W&R Insider Feb Edition

........ IN THIS ISSUE Message from M&C.........1Message from Marketing and Communications ITUP certification ceremony.........2Welcome to another edition of the internal newsletter. It has SMME Roadshow.........4been a full month since we reopen and it is evident that we PMO Workshop........6have gained momentum and are now operating in full swing.In this issue we bring you an update on the resuscitation ofthe Process on QMS.........7QMS project. We also cover the project management workshop Birthday Wishes.........8that was conducted by the PMO. The SME Department recentlytook to the road to interact with SMMEs and we bring you thehighlights from the first sessions.Very excitedly, we also highlight the ITUP certification ceremonythat was held in Nyanga, Cape Town.Colleagues, we value your input and contribution to thenewsletter, please continue appraising us on how we are doingso that we can improve.We enjoyed putting together this issue and we believe that youwill also enjoy reading it.Until next time…Issue 06 |February | 2016 M & C Team 1

ITUP certification ceremonyA befitting celebration for Western Cape informal traders who participated in ITUPIt was a jubilant moment at the Zolane Community Centre in Nyanga, Cape Town on 9 February as 116 Informal Tradersreceived certificates for completing training programmes through the Informal Traders Upliftment Project (ITUP). ITUP is a joint project between the W&RSETA and Department of Small Business Development (The dsbd) which was launched in 2014 as part of the multimillion rand strategy on informal businesses, the National Business Upliftment Strategy (NIBUS).DHET Minister, Dr Blade Nzimande, W&RSETA Acting The objective of ITUP was to capacitate 1000 informal tradersCEO, Mr Andile Sipengane, The (dsbd) Director -General, nationally to increase their profitability and sustainabilityMs Edith Vries with a group of Informal Traders at the through skills development. The project also aimed at increasing the competitiveness of the businesses and certification ceremony infrastructure improvements of the informal traders. 992 informal traders have completed the programme from the pilot project.Informal traders received training from various TVET colleges across the province and the modules included introduction toentrepreneurship; advertising and promotion; customer care and service; basic financial management; purchasing skills; legalissues and compliance, amongst others.The beneficiaries were also provided with equipment as part of the infrastructural support to the traders.In his opening address, our Acting CEO, Mr Andile Sipengane pointed out thatITUP is a very unique programme because not only it provides coaching andmentoring but it also provide infrastructure to Informal Traders.Two beneficiaries shared their testimonies with the guests on how the project hadtransformed their businesses. This was all the proof that was needed to confirmthat the project has indeed making a difference in the lives of our fellow citizens.Speaking at the event, Minister of Small Business Development, Ms. LindiweZulu was overly excited about the milestones that ITUP had made towards smallbusiness development which was one of the Government’s key priorities.Issue 06 |February | 2016 Acting CEO, Mr AndileSipengane 2

“The ITUP is the best thing that has ever happened to small businesses. Government must ensure a conducive environment for small traders to operate in order to change the face of small businesses and grow the economy. It will be pleasing to see informal businesses transforming to a point where they are able to create more jobs in future,” said Minister Zulu. The Minister of Small Business Developement, Ms Lindiwe Zulu, DHET Minister Dr Blade Nzimande, W&RSETA Acting CEO Mr Andile Sipengane with one of the beneficiariesThe Minister of Higher Education and Training, Dr Blade Nzimande spoke like a proud father and commended the TVETcolleges for heeding to the call to open the doors of leaning for all by partnering with the SETA to provide the training.Guests at the event The Minister also took the opportunity to announce the imple- mentation of ITUP II. “I am very pleased that the project was extended to rural communities because more often we focus on urban communities and neglect those who are really in need of assistance. I am proud to announce that both the W&RSETA and The dsbd have set aside R10 million for ITUP phase II which will assist another 1000 informal traders across the country. I look forward to a few years from now on when the investment will be increased to reach more beneficiaries said Dr Nzimande. Well, the challenge is on, SME Department! The bar has been raised and the expectations are high. We have no doubt that you will exceed the expectations. The last two certification ceremonies will be held on 20 February in Gauteng and 11 March 2016 in Northern Cape.Issue 06 |February | 2016 3

