PM Property Management booklet

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SMAWRORTKEINRG FOR YOU! We understand what landlords want from their Property Manager. To look after their investment property as if it was their own. They want a property manager who can take away the stress and worry of property ownership. They want peace of mind. With PRD Real Estate, we put the needs of our customers at the centre of everything.

Our points of difference Marketing of your property Through research of the market and our internal database of properties, we can determine the best way to market your property and the attainable rent. Our website, with our specialised property quick search function, cohesive property lists, distinctive For Lease signage and listings on over 10 other independent real estate websites gives our properties a large reach to the market. Proven systems and technology We have invested in the best people using the latest software and technology. This means we can produce quality pre and post tenancy reports including photos and deliver these in a digital format. Better reporting through a single monthly statement. Our financial reporting systems provide accurate, timely and comprehensive reports, including detailed monthly financial statements that provide all the information you and your accountant will need. We track revenue and expenses on the one statement. We can pay your utilities and other outgoings for you, such as insurance, maintenance costs and ensuring all are approved in advance and detailed on your monthly statement. Experienced and hand picked contractors All of our contractors and tradespeople are qualified, licensed and insured. They are hand-picked to provide the highest standard of workmanship. To stay on our roster as a preferred supplier, they must meet our quality control measures and achieve consistently positive feedback from our landlords and tenants alike. Zero tolerance on rent arrears Rent payments are monitored and any arrears are followed up diligently without delay and within legislative time frames. Our Agency is open from 8:30am to 5:00pm Monday to Friday and from 9:00am to 2:00pm Saturday to allow plenty of flexible time for tenants to pay their rent. We also have the facility for tenants to pay directly into our bank account. The arrears list is checked daily and action is taken to collect any outstanding rent.

Our property management team The Burleigh Heads team comprises skilled leasing consultants and experienced property managers who look after your investment as if it was their own. Kristie Pedersen Property Manager Kristie has a vibrant and bubbly personality that allows her to communicate easily with both landlords and tenants. Kristie has a strong history in property management, being a true team player and stepping up to take on any responsibility required to get the job done. Her ability to problem solve, communicate clearly and confidently manage her portfolio has made Kristie an integral member of our team at PRD Burleigh Heads. Amanda Beckerleg Property Manager Real Estate has been my passion for many years. It is ALL ABOUT PEOPLE. Property Management is a demanding, but very rewarding role and I believe that quality service and clear communication is the key. Understanding the needs of both Landlords and Tenants comes into play every day. My career began in my teens when my mother entered the real estate industry. I got “the bug” then and I still have it now. Sharen Patterson Property Manager I found Property Management 18 years ago I felt like I had finally found a career that ticked all the boxes. I feel to be a good property manager you need to be a good communicator, a good mediator, be resilient and empathetic in the face of all challenges. I thoroughly enjoy building relationships with landlords, looking after their properties & working with tenants. Property Management is not just a job for me, it is a passion.

Smarter research, smarter management The secret to the success of marketing your property lies in our winning combination of Manage Smarter tactics and our commitment to ensuring that your property is exposed to every potential tenant possible, whatever the time day and night. Research On the one hand you have our on-the-ground property managers with extensive local knowledge and on the other you have our research analysts, whose job it is to understand the market inside out, where its coming from, where its moving to, and most importantly, where your property sits in the market. We help with: • Understanding rental price structures. • Grasping the role of rate fluctuations in the market. • Interpreting historical data and relaying tit to you in a manner that makes sense. • Tenant behaviours and profiles. Technologies With over 30,000 unique visitors to our PRD Real Estate corporate website each month and marketed on our local website, your property will be open for inspection. Our database integrates with all national online real estate portals, allowing us to give your property maximum exposure quickly and efficiently. We also embrace the immediacy of social media, and are at the forefront of evolving systems for knowledge-sharing platforms and reporting tools - all critical to a smooth- running rental campaign. Management Whether you have one property for rent or are the proud owner of an extensive real estate portfolio, we have the expertise to service all your management requirements. Our team is equipped with the knowledge and experience that comes with decades in the property management industry. We take pride in our level of service and believe that with PRD Burleigh Heads managing your property portfolio, you’ll be able to commit your time and energy to other business or leisure pursuits. Marketing We will craft a campaign that resonates more effectively with your preferred tenants. The marketing tools that we can tap in to include: • Rental proposition development • Professional photography • Targeted direct marketing • Powerful print advertising • Online listings and virtual tours • Social media

