เอกสรารประกอบการสอน ELS4506 รวมไฟล์-combined

38 2. Frank is Jerry’s client from America. They know each other only slightly. Frank : Do you play tennis, Jerry? Jerry: Frank : Tennis, yes. Jerry: Frank : Good! 4.) ________________________one day this weekend Jerry: (ชวนไปเล่นเทนนสิ ด้วยกัน) Frank : Jerry : 5) _________________. 6.) ____________________________. (ตอบรบั คาชวน) (ถามว่าวันไหน) Well, how about Sunday afternoon? That’s fine. 7.) ________________________________________. (ถามว่าจะไปพบกันทีไ่ หน) Oh, I’ll pick you up at your place. Shall we say at 3.30? Yes, that will be fine. I’ll be waiting for you. 3. Jerry and Worapol are business associates. They don’t know each other very well. Jerry: My wife and I 8.____________________________________. Worapol : (จะจัดงานที่บา้ นในเยน็ วนั เสาร)์ Jerry: And 9.) ____________________________________________. Worrapol : (เชิญคณุ วรพลมารว่ มงานดว้ ย) 10.) _______________________________________________. (ปฏเิ สธ) I am going out for dinner with my friend that night. That’s too bad. Well perhaps we can meet some other time then. Yes. 11.) _________________________________________. (ขอบคณุ ท่ีชวน)

39 Invitation Cards To bid farewell to the outgoing Managing Director Mr. Paul Roberts Tuck And to welcome the incoming Managing Director Mr. George Perry of the SMILE Company (Thailand) Limited. Requests the Pleasure of the company of Mr. and Mrs. Johns At a Reception on Saturday, 7th October 2017 At 6.30 p.m. At the Kasalong Room, the Dusit Island Hotel Dress code: Formal Dress R.S.V.P. Tel; 053-600-900 Preeyapha Ext. 116 Mesathiday Ext. 302 Exercise 4 : Comprehension Check. Read and answer the question below. 1. What is the purpose of this card? ____________________________________________________________________. 2. Why is the reception being held? ____________________________________________________________________. 3. Who is Mr. Paul Robert Tuck? ____________________________________________________________________.

40 4. Who is Mr. George Perry? ____________________________________________________________________ . 5. Who is the host of the reception? ____________________________________________________________________. Explanation. Bidding farewell means literally saying goodbye. To bid a farewell Throwing a farewell party means gathering friends and giving someone a warm send off. Outgoing (adj) leaving an office or position, especially after an election defeat or completed term of office requests the pleasure of the Request your present at the social event company of….. Reception the formal or ceremonious welcoming of a guest. R.S.V.P “Repondez, si’l vous plat” please reply (used at the end of invitations to request Ext. a response). Dress code Extension number a set of rules, usually written and posted, specifying the required manner of dress at a, office, club, restaurant, or social event etc.

41 Date British : on Saturday, 7 October 2017 American : on Saturday, 7th October, 2017 Official : on Saturday, the seventh of October

42 Activity 2 : Writing Practice Today is 26 September. PYA Company is holding a party next month. Two sets of invitations will be issue—one in Thai and the other in English. Please arrange the invitation by using the information from the Thai version. You also have to denote the dress in English invitation since all men are requested to wear business suits. Besides, because PYA is a Thai-American company, the date and the time should written in American style. บริษทั ปรียาภา จากดั มีความยินดีขอเชิญทา่ นร่วมงานเล้ียงรับรอง เน่ืองในโอกาสครบ 30 ปี การก่อต้งั บริษทั ณ ห้อง แกรนดบ์ อลลรูม โรงแรมเลอ เมอริเดียน ในวนั ศกุ ร์ ท่ี 27 ตุลาคม 2560 เวลา 18.300-20.30 สารองท่ีนงั่ โทร 094-652-5845 PREEYAPHA Company Limited 1.)__________________________________________ at 2)________________________________ 3) _________________________________of the company 4)______________________________________ from 5) ________________________ p.m. 6)_______________________________________________ 7) ______________ 8)______________ Tel: 094-652-5845

43 References English for Office Staff, Faculty of Arts, Sukhothatthammathirat Press, 2011 English for Secretaries and Administrative Personnel, 2nd Edition, McGraw Hill, Marisela Toselli and Ana Maria Millan, 2008 English at work, HH Laguage Lab, Nasarin Leelasoontornwatana, Natcha Leelasoontornwatana, and Jutiporn Aupaiboon, Happy Hour Publishing, 2559 Office Talk, Kanyarat Jirasawas, Nameebooks ADULT, Inspire, 2553 Model Business Letters, Emails and Other Business Document, 7th Edition, Shirley Taylor, SE- Education Publisher, 2558 In company 3.0, Elementary Student’s Book Pack, Simon Clark, Macmillan

44 Lesson Plan Unit 4 Work Assignment Content • Saying that you don’t understand something • Saying you are unable to do something Objectives At the end of this unit, student will be able to 1. response and ask for clarification when you don’t understand something 2. response and explain when you are unable to do something when someone ask. 3. use vocabulary, expression, and language appropriately. Instructional Procedures and Activities 1. Study the material and follow the course instruction. 2. Listening the dialog and speaking practice 3. Reading Practice activities 4. End of unit exercise Instructional Materials 1. Handout 2. Power Point Presentation 3. Audio CD 4. Exercise Assessment and Evaluation 1. Class participation 2. Quizzes 3. Mid-term Examination 4. Final Examination

45 Unit 4 Work Assignment Working with a demanding boss Dialogue : Ms. Rebecca Johns, the Sales Manager of Scott & Friends Trading Company is speaking to his secretary, Preeyapa Bishop. Listen to the dialogue and fill in the blank with the missing word. Ms. Rebecca: Preeyapha, 1)____________________________to OSAKA Company? Preeyapha: Oh, yes. I did that the first thing in the morning. Ms. Rebecca: Great. 2)_______________________the information on our competitors’ price, please? Preeyapha: 3)_______________________, Ma’am. I haven’t done that yet. Ms. Rebecca: You haven’t done it yet? Preeyapha: Ms. Rebecca: Yes, I …..4)__________________________, I haven’t done it yet. Preeyapha: 5)_________________________now, please? Er,…..yes 6)_________________________to finish the sales report which Ms. Rebecca: you want this morning. Yes, that’s right. Can you finish it soon? And please bring it in as soon as Preeyapha: it’s ready. Ms. Rebecca: 7)_______________________________________________________. Oh…I’d like to have the information on our competitors’ price ready Preeyapha: before noon, please. And, 8)______________________this afternoon, too? Alright, ma’am. Ms. Rebecca: (Preeyapha is about leaving Ms. Rebbecca’s office) Just a moment, Preeyapha. 9) _____________________________, please? I don’t like to see any corrections mark in this letter. I like to have it before lunch as well, please? Activity 1 : Comprehension check. 1. What did Preeyapha do as soon as she arrived the office? _____________________________________________________________________. 2. What is Preeyapha busy doing at the moment? _____________________________________________________________________. 3. What she must do with the sales report when she finishes it? _____________________________________________________________________.

