Tawasul Magazine - December 2016

When people talk we work, when they plan we execute and whenthey hesitate we walk forward to the future with confidenceH.H. Sheikh Mohammed bin Rashid Al Maktoum UAE Vice President, Prime Minister and Ruler of Dubai

Index 4 In Patriotism 6 Interview with our employees about national service 7 Our Team celebration National day with their families4 11In Patriotism Employee of the issue: Mariam Ahmed Alshamsi 12 The IT department obtains ISO 13 Happiness Fund: Social Solidarity 14 DED participates in GITEX technology week 2016Interview with our employees 15 Various Initiatives from the Administrative Affairs Dept. 16 Annual Conference: Bravo Solution6about National Service 17 Open Day visit to Ajman University 18 Awareness Campaigns for Employees in Public HealthDubai Words of 19 UAE innovation weekBusiness Smart transaction Review 24Lamenting 2122Map Yousuf 23 Cross Fit Sport December 2016

In Patriotism A Glimpse of our National DaysBy: Maryam AlSuwaidiFlag DayNovamber 3It is a national event celebrated by the United Arab Emirates on the thirdof November every year, since it was announced by His Highness SheikhMohammed bin Rashid Al Maktoum, Vice President, Prime Minister ofthe United Arab Emirates and Ruler of Dubai since 2013. This occasionrepresents the unity and peace feelings among the people of the UnitedArab Emirates, as well as promotes a sense of belonging to the nation,entrenches the image of the United Arab Emirates and provides a modelof the manifestation of cohesion among the sons of the nation. On thisday, the flags are waving over every Emirati house. Activities and eventsare also held in the form of celebrations by the State represented by itsgovernment, people and residents, in preparation to celebrate this dayand an expression of love and loyalty to the UAE leadership.December 2016

Commemoration DayNovamber 30His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the United ArabEmirates decided to make 30th November of every year as Martyrs Day to honor,express loyalty and recognition of the sacrifices and giving of the martyrs of thenation and its righteous sons. Those who gave their lives to keep the flag of theUnited Arab Emirates flying high, while they perform their national duties andobligations on their land and abroad in all civil, military and humane fields. HisHighness also decided to consider this national occasion as a state official holiday.On this day, special national ceremonies and events are held in which all stateinstitutions participate as well as all the people and residents of the United ArabEmirates, recalling and being proud of the dedication, sincerity and loyalty rootedin the hearts of people of the United Arab Emirates that they had while they weregraciously grant their lives in the fields of heroism, giving and duty.National DayDecember 2The UAE National Day is the day on which the United Arab Emirates celebrateson the Second of December of every year, the anniversary of the establishmentof the UAE Union. The historic launch of this union has begun by the consensusof the rulers of the emirates of Abu Dhabi, Dubai, Sharjah, Ajman, Fujairahand Umm al-Quwain on the second of December 1971 and their agreementto unite, so they issued an interim constitution which regulates the state anddefines its goals. On the tenth of February 1972, the Emirate of Ras Al Khaimahannounced its accession to the Union to complete the seven Emirates in a singleframe. Then, it was gradually and positively integrating with its full potentials. December 2016

Interview 6Interview with ouremployees aboutNational Service ‫سؤال و جواب‬ Majed Salah Shiban Al ShehhiQ What does the national service Q What does the national service mean to you? mean to you?It is a new life experience for every young man It is a new life, in which there is a transitionalwho has to make even a little contribution to period from civil to military life; knowing allserve his nation. It changes his personality from things related to the protection of the land suchcivil to military life. it is called the shock. as confidential matters and learning about the mechanisms applied in the armed forces toQ Describe a day in the defend our land. recruitment life? Q Describe a day in theFirst Day: - Confusion and fear on all faces recruitment life?because of the orders and adherence to militarydiscipline in several things. My day begins with order and adherence toExample: - Sleeping, eating, hard and tough military control and discipline. All orders andmilitary exercises, a new system we are not demands are executed from making our bedsused to. to completing the tough military exercises at the end of the day.Q What is loyalty in your opinion? Q What is loyalty in your opinion?To be ace in serving the nation, a part of thiscommunity, proud and honored to be an Emirati To be faithful and loyal in my work and most loyaltaking the initiative to protect the nation and and sincere towards Allah, then to the nationmaintain security. and then to the President and to defend the nation in times of need and to sacrifice myself for the sake of our land.December 2016

