DLA AUTOMOTIVE TRAINING SHOW CATALOG

DLA AUTOMOTIVETRAINING CATALOG DAVID LEWIS & ASSOCIATES IN-DEALERSHIP TRAINING • TRAINING CENTERS ONLINE TRAINING • RECRUITING

DLA IN-DEALERSHIP TRAINING Bring any of our intensive training programs to your Dealership. With our In-Dealership training solutions, your Dealership will receive personalized training designed to meet your specific needs. Whether it is Sales, Service, Internet/BDC or any of our many courses offered, with our In-Dealership workshops, your Dealership will receive personalized training designed to meet your specific needs. Your team will learn new ideas and concepts that will move them to thenext level of success. Our training is designed to make steady monthly improvements in both your Sales and Service Departments. Our intensive in-dealership training programs are typically one to two days, every four to five weeks. Each month the trainer will focus on a different area pre-determined in advance by you and your management team. Each training day is divided into 2 repetitive sessions to enable everyone to attend. All training is in a structured environment with workbooks and assignments to be completed for the next visit. Over 30 In-Dealership Workshops to choose from in:“Since signing up with David Lewis .& Associates In-Dealership Training, . SALES . MANAGEMENT our profits have doubled.” . INTERNET/BDC . F&I Scott Casebeer . FIXED OPS Dealer – Capital Auto Group SECONDARY FINANCE

DLA TRAINING CENTERSAbout the Training Centers We Offer Courses For:The DLA Training Centers are located in King Dealersof Prussia, PA and Paramus, NJ. We offer General Managerssuperior training away from the Dealership Service Managersand in an environment advantageous tolearning. Our 10,000 square foot, state-of-the- Sales Managersart facilities are designed to offer a full range F&I Managersof classes to meet the training needs of every Secondary Financeone in your Dealership. We offer controlledclassroom sizes that allow for both group and Managersindividualized training. Internet/BDC ManagersTraining Staff Internet/BDC Reps SalespeopleAll Training is done by DLA Certified Trainerswho are employed by David Lewis & Service AdvisorsAssociates. Our Trainers have extensivebackgrounds in specific areas of the Dealershipand come from a wide range of RetailAutomotive experience. Feel confident yourDealership will engage in a superior TrainingProgram with a strong curriculum andtop-notch Trainers.Certification ProgramTraining at the DLA Training Center is recognizedthrough the DLA Certification Program. We areproud to distinguish our students for the skillsthey achieve and do so by officially recognizingthat they have completed and mastered theseprograms successfully.The only complete Automotive Training Centers in the country!PHILADELPHIA - NY/NJ METRO - PITTSBURGH Coming Soon! CLEVELAND & CINCINNATI

DLA ONLINE TRAININGIndustry Leading Online Training Module #1The DLA Online Training Program is designed SALESto let you train at your own pace. It can be usedas a complete training environment or as a Module #2reinforcement tool subsequent to attending aclass at the Philadelphia Training Center or COMMON MISTAKESfollowing an In-Dealership workshop session. SALESPEOPLE MAKEDLA Online provides you and your staff accessto over 1,000 training videos of great material Module #3and is available 24/7 on any device. F&IWhat You Will Learn Module #4DLA Online was developed by car people whotrain car people. Included with DLA Online is SECONDARY FINANCEboth an extensive reporting and certificationprogram that will ensure videos are being Module #5watched and comprehended. Our onlinecourses will help your Dealership capitalize LEADERSHIPon every opportunity in every aspect of yourDealership. Build your team and your profits Module #6with DLA Online training! TRAIN THE TRAINER Module #7 WINNERS VS. LOSERS Module #8 SERVICE ADVISOR Module #9 SERVICE MANAGEMENT Module #10 STRESS MANAGEMENT Module #11 SALES MEETING

DLA RECRUITING WE RECRUIT:Salespeople, Internet/BDC, Service Advisors and Administrative staff DLA ONERECRUITING Ads placed in your local area in CareerBuilder, Monster.com, Indeed, Craigslist and your local workforce agencies. WILL: TWO• Find Candidates Recruiters begin reverse resume researching• Screen Prospects and marketing, as well as, resume prospecting• Schedule Interviews throughout your area. THREE Applicants are screened based on your desired hiring criteria. Pre-employment process to include valid driver’s license, drug screen and background check consent. FOUR Phone interviews are conducted to confirm eligibility and skill level for the desired position. FIVE Candidates who meet requirements, are scheduled with a face to face interview with the designated Dealership contact. SIX Once a hire is made, our Training Liasion will enroll the hiree into the appropriate course depending on the position they accepted.Success has two ingredients: people and training. Let DLA help you with both.

SECONDARY FINANCE PROGRAM Over 1.5 million people per year file for Brankruptcy Protection. Get the names when they file and then again when they are discharged.DLA BANKRUPTCY LISTS FILED • DISCHARGED • DISMISSED CHAPTER 7 • CHAPTER 13 Software Program • Weekly Lists Access list directly from your desktop or deviceOption to print the BK Letters right from the retrieval screen SECONDARY FINANCE SOFTWARE Secondary Finance & Inventory Control Software BOOK OUT SHEET To include with deal jackets QUICK BOOKS Value a vehicle without thumbing through a book / Includes NADA, Kelly Blue Book and Black Book CUSTOMER INVENTORY SORT Find the most profitable vehicle WATER REPORT Shows if you are buying vehicles over book value Accessorize your vehicles to maximize your profits!

SALES Phone-Ups Level 2 Leasing for SalespeopleEntry Level Sales Prospecting & Follow-UpAdvanced Sales Program Understanding Your CustomerAdvanced Sales Level 1 Common Mistakes Salespeople MakeAdvanced Sales Level 2 Social Media Marketing for SalespeopleObjections Level 1 Selling In-ServiceObjections Level 2 Negotiations for SalespeoplePhone-Ups Level 1

MANAGEMENT Increasing Profits 50K Plus Per MonthAdvanced Sales Management Train the TrainerAdvanced Sales Management ProgramAdvanced Management NegotiationsAdvanced Used Car ManagementLeasing for Managers LeadershipCoachingHiring / Motivation

INTERNET / BDCInternet/BDC Lead Generation Internet/BDC Management

F&I F&I Service ContractsEntry Level F&IAdvanced F&I Concepts

FIXED OPS Service Staff RetentionEntry Level Service Advisor Program Advanced Service Revenue CreationAdvanced Service Advisor ProgramAdvanced Service Advisor Techniques Effective & Profitable ExpressUnderstanding the Service Customer Service ProcessesEffective Service Walk-Arounds Management Service Advisor TrainingService Advisor Phone Techniques Introduction to Service ManagementAdvanced Service Manager Program Introduction to Service BDCAdvanced Service Management Concepts Advanced Service BDC Concepts

GENERAL COURSESReceptionist/Phone Operator/AdministratorBusiness EtiquetteHow To Deal with StressWinners vs. LosersPsychology of SalesHow To Avoid Negativity

SECONDARY FINANCEIntroduction to Secondary Finance Advanced Secondary Finance

For information regarding course availability, please call Mary Mannella at 800-374-3314 ext. 215 or visit us at: www.davidlewis.com