46 4. What she has to do after working on the sales report? _____________________________________________________________________. 5. When she must finish it? _____________________________________________________________________. 6. What she must do in the afternoon? _____________________________________________________________________. There are many types of managers or boss. Some may very strict, demanding and not let employee have lot of free time. When you work with foreigner, you have to know how to response and explain the situation if you have to delay your work. At Scott & Friends Trading Company, Ms. Preeyapha is a secretary of Ms. Rebecca who is workaholic, following up works, demanding, grumble, and assign load of works to his employees. Focus on Language: Saying weather you have done something When asking questions to follow up work, it always uses present perfect tense. For example; Have you sent the brochure to OSAKA Company? If you done, you can say “ Oh,Yes. I did the first thing this morning.” And the person who ask should respond with a compliment and say “Great/Good/ Excellent, etc” In the situation that you still not finish your work on the assignment, and still working on it you should say “I’m sorry. I haven’t done yet.”

47 Example: Have you checked our competitors’ price? No, I haven’t done it yet. I’m still trying to finish the sale report. I will check it Ms. Rebecca: as soon as I finish the sales report. Preeyapha: Or I’m sorry Ms. Rebecca, I’m still busy with the sales report. But I will check it as soon as I finish the report. Sometime, we may use a negative yes/no question and we should know how to response this type of question; Example: Question Answer Haven’t you called Mr. Lonny? Yes, I have. Haven’t you typed the letter for me? No, I haven’t. Yes, I have. Haven’t you set up the meeting room? No, I haven’t. Yes, I have. No, I haven’t. Activity 2 : Answer the question Example: Question: Have you sent out our brochure to Bangkok Post? (first thing this morning) You : I did that first thing this morning. 1. Have you sent Mr. Ali the bill? (yesterday afternoon) ________________________________________________. Scott: You: Great. Scott:

48 2. Have you worked out the company customer directory? Scott: (the day before yesterday) ________________________________________________. You: Good. Scott: Have you sent the contract to our customer? 3. (before noon) Scott: ________________________________________________. Great. You: Scott: Have you made an appointment with the President for me? (as soon as I arrived) 4. ________________________________________________. Scott: Okay. Excellent! You: Have you printed out the minutes of meeting? Scott: (before lunch) ________________________________________________. 5. Excellent! Scott: You: Scott: Focus on Language: Saying you are waiting to do something Saying you are unable to do something. When your boss assigned you to do something, he/she will use a polite request; Would + you + verb (base form), please? Could Can Will

49 For example; Would you check our stock this afternoon? Could you check our stock this afternoon, please? Can you bring me the report on our sales monthly record, please? Can you finish typing the letter soon? Will you do it now, please? You can respond by saying; I’ d be happy to. Yes, of course. Yes, certainly, All right. Okay. I’ll try. But if you cannot be able to do, you may have to refuse by saying an excuse and follow by the explanation; I’m sorry, but I …………………. I’m sorry I……………………… I’m afraid……………………… I’m afraid that I cannot, ……… Example : • I’m sorry, but I still trying the minutes of meeting. • I’m sorry I haven’t done yet. I still checking the stock. • I’m afraid I haven’t done it yet I still checking the stock. • I’m afraid that I can’t do it right now. I’m still working on the letter. I will do it as soon as I finish it. Here are some request forms that sound demanding in order which show that the speaker want the work to be finished and he/she doesn’t want to get any refuses; I’d like to + Verb (base form) Please + Verb (base form) I need + (noun) I want to have + (noun) I want + (noun)

50 Example: • I’d like to have the information on our sales report ready before noon. • Please bring it in at once when we have the meeting. • I need the information on our sales report ready before noon, please. • I want the information on our sales report ready before noon, please. Activity 3 : Answer questions with expressions you have just studied and the clues given in the blanket. Example: A : Can you please type this report for me? (response and refuse with explanation) You : I’m sorry, but I still typing a letter. 1. (You say you can’t because you are typing the report for Ms. Preeyapha) Jenifer: Would you help me check this spelling in the letter, please? You: ________________________________________________. 2. (You say you are willing to do it.) Jenifer: Will you phone and book a flight to Bangkok for me? You: ________________________________________________. 3. (You say you can’t because the bank is closed) Jenifer: Will you please check the rate of exchange for me? You: ________________________________________________. 4. (You say you can’t because you don’t know the address) Jenifer: Could you please send the letter to Ms. Mesathida this report? You: ________________________________________________. 5. (You say you will do it) Jenifer: Can you make a photocopy of this document? I need it for the meeting. You: ________________________________________________.

51 https://b-i.forbesimg.com/jacquelynsmith/files/2013/07/0x6001.jpg Activity 4 : Read the dialogue and write the missing part. Use the expression you have just studied and the cues given in the blankets to fill in the blankets. Mrs. Bishop: Kanchana, have you typed the letter? Kanchana: Er….1) __________________________________________________. Mrs. Bishop: You haven’t? Well, can I have it in thirty minutes, please? Kanchana: 2)_______________________________________________________. Mrs. Bishop: Kanchana, I can’t find the company brochure. Haven’t you brought it in yet? Kanchana: 3) ______________________________________________________. Mrs. Bishop: Oh….oh…here it is. I’ve found it. And have you call Mr. Bill to make an appointment for me? Kanchana: (this afternoon) 4)___________________________________________. Mrs. Bishop: But I want to see him urgently. Will you contact him right now? Kanchana: (not in) 5)_________________________________________________. Mrs. Bishop: Don’t forget, please. I must see him to morning.