7 The Sector UpdatesInside the event Our team celebrating the national day with their families Photos by: Maitha Alhashimi December 2016

National Day 8 Mira Alduhmani Huda Mohamed Yasser Almuqbil - Ibrahim farsni - Mohamed Alwahidi Salama AlhashimiYoussef Lootah - Essam Aldissi - AbdulAziz Almazem Abdullah Alkaabi - Tarek Alfalasi Adel Khamis Ahmed SaberDecember 2016

9 National Day Ali Ibrahim Mohamed Alshehhi The Union means Sheikh Zayed Nouf Shahin - Afraa AlrumaithiNada Alsabt Mariam Ahli - Faris AlhashimiRowdah Alkatbi Abdullah Azeer Union means Power Majid Salah Union means Peace December 2016

National Day 10 Tarek Alfalasi Salwa Aladidi Medhat Shalabi - Walid Marhoun Ahmed Al AliFatma Alzaabi - Fatma Alqamzi - Nisreen SalahEldin Special Thanks to the Stakeholders Department for providing toys to the childrenDecember 2016

11 Employee of the IssueEmployee of this IssueMariam Ahmed Al Shamsi Profile Name Mariam Ahmed Al ShamsiAcademic Degree Senior Director of Communication Channels with Customers – CustomerAcademic Degree Happiness Department Masters of Science in Interactive Learning Technologies Date of Joining June 2008the Department Major 1- Managing and accomplishing the website project for the DepartmentAchievements and its institutions. 2- Accomplishing a general policy draft for the call center. 3- Accomplishing a general policy draft for the reception. 4- Accomplishing stimulation policy draft for the call center and reception. 5- Improving the call center and reception. 6- Accomplishing communication policy draft. 7- Reducing annual telecommunications expenses to around AED 300,000.Discipline at Work The employee has the spirit of commitment and discipline at work. She does not hesitate to perform its tasks after the official working hours. This contributed to accomplishing several projects in spite of the difficulties and lack of resources. The employee also covers all department tasks in the absence of some employees, which makes her an example of commitment for all her coworkers. The Spirit of The employee works to provide support for all Department employees Fraternity and and transfer her experience to meet the interest of work. The employeeCooperation with also collaborates with many other organizational units in the Department her Colleagues as she is member in the Board of Employees, member of the innovation in Knowledge team, member of the websites Committee and member of the special needs committee. Exchange December 2016

Sector Updates 12The IT departmentobtains ISO in the Field ofInformation Security Article The Department of Economic Development in Dubai has obtained ISO/ IEC 27001:2013 for information Security Management systems within the framework of its efforts and commitment to provide secure IT services with the highest quality and the best ways and practices specialized in the internationally recognized information security management for its employees and clients from different segments of society. Obtaining this certificate by the Department of Economic Development in Dubai is an additional step in the series of continuing efforts in the development of the internal work systems in a manner that would be consistent with the main thrusts of Dubai smart Government to exploit and employ the latest technology to make the experience of Dubai the most secure for residents and visitors alike. This International Standard concerned with the establishment and management of an effective system for information security in accordance with the best international practices, after the application of a set of criteria and conditions which ensure maintaining the security, confidentiality and integrity of information. The certificate has been awarded to the Department of Economic Development in Dubai by the British UKAS organization, one of the prestigious global organizations concerned with ISO. The information security management system in the Department was checked and examined by neutral entity which is SGS Consulting Company which confirmed the conformity of the applied procedures and regulations with the standard through integrated examination processes which lasted for several days. The certificate was received by His Excellency Sami Al Qamzi, General Director of Dubai Department of Economic Development from Dr. Shahul Mansour, Representative of SGS Consulting Company. On this occasion, His Excellency Al Qamzi said: “This distinction is due to the continued wise leadership support in motivating and directing government entities to adopt the best practices and provide the highest levels of service to customers in order to facilitate their access to the electronic services safely and effectively that reflects the bright image of the Emirate of Dubai. Being entitled to this certificate reflects a vast improvement in the field of providing safe electronic service, ease of access to information and serve customer in a way that would ensure their comfort and fast completion safely”.December 2016

