001-Instructional media Coursebook

HOTEL VOCABULARY REVIEW PRACTICE Listen and Number Match the word with the definition _____ lobby a. a bedroom for two people _____ deposit b. a person who carries luggage and does a small job _____ bellhop _____ luggage in a hotel _____ breakfast c. a sum of money that is given as the first part of a larger _____ double room payment d. bags that contain clothes and things when they are traveling e. the first meal of the day h. a large space in a building used as an entrance or reception area English for Tourism

LISTENING hecking in Scan and listen to at a otel the audio track Practice I Listening comprehension Direction: Listen to the conversation and choose the best answer 1. What is the room type that hotel staff 4. What form of ID does the guest give will upgrade for the guest? the hotel staff? a. adjoined room a. identification card b. single room b. passport c. business suite c. business card d. deluxe Room d. driver's license 2. What is the guest's name? 5. Why couldn't the hotel staff find a a. Mr. James Dimon record of the guest's booking? b. Mr. George Levi a. the gust did not pay a deposit c. Mr. Steve Harvey b. the gust booked the wrong date d. Mr. Tom Sanders c. there was a problem with a computer d. there was a problem with the 3. Who will bring the guest’s booking system suitcase to their room? a. bellboy b. receptionist c. concierge d. hotel manager English for Tourism

LISTENING hecking in at a otel Scan and listen to the audio track Practice II Fill in the blanks Direction: Listen to the conversation and fill in the blanks A: Good evening, sir. Can I help you? B: Yes, I have a single room booked for tonight and tomorrow night. My name’s Henderson. A: Oh! Yes, here you are. You are in room 344. That’s on the _____(1)___, so you should have a nice sea view. B: Oh! That's nice. I have a lot of work to do but I’ll have time to enjoy the view I’m sure. A: Here is your _____(2)_____. You know how to use it, don’t you? B: Oh! Yes, do I have to give it back to you on Tuesday morning? A: No, that’s not ______(3)_______. You’ll only work until Tuesday noon which is our checking-out time anyway. You can keep it after that, you can see it’s got a handy little ____(4)____ on the other side, so you might find that useful. B: Hey, I've never seen that before. That’s a neat little idea. A: Now, I just need to run through some of our ____(5)______ with you. You may also find them on the back of your door in your room but we need to tell our guests some of the most important information. B: OK, no problems. A: The fire exit is at the north end of the _____(6)_____, so that is to the right as you come out of your room, 344. The restaurant, you can see behind you. That’s open from 7 in the morning until midnight. B: OK, is there anything else? A: If you have any _________(7)_________, please come directly to me, Jenifer. We hope you have a great stay here at the Strand. Do you need some help with your bags, Mr.Henderson? B: No, it’s fine. Just this small _______(8)_______, thanks very much for your help. A: Bye for now, have a nice evening. English for Tourism

HOTEL VOCABULARY FACILITIES PREVIEW leisure concierge swimming pool lounge and bar parking lots fitness center steam and sauna business center spa English for Tourism

SPEAKING Direction: Listen to the conversation between a hotel guest and front desk staff about the hotel facility Hotelguest: Excuse me. Does this hotel have a fitness facility? Frontdeskstaff: Yes, we try to accommodate all needs of our patrons, including fitness. Hotelguest:Where is your fitness facility located? Frontdeskstaff: The gym is just below the lobby. Take the elevator or the stairs. You can't miss it. Hotelguest: Is there an additional surcharge for the gym? Frontdeskstaff: No, the gym is free to guests. Take your room key, however, so you can get in. Hotelguest:What time is the gym open, and what time does it close? Frontdeskstaff: The gym is open seven days a week, twenty- four hours a day. Hotelguest: Do you offer trainer services along with the gym? Frontdeskstaff:Unfortunately, no. If you want a trainer, you'll have to use another gym. English for Tourism

