GGC_ISR Report 2021

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Integrated Sustainability Report 2021Global Green Chemicals Public Company Limited100ǧƮǓƱƫǣǓɑmŚ÷ŝÏŭėŀĶÏīɑ\"ėŤëėŚīėĶ÷ɑȯm\"ȰOperational Discipline (OD) Improvement ProjectïøĉþĆìĄǰéĞćđîĉîēÙøÜÖćøǰ0QFSBUJPOBMǰ%JTDJQMJOFǰđóČęĂđÿøĉöÿøćÜǰšüî÷ÖćøðäĉïêĉÜćî×ĂÜóîĆÖÜćîǰ ĒúąÿŠÜđÿøĉöÖćøÿĆÜđÖêǰĉĆĆÙüćöđÿĊ÷ÜĀîćÜćîĔîÖøąïüîÖćøñúĉêǰēé÷ÿŠÜđÿøĉöÙüćöøǰÙüćöđ×ćĔÝǰęšĎššĔĀšĒÖŠĀĆüĀîćÜćîđÖĊ÷üÖĆïĒîüÙĉéĒúąüî÷ĔîÖćøðäĉïêĉÜćî×ĆĚîóČĚîåćîǰšęĉĆĆĂ÷ŠćÜöðøąÿĉìíõćóĔĀšĒÖŠĀĆüĀîćÜćîǰøüöëċÜĀćĒîüìćÜÖćøĒÖšĕ×ǰĊĉšĀćÖđÖĉéđĀêčÖćøèÞčÖđÞĉîĔîÖøąïüîÖćøñúĉêǰêúĂéÝîđðîÖćøǰŤŨÿøćÜüĆçîíøøöÙüćöðúĂéõĆ÷ìéÿĞćĀøĆïóîĆÖÜćîĔîĂÜÙŤÖøšĊ ęĊ(($ǰJNQMFNFOUTǰBOǰ0QFSBUJPOBMǰ%JTDJQMJOFǰQSPKFDUǰUPǰFOIBODFǰFNQMPZFFǰEJTDJQMJOFǰBOEǰQSPNPUFǰUIFǰPCTFSWBUJPOǰǰPGǰPO TJUFǰSJTLTǰJOǰUIFǰQSPEVDUJPOǰQSPDFTTǰCZǰQSPNPUJOHǰLOPXMFEHFǰBOEǰVOEFSTUBOEJOHǰBNPOHǰTVQFSWJTPSTǰSFHBSEJOHǰUIFǰDPODFQUTǰBOEǰEJTDJQMJOFTǰUPǰFGGFDUJWFMZǰQFSGPSNǰCBTJDǰUBTLT ǰJEFOUJGZJOHǰTPMVUJPOTǰUPǰFNFSHFODJFTǰJOǰUIFǰQSPEVDUJPOǰQSPDFTT ǰBTǰXFMMǰBTǰDSFBUJOHǰBǰHPPEǰTBGFUZǰDVMUVSFǰGPSǰFNQMPZFFTǰJOǰUIFǰPSHBOJ[BUJPO ƮǙǣǑNjǖǠDŽǐˏǒǜˑǙljNJ˱ƮƮǖɑPersonal SafetyïøþìĄǰÿŠÜđÿøĉöüçîíøøöÙüćöðúĂéõ÷ǰđóČęĂÿøćÜÙüćöêøąĀîĆÖĉĆĆĆšéćîÙüćöðúĂéõ÷ÿüîïčÙÙúĔĀšĒÖŠóîĆÖÜćîǰñšøĆïđĀöćǰĒúąǰšĆŠĎñšìęđÖĊ÷üךĂÜǰñŠćîēÙøÜÖćøìĊęĀúćÖĀúć÷ǰēé÷ĔîðŘǰ ǰöĊēÙøÜÖćøǰĎĊęéćîÙüćöðúĂéõĆ÷ÿüîïčÙÙúìĊęēééđéŠîǰéĆÜîĊšŠĚ(($ǰQSPNPUFTǰBǰDVMUVSFǰPGǰTBGFUZǰUPǰSBJTFǰBXBSFOFTTǰPGǰQFSTPOBMǰTBGFUZǰGPSǰFNQMPZFFT ǰDPOUSBDUPSTǰBOEǰSFMBUFEǰQBSUJFTǰUISPVHIǰBǰWBSJFUZǰPGǰQSPKFDUT ǰ0VUTUBOEJOHǰQFSTPOBMǰTBGFUZǰQSPKFDUTǰJOǰ ǰBSFǰBTǰGPMMPXT ǧƮǓƱƫǣǓɑ‘ÏĊ÷ŭƔɑ»ÏīĨɑÏĶñɑmêŤ÷ŝƍÏŭėŀĶɑȯ‘»mȰSafety Walk and Observation (SWO) ProjectïøþìĄǰéĞćđîĉîēÙøÜÖćøǰ480ǰêŠĂđîČęĂÜêĆĚÜĒêŠðŘǰ ǰđóČęĂÿøćÜüĆçîíøøöǰĉĆšìĊðúĂéõ÷ĔîĂÜÙŤÖøǰēé÷ÿÜđÿøĉöĔĀñïøĀćøøąéĆïñšÝĆéÖćøòć÷ǰęĆŠšĎ šĉĎśǰ 7JDFǰ1SFTJEFOU ǰîĞćìöÿĆÜđÖêóùêĉÖøøöÖćøðäĉïĆêĉÜćî×ĂÜóîĆÖÜćîǰĊĒúąñšøĆïđĀöćìÖÙîĔîÖøąïüîÖćøñúĉêǰñŠćîÖćøđéĉîÿĞćøüÝÖÝÖøøöĎčĉĒúąóùêĉÖøøöđÿĊę÷ÜǰøüöëċÜÙüćöðúĂéõ÷×ĂÜđÙøČęĂÜÝĆÖøĒúąǰĆĂčðÖøèêŠćÜǰėǰõć÷ĔîóČĚîìĊðäĉïêĉÜćîđðîðøąÝĞćǰ ǰüĆîêŠĂÿðéćĀŤǰŤęĆŨĆǰđðîđüúćǰ ǰîćìĊǰđóČęĂïĆîìċÖךĂöĎúĒúąøŠüöÿîìîćǰðøċÖþćĀćøČĂǰŨǰĀćÖóïóùêĉÖøøöìÖŠĂĔĀšđÖĉéÙüćöĕöŠðúĂéõ÷ĔîóČĚîìĊðäĉïêĉÜćîǰĊęĆęĆǰàċęÜñšÿĞćøüÝÿćöćøëÖúŠćüßöđß÷đöČęĂìĞćÜćîðúĂéõ÷ǰĀøČĂêĆÖđêČĂîĎĆđöČęĂóïđÝĂÖćøìĞćÜćîìĊęĕöŠðúĂéõ÷ǰđóČęĂøć÷ÜćîĔîìĊęðøąßčöǰĆÙèąÖøøöÖćøÙüćöðúĂéõ÷ǰĂćßĊüĂîćö÷ĒúąÿęÜĒüéúšĂöǰĆĆĉǰ ÙðĂ ǰìčÖđéČĂî(($ǰIBTǰDPOUJOVFEǰUIFǰ480ǰ1SPKFDUǰTJODFǰ ǰUPǰDSFBUFǰBǰTBGFUZǰDVMUVSFǰJOǰUIFǰPSHBOJ[BUJPOǰCZǰFODPVSBHJOHǰFYFDVUJWFTǰBUǰUIFǰ7JDFǰ1SFTJEFOUǰMFWFMǰUPǰMFBEǰUIFǰUFBNǰUPǰPCTFSWFǰUIFǰCFIBWJPSǰPGǰBMMǰFNQMPZFFTǰBOEǰDPOUSBDUPSTǰJOǰUIFǰQSPEVDUJPOǰQSPDFTTǰUISPVHIǰXBMLJOHǰTVSWFZT ǰ5IJTǰJTǰEPOFǰUPǰPCTFSWFǰUIFǰBDUJWJUJFT ǰSJTLǰCFIBWJPST ǰBTǰXFMMǰBTǰTBGFUZǰPGǰNBDIJOFSZǰBOEǰ

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Integrated Sustainability Report 2021Global Green Chemicals Public Company Limited102mĶ÷ɑ‘ŵŚɑmĶ÷ɑ ȷ Š(Ťɑ‡ŝŀĥ÷ëŭɑÁȷǮǬǮǭDžˏǙƴ˕ǙˏDŽǑˤLJˏ˕ƱǝǑDŽɑǵɑDŽƱDžǠǩNjlj˕ˤˏˑˤ1. Reduce Working Time2. Reduce Manhour3. Engagement4. Zero Emission5. Zero Accidents6. Zero Mis Operation7. Zero Loss8. Zero BreakdownǵȞɑÊ÷ŝŀɑ\"÷ƣ÷ëŭ;ŵÏŝñɑ ŀŵŚīėĶċ‡ŵĴŚ Ċŭ÷ŝɑDŽˏDŽǦNjǖƱǍǣƮǓǠNJǥNjˠljNJǣljǎNJǦǖǢɑ;ŝėŚɑYŀëĨˏȨɑ ǨƴƮljLJ˪ǣƱǣljǥǎǒƱɑ ɑƮlj˔ˤ1Ȩɑ ǨƴǥǙǖǣǥNjˣDŽǥǎǒƱɑ ɑǙˢljǣLJ˔ˤ5ˤ ÷Ċŀŝ÷ɑDž˔ǠƱƬˏljlj˗ǠDžɑǰɑDžˏǙǨljƫǣǓǥNjˣDŽǍǣƮǓǠNJȨɑ Ǩƴ˔Ʈljɑ ɑƮljLJ˪ǣƱǣlj2Ȩɑ Ǩƴ˔ǥǙǖǣLJǣƱǣljɑ ɑljǣLJˤ˪5Š÷ŤŵīŭɑŀĊɑŠ÷ñŵë÷Ƞɑ›ėĴėĶċɑDZɑĴėĶɑɑɑɑɑɑɑɑɑɑDZɑŤ÷ëɑĴÏĶĒŀŵŝɑǮɑ‡÷ŝŤŀĶɑɑɑɑɑɑɑɑɑɑǭɑ‡÷ŝŤŀĶƱˑǣǒljˢDŽǥDŽˤǒǙɑǎǙƫǥǓǣƫ˟ǩDŽ˔ǖ˱˔ljǓǣƱǙˏǖƫˏljǦǖ˔ǙǥƱˢljǓǣƱǙˏǖȨɑ ǓǣƱǙˏǖƴljǢǥǖˢǚɑǥƱˢljǓǣƱǙˏǖɑDZȟǬǬǬɑNJǣLJȨɑ ǓǣƱǙˏǖƴljǢǥǖˢǚǠˏljDŽˏNJɑǭɑǥƱˢljǓǣƱǙˏǖɑǯȟǬǬǬɑNJǣLJǓˤNJɎɑƫljljǢɑˏljˤ˒Ʈ˨ǠǧǠƫǣǜǜǣƮƹ˪ˏLJˤ˒ǥNjǖˤ˒ǒljƴˤǙˢDžƮ˱ǃǩDŽ˔Ȩɑ ǓǣƱǙˏǖƴljǢǥǖǚǠˏljDŽˏNJɑǮɑǥƱˢljǓǣƱǙˏǖɑǭȟDZǬǬɑNJǣLJˢȨɑ ǓǣƱǙˏǖƴǑǥƴǒɑǯɑǥƱˢljǓǣƱǙˏǖɑǭȟǬǬǬɑNJǣLJOriginallegs lock close pop up cpcs