52 Lesson Plan Unit 5 Work Assignment Follow up Content • Offering to do something • Asking for explanation and clarification. Objectives At the end of this unit, student will be able to 1. Offering to do something 2. response and explain when someone ask for explanation and clarification 3. use vocabulary, expression, and language appropriately. Instructional Procedures and Activities 1. Study the material and follow the course instruction. 2. Listening the dialog and speaking practice 3. Reading Practice activities 4. End of unit exercise Instructional Materials 1. Handout 2. Power Point Presentation 3. Audio CD 4. Exercise Assessment and Evaluation 1. Class participation 2. Quizzes 3. Mid-term Examination 4. Final Examination

53 Unit 5 Work Assignment Following Up Working with and Easy-going Boss https://www.businesscoachingedinburgh.co.uk/blog/how-become-better-manager Listen and study the dialogue Situation: Ms. Autumn Starnes, the Production Manager is an easy going boss. Ms. Sirikanya Dawilai, her new secretary is in her office talking to her. Listen to the dialogue and fill in the blank with the missing words. Sirikanya: Ms. Starnes, this is the sales report from the Sales Department. Ms. Starnes: Thanks, Sirikanya. 1.) __________________________ arrived? Sirikanya: No, ma’am. 2.)________________________________________? Ms. Starnes: Yes, please. ….3) ______________________________________, can you book an appointment for me to see the MD, please? Sirikanya: Er, …. I’m sorry, 4.) ______________________________ ….er, I mean who do you want to see? Ms. Starnes: It’s Mr. Jerry, 5.) ______________________________________. MD is the 6.) _______________________ “Managing Director”. Sirikanya: Oh…oh I see. When do you want to see him? Ms. Starnes: As soon as possible, please.

Sirikanya: 54 Ms. Starnes: All right, ma’am. Er…7.) _______________________________, Sirikanya: 8.)______________________________ I left early today? I have an Ms. Starnes: appointment with my doctor. 9.) _________________________________. Are you sick? I don’t feel very well since this morning. I feel I have a cold coming on. 10.) _________________. What you need is taking a rest. Activity: Comprehension check. Answering the following questions. 1. What does Sirikanya bring to Ms. Starnes? __________________________________________________________________. 2. What has Ms. Starnes been waiting for? __________________________________________________________________. 3. Who Sirikanya will call to check about the material order? __________________________________________________________________. 4. Who does Ms. Starnes want to see? __________________________________________________________________. 5. Why does Sirikanya want to leave early today? __________________________________________________________________. 6. What is the matter with Sirikanya? __________________________________________________________________. There is another type of boss who is not very strict with his/her staff and let them work more comfortable, we can call this type of boss “an easy-going boss”. However, the staff must be a responsible person who responsible for their works and sometimes offering for doing some extra works. Ms. Autumn Starnes is the Production Manager, who is not very strict and easy- going to work with. She let her staff work independent, but not forget to follow up her work. However, staff may have to remind and offer themselves to work extra if needed.

55 Focus on Language: Offering to Do Something When working in an office, a secretary or administrative officer will have to offer to do something because sometime his/her boss may very busy and forget things. Offering yourself to do something shows that you are willing to work and make the work goes smoothly. When offering, you can say in many ways; Shall I + Verb (base form) Do you want me to Would you like me to Example: • Shall I call SKY Company to check? • Do you want me to call SKY Company to check? • Would you like me to call SKY Company to check? You can respond by saying; • Yes, please. • Can you? / Would you? • Good./ Okay. • Thank you. If you have to refuse, you can say; • No, thanks. • No, it’s all right. Thank you. • I don’t think that’s necessary. Thank you for your offer.

56 Focus on Language : Saying that you don’t understand something. Asking for explanation and clarification. When you don’t understand the ordering when receive a worked assignment, and you have to ask the person to explain as in the case of Sirikanya that she doesn’t understand ‘MD’ means, for example. When you don’t understand, you can say “ I’m sorry, but….” Or “ I’m afraid I…..” at the beginning in the sentence. For example; • I’m sorry, but I don’t understand who the MD is? • I’m afraid I don’t understand who the MD is? And you may ask for more explanations by asking “Could you explain…..? or “ Would you mind explaining……..?” Be noted that after asking “would you mind”, it should follow by “V. ing” to show the politeness. For example: • I’m afraid I don’t know how to fill this form. Would you mind showing me how to fill this form, please? • I’m afraid I don’t know what information to include. Could you give me some details, please? • I’m afraid I don’t understand it. Would you show me how to do it, please? • I’m afraid I don’t know want to put in this column. Could you explain, please? Activity 1 : In each situation of requesting below, please write down by asking for an explanation and clarification. Try to use a variety of patterns for each situation. For example; Aj. Preeyapha: Can you make an appointment for me to see the MD, please? You: (who you mean)

You say: 57 I’m afraid I don’t understand who you mean to. Who do you want to meet? 1. Can you fill out this form, please? Aj. Preeyapha: (what to put in the box/ explain) You: __________________________________________________________. You say: 2. Please draft a letter to Chiang Rai Central Plaza Company? Aj. Preeyapha: (what information to include/ give some details) You: _________________________________________________________. You say: 3. Can you help me to finish this graph, please? Aj. Preeyapha: (not understand it / show how to do it) You: _________________________________________________________. You say: 4. Prathin, I’d like you to make a chart to show our production process. Aj. Preeyapha: (how to do it/ explain) You: _________________________________________________________. You say: 5. Please contact the TOT for me? Aj. Preeyapha: (what TOT is / stand for) You: _________________________________________________________. You say:

58 Focus on Language: Changing the Subject of Conversation When you want to change a subject while you are having a conversation, you or a person who you talk to, may want to change a subject. So, to let people knowing before switching to another subject and avoid of confusion, you can the following expression; (Oh) by the way…. (Oh) while I remember….. (Oh) before I forget…. For example: A: Ms. Starnes, here is the sales report you asked for. ….By the way, would you mind if I left early today? B: All right. Focus on Language: Asking for and Giving permission. Asking for and giving permission, may have to use if you have a very importance and necessary situation. Sometimes, staff asking for leaving work early, here are the expression; Would you mind if I + Verb (past tense) Do you mind if I + Verb (base form) The response; • No, of course not. • (No), go ahead. • All right. /OK/ Fine •

59 Asking for Giving permission Not giving permission I wonder if I could Of course. I am afraid not. Could I Certainty. May I +Verb Can I (base form) Go ahead. I am afraid you can’t. Sure/Alright/ok/fine I’m afraid I can let you.. That’s okay. Sorry, but… That’s fine. Activity : Complete the following dialogue using the expression you just have studied. Ms. Stanes : (ask Sirikanya to bring the product report) 1)_______________________________________________________. Sirikanya: Here you are, ma’am. 2)__________________________, Mr. Scott just call to cancel the appointment. Ms. Stanes : I see. And would you dial Mr. Scott for me, please? I must talk to him before I forget. Sirikanya: (say she will) 3)________________________________________. Ms. Stanes : Oh, 4)_____________, Sirikanya. Here’s a message for Mr. Jerry, the Managing Director. Sirikanya: (offer) 5)________________________________________________. Ms. Stanes : Yes, please. Thanks. Sirikanya: Err…. (ask for a day off) 6)__________________________________. Ms. Stanes : (refuse) 7) _______________________________________________. Aacronyms Acronyms are letters that represent the abbreviate form of names, places and objects. They can be formed from the initial letters of a names, such as U.S.A. for United States of America, U.A.E. for United Arab Emirates, Dr. for Doctor, or a part of series of words, such as www., for World Wide Web, ROM for Read Only Memory.

