Life Skills_Corporate Culture _ Professional Behaviour

Life Skills Corporate Culture | Professional Behaviour July 13, 2022

Objectives • Understand what is corporate culture • Realize the importance of corporate culture • Know how to behave professionally

Corporate Culture

What Do You Prefer?

Corporate Culture Corporate culture is the way: • People dress • People act (on and off the job) • People present themselves • People conduct themselves and their work • Customers are treated and served • Workers interact with each other • People interact across department • Business is conducted and how it is done 5

Who Adapts? 6

Corporate Culture – Importance of Corporate Culture Defines company’s internal and external identity Defines company’s values and ethics Engages employees Assists in recruiting and retention 7

Case Study Rajesh, a trainee from ICICI Academy for Skills, got placed at ABC corporation as a sales executive. He adopted the company’s norms and the way people of ABC corporation are. Rajesh was able to work efficiently even during target pressure. He ensured that he treats every feedback he received from his managers or co- workers as an opportunity to learn. At the times, when customer demanded favours against the rules and regulations of an organization, Rajesh did not hesitate communicating with client. During annual appraisal, Rajesh was not promoted, however, he was appreciated for his performance. He continued working with the same energy, integrity and zeal. 8

Qualities of Successful Professionals Know and respect the company’s culture Pay attention to expected norms of behaviour Build & maintain positive working relationship with supervisors, co-workers & customers Value constructive feedback as a means to improve & enhance personal performance Maintain a positive attitude 9

Observation Guide Company Standards • What are employee expected to do to fulfil the company’s mission, Management values, goals & objectives Standards • How do things work around here? Employee Standards • How do you want things done? • What are your expectations? Grooming Standards • One may find written “policies” for certain employee standards. • Different standards of expectations for depending on unit you work for • Do not take one person’s word for what is expected of employees • Industry you work in • Nature of work (whether you are in customer facing role) Dress Standards • Uniformity in way of dressing 10

Professional Behaviour – Do’s & Don’ts 11

Professional Behaviour Professional behaviour is a form of etiquette (mannerism) in workplace that is primarily linked to being respectful and courteous. 12

Professional Behaviour – Grooming Grooming Standards – Men Hair Style • Short hair with length above collar • Apply oil and water in equal amount on dry hair Clothes • Pants should cover heels and shirt with proper fit • Too shiny, big or tight clothes to be avoided Footwear • Well polished black or brown shoes • Socks colour same as trouser Accessories • Always carry pen, watch, belt and handkerchief 13

Professional Behaviour – Grooming Grooming Standards – Women Hair Style • Neatly combed hair left open or tied in a pony/plates • Hair should not fall on face or eyes Clothes • Salwar suit, churidar salwar is preferred in formal dress • Neatly pleated & pinned saree with decent blouse • Shirt – trouser, Suits with trousers or A-line skirt • Avoid tight, low cut, short or revealing clothes Footwear • Slippers and fancy shoes should be avoided • Avoid very high heels, flashy shoes. Makeup • Light makeup including lipsticks, lip gloss & nail paint 14

Your Thoughts on These You should My joke was on a politician, I can behave So what if I mind your however I want was rude! He why did Meera when outside should speak words so that take it to me nicely. it doesn’t hurt office. personally? anyone. I know I It is ok to use I prefer Wow! It’s cannot take loose (bad) reaching 15 office party. more than 2 drinks so I words within the minutes Time to only had 1. group of friends early. loosen up. Listening to music in office and chitchatting with colleagues in It’s all Sir, I met our break over coffee because of client at your mistake. is fun. You will pay restaurant but I was too drunk so 15 for it! did not interact with him.

Professional Behaviour Points to remember Fun at work Give example of in form of a Empathy Politeness situation for every pointers mentioned here. Attitude You = Watchful Company 16

Summary: • Corporate culture defines the values, culture and ethics of an organization • Every professional must adapt to the corporate culture of their organization • Professional behaviour is the right mannerism and outlook one has at workplace • Every professional must follow do’s and don’ts of professional behaviour

Thank you