103Ǡ˱NJˏDžˢǥǝDž˱ƫǓǢNJǙljƫǣǓnjǖˢDžɑ›ė÷ŝɑǭɑǦǖǢɑ›ė÷ŝɑǮɑȯƫǓǃˤȰ‡ŝŀë÷ŤŤɑ‘ÏĊ÷ŭƔɑ(ƍ÷ĶŭȠɑ›ė÷ŝɑǭɑÏĶñɑ›ė÷ŝɑǮɑǠ˱NJˏDžˢǥǝDžƫǓǢNJǙljƫǣǓnjǖDžɑ›ė÷ŝɑǭ˱ˢ‡ŝŀë÷ŤŤɑ‘ÏĊ÷ŭƔɑ(ƍ÷ĶŭȠɑ›ė÷ŝɑǭɑȯ ÏŤ÷ȰǠ˱NJˏDžˢǥǝDžƫǓǢNJǙljƫǣǓnjǖDžɑ›ė÷ŝɑǮ˱ˢ‡ŝŀë÷ŤŤɑ‘ÏĊ÷ŭƔɑ(ƍ÷ĶŭȠɑ›ė÷ŝɑǮɑȯ ÏŤ÷ȰǬǬǬǬǬǬ0Ǭ0ǬNj˥ɑǮDZDzǭǮǬǭǴNj˥ɑǮDZDzǮǮǬǭǵNj˥ɑǮDZDzǯǮǬǮǬNj˥ɑǮDZDzǰ2021ǥNj˖ǣǝǑǣǒɑNjɑǮDZDzǰ˥›Ïŝċ÷ŭɑĊŀŝɑǮǬǮǭǠˏDžǓǣƮǙǣǑdžˤ˒ƫǣǓNJǣDŽǥƲNJdžƱƬljǝǒDŽƱǣljɑYŀŤŭɑ›ėĴ÷ɑGĶĥŵŝƔɑ:ŝ÷Ŝŵ÷ĶëƔɑŠÏŭ÷ɑȯY›G:ŠȰɑȯƫǓǃȫǝlj˒ƱǖǣljƴǙǧǑƱƫǣǓLJǣƱǣljȰ˟˦ˏ˕˱ˤ˦˔ˏ˒˪YŀŤŭɑ›ėĴ÷ɑGĶĥŵŝƔɑ:ŝ÷Ŝŵ÷ĶëƔɑŠÏŭ÷ɑȯY›G:ŠȰɑY›G:ŠɑƬǠƱǎljˏƫƱǣljY›G:ŠɑŀĊɑ(ĴŚīŀƔ÷÷Ťȯ ÏŤ÷ȫmĶ÷ɑbėīīėŀĶɑ»ŀŝĨėĶċɑBŀŵŝŤȰY›G:ŠɑƬǠƱnj˳˔ǓˏNJǥǝǑǣY›G:ŠɑŀĊɑ ŀĶŭŝÏëŭŀŝŤȯ ÏŤ÷ȫmĶ÷ɑbėīīėŀĶɑ»ŀŝĨėĶċɑBŀŵŝŤȰǬǬǬǬǬǬ0Ǭ0ǬNj˥ɑǮDZDzǭǮǬǭǴNj˥ɑǮDZDzǮǮǬǭǵNj˥ɑǮDZDzǯǮǬǮǬNj˥ɑǮDZDzǰ2021ǥNj˖ǣǝǑǣǒɑNjɑǮDZDzǰ˥›Ïŝċ÷ŭɑĊŀŝɑǮǬǮǭƲ˪ǣljǙljnj˳˔ǥǜǒƴˤǙˢDžƲǣƫƫǣǓLJ˪ǣƱǣljɑȯƮljȰˤ:ÏŭÏīėŭƔɑǎljˏƫƱǣlj(ĴŚīŀƔ÷÷Ťɑȯ ÏŤ÷Ȱnj˳˔ǓNJǥǝǑǣˏ ŀĶŭŝÏëŭŀŝŤɑȯ ÏŤ÷ȰǬǬǬǬǬǬ0Ǭ0ǬNj˥ɑǮDZDzǭǮǬǭǴNj˥ɑǮDZDzǮǮǬǭǵNj˥ɑǮDZDzǯǮǬǮǬNj˥ɑǮDZDzǰ2021ǥNj˖ǣǝǑǣǒɑNjɑǮDZDzǰ˥›Ïŝċ÷ŭɑĊŀŝɑǮǬǮǭnjǖƫǣǓDŽ˪ǣǥljˢljƱǣljDŽ˔ǣljǠǣƴˤǙǠljǣǑǒǦǖǢƮǙǣǑNjǖǠDŽǐˏǒˏOccupational Health and Safety Performance



ǝˑǙƱǧƵˑƮ˱ǃƮˑǣLJˤ˒ǒƱǒljˏ˒˨Sustainable Value Chain

Integrated Sustainability Report 2021Global Green Chemicals Public Company Limited106ƫǣǓNJǓˢǝǣǓƲˏDŽƫǣǓǝˑǙƱǧƵǠNjLJǣljˑ˱Supply Chain ManagementǓ˔ǠǒǖǢɑǭǬǬɑƬǠƱƮ˳ˑƮ˔ǣǓǣǒǨǝƹˑǓˏNJLJǓǣNJǦǖǢNjƽˢNJˏDžDžǣǑƲǓǓǒǣNJǓǓǃLj˱ǓƫˢƲƬǠƱNJǓǛLJɏˢˢˏ100% of critical suppliers acknowledgeand comply with GGC’s BusinessCode of Conduct.ƮǢǦljljƮǙǣǑǎƱǎǠǨƲƬǠƱǖ˳ƫƮ˔ǣ˦Ǔ˔ǠǒǖǢɑǵǮCustomer Satisfaction was 92% njǖƫǣǓDŽ˪ǣǥljˢljƱǣljLJ˒ǜǣƮˏƹNjɑǮDZDzǰˤ˪˥Key Performance in 2021ǜǓ˔ǣƱɑ ŝÏĶñɑYŀƔÏīŭƔɑǥǎǠǓˏƫǛǣƿǣljǖ˳ƫƮ˔ǣǩǙ˔ɑ˨˒ȯ ŵŤŭŀĴ÷ŝɑŠ÷ŭ÷ĶŭėŀĶȰɑnjˑǣljƫǣǓǎǂljǣˏƮǙǣǑǎƱǎǠǨƲƬǠƱǖ˳ƫƮ˔ǣǨljǓǢǒǢǒǣǙ˦Build Brand Loyalty for CustomerRetention through the developmentof long-term customer satisfaction.ǥNjǣǝǑǣǒ˖GoalsǑˤƫǣǓDžǓǙƲNjǓǢǥǑˢljDŽ˔ǣljɑ(‘;ɑǜǣǝǓˏNJƮ˳ˑƮ˔ǣLJǜǣƮˏƹǨljǖ˪ǣDŽˏNJLJɑǭ˪ˤ˒˪ˤ˒ɑDZǭɑǓǣǒ ŀĶñŵëŭɑÏĶɑ(‘;ɑÏŵñėŭɑĊŀŝɑDZǭ1 Tier Critical Supplier stƮ˳ˑƮ˔ǣǓǣǒǨǝƹˑƲǢDž˔ǠƱǑˤƫǣǓNjƽˢNJˏDžˢDžǣǑƲǓǓǒǣNJǓǓǃLj˱ǓƫˢƲƬǠƱNJǓˢǛLJɏɑˏǓ˔ǠǒǖǢɑǭǬǬ100% of Major Suppliers must complywith GGC’s Business Code of Conduct.