliable. Finding Answers As a result, discoveries that were Illumina innovative sequencing unimaginable even a few years ago and array technologies are fueling While the rate of progress is are now becoming routine – and groundbreaking advancements in accelerating exponentially, it is only are making their way into patient life science research, translational beginning to understand the clinical treatment. and consumer genomics, and significance of the genome. What molecular diagnostics. Sequencing causes a cancer cell to mutate? What Empowering a Healthy and array-based solutions for the is the origin of a puzzling disease? Future analysis of genetic variation and Is it possible to prevent the next function, in fields ranging from outbreak? Or safeguard the world’s Illumina now can sequence on an cancer research to agriculture food supply? These are just a few of unprecedented scale. Collectively, the challenges that inspire it to push this will give it a much deeper Driving Innovation the boundaries of its imagination. understanding of genetics than ever before. The company will begin As a startup, Illumina aspired to Making a Difference Now to truly unlock the power of the transform human health. Its initial genome. These advances will trigger products enabled researchers to Today Illumina is a global leader a fundamental shift in healthcare explore DNA at an entirely new in genomics – an industry at Francis deSouza “Our goal is to apply innovative President & CEO technologies to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. It is mission-critical for us to deliver innovative, flexible, and scalable solutions to meet the needs of our customers.”

and beyond. Medicine will continue and accuracy, on a massive scale. IVD Instruments Tailored for to become more preventive and View benchtop and production- Clinical Labs more precise. The firm will be scale sequencer comparison tables, healthier, longer. Illumina has only and find tools designed to help you Explore in vitro diagnostic (IVD) just begun. choose the right platform for your instruments designed for the clinical needs. lab environment. With easy-to- Few Products of the Firm follow workflows and integrated Cutting-edge array scanners software, our IVD instruments Illumina sequencing deliver accurate, reliable screening platforms Illumina array scanning systems and diagnostic testing. Clinical labs deliver rapid, sensitive, and accurate can develop and perform their It’s innovative next-generation imaging of Illumina microarrays for next-generation sequencing (NGS) sequencing (NGS) platforms exceptional genetic analysis results. tests, run predefined gene panels, or deliver exceptional data quality pursue a variety of clinical research applications. SR The Face of the Firm Francis deSouza | President & Chief Executive Officer Francis deSouza was appointed President & CEO of Illumina in 2016 and is responsible for directing all aspects of company strategy, planning, and operations. He initially joined the company as President in 2013 and led Illumina’s business units and core functions responsible for envisioning, developing and producing the company’s products. Previously, deSouza served as President of Products and Services at Symantec Corporation, where he was responsible for driving the vision for the company’s market-leading portfolio and served in a variety of executive roles. He joined Symantec through the acquisition of IMlogic, where he was co-founder and CEO. Before joining IMlogic, deSouza was co-founder and CEO of Flash Communications, a provider of corporate instant messaging that was acquired by Microsoft. Following the acquisition, he joined Microsoft and led the team responsible for the development of the company’s enterprise real- time collaboration offerings. Currently, he is a member of the board of directors for The Walt Disney Company. Francis deSouza received a B.S. and M.S. in Electrical Engineering and Computer Science from the Massachusetts Institute of Technology.

Helping Businesses Manage Today and Transform tomorrow - Insight The story began with a college business plan. Investor Relations Many great entrepreneurial tales start with two innovators inspired by an initial idea. In As a publicly-traded company, the firm provides helpful 1988, Tim and Eric Crown began their story in this tools and resources related to its stock on its Investor fashion. With a business plan that took root in a college Relations subdirectory. You’ll find financial reports, assignment and a cash advance from a credit card, they dividend history, an investment calculator, frequently established Hard Drives International — the company asked questions, important contacts and more. that would become Insight. One global team It is now celebrating 30 years of innovation where it has helped businesses all over the world trace new paths The company is always looking for top talent to join its with Insight Intelligent Technology Solutions™. Its growing team. Explore the latest job openings on its expanded offerings enable organizations to effectively careers page, searchable by job function and location. manage today while simultaneously transforming the Find out about its hiring process, as well as information future. about the benefits it offers employees. Corporate social responsibility Analyst and Insight reports The power of technology and its ability to improve lives Discover answers to your pressing questions about is at the heart of what it does every day at Insight. The digital business and its ecosystems. The company company believes in the importance of giving back and has gathered market research and industry analysis the impact it has on the communities it operates and of innovation strategies and disruptive trends in lives across the globe. technology. Insight in the news & communities The Company helps you navigate complex IT challenges. An Insight-sponsored survey by Harvard Business Review Analytic Services revealed workplace Insight provides cutting-edge technology solutions technology impacts hiring and worker retention. Read to organizations of all sizes. With deep expertise and more about that in its newsroom, where you’ll also find end-to-end capabilities, it will help your business run press releases, media center contacts, and important smarter. company announcements. Helping You Navigate Complex It Also, it showcases a growing list of technology events. Challenges See if it will be hosting or participating in any in your area. From ideation to execution, the firm helps you drive meaningful outcomes with the IoT, artificial intelligence and more. It will also help you navigate cloud and data 24

“Our goal at Ken Lamneck Insight is to make President & CEO meaningful The Decision Maker connections that positively impact Ken Lamneck | President and Chief Executive Officer the lives of the people we serve, “Information technology is the best industry in the world, transforming and disrupting many other industries for the including our better. This disruption is increasing in speed and creating clients, partners, significant opportunities that impact how it lives, create and teammates.” and do business.” center platforms to optimize your workloads Ken Lamneck doesn’t believe in settling for the present. and boost security. Business outcomes are He is fascinated with the future and technology, and the business agility, IT transformation, Operational way each inspires the other. This interest and vision have Efficiency, and Customer Experience. driven Ken from the West Point Military Academy to Insight, where he leads the company as chief executive It has seamlessly connected people, tools officer. and support helps keep workers productive, engaged and inspired. Business outcomes After five years in the U.S. Army, Ken began his civilian for this are Productive workplace, Secure career as an IBM engineer. But he found that sales and environment, Simplified technology, and marketing better suited his competitive spirit and the Powerful experiences. servant leadership principles he learned while in uniform. By optimizing your IT supply chain, it helps Ken honed his technical knowledge and people skills you simplify processes, maximize resources while rising through the ranks at Arrow Electronics. and invest in the future. Helps in Reduced As president of Arrow’s Industrial Computer Products costs, more time & resources, Vendor business, he was drawn to the rapid pace of innovation in consolidation, and Maximized IT value. the emerging IT industry. He moved to Tech Data Corp., where he directed its growth and operations across the SR United States, Canada, and Latin America. In 2010, Ken joined Insight. His approachable, hands-on leadership style can be seen in Insight’s corridors every day, as he motivates teammates and aligns their efforts with Insight’s strategy to help clients manage their business today and transform for the future. 25

