Tawasul - 2nd Edition - December 2016

When people talk we work, when they plan we execute and whenthey hesitate we walk forward to the future with confidenceH.H. Sheikh Mohammed bin Rashid Al Maktoum UAE Vice President, Prime Minister and Ruler of Dubai

Index 4 In Patriotism 6 Interview with our employees about national service 7 Our Team celebration National day with their families4 11In Patriotism Employee of the issue: Mariam Ahmed Alshamsi 12 The IT department obtains ISO 13 Happiness Fund: Social Solidarity 14 DED participates in GITEX technology week 2016Interview with our employees 15 Various Initiatives from the Administrative Affairs Dept. 16 Annual Conference: Bravo Solution6about National Service 17 Open Day visit to Ajman University 18 Awareness Campaigns for Employees in Public HealthDubai Words of 19 UAE innovation weekBusiness Smart transaction Review 24Lamenting 2122Map Yousuf 23 Cross Fit Sport December 2016

In Patriotism A Glimpse of our National DaysBy: Maryam AlSuwaidiFlag DayNovamber 3It is a national event celebrated by the United Arab Emirates on the thirdof November every year, since it was announced by His Highness SheikhMohammed bin Rashid Al Maktoum, Vice President, Prime Minister ofthe United Arab Emirates and Ruler of Dubai since 2013. This occasionrepresents the unity and peace feelings among the people of the UnitedArab Emirates, as well as promotes a sense of belonging to the nation,entrenches the image of the United Arab Emirates and provides a modelof the manifestation of cohesion among the sons of the nation. On thisday, the flags are waving over every Emirati house. Activities and eventsare also held in the form of celebrations by the State represented by itsgovernment, people and residents, in preparation to celebrate this dayand an expression of love and loyalty to the UAE leadership.December 2016

Commemoration DayNovamber 30His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the United ArabEmirates decided to make 30th November of every year as Martyrs Day to honor,express loyalty and recognition of the sacrifices and giving of the martyrs of thenation and its righteous sons. Those who gave their lives to keep the flag of theUnited Arab Emirates flying high, while they perform their national duties andobligations on their land and abroad in all civil, military and humane fields. HisHighness also decided to consider this national occasion as a state official holiday.On this day, special national ceremonies and events are held in which all stateinstitutions participate as well as all the people and residents of the United ArabEmirates, recalling and being proud of the dedication, sincerity and loyalty rootedin the hearts of people of the United Arab Emirates that they had while they weregraciously grant their lives in the fields of heroism, giving and duty.National DayDecember 2The UAE National Day is the day on which the United Arab Emirates celebrateson the Second of December of every year, the anniversary of the establishmentof the UAE Union. The historic launch of this union has begun by the consensusof the rulers of the emirates of Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah andUmm al-Quwain on the second of December 1971 and their agreement to unite,so they issued an interim constitution which regulates the state and defines itsgoals. On the tenth of February 1972, the Emirate of Ras Al Khaimah announcedits accession to the Union to complete the seven Emirates in a single frame.Then, it was gradually and positively integrating with its full potentials. December 2016

Interview 6Interview with ouremployees aboutNational Service ‫سؤال و جواب‬ Majed Salah Shiban Al ShehhiQ What does the national service Q What does the national service mean to you? mean to you?It is a new life experience for every young man who It is a new life, in which there is a transitional periodhas to make even a little contribution to serve his from civil to military life; knowing all things related tonation. It changes his personality from civil to military the protection of the land such as confidential matterslife. it is called the shock. and learning about the mechanisms applied in the armed forces to defend our land.Q Describe a day in the recruitment life? Q Describe a day in the recruitment life?First Day: - Confusion and fear on all faces becauseof the orders and adherence to military discipline in My day begins with order and adherence to militaryseveral things. control and discipline. All orders and demands areExample: - Sleeping, eating, hard and tough military executed from making our beds to completing theexercises, a new system we are not used to. tough military exercises at the end of the day.Q What is loyalty in your Q What is loyalty in your opinion? opinion?To be ace in serving the nation, a part of this community, To be faithful and loyal in my work and most loyal andproud and honored to be an Emirati taking the initiative sincere towards Allah, then to the nation and then toto protect the nation and maintain security. the President and to defend the nation in times of need and to sacrifice myself for the sake of our land.December 2016

