Training Module Presentation

Regional Training ModuleAugust 2018

Regional Training Module Plan - 2018AimTo create a training program which enables staff to be upskilled and be in a position toapply for internal opportunities.To review current employees skill set, identify gaps and administer training asrequired.GoalsCreates a career path within Europcar for employees of all levels to progressinternally.Improve employee retention.Defined pay brackets by employment levelSet KPI’s by job description linked to Europcar Company Values.Strictly confidential – do not distribute 2

Europcar Internal Progression Path Driver / Valetor Fleet Supervisor Fleet Supervisor CSR CSR Assistant Manager Assistant Manager Branch Manager Branch Manager Area ManagerStrictly confidential – do not distribute 3

Europcar Internal Progression Path Lean Six Sigma Belts 4 Fleet Supervisor – White Belt CSR – Yellow Belt Assistant Manager – Green Belt Branch Manager – Black Belt Area Manager – Black BeltStrictly confidential – do not distribute

Europcar Regional Salary Pay ScaleROLE MINIMUM BASIC SALARY BONUS* EXPERIENCEFleet Supervisor 12 Months €24,000 €1,000CSR 18 Months €24,000 - €26,000 €2,000Assistant Manager 12 Months €28,000 - €30,000 €3,000 - €4,000Branch Manager 12 Months €35,000 - €45,000 €5,000 - €7,000Area Manager €45,000+ €8,000+ 24 Months*Bonuses can only be fully / partially achieved by meeting KPI criteria on balanced scorecards.Strictly confidential – do not distribute 5

Current Driver / Valetors T R A I N I N G Branch Fleet SupervisorsStrictly confidential – do not distribute 6

Branch Fleet Supervisor – Job DescriptionPurpose of RoleOversee and monitor colleagues and suppliers to ensure that the fleet is maintainedand taxed in accordance with established Europcar standards and that policies andpractices are properly followed (Servicing, tax discs, DOE’s etc.)TasksResponsible for all on-fleeting activities including, timely new vehicle acceptance, PDI,installation of Europcar branding, trackers to make the vehicle ready to rent.Responsible for all off-fleeting activities including removing trackers, organisingbuybacks to be returned to dealerships / airports for collection and making sure actualdamage matches Rentway.Report monthly to Branch Manager on any areas of growing expense / cost savingsManages vehicle damage within the branch including spot checking, liaising with bodyshops ensuring vehicles planted with them are of rentable standard.Contributes and guides others to understanding maintenance costs and companyprocedures within the branch.Strictly confidential – do not distribute 7

Tasks contd.Ensures at least 3 vehicles are left for Out of Hours business nightlyManages fuel reconciliation for the branch and attempts to lower spend in this area.Attempts to improve delivery and collection logistics to reduce time spent on the road.Works with fleet department to improve inter departmental communicationDevelopment and implement goals, objectives, policies, and priorities for thereplacement, maintenance, and repair of all types of cars and vansAttend and participate in fleet workshops as required.Experience & Skills required (Essential / Desirable)Full clean drivers’ licence essentialPrevious fleet management experience desirableBasic computer skills essentialAbility to think on the go in a busy environment and prioritise immediate tasksStrictly confidential – do not distribute 8

Fleet Supervisor Balanced ScorecardStrictly confidential – do not distribute 9

Fleet Supervisor - InductionTo be conducted by Branch Manager or Assistant Branch Manager.This will be required for all new hires and internal staff promotions.Week 1This will be spent with an existing fleet supervisor within the company. All aspects of the trainingprogramme will be covered during this period.All new knowledge acquired will then be applied to real life situations within the branch. They willhave the opportunity to ask questions with an experienced member of staff throughout.Week 2They will start in their own branch. The employee will have responsibility for the key aspects fortheir role going forward as set out by their manager.Week 3A 14 day review will be held with the branch manager to ensure the employee is comfortable intheir new role and any areas still requiring further training / explanation will be dealt with in atimely manner.Week 4The employee will do their Six Sigma White Belt in conjunction with John McCurdyBranch Manager will set KPI’s for the employeeOnce the Fleet Supervisor has been in their role for 12 months minimum, they will be eligible tostart CSR training to continue their regional progression path within the company.Strictly confidential – do not distribute 10

