Subsidiary Report October 2019 Batch 1

Brand Management, Audit/Alignment Batch 1 OCTOBER, 2019 1

SUBSIDIARY REPORT q CHAD q DRC q UGANDA q KENYA q GABON 2

CHAD: Farcha Branch Immediate o Ensure building is well painted externally and internally o Remove posters at the teller point and replace with welcome banner. o Replace obsolete and damaged chairs o Flying cables to be concealed o Stickers should be removed on wall and glasses o Remove/relocate transparent plastic box and other irrelevant containers. o Flag poles must be black Long Term o Tiles have different colours, must be uniform and inline with set standards o Change window blind type to roller blinds o Change box wall sign to 3D sign for placement on the top right corner. Please be guided by the CI Manual o Flags should be closer to each other o External red windows must be changed o External air-conditioner units should not be visible to walk in customers Others o Image of Pylon is not captured 3

CHAD: NDJARI BRANCH Immediate o Insert Welcome Banner at Teller point o Stickers on wall/partitions and doors should be removed o Remove posters at the teller point and replace with welcome banner o Stickers on glass if necessary must be mesh (See through) o Teller point signs should be suspended or placed on the upper part of the the glass as done for Farcha branch o Remove paper from doors o Illumination of banking hall is poor o Flag poles must be black Long Term o Flag should be on the right and pylon on the left o External air-conditioner units should not be visible to walk in customers o Change box wall sign to 3D sign for placement on the tope right corner. Please be guided by the CI Manual 4

CHAD: ZONGO BRANCH Immediate o Flags should be placed beside each other on the right o A4 papers on glass cubicles should be removed o Cable management on the walls should be reduced to one and properly done o Queue ring should be changed from gold to the standard chrome colour o Teller point signs should be suspended or placed on the upper part of the the glass as done for Farcha branch o Install welcome banner at teller point where applicable o Illumination of banking hall is poor o Flag poles must be black Long Term o Flag should be on the right and pylon on the left o External air-conditioner units should not be visible to walk in customers o Change box wall sign to 3D sign for placement on the tope right corner. Please be guided by the CI Manual Others o Pylon is not visible 5

CHAD: GASSI BRANCH Immediate o A4 papers on glass cubicles should be removed o Frames/poster/ stickers on wall and floor should be removed from partitions o Install Welcome Banner at Teller Point o TV Screen is lost, explore placing a larger screen to advertise our products and services o Illumination of banking hall is poor o Flag poles must be black o Queue ropes are not Long Term o Air-conditioners should not be visible to walk in customers o Change box wall sign to 3D sign. Explore placing the sign at the top right corner of the building Others o Image of Pylon is not captured 6

CHAD: EL - NIMERY BRANCH Immediate o Install welcome Banner at Teller Point o All exposed cables should be trunked o Banners/stickers/frames should be removed from wall and glass o Re-organise cabling and ensure they are not visible o Remove photo copier from entrance, it should be placed behind or beside the CSO o Ensure top of cabinets is clear o A4 papers on glass cubicles should be removed o TV Screens are lost, explore placing larger screens to advertise our products and services o Illumination of banking hall is poor o Flag poles must be black Long Term o Air-conditioners should not be visible to walk in customers o Change box wall sign to 3D sign. Explore placing the sign at the top right corner of the building o Both flags should be on the right and pylon on the left 7

CHAD: CHARLES DE GAULLE BRANCH Immediate o All exposed cables should be trunked o Banners/stickers/frames should be removed from wall o Re-organise cabling and ensure they are not visible o Remove yellow bucket o All MoneyGram stickers on the floor and wall should be removed o TV should be relocated to people’s view and display products and services o Flag poles must be black Long Term o Change box wall sign to 3D sign. Explore placing the sign at the top right corner of the building o Change window blind type to roller blinds o Flag should be on the right and pylon on the left Others o Pictures do not give a full visual of the banking hall 8

CHAD: MOUNDOU BRANCH OUTSIDE Immediate o Ensure building is well painted externally and internally o All exposed cables should be trunked o Banners/stickers/frames should be removed from wall o Re-arrange cables o Removal of excess bottles within customers line of sight o Movement of cartons to stores o Remove odd danglers o Install welcome banner at teller point Long Term o Change box wall sign to 3D sign. Explore placing the sign at the top right corner of the building o Reposition pylon to the left side Others o Pictures do not give a full visual of the externals and banking hall o Flags are not captured, flag poles must be black 9

