Tourism 2

TOURISM 2 Theme Grammar / Contact Vocabulary nationalities / Unit 1 revision of verb to be countries / continents Greet with a Smile tense review extreme holiday activities Page 7 making small talk parts of a resumé career related words Unit 2 Recruitment question types present modal revision Page 15 interview expressions Unit 3 articles: a /an, the, zero article hotel types Extreme Hotels be used to /get used to hotel furniture Page 25 expressions for asking for or offering help Unit 4 Professional countable / uncountable nouns food and beverages Kitchens verb patterns: gerund / infinitive methods of cooking Page 35 communicating at the restaurant Tiring Tours passive voice: is done / was done types of holiday 4 causatives tourist attractions guiding people Unit 5 clothes and accessories telephoning expressions Page 43 kitchen utensils / cutlery Unit 6 conditionals: zero / first conditional serving in a restaurant Guest Relations wish clause Page 51 air travel telephoning flight vocabulary Unit 7 indefinite pronouns 1 describing people: appearance and personality Etiquette of Serving indefinite pronouns 2 conjunctions (because / so / and / but) Page 59 making and responding to a request Unit 8 future plans Future of Tourism future predictions Page 67 making suggestions Unit 9 Angry Guests relative clauses with who / which / that indirect questions and requests Page 75 complaining and apologizing Unit 10 present perfect simple vs. present perfect continuous geographical features Secret Destinations conditionals: second conditional adjectives describing destinations Page 83 asking for and giving directions

Reading / Listening Speaking Writing read an article about how to greet guests at the airport read an article about Avanos Hair Museum role play a greeting situation fill in a hotel reservation form listen to two different dialogues about ‘likes’ and ‘dislikes’ read an article about great jobs in tourism and the travel industry talk about your likes and write a short paragraph to listen to an interview about a day in the life of a front desk receptionist dislikes introduce the guests of a hotel read an article about the steps for a successful job interview read an article about an extreme (capsule) hotel talk about the daily routines fill in a resume (CV) form listen to an interview with a guest who stayed in a capsule hotel read an article about the largest hostel on the planet of different jobs write your weekly schedule read an article about a luxurious holiday destination write an e-mail to the read an article about hierarchy in hotel kitchens guest describing your hotel’s amenities read an article about a day of a tour guide read an article about a sightseeing tour in Istanbul fill in a table with details about a popular hotel in your country read an article about the duties of a guest relations officer read an article about interesting guest demands role play an ordering write your favorite recipe situation in a restaurant create a restaurant dinner menu read an article about the etiquette of serving read an article about monkey waiters 5 talk about holiday types write a short paragraph about a role play a conversation housekeeper’s daily life between a tour guide and a tourist talk about types of clothes you prefer at work write an email to response a talk about significant events reservation request in your life talk about kitchenware write a complaint e-mail role play a conversation between a waiter and a guest read an article about space travel talk about future predictions read an article about holiday islands talk about future plans read an article about complaint e-mails talk about peoples’ write a complaint e-mail appearances and personalities listen to a dialogue about complaining between a receptionist and a customer talk about a complaining situation read an article about places to visit in Hangzhou write an informative e-mail. read an article about Krubera Cave

6

greet with a smile unit 1 7

PART 1 Warm Up Work in pairs. Read the definition and discuss the questions below. greet (v.): to welcome someone or a group of people 1. Look at the photo. Who are these people? What are they doing? 2. Do you often meet people from different countries? How do you greet them? Vocabulary nationalities /cities countries/continents A) Read the countries below and match them with the C) Look at the pictures and fill in the gaps with the flags. words in the box. a. Russia b. Holland c. France d. the UK e. Morocco Arab Irish Chinese Russian Chinese French f. China g. Poland h. Japan i. Iran j. Denmark 1. We are from France. We are ________. k. Finland l. Georgia m. Greece n. Italy o. Ireland 2. I am from Russia. I am ________. 3. He is from Saudi Arabia. He is ________. 4. He is from China. He is ________. 5. We are from Ireland. We are ________. 8 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. D) Read the nationalities below and match them B) Read the sentences and fill in the gaps with the cities with the countries from the box. and continents from the box. Japanese Chinese French Greek Danish Moscow London Dublin Rabat Beijing Russian Iranian Warsaw Tehran Copenhagen New York Batumi Moroccan Dutch Polish English Finnish Asia x 4 / Europe x 4 / Africa / North America Irish Italian Georgian 1. _______ is in Russia and Russia is in _______. I’m from... I am... I’m from... I am... 2. _______ is in England and England is in _______. Russia _______ Poland _______ 3. _______ is in Ireland and Ireland is in _______. Holland _______ Japan _______ 4. _______ is in Morocco and Morocco is in _______. France _______ Iran _______ 5. _______ is in China and China is in _______. England _______ Denmark _______ 6. _______ is in the USA and the USA is in _______. Ireland _______ Finland _______ 7. _______ is in Georgia and Georgia is in _______. Morocco _______ Georgia _______ 8. _______ is in Poland and Poland is in _______. China _______ Greece _______ 9. _______ is in Iran and Iran is in _______. Italy _______ 10. _______ is in Denmark and Denmark is in _____.

