DLA In-House Training 11x17 flier

Take Your Sales and IN-DEALERSHIP TRAINING PROGRAMSNext Level!Stoethrevice Departments Each topic represents a different DLA Trainer who specializes in their specialized area of expertise. IN-DEALERSHIP TRAINING PROGRAMS Sales Training Topics Include:Our intensive in-dealership training programs are typically one to two days, Sales Processes • Phone Ups • Objections • Negotiationsevery four to five weeks. Each month the trainer will focus on a different Prospecting • Sold & Unsold Customer Follow-Uparea predetermined in advance by you and your management team. Eachtraining day is divided into 2 repetitive sessions to enable everyone to attend. Leasing for Salespeople • Understanding the CustomerAll training is in a structured environment with workbooks and assignmentsto be completed for the next visit. Programs are listed on the back of this page. F&I Training Topics Include: The monthly fee includes: Menu Selling • Objection Responses • Bank Relations Conversions • Secondary Credit • All Domestic Travel Expenses (except hotel) • Course materials Internet/BDC Topics Include: • Access to DLA Online Training for all Dealership personnel • Access to our Philadelphia Training Center Basic BDC/Internet Sales Processes • Advanced BDC/Internet Sales Processes Understanding the Online Customer • Email & Chat Dialogue • Inbound Phone Skills How To Increase The Rate of Appointments • Internet Sales Sales Management Topics Include: Advanced Sales Management Concepts • Negotiation Techniques Leasing for Managers • Used Car Management Leadership/Coaching • Hiring/Motivation Fixed Ops Topics Include: Advanced Service Management Concepts • Service Advisor processes Walk Around Presentations • Handling Inbound Phone Opportunities The Power of Video • Understanding the Service Customer • Parts Management Training Staff - All Training is done by DLA Certified Trainers who are employed by David Lewis & Associates. Our Trainers have extensive backgrounds in specific areas of the Dealership and come from a wide range of Retail Automotive experience. Feel confident that your Dealership will engage in a superior Training Program with a strong curriculum and top-notch Trainers.800-374-3314 or Visit us at: www.davidlewis.com 800-374-3314 or Visit us at: www.davidlewis.com