60 Activity: Explain what the following abbreviations stand for: 1. LAN ____________________________ 2. WAN ____________________________ 3. CAD ____________________________ 4. IT ____________________________ 5. PDF ____________________________ 6. ASAP ____________________________ 7. GPRS _____________________________ 8. WIFI _____________________________ 9. UK _____________________________ 10. AIDS ____________________________ 11. NAFTA ___________________________ 12. FBI _____________________________ Write down the acronyms commonly used in your countries. Spell them to use classmate and explain what they stand for. 1. _________________________________________________________________ 2. _________________________________________________________________ 3. _________________________________________________________________ 4. _________________________________________________________________ 5. _________________________________________________________________

61 Lesson Plan Unit 6 Telephone English Content • Telephone Procedure • Leaving and taking message • Asking for repetition and clarify Objectives At the end of this unit, student will be able to 1. answer the telephone in English 2. use vocabulary, expression, and language appropriately. Instructional Procedures and Activities 1. Study the material and follow the course instruction. 2. Listening the dialog and speaking practice 3. Reading Practice activities 4. End of unit exercise Instructional Materials 1. Handout 2. Power Point Presentation 3. Audio CD 4. Exercise Assessment and Evaluation 1. Class participation 2. Quizzes 3. Mid-term Examination 4. Final Examination

62 Unit 6 Telephone English Speaking on the phone is one of the common types of communication for us, especially if we are working in an office or business world. It can be easy and it can be difficult for us as we are using English as a second language. Some people have a telephone phobia because they are afraid of speaking English. John. H (2006) pointed that telephoning is one of the most important types of communication in the world of work. It is also one of the most difficult areas of communication because we cannot see the other person face, and listening is especially important. Imagine you are working in the company, you have to make and receive telephone call in English for your work and travel. You have to deal with a regular call and sometime you may have to deal with a difficult situation. Yes, you must to improve you English on the phone but you are also want to be more confident and know how to communicate effectively. How many ways to say hello? When two people meet in Tokyo they say Konnichiwa which mean hello. But if they answer the phone, they say mochi mochi. Japan isn’t the only country to have its own special ‘telephone language’. The Spanish say hola for hello but on the phone, they answer digame. Literally translated digame mean ‘tell me’ –but this sound very rude in English. Similarly, if a caller heard the word : I’ m ready in London or New York, they’d this way very strange. They’d ask ‘ready for what?’ But in Italy, the word proto! mean exactly this.

63 The rule of answering the phone in the international workplace seem to be more universal. Phone a business number and the receptionist is likely to say the name of the company and answer more politely or formally. For example, in English you make a polite offer of help with ‘How can I help you?’ But even this isn’t quite as polite as the very formal Norwegian responses; vas so god literally meaning ‘be so good.” Sources: Telephone English, John Hughes, P6. Read the article above and state it’s True or Fault. 1. Many nationalities greet people differently on the phone than they do face-to-face? _________________ 2. The Spanish are impolite. _________________ 3. When an Italian meets you in the street he greets you with the word ‘I’m ready.’ _________________ 4. At work, different nationalities use a simple approach to answer the phone. _________________ Telephone Number. Even it is just a number, but if you say the number not clear, it may cause confusing. So, here are some tips for you to read or tell the telephone correctly. For ‘0’ say zero or oh. For ‘22’ say two or double two (NOT twenty-two) (2 1 5) 6 9 0- 0 3 1 3 two-one-five (PAUSE) six-nine-zero (PAUSE) zero-three-one-three 0 9 4 - 6 2 8- 5 1 0 5 zero-nine four (PAUSE) six-two-eight (PAUSE) five-one-zero-five 2363–0294 two-three-six-three (PAUSE) zero-two-nine-four 2 8 3 1- 8 6 6 6 two-eight-three-one (PAUSE) eight-triple-six 287-3645 Two-eight-seven three-six-four-five Speak up !

64 a. 642-2599 b. 2630-7661 c. 2225-5449 d. 2666-7777 e. 0928-839-162 f. 2364-2891 g. (797) 695-2187 h. (0800) 122-127 Write these phone numbers in the table and practice saying them. Your home number Your work number Your mobile Your office extension A colleague’s number Your manager’s number Your country’s international dialing code When you make a call, it’s a good idea to check the other person has time to talk. Are Do Have Can Is 1 ____ this a good time to talk? a. Sorry, can you call again later? 2 ____ you busy right now? b. Now, it’s fine. 3 ____ you have a second or do you want me to call later? c. Yes, we have rather. I’m just dealing with something. 4 ____ I rung you at a busy time? d. Yes, it’s fine. 5 ____ we talk now or later? e. I am rather. Do you mind calling back this afternoon? 1. __________ 2. _________ 3.__________ 4.__________ 5.__________

65 Rebecca Johns speaks to a receptionist and then Preeyapha. Put their conversation in the correct order. Number the phrase. ______Hello, Can you put me through Preeyapha, please? ______Hi Preeyapha, it’s Rebecca. ______One moment Ms. John. ______Do you have a second or do you want me to call later? __1___Good morning. Can I help you? ______Certainly. Can I have your name, please. ______Hello, Preeyapha speaking. ______No, now is fine. ______Yes, it’s Rebecca Johns. ______ Oh, hello Rebecca. Reason for Calling d) place e) query f) request a) apply for b) arrange c) make an invoice a job an order a catalogue a complaint a course Write them down for a phrase; a) apply for a job . b) ___________________________. c) ___________________________. d) ___________________________. e) ___________________________. f) ___________________________.

