PLANNING,ORGANIZING,& TIMEMANAGEMENTAbout this classTime management refers to numerous techniques and skills that can help a person to make use ofthe available time in the most efficient way and to accomplish goals, tasks and projects within thepredetermined period of time. Time management skills may vary, but are not limited to, prioritizingtasks, planning, scheduling, organizing and the delegation of functions. Personal time managementskills are essential for professional success in any workplace. Those able to successfully implementtime management strategies can control their workload rather than spend each day in a frenzy ofactivity reacting to crisis after crisis - stress declines and personal productivity soars! These highlyeffective individuals can focus on the tasks with the greatest impact to them and their organization.This course will teach you the primary skills needed to make the most of your valuable time.PrerequisitesN/AWho should attendGeneral Audiences, Team leaders, Supervisors, Managers, Aspiring leadersWhat you will learnClarify your goals and achieve them • Handle people and projects that waste your time • Learn betterdelegation skills • Work more efficiently with your boss • Learn specific skills and tools to save youtime • Overcome stress and procrastinationLength3.5 hours 48
PRIORITIZING POSITIVES About this class This course will open with a discussion around the difference(s) between organizing and prioritizing – two very different concepts. We will explore some techniques to promote effective prioritization. Class format will include instructor facilitated discussions - Class format will include 2-3 breakouts with follow up discuss with the group - Instructor will share real life personal and corporate experience(s). Prerequisites Suggested Reading: Mind Shifting – Focus for Performance; Joshua Ehrlich, Ph.D.; Be the Hero; Noah Blumenthal Leading Principles, Inc.; Stephen Covey Who should attend Supervisors, Managers, Section Manager, Executives What you will learn Meaning of Positives • Setting Realistic Goals • Prioritizing Positives • Concept of Passion Length 3.5 hours49
PROCUREMENT101About this classProcurement involves the process of selecting vendors, establishing payment terms, strategicvetting, selection, the negotiation of contracts and actual purchasing of goods. Procurement isconcerned with acquiring (procuring) all the goods, services, and work that is vital to an organization.Procurement is, essentially, the overarching or umbrella term within which purchasing can be found.PrerequisitesN/AWho should attendEmployees who are Proxy Reconcilers in the Bank of America Works applicationWhat you will learnThis is a general training for all employees who interact with Procurement (fiscal, directors, managers,supervisors). The goal of the course is to inform employees of procurement processes andprocedures.Length2.0 hours 50
PROXY RECONCILER AND APPROVER TRAINING About this class This is a mandatory class for Proxy Reconcilers in the Bank of America Works application, covering the policies and procedures of the Purchasing Card Program. Prerequisites N/A Who should attend Employees who are Proxy Reconcilers in the Bank of America Works application What you will learn This course covers; how to sign off transactions; search for transactions; how to run reports; how to set preferences; and how to check real-time authorization logs. Note: Please bring a copy of the New Works Application Quick Reference Guide, which is located on the INet, Procurement page under Purchasing Card Information, with you to class. Length 2.0 hours51
PURCHASINGCARDTRAININGAbout this classThis is a mandatory class for all Cardholders prior to the issuance of a Purchasing Card, covering thepolicies and procedures of the Purchasing Card Program.PrerequisitesN/AWho should attendEmployees issued a purchasing cardWhat you will learnThis course covers; what is an infraction; what can and cannot be purchased; a checklist of requiredbackup documentation; and students must sign an Acknowledgment Form prior to receiving theirPurchasing Cards at the end of class.Note: Please bring a copy of the Purchasing Card procedures, which is located on the INet,Procurement page under Purchasing Card Information, with you to class.Length2.0 hours 52
SHATTERING YOUR TYPICAL CUSTOMER SERVICE About this class Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this course takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should. Prerequisites N/A Who should attend General Audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Customer Service Doesn’t Come Naturally • Mutually Assured Dissatisfaction and Getting Beyond Broken • Conformity Is Contagious: Creating a Company Culture • Emotional Roadblocks: Helping Employees Overcome Length 3.5 hours53
UNDERSTANDINGCOMPENSATION &PERFORMANCEPAYAbout this classThis course explains the Manatee County compensation structure, in addition to teachingsupervisors/managers how to communicate our performance pay program.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnManatee County Compensation Structure • Communicating Pay for PerformanceLength3.5 hours 54