7 The Sector UpdatesInside the event Our team celebrating the national day with their families Photos by: Maitha Alhashimi December 2016

National Day 8 Mira Alduhmani Huda Mohamed Yasser Almuqbil - Ibrahim farsni - Mohamed Alwahidi Salama AlhashimiYoussef Lootah - Essam Aldissi - AbdulAziz Almazem Abdullah Alkaabi - Tarek Alfalasi Adel Khamis Ahmed SaberDecember 2016

9 National Day Ali Ibrahim Mohamed Alshehhi The Union means Sheikh Zayed Nouf Shahin - Afraa AlrumaithiNada Alsabt Mariam Ahli - Faris AlhashimiRowdah Alkatbi Abdullah Azeer Union means Power Majid Salah Union means Peace December 2016

National Day 10 Tarek Alfalasi Salwa Aladidi Medhat Shalabi - Walid Marhoun Ahmed Al AliFatma Alzaabi - Fatma Alqamzi - Nisreen SalahEldin Special Thanks to the Stakeholders Department for providing toys to the childrenDecember 2016

11 Employee of the IssueEmployee of this IssueMariam Ahmed Al Shamsi Profile Name Mariam Ahmed Al ShamsiAcademic Degree Senior Director of Communication Channels with Customers – CustomerAcademic Degree Happiness Department Masters of Science in Interactive Learning Technologies Date of Joining June 2008the Department Major 1- Managing and accomplishing the website project for the Department andAchievements its institutions. 2- Accomplishing a general policy draft for the call center. 3- Accomplishing a general policy draft for the reception. 4- Accomplishing stimulation policy draft for the call center and reception. 5- Improving the call center and reception. 6- Accomplishing communication policy draft. 7- Reducing annual telecommunications expenses to around AED 300,000.Discipline at Work The employee has the spirit of commitment and discipline at work. She does not hesitate to perform its tasks after the official working hours. This contributed to accomplishing several projects in spite of the difficulties and lack of resources. The employee also covers all department tasks in the absence of some employees, which makes her an example of commitment for all her coworkers. The Spirit of The employee works to provide support for all Department employees Fraternity and and transfer her experience to meet the interest of work. The employeeCooperation with also collaborates with many other organizational units in the Department her Colleagues as she is member in the Board of Employees, member of the innovation in Knowledge team, member of the websites Committee and member of the special needs committee. Exchange December 2016

Sector Updates 12The IT departmentobtains ISO in the Field ofInformation Security ArticleThe Department of EconomicDevelopment in Dubai has obtainedISO/ IEC 27001:2013 for informationSecurity Management systemswithin the framework of its effortsand commitment to provide secureIT services with the highest qualityand the best ways and practicesspecialized in the internationallyrecognized information securitymanagement for its employees and clients from different segments of society. Obtaining this certificate by the Department of EconomicDevelopment in Dubai is an additional step in the series of continuing efforts in the development of the internal work systems in a manner thatwould be consistent with the main thrusts of Dubai smart Government to exploit and employ the latest technology to make the experience ofDubai the most secure for residents and visitors alike.This International Standard concerned with the establishment and management of an effective system for information security in accordancewith the best international practices, after the application of a set of criteria and conditions which ensure maintaining the security, confidentialityand integrity of information. The certificate has been awarded to the Department of Economic Development in Dubai by the British UKASorganization, one of the prestigious global organizations concerned with ISO. The information security management system in the Departmentwas checked and examined by neutral entity which is SGS Consulting Company which confirmed the conformity of the applied proceduresand regulations with the standard through integrated examination processes which lasted for several days. The certificate was received byHis Excellency Sami Al Qamzi, General Director of Dubai Department of Economic Development from Dr. Shahul Mansour, Representative ofSGS Consulting Company. On this occasion, His Excellency Al Qamzi said: “This distinction is due to the continued wise leadership supportin motivating and directing government entities to adopt the best practices and provide the highest levels of service to customers in order tofacilitate their access to the electronic services safely and effectively that reflects the bright image of the Emirate of Dubai. Being entitled to thiscertificate reflects a vast improvement in the field of providing safe electronic service, ease of access to information and serve customer in away that would ensure their comfort and fast completion safely”.December 2016

