Sem-1, MBA, Leadership and Organizational Behaviour, Unit IX-Management and its functions

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2 M.B.A LEADERSHIP & ORGANIZATIONAL LEADERSHIP & ORGANIZATIONAL BEHAVIOR BEHAVIOR ❑Course Code: 21MBA613 ❑Semester: First ❑e-Lesson: 9 ❑SLM Unit: 9 www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

TOPICS TO BE COVERED 3 ❑ Meaning of staffing LEADERSHIP & ❑ Nature of staffing ORGANIZATIONAL ❑ Importance of staffing BEHAVIOR ❑ Process of staffing ❑ Authority and Responsibility www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

Meaning 4 Staffing means putting people to jobs. It begins with human resource planning and includes different other functions like recruitment, selection, training, development, promotion and performance appraisal of work force www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

DEFINITION 5 Is a process through which capable employees are recruited, selected, properly trained, effectively developed, rightfully rewarded and their joint efforts are harmoniously. Is a managerial function that takes people with necessary skills into the organization and develops them into precious organizational resource. According to Koontz and O’Donnell: “The managerial function of staffing involves manuring the organizational structure through proper and effective selection, appraisal and development of personnel to fill the roles designed into the structure . www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

NATURE OF STAFFING 6 It is a significant function of management It is an important part of management process It is continuous activity function of management It is concerned with human resources of an organization It is separate from physical factors, because it is complicated and sensitive function It deals with the maximum utilization of human resources like direction, coordination and control. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

STAFFING AS MANAGEMENT 7 FUNCTION • Function which all managers have to perform as all managers directly deal with people • Staffing refers to this kind of role played by all managers in small organizations. • Committed to acquiring, training apprising and compensating employees. • As organizations grow and number of people employed increases, a separate department called the human resource department is formed which consists of specialists who are experts in dealing with people. • In fact early definitions of staffing focused narrowly on only hiring people for vacant positions. But today staffing is a part of HRM which encompasses not only staffing but also a number of other specialized .services such as job evaluation, management of labour relations www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

PRINCIPLES TO BE 8 UNDERSTOOD BY ALL MANAGERSAll managers are human resource managers. Employees are more important assets than buildings or equipment; good employees give a company the competitive edge. Human resource management is a matching process therefore; it must match the needs of the organization with the needs of the employee. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

IMPORTANCE OF STAFFING 9 1.Obtaining Competent Personnel: Proper staffing helps in discovering and obtaining competent personnel for various jobs. 2.High Performance: Proper staffing ensures higher performance by putting right person on the right job. 3.Continuous growth: Proper staffing ensures continuous survival and growth of the enterprise. 4Optimum utilization of human resources: It prevents under-utilization of personnel and high labour cost. 5.Improves job satisfaction: It improves job satisfaction and morale of employee. 6.Utilizing of human resources most favorably 7.Supplying information concerning transfer, promotion, recruitment, death, demotions, ic. 8. Retaining professionalism among personnel www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

KINDS OF STAFFING 10 ❑ SHORT- TERM STAFFING ❑ LONG- TERM STAFFING ❑ SUCCESSION STAFFING ❑ STRATEGIC STAFFING www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

1. Short Term staffing - Centers on the urgent needs of the 11 company. 2. Long Term - Engages taking a practical apprach to company‘s staffing needs usually covers at least one year 3. Succession planning- allows the company to comprehend the duties and responsibilities of the management so that you can train an inside candidate to be ready for promotion. 4. Strategic staffing-It involves combination of short term,long term and sucession planning. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

STAFFING PROCESS • 1. MANPOWER PLANNING 12 1. MANPOWER PLANNING • 2. RECRUITMENT 2. RECRUITMENT 3. SELECTION • 3. SELECTION • 4. PLACEMENT 4. PLACEMENT 5. TRAINING & • 5. TRAINING & DEVELOPMENT DEVELOPMENT 6. • 6. REMUNERATION REMUNERATIO N 7. • 7. PERFORMANCE APPRAISAL PERFORMANCE • 8. PROMOTION & TRANSFER APPRAISAL 8. PROMOTION AND TRANSFER www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