DRC: Liberation branch / H.O. at Kinshasa Immediate o Ensure building is well painted externally and internally o All exposed cables should be trunked o All MoneyGram stickers on the floor and wall should be removed. o Explore getting more bench chairs o Install welcome Banner at Teller Point o Flag poles must be black Long Term o Change box wall sign to 3D sign and place at the top right corner of the building o Change pylon to a modern version and reposition to the left side o Reposition flags to the right side of the building o Flags must be placed on the right hand side of the building 10

DRC: TOMBALBAYE BRANCH Immediate o Flags poles must be black and placed on the right hand side of the building. o Ensure building is well painted externally and internally o Remove posters on glass partitions o The flooring of the frontal has to be overhauled to avoid future the stains Long Term o Change box wall sign to 3D signs, which might be a projectile, subject to the presentation of better images of the branch capturing it from a distance and street view. o Change pylon to a modern version and reposition to the left side Others o Flags are not captured, flag poles must be black 11

DRC: KIMPWANZA BRANCH Immediate o Ensure building is well painted externally and internally o The dripping water from the ceiling must be channel accordingly to avoid future wall stains o Flags must be changed immediately, they are dirty and faded o The TV screen is not well positioned and should display products and services o Remove tacky danglers o Remove wooden cabinet o Install welcome banner at teller point Long Term o Change box wall sign to 3D signs, which may be a projectile, subject to the presentation of better images of the branch from across the street and a distance o Change pylon to a modern version and reposition to the left side o Reposition flags to the right side and poles must be black 12

DRC: N’DJILI Branch Immediate o Façade must be changed, bars are not customer friendly o Ensure building is well painted in white externally and internally o Red stripe on the floor within the banking hall should be removed o Flags must be changed immediately, they are dirty and faded. Flag poles must be black o Install welcome banner at Teller Point Long Term o Change pylon to a modern version o 3D wall sign should be installed Others More external pictures of the branch is required to determine if a projectile will be required or a pylon 13

DRC: LUBUMBASHI BRANCH Immediate o Remove all External logos and product stickers on glass o Ensure building is well painted externally and internally (Dulux White) o Country Flag is missing and poles must be black o Install welcome banner at Teller Point o Suspended signages are not properly aligned o Remove internal glass branding (Brand Management will assist) o Littered banking hall o Illumination of banking hall is very poor Long Term o Flag poles must be on the right side of the building o 3D wall sign should be installed on the right side of the building Others Pylon is not available in this branch 14

UGANDA: HEAD OFFICE & JINJA ROAD BRANCH Immediate o Ensure building is well painted externally and internally (White) o Flag pole must be black. o Removal of all danglers within the banking hall o TV must be positioned within the eye level of walk in customers o Welcome banner should be installed at teller point where applicable o Illumination of banking hall is very poor Long Term o Flag poles must be on the right side of the building o 3D wall sign should be installed on the right side of the building 15

UGANDA: KANSANGA BRANCH Immediate Long Term o Ensure building is well painted externally and o 3D wall sign should be installed on the right side of internally (White) the building o Placement of rate stand must be removed o Pylon must be on the left side of the building o TV must display products and services of UBA o Illumination of banking hall is very poor Others o Flag pole is not visible o More external and internal pictures of the branch are required to provide a more holistic report 16

UGANDA: MBALE BRANCH Immediate Long Term o Ensure building is well painted externally and o 3D wall sign should be installed on the right side internally (Dulux White) of the building o TV must be larger and display products and Others services o Flag pole and pylon are not visible o More external and internal pictures of the o Illumination of banking hall is very poor o Removal of brown mat at entrance. Mat must branch will be required to provide a more holistic report be dark grey and only one big mat 17

UGANDA: KIKUUBO BRANCH Immediate Others o Ensure building is well painted externally and o Flag pole not visible internally (White) o Projectile may be required o Illumination of banking hall is very poor o More external internal pictures of the branch will o Install welcome banner at teller point be required to provide a more holistic report Long Term o UBA Projectile will be more functional in this location in comparism to a 3D sign o Pylon must be on the left side of the branch o Teller point signs must be changed to align with brand standard 18

UGANDA: MAKARELE BRANCH Immediate o Ensure building is well painted externally and internally (White) o Adopt new welcome banner o Stickers and frames on walls should be removed o Removal of danglers Long Term o 3D wall sign should be installed on the right side of the building, but background must be white o ATM signage should also be changed (Brand Management will advise) Others o Flag pole and pylon are not visible o More internal pictures of the branch will be required to provide a more holistic report 19

