Technology NEWLETTER FALL 2019 Publication

The Office of Technology Administration Xavier University of Louisiana Issue: 4 / Volume 1 / December 2019 Technology Strategically Creating a Competitive Advantage at Xavier University of Louisiana XAVIER STUDENTS Inside this issue: SHINE AT LOUISIANA -LA IT Educational Showcase! -New VP IT/CIO at XAVIER IT SYMPOSIUM -IT New Employees Highlight -Bits & Bytes Students from the Departments of -New Technology Initiatives Computer Science and Business -Cyber Security Holiday Safety Showcased Technologies at the -XULA Apps Louisiana IT Symposium!

EDUCATION SHOWCASE LOUISIANA IT SYMPOSIUM 2019, Sheraton New Orleans Dr. Moore is a member of the CIO Advisory Board of the Louisiana IT Symposium and also was a panel- ist for the session titled, Becoming a One-Handed CIO. The Office of Technology Administration was invited to participate in the Louisiana IT Symposium Conference, held at the Sheraton, New Orleans on November 13, 2019. This year’s Some of Xavier’s Brightest! theme “Education Showcase” highlighted local Higher-Ed institutional programs showcasing Technology Education Joshua Lewis - Senior Business Administration Initiatives. College of Arts & Sciences Xavier showed up and showed out! Refilwe Carroll - Freshman XULA Students were a Technology Hit!! Computer Science Ms. Refilwe Carrol and Mr. Dejonn Jackson showcased their Division of Mathematical and Physical co-authored APP in which Drones are programmed to follow Sciences: Computer Sciences & Comp Humans or see Colors. See it in action! This original project was Engineering part of XULA course: Introduction to Engineering Design (Dr. Shafiqul Islam). Students utilized Drone APPs written from Dejonn Jackson - Freshman SCRATCH, programming language. Additionally, these Freshman Computer Science students developed their own Python programming code. Division of Mathematical and Physical Mr. Joshua Lewis showcased his Oh Shoot mobile phone repair Sciences: Computer Sciences & Comp business, through the Division of Business, XULA Entrepreneur- Engineering ship Institute Program (Dr. Joe M. Ricks, Jr. and Mr. Mark Quinn). This student run service has a University on-campus location (Library Resource Center, 1st floor) for your convenience. Established in 2010, the Entrepreneurship Institute (EI) has been creating an environment of innovation and creativity for XULA students, faculty, staff and the New Orleans community. Featuring:  Same Day Repair in Under 60 minutes  Using Certified Technicians  Providing Exceptional Work Xavier Student Freshman—Dejonn Jackson, Programming his Drone to fly using Python Computer language.

Introducing: Vice-President, Dr. Mable Moore Moore Named VP for Technology Administration at Xavier University of Louisiana Dr. Mable Moore has been named the new Vice President for Technology Administration at Xavier University of Louisiana. Moore, who holds a Ph.D. in Education and Administration and Leadership from the University of Texas at Austin, and both B.S. and M.S. degrees in computer science from LSU and Southern University at Baton Rouge respectively, has more than 30 years of experience in technology information systems and in Higher Education. “We are very fortunate to have identified an individual with Dr. Moore’s impressive credentials, years of experience, and wealth of expertise to serve in this key role”, said President Verret. She comes to Xavier from Savannah State University, where she served as Vice President for Institutional Effectiveness and Chief Information Officer. Joshua Lewis - Senior Refilwe Carroll - Freshman Dejonn Jackson - Freshman Business Administration Computer Science Computer Science College of Arts & Sciences Division of Mathematical and Physical Sciences: Division of Mathematical and Physical Sciences: Computer Sciences & Comp Engineering Computer Sciences & Comp Engineering In the perfect world my job would In the perfect world my job be: CIO @ Google, but presently I would be: President of a Billion am a Sr. Programmer! dollar Hedge fund, but presently I am a Programmer! Technology Employee Ashley Spotlight Deepak Mirdwal Jabari Wilson Mr. Deepak Mirdwal has been employed with Xavier since Mr. Jabari Wilson arrived at Xavier June 2019, and is a valued June 2019, arriving with more than 6 years of programming member of the Applications and Reporting Team. He serves as experience. He serves as a Sr. Applications Programmer, and a Jr. Applications Programmer. Jabari has been instrumental is a valued member of the Applications and Reporting team. in the migration of the PEARL Assessment letter from Brio to Deepak is proficient in various innovative technology tools Argos. Additionally, Jabari has co-lectured with the Office of utilized by the University. He served as lead programmer in Graduate Programs on his experiences attending the Apple the automation of the Employee Benefit Payroll Deduction Code Academy where he obtained Apple Teacher Certifica- processes, as well as migrating the New Student Applicant tion. He is also collaborating with instructors at Xavier and Banner Integration to a more robust integration tool. His cur- local universities. He hopes to begin a Coding Club at Xavier. rent project focus is the development of an Employee Benefits The Office of Technology Administration welcomes Jabari and Portal. The Office of Technology Administration welcomes looks forward to his expert contributions to Xavier University Deepak and looks forward to his expert contributions to of Louisiana. Xavier University of Louisiana.