ƲˏDŽǜƱǜljƮ˔ǣDžǓƱDžˑǠǥǙǖǣLJƫ˪ǣǝljDŽˑˢˤ˒ƮˢDŽǥNjˠljɑǓ˔ǠǒǖǢɑǭǬǬ100% of products are delivered on time. ƮǢǦljljƮǙǣǑǎƱǎǠǨƲƬǠƱǖ˳ƫƮ˔ǣ˦Ǔ˔ǠǒǖǢɑǵǮCustomer Satisfaction is 92% ƲˏDŽǜƱǜljƮ˔ǣLJǑƮ˱ǃǐǣǎǥǎǒƱǎǠˑˢˤ˒ˤˤǦǖǢDžǓƱDžǣǑLJǖ˳ƫƮ˔ǣDž˔ǠƱƫǣǓˤ˒ƮˢDŽǥNjˠljɑǓ˔ǠǒǖǢɑǭǬǬDeliver 100% of productsŀĊɑŤŵĊƢëė÷ĶŭɑŜŵÏīėŭƔɑÏĶñɑĴ÷÷ŭŭĒ÷ɑëŵŤŭŀĴ÷ŝɊŤɑŝ÷Ŝŵėŝ÷Ĵ÷ĶŭŤȞ

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109ïøþìĄǰÝĆéĒïŠÜÙĎÙćđðîǰ ǰðøąđõìǰÙČĂǰÙĎÙćÖúöÝĆéĀćüĆêëčéĉïǰĉĆŠšŨŠščŠǰ 'FFETUPDL ǰÙĎŠÙćÖúöÝĆéĀćÿĉîÙćǰ /POǰGFFETUPDL ǰĒúąǰščŠšÙĎŠÖúöïøÖćøĂęîǰėǰ 4FSWJDF ǰēé÷ĔîðŘǰ ǰöÙĎÙćìñŠćîđÖèæǰčŠĉČĊŠšĊ ęŤÖćøðøąđöîđïČĚĂÜêšîĒúąĕéøĆïÖćø×Ěîìąđï÷îǰ \"QQSPWFEǰĉšċĊǰ7FOEPSǰ-JTU ǰ\"7- ǰÝĞćîüîǰ ǰøć÷ǰðøąÖĂïéšü÷ÙÙćøć÷ĔĀöŠǰĎ Šš ǰøć÷ǰĒúąÙĎÙćðÝÝčïĆîǰ ǰøć÷ŠšŦ(($ǰDBUFHPSJ[FTǰJUTǰTVQQMJFSǰJOUPǰUISFFǰHSPVQT ǰOBNFMZ ǰ'FFETUPDLǰTVQQMJFST ǰ/PO 'FFETUPDLǰTVQQMJFST ǰBOEǰPUIFSǰTFSWJDFǰTVQQMJFST ǰ*Oǰ ǰ ǰTVQQMJFSTǰIBWFǰCFFOǰSFHJTUFSFEǰUPǰUIFǰ\"QQSPWFEǰ7FOEPSǰ-JTUǰ \"7- ǰ5IJTǰDPOTJTUTǰPGǰ ǰOFXǰTVQQMJFSTǰBOEǰ ǰFYJTUJOHǰTVQQMJFST ƫǣǓNjǓǢǥǑˢljǦǖǢDžDŽDžǣǑnjǖƫǣǓDŽǣǥljˢljƱǣljƬǠƱƮƮǣˢ˪˳ˑ˔Assessing and Monitoring Partner Performance ïøþìĄǰìĞćÖćøðøąđöîðøąÿĉìíõćóĒúąêéêćöñúÖćøéĞćđîîÜćîĉĆĉĉĉĉ×ĂÜÙĎÙćðÝÝïĆîđðŨîðøąÝĞćìčÖðŘǰñŠćîđÖèæÖćøðøąđöîǰ ǰéćîǰŠšŦčŤĉšǰĕéšĒÖŠ(($ǰFWBMVBUFTǰUIFǰFGųDJFODZǰBOEǰGPMMPXTǰVQǰPOǰUIFǰQFSGPSNBODFǰPGǰJUTǰDVSSFOUǰTVQQMJFSTǰBOOVBMMZ ǰ4VQQMJFSTǰNVTUǰQBTTǰUIFǰBTTFTTNFOUǰDSJUFSJBǰJOǰųWFǰBSFBTǰBTǰGPMMPXT ƮƮǣǓǣǒǨǝǑˑɑǦǖǢƮƮǣLJˏ˕ƱǝǑDŽƬǠƱNJǓˢǛLJɏɑNj˥ɑǮDZDzǰɑ˳ˑ˔˳ˑ˔ˏNew Suppliers and All Suppliers in 2021NjǓǢǥǐLJƮˑƮǣ˳˔ Ïŭ÷ċŀŝƔƮˑƮǣǓǣǒǨǝǑˑNjɑǮDZDzǰ˳˔˥d÷Ǝɑ‡ÏŝŭĶ÷ŝŤɑǮǬǮǭƮ˳ˑƮǣLJˏ˕ƱǝǑDŽNj˥ɑǮDZDzǰ˔ īīɑ‡ÏŝŭĶ÷ŝŤɑǮǬǮǭƮ˳ˑƮǣƫǖǑƲˏDŽǝǣǙDždžDŽˢNJɑ˔˱ˑˏ˱:÷÷ñŤŭŀëĨɑǭǮǭǬǯƮ˳ˑƮǣƫǖǑƲˏDŽǝǣǜˢljƮ˔ǣɑ˔˱ˑdŀĶȷ:÷÷ñŤŭŀëĨɑǮDzǴǯȟǴǭǵƮƫǖǑNJǓˢƫǣǓǠ˨˒ljɑɎɑɑ˳ˑ˱ˑ‘÷ŝƍėë÷ŤɑǰǮǴǬǮ52341ǜǐǣǙǢǠ˱DžǜǣǝƫǓǓǑIndustry