Branch Fleet Supervisor Candidates Current DriversJames Kenny (Dublin South)Jakub Borucki (Dublin South)Pawel Bilinkski (Drogheda)Jack Allen (Limerick)Tommy Brennan (Naas)TBC (Cork City)TBC (Athlone)TBC(Navan)Bertie Ward (Galway)All training modules will be made available to franchisees tooStrictly confidential – do not distribute 11

Fleet Supervisor Training Program2 day workshop covering the following topicsFleet managementServicingImprosDamage repairs, Updating paperwork on RentwayDamage spot checkingTax discsDOE’sStop SalesFuel recordingD&C app complianceOrganising return of buybacksProblem solving examples e.g. breakdown – how would they deal with it?Strictly confidential – do not distribute 12

Fleet Supervisor – Offsite Training (3.5 days) Day 1Fleet x ½ dayClaims x ½ day Day 2Eastlands returns x full day Day 3Observe alternative branch to see how they operate x full day Day 4Safe driving course with local driving instructor x ½ dayStrictly confidential – do not distribute 13

Fleet Supervisor ProjectEmployee will have 1 month to completeProject to be approved By John McCurdy and employee will achieve six sigma Yellowbelt upon completion.Project ExamplesImprove branch cleanlinessImprove yard management ( exterior signage, returns area, valeting bay)OOH VehiclesStock management (valeting supplies, trackers)Strictly confidential – do not distribute 14

Current Branch Fleet Supervisors T R A I N I N GCustomer Service RepresentativesStrictly confidential – do not distribute 15

CSR – Job DescriptionPurpose of RoleReporting to the Branch Manager, the Customer Service Representative will be the faceof the rental office. The candidate will have a hands-on approach and will be committedto the expansion and success of the business by implementing strategies that increaseproductivity and enable sales targets achievement.TasksThey will be responsible renting and checking in vehicles to the location.They will quote customers on agreed rates for branch to maximise rate and revenuefor their locationTo plan deliveries and collections in an efficient manner to lower time spent on theroad where possible.They will assist in all areas of the branch including impros, pre closes, overdue rentals.Develop a positive environment to ensure customer satisfaction and proper branchoperation.Monitoring competitor rates weekly and advising of changes when applicableStrictly confidential – do not distribute 16

CSRExperience & Skills required (Essential / Desirable)Minimum 2 years in customer service oriented roleExcellent phone handling / communication skillsStrong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPointetc.)A proven track record in retail sales is beneficial.Strong attention to detail and conscientious approach to workStrictly confidential – do not distribute 17

CSR – Balanced ScorecardStrictly confidential – do not distribute 18

CSR- InductionTo be conducted by Branch Manager or Assistant Branch Manager if available.This will be required for all new hires and internal staff promotions.Week 1This will be spent with an existing regional CSR within the branch. If there is no suitable CSR within the branch, itwill be spent with a high performing alternative in the next closest location. All aspects of the training programmewill be covered during this period.All new knowledge acquired will then be applied to real life situations within the branch. They will have theopportunity to ask questions with an experienced member of staff.Week 2They will start in their own branch. The employee will have responsibility for the key aspects for their role goingforward as detailed in the CSR training module.Week 3A 14 day review will be held with the branch manager to ensure the employee is comfortable in their new role andany areas still requiring further training / explanation will be dealt with in a timely manner.Week 4The employee will do their Six Sigma Yellow Belt in conjunction with John McCurdy. A White Belt will have to bedone first if they don’t already have it.Branch Manager will set KPI’s for the employeeOnce the Customer Service Representative has been in their role for 18 months minimum, they willbe eligible to start Assistant Manager training to continue their regional progression path within thecompany.Strictly confidential – do not distribute 19

CSR Candidates Current Fleet Supervisors Darren KennedyAll training modules will be made available to franchisees tooStrictly confidential – do not distribute 20

CSR Training Program3 day workshop covering the following topicsRentway TrainingExtras SalesImprosDamage repairs, Updating paperwork on RentwayDamage spot checkingTax discsPre ClosesStop SalesFuel recordingD&C app complianceOrganising return of buybacksProblem solving examples e.g. breakdown – how would they deal with it?Strictly confidential – do not distribute 21