How we manage your property? Inspection of the property Routine inspections form a very important part of maintaining your investment, and we conduct these for several reasons. At the commencement of the lease, prior to the tenant taking possession, the property is inspected and a thorough condition report is completed as well as internal and external photos of the premises. During the term of the lease we are able to undertake a routine inspection of the property at intervals of every 4 months (unless otherwise requested by the owner), in accordance with the Residential Tenancies Act. The purpose of these inspections is to ensure that your property is being looked after by the tenants and secondly, bring to your attention any immediate maintenance needs. Photographic reports are forwarded within 10 days of inspection. Invitations are sent to owners should they wish to attend. Selection of tenant We consider this to be the most important duty, good tenants are highly prized and we want to ensure that our property owners get the caliber of renters they deserve and we believe that the screening process is one of the most important parts of the tenancy. That’s why we utilise a screening process on each and every rental applicant. • We contact former and current landlords for verbal references • We do a verification of the applicants employment and income • We speak to the applicants employer directly as a character reference • We obtain 100 points of identification from each applicant • We do a thorough check of personal references for each applicant Keys The office retains one set of keys to facilitate inspections in a safe and secure cabinet. Under the Residential Tenancies Act we are also required to supply tenants with one full set of keys for every lock on the premises as well as a partial set that secures entry to the premises to each and every other resident that requires them. Absentee landlords If you live or move away from the area, interstate or overseas, you can rest assured your investment is managed by our team. We undertake all the standard functions required to manage your property in your absence, while staying in constant contact with you.

Water charges Whilst it is the owners responsibility to pay for all fixed charges for water supply, if the property is made “water compliant’’ a three star rating and a certificate is produced by a registered plumber, then tenants can now be charged for water consumption. Otherwise owners will be required to pay for the first 25kls and tenants will be charged above and beyond 25kls every three months. A water meter reading is taken at the commencement of the tenancy to ensure correct charges are calculated. Lease renewals & rent reviews Our aim is to keep your tenant on a fixed term lease. When a lease is approaching term we shall contact you to determine how you would like to re-negotiate, and advise you of our opinions. The decision is yours. We also take the opportunity to adjust the rent accordingly to current market conditions. Owner statements The accounting for end of month payments is performed the next business day after end of the month, payments are distributed to your bank account or sent out as a cheque. Mid month payments can also be arranged if requested. All statements are emailed with invoices attached. We also offer payments of rates, insurance premiums plus any body corporate fees. Landlord insurance Whilst we take all due care and attention in managing your property, occasionally things can go wrong. To minimise the risks of your investment you need to look at insurance policies, which cover the loss of rent, malicious damages, and contents and legal liability. Superior communication At PRD Burleigh Heads we understand that effective property management is all about a commitment to building a professional and open relationship with you and your tenants. Our office ensure regular communication to keep you informed on all aspects of your investment.

Property management costs Letting fee Equal to one weeks rent plus GST. This is a once off payment that you make at the commencement of a new tenancy agreement. It covers the costs for advertising the property, open inspection viewings, application processing, lease agreement, collection of rent and bond monies, entry condition reports with photos. Management fee 7.5% plus GST. This is a ongoing monthly charged on collection of rental payments. This covers lease renewal processing, maintenance requests and follow ups, invoicing, rent arrears, end of month reporting, routine inspections and all other adhoc duties. Advertising fees Upon advertising your property there is a $135 advertising fee. This cost ensures that your property receives the highest level of marketing. We offer premier marketing for all our clients which on average results in 4.5 x more enquiry than properties on a standard listing. Your property will listed on realestate.com.au, domain.com.au, rent.com.au, honely.com.au and prd.com.au Other fees $12.83 Administration Fee charged per month. Covers sundry outlays such as the Federal Government Tax and Fees payable on all deposits, postage and all other ingoings and outgoings.

