DM_Ebook

MAKING INFORMED DECISIONS

PROGRAM CONSTRUCT DECISION STLYE INVENTORY TEST 6 steps of DECISION MAKING PROCESS ( I.M.P.A.C.T) 4 VILLAINS IN DECISION MAKING 18 DECISION MAKING TOOLS CAPSTONE PROJECT WORK AS A CONSULTANT TO CEO OF ABC CORPORATIONS

PROGRAM HIGHLIGHTS 75% 93% PROGRAM NPS THROUGHPUT PROGRAM RATING GAMIFICATION

PARTICIPANTS FEEDBACK Great learning session and lots I liked this course very much... I haven't seen a course like this of material in place which can The tools and techniques which before. It's awesome and be easily apply in our day today I have learnt in this program, everyone should take this operations really help me in my career. course. The best training method I have I learned a lot from this The entire duration of the course was come across in the last 12 program, and I want to very interesting and have gained very years implement most of it in my valuable knowledge which i'll be personal and professional life. implementing going forward to progress It is very interesting and i liked the in my career. way whole program was designed. This is a most user friendly, It provided proper insights into the innovative training program Good content presented, lot of new decision making tools and attended so far concept learnt. Thank you Team for techniques with appropriate this learning. examples and games to test the understanding

LEARNING APPLICATION Invoice Correction team reflect invoice Villains of Decision Making: I am from Care center and we have sNPS ( issues and ensure associated compliant corrections. SLA for Invoice Layout Narrow Framing.Confirmation Bias.Short term Net Promoter Score) as one of the key correction Task is 90% of the Invoice corrections should be done by 5 business emotion.Overconfidence. metrics.And recently we had a sudden dip in days. This impacts TAT, TCE and causes delayed I am a reporting analyst and we have a new requirement which our sNPS scores, in order to understand the revenue recognition. On an average team received 79 tasks per month, taking an can be aligned to one of the existing report. So i was cautiously reason, I did a Round Robin Brain average of 90 days to correct the invoice from Actual invoice date. Delay in ensuring that i keep in mind the 4 Villains of Decision making. Storming with my team. Where everyone correcting the Invoice layout will delay the revenue. We used fishbone to measure Narrow Framing: Looking through all possible ways to get this pitched in with their observations on the cause and effect which helped us to narrow down our pain area along with Pareto chart report so that i avoid Narrow framing as already existing could interactions with the customers. And It was a we were able to identify the top 80% of the volume contributors. This analysis helped be an easy solution and i could narrow frame it to easy way out. fruitful discussion, we made a note of all the us fix the issue identified which enabled to 90% success rate overall. Thank you The existing report could be the final solution but will conclude points which were discussed and shared with Abhinab Parida after considering all the possible options. Also cautious not operations and best part is we were able to being confirmation bias. If i use the existing report the purpose derive few actions out of it which really of each report would be disturbed. so we looked into all pros and helped the team to improve 2% on overall cons. performance. Nikhil Koul There is no effect of short term emotion in this scenario but Overconfidence is kept on check. Checking with dependent teams before taking any decision. Not taking any decision based on the experience/ knowledge i have from working on the existing report. At the end we concluded that we will be building a new package Decision Matrix Analysis - Matrix of perception scores and weights on each of the decision to support the new report requirements, It is similar to existing drivers is a tool i have used when i had multiple options and had to quantitatively which the best report but not same. Keeping villains in mind definitely saved me of options. from taking a wrong decision. Tejaswini P Kalyanasundaram Natarajan