VALUINGDIVERSITY About this class Valuing diversity recognizes differences between people and acknowledges that these differences are a valued asset. Multicultural education is an important component of valuing diversity. It respects diversity while teaching all employees to become effective and inclusive. With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. Prerequisites N/A Who should attend General audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Identify the key differences among culture • Learn different techniques for working in a culturally diverse organization • Recognize that different cultures view things differently and these divergent views can be mutually beneficial • Move cultural diversity forward through knowledge and understanding • Value cultural diversity as an effective leadership tool Length 3.5 hours55
WEBEOCAbout this classWebEOC is the Web-Enabled incident management system used by Manatee EOC for handling crisisinformation and emergency response.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnThis class will assist users on how to navigate through WebEOC’s tools, default set of boards, andhow they are implemented by Manatee County’s EOCLength50 minutes 56
WEBINAR57
BEHAVIORALBASEDINTERVIEWINGAbout this classMany interviewers believe this to be a more accurate way to measure a candidate than situationinterview questions, such as, “What would you do if…?” Research shows that behavioral interviewing is55% predictive of future on-the-job behavior, while traditional interviewing is only 10% accurate.PrerequisitesStudents should have a basic understanding of conducting an interview.Who should attendTeam leaders, Supervisors, Managers, aspiring leadersWhat you will learnTake the right steps to prepare for every interview • Create behaviorally anchored interview questions •Identify job related behavioral competencies • Avoid legally problematic questionsLength3.5 hours 58
ONLINE LEARNING59
EOC: Shelter Operations Training About these courses Hurricane season will soon be upon us. During a county emergency, you may be asked to work at a shelter. Are you prepared? This online training course covers what to expect when working in a shelter. Prerequisites N/A Who should attend Employees who may be assigned shelter detail during an emergency What you will learn Understand how shelters are managed • key areas in a shelter • organizing a shelter and how a shelter operates Length Self-paced online learning60
HIPPAHealth InsurancePortability andAccountability ActAbout these coursesWith more and more patient health information being stored digitally, health care organizations are benefitingfrom faster, easier and more accurate information sharing, which leads to improved health outcomes andhealthier people. Along with these gains in information-sharing efficiency, however, comes the risk that thisinformation can be misused. This growing concern over health data privacy and security makes compliancewith The Health Insurance Portability and Accountability Act, commonly known as HIPAA, more important thanever.PrerequisitesN/AWho should attendAny employee who handles patient health informationWhat you will learnThis training provides you with an over view of the HIPAA standards and an understanding of how they apply toyour job responsibilities and workplaceLengthSelf-paced online learning 61
IT: Security Essentials About these courses This course introduces users to security issues that are commonly encountered in day-to-day business and personal activities. It is an excellent option for new-hire education and as a yearly refresher course. Prerequisites N/A Who should attend All Employees What you will learn Identify and avoid potential security ricks in the workplace • Staying safe in public places • Securing the workplace • Securing corporate data and systems • working safely outside the office Length Self-paced online learning62
IT:Understanding PaymentCard Industry DataSecurity StandardAbout these coursesThe Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensurethat cardholder data is processed, stored, and transmitted in a safe and secure manner. Any organization thataccepts, processes, or transmits cardholder data must comply with PCI DSS requirements. This course helpsstaff better manage credit card data; understand PCI DSS requirements; securely handle records and accounts;and act upon security breaches.PrerequisitesN/AWho should attendAny employee who handles credit card informationWhat you will learnThis training will teach you about the Payment Card Industry (PCI) Data Security Standard (DSS) and bestpractices for protecting your customers’ credit card data.LengthSelf-paced online learning 63