Providers of Science-Based Solutions That KeepYou on the Cutting Edge - Entegris As a global leader in advanced makes infrastructure investments that “We deliver materials science, the firm has put it closer to its customers in all global innovative, the expertise and determination regions. Entegris has highly skilled team science-based to help solve your most advanced members, facilities and resources are technology challenges. right where you need them to help you solutions solve your most advanced technology to help Every day, and for more than 50 years, challenges. the singular mission has been to help customers customers utilize its advanced, science- PRODUCTS AND in the most based solutions to support a safer SOLUTIONS INCLUDE: advanced workplace; to innovate faster and more industries efficiently; and ultimately to transform • Filtration products that purify improve their the world. gases, fluids, and the ambient fab performance environment and transform The Internet of Things: the world.” A Sustainable Driver for • Liquid systems and components Integrated Circuit Growth that dispense, control, analyze, or transport process fluids From smart speakers to smart homes, smart cities, smart transportation, smart • Gas delivery systems that safely pharmaceuticals, and smart grids, it is store and deliver toxic gases not hard to imagine a world where there are chips in just about everything. This • Specialty chemistries for deposition paper describes how this proliferation and cleaning at advanced nodes of IoT applications and devices is poised to drive unprecedented levels of • Wafer carriers and shippers that demand for memory, processing speed, protect semiconductor wafers from and bandwidth. contamination and breakage Enabling the Technologies • Specialty coatings that provide that Transform the World high-purity surfaces for wear- resistance, corrosion protection, As a global company working with and smoothness leading manufacturers to enable ongoing advancement in technology, • Premium graphite and silicon Entegris have a global infrastructure carbide for high-performance that includes strategically placed applications manufacturing sites, R&D facilities, and customer support centers. The Company • Shippers and trays for protecting and transporting disk drive components The Science of Innovation The Fourth Industrial Revolution is here. Artificial intelligence augmented reality, Internet of Things – these are 26

Bertrand Loy, President & CEO The Leading Man not just trends, they are • Specialty coatings Bertrand Loy | President and drivers changing the way • Graphite, SiC, and Chief Executive Officer people live across the globe. With these new drivers engineered carbon Bertrand Loy is the President and and the increasing speed • Surface preparation and Chief Executive Officer of Entegris and of innovation, there comes an expectation for higher- cleaning a member of its board of directors. quality, higher-performing • Liquid and gas storage Mr. Loy joined the company in 2005 as technologies at a faster pace. part of the merger with Mykrolis, where Through the power of its and transport award-winning solutions he had served as the Chief Financial and its technical expertise, Micro contamination Officer since 2001. Since the merger Entegris is providing Control with Mykrolis, Mr. Loy has held a series customers with innovative, of leadership roles including Senior science-based solutions to • Leading-edge liquid Vice President, Global Supply Chain, their toughest technology filtration and purification and Manufacturing, and more recently challenges. “We are the as Chief Operating Officer from 2008 to Science of Innovation,” says • Gas purification at parts Entegris. per trillion (ppt) levels 2012. Materials Science and • Airborne Molecular From 1995 to 2000, Mr. Loy was the Analytics Contamination (AMC) Controller and head of manufacturing solutions for advanced • Separation science fabs for Millipore’s Laboratory Water • Membrane science and division before becoming Millipore’s • Wafer and reticle Chief Information Officer. He began his engineering handling career with Sandoz Pharmaceuticals • Polymer characterization (now Novartis) where he held numerous • Fluid management, roles in strategic planning, finance, and and development sensing, and control internal auditing while based in Europe, • Interfacial science • Source of contamination Manufacturing Japan, and Latin America. Excellence analysis Mr. Loy serves on the board of Harvard • Ultraclean component Bioscience, a global manufacturer of a Advanced Materials and materials broad range of life science solutions. manufacturing • Materials synthesis and He is the Vice-Chairman of SEMI, a tailored formulation • Rapid prototyping and global association providing industry customization • Precision gas mixtures stewardship and promoting the • Leading-edge quality interests of the global electronics control with integrated SPC supply chain. • Broad global Mr. Loy holds an MBA from ESSEC manufacturing footprint Business School in France. SR 27

Providing digital services for rapid growth: Pulsion Awise man once said, “If 20 years of web design experience, SEO your business is not on the company is no stranger to the internet, then it will developing the most engaging web Take advantage of search engine be out of business.” It holds true platforms. traffic and get your website for businesses belonging to just noticed with a broad range of SEO about every industry. Whether UI & UX Design techniques. Key terms, Keyword a company caters to tourism, planning, and trend analysis are just real estate, telecommunication, Don’t limit access to your some of what Pulsion does. software services, or logistics, website. Pulsion’s intuitive and healthcare, A presence on the user interfaces are designed to be Mobile Applications internet helps a company gain fully accessible and responsive greater viewership and helps in across all (PC, Tablet & Mobile) Working in partnership with bolstering credibility. devices, browsers, and operating you, Pulsion can deliver a mobile systems. app-based upon your specific In light of the importance of a user- business needs and objectives. friendly and interactive website, Rich Functionality It is committed to developing a company named Pulsion has optimal mobile technologies that emerged as one of the world’s The company delivers a range of will compliment your business leading firms in web design, mobile modern website features including operations and profitability. application development, and customized site search, social relevant services. media Integration, user feedback, The company’s mobile app integrated video and audio content, development expertise includes Here are some of event calendar, subscriptions, creating native mobile apps for Pulsion’s services analytics, integrated maps and specific operating systems including many more. iOS and Android. Its preferred Web Design mobile technologies are Swift, Java Security and React Native. The digital era has reinvented how we communicate and Given the prevalence of cyber-crime Efficiency access information. Whilst this and hacking, security is now a high could be seen as bringing new priority for organizations. Pulsion’s Pulsion’s mobile applications challenges, the team at Pulsion technical skills, experience, and are optimized to be functional prefers to look at it as a fresh security accreditations allow and efficient in the process. The opportunity to engage with your the company to deliver highly ability to custom-build your app audience and gain an edge on the secure websites and support and means your particular business competition. maintenance services ensure that requirements are met and can, they remain secure as any new therefore, be well integrated into Pulsion’s team works diligently threats arise. operations. to produce the highest standard websites that are accessible Digital Branding Support across devices, browsers, and operating systems, using The design team will help Not only can Pulsion develop the solutions such as .Net, PHP, best mobile app software for your JavaScript, and Python. With over communicate your brand in a way business, but it also understands that as your Organisation grows and that is stylish and consistent with the commercial landscape changes your brand specification. This you may require updates or support is then echoed throughout your throughout the process. website, creating the most engaging platform. 28

Easy to Use John McGuire, Founder User experience and customer “Pulsion engagement are essential for mobile Technology applications. Pulsion works closely with partners with all clients to develop the most effective its clients to and practical mobile solutions that suit deliver innovative their needs and requirements perfectly. digital, mobile and artificial intelligence Consumer Engagement services.” Building an engaging mobile offering 29 can make your business more accessible and valuable for your customers. As an invaluable channel for your Organisation mobile apps can aid in building stronger brand loyalties and greater engagement, as well as gaining access to important customer feedback and data. Digital Transformation At Pulsion, the team prides itself in the experience of the entire technology stack and understands how to integrate mobile solutions into your organization's digital offerings. This allows for the maximization of the benefits of not only mobile but also the cloud and artificial intelligence, to meet your business objectives. Software Development Relying on manual processes, legacy applications and disparate systems can often anchor your Organisation from progression. Pulsion’s experience and esteemed knowledge can remove restraints and get it moving in the right direction with innovative software development solutions. Pulsion is highly experienced in all areas of software design and development. It works with you to deliver creative software solutions that will make a real difference to productivity and efficiency. Its project teams include experts in project management, design, marketing, software, and quality assurance- all of the required skills to deliver exceptional tailored solutions. SR