UGANDA: MBARARA BRANCH Immediate o Ensure building is well painted externally and internally (White) o Adopt new welcome banner o Stickers and irrelevant frames on walls should be removed (Adopt A1 frame for regulatory items) o Removal of danglers o TV Screen is not big enough and poorly positioned to display products and services Long Term o 3D wall sign should be installed on the right side of the building Others o Flag poles and pylon are not visible 20

UGANDA: FORT PORTAL BRANCH Immediate o Ensure building is well painted externally and internally (White) o Adopt new welcome banner for teller point o Stickers and irrelevant frames on walls should be removed (Adopt A1 frame for regulatory items) o Removal of danglers o Removal of money gram and other floor stickers Long Term o 3D wall sign should be installed on the right side of the building Others o Flag pole and pylon are not visible o More internal pictures of the branch will be required to provide a more holistic report 21

UGANDA: JINJA ROAD BRANCH Immediate o Ensure building is well painted externally and internally (White) o Adopt new welcome banner o Stickers and irrelevant frames on walls should be removed (Adopt A1 frame for regulatory items) o Removal of danglers o TV should display products and services of UBA and properly positioned for people to see when queuing o Idle papers should also be removed Long Term o 3D wall sign should be installed on the right side of the building Others o Flag pole and pylon are not visible o More internal pictures of the branch will be required to provide a more holistic report 22

KENYA: HEAD OFFICE AND WESTLANDS BRANCH Immediate o Ensure building is well painted where applicable (White) o Adopt new welcome banner o Stickers and irrelevant frames on walls should be removed o Teller point signs are too large (liaise with Brand Management) Others o More internal pictures of the branch will be required to provide a more holistic report o Flag pole is not visible 23

KENYA: UPPERHILL BRANCH Immediate o Ensure building is well painted externally and internally (White) o Adopt new welcome banner o Ensure cables are properly trunked and arranged o Stickers and irrelevant frames on the walls should be removed o Teller point signs are too large (liaise with Brand Management) Others o More internal pictures of the branch will be required to provide a more holistic report o Flag pole, 3D wall sign and pylon are not visible 24

KENYA: ENTERPRISE BRANCH Immediate Others o Ensure building is well painted externally and internally o More internal pictures of the branch will be (White) required to provide a more holistic report o Adopt new welcome banner o Flag pole is not visible o Ensure cables are properly trunked and arranged where applicable o Stickers and irrelevant frames on walls should be removed o Change pylon to the approved version Long run o Flag pole o More internal pictures of the branch will be required to provide a more holistic report 25

GABON: PANORAMIQUE BRANCH Immediate o Ensure building is well painted externally and internally (White) o Adopt new welcome banner at teller point o Stickers, papers, danglers and irrelevant frames and paper on walls should be removed o Placement of remittance stickers on pylons are too large and should be reviewed Long run o 3D wall sign should be installed on the right side of the building o Relocate flags to the right side of the building o Glass frames should be grey o Pylon needs to be updated Others o More internal pictures of the branch will be required to provide a more holistic report 26

GABON: OLOUMI BRANCH Immediate o Ensure building is well painted internally (White) o Ensure cables are properly trunked and arranged where applicable o Stickers, papers and irrelevant frames on walls should be removed o Writing platform is damaged and should be changed o Adopt new welcome banner at teller point o Placement of remittance stickers on pylons are too large and should be reviewed o Door signs must be in place Long run Others o 3D wall sign should be installed on the right side of the o More internal pictures of the branch will be required to building provide a more holistic report o Flags are not captured o Pylon needs to be updated 27

GABON: GARE ROUTIÈRE Immediate o Ensure building is well painted externally and internally (White) o Stickers, papers and irrelevant frames on walls should be removed o Adopt new welcome banner at teller point Long run o 3D wall sign should be installed on the right side of the building Others o More internal pictures of the branch will be required to provide a more holistic report o Flags are not captured 28

SUMMARY o Most branches have the old pylon design o Majority of the branches have only 2 flags which should be 3 made up of 2 UBA and a country flag o The branches have to start planning the removal and repainting of the irrelevant red touch points o Based on the images sent, it is eminent that visits to these locations must be done to have a better audit of each location. 29

Thank you Africa’s Global Bank