13 Sector Updates Social Solidarity ArticleIn the aim of social solidarity, which is the one of the basis of the establishment of the happinessFund, the Fund is envolved in various social events with DED’s stuff applying a family atmosphereand broadcasting happiness in the hearts of members of the Fund encouraging others to jointhem.As a result, happiness Fund offers some social assistance, such as: December 2016

Sector Updates 14Participation ofthe IT Department in GITEX ArticleInformation Technology Department successfully ‫س‬organizes the participation of the Department in GITEXTechnology Week 2016.Concerned sectors such as Registration and CommercialLicense and Commercial Control and ConsumerProtection have participated in the Department platform,along with Mohammed bin Rashid Establishment forSmall and Medium Enterprises Development and DubaiExports.The GITEX Technology Week is the largest regionalexhibition for information technology in the region. Itholds government and private authorities of the middleeast along with the emerging most innovative andambitious technology companies to present their worldchanging ideas to an audience of international and localinvestors and those interested in technology in general.The Department has introduced the newest technicalprojects in the field, such as Dubai Business Map, Dubaiapplication for business and institutions digital platforms,Maydani Application, Intellectual Property Portal, etc.The Department has gained the satisfaction and approvalof exhibition visitors for its technical services facilitatingand improving business activities in the Emirate of Dubai.Visitors satisfaction rate reached 95.3% based on thequestionnaire distributed to the visitors of the platform.December 2016

15 Sector Updates Various Initiatives ofthe Administrative AffairsDepartment ArticleIn support of the initiative of 2016 Year of Reading, launched by His Highness Sheikh Khalifa bin Zayed Al Nahyan,President of the UAE, “May Allah Protect Him”, and in pursuit of promoting and enriching the Department Club Libraryin Al Ramool Center; the Administrative Affairs Department provided a variety of books for the benefit of the habitues ofthe club, and in line with the determination of the government of Dubai to provide intelligent services, the AdministrativeAffairs Department have applied correspondence delivery service to third parties through iPad. In order to maintainthe department documents, the Administration accomplished and completed during the first half of the year of 2016electronic archiving plan for the document of the Executive Director Office and his deputy in the Institutional SupportSector, the contracts Division in the Financial Affairs Department in the Institutional Support Sector, the AdministrativeAffairs Department Office in the Institutional Support Sector. The number of electronically archived documents reached(16,000) documents, while the number of commercial and tourist licenses archived on paper during the first half of2016 reached 32.952. In the light of facilitating access to the provided services, the Department in coordination withthe Information Technology Department has automated (8) of its services and will automate the rest during 2016.Department of AdministrativeAffairs Obtains ISO Renewal Article Department of Administrative Affairs in coordination with the Quality and Organizational Excellence Department obtains renewal of ISO certification (ISO environment 2004-14001, and ISO Occupational Health and Safety 2007- 18001). A continuation of the Department excellence in providing its services in the field of facilities and buildings, the Department obtained the highest happiness result in the standard of facilities and buildings. The happiness percentage was 95% for 2015 in accordance with the report of Dubai Government Excellence for examining the happiness level of the clients of the Government of Dubai. December 2016

Sector Updates 16Participation inAnnual Conference Article ‫س‬ “BravoSolution the leading global strategic procurement provider and sister company to local strategic procurement provider Tejari, hosted its fourth annual customer conference, BravoConnect 2016, in Surrey Hills, England. The event saw over 150 procurement executive gather over the two days offered networking opportunities, practitioner-led workshops and keynote speeches from many of the top procurement and sourcing professionals across the globe, attendees from Department of economic and development was : Mr. Majid Alshehhi , Mr. Shaiban Al Shihhe , Ms. Maha Al shehhiDecember 2016