CSR– Offsite Training (3.5 days)Day 1Fleet x ½ dayClaims x ½ day Day 2Airport Front Desk (Frontline Sales) x full day Day 3Observe alternative branch to see how they operate x full day Day 4GoCar x ½ dayStrictly confidential – do not distribute 22

CSR ProjectEmployee will have 1 month to completeProject to be approved By John McCurdy and employee will achieve six sigma Yellowbelt upon completion.Project ExamplesImprove branch salesLocal MarketingBFS Local lead generationStrictly confidential – do not distribute 23

Current CSR’s T R A I N I N G Assistant ManagersStrictly confidential – do not distribute 24

Assistant Branch Manager – Job Description• Purpose of Role•• Reporting to the Branch Manager, the Assistant Branch Manager will assign and direct all work performed in the branch and to supervise all areas of operation. They will manage all areas of the branch focusing heavily on sales, profitability, staff development and foster a positive environment to ensure customer satisfaction and proper branch operation. The assistant branch manager will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement••• Tasks• Sales Development Working in partnership with the Branch Manager, they will develop and implement a business development plan for the branch with a strong sales growth focus across all channels.• Ensure a minimum of 2 days per week are set aside for sales development across our Business Fleet Services (BFS) and Replacement Car Rental (RCR) sectors.• Managing the Cost Base/Overheads Monitor branch P&L to ensure it is hitting agreed KPIs across sales and gross margin targets.• Ensure fleet availability is monitored and controlled daily highlighting issues to Fleet Manager and/or Regional Manager. Implement stop sales as required in times of limited availability.• Ensure Utilisation targets are been met daily which has an impact on branch P&LStrictly confidential – do not distribute 25

Tasks Contd.• Customer Service Network locally to improve the presence and reputation of the branch and company• Direct all aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching sales and gross margin objectives.• Manage Customer Service at Branch to very specific agreed targets.• Ensure vehicles are cleaned to an acceptable standard to ensure good customer service levels• Team Management Arrange weekly meetings with your team driving continuous improvements.• Provide training, coaching, development and motivation to bring out the best in each team member.• Maintain and enforce HR Policies and Procedures.• Conduct yearly appraisals with all staff members by the deadline required by HR• Experience & Skills required (Essential / Desirable)• Strong Sales, leadership, motivation and managerial skills• Problem-solving and analytical ability• Motivated self-starter, comfortable in fast-paced environment• Effective listening, communication (verbal and written), and negotiating skills• Manages time effectively and adapts quickly to changing priorities• Team player who works productively with wide range of people• Strong project management and multi-tasking skillsStrictly confidential – do not distribute 26

Strictly confidential – do not distribute 27

Assistant Manager – Induction• To be conducted by Regional Support Manager.• This will be required for all new hires and internal staff promotions.• Day 1 & 2 New hire will be given overall induction from Regional Support Manager.• Key areas of the business will be explained (Retail, RCR, Fleet, Europcar procedures etc.)• Will be given Europcar Regional training manual (if applicable) .• Explain job description / roles of others within the branch and those in various HO depts.• Role requirements will be clearly explained (customer service, BFS Local growth, profitability, rate and utilization)• They will be given an introduction to Rentway (if applicable)• Signing of employee contract• Days 3 -5 New hire will be given on the job training within the branch (Rentway, Adest, Sales, Damage, Europcar Procedures) They will be assigned to a competent member of staff or Regional Support Manager if none available in branch.• Visit key RCR and BFS Local accounts in the area with current member of staff. Important to quickly develop a relationship with those they will be working with daily.• OOH business – explain requirements to service this business and its importance• Del / Col app – importance of recording all vehicle movements by everyone in the branch so decisions can be made on good / bad business in the future• All aspects of the training programme will be covered during this period.• All new knowledge acquired will then be applied to real life situations within the branch. They will have the opportunity to ask questions with an experienced member of staff.Strictly confidential – do not distribute 28