Reading A) Read the title of the article and discuss the following question. 1. Is it easy to greet guests at the airport? Why? Why not? How to Greet Guests at the Airport Most people think greeting a guest is simple, but in the tourism and hospitality industry greeting is a detailed and 9 important procedure. It is important because a guest gets the first impression about a hotel, a restaurant or a shop during the greeting ritual. Therefore, greeting is mostly a stressful and difficult activity for people in the guest relations departments. Greeting is even more stressful if you are trying to welcome a guest at the airport because airports are usually crowded and busy. There are crucial things that you should always remember about welcoming a guest at the airport. The first thing to keep in mind is about the timing. You should be in the arrivals hall at least fifteen minutes before the plane lands. In order to be sure, check the actual arrival time beforehand. The second important thing is about the name of your guest. If you want to carry a paging board, make sure that your guest’s name is spelled correctly. Thirdly, do not forget to smile when you meet the guest. Try to keep the eye contact and give a short pause before you greet him / her. Use a simple greeting phases like, “good evening, good afternoon, welcome to Turkey, then introduce yourself and your company briefly. The next thing you should do is to ask the guest if he / she needs a refreshment in the airport lounge before leaving the airport. After that escort your guest to the car. The last thing to do is to start a short and formal conversation with your guest. You might start some small talk, asking or making comments, simple questions such as; “How was your journey?” or “I hope you had a nice journey.” Do not ask any personal questions. It might offend your guest. Greeting a guest at the airport will be less stressful with these simple steps. Always keep in mind that greeting a guest properly is the first step towards having satisfied and happy guests. B) Read the article and mark the following statement as true or false. 1. Greeting a guest properly is important to make a good first impression. 2. According to the text, greeting a guest is a very easy thing to do. 3. It is a good idea to get to the airport fifteen minutes before the guests’ arrival time. 4. When greeting the guests do not smile all the time because it is rude. 5. Asking personal questions to the guest might be offensive. C) Read the words in bold and match them with the definitions. 1. hospitality industry a. a place for sitting or waiting at the airport 2. guest relations b. an informal and short conversation 3. arrivals hall c. a part of the service industry that include lodging, transportation, event planning etc. 4. arrival time d. a placard with the name of a guest on it 5. paging board e. the area of an airport where the passengers arrive 6. lounge f. the department that helps the guests with their needs and complaints 7. small talk g. the time at which a plane is scheduled to arrive