66 Listening: Listen to the audio and match three words in the table and complete the phrase. to connection to in regard of is about about with someone the ‘s like to ‘d because with 1. Can I speak __________ ____________ ___________ receiving a brochure…? 2. I’m calling ________ _____________ ___________ a payment… 3. The reason I’m phoning _______ ___________ _________ some rewritable CDs… 4. Hello. It’s ______ __________________ ________ the advert… 5. Hi. It _______ ________________ ________ English Lessons … 6. I _________ ______________ _______________ change something. Language Focus Study this grammar summary. Decide if sentences 1-10 are correct ( √) or incorrect ( X ) Can I speak to someone about + noun / verb + ing I’m calling about + noun / verb + ing It’s with regard to + noun / verb + ing It’s about + noun / verb + ing I’m phoning because of +noun I’d like to + infinity I’m phoning to + infinity 1. Is there someone I can speak to about applying for the course? ( ) 2. There’s someone on the line calling about the new job. ( )

67 3. I am calling arrange a meeting. ( ) 4. It’s with regard to place an order. ( ) 5. It’s about Natalie, I’m afraid. ( ) 6. I’m phoning because of requesting a brochure. ( ) 7. I like to speak to someone about the project. ( ) 8. I’d like to have a chat. ( ) 9. I’m phone to ask for a catalogue. ( ) 10. It’s with regard to your request for a brochure. ( ) Listening Sometime the person who answers has to connect the caller to another person. Choose the correct word in italics in the phrases for connecting the caller. 1. I’ll put / connect you through……………….. 2. Let me just see if someone available to answer/ deal with this …………………. 3. You need to speak to my colleague. I’ll try/ transfer his number for you…. 4. I’ll transfer / put you to Silvia. 5. I’ll put you on/back through to reception. Leaving message Read these phrases; • Can you ask him to call me back? • Can you just tell him I called? • Can you ask her if we’re still OK for six o’clock tonight? • Can you say Preeyapha called? *When we ask or tell someone to do something. We always use indirect object (him/her/them) after tell and ask, but not after say. Complete these phrase with tell, ask or say. 1. Can you ________her I rang? 2. Can you ________her to call me back, please? 3. Can you ________I’m arriving at nine? 4. Can you ________ them it’s very urgent?

68 5. Just ________ I’ll call again later. 6. I’d be appreciate if you could _______him to call me back. 7. This message is to _______her weather she received the fax. 8. It’s only to ________ them all that we’ll start a few minutes late tonight. Taking messages A: Listen to someone taking a message. There are three mistakes. Correct them. Message for : Herman Name of Caller: Matha Starlingova Telephone Number: 00 39 456 711 Pease call back: Urgent: Send Brochure: Message : She like you to look at the website. The address is www.m-sterigova/hdm_ test66 Match reasons 1-10 with phrase a-j from the listening. Reason Phrase 1. Ask the caller to wait. _____ a) Can I take a message? 2. Say, you are ready to start. ____ b) Sorry, one moment. 3. Check the spelling. ______ c) I’m just getting a pen. 4. Check the difficult spelling.______ d) OK., Go ahead. 5. Offer to take a message.________ e) As in M-A-R-T-H-A. 6. Check the message. _______ f) Can you spell that? 7. Give a reason for waiting. ______ g) Is that S-T-A-R, ‘A’ as in ‘Amsterdum’? 8. Check if that’s the end of the message. _______h) What’s it in connection with? 9. Ask for spelling.________ i) I’d better read it back to you? 10. Find out the reason for the call. _____ j) Anything else?

69 When you speak on the phone, and sometime you need to check the spelling with Alphabetical. They might be the name of person, places, countries. Please try to think about anything that easy for you to remember and easy to understand. Operation Use Hotel Use Telephone Use Your Own America _________ Alpha Able Bangkok _________ China _________ Bravo Baker Denmark _________ England _________ Chalie Chalie France Delta Dog Echo Easy Foxtrot Fox _________ Golf George Germany _________ Hong Kong ____________ Hotel How India ____________ Japan ____________ India Item King ____________ London ____________ Juliet Jimmy Malaysia ____________ Norway Kilo King Lima Love Mike Mike November Nancy ____________ Oscar Oboe Osaka ____________ Poland ____________ Papa Peter Queen ____________ Russia ____________ Quebec Queen Singapore ____________ Thailand ____________ Romero Roger United ____________ Victory ____________ Sierra Sugar World ____________ X-ray ____________ Tango Tare Yesterday ____________ Zebra ____________ Uniform Uncle Victor Victor Whisky William X-ray X-Ray Yankee York Zulu Zebra

70 PREEYAPHA = Peter Roger Double Easy York Able Peter How Able . SOMLAK = ______________________________________________________________ MESATHIDA = ___________________________________________________________ ALBERT = _______________________________________________________________ SUDARAT = _____________________________________________________________ WANTHIWA = ___________________________________________________________ Practice spelling your name and clarify your name with the spelling. My name is Preeyapah, P like Poland , R like Russia , Double England, Y like Yesterday, A like America, P like Poland, H like in Honkong and A like American . Your Name :________________________ Spell as ___________________________________________________________________. __________________________________________________________________________. __________________________________________________________________________. __________________________________________________________________________. Your friend’s name : _________________________________________________________. Spell as ___________________________________________________________________. __________________________________________________________________________. __________________________________________________________________________. Here are some word for saying email and website addresses. @ = at . = dot / = slash _ = underscore - = hyphen preeypha.bis = all lowcase PREEYAPHA.BIS = all uppercase For example: www.m-preeyapha.com/htm_test66. www, dot, m, hypen, preeyapha, dot, com, slash, htm, underscore, test , six, six, dot. Write the email and website address and practice saying them. Your email address: _________________________________________________ Your friend’s email address: ___________________________________________ Your university’s website: __________________________________________ Your faculty’s website: __________________________________________ Your favorite website: __________________________________________ Asking the Caller to wait

71 Do you always answer your phone? Do you stop conversation to answer? And if you have to ask someone to wait on the phone, what are you going to say? When a caller has to wait, we often describe what is happening with the present continues from the verb. For example; Hang on a second. I’m just getting a pen………………………… Complete the sentences and change the verb to present continues tense. not/answer come deal look open out ring run work 1. Please hold. I _______________________ you through right now. 2. My other phone________________. I think it’s the office. Sorry, let me get this. 3. Hang on a second. I ________________ for his extension number. 4. Sorry, he ___________________ (his phone) 5. Maybe he _______down in the laboratory. 6. One second. I ________________just _____________the document on the computer now. 7. Don’t hang up! They _________________________into the room right now. 8. I’ll be with you in a second or two. I ____________just___________with something. 9. Sorry, my battery ________________out. Let me call you back later. Asking for repetition and clarifying. Complete sentences 1-10 with these pair of verbs. be + speak got + read hear + try mean + know need + write say + catch speak + repeat spell + be understand + mind 1. I’m not sure if I ________________. Would you ________________repeating it? 2. Please _______________up. I can’t _________________you very well. 3. Can you ______________that again? I didn’t ________________the last part. 4. Sorry, that __________________too fast for me. Can you____________more slowly. 5. Please _______________your surname again so I can _________________sure. 6. I’m sorry, I still don’t know what you ___________________. Is there anyone in your office who ______________________ Spanish? 7. I think I’ve_____________________it but let me just __________________it back to you. 8. Sorry, I don’t _________________ English very well. Can you ________________it?