MANPOWER PLANNING 13 Man power planning is the first step of planning which is also called as human resource planning ,it consists of putting right number of people, right kind of people at the right place, right time, doing the right things for which they are suited for the achievement of goals of the organization. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

IMPORTANCE OF MANPOWER 14 PLANNING ◆ Key To Managerial Function ◆ Efficient Utilization ◆ Motivation ◆ Better Human Relations ◆ Higher Productivity www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

NEEDS OF MANPOWER 15 PLANNING ADVANTAGES ◆ Shortages & surpluses can be identified so that a speedy action can be taken whenever required. ◆ All the recruitment and selection programs are based on manpower planning. ◆ It is also helps to identify the available talents in a firm & accordingly training, programs can be drawn out to develop those talents. ◆ It facilitates in growth & diversification of business. Through manpower planning, human resources can be readily available & they can be utilized in the best manner. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

RECRUITMENT 16 Is the process of attracting the appropriate number of qualified individuals to apply for vacant positions in an organization. Mc Fariand, “The term recruitment applies to the process of attracting potential employees of the company.” Flippo, “Recruitment is the process of searching prospective employees and stimulating them to apply for the jobs in the organization.” . www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

TYPES OF RECRUITMENTS 17 1.Internal recruitment Is a recruitment which takes place within the concern or organization. Internal sources of recruitment are readily available to an organization. ❑Transfers ❑Promotions ❑Re-employment Of Ex-employees www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

2.External recruitment 18 External sources of recruitment have to be solicited from outside the organization. But it involves lot of time and money. A. Employment At Factory Level B. Advertisement C. Employment Exchanges D. Employment Agencies E. Educational Institutions F. Recommendations G. Labor Contractors www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

Need of recruitment 19 The need of recruitment may arise due to following situations: 1. Vacancies due to transfer, promotion, retirement, permanent disability or death of worker. 2. Creation of vacancies due to expansion, diversification or growth. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

SELECTION 20 Selection is the process of choosing the most suitable Selection person for the current position or for future position from within the organization or from outside the organization. The selection of managers is one of the most critical steps in the entire process of managing. According to Dale Yoder, “Selection is the process in which candidates by employment are divided into two classes those who are to be offered employment and those who are not.” www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

SELECTION PROCESS 21 1)Receiving and screening the application : After receiving the applications have to be screened. In this process the applications of candidates without the requisite qualification are rejected. 2) Sending the Blank application form : After preparing the list of candidates suitable for job, blank application forms will be sent to the candidates. In this application form information should be given about the name and address of the candidate, educational qualification, experience, salary expected etc. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

3) Preliminary Interview : The interviewer has to decide whether the 22 applicant is fit for job or not. By this interview the appearance, attitudes, All right are reserved with CU-IDOL behaviour of the candidate can be known easily. 4) Administering Tests : Different types of test may be undertaken. Tests are conducted for the knowledge of personal behaviour, efficiency of work and interest. Generally, following types of tests are conducted. i) Achievement Test ii) Aptitude test iii) Trade Test iv) Interest T est v) Intelligence Test etc. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613)

5) Checking References on Investigation of Previous History : 23 Applicants are generally asked to give names of at least two persons to whom the firm may make a reference. 6) Interviewing : Interview is the most important step in the selection procedure. In interview, the intimation given in the application form is checked. Interview helps in finding out the physical appearance and mental alertness of the candidate and whether he possesses the required qualities. 7) Final Selection : On the basic of results of previous interview the candidate is informed whether he/she is selected for the said post or not. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

Orientation: 24 Orientation means to introduce the employee to the co-workers and the work environment. He is given information such as working hours, place of work, names of the immediate and other officers etc. so that the new employee become familiar to the working environment. Generally the information given during the orientation programme include- •Organizational & Departmental goals •Organizational structure • Organizational and Employee’s layout •General rules and regulations etc. The main aim of conducting Orientation is to build up confidence, morale and trust of the employee in the new organization. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