Listening A) 1.1 Work in pairs and read the expressions below. Then listen to the conversations and put a tick near the expressions you hear. 1. Good morning, sir. 7. Where are you from? 2. Good afternoon. 8. I am from Kuala Lumpur. 3. Welcome to our country. 9. Pleased to meet you. 4. Welcome back. 10. Nice to meet you. 5. Thank you. 11. Hope to see you again. 6. Thanks a lot for your help. 12. See you soon. B) Listen to the conversations again and answer the questions. Conversation 1 Conversation 2 1. Where are Ryan Adams and his wife from? 1. Where is Eva from? _________________________________________________ _________________________________________________ 2. Is this their first time in Turkey? 2. What nationality is Juan? _________________________________________________ _________________________________________________ 3. Where will Mr. and Mrs. Adams stay? 3. Does Eva have any friends in Turkey? _________________________________________________ _________________________________________________ Professional Life small talk It is important to know how to start, maintain and end a conversation properly. You can find some useful expressions below that will help you. 10 greeting and general questions asking and telling about recent events / details / offers ending the conversation I’m … (name) What’s up? It was nice to meet you. Nice day, isn’t it? What’s new? It was nice to see you. Nice to meet you. What’s happening? Hope to see you soon. Do you live / work / study here? Where are you from? Hope to meet again soon. What do you do? How was your weekend? See you later. How’s it going? How do you know …? How’s everything? What about …? How’s life? giving quick responses / showing interest e.g. A: Hi, I’m Valerie. (Oh) Really? B: Hi Valerie, my name is Elton. That’s interesting. A: Do you live here, Elton? Is that right? B: Yes, I do. But actually I’m from … That’s great! A: Really? That sounds great. I know there well. That’s too bad. That sounds good / bad / interesting / great. A) Read the conversation and fill in the gaps with the expressions in the box. a. How do you know him b. My name is Nicky c. Hope to see you soon d. That’s interesting e. Well, a dark coffee would be fine f. Do you work here Fred: Hi, I’m Fred. Fred: ________________ (4). What about having a drink Nicky: Hello, Fred. ________________ (1). while waiting for him? Fred: Nice to meet you, Nicky. ________________ (2)? Nicky: Thanks a lot. ________________ (5). Nicky: No, I don’t. I’m just here to visit my friend, Tim. Fred: Okay. Here you are. Fred: Tim? He is my office mate. ________________ (3)? Nicky: Thank you Fred. ________________ (6). Nicky: Really? He is my next door neighbor. Fred: See you, Nicky.

Speaking A) Work in pairs and role play the situation below. 1. Student A is a tourist guide and Student B is a tourist. Student A will greet Student B at the airport. Grammar verb to be A) Read the sentences and underline the forms of the verb to be. 1. I am very busy today. 2. Kate was at school yesterday. 3. Jeremy will be in his office tomorrow. 4. We have been to London many times. B) Read the rules about the verb to be and circle the correct words in italics. 1. We use was / were - am / is / are in Present Simple. 2. We use will be - have been / has been in Present Perfect. 3. We use will be - was / were for future states. 4. We use was / were - have been / has been in Past Simple. C) Look at the table below and fill in the gaps with the words from the box. is will be has been were am tense present past future perfect 11 to be _____ / was / _____ / have been E) Fill in the gaps with the correct form of the verb to _____ / are _____ going to be /_____ be. 1. Hanna ______ a member of our group next week. D) Circle the correct forms of the verb to be. 2. Frank ______ still a student but next year he will graduate and become an engineer. 1. My father is / was very tired last night. 3. I ______ to many interesting art galleries with my wife. 2. Nina has been / will be to Kuala Lumpur twice before. 4. Blair ______ not successful in the driving test so he could 3. I will be / have been at the airport at around ten o’clock not get his license. tonight. 5. Donna and Jane ______ doctors. They work in the same 4. We have been / will be out of this crowded city next hospital. summer. 5. She was / is not at home yesterday evening. grammar ref. 93 6. They have been / are very nervous recently. 7. Tim is / will be a good teacher. His students are successful. Writing A) Look at the hotel registration form below. Fill in this form with your personal information. Title: Mr. ___ Mrs.___ Ms. ___ Departure Date: Last Name: Address: First Name: Town/ City: Gender: Country: Nationality: Phone number: Date of Birth: Type of Room: Single__Double__ Suite__ Arrival Date: Mode of Payment: Credit card__ Cash__ Other__

PART 2 Warm Up A) Discuss the following questions in groups. 1. What kind of activities do you prefer on your vacation? Why? 2. Have you ever tried an extreme sport before? If yes, give more details about it. If no, which sport would you like to do? Why? Vocabulary extreme holiday activities A) Match the activities in the box with the images below. a. high altitude riding b. rock-climbing c. running with the bulls d. sand boarding e. shark-cage diving f. white-water rafting 12 1. 2. 3. 4. 5. 6. B) Read the activities in exercise A and guess the spots where each can be done. Share your ideas with your classmates. 1. on the ‘road of death’, northeast of La Paz, Bolivia 2. on Kalymnos Island, Greece 3. in the oceans off the coast of South Africa 4. in Pamplona, Spain 5. in Dubai Desert 6. on River Coruh, Artvin, Turkey