72 9. Perhaps you _______________to email me, in case I didn’t _______________it down correctly. 10. I can’t _______________________you properly. You better _____________calling again. Recorded information on the Phone. Sometime we often use or heard imperative verbs in automatic or recoding message record to give instruction. Complete the instruction with an imperative from the box below. dial hold pick press put select speak switch try 1. ___________________two to talk to one of our operations. 2. __________________ zero for an outside line. 3. All our lines are busy. _______________________again tomorrow. 4. Please___________________after the tone. 5. __________________up the receiver. 6. _________________ in a coin. 7. Please _________________off all mobile phone during the flight. 8. ___________one of the following operations. 9. Please ____________________. All of our operations are busy. Listen to the recording message. Recorded messages are easier to understand when the speaker uses pause between information. Listen these two messages, in message 1 notice how the speaker pauses where you see the slash /. In message 2, please put the slash / where you hear the speaker pause. Message 1 The number you are calling has been changed. / Please dial the following number. / Oh four five, / two nine five. /oh four / oh six. Message 2 Thank you for calling our cinema customer hotline. Please select one of the following options: for details of our films, press 1 ; to book tickets, press 2. Activity : Write your own message by completing these phrase and record your voice in the audio file. Imaging you are working in the company and you need to record your voice to the automatic voice message on the phone of the company. Hello. This is ___________________________________________________________________. We are sorry the number you call__________________________________________________. Please leave a message after the tone or call on ____________________________________. Thank you for ___________________________________________________________________.

73 Leaving voicemail message Imagine you are leaving a voicemail message to Ms. Preeyapha and complete the message in your own words, and record your message. Noted, you met her at the conference and you would like to discuss a few idea about the business. Hello, _____________________________________________________________________ My name’s _________________________________________________________________ I work for _________________________in _______________________________________ You might remember that we___________________________________________________ You suggested I call you to _____________________________________________________ You can contact me on_________________________________________________________ I won’t be in this afternoon but you can normally reach me ___________________________ Or I’ll try calling you again ____________________________________________________ Look forward to speaking to you. Good bye. Telephone in working life A Lot of Answering to Do John is very busy because he receives many phone calls. Let see how’s he handles the situation if there are many phone calls. C1 = Caller 1 C2 = Caller 2 C3 = Caller 3 Tel. = Telephone John : I have to write a report! If the phone keeps ringing off the hook all day, I am going to be here all night! (looking at the phone) Don’t ring-- Tel: Ringiiiinnnnggggg John : Oh….(Answering) hello, Liveville International. May I help you? C1 : Yes, I’d like to speak with Randall Peter, please. John : One moment, please. I’ll transfer you. (Hanging up) Now, if Mr. Telephone will just stop-- Tel: Ringiiiinnnnggggg John: Liveville International. May I help you? C2: Hi, I am trying to reach Wendy Jenkins. John : Ms. Jenkins is not in at the moment. May I take a message? C2: Yes, tell her that Arnold Thomas called. John: I’kll tell her as soon as she returns. (Hanging up) Now, back to my report-- Tel: Ringiiiinnnnggggg John : Aaahhh! I hope I don’t lose my temper. (Answering) Liveville International.

74 C3: Hi, John. This is Frank cooper. I hope you are not busy. John : Well, actually -- C3: Let me tell you about my new project. It’s only take an hour. John : (Looking frustrated) Help ….. (later that day) John : (Hanging up the phone) Finally, everyone has gone home. I am taking the phone off the hook and I’m starting my report. No more--- Other Phones : Rinnnnnggggggg! Riiiiinnnnnggggg!! Riiinnnnggggg!! Rules for Using Cell Phones at Work Etiquette Tips for Using Your Mobile Device on the Job By Dawn Rosenberg McKay Updated October 25, 2016 Who doesn't love the convenience of a cell phone? Your family and friends can reach you at any time, for any reason, no matter where you are...even at work. While that accessibility may be a great way to stay in touch with your loved ones during the day, your cell phone use at work can distract you from doing your job and it may annoy your boss or coworkers. Many employers have formal policies that govern when or where workers may use their mobile phones. In some workplaces, they are off limits altogether. In others, while policies do not entirely forbid them, they are frowned upon. Become familiar with the policy at your job, whether formal or informal, before you even think of using your device on company time. Even if your boss allows you to use a cell phone at work, you should use good judgment about how you do it. Be mindful of your coworkers and your boss, not to mention your own ability to get your job done. Here are some rules you should follow: 1 Turn Your Ringer Off 2 Use Your Cell Phone Only for Important Calls 3 Let Your Cell Phone Calls Go to Voicemail 4 Find a Private Place to Make Cell Phone Calls 5 Don't Bring Your Cell Phone into the Restroom ... Ever 6 Don't Bring Your Cell Phone to Meetings

75 Lesson Plan Unit 7 Memorandum, Letter, Email Content • Memorandum • Business Letter • Email Objectives At the end of this unit, student will be able to 1. Summarize and understanding memorandum, letter, and email 2. Identify form, type, and element of memorandum, letter, and email. 1. use vocabulary, expression, and language appropriately. Instructional Procedures and Activities 1. Study the material and follow the course instruction. 2. Listening the dialog and speaking practice 3. Reading Practice activities 4. End of unit exercise Instructional Materials 1. Handout 2. Power Point Presentation 3. Audio CD 4. Exercise Assessment and Evaluation 1. Class participation 2. Quizzes 3. Mid-term Examination 4. Final Examination

76 Unit 7 Memorandum, Letter, Email Memorandum In the past before the email started take a major part in communication, the way to communicate within the company is the using of memorandum. The staff of the company may receive several memorandums a day from their letter box, tray-in, and it can be sent to another department though the system of the company. But nowadays, since all electronic device and other online communication such as email, lines, Facebook, take over and people prefer to use them than using hard-copied or paper. We are now in the stage of paperless and electronic world. However, memorandum still have its own important role in many offices, especially government office. Discuss on these questions in class. ➢ Some people think that memos are informal way of communication (or less formal than a traditional letter.) Do you agree? _______________________________________________________________________. _______________________________________________________________________. ➢ If someone send you a badly written letter, do you think it annoying? Are you more understanding if you know they are not writing in their first language? _______________________________________________________________________. _______________________________________________________________________. ➢ Is there anything else about written correspondences that annoys you, e.g. not using a sensible title in the subject line, not including the original message when replying, etc? ______________________________________________________________________. ______________________________________________________________________.