SPEAKING Practice I Direction: Practice the conversation with a partner Talk about a time when you stay at the hotel and ask about the hotel facilities How did you ask the hotel staff? Tell a partner Study the Speaking Strategy. Practice saying the sentences in the chart Speaking Strategy Saying you ask about hotel facilities Excuse me. Is there + noun? Is there a business center? Excuse me. Does the hotel have + Does the hotel have sauna and noun? steam room? Where is + name of facilities + Where is a business center located? located? Can you please tell me where + Can you please tell me where name of facility is? sauna and steam room? Practice II Direction: You are going to perform a short conversation with a partner about asking for hotel facilities. Follow the steps below Step 1: Choose a facility Swimming Pool Fitness Center Business Center Leisure Concierge Lounge and Bar other___________ Step 2: Write and practice a short conversation. Remember to switch roles Then perform you conversation to the class English for Tourism

READING Match the words with have similar meaning ____ 1. convenient A. relaxed ____ 2. comfortable B. front desk ____ 3. receipt C. payment VOCABULARY PREVIEW PRACTICE ____ 4. expense D. favorable ____ 5. receptionist E. bill PASSAGE 1 CHECK-OUT IS NOT THAT DIFFICULT! Many people are struggling with the checkout process because there are some procedures that are different in each hotel. I, once, experienced both convenient and inconvenient procedures in the checkout process. Checking out is pretty simple. Most times you can just stop by the front desk to let the receptionist know you’re leaving. They’ll review your charges and ask if you’d like a receipt of the final bill. If you don’t have time for an in-person checkout, some hotels have a mobile app that notifies the hotel with a single tap. You’ll find an easily-reviewable log of your room charges in that same corner of the app. Alternatively, you can call the front desk from your hotel room on your way out or from the car after you’ve left and request for the bill to be emailed to you for review. But while it may seem a bit inconvenient — especially if you’re in a rush — it can help you resolve any discrepancies on your bill (face to face is always better) and it can help the hotel prepare your room in a timely manner for the next traveler. English for Tourism

READING PASSAGE 2 THE UNEXPECTED OF CHECKOUT PROCESS I can probably count on one hand the times I’ve checked out of a hotel. I usually leave as discreetly and quickly as possible. I’m doubly unlikely to check out if there’s a queue at the front desk. And having never experienced backlash of any kind for skipping the process, it just seems wholly unnecessary, no matter how simple. I’ve rarely ever found an incorrect charge on my final bill — but I do check it every time. One thing I find moderately concerning is when hotels allow you to charge your meal directly to your room. Anyone can jot the wrong room number on the check (unintentionally or otherwise), and that meal could instantly be added to your room tab. One of my bad experience was issue during a stay at The Gwen in Chicago. When reviewing my bill, I discovered a meal expense that didn’t belong to mine. I queried the front desk, and they discovered the charge was from the previous guest that was staying in his room. The hotel had charged the room after my checked in, so it was added to my bill. Make sure that you have rechecked all lists before paying, so you won’t pay an extra charge that you never had made. English for Tourism

READING PASSAGE 3 BEWARE OF MINIBARS! Last year, I had a break for a week, so I decided to travel to relax myself from long tough days at work. Finally, my destination is Washington, DC. I stayed at the Ritz-Carlton Tysons Corner for three nights, and four days. Everything was good. I got a great room - large, comfortable, and clean, with a seating area overlooking the racecourse. It seemed that everything would be perfect unless there was an unexpected situation on the last day of stay when I was in the checkout process. I fell victim to minibar sensors. Some hotels’ minibars have weight sensors that are tripped when you lift an item, and your room is automatically charged. It’s a you-touch-it-you-buy-it policy. Not until this hotel stay have I been bamboozled by minibar sensors, but this time they got me. I had rifled through the alcohol, picked up bottles to read the labels, and inadvertently spent ~$80 in the process. I made sure to check out and receive my final bill, so I could explain that I hadn’t actually purchased minibar items. I found that I wasn’t actually charged. The front desk explained that guests have a few seconds to replace an item after picking it up before the sensor charges the room. Next time, I know to bring a bag of sand and Indiana Jones the minibar if I want something. English for Tourism