MICROSOFT: Word Level 1 About these courses In this course you will learn the essential skills needed to effectively use Microsoft® Word 2013. These skills include formatting documents, including page setup, document themes, inserting headers and footers, page numbers and watermarks. This course also reviews how to customize document views, including the ribbon and quick access toolbar, adding meta-data, using the show/hide button, and recording and using macros. Prerequisites N/A Who should attend All Employees Courses Opening Word • Understanding the Word interface • Changing the quick access toolbar • Navigating a document • Getting Help • Using the mini toolbar • Using backstage view • Unpinning the ribbon • Working with the ribbon • Using compatibility mode • Using save as • Understanding File Formats • Pinning recent documents • Inserting text • Deleting text • Saving a file • Clarifying Mouse Pointers • Adding a blank page • Moving Text • Creating New Documents • Inserting Page Breaks • Adding a page border • Using the spelling and grammar checker • Inserting section breaks • Changing Margins • Finding Data • Replacing Data • Using the Ruler • Setting Ruler Tabs • Using Format Painter • Using Paragraph Borders • Show Formatting • Adding Bullets • Creating Numbered Lists • Aligning Text • Using Line Spacing • Changing Paragraph Spacing • Inserting Page Numbers • Creating Section Headers • Inserting a first page footer Format This self-paced bundle contains multiple modules and an assessment which requires a score of 80% or better for certification.64
MICROSOFT:Word Level 2About these coursesIn this course you will learn how to perform advanced editing and formatting, create tables and charts, and usethe outline view and master documents and sub-documents. Create and manage indices and references, andadd and manage Quick Parts, including custom fields.PrerequisitesWord Level 1Who should attendStudents who wish to begin taking advantage of the higher-level functionality of Microsoft® Word 2013CoursesEmbedding a PDF in Word • Using Watermarks • Choosing a page color • Locking Track Changes • UsingSimple Markup View • Inserting and Deleting Comments • Inserting Footnotes and Endnotes • EditingFootnotes • Restricting Format • Using File Sharing Passwords • Inspecting Documents • Making DocumentsRead Only • Encrypting Documents • Restricting Edits • Removing Links • Creating Bookmarks • Removing aBookmark • Creating Cross References • Updating a Cross Reference • Generating References • RemovingCross References • Creating a New Style Set • Using the Style Inspector • Creating Styles from the Dialogue •Revealing Formats • Clearing Formatting • Choosing a Theme • Creating a Theme • Choosing a Style • AddingText Styles • Updating Styles • Removing Styles • Inserting a Chart • Formatting Charts • Inserting a Table •Resizing Columns and Rows • Converting Tables and Text • Changing Text Direction • Sorting Table Data •Creating Quick TablesFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 65
MICROSOFT: PowerPoint Level 1 About these courses This Microsoft PowerPoint training course aims to provide new PowerPoint users with the essentials skills needed to create, edit and present professional looking presentations using text, tables, diagrams, charts and pictures as well as providing presentations tips. Prerequisites N/A Who should attend All Employees What you will learn Defining PowerPoint Presentations • Exploring Backstage View • Using the Ribbon In PowerPoint • Using the Quick Access Toolbar • Using Contextual Tabs • Using Galleries • Using the Mini Toolbar • Opening Documents • Creating Presentations • Saving and Saving as • Setting Up Presenter View • Using Presenter View • Use Slide Zooming • Adding Text • Sizing Text Boxes • Rotating Text Boxes • Moving Text Boxes • Add Clip Art • Adjusting Clip Art • Adjusting Fill Color Lines • Working with 3D Objects • Merging Shapes • Applying SmartArt Styles • Choosing SmartArt Graphics • Working with SmartArt • Customizing the Ribbon • Add Effects to Images • Choosing a Picture Shape • Removing the Background from a Picture • Choosing a Picture Border • Emphasize Tables • Selecting Table Size • Choosing Table Styles • Changing Shading • Changing Borders • Set Presentation Type • Choose your Slide Show Options • Hiding Slides for a Show • Using Rehearsed Timing • Recording Narration • Edit Videos • Selecting Sounds • Using Sound Option Format This self-paced bundle contains multiple modules and an assessment which requires a score of 80% or better for certification.66