Aligned Assets are a Driving full-service company success that develops address through client management solutions for local and consumer authorities, the emergency services address and the commercial sector. The resolution company almost exclusively works Aligned assets with AddressBase products from Ordnance Survey but whatever addressing needs a client may have, Aligned Assets can handle. Customer Service sits at the heart of what is done and Aligned Assets takes pride in the quality of solutions it provides to its clients, for custom and product development. The company’s belief is that software should be a pleasure to use, and has designed solutions to achieve this goal. Solutions Insurance companies from around Address Cleansing for Energy the world. No matter what service Suppliers Address Management your business provides having access to accurate and current data Poor quality addresses within Chances are, your Organisation uses will help you do things better. an Organisation create major addresses in many of its computer headaches and confusion, systems. From updating your LLPG, Address Management allows your leading to unnecessary wastage providing an address lookup on Organisation to receive the very in billing, handling of customer your website or storing an address best address data available, hold inquiries, household visits or other in your accounting system addresses it within a centralized structured operational activities. Aligned can be of critical importance to format, manage property lifecycle Assets can help energy suppliers your Organisation. Aligned Assets and share that data with other review, cleanse and match their provides software that makes users and systems. If you want to own address data to ensure they are Address Management Simple. create additional address data in as accurate and up-to-date data as recognized industry standards you possible. Not only will this help with For some organizations you can do so too. Address management coping with the Central Switching need the ability to manage these is the process of not only using Service (CSS), it will give any energy addresses, UK Councils have address data but of building it supplier large benefits in its own a statutory duty to do so, but and building upon it. Corporate right. other organizations also need to gazetteer management is ensuring manage addresses, such as the that this data is then shared across By implementing Aligned Assets’ Emergency Services, Local and and used by an entire Organisation. cleansing solution, iMatch, a user National Governments, Utilities and 30

can take a list of addresses in any or unstructured format and cleanse to-date address data being shared structured or unstructured format it against a centralized address list, across the whole organization. By and cleanse it against the most such as AddressBase Premium or using the automated processes up-to-date and accurate address your central gazetteer (provided and technology, the need for product available, Ordnance it us up-to-date and accurate). The manual intervention, and therefore Survey’s AddressBase Premium. end result is an official address that duplication of effort, is removed, The end result is an official address complies with British Standard saving time and money. that complies with British Standard B7666, and therefore includes B7666, and therefore includes the nationally recognized Unique Cleansing and matching the nationally recognized Unique Property Reference Number (UPRN) address data is essential for any Property Reference Number (UPRN) and geographic coordinates of that organization using addresses, and and geographic coordinates of that property. depending on your requirements, property. The solution is so flexible the company can either provide it can integrate with any other Easy to use, Aligned Assets software a solution as a module within a system being employed, resulting can integrate with any other corporate gazetteer, as a standalone in synchronized, accurate and up- system being employed, resulting product or as a service where the to-date address data being shared in synchronized, accurate and up- matching is done for you.SR across the whole Organisation. By using the automated processes and technology, the need for manual intervention, and therefore duplication of effort, is removed, saving time and money. Address Matching & Andy Hird, Managing Director Cleansing “Aligned Assets are Poor quality addresses within the leading provider in an Organisation create major Address Management headaches and confusion, and Augmented Reality resulting in unnecessary wastage in billing, handling of customer solutions, helping inquiries, household visits or other organizations consume, operational activities. share, integrate and match Over the last 22 years, Aligned address data.” Assets has enabled local authorities, emergency services, and water company customers to cleanse and match their address data to that in AddressBase Premium, achieving large efficiencies in the provision of council services, accurate billing and emergency response to the public. Using sophisticated matching routines within the matching solution, iMatch a user can take a list of addresses in any structured

The Experts in Compliant Business Cloud Platforms – Pulsant The Uk’s Leading Secure The Vision so that you can focus on what’s Hybrid It And Cloud Hosting important: running your business. Provider Helping You Realize To help organizations reach their Blending the best of people and The Benefits Of The Cloud Through full potential by taking advantage technology through infrastructure, Strong Relationships And Strong of the cloud to drive real business IT transformation, and multi-cloud. Results. benefits. Ensuring that technology is a business enabler, underpinning The firm’s in-house expertise and Technology supports the business, future success and meeting cloud consultancy, combined with drives innovation and helps the challenge of security and leading-edge technology solutions, elevate you above and beyond continuous compliance. means it can give you complete your competition. At least that’s visibility & control over your entire how it should be. The company It is a hybrid cloud company that IT environment. More than that, sees technology as the ultimate focuses on IT and cloud managed it provides you with actionable enabler, which means your services, transformation, security, intelligence, best practice organization comes first, aligning and compliance. It has got the processes, and complete support your IT strategy to your business expertise, resources, and solutions to help you meet your business objectives, and not the other way to design, develop and manage objectives. around. intelligent hybrid IT platforms Complete Consultancy, “Our mission is to Comprehensive Support continuously develop our knowledge, enhance our From onboarding to delivery, capabilities and improve our deployment, and support, the solutions to proactively meet firm is there to help to collaborate the needs of our customers closely with you and your team and stay ahead of a rapidly from the very beginning to ensure the design and deliver a solution evolving market.” that is fit for purpose and matches your requirements. The company understands how important your business is. This is why it collaborates closely with you and your team from the very beginning to ensure it designs and delivers a solution that is fit for purpose and matches your requirements. From the initial engagement where it works with you to refine your requirements and define your outcomes, to ongoing support – you will receive expert consultancy, advice and dedicated service to help you meet your business objectives. 32

The Decision Makers Niclas Sanfridsson | CEO Mike Tobin | Chairman Pieter Knook | Deputy Chairman Niclas joined Pulsant in 2017 Mike is an award-winning following a rich and diverse CEO, non-executive director, With a rich career spent technology career. Niclas has vast entrepreneur and author. He working for the likes of experience in running businesses has over 30 years of experience Microsoft for 18 years and at that focus on offering data centre in the telecommunications and Vodafone where he spent two and managed IT services. technology industry. and a half years, Pieter is also on the board of TDC and is chairman of Matillion Ltd. Optimize your Technology benefits of cloud to your organization, using a hybrid cloud to improve Environment enabling your growth and spurring security, performance, and innovation. All while remaining connectivity. Get the most of your technology secure and compliant. investment with Pulsant’s consulting, Consultancy and Professional hybrid cloud and security expertise. Continuous Compliance Services How does it do it? Through its experience and in-house skills that With compliance playing a critical With its wealth of IT consultancy enable it to address the needs of the role in today’s business environment experience, it helps you use customers and support them now and reaching and maintaining it is technology as a force to support and into the future. a challenge. Pulsant’s exclusive enable your business to succeed. The intellectual property around firm provides people-based services Pulsant is a hybrid cloud specialist, regulatory and cloud insight has led to and knowledge to ensure your IT with a focus on private and public the development of a market-leading strategy aligns with your business cloud services, network connectivity, 360° managed security service. strategy. security, and integration. What this means for its customers is that Pulsant Protect The Infrastructure it designs, develop and supports solutions that help them manage their The core portfolio of security The company maintains, owns and hybrid environments and transform solutions has been designed and operates an extensive UK-wide their IT operations while remaining developed to ensure your business network of enterprise-class data secure and compliant. is safe and secure in today’s rapidly centres, with a focus on security, changing threat landscape. availability, and compliance. Pulsant Managed Cloud Customer Connect SR The firm designs, deploy and manages cloud platforms that deliver the full Customer Connect is a management platform that enables organizations 33

