MANATEECOUNTYGOVERNMENTTraining Course Catalog
WORKTHATMATTERSMission StatementManatee County Government is committed to providing quality service with an emphasis onAccountability, Civility and Ethics. Manatee County Government’s mission is to provide efficient,effective, responsive government that is always mindful of our sensitive natural environment whileachieving the Commission’s vision for the County: A PREMIER PLACE IN WHICH TO LIVE AND WORK AND PLAY LIVE WORK PLAY
INVESTIN YOURFUTURE Great employees never seem to be content. The best employees are constantly “raising the bar” through personal and professional training and development. Your participation in training, whether initially or as a refresher course, is an excellent opportunity for continuous on-the-job improvement. Manatee County provides training that ensures consistent delivery of services that exceed the expectations of the citizens of Manatee County. Manatee County course curriculum prepares students for success in the following ways: PROFESSIONAL DEVELOPMENT Gain an understanding of their strengths and (learning or improvement) opportunities through objective feedback and practices; gaining a better understanding of development needs for the future. PERSONAL GROWTH Build confidence, as participants become proficient in their current position while also challenged to increase their skill sets. NEW SKILLS Acquire new skills to accomplish individually assigned tasks and build a foundation for new skills in the future.1
TABLE Instructor LedOF TrainingCONTENTS 10 Orientation Training Self-Paced Online Learning 6 59 Webinar Training 2 57 Terms & Definitions 80
TRAININGPATHSNew HiresYou’re a new team member, now what? Besides working with your supervisor to obtain trainingspecific to your role, there are other ways you can be proactive to ensure your success and to get thetraining you need! Here are some steps to create an active training path for you:12Login to Manatee County Online Complete policy and procedure trainingUsing the credentials provided to you at your Complete the online policies and proceduresfirst day of orientation, login and browse the training within your first 30 days.training available online. 3 Complete one online course per weekLearning is a constant process. Making a commitment is vital to your success. 4 5 Complete monthly safety training Register and attend Instructor Led Training New safety topics are released each month. Make safety a priority by completing the The Instructor Led Training (ILT) course is located monthly training session. online in the course catalog. Review the courses and get approval from your manager to attend a course. If3 approved, simply register online.
WHO WEAREOur Mission Training & DevelopmentTo provide learning opportunitiesfor all team members; the outcome Manatee County Learning andbased upon performance; creating a Development provides a single source formeasurable, results-based program. county training and development.Our Values (ACE) Manatee County training offers communication, customer service,• Accountability management, leadership, software and• Civility safety training exclusively for Manatee• Ethics County GovernmentOur GoalsThe goal of the Human Resource’s training division is to support the educational needs of thecounty. These are:• Learning that is clearly linked to the county’s strategies and goals• Learning that is leveraged across the county through consistent systems• Learning delivery that is timely, convenient, and cost effective• Best practices that are shared across the departments• Initiate and support positive, brand-enhancing change throughout the county• Bring a common culture, loyalty, and belonging to the county• Retain team members 4
DELIVERYMETHODS Instructor Led Training (Classroom Training) Instructor Led Training (ILT) usually refers to traditional classroom training, in which an instructor teaches a course to a classroom of learners. This interactive, engaging learning environment allows participants to ask questions, role-play, practice as they learn, share lessons learned, and network with colleagues. Webinar Training (Virtual Training) A Webinar is a training session held via the Internet in real time. An Internet connection and audio is required. Students will receive an email that provides them a link to access the webinar along with login information. Students should plan to login at least 15 minutes early to ensure all systems are working properly and allow time to troubleshoot any challenges prior to the start of the webinar. Self-Paced Online Learning Self-Paced Online Learning (SPO) can be accessed anytime from any computer, tablet, or mobile device with internet access. Courses may be completed more than once. Even after students have completed a course, students can go back at any time and refresh their knowledge. A strong compo- nent of online training is video-based learning. An internet connection and audio is required.5
ORIENTATION 6