• Week 2 They will start in their own branch. The employee will have responsibility for the key aspects for their role going forward as detailed in the Assistant Branch Manager training module.• Week 3 A 14 day review will be held with the branch manager to ensure the employee is comfortable in their new role and any areas still requiring further training / explanation will be dealt with in a timely manner.• Week 4 The employee will do their Six Sigma Green Belt in conjunction with John McCurdy. White & Yellow Belts will have to be done first if they don’t already have it.• Branch Manager will set KPI’s for the employeeStrictly confidential – do not distribute 29

Assistant Manager Candidates• Patrick McDonagh (Galway)• Kieran Murray (Galway)• Shane Reynolds (Galway)• TBC (Dublin South)• Shane Byrne (Drogheda)• Paul Sheehan (Limerick)• TBC (Athlone)• TBC (Navan)All training modules will be made available to franchisees tooStrictly confidential – do not distribute 30

Assistant Manager Training Program4 day workshop covering the following topicsRentway training  Overdues / outstanding balancesQlikview training  Long term extensionsTMS training  ExtrasStaff rostering  UtilizationSalesforce  Fleet mix / costsPre closes  BFS account set up / ratesInterviewing (HR)  Staff training of new hires  Holiday planning  Rate shopping of competition  Stop sales  Monthly Budget / P&L Report – understand themStrictly confidential – do not distribute 31

Assistant Manager – Offsite Training (5 days)Day 1Fleet x ½ dayClaims x ½ dayDay 2BFS x ½ day (Salesforce)HR x ½ day (Interviewing skills, Company procedures)Day 3Web Team x ½ dayRCR x ½ day (spent with one inhouse)Days 4 & 5People Management 2 Day Course – QQI Approved will be done to improve employeeretention / help with conflict resolution within locationsStrictly confidential – do not distribute 32

Assistant Manager – ProjectProject to be approved By John McCurdy and employee will achieve six sigma Greenbelt upon completion.Employees will have 6 weeks to complete their project. Project ExamplesTo generate profit growth in specific areaCreate cost savingsLocal MarketingStrictly confidential – do not distribute 33

Current Assistant Managers T R A I N I N G Branch ManagersStrictly confidential – do not distribute 34

Branch Manager – Job Description• Purpose of Role• Reporting to the Regional Manager, the branch manager will assign and direct all work performed in the branch and to supervise all areas of operations. They will manage all aspects of the branch focusing heavily on sales, profitability, staff development and foster a positive environment to ensure customer satisfaction and proper branch operation. The branch manager will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement••• Tasks• Working in partnership with the regional manager, develop and implement a business development plan for the branch with strong sales growth focus across each sector (Retail, BFS and RCR)• Assess local market conditions, identify current and prospective B2B and B2C sales opportunities and develop forecasts, financial objectives and resource plans for the branch.• Ensure sales are monitored and agreed targets are being adhered too.• Conduct weekly gap analysis on sales targets and liaise with necessary departments to ensure sales targets for all sectors are met.• Monitor branch P&L to ensure branch is hitting agreed KPIs across sales and gross margin targets• Ensure 2 days per week are set aside for sales development across our Business Fleet Services (BFS) and Replacement Car Rental (RCR) sectors.• Update daily our CRM system (Salesforce) on all sales activities.Strictly confidential – do not distribute 35

• Send a weekly sales report to the Regional Manager for review• Liaise with our online marketing department to create mail shot campaigns to potential and existing corporate customers• Network locally to improve the presence and reputation of the branch and company• Direct all aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching sales and gross margin objectives.• Manage Customer Service within the branch to very specific agreed targets.• Ensure Fleet availability is monitored and controlled daily highlighting issues to Fleet Control Manager and/or Regional Manager.• Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness and fuel accounting.• Arrange weekly meetings with your team driving continuous improvements.• Provide training, coaching, development and motivation to bring out the best in each team member.• Maintain and enforce HR Policies and Procedures.• Conduct yearly appraisals with all staff members by the deadline required by HR.• Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs.• Address customer and employee satisfaction issues promptly.• Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations.• Ensure the safekeeping of company assets, including equipment and inventory is maintained and monitored daily.•Strictly confidential – do not distribute 36