17 Sector Updates Visit the Open Day ofAjman University ArticleHuman Resources Department participated in the first jobs exhibition ofthe Faculty of University City in Ajman on 19/10/2016 which included theparticipation of several companies and institutions to receive and guidestudents in their academic paths; to collect their CVs to hire them in thefuture according to their qualifications. The Department and its institutionswere introduced to the students in general, and they get acquaintedwith the Department work environment characterized by positivity andinnovation. December 2016

Sector Updates 18Awareness Campaigns forEmployees in Public Health andEnvironment Article In the pursuit of promoting health awareness among its employees, the Department prepared a comprehensive plan throughout the year to organizeDecember 2016 a variety of events in cooperation with the competent entities in the UAE. It organized World Health Day, an electronic awareness competition, World No Tobacco Day, World Asthma Day and Pink for Breast Cancer Awareness Month, on the basis of its keenness on health and safety of its employees and especially its female employees, beside the World Heart Day. The Department also published (50) awareness statements during the first half of 2016. The Department also in coordination with the Human Resources Management organized training courses on security and safety systems and placebo training on risk. It is targeting 10% of the Department employees during the year 2016. In the light of its keenness on the health of the Department employees, the Department organized campaigns for the second and the third dose of hepatitis vaccine for the department employees along with the vaccination campaign against measles for employees between (19 –34 years old). In order to entrench the culture of social responsibility and the importance of voluntary work among the employees of the Department, the Administration organized (2) events of the blood donation campaign. For the convenience of the department employees and in order to save their time and effort thus bring happiness to them, the Administration provided Delivery Service to their offices in coordination with the restaurants in the vicinity of the building. In support of the Department for the concept of rational use of natural resources and the initiative of a green economy for sustainable development, the Department has participated in Earth Hour. On the occasion of the International Workers’ Day, and in coordination with the Staff Council, the Administration has organized a luncheon for cleaners and hospitality workers in the Department for honoring their efforts. In line with the vision of the Government of Dubai «Mojtamai» by making Dubai friendly to people with disabilities in 2020, the Administration has installed a voice system to the elevators to help disabled people needs use these elevators, and make the Department Building friendly to the categories of people with disabilities.

UAE Innovation week is a national Giftsevent for all UAE residents, celebratinginnovation in line with the directives of His Special Coupon from Tawasul magazine team inHighness Sheikh Mohammed bin Rashid collaboration with the stakeholders division for the first 10Al Maktoum, UAE Vice President,Prime employees to take a screenshot of this page and send it toMinister and Ruler of Dubai. It is one of thelargest innovation initiatives in the world, [email protected] a unified effort by the governmentand the private sector and individuals toassist in the deployment of a large-scaleinnovation culture in the country andstrengthen its position as a global hub forinnovation.

UAE Innovation week 20Dubai Business MapInformation Technology Department Launches DubaiBusiness Map in Cooperation with the Registration andCommercial License SectorArticle The Information Technology Department has recently launched “Dubai Business Map” in cooperation with the Registration and Commercial License Sector within its participation‫س‬in the GITEX Technology Week 2016. The map is considered the first electronic platform of its kind at the level of the area of displaying the economic performance indicators and their distribution according to the economic activities or commercial licenses in the Emirate of Dubai.ApplicationAvailable atDecember 2016

21 UAE Innovation week Launching Smart Review System Information Technology Department Launches Smart Review System in Cooperation with the Registration and Commercial License Sector Article“Smart Review System”project is one of the mostimportant strategic projects,involved in commercialregistration and licensing,and the first initiative of itskind at the government level.The team of InformationTechnology Department hasdeveloped a special reviewsystem involved in commercial transactions and reviewing the same to maintain the highest standards ofaccuracy and objectivity and minimize the rate of transactions errors resulting from technical and human errors.The first stage of the project has been accomplished. The review and checking system was launched withinan integrated work system which connects the internal and external institutional work and the possibility ofapplying the same on government and quasi-governmental entities related to the Department through differente-links”. December 2016