Reading A) Scan the article and discuss the 13 following question. 1. Where was the article taken from? a. a novel b. a tourism magazine c. a brochure A Unique Experience: Avanos Hair Museum Cappadocia is a well-known tourist attraction in central Anatolia. Every year thousands of tourists visit this exotic region and do different activities. Hot air ballooning and exploring underground cities are only two exciting and popular activities in the region. However, a small town called Avanos offers a unique experience to its visitors. The town has a history of ceramics and pottery but a couple of years ago a new site began attracting visitors. This new site is called the hair museum. Thirty years ago the place was only one of the many pottery centers which also served as a guest house. One day a satisfied and happy visitor cut off a piece of her hair as a reminder. The owner of the guest house put it up in his shop and told the story to other visitors. Then more visitors cut their hair off and this started a tradition. Today there are more than 15,000 hair locks in the museum and the place is already in Guinness Book of World Records. The place still serves as a pottery / guest house and you can also walk through the amazing collection of hair locks and have a unique experience. You might even contribute to the museum by sparing a small piece of your own hair. B) Read the article and mark the following statement as true or false. 1. Cappadocia is a popular place for tourists. 2. There are underground cities in Cappadocia. 3. Avanos is a busy and overpopulated city. 4. The number of hair locks in the museum is a world record. 5. You cannot stay overnight in the hair museum. hair lock: a curl of hair C) Read the words in bold and match them with the definitions. 1. tourist attraction a. a type of hotel 2. underground city b. a city built under the sea level 3. site c. a place / building where tourists frequently visit 4. guest house d. a location or a place

Listening B) Match the sentences with the correct time expressions. A) 1.2 Listen to the people talking about their ‘likes’ and ‘dislikes’. Complete the table according to the seon / yesterday / to years ago / never / already recordings. 1. Lucy __________ eats cheese. It smells bad to her. nationality likes dislikes 2. I suppose Dr. Jimenez will see you__________. 3. Nina texted me to remind the project __________. Anna 4. We have __________ watched this boring movie. 5. Ms. Dawson was teaching at school__________. Martin C) Read the paragraph below. Circle the correct alternatives in italics. Akira B) Listen to the recordings again. Answer the questions. Peter originally comes / was coming from Hungary, but he has lived / lived in Germany for almost five years 1. Who likes doing sports? in the 1990s. He is working / was working at a textile 2. Which person is the oldest one? company during the day, and he is / was also working as 3. Who thinks that visiting museums are boring? a bodyguard at nights. He really has / had a tough life. In 2001, he has moved / moved to Turkey with his family. Grammar verb tenses review He buys / bought a property in Istanbul and started to run his own business. Now, he was / is the owner of A) Read the sentences below and complete the rules a famous clothing store chain. He has / is having more with the correct tenses. than sixty shops around Turkey. When people ask the secret of his success, he says, “Being hardworking and patient is important. I’m fifty years old now, and I have been waking up / woke up before 6 am since I was / am fifteen. I am loving / love getting up and working early in the morning. I hope I am / will be the same until I die. I am having / have three children and I often share my experiences with them. I want them to take lessons from my life.” grammar ref. 94 14 a. I hate living in this city because it is usually rainy and windy. b. Your Spanish is getting better, Fiona. Congrats! c. When you knocked on the door, I was reading a fashion magazine. Speaking d. I think I will finish typing this document in two hours. e. I haven’t tasted Mexican food in this restaurant before. A) Work in pairs. Read the prompts below and Rules make sentences with the phrases expressing 1. We use _____________ to talk about something that is ‘likes’ and ‘dislikes’. always /usually true in the present; our habits, routines and e.g. I like cooking but I don’t like tidying up beds. schedules. cooking 2. We use _____________ to talk about changes happening tidying up beds around now (often with the verbs get, become, increase, grow, etc.) 3. We use _____________ to talk about predictions, promises serving lunch/dinner and voluntary actions in the future. welcoming guests 4. We use _____________ with simple past to express guide people interrupted actions in the past. giving information about a place 5. We use _____________ to talk about our experiences that entertain people happened before now without telling their exact time. selling souvenirs and gifts Writing A) Work in pairs. The table below describes four guests at a hotel. Write a short paragraph to introduce each guest. Read the example to form your paragraphs. Tittle Last Name First Name Date of Birth Nationality Bed & Breakfast Room Type Extra Info Mr. Di Antonio Luciano 11.07.1977 Italian Double Has a child Ms. Collias Maia 02.01.1985 Greek Single Non-smoker Mrs. Liang Chen 25.10.1965 Chinese Suite Asks for wake up service Mr. Krishnan Amar 10.08.1950 Indian King Asks for extra pillow e.g. Luciano di Antonio is forty one years old. He is from Italy/ He is Italian. He wants to have breakfast. He wants a double room. He has a child.