BEING “ACE” Orientation Day 1 About this class Welcome to Manatee County! You will meet in the Human Resources (HR) training room (at the County Administration Building) on your first day at 8:15 am, where you will be greeted by our HR director and his team. During this time, staff will review the importance of your role in Manatee County, Manatee County departments and the various policies and procedures associated with the county. Prerequisites N/A Who should attend All new employees (mandatory) What you will learn Probationary Period • Equal Employment Opportunity • Fraud Awareness • Employee Performance Evaluation • Tuition Reimbursement • Drug Free Workplace • Completing your I9 • Direct Deposit • Retirement Length 3.5 hours7
BECOMING “ACE”Orientation Day 30About this classIn your second orientation course, you will meet your cohorts, new Manatee County employeeswho have been hired within the previous 30 days. This course provides you with an overview ofour structure and services along with a more in-depth look at your health benefits. Lastly, you willparticipate in our LEAD customer service workshop. Our goal is to inspire you to think outside the boxand to make customer service your number one priority!PrerequisitesBeing Ace - Orientation Day 1Who should attendAll new employees (mandatory)What you will learnOur Vision and Values • Manatee County Structure and Services • Medical Benefits and QualifyingEvents • Health & Lifestyle Management • Your Choice Fitness Center • Lifestyle Assistance andModification Program (LAMPO) • LEAD Customer ServiceLength8.0 hours 8
I SEE “ACE” Orientation 6 Months About this class After completing 6 months of employment, we welcome you back for an interaction session where you are the focus. This session takes a look at how you put customer service into action by reviewing the Rapid Action Plan assignment you were required to complete from the Becoming ACE session. You will learn about the various employee programs throughout the county, test your knowledge about Manatee County, tour the Emergency Operations Center, learn how to deal with stress and participate in an in-depth question and answer period where you get to provide us with your honest feedback about your first 6 months with Manatee County. Prerequisites Becoming Ace, Completion of Rapid Action Plan Who should attend All new employees (mandatory) What you will learn United Way Program • Green Team Program • Toastmasters Club • Millennial Group • Dealing with Stress • Interactive Polling – your First 6 months Length 4.0 hours9
INSTRUCTOR LED TRAINING 10
BUILDING TRUST & TEAMS About this class This practical and highly interactive workshop will encompass the “Speed of Trust” philosophy, team expectations, and team building (and retaining) exercises. Participants should be prepared to participate in example team building activities in the class to be involved the complete learning experience. Prerequisites N/A Who should attend General audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Building a team takes knowledge, skills, and technique • Practice many types of teambuilding exercises to get to know knew members of teams and reconnect with members of an existing teams • Gain confidence in their skills by learning about the speed of trust philosophy, and through exercises and role playing Length 3.5 hours11
CASH/DEBITMANAGEMENT,SMART SPENDING,AND SAVING FORRETIREMENTAbout this classThis 90-minute workshop is designed to help evaluate your current spending habits and create aplan to help accomplish your financial goals. Tips for reducing expenses, managing debt and makingdecisions on the best use of available funds will be explored. We will also discuss how and whento review your credit reports and what makes up your FICO score. You will learn how to balancemanaging your everyday expenses while thoughtfully saving for your future. Additionally, we willdiscuss an action plan that utilizes tax advantaged retirement savings accounts as a means ofefficiently saving for your retirement. You will leave the workshop with a full understanding of theongoing financial planning resources available to help you reduce debt, manage your credit andbudget your way to a secure financial future.PrerequisitesN/AWho should attendEmployees at every stage of their careerWhat you will learn4 Steps for Cash & Debt Management • Free Planning Resources • Analyzing Spending • ManagingDebt Wisely • Creating a Spending Plan • Budgeting for Retirement • Importance of Pre-TaxRetirement SavingsLength1.5 hours 12