The UK’s Leading Health And Social Care Software And Services Company – System C Connected Care System C & Graphnet communities. It does this Care Alliance by linking information from The firm is known for its multiple systems, integrating modern, easy-to-use, System C and Graphnet together workflows between care settings integrated IT solutions for form the System C & Graphnet and supporting multi-provider the UK health and social care Care Alliance, a strategic alliance reporting & analysis. sectors. Its solutions help the offering integrated IT solutions customers deliver improvements to the UK health and social care The company’s solutions use in the quality of care, combined market. leading-edge technologies - with increased efficiency and including mobile, wearables, financial savings. Together it is: instant messaging and machine learning - to radically redesign System C has over 25 years • The no. 1 supplier in social services and the way clinicians and of experience dedicated to care with 49% of local patients interact together. supporting health and social care authorities with social service in the UK. It understands the responsibilities using its NHS Long Term Plan customers’ needs and priorities Liquidlogic Software and the Global Digital and is proud to have built up a Exemplar program broad portfolio of market-leading • The no. 1 supplier in shared solutions designed specifically to care records with over 40 The solutions address all support them in the delivery of CCGs (covering 12m patients) aspects of the government’s integrated services across whole using CareCentric shared transformation agenda as outlined care communities. records in their area in the NHS Long Term Plan. Its focus is on supporting: “System C • The no. 1 supplier in mobile specializes decision support systems with • integrated health and social in providing over 30 Trusts and 750 wards care solutions health and care performing over 6 million solutions that assessments a month with • new models of care, shaped allow for the CareFlow Vitals (formerly around patients' needs integration Vitalpac) of services in • timely clinical information individual Trusts, • The no. 2 suppliers in acute when and where it is needed between different Electronic Patient Records settings, and with deployments in 23 Trusts • electronic records and across whole care paperless working communities.” • The no. 1 supplier in child health (covering 5m+ • access to the data analysis children) required to drive efficiency gains and improvements in the A significant provider health of a population in areas such as maternity and Business • patient access to records and Intelligence patient engagement The firm specializes in providing System C is working with the health and social care solutions UH Bristol NHS Foundation that allow for the integration Trust as part of NHS England’s of services across whole care Global Digital Exemplar program. Together it has developed an 34

The Joint CEOs Markus Bolton, Joint CEO Markus Bolton | Joint CEO Markus has 35 years of experience in the software industry and has specialized in healthcare informatics since 1993. He founded System C Healthcare (1983), Shearwater Healthcare Investments (2012) and Shearwater Systems (2013) and is an investor in and director of the shared care record specialist Graphnet Health. Markus has worked at various stages of company development including start-up, early investment, IPO and exit as well as having considerable experience of mergers and acquisitions. Markus moved on from System C following its sale to McKesson in 2011 and rejoined as joint CEO when McKesson sold the company to the Symphony Technology Group in 2014. Joint CEO at System C Healthcare Ian Denley Ian Denley | Joint CEO Joint CEO Over twenty-five years' experience in the software industry, with the last fifteen specializing in healthcare. He has considerable experience in leading companies through various cycles of growth and exit including early-stage funding, venture capital funding, IPO, mergers and acquisitions, and trade sales. Specialties: All aspects of managing and leading companies, particularly in software development and new technologies. approved blueprint for digital • Honesty, integrity, and respect which allow for the integration excellence that is available to NHS • Innovation of services across whole care Trusts and care communities. • Dedication and enthusiasm communities. The company does • Pursuit of excellence and this by linking information from The Core Values multiple systems, integrating quality in everything it does workflows between care settings System C strives to be the best in and supporting multi-provider everything it does. The firm wants These core values determine the reporting & analysis. System C is to deliver excellent products, way it approaches business and using leading-edge technologies to provide its customers with they define the principles which it to provide the next generation first-class services and to be the expects the people to follow. of hospital IT, transforming the employer of choice in healthcare way services are provided and IT. Integrated Health & bridging the gap between the Social Care acute trust and the wider care • Making a difference in the community. quality of patient care System C specializes in providing health and social care solutions SR 35

Leading a healthcare John Erwin, CEO engagement movement Carenet Health At Carenet Health, we’re innovators, consultants, and collaborators, and we’ve always designed our solutions around what healthcare consumers need when they need it and how they need it. Imagine your organization Words from the CEO This is how we will make healthcare delivering healthcare consumer better. We call it: Engaging. For the experiences that give individuals At Carenet Health, we believe the better. exactly the information they need, in day has come for a new kind of exactly the way they want to receive healthcare engagement. One that What does Intelligent it before they even know it’s needed. helps consumers, payers, providers— Engagement look like in Where each consumer touchpoint is the entire health and wellness the real world? relevant, timely and important. ecosystem—replace complexity for understanding. Swap frustration for Intelligent Engagement requires Now, imagine it’s entirely possible— trust. And ensure that care, support, equal parts of talent and technology. today. Welcome to Intelligent and guidance are closely aligned to It is supported by an advanced Engagement from Carenet Health. what each consumer needs when they customer relationship management To meet the challenges of need it. (CRM) platform, produces hyper- today’s healthcare world and personalization and lives by unlock value across the system, That’s why, as a 24/7/365 provider continuous improvement. Perhaps Carenet Health has developed a of healthcare engagement, clinical most importantly, it can take siloed proprietary methodology that support, telehealth, and advocacy engagement initiatives and turn delivers outstanding results in solutions, we’re proud to lead a them into a coordinated, enterprise- the critical areas of Healthcare consumer engagement breakthrough. wide strategy delivering improved Engagement,Clinical Support, outcomes, cost-savings, and value to Telehealth, and Advocacy. By bringing together data, both consumers and its clients. technology, talented team members This custom approach is based on and unique engagement models, With an Intelligent Engagement its continual learnings from 30 years we’re delivering hyper-personalized approach, you can achieve: of experience—and rooted in the consumer experiences that meet • Greater alignment between combined power of data, technology, or exceed those outside of the uniquely talented teams and best healthcare industry. your organization and your practices from inside and outside consumer—whether that’s a of healthcare. It’s agile, scalable and These are connections that have the health plan member, employee multi-channel. power to improve care, outcomes, or patient in your care costs—and lives. • Seamless experiences, 36

“We help our healthcare The thought leaders clients deliver the kind John Erwin, CEO: Driven by his of personalized and convenient experiences entrepreneurial spirit, John was part of that consumers find the original investment team that acquired outside of healthcare Carenet in 2004. He brought with him a vision today—whether it’s a of helping the healthcare industry deliver Virtual Clinic visit, a exceptional member and patient experiences post-discharge follow- that ultimately improve care, outcomes, and up, or a portal chat costs. John is an innovator in the field of about urgent care healthcare consumer influence and has grown availability or fitness Carenet Health to be a leading healthcare program enrollment. engagement, clinical, telehealth and advocacy solutions provider supporting 50 million ” consumers annually. He has received a number of national awards, including the consistent across every touchpoint EY Entrepreneur of the Year. His work in and channel improving healthcare engagement includes • Consumer choice of channel, time partnering closely with the leadership of and other engagement options more than 100 of the nation’s premier health • The power to guide consumers plans. Prior to Carenet, John created West toward better healthcare decision- Corporation Outbound in San Antonio, Texas. making The company quickly became a market leader. • The anticipation of individual needs wants and barriers to care and Mick Mazour, President: A seasoned wellness • Simplicity and convenience with consumer engagement executive, Mick on-demand consumer access to care collaborates with CEO John Erwin and and information available 24/7/365 the senior leadership team to advance the • Information updated in real- company’s mission of unlocking healthcare time (or near-real-time as data value through consumer empowerment integration permits) and connection. Prior to Carenet, Mick enjoyed a successful 28-year tenure at West The combination that Corporation, where he served as president of drives Carenet Health’s numerous entities including West Business industry-leading Solutions (WBS). In that role, he led 25,000+ performance team members across the globe. In 1990, he collaborated with John to launch West Intelligent Engagement is made possible Outbound. Starting with a single client, they thanks to more than 20 different grew the business to exceed $200 million in finely tuned elements. Those factors, revenue in 10 years. when strategically aligned, create its comprehensive package of exceptional 37 teams, a commitment to quality and operational excellence. SR

Simplifying the meandering corridors of Contract Management: Ecteon Technology governs just about nature of the service provider, The idea behind Ecteon everything that happens in pricing, requirements, and so on today’s businesses. Whether while considering numerous terms The journey for Ecteon began it is research and development, and conditions, legal disclaimers, 30 years ago when its founder, managing payroll, production, copyright protections, patents, Richard Eckerstrom, was working manufacturing or if it is sales, etc. Furthermore, all of these as an analyst for the media giant marketing, and distribution, parameters vastly differ according CBS Records. Eckerstrom realized software that governs relevant to industry. To top it all, businesses the importance of a consolidated technology has become an integral also need to consider government way of managing all the numerous part of every aspect of business regulations while drafting types of contracts that govern administration. Whenever two a contract, in order to avoid tie-ups and operations among companies need to collaborate for compliance complications. contracting parties. This is where any type of business activity, they the idea for Ecteon was conceived. formulate a contractual agreement A contract is but a piece of A large media organization like that specifies various aspects of paper, but it weighs heavily CBS Records maintained numerous the partnership. Some of those on corporations that run a contracts with its portfolio of artists aspects could include rights for business. It is for this reason that and signed on many more every manufacturing a range of products contract management is vital for year. Each of the contracts would awarded by a company to a an organization’s growth and have had varying clauses that manufacturer, televising rights by a protection against external legal dictated the working relationship production studio to a broadcasting risk. of the company with the artists. company, development of relevant Some examples of such clauses business software by one company “Ecteon include tenure, number of albums to an IT company, and so on and has been produced, distribution, pricing, so forth. The most important part the leader advances, royalties, and so on. of any business alliance is the in contract contract. management Eckerstrom saw this as an for over opportunity to deliver a product Drafting, negotiating, signing 30 years.” that would establish a supply and performing contracts are for an ever-increasing demand, what generate revenues, define i.e. managing contracts between production costs, hire the teams, multiple business entities. and keep a company afloat. This would be the start of an Managing contracts is, thus, one entrepreneurial journey that of the most important aspects of began three decades ago and is running a business. Ecteon is one still going strong. Eckerstrom faced of the world’s leading developers all the challenges and obstacles of contract management software. that are typical of every budding Contracts have to be varied startup, namely, money and people. according to the type of services Eckerstrom succeeded in finding offered, duration of the service, talented people who shared his 38

vision and helped him proprietary strategic plans Richard Eckerstrom, CEO attack the problem of of its customers. Ecteon’s trying to do something customers are reassured Meet the visionary behind that had never been done by the single focus of Ecteon’s success, Richard before. The result was Ecteon’s staff and secure Eckerstrom creation of the company’s data systems that critical flagship product called information is securely Richard Eckerstrom started Contraxx. maintained. But in a larger sense, that trust means Ecteon in 1986. In the early 90s, Contraxx is a unique more than just keeping data Eckerstrom established the company solution to manage secure. Ecteon works with as a leader in entertainment contracting processes in many customers to turn the industry consulting, leading to key enterprise environments contracting process into a engagements with companies such with all the added flexibility competitive advantage. as Sony, Time-Warner, Bertelsmann, to accommodate numerous and Universal. Prior to Ecteon, types of legal entities, When considering the Eckerstrom spent several years operational scenarios, many facets of that mutual working in corporate finance, differentiated process trust, Ecteon’s customers strategic planning, software flows, and so on. Using have learned they can trust marketing, and new product Contraxx, an organization Ecteon to care about their development. in any business sector can best interests. This culture formulate an agreement of trust and customer care 39 with any other organization has resulted in many long that belongs to any sector. term partnerships with It is such malleability and Ecteon. Today, Ecteon the ample provision to boasts of an impressive customize contracts to suit clientele that spans any requirement that has industries such as media made Contraxx a definitive & entertainment, retail, success among Ecteon’s energy, banking, insurance, customers. healthcare, steel, etc. Some of its most recognizable An important factor in clients include, Blue Shield Ecteon’s success has been of CA, Dick’s Sporting the mutual trust developed Goods, World Wrestling between the Ecteon team Entertainment (WWE), and Ecteon’s customers. Universal Music, Meredith Working with its clients’ Entertainment, Kaiser contracts requires Contraxx Permanente to name a few. software to handle highly confidential data and, often, SR