13 Sector Updates Social Solidarity ArticleIn the aim of social solidarity, which is the one of the basis of the establishmentof the happiness Fund, the Fund is envolved in various social events with DED’sstuff applying a family atmosphere and broadcasting happiness in the hearts ofmembers of the Fund encouraging others to join them.As a result, happiness Fund offers some social assistance, such as: December 2016

Sector Updates 14Participation ofthe IT Department in GITEXArticleInformation Technology Department successfully ‫س‬organizes the participation of the Department inGITEX Technology Week 2016.Concerned sectors such as Registration andCommercial License and Commercial Controland Consumer Protection have participated inthe Department platform, along with Mohammedbin Rashid Establishment for Small and MediumEnterprises Development and Dubai Exports.The GITEX Technology Week is the largest regionalexhibition for information technology in the region.It holds government and private authorities of themiddle east along with the emerging most innovativeand ambitious technology companies to presenttheir world changing ideas to an audience ofinternational and local investors and those interestedin technology in general. The Department hasintroduced the newest technical projects in the field,such as Dubai Business Map, Dubai application forbusiness and institutions digital platforms, MaydaniApplication, Intellectual Property Portal, etc.The Department has gained the satisfaction andapproval of exhibition visitors for its technical servicesfacilitating and improving business activities in theEmirate of Dubai. Visitors satisfaction rate reached95.3% based on the questionnaire distributed to thevisitors of the platform.December 2016

15 Sector Updates Various Initiatives ofthe Administrative AffairsDepartment ArticleIn support of the initiative of 2016 Year of Reading, launched by His Highness Sheikh Khalifa bin ZayedAl Nahyan, President of the UAE, “May Allah Protect Him”, and in pursuit of promoting and enriching theDepartment Club Library in Al Ramool Center; the Administrative Affairs Department provided a variety ofbooks for the benefit of the habitues of the club, and in line with the determination of the government of Dubaito provide intelligent services, the Administrative Affairs Department have applied correspondence deliveryservice to third parties through iPad. In order to maintain the department documents, the Administrationaccomplished and completed during the first half of the year of 2016 electronic archiving plan for the documentof the Executive Director Office and his deputy in the Institutional Support Sector, the contracts Division inthe Financial Affairs Department in the Institutional Support Sector, the Administrative Affairs DepartmentOffice in the Institutional Support Sector. The number of electronically archived documents reached (16,000)documents, while the number of commercial and tourist licenses archived on paper during the first half of2016 reached 32.952. In the light of facilitating access to the provided services, the Department in coordinationwith the Information Technology Department has automated (8) of its services and will automate the restduring 2016.Department of AdministrativeAffairs Obtains ISO Renewal Article Department of Administrative Affairs in coordination with the Quality and Organizational Excellence Department obtains renewal of ISO certification (ISO environment 2004-14001, and ISO Occupational Health and Safety 2007-18001). A continuation of the Department excellence in providing its services in the field of facilities and buildings, the Department obtained the highest happiness result in the standard of facilities and buildings. The happiness percentage was 95% for 2015 in accordance with the report of Dubai Government Excellence for examining the happiness level of the clients of the Government of Dubai. December 2016

Sector Updates 16Participation inAnnual Conference Article ‫س‬ “BravoSolution the leading global strategic procurement provider and sister company to local strategic procurement provider Tejari, hosted its fourth annual customer conference, BravoConnect 2016, in Surrey Hills, England. The event saw over 150 procurement executive gather over the two days offered networking opportunities, practitioner-led workshops and keynote speeches from many of the top procurement and sourcing professionals across the globe, attendees from Department of economic and development was : Mr. Majid Alshehhi , Mr. Shaiban Al Shihhe , Ms. Maha Al shehhi .December 2016