Welcome: The Helpdesk To The Innovative World of Helpdesk Ticketing System Banner 9! ITC Helpdesk The long anticipated wait is over! Banner 9 has been Your first Point of Contact! fully implemented and is currently in use by all end users. The Office of Technology Administration has Please submit all service requests via ServiceNow been working with functional areas to ensure that at https://xavierprod.service-now.com/sp. If the each area is trained on Banner 9. IT will continue to request is due to a problem, please include when provide Banner 9 training resources. the problem started and any documentation such as screenshots or error messages. According to Ellucian, Banner 9 is no ordinary up- Please click on the link below for the online video grade. It delivers a fresh user experience, all-new which walks you through creating a Helpdesk tools, and significantly improved capabilities across ticket: the Enterprise driving new efficiencies and focusing https://www.youtube.com/watch?v=NE6VE9QhcjA on student success. Additionally, please click on the link below to review one of our top rated articles within Some of the new enhancements/features in Banner 9: ServiceNow, Incident Priority Rules:  Updated Look-and-Feel - Banner 9 delivers a http://www2.xula.edu/itc/helpdesk.html more modern and user-friendly interface As stated in the article, it is important for everyone to select the appropriate options!  Choose Your Web Browser – With Banner 9 you can use any modern web browser, removing the reliance on Internet Explorer  Automatic Authentication - No need to maintain a separate Banner password! You will sign-in using your Xavier domain username and password XULA student Brittney Dzidza preparing for Final Exams in the newly renovated 24-Hour Student Study area. The renovations included new flooring, tables and seating affording students additional comfortable study area.

Major Capital Improvements NETWORK INFRASTRUCTURE UPGRADES Network upgrades of the wired and wireless networks on campus will be phased in over the next several months. These major capital projects will position Xavier to: - Manage the growing network demands and reduce network outages - Dynamically provision network security and infrastructure services for growth and capacity for 8-10 years into the future - Improve Wireless capacity, reliability, and improve signal strength on campus while moving to the latest Wi-Fi 6 Standard *(NEW) STUDENT *(NEW) FACULTY/ STAFF LAPTOP / TABLET / LAPTOP / TABLET / ELECTRONIC DEVICE ELECTRONIC DEVICE LOANER PROGRAM LOANER PROGRAM Launching Spring 2020! These Loaner programs will support the needs of students, faculty and staff members who require the use of a University owned laptop/tablet/electronic device for a limited period of time.

Cyber Security Some criminals create fake web- Holiday Safety sites to prey on shoppers who are out there looking for the best deal The holiday season is upon us, which means wallets are burn- possible. They’ll replicate the look ing holes in pockets around the world faster than a Yule log. of real sites or use the names of The National Retail Federation estimates that retail sales during well-known brand names. If you’re this festive season could launch to as high as $720.89 billion. shopping for a bargain online, you And that means millions of people will opt to shop for gifts online may be directed to one of these rather than having to wait in long lines, fight for parking, and fake websites, so it’s important to dodge impatient crowds. While you’re compiling wish lists and keep an eye out for websites that shopping lists, this is also the time of year many cybercriminals advertise prices dramatically roll out their best-dressed scams, dampening the holiday spirit cheaper than anywhere else or for people around the world. Be careful - use trusted websites! offering products that are other- Here are some key tips for protecting yourself not only during wise sold out. the holidays, but throughout the whole year: The products are generally so cheap because the items may be counterfeit, stolen, or even worse, you may not even receive your purchase. Here are a few more tips to protect yourself: Even if you don't shop online often, it is Protect your Devices wise to regularly review your credit card Take the time this holiday season to statements. It will help you to identify suspi- also ensure your computer or mobile cious charges, especially after you used device is secure. Cybercriminals can your card to make a purchase at a new site. try to infect your devices in an attempt to harvest your bank accounts, credit If you believe you've fallen victim to credit card information, and passwords. card fraud, immediately contact your credit Remember these tips to keep your card company. devices secure. Here are more tips to help you keep your card and banking information safe:  Sign up to receive notifications every time a charge is made to your card. Some companies will allow you to elect text mes- sages or emails the moment a purchase has been made.  Consider using a credit card just for online purchases. That way, if it is compro- mised, you can easily change the card with- out impacting any of your other payment activities.

WEPA / XULAgo / XULASafe STUDENT CAMPUS PRINTING INFORMATION / LOCATIONS 10 WEPA Locations XULAgo MAC Print APP WINDOWS Print APP FEATURES XULASafe Mobile APP  Single Sign-On Place campus security and safety in your pocket with the new XULA Safe APP. A collection of fea-  Campus Directory tures and tools to help you stay safe during your day to day at Xavier University of Louisiana.  Campus Events Calendar FEATURES  XULAGold  Instantly Receive Important / Emergency Noti-  Access your grades and course fication information  Virtual Walk-Home, Mobile Blue-Light and  Emergency contact information Friend-Walk Access the Campus Map, Dining Infor-  Emergency Plan Available mation, ITC Helpdesk, News, and more...  Mobile Blue Light Silent Alarm directly from your device!  Campus Map / Searchable Interactive Map  Chat with a Dispatcher in Real-Time for Assis- XULAgo XULASafe tance  Report Crime / Power Outages Instantly  GPS Location / Share your location with Friends & Family  Campus Safety Status  Geo-fencing Ideal for Organizational Services

Merry Christmas Xavier Family - Support the next generation of eXcellence Click Here XAVIER UNIVERSITY OF LOUISIANA About Xavier University of Louisiana Xavier University of Louisiana, founded in 1925 by Saint Katharine Drexel and the Sisters of the Blessed Sacrament, is the only Catholic and historically Black higher education institution in North America. The ultimate purpose of the University is to contribute to the promotion of a more just and humane society by preparing its students to assume roles of leadership and service in a global society. Xavier ranks first nationally in the number of African-American undergraduates continuing to complete medical school and is leading the nation in bachelor’s degrees granted to African Americans in the bio- logical and biomedical sciences, the physical sciences, and physics, and in graduation of African- Americans who go on to earn doctorates in the sciences and engineering. OFFICE OF TECHNOLOGY ADMINISTRATION [ITC] Xavier University of Louisiana 1 Drexel Drive New Orleans, Louisiana 70125