• Experience & Skills required (Essential / Desirable)• The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management/sales experience in a similar Industry.• Strong Sales, leadership, motivation and managerial skills• Demonstrated competency in budgets and P&L• Problem-solving and analytical ability• Motivated self-starter, comfortable in fast-paced environment• Demonstrated integrity and ethical standards• Professional demeanour with “Can Do” attitude• Customer Focused matched to strong commercial/sales skills.• Effective listening, communication (verbal and written), and negotiating skills• Strong leadership, motivation and managerial skills• Manages time effectively and adapts quickly to changing priorities• Team player who works productively with wide range of people• Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives• Strong project management and multi-tasking skills• Excellent organisational skills• Demonstrated competency in building relationships• Share knowledge with other branches and head office on effective practices, competitive intelligence, business opportunities and needs• Evaluate regularly the effectiveness of branch operations, to see that policies are being observed and that goals are being attained.Strictly confidential – do not distribute 37

Strictly confidential – do not distribute 38

Branch Manager – Induction• To be conducted by Regional Support Manager.• This will be required for all new hires and internal staff promotions.• Day 1 & 2 New hire will be given overall induction from Regional Support Manager.• Key areas of the business explained (Retail, RCR, Fleet, Europcar procedures etc.)• Will be given Europcar Regional training manual (if applicable).• Explain job description / roles of others within the branch and those in various HO depts.• Role requirements will be clearly explained (customer service, BFS Local growth, profitability, rate and utilization)• They will be given an introduction to Rentway (if applicable)• Signing of employee contract• Days 3 -5 New hire will be given on the job training within the branch (Rentway, Adest, Sales, Damage, Europcar Procedures) They will be assigned to a competent member of staff or Regional Support Manager if none available in branch.• Visit key RCR and BFS Local accounts in the area with current member of staff. Important to quickly develop a relationship with those they will be working with daily.• OOH business – explain requirements to service this business and its importance• Del / Col app – importance of recording all vehicle movements by everyone in the branch so decisions can be made on good / bad business in the future• All aspects of the training programme will be covered during this period.• All new knowledge acquired will then be applied to real life situations within the branch. They will have the opportunity to ask questions with an experienced member of staff.Strictly confidential – do not distribute 39

Week 2They will start in their own branch. The employee will have responsibility for the key aspects fortheir role going forward as detailed in the Branch Manager training module.Week 3A 14 day review will be held with the Regional Manager to ensure the employee is comfortable intheir new role and any areas still requiring further training / explanation will be dealt with in atimely manner.Week 4The employee will do their Six Sigma Black Belt in conjunction with John McCurdy. White, Yellow &Green Belts will have to be done first if they don’t already have it.Regional Manager will set KPI’s for the employee• Once the Branch Manager has been in their role for 12 months minimum, they will be eligible to start Area Manager training to continue their regional progression path within the company.Strictly confidential – do not distribute 40

Branch Manager CandidatesExisting Assistant Branch Managers eligible only• Lorna Bailey (Drogheda)• Amanda Butler (Naas)• Alan McGillivray (Dublin South)• Gavin Jeffrey (Cork City)Strictly confidential – do not distribute 41

Branch Manager Training Program4 day workshop covering the following topics Days 1-2• Review all topics in Assistant Manager module to make sure they’re comfortable with them all Day 3• Setting competitive rates for Retail / BFS / RCR• Ability to create business plan for branch Day 4• Create and implement local marketing plan (will involve Penny)• Identify current business mix within branch & change it if requiredStrictly confidential – do not distribute 42

Offsite Training ( 3.5 days) Day 1GoCar – spend 1 day doing sales calls to identify USP’s for selling GoCar regionally Day 2HR – spend 0.5 day with HR to cover areas such as Disciplinaries, recruitment and Europcar company code. Day 3BFS - spend 1 day with BFS Sales person. Go on pre-arranged sales calls. Day 4Sales Training Course (1 day)Strictly confidential – do not distribute 43

Current Branch Managers T R A I N I N G Area ManagersStrictly confidential – do not distribute 44