MICROSOFT:Excel Level 1About these coursesIf you’re new to Excel or are going to be using Excel in the future, you’ll need to understand thefundamentals. This course introduces you to the power of Microsoft Excel starting from thebeginning. You’ll learn how to open and close files, how to enter formula into a cell, build basic chartsand format a spreadsheet. You’ll learn how to use the most important features of Excel.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnUnderstanding the Excel Interface • Getting Help • Working with the Ribbon • Using the Quick Access Toolbar• Using the Mini Toolbar • Selecting Cells • Editing Cell Content • Using Copy and Paste • Using Cut andPaste • Using Find • Inserting and Deleting Rows • Inserting and Deleting Sheets • Inserting and DeletingColumns • Renaming Worksheets • Moving Worksheets • Creating a Workbook • Navigating a Worksheet •Saving a Workbook • Changing Margins • Specifying Orientation • Applying Font Attributes • Specifying CellFormats • Adding Borders • Applying Fill Color • Merging Cells • Unmerging Cells • Wrapping Text • ChangingCell Orientation • Modifying Cell Alignment • Freezing a Window • Splitting a Window • Using Basic FormulaOperators • Revising a Formula • Understanding Relative and Absolute • Using AutoSum • Using Flash Fill •Editing Links • Creating Links • Previewing Documents • Printing a Selection • Printing the Current Sheet • UsingPage Break PreviewFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 67
MICROSOFT: Excel Level 2 About these courses In this course you’ll learn create advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that is able to compete at a high level. Prerequisites Excel Level 2 Who should attend Students who wish to begin taking advantage of the higher-level functionality of Microsoft® Excel 2013 What you will learn Adding Text Boxes • Using SmartArt • Drawing Graphics • Inserting WordArt • Inserting Symbols • Inserting Online Pictures • Using Sparklines • Protecting a Workbook • Using Timelines • Defining a PivotTable • Filtering a PivotTable • Exploring Charts • Printing Charts • Modifying a Data Range • Moving and Sizing Charts • Specifying the Data Series and Legend • Adding a Background Image • Saving a Template • Performing a VLOOKUP • Working with COUNTIF • Using SUM IF • Using the IF function • Evaluating Payments • Working with ROUND • Using TRANSPOSE Function • Using the Name Manager • Defining Names • Defining Ranges • Working with General Settings • Using the Function Wizard Format This self-paced bundle contains multiple modules and an assessment which requires a score of 80% or better for certification.68
MICROSOFT:Outlook 1About these coursesIn this course you will learn to manage your emails, calendar events, contacts and tasks. LearnOutlook’s most valuable communication tools and acquire handy tips and tricks that can be applied ina professional environment.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnMarking for Follow-Up • Setting Message Options • Adding Attachments • Editing Attachments • IgnoringConversations • Using Quick Steps • Managing Your Flood of Email • Requesting a Confirmation for a Message• Opening and Saving Attachments • Replying and Forwarding • Using Instant Search • Organizing Messages• Moving a Message • Saving a Message to a Windows Folder • Opening an Outlook Folder • Creating andDeleting Folders • Introduction to the Calendar • Setting Calendar Options • Creating and Editing PersonalAppointments • Setting Reminders for Appointments • Adding Holidays to your Calendar • Scheduling aMeeting • Creating a Recurring Meeting • Vacation and Out of Office for your Calendar • Creating a ModernMeeting • Setting the Status of an Appointment • Using the System Address Book • Searching for Names• Setting Address Book Options • Requesting Calendar Access • Printing a Calendar • Printing a Message •Introduction to Contacts and Using Views • Adding a ContactFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 69
MANATEE COUNTY POLICY AND PROCEDURES About these courses Excellence in government public service is attained, in part, through personnel systems that reflect merit principles and sound administrative management. It is the intent of Manatee County’s Board of County Commissioners that its Personnel Policies, Rules and Procedures Manual provide firm and clear direction to its employees. To this end, every reasonable effort is made to protect the personal rights and privileges of individual employees. In this course bundle, you will review 24 training modules that cover Manatee County’s policies and procedures. At the completion of the 24 modules, you are required to pass a 50 question exam, with a score of 80%, to successfully complete the course. Prerequisites N/A Who should attend All Employees What you will learn Classification and Pay • PlanCode of Ethics • Discipline and Discharge • Drug-Free Workplace • Employee Complaint • Employment • Employee Performance Evaluation Policy • Holiday Policy • Leaves of Absence • Employee Recognition Program • Illegal Discrimination or Harassment • Personnel Files Labor Management Relations • Non-Disciplinary Separations from County Employment • Outside Employment, Enterprise and Business • Pay, Hours of Work and Workweek • Probationary Period • Travel Time Policy • Uniform Policy • Vehicle Use Policy • Professional Development Policy • Workplace Violence and Threats Length 6.0 hours70