Recruitment UNIT 2 15

PART 1 Warm Up A) Answer the following questions with your partner. 1. Have you ever applied for a job? If yes, what happened? 2. Think about your degree. What type of jobs will be suitable for you in the future? Why? Vocabulary parts of a resumé A) Read the words below and match them with their definitions. 1. degree a. an academic title given by a university or a college b. a fixed place of residence or business where someone lives 2. permanent address c. a job that a student takes to learn a profession d. education that includes skills and knowledge required for a particular job 3. former positions e. knowledge about the computer itself and its operating systems f. a person’s relationship situations with another person (e.g. single, married, etc.) 4. internship g. previous jobs h. native language 5. hardware and software knowledge 6. marital status 16 7. mother tongue 8. vocational training B) Read the words in exercise A and classify them. personal info education employment history competencies e-mail address university / college names and locations of foreign language(s) employers, and dates employed

Reading A) Read the title of the article and answer the questions below. 1. Have you got a dream job? What is it? 2. Name three jobs with a high income in the tourism and travel industry. Five Great Jobs in Tourism and Travel Industry Holidays are always fun all around the world. People visit new, exotic and beautiful places. They meet new people and have new experiences. They also learn a lot about different cultures and their traditions. In short, they explore the world. There are also people who work hard for the tourists. They work in hotels, restaurants, airports and shops to please the guests and visitors. They really work day and night and make the holiday more enjoyable and pleasing. The jobs of these hardworking people are usually very difficult and tiring. In addition, in most countries the salaries of these jobs are quiet low. However, in the tourism and travel industry there are some jobs which provide enjoyable lifestyles and high income. If you are thinking of having a career in tourism, the jobs listed below might be your dream job. 1. Amusement Park Attendant 4. Food Taster 17 Duties: Operating amusement park rides, Duties: Tasting food and beverages before driving golf carts, setting up games. they are served to the guests. Working Hours: 6 - 8 hours a day Working Hours: 5 - 6 hours a day Income: $ 10 per hour Income: $ 50 per hour 2. Chauffer 5. Cruise Ship Guide Duties: Picking up tourists from airports, Duties: Guiding guests in cruise ships. driving visitors to unfamiliar destinations, Working Hours: 5 - 6 hours a day driving for city tours. Income: $ 30 per hour Working Hours: 5 - 6 hours a day Income: $ 25 per hour 3. Bed Warmer Duties: Warming beds for the guests before they sleep in their rooms. Working Hours: 2 - 3 hours a day Income: $ 10 per hour C) Read the article again and match the B) Read and answer the questions below. words below with the definitions. 1. What are the duties of a chauffeur? 1. guest a. drink 2. How many hours does a bed warmer work in a day? 2. attendant b. driver 3. How much money does a food taster make in a day? 3. unfamiliar destination c. instructor 4. Who guides the guests in a cruise ship? 5. Who works less than 4 hours in a day? 4. beverage d. unknown place 5. chauffer e. fair 6. amusement park f. visitor 7. guide g. assistant

Listening A) 2.1 Listen to an interview about a day of a front desk receptionist and mark the following statement as true or false. 1. The receptionist checks the reservation list. 2. The receptionist does not send e-mails. 3. The receptionist processes documents. 4. The receptionist does not greet the customers. 5. The receptionist answers and forwards phone calls. 6 The receptionist does not monitor the guests or visitors. 7. The receptionist escorts the guests. B) Listen again and fill in the gaps in the sentences below. Use the words in the box. generally never usually always often rarely sometimes 1. I ________ check the reservation list first and then process some documents. 2. I ________ spend fifteen minutes to check the lists and fill in the documents. 3. I ________ answer or forward a lot of phone calls and ________ send e-mails. 4. I ________ monitor the guests and visitors. 5. I ________ escort the guests if they need it. 6. I ________ carry their luggage. 18 C) Listen again and discuss the questions below. 1. Do you think working as a receptionist is difficult? 2. If yes, what are the difficulties?