Area Manager – Job Description• Purpose of Role• Reporting to the Regional Manager, the Area Manager will have overall responsibility for the branches with their geographical area inclusive of CRC’s. They will oversee the branches focusing heavily on sales, profitability, staff development and foster a positive environment to ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement• Tasks• Working in partnership with the regional manager, they will develop and implement a business development plan for the branches with strong sales growth focus across each sector• Assess local market conditions, identify current and prospective B2B and B2C sales opportunities and develop forecasts, financial objectives and resource plans for their branches.• Ensure sales are monitored and agreed targets are being adhered too with managers.• Conduct weekly gap analysis on sales targets and liaise with necessary departments to ensure sales targets for all sectors are met.• Monitor branches P&L’s to ensure they are hitting agreed KPIs across sales and gross margin targets. Implement plans with branch managers if required.• Ensure 2 days per week are set aside for sales development across our Business Fleet Services (BFS) and Replacement Car Rental (RCR) sectors for sales calls with branch managers.• Ensure managers are updating Salesforce weekly.Strictly confidential – do not distribute 45

• Tasks Contd.• Send a weekly sales report to the Regional Manager for review• Liaise with the online marketing department to create mail shot campaigns to potential / existing corporate customers• Network locally to improve the presence and reputation of the branches and company• Oversee branches operations, customer service, human resources, administration and sales in a manner that supports reaching sales and gross margin objectives.• Monitor Customer Service at Branches to very specific NPS targets.• Ensure branch managers are monitoring Fleet availability and controlled daily highlighting issues to Fleet Control Manager and/or Regional Manager.• Oversee agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.• Arrange weekly meetings with your managers driving continuous improvements.• Provide training, coaching, development and motivation to bring out the best in each team member.• Maintain and enforce HR Policies and Procedures.• Conduct yearly appraisals with all staff members by the deadline required by HR.• Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs.• Address customer and employee satisfaction issues promptly.• Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations.• Ensure the safekeeping of company assets, including equipment, inventory is maintained and monitored daily.Strictly confidential – do not distribute 46

• Experience & Skills required (Essential / Desirable)• The ideal candidate should have a third level qualification and at least five years management experience in Car Rental or five years management/sales experience in a similar Industry.• Strong Sales, leadership, motivation and managerial skills• Demonstrated competency in budgets and P&L• Problem-solving and analytical ability• Motivated self-starter, comfortable in fast-paced environment• Demonstrated integrity and ethical standards• Professional demeanour with “Can Do” attitude• Customer Focused matched to strong commercial/sales skills.• Effective listening, communication (verbal and written), and negotiating skills• Strong leadership, motivation and managerial skills• Manages time effectively and adapts quickly to changing priorities• Team player who works productively with wide range of people• Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives• Strong project management and multi-tasking skills• Excellent organisational skills• Demonstrated competency in bud• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs• Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.Strictly confidential – do not distribute 47

Strictly confidential – do not distribute 48

Area Manager – InductionTo be conducted by Regional Support Manager.This will be required for all new hires and internal staff promotions.Day 1 & 2New hire will be given overall induction from Regional Support Manager.Areas of the business explained (Retail, RCR, Fleet, Europcar procedures etc.)Explain job description / roles of others within the branches.Role requirements will be clearly explained (customer service, BFS Local growth, profitability, rateand utilization) All aspects will be linked to individual Branch KPI’sSigning of employee contractDays 3 -5New hire will spend a day in each location with the branch manager. They will visit key RCR and BFSLocal accounts in their area. A list of potential accounts will also be drawn up at this stage.All aspects of the training programme will be covered during this period.All new knowledge acquired will then be applied to real life situations within the branch. They willhave the opportunity to ask questions with an experienced member of staff.Strictly confidential – do not distribute 49

Week 2They will start having overall control for their assigned branches. The employee willhave responsibility for the key aspects for their role going forward as detailed in theArea Manager training module.Week 3A 14 day review will be held with the Regional Manager to ensure the employee iscomfortable in their new role and any areas still requiring further training /explanation will be dealt with in a timely manner.Week 4The employee will do their Six Sigma Black Belt (if applicable) in conjunction withJohn McCurdy. White, Yellow & Green Belts will have to be done first if they don’talready have it.Regional Manager will set KPI’s for the employeeStrictly confidential – do not distribute 50