PREVENTINGDISCRIMINATIONAND HARRASMENTFOR EMPLOYEESAbout these coursesThis course covers important topics are discrimination and harassment as it applies to an employee atManatee county.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnDefinitions of discrimination • Harassment and sexual harassment • Discrimination and harassment laws •Reasonable accommodation • Consequences of discrimination and harassment • Behaviors that lead to ahostile environment • Workplace bullying • Harassment and bullying via social media • Stopping and reportingharassment and discriminationLengthSelf-paced online learning 71
PREVENTING DISCRIMINATION AND HARRASMENT FOR MANAGERS About these courses Creating and maintaining a culture of mutual respect and dignity is central to your organization’s success. To achieve this you must commit to providing a workplace that is free from discrimination, harassment, bullying and retaliation. These types of workplace misconduct often lead to such negative consequences as lowered employee productivity, diversion of organization resources, lost potential profits and reputational harm. Experience shows that many claims of discrimination and harassment stem from well-meaning but ill- informed managers that don’t respond appropriately to events they either observe directly or that are brought to them by a team member. Prerequisites N/A Who should attend Supervisor, Managers, Directors What you will learn The role of a manager/supervisor • Responding to complaints of discrimination or harassment • The importance of documentation • Internal investigations • Understanding and preventing retaliation Length Self-paced online learning72
UNDERSTANDINGPAYMENT CARDINDUSTRY DATASECURITY STANDARDAbout these coursesThe Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensurethat cardholder data is processed, stored, and transmitted in a safe and secure manner. Any organization thataccepts, processes, or transmits cardholder data must comply with PCI DSS requirements.PrerequisitesN/AWho should attendEmployees who handle credit card informationWhat you will learnBetter manage credit card data • understand PCI DSS requirements • securely handle records and accounts •and act upon security breachesLengthSelf-paced online learning 73
SAFETYCOURSES About these courses Manatee County Government Safety courses are designed promote workplace safety and health and to make workers more knowledgeable about workplace hazards and their rights. Prerequisites N/A Who should attend All Employees What you will learn Knowledge and skills needed to do their work safely and avoid creating hazards that could place themselves or others at risk • Awareness and understanding of workplace hazards and how to identify, report, and control them • Specialized training for when work involves unique hazards Length Each course runs between 15 minutes and 1 hour Courses See following pages74
Back SafetyFor many employees, back injuries are something that “happens to the other person... not to me.”Yet four out of five people will experience some type of back problems during their lives. And manyback injuries are caused by common activities experienced both on and off the job... such as lifting,climbing, reaching, etc.This course emphasizes the importance of overall back care, both at work and at home, includingexercises and weight control.Approximately 30 MinutesBasic Electrical SafetyBasic Electrical Safety in the Workplace course gives a basic understanding of electricity. Thereare different types of electricity or electrical energy; low voltage, high voltage, static electricity,alternating current, direct current, and so on. This course is designed to make you more aware ofelectrical safety. It’s important to understand how electricity works and preventing shocks.Approximately 15 MinutesBloodborne PathogensThis course is designed to provide an understanding of bloodborne pathogens, modes oftransmission and methods of prevention. Bloodborne pathogens training is required if you anticipatecoming in contact with blood or other potentially infectious material as part of your job duties. Healthcare facilities require bloodborne pathogen training and exposure plan. In addition to health carefacilities, industrial nurses, first aid providers, emergency responders can also be exposed tobloodborne pathogens and require training. Proper procedure in disposal of contaminated materialsis discussed.Approximately 30 MinutesBucket Truck SafetyBucket trucks are also known as aerial lift trucks. This equipment is used in every industry andcomes with risks and hazards. Bucket trucks are used to elevate personnel to tasks above theground. Serious injuries and deaths have occurred in construction, mining, tree trimming, publicworks and fire fighting. Common falls and electrocution are the hazards when operating thisequipment. This course focuses on safe operation of the bucket truck.Approximately 15 Minutes 75