Speaking A) Work in groups. Read the jobs in the box and discuss their daily routines. waiter flight attendant bellboy Grammar question forms: subject / object questions A) Read the following sentences and answer the questions. a. Who knows the Fergusons in this neighborhood? b. Who do the Fergusons know in this neighborhood? 1. What is the difference between the sentences above? C) Make subject or object questions using the 2. Which question asks the object, and which one asks the underlined words in the sentences. subject of the sentence? 1. I need a bigger apartment. B) Match the questions with the answers in the box. 2. Vanessa lives with eight cats and three dogs. 3. They can play the violin well. a. to my sister b. chocolate cake and ice-cream 4. I invited her to the party. c. Fred d. a fancy dress 5. I think a mosquito bit my arm. e. in Albania f. a traffic accident 6. Edison invented the light bulb. 1. Who loves Celine at school? grammar ref. 97 19 2. What are they going to serve at the wedding? 3. What happened on the street? 4. Where do you live? 5. Who did you give that gift to? 6. What do you want to wear tonight? Writing A) Look at the weekly schedule below. Write people’s duties in simple present tense. William (Manager) Helen Jackie Alan Kate hold meeting and make breakfast, take the trash out a wake the guests clean and sanitize distribute the cook lunch and all the rooms dinner weekly duties Will holds the meeting and distributes the weekly duties every Monday/ on Mondays. Ryan Greg fix the electrical serve the morning wiring and coffees plumbing

PART 2 Warm Up A) Look at the picture above and discuss the following questions. 1. Why is the woman nervous? 2. Do you think finding a job is easy? 20 Vocabulary career related words A) Match the words with their definitions. 1. position a. the grade that you get after an education period 2. promotion b. a letter from your previous employer outlining your skills 3. application c. skill 4. achievement d. an official request 5. qualification e. a document that is official proof that you have finished a school or a course 6. reference f. a level in a company 7. certificate g. a higher position in a company 8. degree h. accomplishment, success B) Complete the sentences with the words from Exercise A. 1. I have sent _________ for three different jobs. 2. He has a very good _________ in the company but he is still not happy with his job. 3. Being the hotel manager of a five-star hotel is a great _________ in tourism industry. 4. My old employer wrote me a very good _________ for my application. 5. When you graduate from a master’s programme you get a masters _________. 6. I am sorry but you do not meet the _________ for this job. 7. I do not have a driving _________ so I cannot drive a car. 8. David got a _________ last month so his salary is higher now.

Reading A)Work in groups. Read the first paragraph of the text and discuss the questions below. 1. Why is it difficult to find a job? 2. Why do people feel nervous before job interviews? Steps to Have a Successful Job Interview Finding a job is not easy. There are millions of unemployed people all around the world. A great number of 21 them are qualified and experienced. So, for most people job interviews are very challenging and stressful. This heavy stress makes the candidates uncomfortable and nervous. However, there are some simple steps towards a successful job interview. If you want get your dream job, just follow these steps. First you should prepare for the interview. Before the interview do a quick research to have an idea about the vision and principles of the company. Then prepare yourself for possible questions about your education life and work experience. This preparation will make you more confident. Sleep well the night before the interview and try to arrive ten or fifteen minutes early. The second step for a successful interview is to give accurate answers to the questions. Listen to the interviewer very carefully and speak slowly. Short but clear answers are always better than long and unclear ones. The employee should feel that you are a reliable and mature person. Lastly do not ask questions about the salary or the working hours. Keep in mind that these things should be discussed after you get the job. When the interview is over leave the room with a warm smile. Do not look upset or disappointed at the last minute. Always remember that everything is possible in life. These three simple steps will help you a lot to have successful interviews. Follow them you might just get the job of your dreams. B) Read the article and list the phrases in the box D) Read the article again and decide if the under the correct heading. adjectives have a positive or negative meaning. Use a dictionary if necessary. speak slowly and accurately smile when you leave the interview room unemployed qualified experienced do research about the company uncomfortable nervous challenging stressful get ready for the possible questions confident accurate successful arrive fifteen minutes before the interview time reliable mature unclear listen carefully disappointed upset do not ask questions about the salary go to bed early the night before the interview before the Interview during the Interview negative positive C) Read the article again and and mark the following statements as true or false. 1. It is a good idea to learn about the company before the interview. 2. Being fifteen minutes late to an interview is not a big problem. 3. In an interview we should talk very fast. 4. We should ask for a high salary during the interview.