UAE Innovation week 22Business in DubaiSmart ApplicationNew renovated version released in GITEXtechnology week 2016 Article The IT department has launched lately the new renovated version of “Business in Dubai” smart application in collaboration with the business registration and licensing sector in two languages Arabic & English. The renewed app helps the clients complete multiple transactions including reserving trade names, license renewal, issuing initial approval, payment of issuing license services and fines in addition of using the program to know exact locations of companies and their license activities.December 2016

23 Mind Bloom ArticleCrossfit Sport Benefits of CrossfitBy: Fatma Bahlooq - Loss of fat. - Reduce the risk of Type-2 Diabetes.What is (crossfit) sport? - Improve the physical and kinetic fitness It is a combination of diversified artistic movements which are extensively exercised collectively. In general, crossfit classes include periods of intensive training of different elements, such as weightlifting, calisthenics exercises, gymnastics etc. You will jog quickly, jump, do push-ups, shoulder exercises, and a range of other diverse movements. All of this shall be in a limited time. Crossfit improves physical health due to the intensity of exercises, even though the exercise is short. Suggested Locations for Exercising Crossfit metalize, Crossfit Alioth, EMD Fitness, Crossfit Gold BoxExercise in Social AtmospherePopularity of crossfit does not only come from fat burning routine, but from the way of exercising. The coachespush the participants to their limits and encourage healthy competition and mutual support. Training in a cohesiveand close group motivates you to work harder and allows you to configure a close relationship with others throughsharing success and failure experiences. The social aspect of crossfit helps the continuity of engaging and makestraining more meaningful and useful. Imagine the feeling of exhilaration when you complete the first training of theshoulders with the encouragement and cheers of your colleague trainees – You would not find this in traditionalsports!However, do not hesitate to try crossfit. You must keep moving, because the risks associated with static lifestyleoutweigh the risks of exercising. [5] By knowing your body needs and developing your concept of its ability andlimits, you can start in any physical fitness exercises safely.Add crossfit to your life routine December 2016

Social Corner 24Social CornerWords of LamentingYousuf Hussein Mohammed LamentingAdministrative Affairs Department – Institutional Support Sector in the Department of Economic Developmenthas lost one of its senior employees of the first generation, late employee/ Yousef Hussain Mohammed Jalal,one of the founders of the Archives Division in the Department.The deceased joined the Department on 03/04/1989, and stood an example of the excellent employee. He wonthe Unknown Soldier Award at the level of the Government of Dubai. He diligently worked hard to develop theArchive in the Department. He was diligent and persistent in his work, despite of his age. May Allah have mercyon the deceased and may he rest in peace.December 2016

25 The TeamCopyRightsThis magazine has been published by the Department of Economic Development-Dubai for internal use onlyand may not be re-distributed or sent or disclosed in whole or in part in any form without the expressedwritten consent of the department. By recieving a copy of this magazine and reading it is a commitment fromyour side. Note that the content of the magazine and the analysis, opinions and conclusions, informationand data have been obtained from various public resources believed to be reliable but we do not guaranteeits accuracy. The Department of Economic Development in Dubai does not make any express or impliedwarranties regarding the data and information presented nor does it acknowledge that the informationcontained in the magazine is complete or free from any error, not misleading, or fit for any particularpurpose. This magazine may be subject to change or update without prior notice, and DED do not bear anyresponsibility for what may have on it.Contact Us: The magazine [email protected] Data Gathering and Editing Hamda Alblushi Shaiban Alshehi Saleh Abu Ali Ayesha Ahli Laila Alramsi Mohamed ELmasry Marwa Alromaithi Maytha Alhashimi Heba Altamimi Heyam Hamouda Creative Directors Mohamed Elmasry Khaled Nehad ProofReading - Arabic Language Saleh Abu Ali December 2016