Commercial Mower Safety Commercial Mower Safety program focuses on the safety features of this equipment, maintenance and accident prevention tips. The same, if not more caution should be exercised when operating a mower as driving an automobile. The reason for the caution is quite obvious - mowers are dangerous if you don’t follow proper procedures and safety rules. When you do follow the rules, mowers are great labor saving devices and they are safe to use. Most safe operating rules and instructions apply whether you’re using a riding mower or a walk-behind mower. Approximately 15 Minutes Forklift Operator Safety The Forklift Operator Training program reviews the engineering principles, safe operating procedures and maintenance of forklifts. - A forklift operator’s job is to move material efficiently and quickly. Persons operating a forklift must be trained and authorized by the company before being assigned to operate a forklift. It is important to understand the engineering principles of the forklift equipment. Speeding and violating safety procedures can result in damages and injuries. Approximately 30 Minutes Hazardous Energy Source The purpose of lockout/tagout is to prevent machinery or equipment from unexpected startup or release of hazardous energy while machinery is being serviced. The lockout/tagout program does not include cord and plug connected equipment. This course can also be called Control of Hazardous Energy because when you lockout/tagout, the purpose is to control all hazardous energy of the machine or equipment. This course focuses on procedures for lockout/tagout with emphasis on safety. Major requirement for anyone working with machinery and other processes. Approximately 30 Minutes Heat Stress During summertime, the risk of heat illness or dying of over-exposure from the effects of heat becomes greater. Workers whose jobs are outside are at risk as well as professional athletes. This program talks about heat cramps, heat exhaustion, heat stroke and prevention of these heat-related illnesses. Approximately 30 Minutes76
Irrigation SafetyThis short training course is only part of your training. Your supervisor will provide additional trainingand will be able to answer any questions you may have about the job or about safety. This particulartraining course is designed to provide basic safety information relating to irrigation and irrigationpipes. This course is quite important because there have been injuries because workers did not knowor they did not follow the safety rules when working around irrigation equipment.Approximately 15 MinutesLadder SafetyLandscape workers have a lot of responsibility maintaining parks, highways and other areas thatprovide enjoyment for a large number of people. They are also responsible for fire safety in theseareas. The equipment, chemicals and techniques used can be hazardous. This course focuses onsafety awareness in landscape maintenance.Approximately 15 MinutesLandscape Maintenance SafetyLandscape workers have a lot of responsibility maintaining parks, highways and other areas thatprovide enjoyment for a large number of people. They are also responsible for fire safety in theseareas. The equipment, chemicals and techniques used can be hazardous. This course focuses onsafety awareness in landscape maintenance.Approximately 30 MinutesPersonal Protective EquipmentPersonal Protective Equipment is protection from hazards in the workplace. There is always a needfor personal protective equipment on many jobs performed in the workplace. Personal protectiveequipment is one of the best ways to protect your health and safety. There are eye, noise andchemical hazards in the workplace and it is in the best health interest to wear protection. Thisprogram will review the types of protective protection equipment that are available and their use withan emphasis on safety.Approximately 30 Minutes 77
Restroom Cleaning Building managers across the country really are missing out on an important chance to make a good impression. Fifty-percent of the publics complaints about buildings concern the upkeep of restrooms. There is an increase in public awareness of what one can get from dirty restrooms. The industry is working hard to come up with better cleaning systems. This course covers types of cleaning tools, products and proper safety procedures. Approximately 30 Minutes Skid Steer Safety Skid steer equipment has become the number one workhorses for public works and construction. With trenchers, plows, grapples, buckets and hoes and hydraulic breakers as attachments, their versatility is limitless. Manufacturers of this equipment include Bobcat, John Deere, CAT, and New Holland to name a few. This equipment can stop on a dime, spin in circles, climb, dig and a variety of other tasks. As interesting as they are to operate, there are potential risks to the operator and those working around them. The primary reason for injuries lies with untrained workers. Operators must be trained and qualified to operate the skid steer. Approximately 30 Minutes Surviving an Active Shooter Event The threat of an active shooter attack is rare but very real. We aim to eradicate the “It can’t happen to me” mentality and change the way people everywhere respond to armed intruders. At Manatee County, we believe that individuals should be prepared for active shooter events and empowered to make their own life-saving decisions. Once empowered to make their own life-saving decisions, individuals must be trained in proactive active shooter response options, rather than a passive, mandated, one-size-fits-all response Approximately 15 Minutes78