CHANGE MANAGEMENT About this class Organizational change is a structured approach in an organization for ensuring that changes are smoothly and successfully implemented to achieve lasting benefits. With organizational change initiatives we strive to “bring everyone along” with our change plan in an orderly manner. But, the one thing we often don’t account for is that each person embraces and adapts to change in different ways. This leads to the failure of many organizational change plan implementations. In the modern business environment, organizations face rapid change like never before due to the constant innovation of technology and external factors like globalization. Phenomena such as social media and mobile adaptability have revolutionized business and the effect of this is an ever increasing need for change, and therefore change management. Prerequisites N/A Who should attend General audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn What change can be • Facts about change • Why people resist change • The personal stages of the change process • Tips for moving through personal change • Leadership principles for change management • The 3 phases your organization will move through • The questions we need to answer when leading change • How to communicate to people during change Length 3.5 hours13
COACHING& MENTORINGGENERATIONSAT WORKAbout this classYou are in your office looking over your performance report and it happened again. Your lowperforming employee failed to meet quota this month even after you spoke with them about theimportance of meeting goal. This employee has a great attitude and you know they can do better. Youjust do not know how to motivate them to reach the goal. Money used to work, but that has worn off.You are baffled and you know being frustrated makes matters worse. What do you do? This workshopfocuses on how to better coach your employees to higher performance. Coaching is a process ofrelationship building and setting goals. How well you coach relates directly to how well you can fostera great working relationship with your employees through understanding them and strategic goals.PrerequisitesN/AWho should attendTeam leaders, Supervisors, Managers, Aspiring leadersWhat you will learnBuilding Trust • Showing Empathy • Active Listening • Using Influence Tactics • Helping Others to SetGoals • Monitoring Performance • Giving Feedback • Encouraging Positive Actions • DiscouragingNegative Actions • Training Team Members • Helping Others Solve Problems • Helping Difficult People• Developing ProtégésLength3.5 hours 14
CONFLICT MANAGEMENT About this class This class will open a discussion around developing conflict awareness and the difference(s) between disagreement and conflict. We will explore how to recognize the causes of interpersonal conflict and how to identify ways to manage and/or resolve these conflicts. We will explore techniques to give you greater awareness of your emotional triggers and how to work with them. Prerequisites N/A Who should attend Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Conflict awareness • Disagreement vs Conflict • Interpersonal Conflict • Managing Conflict • Resolving Conflict • Emotional Triggers • Responding to Conflict • Turning Disagreement into Discussion Length 3.5 hours15
CONFLICTRESOLUTIONAbout this classWherever two or more people come together, there is bound to be conflict. This course will giveparticipants a seven-step conflict resolution process that they can use and modify to resolve conflictdisputes of any size. Participants will also learn crucial conflict management skills, including dealingwith anger and using the Agreement Frame.PrerequisitesN/AWho should attendTeam leaders, Supervisors, Managers, Aspiring leadersWhat you will learnCauses of conflict • How diversity and differences can be harnessed • Strategies that avoid escalationof conflict • Techniques to show empathy and rapport • Problem solve quickly and effectively •Handling customer complaints appropriately • Negotiating a successful outcomeLength3.5 hours 16
CONTRACTWRITING About this class This seminar features discussion and exercises regarding grammar errors found in contracts and how those errors can impact the document legally. Prerequisites N/A Who should attend All employees with an emphasis on those employees who are tasked with either writing, reviewing, or negotiating contracts. What you will learn Discussion and exercises regarding grammar errors found in contracts • How errors can impact the document legally • Word usage • writing style • Tips for drafting contracts • Examples of actual cases where parties’ intentions were thwarted by the structure of the contract Length 3.0 hours17
CULTURAL DIVERSITY/ VALUING DIVERSITYAbout this classValuing diversity recognizes differences between people and acknowledges that these differencesare a valued asset. Multicultural education is an important component of valuing diversity. It respectsdiversity while teaching all employees to become effective and inclusive. With the world becomingmore mobile and diverse, diversity has taken on a new importance in the workplace. This workshopwill help participants understand what diversity is all about, and how they can help create a morediverse world at work and at home.PrerequisitesN/AWho should attendTeam leaders, Supervisors, Managers, Aspiring leadersWhat you will learnIdentify the key differences among culture • Learn different techniques for working in a culturallydiverse organization • Recognize that different cultures view things differently and these divergentviews can be mutually beneficial • Move cultural diversity forward through knowledge andunderstanding • Value cultural diversity as an effective leadership toolLength3.5 hours 18
DEALING WITH DIFFICULT PEOPLE About this class This course covers attitudes, perception, and communication, problem solving and identifying and dealing with difficult personalities. Participants will leave armed with a practical tool kit that can be applied immediately within the workplace to enhance learner’s skill sets, knowledge and abilities to deal with difficult people and situations. Sometimes by discovering “why” people seem so difficult and “what” we can do to achieve a positive outcome can make a BIG difference. Participants will learn a five step process that can be universally applied to “difficult people” situations. Further, the class describes and teaches how to identify and handle many “well known” difficult personality types through an interactive exercise. Through attitude and perception to communication and problem resolution this class shows participants that dealing with difficult people is not difficult at all! Prerequisites N/A Who should attend General audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Problem Solving • Identifying Difficult People • Communication • Dealing with Difficult People Length 3.5 hours19
DIFFICULTCONVERSATIONSAbout this classDo you often wonder why “Difficult Conversations” seem to be so difficult? Or maybe why we can’t alljust be “straight up” with each other so that we don’t have to try to figure out what the other person isreally thinking and wanting to say. This workshop will help you to discover ways of turning “difficultconversations” into “possibility conversations”.PrerequisitesN/AWho should attendGeneral Audiences, Team leaders, Supervisors, Managers, Aspiring leadersWhat you will learnEmbracing Difficult Conversations • The “Abilene Story” • 3 Styles for Dealing with DifficultConversations • Using ACE • SPEAK to improve your skillsLength3.5 hours 20
DISCIPLINE / WARNING & PERFORMANCE EVALUATIONS About this class This course discusses the legal concepts, documentation and appeal process regarding Discipline, Warnings and Performance Evaluations. The course also deals with the proper way to provide feedback to employees on how they are performing and setting goals for future performance and employee development. Prerequisites N/A Who should attend Supervisors, Managers, Section Manager, Executives What you will learn Legal Concepts • Proper Documentation • Appeal Process • Discipline, Warnings and Performance Evaluations • Providing Feedback • Setting Goals for Future Performance Length 3.5 hours21
DRUG / ALCOHOLREASONABLESUSPICION FORSUPERVISORSAbout this classThis training discusses the concepts dealing with reasonable suspicion, warning signs, supervisoryrole, confronting the employee and utilizing resources.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnMisuse of alcohol • The 5 DOT Drug Classes • Associated Drug Paraphernalia • Signs and Symptomsof Drug and Alcohol Use • The Reasonable Suspicion Interview • Testing Referral ProcessesLength3.5 hours 22
EAT THATFROG About this class Are you being outdone by your “To Do” list? Now you can learn 21 practical steps to manage your time and get control of your day. Discover how to stop procrastinating and get more done. As you work through Brian Tracy’s Eat That Frog you will learn how to tackle the most challenging tasks and prioritize so that the most important things get done during your day. You can’t afford to put this off any longer! Prerequisites N/A Who should attend Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Plan Every Day in Advance • Apply the 80/20 rule to Everything • Consider the Consequences • Practice Creative Procrastination • Focus on Key result Areas • Prepare Thoroughly Before You Begin • Upgrade Your Key Skills • Identify Your Key Constraints • Motivate Yourself into Action • Focus Your Attention • Develop a Sense of Urgency Length 3.5 hours23
EFFECTIVE PROBLEMSOLVING & DECISIONMAKINGAbout this classCritical thinking is the application of using scientific methods and logical reasoning to deal withproblems and decisions; it is the foundation of effective problem solving and decision making. Criticalthinking enables us to avoid common obstacles, test our beliefs and assumptions, and correctdistortions in our thought processes. Gain confidence in assessing problems accurately, evaluatingalternative solutions, and anticipating likely risks. Learn how to use analysis, synthesis, and positiveinquiry to address individual and organizational problems and develop the critical thinking skillsneeded in today’s turbulent times. Explore successful models and proven methods that are readilytransferable on-the-job.PrerequisitesN/AWho should attendTeam leaders, Supervisors, ManagersWhat you will learnIdentify the factors that influence the outcome of a decision and the steps of the decision-makingprocess • Define your decisions appropriately by establishing objectives • Identify the problemsdecision frames can present and the actions you can take to understand your decision framesand those of others • Identify guidelines to avoid the problems of overconfidence, and describe thetechniques for managing uncertainty • Learn scientific methods and logical reasoning skills to solveproblemsLength3.5 hours 24
EFFECTIVE SUPERVISION About this class This course discusses the non-legal topic on the basic building blocks of leadership, and includes coaching tips, setting goals, conducting action oriented meetings, communication and listening skills. Prerequisites N/A Who should attend Supervisors, Managers, Section Manager, Executives What you will learn Building blocks of leadership • Setting Goals • Communication • Coaching Tips • Conducting Meetings • Listening Skills Length 3.5 hours25
EFFECTIVETEAMBUILDINGAbout this classThis course covers how to understand the power of teams, recognizing the stages in teamdevelopment, defining team leadership, learning effective team communication, understanding teamproblem solving, and managing your stress for maximum participation.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnThe Power of Teams • Stages of Team Development • Team Leadership • Team Communication •Team Problem Solving • Managing StressLength3.5 hours 26
EMERGENCY OPERATIONS CENTER: EOC 101 About this class EOC 101 is an overview of Manatee County’s Emergency Operations Center (EOC) organizational structure and general operations. Prerequisites N/A Who should attend All Employees What you will learn Help those responding to the EOC during an activation to better understand their roles and responsibilities • Where and how to request resources • How to function effectively within the flow of informations Length 40 minutes27
EMPLOYEECOACHING FORSUPERVISORSAbout this classYou are in your office looking over your performance report and it happened again. Your lowperforming employee failed to meet performance goals this performance period even after youspoke with them about the importance of meeting goal. This employee has a great attitude and youknow they can do better. You are baffled and you know being frustrated makes matters worse. Thisworkshop focuses on how to better coach your employees to higher performance. Coaching is aprocess of relationship building and setting goals. How well you coach relates directly to how wellyou can foster a great working relationship with your employees through understanding them andstrategic goals. This course will teach you the skills needed to get better results.PrerequisitesN/AWho should attendTeam leaders, Supervisors, Managers, Aspiring leadersWhat you will learnBuilding Trust • Showing Empathy • Active Listening • Using Influence Tactics • Helping Others to SetGoals • Monitoring Performance • Giving Feedback • Encouraging Positive Actions • DiscouragingNegative Actions • Training Team Members • Helping Others Solve Problems • Helping Difficult People• Developing ProtégésLength3.5 hours 28
EMPLOYEE PERFORMANCE EVALUATION WORKSHOP About this class The Employee Performance Evaluation (EPE) is designed to provide both the leadership team and employees with a meaningful approach to assessing and guiding employee performance on an ongoing basis. The purpose of this workshop is to bring together clear and effective performance evaluations and a pay for performance system that reward each employee’s contributions in reaching their departmental and organizational goals. Prerequisites N/A Who should attend Supervisors, Managers, Section Manager, Executives What you will learn Employee Performance Evaluation • Pay for Performance • Clarify Goals and Objectives of Work Unit • Communication • Strengthen Relationships • Providing Motivation for Higher Performance Length 3.5 hours29
EMPLOYMENTLAW 101About this classThis course discusses the legal concepts of Title VII of the Civil rights Act as amended, Florida civilrights Act, Age Discrimination, in Employment Act, Americans with disabilities Act, DiscriminationTheories and Defenses, Investigating Discrimination charges, FMLA, Personal Liability, Florida WhistleBlowers Act, Workers compensation, Discipline and Discharge under Just Cause Standard.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnTitle VII Civil Rights Act • Florida Civil Rights Act • Age Discrimination • Americans with DisabilitiesAct • Discrimination Theories and Defenses • Investigating Discrimination • FMLA • Personal Liability •Florida Whistle Blowers Act • Workers Compensation • Discipline and Discharge under Just CauseLength3.5 hours 30
ESTABLISHING PERFORMANCE EXPECTATIONS About this class Performance management is the systematic process by which an organization involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of missions and goals. This course is designed to educate audiences on the fundamentals of Performance management (PM) and the applications relating to the performance of individuals and teams. Prerequisites N/A Who should attend Team leaders, Supervisors, Managers, Directors What you will learn Definition of Performance Management (PM) • The Performance Management Contribution • Dangers of Poorly managed PM systems • The Role of the Manager/Supervisor • The Aim and role of PM Systems • Characteristics of Performance • Coaching employees and the supervisor responsibility • Personal Action Plans Length 3.5 hours31
ESTATE PLANNING:Caring for YourLoved OnesRetirementAbout this classThe passing of a loved one can be the most traumatic time in a person’s life. Would you or your lovedones know what to do in the event of a death and all that entails? This workshop will help you preparefor such times by providing an understanding of estate planning basics as well as debunk some ofthe myths surrounding this topic. You will leave this workshop understanding how estate planningcan ensure assets get passed as you intend them, how to take care of your survivor’s needs, theimportance of health care directives and other legal documents as well as a basic understanding ofthe transfer tax system. Regardless of age and size of assets, estate planning is for everyone.PrerequisitesN/AWho should attendEmployees at every stage of their careerWhat you will learnWills 7 Other Important Legal Documents • Property Transfer • Survivor Income Sources • Federal andState Estate Tax • Gifting • Finding and Attorney • Free Planning Resources • Survivor CounselingLength1.5 hours 32
FACILITATION TRAINING About this class Managing a diverse group of attendees with divergent views and opinions can be a challenge. Please join the University of Florida IFAS Extension faculty for is a 2‐day workshop that provides training on the basics of facilitation, meeting management, group dynamics, and more. Prerequisites N/A Who should attend Supervisors, Managers, Section Manager, Executives What you will learn Core Practices of a Facilitator • Effective Group Decision Making • Identifying Meeting Goals & Objectives • How to get Full Participation in Meetings • Facilitating Diverse Groups • How to Frame Issues Length 3.5 hours33
FAIR LABORSTANDARDACTAbout this classThis course will provide leadership team members and payroll related staff with a working knowledgeof the requirements of the federal Fair Labor Standards Act, including overtime rules, overtimeexemption categories, unique public sector rules such as flex time, record keeping requirements andpenalties. The course will also provide a working knowledge of the Florida Public Employee RelationsAct, including Florida’s “right to work” status, union avoidance and the formation process, howbargaining units are designed, the negotiation process, strike rights and the rights of publicemployees to engage in concerted activities.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnOvertime Rules • Overtime Exemption Categories • Unique Public Sector Rules • Florida PublicEmployee Relations Act • Right to Work Status • Union Avoidance • Designing Bargaining Units •Negotiation Process • Strike Rights • Rights of Public EmployeesLength3.5 hours 34
FINANCIAL MANAGEMENT WORKSHOP About this class This 90-minute workshop is designed to help evaluate your current spending habits and create a plan to help accomplish your financial goals. Tips for reducing expenses, managing debt and making decisions on the best use of available funds will be explored. We will also discuss how and when to review your credit reports and what makes up your FICO score. You will learn how to balance managing your everyday expenses while thoughtfully saving for your future. Additionally, we will discuss an action plan that utilizes tax advantaged retirement savings accounts as a means of efficiently saving for your retirement. You will leave the workshop with a full understanding of the ongoing financial planning resources available to help you reduce debt, manage your credit and budget your way to a secure financial future. Prerequisites N/A Who should attend Employees at every stage of their career What you will learn 4 Steps for Cash & Debt Management • Free Planning Resources • Analyzing Spending • Managing Debt Wisely • Creating a Spending Plan • Budgeting for Retirement • Importance of Pre-Tax Retirement Savings Length 3.5 hours35
FRS:Planning YourRetirementAbout this classThis 90-minute retirement planning workshop provides an overview of the FRS and helps youunderstand the nuts and bolts of planning for your retirement. The workshop will demonstrate howeveryday living expenses and inflation dramatically reduce your fixed retirement income. You will seethe role the FRS Retirement Plans play in meeting your financial goals as well as the income gap thatmust be made up through saving and investing. You will leave the workshop with a full understandingof the ongoing financial planning resources available to you as a member of the FRS.PrerequisitesN/AWho should attendEmployees at every stage of their careerWhat you will learnFree Planning Resources • 6 Step Retirement Planning Process • FRS Pension Plan including DROP •FRS Investment Plan • 2nd Election • Social Security • The Importance of Saving Early • DeferredCompensation, 403(b), and IRAsLength1.5 hours 36
FRS: Nearing Retirement About this class This workshop focuses on discussing practical issues important for those nearing retirement. Topics include setting retirement goals including income needs and understanding your sources of retirement income including FRS plans and Social Security. We’ll look at distribution options for various plans and explore how to create an annual income stream in retirement that can last your lifetime. The workshop will explain taxation, required minimum distributions and the potential order for withdrawals. Throughout the workshop, we’ll highlight the many resources available to you as an FRS employee. Prerequisites N/A Who should attend Employees within 5 - 10 years of retirement What you will learn Setting Retirement Goals • Retirement Expenses and Budgeting • Fixed Income Streams • Flexible Income from Assets • Converting Assets to Income Streams • Retirement Distribution Tax Issues • Free Planning Resources Length 1.5 hours37
HOW TO CONDUCTBEHAVIORAL-BASED INTERVIEWSAbout this classBehavioral interviewing is based on the assumption that past behavior is the best predictor of futurebehavior. This class will focus on creating proper questions and interview techniques and strategies.After ttending this class, participants will be able to prepare for and practice skills to conduct abehavioral-based interview. They will choose a job, identify skills for that job, and create behavioral-based interview questions. Participants will practice giving behavioral based interviews and discussstrategies for being interviewed using this technique.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnDiscuss how to prepare for a behavioral-based interview • Identify what skills and competencies arerequired to perform the job • Create behavioral-based interview questions • Discuss what to look forin an answer to a behavioral-based interview question • Practice behavioral-based interviewsLength3.5 hours 38
INSURANCE PLANNING: Protecting Your Loved Ones About this class Life deals us many unexpected problems. Since all risk cannot be eliminated, you must protect yourself and your family from the dangers you face every day. Insurance is a way to shift some of that risk to provide financial protection so that your goals can still be accomplished. In this workshop, various insurance products will be examined as a way to protect your assets and income in the event of: death, medical problems, aging, disability, property loss/damage, or being sued. Once your risks have been identified, you will then understand how insurance can be used to live your life while having financial peace of mind. Prerequisites N/A Who should attend Employees at every stage of their career What you will learn Understanding Insurable Risks • Managing Risk • Life Insurance • Health Insurance/Medicare/LTC • Disability Insurance • Property Insurance • Free Planning Resources Length 1.5 hours39
INTERVIEWING& HIRINGAbout this classWhile it may seem like you have more than enough responsibilities as a manager, many workplacesalso require that their managers assume a variety of human-resource related activities. Theseresponsibilities can involve tasks related to interviewing and hiring new employees. These seeminglystraightforward tasks are often more involved and complex. This course provides information formanagers who do not have a background in human resources but are required to take the lead oninterviewing and hiring new staff members.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnLegal Concepts of Advertising • Legally Compliant Questions • Candidate Selection • Record Keeping •References • Use of Panels • Testing • Veteran’s PreferenceLength3.5 hours 40
INTERVIEWSKILLS About this class Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organization. This practical and highly interactive workshop will cover best practice interview techniques and will help participants choose the best candidate for every job they need to fill. It will consider the key steps in the selection process focusing on the face-to-face interview and how to ensure that this is conducted in the best possible way and yields positive results. Prerequisites N/A Who should attend Supervisors, Managers, Section Manager, Executives What you will learn Understanding Yourself and the Effect You have on others • Best/Worst Interview Practice • The Selection Process • Your Interview Style • Trust and Credibility • Stages of the Interview • Interview “toolkit” • Behavioral and Competency Based • Getting under the Skin of the Candidate Length 3.5 hours41