17 Sector Updates Visit the Open Day ofAjman University ArticleHuman Resources Department participated in the first jobs exhibitionof the Faculty of University City in Ajman on 19/10/2016 whichincluded the participation of several companies and institutionsto receive and guide students in their academic paths; to collecttheir CVs to hire them in the future according to their qualifications.The Department and its institutions were introduced to the studentsin general, and they get acquainted with the Department workenvironment characterized by positivity and innovation. December 2016

Sector Updates 18Awareness Campaigns forEmployees in Public Health andEnvironment Article In the pursuit of promoting health awareness among its employees, the Department prepared a comprehensive plan throughout the year to organizeDecember 2016 a variety of events in cooperation with the competent entities in the UAE. It organized World Health Day, an electronic awareness competition, World No Tobacco Day, World Asthma Day and Pink for Breast Cancer Awareness Month, on the basis of its keenness on health and safety of its employees and especially its female employees, beside the World Heart Day. The Department also published (50) awareness statements during the first half of 2016. The Department also in coordination with the Human Resources Management organized training courses on security and safety systems and placebo training on risk. It is targeting 10% of the Department employees during the year 2016. In the light of its keenness on the health of the Department employees, the Department organized campaigns for the second and the third dose of hepatitis vaccine for the department employees along with the vaccination campaign against measles for employees between (19 –34 years old). In order to entrench the culture of social responsibility and the importance of voluntary work among the employees of the Department, the Administration organized (2) events of the blood donation campaign. For the convenience of the department employees and in order to save their time and effort thus bring happiness to them, the Administration provided Delivery Service to their offices in coordination with the restaurants in the vicinity of the building. In support of the Department for the concept of rational use of natural resources and the initiative of a green economy for sustainable development, the Department has participated in Earth Hour. On the occasion of the International Workers’ Day, and in coordination with the Staff Council, the Administration has organized a luncheon for cleaners and hospitality workers in the Department for honoring their efforts. In line with the vision of the Government of Dubai «Mojtamai» by making Dubai friendly to people with disabilities in 2020, the Administration has installed a voice system to the elevators to help disabled people needs use these elevators, and make the Department Building friendly to the categories of people with disabilities.

UAE Innovation week is a national event for Giftsall UAE residents, celebrating innovationin line with the directives of His Highness Special Coupon from Tawasul magazine team inSheikh Mohammed bin Rashid Al Maktoum, collaboration with the stakeholders division for the first 10UAE Vice President,Prime Minister and employees to take a screenshot of this page and send it toRuler of Dubai. It is one of the largestinnovation initiatives in the world, and a [email protected] effort by the government and theprivate sector and individuals to assist inthe deployment of a large-scale innovationculture in the country and strengthen itsposition as a global hub for innovation.

UAE Innovation week 20Dubai Business MapInformation Technology Department Launches DubaiBusiness Map in Cooperation with the Registration andCommercial License SectorArticle The Information Technology Department has recently launched “Dubai Business Map” in cooperation with the Registration and Commercial License Sector within its ‫س‬participation in the GITEX Technology Week 2016. The map is considered the first electronic platform of its kind at the level of the area of displaying the economic performance indicators and their distribution according to the economic activities or commercial licenses in the Emirate of Dubai.ApplicationAvailable atDecember 2016

21 UAE Innovation week Launching Smart Review System Information Technology Department Launches Smart Review System in Cooperation with the Registration and Commercial License Sector Article“Smart Review System”project is one of themost important strategicprojects, involved incommercial registrationand licensing, and thefirst initiative of its kindat the government level.The team of InformationTechnology Departmenthas developed a specialreview system involved insystem involved in commercial transactions and reviewing the same to maintain the highest standardsof accuracy and objectivity and minimize the rate of transactions errors resulting from technical andhuman errors. The first stage of the project has been accomplished. The review and checking systemwas launched within an integrated work system which connects the internal and external institutionalwork and the possibility of applying the same on government and quasi-governmental entities relatedto the Department through different e-links”. December 2016