Supicious BehaviorThe threat of an active shooter attack is rare but very real. We aim to eradicate the “It can’t happento me” mentality and change the way people everywhere respond to armed intruders. At ManateeCounty, we believe that individuals should be prepared for active shooter events and empoweredto make their own life-saving decisions. Once empowered to make their own life-saving decisions,individuals must be trained in proactive active shooter response options, rather than a passive,mandated, one-size-fits-all responseApproximately 15 MinutesTaking Care of EquipmentJanitorial equipment and supplies are expensive. It’s important to properly store, use, handle andmaintain cleaning supplies and equipment. This course is about taking care of your equipment andusing the appropriate materials for the job to reduce waste and costs.Approximately 15 Minutes
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DEFINITIONS& TERMSPracticeTraining techniques in which learners actively perform behaviors, practice interactions, communicatefor a desired outcome, and/or solve a dynamic problem. Practice sessions reinforce learning and helppeople apply new information, skills, and techniques.TechnicalTechnical: Of, relating to, or derived from a technique; having special skill or practical knowledgeespecially in a mechanical or scientific field and/or used in or peculiar to a specific field or profession;belonging or relating to a particular subject; of, relating to, or involving the practical, mechanical, orindustrial arts or the applied sciences.Web Based Training (WBT)Web-based training, also known as e learning, is anywhere, anytime instruction delivered via theinternet or a corporate intranet to browser-equipped learners. There are two primary models of web-based instruction: synchronous (instructor-facilitated) and asynchronous (self-directed, self-paced.)Instruction can be delivered by a combination of static methods (learning portals, hyper-linked pages,screen cam tutorials, streaming audio/video, and live web broadcasts) and interactive methods(threaded discussions, chats, and desktop video conferencing.)PerformanceWork completed in terms of employment; the execution or accomplishment of work, acts, or behavior,which is measurable.Instructor Led Training (ILT)ILT (instructor-led training) usually refers to traditional classroom training in which an instructorteaches course to a room of learners. The term is used synonymously with on-site training andclassroom training. 81
Learning Learning: A cognitive and/or physical process in which a person assimilates information and temporarily or permanently acquires or improves skills, knowledge, behaviors, and/or attitudes. Blended Learning Blended learning is a learning approach that includes the use of appropriate combinations of information technologies including videoconferencing, audio conferencing, Internet, CD-ROM, and other media, combined with appropriate learning technologies, on-site facilitated activities and strong learner support systems Certification Certification is the awarding of a credential acknowledging that an individual has demonstrated proof of a minimum level of knowledge or competence, as defined by a professional standards organization. Professional certification can be used as a screening tool and as verification of an individual’s skills or knowledge. E-Learning E-learning (electronic learning) covers a wide set of applications and processes, such as web-based learning, computer-based learning, virtual classrooms and digital collaboration. It includes the delivery of content via the internet, intranet/extranet (LAN/WAN), audio- and videotape, satellite broadcast, interactive TV, CD-ROM, and more. Learning Management System (LMS) A learning management system (LMS) is a software application or web-based technology used to plan, implement, and assess a specific learning process. Typically, an LMS provides an instructor with a way to create and deliver content, monitor student participation and assess student performance. Orientation New team member orientation is the process utilized for welcoming a new team member into an organization. Generally, it contains information about safety, the work environment, the new job description, benefits and eligibility, company culture, company history, the organization chart and other relevant information critical to working in the new company.82
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