An Interview with Glenn Woppman, ASSET InterTech, Inc. President, CEO, and Chairman of the Board: ‘We’re the Leader in JTAG-based Testing and Debug’ “Our mission doesn’t end with best-in-class tools. It begins there and ends in long-lasting relationships with users.” Over the last decade, the speed the bring-up process; and Processor- and accessories, including probes, and complexity of electronic based Functional Test, development trace ports, analyzers, controllers, systems has increased software for engineers to increase adapters, interposers, and other dramatically. At the same time, test and fault coverage via at-speed hardware for the SourcePoint and applications have demanded lower tests using low-level control of the ScanWorks platforms. and lower power consumption, processor. Both ScanWorks’ test leaving little margin for error in technologies enable test reuse from The company was incorporated system design and manufacturing. design with tools that support the in 1995 and is headquartered In addition, software, firmware and manufacturing and repair procesess. in Richardson, Texas. It has hardware have become increasingly Additional tools in the ScanWorks additional office locations in interdependent. Each must be platform focus on fast device Anaheim California (Development); debugged within the context of the programming. Fast FPGA-based in- Letterkenny Ireland (Development); others. And that’s why the vision system Programming (FFP) is a tool and sales/support offices in for the ASSET InterTech, Inc. with downloadable design functions Shanghai China; San Diego and created SourcePoint and ScanWorks to program large memories quickly San Jose California; Minneapolis platforms, calls for them to be to keep up with the manufacturing Minnesota; Boston Massachusetts; brought closer together, creating a line beat rate. Complementing FFP is and Stoke-on-Trent UK. seamless validation, test and debug Processor-based Fast Programming environment across hardware and (PFP) to achieve the same goal when Glenn Woppman, ASSET software. That’s real insight into memories are accessible from the InterTech, Inc. President/ root causes. processor instead of the FPGA fabric. CEO/ Chairman of the Board, spoke exclusively ASSET InterTech develops and The company also offers ScanWorks to The Silicon Review. supplies software and hardware Embedded Diagnostics (SED), a Below is an excerpt. debug, validation, and test tools. custom embedded In-Target Probe It offers SourcePoint, a platform (ITP) implementation that provides Why was the company set of debug and trace tools for C/ on-target run-control via baseboard up? And how did you expand C++ embedded software and management controllers (BMC) for your company and its firmware for Intel, AMD and Arm target applications; SED supports offerings over the years? systems; ScanWorks, a platform two embedded applications; that validates, characterizes, and test during power-on self-test ASSET InterTech is a spin-off of a test chips and circuit boards in applications and debug for system Texas-based company called Texas development, manufacturing, hang applications as a forensic tool Instruments (TI). The company was and field service; Boundary-Scan to aid in finding intermittent field incorporated in support of a new, Test, test software that develops faults in software or hardware. revolutionary test technology called interconnect tests and device- boundary scan, based on the IEEE programming actions for use on In addition, ASSET InterTech offers first-prototype boards to accelerate a variety of hardware modules

Glenn Woppman | A Formidable Leader Glenn Woppman serves customers by making sure that everyone at ASSET continually strives to increase customer satisfaction. He is in charge of new initiatives and stays close to the market by spending the majority of his time with customers, prospects, and the people working closest with them. Mr Woppman led the ASSET business at Texas Instruments before spinning ASSET out of TI in 1995. The original ASSET focus was boundary scan test and he led the company through its expansion and transition to a leader in embedded instrumentation. Mr Woppman holds an MBA from SMU and a BSIE from the University of South Florida. Glenn Woppman, President, CEO, & Chairman of the Board 1149.1/JTAG standard established Thus, TI agreed to spin off ASSET just-in-time manufacturing changes in 1990. As systems manufacturers into – ASSET: ‘The Boundary-Scan that off-board or custom solutions were moving to surface-mount Company’. cannot achieve. packaging technologies and more density of functions on printed Boundary scan was widely adopted The company expanded its circuit boards, physical access for by the semiconductor industry offerings over the years investing board test was becoming more in the second half of the 1990s. in new technologies built on the and more difficult. Thus, the The major customers that took IEEE 1149.1/JTAG foundation. boundary-scan/JTAG standard advantage of this new board test Examples of those investments defined an architecture to put IO technology and tools were in the include supporting IEEE cells in silicon at each pin to enable communications, defense/avionics, 1149.6 to address AC-coupled virtual access. This technology and computer systems segments. differential signal testing; FPGA drove the need and opportunity ASSET’s ScanWorks became the Fast Programming IP and tools to for a new way to test using a leading boundary-scan test and accelerate in-system programming; software-based test tool running on programming tool on the market and Processor-based Functional a low-cost PC versus the traditional supporting these three segments. Test and Programming technology hardware-based solutions sold The key test value ScanWorks to support at-speed testing to as capital equipment. As part of delivers is high test coverage and further expand the fault domain the TI semiconductor business, robust diagnostics to the pin-level that can be covered. All these the ASSET team was able to do to find the fault. The key value from technologies are integrated into the the missionary work to champion a device programming perspective ScanWorks test platform for ease- the standards adoption across the is the ability to do in-system of-use and deployment. semiconductor industry. But once programming based on a standard, adopted, the advantage of being versus individual custom solutions. ASSET’s first acquisition was in TI became limiting since for the A standard way to do in-system a company in Ireland that was test product line to have a chance programming enables a host of focused on functional test through of success it had to work with the manufacturing process efficiencies an IEEE 1149.1/JTAG-based entire semiconductor industry. in terms of re-programmability and debug port, which supported Intel

processors for PC motherboard of the tools is driven by advanced off-shoring production to Asia testing. Through the years, ASSET packaging technology, sub-micron • Managing the company for acquired technology and products semiconductor process technology from a host of companies worldwide, and lack of physical access. Both shareholder value with an such as Tektronix for a VXI tools are primarily software outside board of directors boundary-scan controller card, Saab communicating with silicon IP from day one with experience Test Systems for a test application, to help address the engineering in the industry, finance, sales/ and others. This helped ASSET challenges of today’s electronics marketing, and technology move faster to address customer technology. to advise and challenge the needs than if we had a not- management team invented-here attitude that would If you have to list five have precluded these technology factors that have been/ Where do you see your acquisitions resulting in a negative are the biggest asset to company a couple of years impact on the company. your organization, what from now? would they be and why? Recently, ASSET made a second Our foundation for test and debug acquisition, purchasing a company • Close relationships with key is very strong and in the near- in California that was a leader in customers that lead their end term future, we will be working to Intel-based software debug. That markets deploy the technology from a PC product line, SourcePoint, originally to embedded in-system to address supported Intel Xeon and Core x86 • Committing resources to the critical need of 24/7 uptime for products for software debug focusing industry standards groups globally networked devices. A second on UEFI (BIOS in PCs and Servers). and contributing significantly key focus of that embedded strategy ASSET has expanded SourcePoint to those, thus creating new is to help the defense industry where recently to support AMD EPYC server technology and business systems are in the field for 20-30 processors. opportunities years–in terms of addressing the billions of dollars it invests for “no Both ScanWorks and SourcePoint • Highly technical, experienced trouble found” in the repair process. are platforms with multiple employees that establish applications to give engineers technical credibility and trust We’re also looking at the company’s access to debug, validation with customers core competencies to find another and test of complex electronic ‘Blue Ocean’ opportunity for future boards and systems. The usage • Global resource deployment growth and longevity – that activity that supported the market move is now under development.SR from vertically integrated to the OEM-to-ODM/EMS model with “With more than 10,000 users worldwide, ASSET’s two platforms – the ScanWorks® platform for hardware validation and test, and the SourcePoint™ platform for software debug and trace – provide real insight from code to silicon for engineers in design and manufacturing who are working on the most advanced Intel®, AMD and Arm® designs.” 42