READING EADING COMPREHENSION Practice I Jigsaw Activity Direction: Students work in a group Dividestudents into groups of three Assign a group reading assignment (3 passages) Divide the reading assignment up into sections that equal the number of students in each group Students go to read with other friends who get the same passage Students with the same passage, readanddiscuss the reading passage Students gobackto their group In each group, students discuss what they have got from the reading and answer the question What is the main topic? What is the procedure for checking out? Students present the answers in front of the class English for Tourism

READING EADING COMPREHENSION True or False Practice II Direction: Read the statement. Write T for Trueor Ffor False. ________1. Checkout can be done at the front desk only ________2. Guest can request a receipt as an electronic file send via email ________3. In some hotels, guest can pay bill of restaurant at checkout process ________4. In the passage 2, guest found that he was charged because of late checkout ________5. In the passage 3, the guest requested a sea view. English for Tourism

WRITING Language Focus Dear Mr. Barron, Manager, Useful Phrases for email Moncblanc Hotel Starting Dear/ Hi / Hello / Good morning The purpose of writing this email is to compliment Informing purpose(s) of writing your hotel staff for their wonder service. Thanks to your I am writing to ... staff for making it such a comfortable stay at your hotel. -inform that - thank you I was there for two days with my family and for all these - complain - give compliment days I was attended with utmost warmth. I was impressed Ending to see the prompt room service despite the peak season. Best regard, / Yours sincerely, Every need was catered with utmost perfection making Yours faithfully, / Yours truly, us feel so important. I would like to compliment your entire staff for being so professional. With smile on their faces, they have been really very impressive in their service. And I would like to visit your hotel again for this outstanding experience. Practice I Sincerely, PATTERN A Robert Pattery Match the word with the correct picture impressed satisfied insecure joyful peaceful relaxed uncomfortable worried English for Tourism

Language Focus WRITING Grammar: Past Simple tense Past tense verb forms: Regular vs Irregular verbs PAST SIMPLE TENSE is used to describe Regular verb events happened in the past. Special case* Structure C + V + C(stress) - double consonant +ed Affirmative : Subject + V.2(Past tense) ex. stop > stopped ban > banned Ex. He went to Phuket two days ago. Irregular verbs Jay and Cyrus stayed at ABC hotel yesterday. The irregular verbs are not added by \"-ed \" to be Past tense verbs Negative : Subject + did not/didn't + V.infinitive Ex. He did not go to Phuket two days ago. Jay and Cyrus didn't stay at ABC hotel yesterday. Interrogative : Did + Subject + Lists of common irregular verbs V.infinitive ? Ex. Did he go to Phuket two days ago? Did Jay and Cyrus stay at ABC hotel last night? Adverbs of time - yesterday; - years, weeks, months, days, hours ago; in (past year); - last (month, week, year) English for Tourism

WRITING Practice your skill ! Practice II 1.My family____ (stay) at Hilton Hotel last holiday. 2.My parents______(go) shopping last month. 3.Jerry and Tom_____(swim) in the pool. 4.Yesterday, Barry _____(cook) for dinner. 5.I____(be) a student of this school. Practice III cancel book say go be(x2) stay train have arrive Dear, Balencia Hotel Manager My name is Brooker Erwin, I write this email to complain about your service staff. I ____ at your hotel two days ago, and I _____ there with my colleagues for business meeting. Before the visit, my secretary _____ three suite rooms with breakfast. But when I _____ at the hotel, the staff _____ that there _____ only two rooms for us. Fortunately, there____ a customer _____ booking, so my colleagues and I _____ a stay there that night. I do not want any compensation from your hotel, still, I wish you ______ your staff to avoid the service mistakes in the future. However, the breakfast of your hotel is wonderful. My office staff will come back to your hotel in the next two months. Please be well prepared for our stay at that time. My secretary will send the reservation email to you soon. Brooker Erwin, PATTERN B CEO, Bracstros Company Practice IV Write an email to give feedback to a hotel using the pattern (A/B) in this unit English for Tourism

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