FlipBook Brochure E-commerce

Customer Support As a Service E-commerce

Boost your Sales withOur chat experts not only engage with thevisitors on your site but also respond toqueries and generate leads by convertingthese enquiries into clients for your salesteam.

AgentFox 10 SecondsStatistics Average Response Time 5 Minutes Average Resolution Time 98% Overall Satisfaction Ratings 3000+ Average Chats Per Day

Stay open 24/7 How can Increase in Productivity and Efficiency CHALLE by enabling agent handle multiple chats Limited Shopping at the same time. Hours Live chat is 400% less expensive. Average Lack of Productivity chat agents can do the work of 15 email Increase in expenses support employees. Reduction in Guaranteed 10% increase in Order Value average order value. Poor Customer serviceOnline chat system enables visitors to access leads to dissatisfiedimmediate help and as a result, decreasing the Customers wait times much more than the call center.

we help?ENGESComplex Order Refund/ Easy Refund/CancellationCancellation/Exchange with Live chat agents Abandoned Carts We make a customer stay and close a sale More the waiting time, more the chance of We provide 24/7 Live chat support with losing a customer back-up Agents who will take over in Lack of Product absence of any. Knowledge in agents Trained and Expert Live chat agents

Improved Round the clockResponse Time 7 days a WeekOur live chat agents work round the clock to ensure that your business is always open, literally ! And none of your website visitors leaves the site without an answered query.

Why are we • Live Chat Software different? • Zero Setup Fee • Live Lead Notification • Customized Service • Dedicated Account Manager • Trained and Expert Agents • No Hidden Costs • Performance Reports

Personalized Increase chat support Customer retention Intelligent Chat routingWhat we do? Lead Optimise Qualification Conversions Proactively engage with web visitors

Free trials and training We start every new client with a two week free trial and training period. We want to learn everything there is to know about your business that isn’t already available on your website. For example, we want to learn details about your refund policies, where your product ships and doesn’t ship, what to do if your product breaks, common product fixes, and things like that. Learn from previous conversations With API access to your help desk, we can learn from your previous conversations. Our QA team also uses this information to regularly give our agents and managers regular feedback once we start answering tickets. In addition to help desk access, any internal documentation such as brand guidelines, can be especially helpful.Ongoing training and communication We set up a ‘Slack Bridge’ meaning you can either speak to our team directly from your own Slack account or we can connect you to ours. You can then speak directly to your dedicated client captain or ops manager and you can see which agents are answering tickets and talk to them directly. We see our team as an extension of your team, so we want to give you 1:1 access as needed. Easy procedure updates Products and businesses change, and we’re built to accommodate this. Our internal teams, lead by the client captains and ops managers, communicate product updates to all agents assigned to your account as well as through our own internal knowledgebases.

Sit back and relax,while we take care ofyour customers-24/7

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