Aimee Mc Gilloway TeamWork LTP

Team Work Learning Together Programme Aimee Mc Gilloway

My Team Skills and Qualities A.C 1.2 SA Good communication skills Roles A.C 1.3 Patience Knowledge of cutting hair Someone to someone to clean up Good listening skills style hair afterwards Organisational skills someone to cut Can work as part of team receptionist to hair answer phone, book someone to colour hair appointments and take money someone to wash hair waitress to serve tea/coffee

A Customer Complains about her hair not done the way she wanted A.C 2.2 Steps Taken To Make the Issue Worse? Steps Taken To Solve The Issue It could be worse by not listening to the customer becoming aggressive It could be made better by and raising your voice at them, listening to the customer and walking away and not dealing with it talking to them seriously, being calmly. sympathetic and problem showing the situation by giving them discount and voucher off their next treatment. Staff could get training on customer service.

A.C 1.1 A.C 2.3 REFLECTION LETTER Dear Aimee and Sarah I would like to express an interest in applying A recent activity I would like to reflect on is Saving for the role of Hairdresser highlighted in your the Egg. Teamwork skills L.T.P module learning review. I believe Team Work is a group of people who What went well on this activity? work together to achieve a task and a Team We all worked as a team and all participated in is successful when they communicate Saving the Egg. together and they all join in. What was my role?  Over the last 7 weeks I have worked on I lead the team work game, we all had a task developing my Teamwork skills by participating and part to do, I wrapped the egg and dropped on various teamwork activities such as; the egg outside but sadly the egg smashed. Stack The Cups, The Fork The Spoon and The What did I learn? Cup, Marshmallow Challenge, Positano I learned how to work well in a team such as Challenge, Wooden Emoji’s, Mission to the communication and team work. Moon, Saving The Egg What changes can I make to improve this activity? From participating on these activities I have We could of made the thing to protect the egg developed my problem solving, decision more secure. making skills, my ability to delegate tasks.

Evidence Bank Aimee and her Team, Aimee and her Team showcasing their demonstrating their problem solving skills communication skills and as they worked on the organisational skills by working stack the cups on the Positano Challenge exercise The 'Egg packages'

EVIDENCE BANK Aimee Creating her own team Aimee 'applying' for one of the roles of her for her Beauty Salon team, demonstrating the Teamwork Skills she highlighting some of the has developed since taking part on the module roles required to run a and reflecting on one of our activities, The successful salon Egg Drop Challenge



Aimee Mc Gilloway Aimee Mc Gilloway Martin Gallagher Martin Gallagher Gavin Deeney Gavin Deeney Aimee, well done on completing this module, over the last few weeks you have participated really well in each session and your ability to link the teamwork skills to your passion for hair and beauty is evident with your work. Your work is really good Yes