43

The trusted advisor transforming patients’ lives worldwide with pioneering molecular diagnostics: Myriad At Myriad, our goal is to make a difference in patients’ lives and our work has been guided by this mission throughout the Company’s history. “Our diagnostic Myriad is focused on resources and its reach to include a tests help revolutionizing patient global community: Myriad is present in the early care through the discovery, in 128 countries: 16 in which it and accurate development, and marketing of has direct subsidiaries and 112 in diagnosis of transformative molecular diagnostic which it has 44 distributors on 6 disease when tests that address pressing clinical continents. it is more needs across multiple medical treatable and specialties. The company values survival rates are better.” Since 1991, Myriad has invested As Myriadians, we are… heavily in educating patients and 44 healthcare professionals about Passionate About Patients the role genes and proteins play in worldwide and transforming their disease. Millions of patients have lives with the already benefited from Myriad’s tests, which helps healthcare Pioneering Spirit to lead a professionals better manage and revolution in healthcare through tailor medical care. breakthrough discoveries, acting as Today, Myriad continues this Trusted Advisors to patients strong tradition. It is expanding its and physicians earned by a reach and increasing its impact on relentless pursuit of perfection and patient care by introducing new professional integrity as part of a molecular diagnostic and companion diagnostic tests for a growing United Team born out of the utmost number of diseases. respect for each other and a singular outward focus on patient care. The firm is also focused on expanding internationally in an More than 25 years as effort to broaden its geographic a Leader in Molecular footprint and provide its life-saving Diagnostics products and services to patients and healthcare professionals around Myriad Genetics was founded in the world. 1991, 10 years before the human genome was sequenced, making From its birthplace in Salt Lake Myriad one of the first genomics City, Utah, Myriad has expanded its companies in history. Today, Myriad Mark C. Capone, President & CEO

is the pioneer and leader in molecular The leading man diagnostics, offering innovative products that transform patients’ lives. These Mark C. Capone, President, and products include leading molecular CEO: diagnostic tests for hereditary cancer, urological cancer, autoimmune disorders, Mark C. Capone is president and CEO depression, and other diseases. The firm of Myriad Genetics. He previously is excited about the future and remain committed to advancing the science of served as president of Myriad Genetic personalized medicine as its develop more Laboratories from March 2010 to June products to address unmet medical needs. 2015. Mr. Capone joined the company in October 2002. Prior to joining Myriad, Myriad’s molecular diagnostic products he served 17 years with Eli Lilly and are designed to assess an individual’s risk for developing disease so that action can Company where he held positions be taken to prevent or delay its onset. as product development manager, manufacturing plant manager, and area The company’s prognostic medicine sales director. Mr. Capone received his products assess a patient’s risk of B.S. degree in Chemical Engineering disease progression and recurrence so from Penn State University graduating that a healthcare professional knows with the highest distinction and his M.S. how aggressively to treat the disease. Its degree in Chemical Engineering from companion diagnostic products identify Massachusetts Institute of Technology. a patient’s likelihood of responding to He also earned a Master of Science in a particular therapy to ensure optimal Management from the Sloan School treatment decisions. of Management at the Massachusetts Institute of Technology. In 2012, Mr. The need to save lives and improve the Capone was elected Outstanding quality of life for patients is a global Engineering Alumnus at Penn State imperative that knows no boundaries. and is a member of the Industrial and Myriad is dedicated to providing patients Professional Advisory Council along and healthcare professionals around the with Advisory Board for the Hershey world with accurate, clinically valuable Medical Center for Innovation, both information that improves, enhances and at Penn State. He currently serves on individualizes patient care. As part of this the Board of the American Clinical commitment, Myriad has established its International Headquarters in Zurich, Laboratory Association and is a Switzerland, a full-service laboratory Member of the Board of Trustees for in Munich, Germany and sales offices in Pioneer Theatre Company in Salt Lake Munich; Paris, France; Madrid, Spain; Milan, Italy, and Zurich. City. Myriad also works with a global network of distributors to bring its transformative molecular diagnostic tests to patients who need them. SR

Cover Story Revolutionizing Workforce Corporations large and customers. With small are dependent on One of the most over customer satisfaction to important aspects 2200 drive revenue and brand of efficient customer customers & reputation. As any organization support is the provision of a partners ranging from grows, its offerings and clientele contact center. Simply put, a contact small businesses to Fortune scale with it and throughout that center is an organization set up 500 companies, ZOOM has maturation there is no more critical by corporations exclusively for helped its clients capture the pulse component than happy customers. the purpose of providing full-time of the market, improve customer Customer service has become an support for their customers. Unlike satisfaction and expand their own industry in itself with companies call centers, contact centers provide base of customers. from every sector maintaining omnichannel access allowing their elaborate systems and processes to customers to interact through ZOOM has an internal system provide support to their customers. multiple channels such as; phone developed for capturing and At a time when technology is calls, email, VOIP, messaging and reacting to their own customers’ advancing at an astounding rate and others. sentiment in near real time, using markets continue to fluctuate, the automated NPS surveys, analytics, needs of the customer are a critical ZOOM International is one of workflow, notifications and bellwether for forecasting profits. the world’s leading customer customer experience processes to experience solution providers for With increased access to the contact centers. Simply put, it is an internet, there are now various ways established market leader in helping and means available for corporations organizations understand how their to interact with and provide customers feel when utilizing their the necessary support to their products or availing their services. 46

Optimization: ZOOM International create an exceptionally positive Established in 1999, the company Customer support is all about sentiment from their own customer initially struggled to establish helping a customer derive the base. In fact, their NPS score for the a firm customer base, however greatest value from a product trailing 365 days is an astoundingly through effort and ingenuity, ZOOM or a service. Companies from high 87 when companies like established an exceptional service every sector invest considerable Apple and Amazon’s scores are reputation capitalizing on the amounts of revenue into providing around 70. They share a similar massive global market of customer a reliable means of customer set of capabilities in their software support and contact centers. But support and satisfaction. ZOOM platform with their clients to help what the company wants to focus helps them elevate contact center elevate every encounter with on is the customer interaction part operations and positive service their own customers. For those of the support infrastructure. With to another level. By developing reasons, there is simply no other an established base of customers, software to enable its clients to software provider in the contact ZOOM aspires to become the analyze all of their interactions center space that has the level of leading software solution provider with their customers, ZOOM has measurable trust and customer for contact centers and back provided means for companies to happiness that ZOOM does. office teams. Their strategy to learn about the general customer win is simple: simplification, sentiment towards their products A Unique Customer centralization and speed to find and services. This sheds light on Focused Approach critical customer interactions what a company is doing right requires the ability to search across and where it needs to improve Workforce Optimization (WFO) is all channels (phone calls, emails, to maintain clients and protect a business model that consolidates chats, texts, etc.) with as much revenue. contact center technologies for ease as one has while searching for enhancing customer experience something on Google. In order to accomplish its goal of and bolsters operational efficiency. leveraging customer interactions Over the last 20 years, ZOOM Knowing what the customer wants in the simplest way possible, International has developed is an excellent indicator of where ZOOM invested heavily to develop software solutions for contact the market should be headed. features leveraging Solr, a search centers with over nineteen Discerning market patterns is an analytics engine that would allow hundred customers in 94 countries. extremely difficult task, and what corporations to comb through all Three-fourths of the company’s better way to go about it than of the interactions they’ve had with revenue is derived from its contact turning to the customer support their customers, past and present, center customers and with the infrastructure to yield useful data to know which of their products remainder from back-office about where customer affinities and services are popular and operational organizations. lie? which are not. Solr is extremely 47

