37.wasana Kaewreug

1 Hosekepping Department Submitted by Miss Wasana Kaewreug 116430102038-7 No.37 Present Miss.Supreeya Subsuntorn Couse:01841202 English for Hasekepping hotel Program,faculty of Liberal Art Rajamangala University of Technology Thanyaburi (RMUTT)

2 Preface This report was a part of Subject of the 01841202 English for Hosekepping. This piece made to Study the System of Hosekepping and gain varioug Knowledgs in the system as well as providing Knowledge of the English language If anything goes wrong the orgnizers apologize here. Wasana

List of contents 3 organizational structure 4 Housekeeping department job. 10 Public Area. 12 Housekeeper's properties. 15 pros and cons. 15 preparation of cleaning equipment. 17 cleaning procedure. 20 dress design. 25 question. 26 bibliography. 27

4 organizational structure Hotel management according to international standards nowadays It will systematically divide various tasks into groups, which can be divided into 2 large groups: 1. Front of the House service 2. Back of the House service The hotel business will be successful as well. It depends on these two units. If the two departments work in harmony with each other. and effective if they can be automatically aligned

5 ➢ Front of the House service This front-end service is a direct relationship and interaction with the guests. which from the moment the guest first arrived and informed that he would stay in the hotel The departments located in the front desk of the hotel must work in relation to each other, either directly or indirectly, as follows: 1.1 Front Office Department It is a department that has a direct relationship with guests. It can be considered as a representative of the hotel's first checkpoint. because if the guests are stuck or have any problems or to criticize any department The guests will go directly to the front desk of the hotel first. Because it is more convenient and easier to contact Pud and talk to other departments. and this department will be a representative to inform other departments in the future For the administration of this department is directly up to the general manager (General manager) is responsible for receiving work from their supervisors to perform. and implement and plan policies immediately in order to be in line with the hotel's large policies The tasks of this department include room booking - Reception - Mail and Postage Department - Telephone department (Telephone) - Finance staff department - Reservation Department

6 1.2 Uniform Service Department This is the department that serves guests arriving at the hotel by helping them. and greet the guests as the first checkpoint friendly The staff must be well trained. by giving guests the impression that this is their second home. friendly, as well as the generosity towards the guests will impress the guests which these things will make guests come back to stay with us again The tasks of this department include - Doorman - Porter - Elevator boy - Messenger - Pager 1.3 Housekeeping Department The housekeeping department is responsible for facilitating the guest's access to the room. with various room duties such as cleaning the room Preparation of bed linens and amenities The guest room is always in a ready-to-use condition with an emphasis on cleanliness. fresh smell and beautiful decoration. Water, lighting and piping systems, as well as air conditioning are included in the housekeeping service. In the event that the equipment is broken or damaged, the housekeeping department will contact the relevant department for further maintenance. ➢ Back of the House service Persons affiliated with this back-end service Usually these are positions or agencies that are not very directly involved in meeting guests. Because

7 the various tasks they perform will be in the office more, such asแผนกขาย (Sale Department) - - Food & Beverage department - - Engineer Department (Personal department) - - Accounting department - - Public relations department, etc. - However, separating departments by function is the most common method of organizing a hotel or business accommodation. chart below It is the organization chart of the departmental structure of a limited service hotel. A full service hotel with no more than 500 rooms and a full service hotel with more than 500 rooms may have a few people in each department, such as 2 people, or as many as 50 people in a department. 1. Departments of a Limited-Service Hotel (โครงสร้างแผนกของโรงแรม บรกิ ารแบบจำกดั ) 2. Departments of a Full-Service Hotel (under 500 rooms) (โรงแรม บริการเตม็ รปู แบบทมี่ อี ยู่ไม่เกนิ 500 ห้อง)

8 3. Departments of a Full-Service Hotel (over 500 rooms) (โรงแรมบรกิ าร เต็มรูปแบบทมี่ ีมากกวา่ 500 ห้อง)