Training and development: - Training is an instrument of developing the employees. Technical and managerial skills are needed by the 25 employees for performing the jobs assigned and training improves these skills. According to Flippo: “Training is an act of increasing the knowledge and skill of an employee for doing a particular job.” Importance of training and development: 1.Reduction in learning time 2.Better performance 3.Reduced supervision 4.Increases Morale of the employees 5.Facilitates organizational stability and flexibility 6.Develops employees’ skills, talent & competency 7.Decreased working accidents 8.Better use of organizational resources by reducing wastages 9.Increase in production and productivity www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

Development Development is opportunities created to help employees grow. It is futuristic in nature as it aims at imparting 26 skills for taking higher responsibilities in the future. e. Development is not related to imparting primary skills but it provides the knowledge and attitudes, which will be helpful to employees in fulfilling their future obligations. Training and development are components of the same system. The major difference between training and development is that while training focuses on the current employee needs but development is concerned with preparing employees for future responsibilities www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

Performance appraisal: 27 It refers to all the procedures used to evaluate the personalities, contributions and potential of employees. It also serves as a guide by formulating a suitable training and development program to improve the quality of performance. The immediate superior appraises the performance of the individuals with respect to his job performance and his potential for development. Objectives of performance appraisal: 1.To help a manager to decide the increase in pay on ground of merits. 2.To find out the training needs. 3.To nominate employees for training programs. 4.To motivate the employees to do better in his or her present job. 5.To contribute to the growth and development of an employee. 6.To identify employees for deputation to other organizations 7.To help in creating a desirable work culture in the organization. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

Summary 28 ❖ Staffing -may be defined as the process of hiring and developing the required personnel to fill in the various positions in the organization. It involves estimating the number and type of personnel required. It involves estimating the number and type of personnel required, recruiting and developing them, maintaining and improving their competence and performance. ❖ Recruiting involves attracting candidate to fill the positions in the organization structure. Before recruiting, the requirement of positions must be cleared identified. It makes easier to recruit the candidates from the outside.i ❖ Selection is the process of choosing the most suitable person for the current position or for future position from within the organization or from outside the organization www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

MCQ 1. It is the process of management which is concerned with obtaining, utilising and maintaining a 29 satisfactory and satisfied work force. (a) Planning (b) Organising (c) Staffing (d) Directing 2. The important aspects of staffing include (b) Training (a) Selection (d) All of the above (c) Recruitment 3. It is the process of choosing from the pool of the prospective job candidates developed at the stage of recruitment. (a) Selection (b) Training (c) Recruitment (d) Orientation 4.It is a career oriented process. (b) Development (a) Training (d) Recruiment (c) Selection 5. Promotion leads to (b) Entrusting higher responsibilities (a) Shifting an employee to a higher position (d) All of the above (c) Increase in status www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

FAQ’S 1. Define Staffing? 30 Answer:- Staffing It consists of manpower planning, recruitment, selection, training, compensation, promotion and maintenance of managerial personnel. Q.2 . How does staffing improve job satisfaction and morale of employees? State Answer: Staffing helps in improving job satisfaction and morale of the employees by employing right people at the right job, train them and developing their abilities, evaluating their performance and promoting them. The effort is made to provide them with all the desired facilities. Special care is taken for, that in no way the pay package of employees is reduced. Thus, they get total job satisfaction and their morale is boosted. Q.3 What is meant by recruitment? Answer: Recruitment refers to the process of searching of searching for prospective employees and convincing them to apply for a job in an organization. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

REFERENCES 31 • R1, Marlene Caroselli, “Leadership Skills for Managers”, Tata McGraw-Hill Publication, New Delhi. • R2 Aswathappa A, “Organizational Behaviour – Text Cases and Games”, 13thEdition, Himalayan Publishing House, India. ISBN: 9789352990887. Textbooks: • T1 Kevin Dalton, “Leadership and Management Development: Developing Tomorrow’s Managers”, 1 st Edition, Pearson Education, India, ISBN: 9789332511194. • T2 George, J. and Jones, G.R, “Understanding and Managing Organization Behaviour”, 5 thEdition, Pearson Education, India, ISBN:9788131724965. www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL

32 THANK YOU For queries Email: [email protected] www.cuidol.in LEADERSHIP & ORGANIZATIONAL BEHAVIOR (21MBA613) All right are reserved with CU-IDOL