Professional Life asking for and giving personal information in a job interview interviewer applicant Tell me about yourself, please. This is not a question, but a request. You can tell your name, age and talk about education, experiences etc. Try to limit this information with work-oriented words. e.g. I am Jenny Taylor. I am 22 and I have just graduated from the college. Which adjectives would you use to describe Try to use positive and career-related adjectives. yourself? e.g. I am hardworking, trustworthy and ambitious. What are your strengths? Point out your positive traits. You can use ‘I am good at …’ to describe your strengths. e.g. I am a good team player, I am very motivated by my career goals, I am a well-disciplined person. What are your weaknesses? Do not forget that everybody has weaknesses. So, be honest but do 22 not give too many details. Try to state your negative traits with positive ones. e.g. I have lack of experience, but I had a good college education. I am sometimes excessively meticulous. (For some employers the word ‘meticulous’ has a negative meaning while the others find it positive.) How many hours do you usually work in a week? Each company has its own working schedule, so it is good to say ‘I work as much as necessary to achieve my objectives.’ What are your hobbies? This question is not directly related to your career; however, you can say something about sports or some creative activities. Talking about sports makes the employer think you are strong and healthy. A) Read the questions about asking for personal information. Circle the correct alternatives in italics. 1. Tell / Ask me about yourself. 2. How / Which adjectives can you use to describe yourself? 3. Which / What are your strengths? 4. What / How are your weaknesses? B) Match the answers with the correct questions. a. I like playing squash on weekends. b. I am afraid, I sometimes have lack of concentration after a long day. 1. Tell us about yourself, please. c. I am honest, ambitious and funny. 2. Which adjectives can you use to describe yourself? d. My name is Sam Mclean and I am 34. 3. What are your strengths? e. I think I am good at guiding other people at the office. 4. What are your weaknesses? f. I do not work less than 8 hours a day. 5. How many hours do you usually work in a week? 6. What are your hobbies?

Grammar present modals revision A) Complete the table with the correct modal verbs. Usage Modal verb Ability / possibility Can, … Inability / impossibility Ability in the past Advice Ought to, … Recommending action Asking for permission May, … Obligation, necessity, deduc- tion Prohibition Request Will, … Offer B) Rewrite the sentences with given modal verbs in brackets. 23 e.g. It is necessary for new employees to attend the next meeting. New employees must/ have to / need to attend the next meeting. 1. It is forbidden to use the electronic devices here without any legal permission. (mustn’t) ______________________________________________________ ______________________________________________________. 2. It is necessary for college students to read as many books as possible in their field of study. (need to) ______________________________________________________ ______________________________________________________. 3. It’s possible that the company won’t hire an experienced person for the mentioned position. (might) ______________________________________________________ ______________________________________________________. 4. I advise you to see a doctor for your earache. (should) ______________________________________________________ ______________________________________________________. 5. Do the students have permission to use mobiles during the lesson? (can) ______________________________________________________ ______________________________________________________. 6. It is not necessary for you to come to the office today. We have little work to do. (don’t need to) ______________________________________________________ ______________________________________________________. grammar ref. 98

Speaking A) Work in pairs and read the job advertisement. Student A will read the character card and get ready for the interview. Student B will be the interviewer and ask interview questions to Student A. Job Advertisement RECEPTIONIST REQUIRED An exclusive five-star hotel requires a receptionist for front desk in Antalya. The ideal candidate must: * have a university degree on tourism * have at least one year experience * be under 30 years old 24 Character Card Name: Tarık Kurt Age: 23 Education: Tourism at Ege University Experience: worked as hotel receptionist for two years Strengths: qualified, experienced, confident, reliable, successful Writing A) Fill in the job application form below. Desired Position: Desired Location: Desired Salary: Days available: Monday__ Tuesday __ Wednesday__ Thursday__ Sunday __ Friday __ Saturday__ Employment Desired: Part time __ Full time __ Last Name: First Name: Address: Phone number: Date Applied: