Issue_1_Feb-13

Issue 1 – March-2013Dear Team,The SD Magazine has a new name – “SPARSH” ! Sparsh means “touch”. Service Delivery function“touches” the lives of our customers via various interactions throughout the entire lifecycle of thecustomer with us.With immense joy I would like to present the first edition of our relaunched magazine - “Sparsh”. Sparshwill give you an update on monthly performance of key focus areas, new initiatives and updates fromservice delivery. The magazine will also serve as a platform to know all team members and processesbetter. We will also try and capture latest updates and new developments from telecom industry.In the last week we saw a superb launch of Idea WiFi. With WiFi IDEA starts an exciting new chapter in thedata business. This edition also brings you fascinating places to visit in Gujarat, interesting facts abouttelecom history and more…We welcome your contribution to Sparsh in the form of article, suggestions, artwork, anecdote andexperiences to enrich the newsletter.Wishing you and your family a vibrant Holi !!Best Wishes,Meghnad MungaleHead – Service Delivery

CSAT - GAP between Idea and Market leader Vodafone has reduced to 1 point. CSAT - Idea Continues to maintain no.2 position in Gujarat since last 10 waves. Churn is Reduced by 20% in Q4 Vs Q2 , and Gross TD ( Lead Indicators) reduced by 42% which secures Q1 of Next financial as well. New Activation process launched w.e.f Nov 9. 48 Hubs created for De-centralized CAF processing.Once upon a time, a proud and arrogant king named Hiranyakashipu gave everyone orders toworship only him instead of Lord Vishnu. However his own son, Prahlad defied orders andcontinued to worship Lord Vishnu. Enraged, king asked his sister, Holika to get rid of Prahlad.Holika, being immune to fire, forcibly made Prahlad sit in a huge bonfire alongside her. Shebelieved that the fires would kill Prahlad while she herself would be immune to it.However Holika was unaware that her powers of immunity would cease if she entered into thepyre along with another person. This coupled with the fact that she was using her powers forevil, the plan failed and Prahlad who prayed to God Vishnu in trouble times emerged from thefire unharmed while Holika was devoured by it.For this reason, in many parts of India, effigies of Holika are burnt a day before the Holicelebrations. Hindus believe that the ashes from Holi bonfires bring good luck.





SPA (Service Provisioning and Activation)At SPA we are the entry gate for Postpaid customers.We ensure that we welcome customer in idea environment to experience our widespreadnetwork and ISO standard customer service.Our activation wing operates through 9 Zonal office and 7 circle wide agency to ensureproper verification of customer and accurate service provisioning of the customer.We interface between sales and service and we ensure that all the regulatory norms aremet while servicing the customer.We also ensure smooth handholding of customer post activation through our welcome callprocess and welcome letter process by giving complete details of customer’s account andvarious self care touch points of Idea.Our service provisioning wing ensures all the request of customer are processed accuratepost activation of postpaid connection.While we ensure best customer service we also protects We reviewcompany exposure by assigning appropriate credit limit customerand then monitoring the customer on the credit limit.the entire customer every month and enhance customer. Ourcredit limits based on the usage pattern of service for Postpaid.team is committed to superior customer

As the Sun goes down… Sunset at Nakki LakeYou may send in a thought or a pic which may have inspired you… Or if you are fond ofphotography send us your captured shots @ [email protected]

Adobe releases Photoshop Touch Dur Sanchar Vibhag for Android phones Pre-1902 – Cable telegraphUntil today only available for tablets, Adobe has 1902 – First wireless telegraph station established between Sagar now launched the smartphone version of Island and Sandhead. 1907 – First Central Battery of telephones introduced in Kanpur.Photoshop Touch app in Google Play. Priced at 1913–1914 – First Automatic Exchange installed in Shimla. INR 270 or $4.99, the Photoshop Touch for 1927 – Radio-telegraph system between the UK and India, with Imperial Wireless Chain beam stations at Khadki and Daund. phones allows you to professionally edit your Inaugurated by Lord Irwin on 23 July by exchanging greetings withphotographs right on your Android phone. The King George V. 1933 – Radiotelephone system inaugurated between the UK and app however works only on Android phones India. with Ice Cream Sandwich or Jelly Bean 1953 – 12 channel carrier system introduced. 1960 – First subscriber trunk dialling route commissioned between When a Youtube video is paused or buffering, you can Lucknow and Kanpur.enable a snake game by pressing UP arrow key on your 1975 – First PCM system commissioned between Mumbai City and Andheri telephone exchanges. keyboard 1976 – First digital microwave junction. 1979 – First optical fibre system for local junction commissioned at Pune. 1980 – First satellite earth station for domestic communications established at Sikandarabad, U.P.. 1983 – First analogue Stored Program Control exchange for trunk lines commissioned at Mumbai. 1984 – C-DOT established for indigenous development and production of digital exchanges. 1995 – First mobile telephone service started on non-commercial basis on 15 August 1995 in Delhi. 1995 – Internet Introduced in India starting with Mumbai, Delhi, Calcutta, Chennai and Pune on 15 August 1995[14]

BhavnagarJaani Anjani baten ……•Bhavnagar was amongst the first of the Princely states to join the Indian Union after independence in 1947 and LateMaharaja Krishna Kumarsinhji served as the first Indian Governor of Madras between 1948 and 1952•ALANG located 48 Km from Bhavangar is world’s largest ShipBreaking yard. The shipyards at Alang recycleapproximately half of all ships salvaged around the world•And cant forget to mention very popular Bhavangar wale Sheth brothers ka KAYAMCHURN, “kyuki aapki duniyabathroom ke bahar he…”Popular places to visit when you are visiting Bhavangar zonePalitana – a Jain pilgrimage place located 5o Km away from Bhavangar is surrounded by Shatrunjaya hills.According to Jain scripture, Shatrunjaya hill was the site where Adinath,the 1st Jain tirthankarachieved enlightenment. The hill thus became one of the holiest sites of JainismVelavadar blackbuck - here, at the Velavadar Black Buck Sanctuary and National Park,you'll find a land of wide-spreading golden grasslands under a deep blue sky, wherespiral-horned antelope or the Black Bucks can be seen bounding up out of the grasses.Largest population of this animal found at one place., around 3400 now. Given such a largepopulation in such a small area, the chances of spotting one are very highespecially since thewide open grasslands make it easy to spot these animalsDiu - A beautiful blend of sea, sand and sun, Diu is a God's gift. The historical Portuguese Fort,imposing churches, the golden sand beaches, blue sea waters, latest water sports, cleanenvironment and friendly local population make Diu a perfect getaway for all seasonsFood Fundas…How one would visit Bhavnagar and not tasted the famous Ganthiya….. a tasty local snack.

Dear Reader, We appreciate your time taken to read through Sparsh… We aspire to cater to our reader’s taste and we look forward to your feedback…. We invite your contribution to Sparsh in the form of articles, suggestions, artwork, anecdotes, pictures and experiences to enrich the magazine.. Do write to us @ [email protected] Happy Reading!!!Editorial TeamRiddhi ShahJatin BhattKunal GurkhaNavarun ShyamSindhu JaisonYusuf Vindhani