77 What is memorandum? The word ‘Memo” is an abbreviation of the word memorandum. Memos are very important in the office. They are used to convey information quickly to the staff. Memorandum always have a standard format but depending on the design of the company. It is used for communicating within the company (or what we know as Interoffice Correspondences), with many several purposes, e.i., to inform, to order, to congratulate, to request, to suggest, to invite and to confirm. For the format of the memorandum, it consist of ‘To’, ‘From’, ‘Date’ , ‘Subject’ or ‘Ref.’ In general, there is no need to use the salutation and complimentary closing, and it’s often ending with signature or abbreviation of a person name. Objective of writing a memorandum are 1. To give information 2. To ask for information 3. To inform the decision of the board of company 4. Ask for cooperation and decision Some company have their own memorandum format. Examples; Name and position of receiver MEMORUNDUM Name and position of sender To: Bella Viear, Administrative Assistant From: Preeyapha Bishop, PA to Chiarman Reference part. Ref : SC /MW No need to put salutation Date : 25 May, 2018 Subject is firm and clear IN-HOUSE DOCUMENT FORMATS The body and details should Many congratulations on recently joining the staff in the Chairman’s office. I hope you separate in to paragraph. will be very happy here. Summarize at the ending part. I am enclosing a booklet explaining the company’s general rule regarding document formats. However, I thought it would be helpful if I summarized the rule of ease of reference.

78 1. DOCUMENT FORMATES All document should be presented in the fully blocked format using open punctuation. Specimen letters, fax messages, memoranda and other documents are included in the booklet. Thiese example should guild you in our requirement. 2. SIGNATURE BLOCK (LETTERS) In out going letters, it is usual to display the sender’s name in capitals and title directly underneath in lower case with initial capital. 3. NUMBER ITEMS In report and other documents, it is often necessary to number items. Subsequent numbering should be decimal, e.g 3.1, 3.2, etc. No need to have I hope these guidelines will be useful and that you will study the layout shown in your complimentary close booklet. If you have any question. Please do not hesitate to ask me. Have enough space for sign Preeyapha Bishop Enclosure (if have) Carbon-Copy (if have) Enc CC: HR Department Adapted from Model Business Letters, Emails and Other Business Document, P259. Example of Memorandum to all staff MEMORUNDUM TO : All staff FROM : Preeyapha Bishop, Operation Manager Date : 25 May, 2018 SUBJECT: Emergency Contact Number On several occasions recently there have been some emergencies when it was necessary to contact employees’ families. Sometime it has been very difficult to obtain contact details quickly. I feel it’s very necessary to keep an up-to-date list of contact names and telephone numbers. Please contact Ms.Meshathida Wanchai, our company secretary, and let her

79 have at least one name and telephone number (work at home) of someone who we can contact in an emergency. This information, of course, be kept confidential. Many thanks Writing with Tone The tone can express and show your emotion and feeling through the word you use, the level of formal and informal, and the attitude toward the message to the receiver. So, when writing to communicate with in the company, it means that you already know each other with the people in your company so it is the informal way of communication. The message should be direct and clear, but still keep the tone of politeness. When you write, it shows ➢ The status of the writer ➢ The status of the receiver ➢ The relationship between you and the reader ➢ The message the you wrote ://www.aje.com/en/arc/how-to-write-grant-that-will-get-funded/ http Exercise 1 : Now, let consider the following sentence carefully together. Please tick √ if you think it is appropriate, and tick X if you think it’s inappropriate tone.

80 1) ____I have look to your report and am totally confused. Please see me urgently to clarify. ____I have some question about your report. Please come to see me to discuss. 2) _____Please let me have your report by tomorrow morning. _____Have you report on my desk by 8 am tomorrow at the latest? 3) _____The new price structure you suggested is totally impractical. _____I have some suggestions about the new price structure you suggested. 4) _____Our phone bills are enormously Hight. Please tell your staff to stop making many personal call. _____Our telephone bills have increased considerably. Please ask your staff to avoid non-urgent personal calls during working hours. 5) _____Unfortunately, we cannot fix the issue with your computer. It looks like time to invest in a new one. _____IT department can’t do anything about your problem. You need a new computer. Exercise 2: Read the following memorandum. What do you think about it? Is it appropriate or not? If not, why? Write down and sharing your idea with the classmate. Mesa Appreciate if you would consider and bear in mind that I am no longer responsible for dealing with petty cash. Some of your staff keep bringing their voicers to me, but this responsibility has been taken over by Wanida in Accounts, she is the one who should be contacted henceforth for all petty cash matters. Your co-operation is appreciated in making sure all yr staffs know about it. BRgs Preeyah I think it ______________________ because __________________________________________. _______________________________________________________________________________. _______________________________________________________________________________. _______________________________________________________________________________.

81 Be careful: sometimes writing can create confusing. When you write, please try to use the appropriate tone. Comparing the below message with the previous one. Can you notice the different? Hi Mesa Some of your staff are still bringing their petty cash couchers to me. However, this responsibility has been taken by Ms. Wanida in Accounts. Please let your staff know that they should deal with Ms. Wanida in the future. Thanks for your help, Mesa. Preeyah Here is another example of inappropriate tone. How do you feel if you are a person who read this message? Example 1 Subject: Lunch hours It has come to my attention that some employees are taking longer than their scheduled lunch break of one hour. This situation cannot be allowed to continue. It places an unfair strain on those who try to be on time. Co-operation of all staff is expected so that this problem can be corrected. Serious repercussions will result for anyone who continues to abuse the system. Thank you and regards Exercise 3: Answer the question. 1. How do you feel after read this memo.? ________________________________________________________________________. 2. If you were an employee of this company, what are you going to do? ________________________________________________________________________.