9 ระบบ Hotel Management Software ทด่ี ีจะสามารถเช่ือมต่อกบั ระบบอืน่ ๆ ท่ี เก่ยี วข้องกบั ธุรกิจหลักได้อยา่ งราบรืน่ (SEAMLESS INTEGRATION) เชน่ ระบบ ERP ดังตอ่ ไปนี้ - CLUBmanager membership and loyalty administration, recreational activities and wellness management - PHONEmanager telephone call and billing management - FAXmanager facsimile transmission and receiving with scheduling and status management - INNsync data synchroniser linking offices across geographic boundaries - CIMSOweb on-line customer profile management and activity scheduling - Restaurateur food and beverage (F&B) points of sale - SHOPkeeper retail points of sale for shops and superettes - GOLFmanager T-bookings, green fees and competition scoring - SPAscheduler SPA and wellness management - INNkeeper lodging reservations, room rates, front office and City Ledger management and control system

10 Position in the Housekeeping Department The Housekeeping Department (House-Keeping or Accommodation Service) is generally divided into the following positions: 1. Executive Housekeeper In some hotels, the entire housekeeping department is directly dependent on the General Manager, while in some hotels the head maid is directly dependent on the Front of House Manager. of the Head of the Housekeeping Department, including the inspection of various parts of the department whether it meets the standards laid down or not control budget expenses Schedule an employee's work schedule. and training They are also responsible for the keys. to be distributed to the staff in the hotel and maintain control of the cleaning equipment storage room But some hotels will assign one of the senior head maids. To work as the head of the housekeeping department must work closely with the front desk. Get the part about rooms that are ready to be sold (for rent) and must coordinate with the maintenance department to help fix various equipment. that may be damaged both in the room and in other areas in the hotel 2. Head Housekeeper The head housekeeper will supervise the work of the housekeeper. or floor maids for 3 or more people in the case of a small hotel The head housekeeper will be responsible for all housekeeping duties. 3. Floor Housekeeper or Assistant Housekeeper

11 The floor maid will inspect the cleaning staff. or cleaning staff/room attendants only working on any floor or part of the hotel This includes both guest rooms and rooms. Standard and suite Staff rooms, corridors, stairs, shared bathrooms in the hotel area. living room etc. 4. Room Attendant There is a duty to clean and provide various services. related to the stay of the guests, such as bedrooms, living rooms, shower rooms and toilets, including the corridor in front of the room 5. Forklift / Cleaning (Housekeeper) Maids in the hotel Have a duty to lift or move heavy furniture or throw away trash. Sometimes they may also be responsible for cleaning the common areas of the hotel. In Thailand, this position name is rarely found. The most commonly used location name is Cleaner. 6. Linen Room Supervisor Responsible for all fabrics used in guest rooms (e.g. sheets, towels, blankets, etc.), restaurant and banquet fabrics (e.g. tablecloths, napkins, placemats) and staff uniforms. by dispensing clean laundry collect used cloth Patch the torn laundry and supervise the delivery of laundry to the laundry and return department map. washed cloth

12 Public Area Cleaning of public areas It is second only to guest room cleaning. Most of the work will focus on cleanliness and tidiness as a key principle. The housekeeping department is responsible for cleaning the public areas and the area behind the hotel. Because these areas are public areas. Because those areas are directly related to the decision to choose that location. ➢ Responsibility of housewives in public areas This service can be divided into two main parts as follows: 1. Front of the Hose areas Refers to an area that guests can walk through. This area must focus on cleanliness a lot. Must maintain the quality of work. frequency of care If it is dirty or has a lot of garbage in a short period of time can make you feel unclean In the eyes of the guests who can see at that time, therefore, the responsible cleaning staff must take care to prevent this from happening. 2.Back of the House Refers to the area where employees work. or contact work between departments The guests did not come along, so the cleanliness and tidy quality will decrease To reduce costs and all employees help each other. Maintain cleanliness together ➢ Principles of cleaning public areas The main purpose of cleaning is to beautify and preserve the original condition of the object. in order to be hygienic and hygienic Because germs are things that we can't see with the naked eye. If an object is

13 allowed to be dirty and has dust on it, it will make it a breeding ground for germs. General cleaning principles 1.To collect objects or objects of various types.2 2.Remove any easy-to-clean dirt first. 3. Try to use a mild solution and a mild smell. 4. Be careful of disturbing guests or other employees, including anyaccidents. ➢ Types of surfaces and methods of maintenance Floors are divided into 4 types, namely... 1. Resilient Floor, i.e. rubber tile floor durafloor 2. Hard floor or stone floor (Stone Floor) such as marble floor, granite floor, terrazzo floor, cladding stone floor, clay tile floor. glazed tiled floor 3. Wood Floor, including wooden floors, planks parquet floor, plywood floor 4. Carpet Floor: natural fiber carpet synthetic carpet ➢ Cleaning each type of floor 1. parquet floor It is a popular wood flooring and has a fairly high price. Maintenance can be a little difficult. because I can't use anything hard or can be converted will cause scratches easily Therefore, this type of cleaning method is Cleaning all dust or dirt first. Then use a damp cloth to wipe it all over. this is enough