Preparing your property for rent A property prepared home will not only fetch a better weekly rent, and attract a better tenant, it will also help ensure the whole rental process is simple and easy from start to finish. Indoors • Paint and touch up interior walls • Make necessary repairs/replacements • Clean carpets and polish floors professionally to remove stains and odours • Clean curtains, blinds and shutters • Clean bathrooms thoroughly, ensuring you remove mould and water stains. • Ensure all lights and power points are working Outdoors • Mow lawns • Weed the garden • Prune trees and shrubs • Clear gutters and drains • Empty bins, remove rubbish • Wash windows and fly screens • Touch up paint where necessary • Wash the exterior of the house • Clean your pool and outdoor living area

Routine inspections Sarah Tuxford Routine Inspection Officer Sarah has 8 years’ experience of property management and a further 2.5 years as a routine inspection officer with PRD Burleigh Heads. She is dedicated in helping maintain your property, working with your property manager and tenants. As part of the property management service we provide to landlords and tenants, our property management team likes to ensure that rental properties in our care are inspected on a regular basis, in accordance with the Residential Tenancies Act 1997. Our inspections officer Sarah Tuxford will attend to your property 3 times per year. She will help ensure that your property remains in a state of good repair. Sarah will look over the reported maintenance and look out for anything that may have been missed by the tenants. The routine inspection report will include current and any possible future recommendations such as the carpet replacement, painting or blinds/curtains, that may need updating. These routine inspections are beneficial to tenants and landlords alike, as they are designed to determine any concerns with the ongoing tenancy and rectify where necessary. Routine Inspections are also a great opportunity to assess the property and obtain an up-to-date rental appraisal, based on comparable market review. Sarah will advise your property manager of this and a rental increase may be recommended along with a lease renewal option. It’s important to note that a routine inspection is not a housework inspection. Rather the inspection is carried out by property managers on behalf of the owner to ensure that the property is well cared for and to see if there are any maintenance or health/safety issues that may need to be rectified for the tenant.

Entry Condition Report General tenancy agreement (Form 18a) Reset form Print form Residential Tenancies and Rooming Accommodation Act 2008 Part 1 Tenancy details Item 1.1 Lessor 1 Name/trading name Address 1.2 Phone Postcode Mobile Email Item 2.1 Tenant/s Email 2 Tenant 1 Full name/s Phone Tenant 2 Full name/s Email Phone Tenant 3 Full name/s Phone Email 2.2 Address for service (if different from address of the premises in item 5.1) Attach a separate list Item 3.1 Agent If applicable. See clause 43 3 Full name/trading name Address 3.2 Phone Mobile Email Postcode Postcode Item Notices may be given to Facsimile Yes No 4 (Indicate if the email is different from item 1, 2 or 3 above) Facsimile Yes No 4.1 Lessor Facsimile Yes No Email Yes No 4.2 Tenant/s Email Yes No 4.3 Agent No Email Yes Item 5.1 Address of the rental premises 5 5.2 Inclusions provided. For example, furniture or other household goods let with the premises. Attach list if necessary Item 6.1 The term of the agreement is fixed term agreement periodic agreement 6 Starting on 6.2 6.3 Ending on Fixed term agreements only. For continuation of tenancy agreement, see clause 6 Level 23, 179 Turbot Street | GPO Box 390 Brisbane Q 4001 | t 1300 366 311 | rta.qld.gov.au Page 1 of 8 v16 Apr19 Residential Tenancy Agreement

14 The Esplanade, Burleigh Heads