82 3. Do you want to change it? How? ________________________________________________________________________. Example 2 Subject: Lunch hours As you know, lunch breaks are scheduled for one hours between 11 am. to 12 pm. Unfortunately, some staff have been extending this one-hour break, and this has cause a lot of inconvenience for other. I realize there will be time when you may need a longer lunch break. On such occasion, please ensure appropriate cover in advance. I am sure you understand the importance of keeping to our allocated working hours. Thank you very much for your cooperation. Exercise 4: Please write 3 sentences that you compare example 1 and example 2. EX. The example 1 is more appropriate than the example 2. 1)_____________________________________________________________________________. 2)_____________________________________________________________________________. 3)_____________________________________________________________________________. An approach for a memo When you have to issue a memorandum, you have to be careful with the approach using and to make sure that the reader will understand you. There are 2 main approaches, 1) Direct Approach and 2) Indirect Approach. 1.Direct Approach is the popular and convenient to write a memo or any other business document because it will easy for the reader to get the main idea of the message.

83 When you use the direct approach, the main idea (such as a recommendation, conclusion, or request) comes in the \"top\" of the document, followed by the evidence. This approach is used when your reader will be neutral or positive about your message. This way, it start with the main idea and follow with supporting details a)_____________ b)_____________ c)__________________. 2. Indirect Approach is opposite the direct approach. It is an attempt to find a solution to a problem. In the indirect approach, the evidence is presented first, leading therefore to the main idea. This is an inductive argument. This approach is best if your reader may be displeased about or may resist what you have to say. “Writing letters, reports, notes, among other things, are important skills for business and personal life. Effective letters will yield nothing but good results. More often than not, people assess others by the quality of their writing, hence it’s essential to write well. Here are some simple tips in writing a memorandum letter to get you started: • You should write memorandum letters in a brief and simple way. Be direct with the information you are sharing. Memos do not usually exceed a paragraph or two and is usually just bulleted list of information. • If it is a formal memo that is issued, the first part of the paragraph should state the purpose of the memorandum and then proceed to enlist additional information. • Maintain a professional tone and use easy-to-understand language in writing the memorandum, it is meant to be read by a number of people. Keep in mind that you should not include any personal statements. “Sources: https://www.quora.com/What-are-the-parts-of- a-memorandum Listen to the conversation and read the memo that follow, then answer the questions. Preeyah: Hello, Khun Mesathida. May I talk to you just a second? Mesathida: Oh, sure! Preeyah: I have a little bit problem. The two of new staffs whose desk are close to mine talk all time. This really bothers me since my work needs concentration. Is that possible to move my working partition?

84 Mesathida: I’m sorry to hear that. Could you please write me a memo explaining your problem and your request? Then we will try to find the best solution for you. Preeyah: OK. Thank you. Mesathida : You’re welcome. https://surveyla.wordpress.com/2010/08/19/back-at-the-office-interns-at-the-office-of-historic-resources/ PYP Memorandum To : Mesathida Wanchai, Personal Manager Date : May 25, 2018 From : Preeyapha Bishop Subject : Workstation relocating I am writing this memo to follow up on our discussion this morning concerning the location of my working station. I have had increasing difficulty working at my desk because of the noise. I would like to request to move my working station to another location. The two new staffs who have been move near my desk are very noisy. In the past, when there were no other workers in the area, I didn’t have this problem. Noise is a problem because my work involving transcribing note and writing letters that requires a lot of concentration. If it possible, I would like to request a different work station which is quiet. Thank you very much for considering this request and your help. Exercise 4 .Answer the following question according to the dialogue and the memo. 1. What does Preeyapha talk to Khun Mesathida? _____________________________________________________________________. 2. What is her problem? _____________________________________________________________________.

85 3. What does Khun Mesathida ask her to do? _____________________________________________________________________. 4. Are Preeyapha and Mesathida working in the same company? _____________________________________________________________________. 5. What is the written communication used within the company? How do you know? __________________________________________________________________________ General Business Letter According to Sumtum ( 2556), mentioned that those who receive your letters will impress before they read your message. All the elements of letter that appear to the reader’s eye such as the appropriate stationery, the correct letter parts, attractive display and property addressed envelopes, and including how you neatly type your letter, always make a good impression to the reader. And of course, if you are a person who are responsible for typing a letter for your company, you should be aware because you are a representative of the company. Same as Nantawan (2005), mentioned that since the initial impression a reader receives, it is strongly affected by the appearance of the letter, the arrangement of the parts of the letter.

86 Shirley, T. (2015) said that writing a letter in English is a challenge; especially if you are not a native speaker. There are some problems for non-native English speaker when they write because they think in their first language and translate into English, for example; using too complicated words or redundant, focusing only word instead of its meaning, and ending with not a good result. Shirly T., recommended writing a simple thing is the easy way to success writing a letter, using a language of 21st century, not old traditional styles. In addition, if you would like to make a good impression to the reader, how are you going to do that? So, using property paper with good quality can be considering as well. Normally we using A4 paper size for standard letter. Many companies have their own letter head which including the logo of the company, name of the company, company’s address, contact number, fax number, email address or URL and website. It is recommended that you should design the company letter head, especially company’s logo showing the identity of your company. For example : Based on Model Business Letters, Emails and other Business Documents by Shirey Taylor, there are 10 parts of the letter as the following. Business letter Part 1. Reference In the past, there were ‘our ref’ and ‘your ref’ on the top of the letter, but nowadays there is no longer using it. Reference usually appear at the left margin, to refer the running number of document that will help typist or officer to keep their documentation system. So, reference can be an abbreviation of typist name/ department/ or the company and follow by the running number. For example;

87 CRRU01/258 PYC/FN/246/2022 2. Date The date line can be at the center of the letter, under the letter head. Be careful when you type the date, do not use abbreviation for the month and never use all the number to write out date, month, and year because it can create the confusion. 1) Type out the full name of the month e.g. June 4, 2022 January 2, 2022 YES not 6/4/2022 1/2/2022 NO! 2) Never use date in figure e.g. 6/12/2022 or 6-12-2022 3) Recommend using either one of a common style depending on your company pattern. American Style = June 12, 2022 British Style = 12th June, 2022 **Note : do not put the period (.) after the date *** 3. Inside address It is the name and address of receiver or the addressee which is the same name on the envelop. The addressee can be either name of the company or an individual. It is better to direct your letter to a specific person by using his/her name on the first line. If you don’t know the name, type his/her position title rather than the company name alone. And when you write direct to a person, please use a courtesy title (Mr., Miss, Mrs.) and use ‘Ms.’ If you don’t know her marital status. If the person have a professional title (Dr., Prof. Asst.,Prof.), please write their professional title. e.g. Mrs. Preeyapha Bishop General Manager Smart Communication Co.,Ltd. 80 M. 9, Bandoo Sub-district, Muangu District,