StateƮǙǣǑǒ˨DŽǝǒlj˱ˑǦǖǢǠ˪ǣljǣƲDžˑǠǓǠƱƬǠƱƮ˳ˑƮ˔ǣSuppliers' Flexibilityand Bargaining PowerǑ˱ǑǑǠƱDŽ˔ǣljNJˏƹƴˤƫǣǓǥƱˢljɑǦǖǢǠljɑɎ˨˒Accounting, Finance and Other PerspectivesƮǙǣǑǜǣǑǣǓdžǨljƫǣǓǜƱǑǠNJǙDždž˱DŽˢNJˑˏǦǖǢƫǣǓNJǓˢƫǣǓAbility to Deliver RawMaterials and ServicesƮǙǣǑǜǣǑǣǓdžǨljƫǣǓǦƬˑƱƬˏljƬǠƱƮ˳ˑƮ˔ǣCompetitivenessof Suppliers

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111ǧƮǓƱƫǣǓnjǖDžNjǣǖ˜Ǒlj˕ǣǑˏljǦǖǢlj˕ǣǑˏljNjǣǖ˜ǑǠǒˑǣƱǒˏ˒Ʊǒ˨ljǦǖǢǥNjˠljǑDžǓDžˑǠǜˢ˒ƱǦǙDŽǖ˔ǠǑɑˢ˪˪ˢSustainable and Climate - Friendly Palm Oil Production and Procurement in Thailand (SCPOPP) ProjectïøþìĄǰÿŠÜđÿøĉöđÖþêøÖøĔĀšĕéøĆïÖćøøĆïøĂÜöćêøåćîÖćøñúĉêǰĉĆšîĞĚćöĆîðćúöì÷ĆęÜ÷Čîǰ 3PVOEUBCMFǰPOǰ4VTUBJOBCMFǰ1BMNǰ0JM ǰ3410 ǰǰŤĊ ęàċęÜǰ3410ǰđðîöćêøåćîøąéĆïÿćÖúǰìĊöÜđîšîìĆĚÜéćîđýøþåÖÝǰŨę芚ĉǰéćîÿĆÜÙöǰĒúąéćîÿęÜĒüéúšĂöššĉ(($ǰIBTǰDPOUJOVPVTMZǰQSPNPUFEǰGBSNFSTǰUPǰCFǰDFSUJųFEǰGPSǰUIFǰ3PVOEUBCMFǰPOǰ4VTUBJOBCMFǰ1BMNǰ0JMǰ 3410 ǰ3410ǰJTǰBOǰJOUFSOBUJPOBMǰTUBOEBSEǰGPDVTJOHǰPOǰFDPOPNJD ǰTPDJBMǰǰBOEǰFOWJSPONFOUBMǰBTQFDUT ēé÷ĔîðŘǰ ǰïøĉþĆìĄǰøŠüöéĞćđîĉîēÙøÜÖćøÖĆïĂÜÙŤÖøÙüćöøŠüööČĂǰøąĀüŠćÜðøąđìý×ĂÜđ÷ĂøöĆîǰ %FVUTDIFǰ(FTFMMTDIBGUǰG¾Sǰ*OUFSOBUJPOBMFǰ;VTBNNFOBSCFJU ǰĀøČĂǰ(*;ǰÿŠÜđÿøĉöđÖþêøÖøǰøć÷÷Ă÷ĔĀšĕéöćêøåćîÖćøøĆïøĂÜǰ 5IFǰ 3PVOEUBCMFǰ POǰŠš4VTUBJOBCMFǰ1BMNǰ0JMǰ 3410 ǰđóČęĂ÷ÖøąéĆïĒúąóĆçîćđÖþêøÖøñšðúÖðćúöîĞĚćöĆîǰĒúąĒÿéÜĔĀšđĀĘîëċÜÙüćöÿĞćÙĆâ×ĂÜÖćøóĆçîćǰĎĎŤĂ÷ŠćÜ÷ĆęÜ÷ČîêúĂéĀŠüÜēàŠĂčðìćîǰìĆĚÜîĊĚǰïøĉþĆìĄǰöĊđðćĀöć÷ìÝąÿŠÜđÿøĉöǰŜĊęđÖþêøøć÷÷ŠĂ÷ÝĞćîüîǰ ǰøć÷ĔĀšĕéøĆïÖćøøĆïøĂÜöćêøåćîéĆÜÖúŠćüǰšǰõć÷ĔîðŘǰ ǰ*Oǰ ǰ(($ǰDPMMBCPSBUFEǰPOǰBǰQSPKFDUǰXJUIǰUIFǰ(FSNBOǰ*OUFSOBUJPOBMǰ$PPQFSBUJPOǰ\"HFODZǰ %FVUTDIFǰ(FTFMMTDIBGUǰG¾Sǰ*OUFSOBUJPOBMFǰ;VTBNNFOBSCFJU ǰPSǰ(*;ǰUPǰQSPNPUFǰTNBMMǰGBSNFSTǰUPǰCFǰDFSUJųFEǰGPSǰ5IFǰ3PVOEUBCMFǰPOǰ4VTUBJOBCMFǰ1BMNǰ0JMǰ 3410 ǰUPǰVQHSBEFǰBOEǰEFWFMPQǰPJMǰQBMNǰGBSNFST ǰBTǰXFMMǰBTǰEFNPOTUSBUFǰUIFǰJNQPSUBODFǰǰPGǰTVTUBJOBCMFǰEFWFMPQNFOUǰUISPVHIPVUǰUIFǰTVQQMZǰDIBJO ǰ(($ǰBJNTǰUPǰQSPNPUFǰ ǰTNBMMǰGBSNFSTǰUPǰCFǰDFSUJųFEǰ3410ǰCZǰ ƮǙǣǑǑƱǑˏ˒ljƬǠƱɑŠ‘‡m˱ˑThe RSPO CommitmentDŽ˔ǣljǥǚǓǛƿƫˢƲ(ëŀĶŀĴėëŤDŽ˔ǣljǜƱƮǑˏSocietyDŽ˔ǣljǜ˒ƱǦǙDŽǖ˔ǠǑˢ(ĶƍėŝŀĶĴ÷ĶŭǜǓ˔ǣƱƮǙǣǑǑˏ˒ljƮƱLJǣƱǥǚǓǛƿƫˢƲɑǦǖǢƫǣǓǥƱˢljǨljǓǢǒǢǒǣǙƬǠƱǥƫǛDžǓƫǓɑǥǎǠǥƫǛDžǓƫǓǜǣǑǣǓdžDŽ˪ǣǓƱƴˤǎ˨˒Njǖ˳ƫnjǖˢDžnjǖǩDŽ˔ǠǒˑǣƱǒƱǒ˨ljˏ˒Building economic stability ÏĶñɑīŀĶċȷŭ÷ŝĴɑƢĶÏĶëėÏīɑŤŭÏêėīėŭƔɑof farmers for farmers to be able to sustain life and grow products.ǜƱǥǜǓˢǑǜLJLjˢǑlj˱ǛǒƴljɑƫǣǓǨƴ˔ǦǓƱƱǣljˑˢLJdž˳ƫƫƽǝǑǣǒǦǖǢDžˑǠDž˔ǣljƮǠǓ˜ǓˏNjƴˏljǦǖǢˤ˒ƫǣǓƮ˱ƫƮǣǑLJǣƱǥǎǚƵ˦˒ƱǥNjˠljNjːƹǝǣLJǎNJNJˑǠǒǨljNjǓǢǥLJǚLJNjǖ˳ƫNjǣǖǑlj˕ǣǑˏljˤ˒ˤ˒˜˪Promoting human rights, legal labor, and combot corruption and sexual harassment. These are common problems in countries with palm oil plantations.ƮǓǠNJƮǖ˱Ǒdž˦ƱƫǣǓƮǙNJƮ˱ǑƫǣǓǨƴ˔ǜǣǓǥƮǑˤǨljƫǣǓNjǖ˳ƫɑƫǣǓNJǓˢǝǣǓƲˏDŽƫǣǓlj˕ǣ˪ǠǒˑǣƱǥǝǑǣǢǜǑɑǦǖǢƫǣǓǨƴ˔LJǓˏǎǒǣƫǓLjǓǓǑƴǣDžˢǠǒˑǣƱdž˳ƫƫƽǝǑǣǒCovering the control of the use of chemicals in farming, proper water management, and legal use of natural resources.

Integrated Sustainability Report 2021Global Green Chemicals Public Company Limited112ƫǣǓNJǓˢǝǣǓǦǖǢǜǓ˔ǣƱƮǙǣǑǜˏǑǎljLjǠˏljDŽˤǓˑǙǑƫˏNJǖ˳ƫƮ˔ǣˏ˜Customer Relationship ManagementïøþìĄǰ öÜ÷ÖøąéĆïÙüćöóċÜóĂĔÝ×ĂÜúĎÖÙćñćîÖćøóĆçîćǰĉĆ芚ŠÙčèõćóÿĉîÙćĒúąïøÖćøĂ÷ŠćÜêŠĂđîČęĂÜǰ óøšĂöìĚÜöÜöĆęîÿøćÜǰšĉĆ芚ÙüćöÿĆöóĆîíĂĆîéÖĆïúĎÖÙćǰēé÷ÝĆéêĆĚÜøąïïÖćøïøĀćøúÖÙćÿöóĆîíŤǰŤĊšĉĎšĆǰ $VTUPNFSǰ3FMBUJPOTIJQǰ.BOBHFNFOU ǰ$3. ǰđðîߊĂÜìćÜŨøĆïđøČęĂÜøšĂÜđø÷îĒúąðŦâĀćìęđÖĉé×ċĚîÝćÖúĎÖÙćǰĂĊÖìĆĚÜ÷ĆÜđðŨîøąïïĊĊšøüïøüöåćîךĂöĎúÿĞćÙĆâ×ĂÜúĎÖÙćǰēé÷øąïïÝąðøąöüúñúĒúąšüĉđÙøćąĀðøąđéĘîÿĞćÙĆâÝćÖúĎÖÙćǰđߊîǰðøĉöćèÖćøÿĆęÜàČĚĂÿĉîÙćǰĒúąŤššðŦâĀćìĊęđÖĉé×ċĚîǰđðŨîêšîǰđóČęĂîĞćĕðóĆçîćÿĉîÙćĒúąïøĉÖćøǰêúĂéÝîšÿøćÜĒñîÖćøêĂïÿîĂÜÙüćöêšĂÜÖćø×ĂÜúĎÖÙćĂ÷ŠćÜëĎÖêšĂÜĒúąǰššöðøąÿĉìíõćóĊĉ(($ǰTUSJWFTǰUPǰFOIBODFǰDVTUPNFSǰTBUJTGBDUJPOǰUISPVHIǰDPOUJOVPVTǰJNQSPWFNFOUǰPGǰQSPEVDUǰBOEǰTFSWJDFǰRVBMJUZǰBOEǰTUSJWFTǰUPǰCVJMEǰBǰHPPEǰSFMBUJPOTIJQǰXJUIǰDVTUPNFSTǰCZǰFTUBCMJTIJOHǰBǰ$VTUPNFSǰ3FMBUJPOTIJQǰ.BOBHFNFOUǰ $3. ǰTZTUFNǰBTǰBǰDIBOOFMǰGPSǰSFDFJWJOHǰDPNQMBJOUTǰBOEǰQSPCMFNTǰBSJTJOHǰGSPNǰDVTUPNFST ǰ*UǰJTǰBMTPǰBǰTZTUFNǰGPSǰDPMMFDUJOHǰJNQPSUBOUǰJOGPSNBUJPOǰGSPNǰDVTUPNFST ǰ5IFǰTZTUFNǰXJMMǰQSPDFTTǰBOEǰBOBMZ[FǰJNQPSUBOUǰJTTVFTǰGSPNǰDVTUPNFST ǰǰTVDIǰBTǰPSEFSǰRVBOUJUZǰBOEǰQSPCMFNTǰUIBUǰBSJTF ǰFUD ǰUPǰEFWFMPQǰQSPEVDUTǰBOEǰTFSWJDFT ǰBTǰXFMMǰBTǰUPǰDSFBUFǰQMBOTǰUPǰNFFUǰDVTUPNFSĴTǰOFFETǰBDDVSBUFMZǰBOEǰFGųDJFOUMZ ƲǣljǙljǜˢljƮ˔ǣƬǠƱNJǓˢǛLJɏɑLJ˒njǖDžƲǣƫǙDždžDŽˢNJNjǣǖ˜Ǒlj˕ǣǑˏljƲǣƫǥƫǛDžǓƫǓǩDŽ˔ǓˏNJǑǣDžǓƿǣljɑŠ‘‡m˪ˏˤˢˏ˱˪dŵĴê÷ŝɑŀĊɑ‡ŝŀñŵëŭŤɑ‡ŝŀñŵë÷ñɑĊŝŀĴɑ‡ÏīĴɑmėīɑŠÏƎɑbÏŭ÷ŝėÏīŤɑĊŝŀĴɑŠ‘‡mȷë÷ŝŭėƢ÷ñɑ:ÏŝĴ÷ŝŤɑnjǖDžǐˏǃǁƲǣƫNjǣǖ˜Ǒlj˕ǣǑˏljɑŠ‘‡mˢ˜˪‡ŝŀñŵëŭɑĊŝŀĴɑŠ‘‡mɑ‡ÏīĴɑmėīNj˥ɑǮDZDzǭǮǬǭǴNj˥ɑǮDZDzǮǮǬǭǵNj˥ɑǮDZDzǯǮǬǮǬNj˥ɑǮDZDzǰǮǬǮǭǥǑLJǖǥǠǜǥLJǠǓɑˢ˜b÷ŭĒƔīɑ(Ťŭ÷ŝǮȟDzDZDzǭȟǰǭdzǮȟǮǰDzȷǦǏDžDžˤ˕ǦǠǖƫǠǡǠǖɑ˜:ÏŭŭƔɑ īëŀĒŀīǰȟǯǬǴǮȟǰDzǰDzȟǯǵǴǯȟǵǬǭƫǖˤǥƵǠǓˤljNJǓǜLJLjˢ˝ɑˢ˱Š÷ƢĶ÷ñɑ;īƔë÷ŝėĶȷȷǮǵǯǮȟǰǭǭǎǓ˔ǠǑƫljljɑNJǓˢǛLJɏɑǩDŽ˔ƲˏDŽƲ˪ǣǝljˑǣǒnjǖˢDžǐˏǃǁ˜ƫǖˤǥƵǠǓˤljNJǓˢǜLJLj˝LJǩDŽ˔ǓˏNJƫǣǓǓˏNJǓǠƱǑǣDžǓƿǣljɑŠ‘‡mɑˏˤ˕ˏ˱ˢˤ˒ǑǣǠǒǣƱDžǠǥlj˒ǠƱɑDžǣǑƮǙǣǑDžǠƱƫǣǓƬǠƱǖƫƮǣǨljNJǓǛLJƴljljǣLJǙNjǓǢǥLJǚɑǧDŽǒǑǒǠDŽƬǣǒnjǖDžǐǃǁˑˑ˨˔˳˔ˢˏˏ˕˪ˏ˒ˤˢˏ˜ǥǎ˒ǑƬ˦˕ljǓ˔ǠǒǖǢɑdzǮǯɑƲǣƫNjɑǮDZDzǯˢ˥ ŭɑŭĒ÷ɑŤÏĴ÷ɑŭėĴ÷ȟɑŭĒ÷ɑëŀĴŚÏĶƔɑĒÏŤɑëŀĶŭėĶŵŀŵŤīƔɑñėŤŭŝėêŵŭ÷ñɑŠ‘‡mȷë÷ŝŭėƢ÷ñɑŝ÷ƢĶ÷ñɑglycerin products according to the needs of customers in leading companies across ŭĒ÷ɑëŀŵĶŭŝƔȟɑƎėŭĒɑÏɑdzǮǯɑŚ÷ŝë÷ĶŭɑėĶëŝ÷ÏŤ÷ɑėĶɑŚŝŀñŵëŭɑŤÏī÷ŤɑĊŝŀĴɑǮǬǮǬȞ

113ǧƮǓƱƫǣǓǜǓ˔ǣƱƮǙǣǑǜˏǑǎljLjǠˏljDŽˤǓˑǙǑƫˏNJǖ˳ƫƮ˔ǣˏ˜Customer Relationship Building ProjectïøþìĄǰðøąđöîÙüćöóċÜóĂĔÝ×ĂÜúĎÖÙćđðîðøąÝĞćìčÖðŘǰēé÷öðÝÝ÷ĉĆĉšŨĊŦĆĔîÖćøüĆéñúÙüćöóċÜóĂĔÝǰ ǰéćîǰš(($ǰBTTFTTFTǰDVTUPNFSǰTBUJTGBDUJPOǰBOOVBMMZǰVTJOHǰųWFǰDSJUFSJBTǰBTǰGPMMPXT ñúÝćÖÖćøðøąđöîÙüćöóċÜóĂĔÝ×ĂÜúĎÖÙćĔîðîĊĚǰÿąìšĂîĔĀšđĀĘîĉšŘëċÜðÝÝ÷ìęïøĉþĆìĄǰÿćöćøëêĂïÿîĂÜÙüćöêšĂÜÖćø×ĂÜúĎÖÙćǰŦĆĊšĕéšĂ÷ŠćÜöðøąÿĉìíõćóǰĒúąðÝÝ÷ìęïøĉþĆìĄǰÿćöćøëóĆçîćĒúąĊĉŦĆĊðøĆïðøčÜÖćøéĞćđîĉîÜćîêŠĂĕð3FTVMUTǰPGǰUIJTǰZFBSĴTǰDVTUPNFSǰTBUJTGBDUJPOǰBTTFTTNFOUǰSFŴFDUǰUIFǰGBDUPSTǰUIBUǰ(($ǰXBTǰBCMFǰUPǰNFFUǰUIFǰOFFETǰPGǰDVTUPNFSTǰFGGFDUJWFMZǰBOEǰGBDUPSTǰUIBUǰOFFEǰGVSUIFSǰEFWFMPQNFOUǰPSǰJNQSPWFNFOU