“We are obsessed with helping our customers elevate encounters with their own customers.” Brian Shore, CEO 48

effective and forms a technological and has done so by emphasizing As a part of their continued cornerstone upon which companies groundbreaking innovation technology investment, ZOOM is also like Netflix, Instagram, and eBay base every step of the way. In light converting their software platform their offerings. ZOOM’s very own of this, it should come as no to a cloud native architecture. Cloud survey technology makes it easier to surprise that ZOOM has begun native is an approach of designing have a workflow process to identify tapping one of the most advanced and hosting applications from the areas that are not performing as per and talked about spheres of cloud and providing services like expectations and improve upon their technologies currently available – container engines, orchestrators and offerings. artificial intelligence or AI. continuous integration. It is especially useful for companies that are looking One of ZOOM’s early differentiators Artificial intelligence is the hot to hyperscale existing products is its media capture technology. As buzzword of the entire global tech and keep operational costs at a the name suggests, it allows users to industry. In layman’s terms, AI is any minimum. Using Kubernetes, docker record audio, video, phone calls and sort of intelligence demonstrated and other open source cloud native customer interactions across multiple by machines. It is without a doubt technologies, they are developing channels. These can later be used to the future of technology and is well a one-of-a-kind fully portable and measure customer sentiment or meet on its way to being incorporated secure software platform. The new compliance objectives and improve into every aspect of the business. platform is simpler to manage and operational efficiency. Their media So, it was obvious that a highly operable on clouds by Amazon Web capture software was developed on a innovative company like ZOOM would Services, Microsoft Azure as well as Solr based platform and remains the find a way to leverage this piece of Rackspace. The same platform and most popular of ZOOM’s products. technology to further elevate their products will support hundreds of solutions. Artificial Intelligence and thousands of users in the cloud and/ To further assist contact centers, machine learning algorithms, true or can be installed on premises or ZOOM developed an in-house speech to how they sound, require data or within hybrid configurations. The analytics engine to automatically input to be able to learn a particular modern architecture for these types “tag” interactions using phrases task and keep getting better at of platforms also allow maximum spoken during calls. It allows quality it. In other words, AI is only as extensibility using secured APIs and assessment managers at client good as the data that is given to it. perform very well at scale for larger companies to review hundreds ZOOM has committed considerable customers while remaining cost of thousands of interactions with resources into developing what it effective for smaller ones. consumers and look for certain calls the “emotion of the customer commonly used phrases that are engine”. For a company that prides Summary indicators of levels of customer itself on determining the sentiment satisfaction. Corporations of customers, a machine learning ZOOM continues to develop using belonging to internet services, powered algorithm that processes the latest technologies, wow its telecommunications, hospitality, all the customer responses from customers with exceptional service healthcare, banking & finance, etc. numerous surveys would be and to provide a uniquely trusted interact with hundreds of customers extremely helpful in helping its workforce management platform each day and knowing the general clients to know what reactions for contact center organizations. sentiment towards their offerings to expect from their customers. Their extensive industry experience, goes a long way in shaping policy Moreover, the large cache of innovative technologies and decisions. Such a comprehensive customer data that is gathered proven ability to elevate customer approach towards customer welfare from all customer interactions is experience make them a compelling ensures retention and subsequently, the perfect input to get the desired choice for contact centers and back high revenues and a larger market output. For a company like ZOOM office organizations of any size or share. which is hyper focused on customer scope. It is easy to see why they emotions, artificial intelligence and are one of the 50 most trustworthy Innovative Contact machine learning are some of the companies in 2019. Center Products most promising tools to help them capitalize on growth opportunities Awards ZOOM has managed to graft and expand their foothold over the technology into the contact center market. ZOOM International has received space and maximize its footprint multiple awards and recognition for excellence including: 49

Gartner Optimization Market and Product “[ZOOM is] a company that Report by DMG Consulting, LLC. actually love (s) solving problems Gartner recognized and, as an engineer, I love that. ZOOM International In December 2014, DMG I love solving problems for my as an insightful ranked ZOOM International customers.” emerging vendor in 2012, #1 WFO vendor in Customer - Kevin Parrett, VP, Contact Center 2013, 2014, in the Greater Satisfaction. at Presidio Magic Quadrant for Workforce Optimization. Let’s look at some “The difference between ZOOM testimonials from and other vendors is that they ZOOM International is also one of happy customers & showed great flexibility during 7 on the new Gartner WEM Magic partners implementation, and they provide Quadrant in 2018. very fast and effective support if “[ZOOM has] given us a clear issues arise.” CRM Service Leaders and view of what our agents are doing - Finansbank Awards on the phones. It allowed us to listen to their calls, and to coach “Implementation went smoothly, ZOOM International is “One to and develop our agents. Without and the production stage Watch” for the third year running the ZOOM quality management confirmed the high quality. As a as a Best Workforce Optimization or the call rec system, we would result, we increased the number (WFO) software in the 2019 CRM not be able to have that process in of licenses and now have over 500 Service Leaders Awards. place.” seats recorded by ZOOM.” - Patrice Chance, Memorial - Tauron DMG Consulting, LLC Hermann Health Services SR Recognized in reports for 2012, 2013 and 2014 in the Workforce The driving force behind ZOOM International’s meteoric rise Brian Shore, CEO: Brian is a metrics and outcome focused executive, investor, and mentor based in Franklin, TN. Under his leadership, the company experienced a 30%+ compound annual growth rate and substantially expanded its customer and partner base from 86 to 2,370. He further led ZOOM to receive multiple awards from industry analysts and achieve recognition as a major WEM software player. ZOOM has been recognized on the Gartner Magic Quadrant six out of the prior seven years. Before his role as CEO, Brian managed ZOOM’s service organization, building a customer serving culture that is measurably the best in the industry. ZOOM’s NPS scores from their customers moved from a 65 in 2014 to an 87 NPS today (trailing 365 days), demonstrating his passion and leadership around serving the needs of customers. Prior to ZOOM, Brian was a leading Sales Account and Regional Manager for both CISCO & Dentsply. He holds degrees in Biochemistry and Molecular Biology from the University of Georgia, as well as focused coursework from Harvard Business School Executive Education. Brian co-founded Rock Royalty Custom Guitars in 2010, a luxury design house that manufactures the world’s most opulent guitars and luxury apparel. In his spare time, Brian serves on several company Board of Directors, invests in local technology companies, and provides advice and mentorship to other leaders. Brian is most proud of his incredible wife, Rachel, and their four amazing children: Benjamin, Savannah, Jacob & Sophia. Cover Story 50