14 floor scrubber 2. Small tile floor We can see this type of floor in the bathroom. will give a special beauty But there is a disadvantage that it is easy to get dirty. Another cleaning method is to use no area cleaner. corrosive too high because it will spoil the floor or can cut the cement groove You can also use it as a detergent to spread and scrub with a brush as well. That's enough And try to avoid using solids for cleaning. 3. Concrete floor The area is concrete For example, the front of the house, the garage that often encounters moss problems often. The easiest cleaning method is to use Floor scrubbers come to the rescue and use the right polishing solution. By choosing a brush for scrubbing this type of floor. It should be a brush that is not too hard. Before use, the surface should be thoroughly wetted. and may pour the liquid and leave it for a while to make it easier to scrub 4. Hardwood floors Cleaning the floor must first understand that. You can't use any energy- saving equipment at all. such as a hard brush Therefore, all types of wood floors are treated and cleaned the same way. That is to suck out all the dust and dirt first. Then wipe clean with a damp cloth. this is enough 5. Light colored tiles Although it is outstanding in beauty But there is always a problem with dirt accumulation. The easiest cleaning method is to use warm

15 water mixed with detergent. and poured on the floor Then use a soft brush to scrub along. This is enough for cleaning. You can see that each type of floor has a different cleaning. some use with Floor scrubber Yes, some types can't be used. If you choose to clean which type of surface should know about how to clean that type of floor first so that there will be no damage later Housekeeper's properties Generic Competency 1. Effective telephone communication 2. General administrative work 3. Use of equipment and technology in operation 4. Promotion of services and products 5. Management and resolution of conflicts in various situations 6. Communicate in English at a basic operational level Pros and cons of housewives of each age group - Under 18 years old The “good” is active, quick, easy to teach, quick to learn, strong. The “disadvantage” is the lack of work experience. May not be able to do housework perfectly as the homeowner would like But the skill will develop better. If receiving proper training If you hire a housewife of this age who is not Thai. They may have communication problems and they may not understand each other. Teach and not do it right And foreign housewives can't make work cards.

16 - Age 18-30 years The “advantage” is that due to being in working age, it makes you have good health. Work hard, fight hard and work fluently. If they are foreign workers, they will be able to speak some Thai. The \"disadvantage\" is that there may not be a lot of experience. Because it may have just started working as a housewife for the first time. or do other work before which does not match the line of work Make the employer have to teach the job during the heavy burden. and the worst is Housewives at this age may not be able to work at your home for a long time. Because looking for a housewife job that pays better or other works that are more impressive than that Which is not the only factor about money. but may be with family or lovers all the time as well - Age 30-40 years The \"advantage\" is that housewives of this age are highly experienced. You don't have to teach a lot. Able to perform various tasks as assigned The “disadvantage” is that if you want a housewife who has a lot of experience, working in a clean house, it will cost a lot to hire. And will increase according to work skills, such as gardening, must increase this wage as well. If you are a foreign housewife, if you can get Thai language, you have to add the language fee as well.

17 Have cleaning supplies ready. protective equipment The following devices can help prevent and reduce your exposure to chemicals and germs: Disposable gloves (recommended) Mask or cloth mask (recommended) Safety glasses (for cleaning the bathroom but not compulsory) Apron or robe (optional) Shoe cover (optional) Face shield (optional) equipment Just have the basic equipment You can effectively clean the steps. Here's what you'll need: Broom and dustpan Water tank (if needed) duster garbage bag microfiber cloth mop paper towel scrub brush scouring pad (kitchen only) Ladder (if necessary) Toilet brush

18 vacuum cleaner Vacuum bag (if needed) dishwasher Washing machines and dryers Product It is recommended to use only disinfectants and cleaning products that are registered with the relevant government agency (for example, the US Environmental Protection Agency). or the European Union Chemicals Agency) provide: Multi-surface cleaner multi-surface disinfectant glass cleaner bleach laundry detergent stain remover on clothes dishwashing liquid Carpet cleaner (if needed) floor cleaner Furniture/wood varnish Oven cleaner (only kitchen) Oven grease remover (only kitchen) Mold remover (if needed) What you should know about disinfecting with disinfectants