SMME RoadshowsSME Department embarks on National RoadshowsThe Small and Micro Enterprises (SMME) Department has embarked on national stakeholder roadshows which are aimed atpromoting different opportunities for small business development and to engage with the various role players on addressingSMME development within the Sector. The roadshows started in Pietermaritzburg, KwaZulu Natal on 3 February 2016, followedby Umtata, Eastern Cape on 5 February.Some of the partners that have come on board for this initiative include the Small Enterprise Development Agency (SEDA),National Youth Development Agency (NYDA), South African Revenue Services (SARS), Companies Intellectual PropertyCorporation (CIPC) and the Unemployment Insurance Fund (UIF).In Pietermaritzburg, the roadshow was attended by 164 stakeholders with 90% being youth business owners. The Office of thePremier and local Mayor’s Office also landed their support.142 stakeholders attended the Eastern Cape roadshow. About 80% of the attendees were women business owners. In additionto the partners that have come on board, the Department of Local Economic Development was also represented.A total of 10 Sessions will be convened and the roadshows will conclude on 29 February 2016 in Soshanguve, Gauteng.Umtata roadshowIssue 06 |February | 2016 Pietermaritzburg roadshow 4

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PMO WorkshopPMO conducts capacity building workshopProject management is undoubtedly an important aspect of the operation of the SETA whose delivery is predominantly throughproject implementation.The SETA has also faced various challenges in the aspect, which resulted in audit findings in recent years.To address these challenges and to inculcate a culture ofsound project management within the Organisations, theProject Management Office conducted a two-day workshopfor staff members who are involved in project management.The session was held on 3-4 February at Premier Hotel ORTambo in Johannesburg.The session was officially opened by the Executive Managerin the CEO’s office, Advocate Daniel Rampai who welcomedand thanked the colleagues for taking their time off theirschedules particularly at this critical time of the year to prioritiseaddressing one of the SETA’s main challenges.The workshop focussed on capacitating staff on key project Staff members during the workshopmanagement principles and the processes and proceduresrelated to the implementation of projects within theOrganisation.The workshop also provided an opportunity for robust Human Resource Department also took the opportunity todiscussions on the various challenges around project gather on-spot perception from employee on three topicsmanagement in the SETA. Key to these issues was contracts which formed part of the recent employee satisfaction surveymanagement and payment of invoices.It was very encouraging and these were Leadership and Management, Communicationthat whilst problems were highlighted, the colleagues came up and Recognition and Rewards. Colleagues were divided inwith solutions to address the challenges. three groups to discuss these aspects and provide feedback. The workshop was generally welcomed and we trust that it will go a long way in enhancing our project management skills in order to accelerate performance. HR employee satisfaction survey group 6 discussions at the workshopIssue 06 |February | 2016

Process on QMSQMS resuscitation process on trackIn an endeavour to ensure proper control and management Since the launch of the QMS, the Committee has made stridesof the W&RSETA systems and documentation, the Strategic in ensuring that the SETA’s systems are well in order . SomePlanning Unit is currently resuscitating the Quality Manage- of the milestones achieved thus far include the reviewing ofment System (QMS). The QMS project was re-launched in policies, reviewing of Quality Policies and establishment ofSeptember 2015. document management processes.A steering committee comprising 17 members representing all Meet the W&RSETA QMS Steering Committee Members:departments from Head Office was established to spearheadthe project. The SteerCom is responsible for making decisionson the W&RSETA approach to quality management, trainingon QMS, format of policies, processes and procedures andDocuments and Records Management system.The objective of the QMS Steering Committee is Ronell Ankie Moshawato ensure that the W&RSETA has a: Chris Dawn Mushtaq George Inger• Visible, meaningful and documented Management Joyce Pearl Commitment to Quality ; Lizzy Lebo Sindiso• QMS that has relevant documentation to support all processes that affect service integrity within the W&RSETA. Louis Thozamile• System that is fully utilised and embraced by the Organisation and is fit for purpose in that it supports the W&RSETA to achieve on its statutory mandate amongst others.Although the project was launched at Head Office, theSPU plans to extend the project to other regions in February.During this training staff members will be trained on 6W&RSETA policies HR, Marketing and Communications,Contract Management, Project Management, Finance andSupply Chain Management. Date of the workshops/trainingwill be communication in due course through differentcommunications channels including emails and internalnewsletter.The Steering Committee’s Implementation Strategy andImplementation Plan is available on shared drive under theQMS Steercom 2016 folder. Tsakani BridgetteIssue 06 |February | 2016 7

Birthday Wishes!!! Best wishes to the following employees who are celebrating their birthdays during the month of February. May your birthday and every day be filled with the warmth of sunshine, the happiness of smiles, the sounds of laughter, the feeling of love and the06 February- Connie (Head Office) 06 February - Mirriam (WC)12 February - Thokozani (Head Office) 13 February - Precious (LP)14 February - Mbali (GPS) 16 February - Lydia (FS)Issue 06 |February | 2016 8

Call Centre: 086 270 027 Web: www.wrseta.org.zaIssue 06 |February | 2016 9