UAE Innovation week 22Business in DubaiSmart ApplicationNew renovated version released in GITEXtechnology week 2016 Article The IT department has launched lately the new renovated version of “Business in Dubai” smart application in collaboration with the business registration and licensing sector in two languages Arabic & English. The renewed app helps the clients complete multiple transactions including reserving trade names, license renewal, issuing initial approval, payment of issuing license services and fines in addition of using the program to know exact locations of companies and their license activities.December 2016

23 Mind Bloom ArticleCrossfit Sport Benefits of CrossfitBy: Fatma Bahlooq - Loss of fat. - Reduce the risk of Type-2 Diabetes.What is (crossfit) sport? - Improve the physical and kinetic fitness It is a combination of diversified artistic movements which are extensively exercised collectively. In general, crossfit classes include periods of intensive training of different elements, such as weightlifting, calisthenics exercises, gymnastics etc. You will jog quickly, jump, do push-ups, shoulder exercises, and a range of other diverse movements. All of this shall be in a limited time. Crossfit improves physical health due to the intensity of exercises, even though the exercise is short. Suggested Locations for Exercising Crossfit metalize, Crossfit Alioth, EMD Fitness, Crossfit Gold BoxExercise in Social AtmospherePopularity of crossfit does not only come from fat burning routine, but from the way of exercising. Thecoaches push the participants to their limits and encourage healthy competition and mutual support.Training in a cohesive and close group motivates you to work harder and allows you to configure a closerelationship with others through sharing success and failure experiences. The social aspect of crossfithelps the continuity of engaging and makes training more meaningful and useful. Imagine the feeling ofexhilaration when you complete the first training of the shoulders with the encouragement and cheers ofyour colleague trainees – You would not find this in traditional sports!However, do not hesitate to try crossfit. You must keep moving, because the risks associated with staticlifestyle outweigh the risks of exercising. [5] By knowing your body needs and developing your conceptof its ability and limits, you can start in any physical fitness exercises safely.Add crossfit to your life routine December 2016

Social Corner 24Social CornerWords of LamentingYousuf Hussein Mohammed LamentingAdministrative Affairs Department – Institutional Support Sector in the Department of EconomicDevelopment has lost one of its senior employees of the first generation, late employee/ Yousef HussainMohammed Jalal, one of the founders of the Archives Division in the Department.The deceased joined the Department on 03/04/1989, and stood an example of the excellent employee.He won the Unknown Soldier Award at the level of the Government of Dubai. He diligently worked hardto develop the Archive in the Department. He was diligent and persistent in his work, despite of his age.May Allah have mercy on the deceased and may he rest in peace.December 2016

25 The TeamCopyRightsThis magazine has been published by the Department of Economic Development-Dubai for internal use onlyand may not be re-distributed or sent or disclosed in whole or in part in any form without the expressedwritten consent of the department. By recieving a copy of this magazine and reading it is a commitment fromyour side. Note that the content of the magazine and the analysis, opinions and conclusions, informationand data have been obtained from various public resources believed to be reliable but we do not guaranteeits accuracy. The Department of Economic Development in Dubai does not make any express or impliedwarranties regarding the data and information presented nor does it acknowledge that the informationcontained in the magazine is complete or free from any error, not misleading, or fit for any particularpurpose. This magazine may be subject to change or update without prior notice, and DED do not bear anyresponsibility for what may have on it.Contact Us: The magazine [email protected] Data Gathering and Editing Hamda Alblushi Shaiban Alshehi Saleh Abu Ali Ayesha Ahli Laila Alramsi Mohamed ELmasry Marwa Alromaithi Maytha Alhashimi Heba Altamimi Heyam Hamouda Creative Directors Mohamed Elmasry Khaled Nehad ProofReading - Arabic Language Saleh Abu Ali December 2016