19 You may be wondering if the product you are using is effective enough to reduce the number of pathogens such as bacteria and viruses. Here's a quick overview: Approved disinfectants should be used. Be sure to check the list of cleaning products and disinfectants that are approved by the relevant government agency, such as the US Environmental Protection Agency (EPA) or the European Union Chemical Management Agency. For example, the US EPA recommends Clorox wipes. , Lysol spray, and commonly used disinfectants let the product dry If wiping off the disinfectant before the recommended time. The disinfectant efficacy may not be as effective as stated on the label. Wet paper can be used to disinfect. Leave the surface wet long enough. The duration depends on what is stated on the label. Avoid unproven disinfectants. Vinegar and essential oils can be good cleaning products. But there is no certification from regulators that it can be disinfected. Do not mix cleaning solutions. Mixing certain products, such as bleach and ammonia May release harmful toxins by inhalation. Cleaning supplies for guests Many guests wished that their accommodation had cleaning supplies. to be able to wipe and clean when needed Provide cleaning supplies for guests. if a family group Cleaning products should be stored out of the reach of children. What guests want: paper towel

20 Multi-surface cleaner Wet paper or disinfectant spray Antibacterial hand sanitizer hand soap for refill Safety warnings from experts Do not enter the property without proper protective equipment. And do not reuse contaminated equipment. All safety information labels should be read. to understand how to use cleaning chemicals properly Keep chemical products out of the reach of children. Do not touch your face while cleaning. to prevent the spread of germs when cleaned Make sure to check to see if anything is missing or is about to expire. so that it can be replaced and added enough before it's time for the next cleaning cycle. 5 cleaning steps Step 1: Get ready for a safer cleaning. Ventilate the room before and during cleaning. Regulators such as the World Health Organization (WHO) and the US Centers for Disease Control and Prevention. It is recommended to open doors and windows outside. and use ventilation fans To increase ventilation in the accommodation before starting to clean and reduce germs. Ventilate the accommodation for as long as possible. both before and during cleaning Prepare cleaning equipment It is recommended to use only disinfectants and cleaning products that are registered with the relevant government authority (for example, the European Union Chemicals Agency). or the United States Environmental Protection Agency).

21 Read the safety instructions about the chemicals to use. Always read product labels. To see the active ingredients of disinfection and how to use it properly. Wash your hands for at least 20 seconds with soap and water. If not convenient, use a hand sanitiser with at least 60% alcohol and follow the latest guidelines from the local government. wear protective gear before entering the accommodation Wear protective equipment such as disposable gloves. and a mask or cloth mask throw away all the trash Starting with this step will help prevent contamination from dirty waste after your property has been cleaned. Don't forget to use a new trash bag. This will help get rid of various garbage. and tissue paper more conveniently Collect all used cloths. Many hosts said that Laundry is one of the most time-consuming activities during the accommodation preparation period. Collect all used linens as soon as you enter the accommodation. and should not shake the cloth because it may spread germs Unplug before cleaning Remember to unplug the appliance before cleaning. For your safety and prevent damage to your device. Because electrical appliances are \"off\", but if not unplugged. There is still a current flowing in. or can use a way to turn off the circuit breaker to cut off the power safety warning Wear clean protective gear before entering the accommodation. And always read all safety information labels. will understand how to use cleaning chemicals properly Step 2: Remove Dust and Garbage

22 Cleaning removes germs and dirt from surfaces. For example, use a cloth dampened with detergent to wipe the kitchen countertop or stove. This procedure must be completed before the germs in the shelter are reduced. Wash bedding and towels at the highest water temperature recommended by the manufacturer. And remember to wash your hands before handling the clean cloth. Wash all the dishes and bowls and remove them from the dishwasher. Every dish should be washed to ensure that it is clean and safe according to standards. If there is no dishwasher Use hot water and antibacterial dishwashing detergent. Should walk around the accommodation and collect dishes from every room. to prevent cross contamination Dust off various areas. and sweep or vacuum the floor Dust from top to bottom so no dirt remains. Sweep the floor all over the room and vacuum the carpet. Use water and soap to clean hard surfaces. Wipe all surfaces to remove dirt, grease, dust and germs on hard surfaces such as countertops, tables, sinks, cupboards and floors. When mopping, start in the back corner of the room and work your way up to the front. and dump the water into the unwashed sink. Follow the manufacturer's instructions for cleaning soft surfaces, such as rugs, bedding and upholstery, if stained. Carefully wipe off any visible dirt or stains. Then clean with an appropriate cleaner. If possible, wash in the washing machine according to the manufacturer's instructions.