INVESTMENTPLANNING FOREVERYONE:The BasicsAbout this classThis workshop gets beyond technical and confusing terms to reveal sound basic investmentprinciples that every participant can understand and follow. The workshop will cover the differenttypes of asset classes and how to allocate funds among those asset classes based on tolerance forrisk. This workshop will help you make sound investment decisions with the assistance of the MyFRS Financial Guidance Line and the Advisor Service. A great planning workshop no matter whichRetirement Plan you participate in.PrerequisitesN/AWho should attendEmployees at every stage of their careerWhat you will learnThe Importance of Saving and Investing • Inflation and Real Return • Investment Planning Process •Understanding Basic Investment Choices • Asset Allocation • Intro to Mutual Funds • Where to Invest •Free Planning ResourcesLength1.5 hours 42
LEADERSHIP ROLE OF SUPERVISION About this class For years, the role of the supervisor or front-line supervisor has been considered by many organizations to be little more than a stepping-stone into management. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks; your day can fill up before you know it. This workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline. Prerequisites N/A Who should attend Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Differences between leadership and management • Roles required for managers and how they are changing • Managerial roles and the activities affected by aspects of the situation • Leadership behavior • Participative leadership, delegation and empowerment • Dyadic relations, attributions and followership • Power and influence in the leadership role • Managerial trails and skills • Charismatic and transformational leadership • Leading change in organizations Length 3.5 hours43
LEADERSHIPACADEMY 1About this classLeadership Academy I is a training program designed to give non-supervisors an opportunity to learnsupervisory roles and techniques. Supervising others is one of the most critical duties in anyorganization, large or small. Employees who are promoted from within often have technical skills butlack management savvy. This 11-session program will help participants learn the critical skills neededto succeed as supervisors.PrerequisitesN/AWho should attendEmployees seeking leadership skills and the opportunity to gain the required experience to apply formanagement positions within Manatee County.What you will learnEssentials of Business Writing • Traits of a Great Leader Part I • Employment Law 101 • Breakingthrough Communication Barrier Part I • Interview & Hiring Valuing Diversity • Performance Evaluation& Discipline • Dealing with Difficult People • Wage, Hour and Union Law • Working with Multi-Generational Workforce • Planning, Organizing & Time ManagementLength11 week program • 42.5 hours 44
LEADERSHIP ACADEMY 2 About this class NOTE: COURSE ENROLLMENT IS VIA RECOMMENDATION BY DEPARTMENT DIRECTOR ONLY. Leadership Academy II is a training program designed for first line supervisors and graduates of the Leadership Academy I program. This 14-session program will provide participants with the practical knowledge and skills needed for supervising the ever-growing diverse employees of today’s workplace. Note: This program utilizes blended learning – students are required to take online learning in addition to the 14 week instructor led classes Prerequisites Leadership Academy I (Recommended), Supervisory Experience Who should attend Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Advance Writing at Work • Traits of a Great Leader Part II • Breaking through Communications Barrier Part II • Difficult Conversations/Conflict • Accountability and Managing Change • Motivating the People You Lead • Team Building • The Art of Coaching • Problem Solving and Decision Making • Recruiting a Multi-Generational Workforce • Managing a Multi-Generational Workforce Length 14 week program • 54 hours45
MANAGING AMULTI-GENERATIONALWORKFORCEAbout this classThis class is designed to assist individuals in a management capacity to gain a better understandingof how to relate to supervise, manage and lead a multi-generational workforce. Providing a briefoverview of the different generations and their characteristics, specifically as they relate to work ethicand their professional strengths, helps participants to manage people more effectively as well ascreate diverse teams that drive results and success for the organization.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnUnderstanding Generational Traits • Avoiding Conflict • Leading a Multi-Generational Team •Techniques for Engagement • Attributes and Challenges of Each Generation • Multi-GenerationalMotivationLength3.5 hours 46
ONESOLUTION NAVIGATION END USER TRAINING About this class OneSolution Navigation End User Training that is available monthly for new and existing OneSolution end users. Prerequisites N/A Who should attend Employees who create and approve requisitions in OneSolution What you will learn This training covers how to navigate OneSolution screens, creating a requisition, workflow approvals and printing a purchase order and receiving signoff sheets. Note: Please bring a copy of the ONESolution Procurement End User Guide and the Navigation End User Guide, which is located on the INet, Procurement page under Forms & Information, with you to class. Length 2.5 hours47
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