23 Safety warning: to prevent the spread of germs. Do not touch your face while cleaning. Step 3: Disinfect with disinfectant products. Disinfection involves the use of chemicals to reduce the number of germs and bacteria. At this stage, hosts are encouraged to clean all areas that are frequently touched, such as spraying disinfectant on doorknobs, light switches, and cabinets. Once the hard surface has been cleaned to spray with disinfectant Focus on cleaning to reduce germs on frequently touched surfaces (such as doorknobs and light switches), and be sure to do the manufacturer's recommended way to clean your electronic devices to reduce germs. Leave the disinfectant on the surface for the indicated period of time. The product label indicates when the disinfectant should be left on the floor. This gives the chemicals as much time to kill germs as possible. let the surface dry If the surface is wiped dry before the time is up. The disinfection efficiency may not be as effective as stated on the product label. Safety warning: Read the safety information label. will be able to use chemicals to clean properly Step 4: Check the rooms according to the checklist. You get to use a custom cleaning checklist. based on their accommodation details Please refer to each room's checklist for guidelines. and share it with the accommodation management team or the housekeeping team. Double check that all areas of frequently touched surface infection have been reduced. Clean up spots that you might forget to do.

24 Make a list of items that need maintenance or are lost. while checking the orderliness Please note the items that need to be replaced, added or supplied. Step 5: Reset the room Clean and disinfect the room to prevent cross-contamination. before resetting the room for the next guest. Discard or wash cleaning supplies. Discard disposable products such as disinfecting wet paper. Do not forget to clean the other tools you use as well. By setting the water temperature as high as possible and suitable for the material. Remove protective equipment carefully. washing protective equipment or dispose of according to the instructions for use. Wash your hands for at least 20 seconds with soap and water. If not convenient, use a hand sanitiser with at least 60% alcohol and follow the latest guidelines from the local government. Take a look around and check to see if all the rooms are in order. Imagine that you are the first guest here. Provide cleaning supplies for guests. Many guests wish their accommodations had cleaning supplies. will be able to wipe and clean when needed Have equipment ready, such as alcohol gel to wash your hands. paper towel Disinfectant spray or wet paper and hand soap for refill Prepare all cleaning equipment Check the expiration date and refill used equipment and cleaning solutions. will be ready to welcome new guests Safety Warning: Keep chemicals out of the reach of children

25 dress design The dress is designed with poplin fabric. This is a fabric that is suitable for designing for work. Because the fabric has special properties that can maintain a more clean appearance than other fabrics. difficult to cause wrinkles Suitable for work wear to cope with hot summer. Because the fabric has properties that help in terms of breathability. and is also lightweight and comfortable to wear It's a comfortable fabric. Suitable for work that requires constant exertion.

26 quiz activity 1. What are the qualities of a housewife? (6 ขอ้ ) 2. What kind of fabrics does the dress design use? ( ผ้าป็อปปลนิ ) 3. How many rules are there for cleaning public spaces? (2 ขอ้ ) 4. Any position has the power to command employees in the department. (Head of the Housekeeping Department) 5. What are the main duties of a housewife? (clean room) 6. What surfaces need to be cleaned regularly? (ceramic) 7. Which department does the housekeeping department work with the most?( front desk) 8. Who is responsible for checking the rooms?( Head of the Housekeeping Department) 9. How many steps does room cleaning consist of?(5 ขั้น) 10.What is the heart of the housekeeping department?( cleanliness)

27 Bibliography http://old-book.ru.ac.th/e-book/h/HO305(48)/ho305-6.pdf https://nocnoc.com/blog/10-cleaning-tiles-tips/ https://th.airbnb.com/resources/hosting-homes/a/how-to-put-airbnbs-5- step-cleaning-process-into-practice-187 https://enlistgroup.com/2019/10/03 https://www.google.co.th/search?q https://ayasan-service.com/blog/detail/2022/02/19/strenghts-weaknesses- each-age-of-housemaid https://discoverypilot.com/%

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