ǰNjƲƲˏǒǨljƫǣǓǙˏDŽnjǖƮǙǣǑǎƱǎǠǨƲƬǠƱǖƫƮ˔ǣː˦˳Costomer Satisfaction Assessment FactorsȨɑ Ʈ˱ǃǐǣǎƬǠƱǜljƮ˔ǣˢ Quality of productsȨɑ ƮǙǣǑǜǑ˪˒ǣǥǜǑǠƬǠƱƮ˱ǃǐǣǎǜljƮ˔ǣˢɑ ŀĶŤėŤŭ÷ĶëƔɑŀĊɑŚŝŀñŵëŭɑŜŵÏīėŭƔȨɑ ǜǣǑǣǓdžDžǠNJǜljǠƱDžǓƱDžˑǠƮǙǣǑDž˔ǠƱƫǣǓɑ ƬǠƱǖ˳ƫƮ˔ǣ Whether or not the product can respond to the needs of customersǜljƮ˔ǣˢ(Product)Ȩɑ ƫǣǓƲˏDŽƫˢƲƫǓǓǑɑǠǣLJˢɑƫǣǓNjǓǢƴ˱Ǒɑɑ ǜǑǑljǣǨǝƮǙǣǑǓ˳˔ɑˏ˔ Organizing activities such as conferences and seminars to educate the public Ȩɑ ƫǣǓƲˏDŽƱǣljƬǠNJƮ˱ǃǖƫƮ˔ǣ˳ Organizing customer appreciation eventsȨɑ ƫǣǓƲˏDŽLJ˪ǣɑ‡ŝŀĴŀŭėŀĶɑLJǥǝǑǣǢǜǑˤ˒ Relevant and appropriate promotions and offersƫǣǓNjǓǢƴǣǜǑǎljLj˜ɑˏˏ(Communication &Marketing Promotion)Ȩɑ ƮǙǣǑDžǓƱDžˑǠǥǙǖǣɑ‡ŵĶëŭŵÏīėŭƔɑȨɑ ƮǙǣǑǓǙDŽǥǓǙǨljƫǣǓǜƱǜljƮǣɑ‘Ś÷÷ñɑŀĊɑñ÷īėƍ÷ŝƔ˟ˑˢ˔Ȩɑ ƫǣǓƲˏDŽǜƱLJNjǖǠDŽǐˏǒɑ‘ÏĊ÷ɑñ÷īėƍ÷ŝƔˑˤ˒Ȩɑ Ʋ˪ǣljǙljǦǖǢƮǃǐǣǎƬǠƱǜljƮ˔ǣ˱ˢɑɑ DžǓƱDžǣǑƮǙǣǑDž˔ǠƱƫǣǓƬǠƱǖ˳ƫƮ˔ǣɑ »Ē÷ŭĒ÷ŝɑŀŝɑĶŀŭɑŭĒ÷ɑŜŵÏĶŭėŭƔɑÏĶñɑŜŵÏīėŭƔɑ of the products can respond to the needs of the customersƫǣǓƲˏDŽǜƱɑˑ(Delivery) Ȩɑ Ʈ˱ǃǐǣǎƬǠƱǜljƮ˔ǣˢ Quality of productsȨɑ ƮǙǣǑǜǑ˪˒ǣǥǜǑǠƬǠƱƮ˱ǃǐǣǎǜljƮ˔ǣˢɑ ŀĶŤėŤŭ÷ĶëƔɑŀĊɑŚŝŀñŵëŭɑŜŵÏīėŭƔȨɑ ǜǣǑǣǓdžDžǠNJǜljǠƱDžǓƱDžˑǠƮǙǣǑDž˔ǠƱƫǣǓɑ ƬǠƱǖ˳ƫƮ˔ǣ Whether or not the product can respond to the needs of customersƫǣǓDŽ˪ǣǥljˢljƱǣljɑ(Purchase, Ordering, Payment & Financial Support)Ȩɑ ƮǙǣǑǜǢDŽǙƫǨljƫǣǓDžˢDŽDžˑǠɑǦǖǢǜǣǑǣǓdžɑ Ǧƫ˔NjːƹǝǣǠǒˑǣƱǑˤNjǓǢǜLJLjˢǐǣǎǦǖǢLJˏljLJˑǙƱLJˢˤɑ (ÏŤ÷ɑŀĊɑëŀĶŭÏëŭɑÏĶñɑƎĒ÷ŭĒ÷ŝɑŀŝɑĶŀŭɑɑ Śŝŀêī÷ĴŤɑëÏĶɑê÷ɑŤŀīƍ÷ñɑėĶɑÏĶɑ÷ĊƢëė÷Ķŭɑ and timely manner Ȩɑ ƫǣǓNjǓǢǜǣljƱǣljLJǓǙDŽǥǓ˟ǙǦǖǢdž˳ƫDž˔ǠƱˤ˒ Fast and accurate coordination ƫǣǓƬǣǒɑ(Sales, Technical Support &Service Agent)

Integrated Sustainability Report 2021Global Green Chemicals Public Company Limited114NjƲƲˏǒLJˤ˒ǜǣǥǓƲɑǦǖǢNjƲƲˏǒLJˤ˒ƮǙǓNjǓˏNJNjǓ˱Ʊː˪˟ːSuccessful Factors and Factors that Need ImprovementNjƲƲˏǒǜǣǥǓƲɑː˪˟‘ŵëë÷ŤŤɑ:ÏëŭŀŝŤƫǣǓǜ˨˒ǠǜǣǓǦǖǢǜǓ˔ǣƱƮǙǣǑǜˏǑǎljLjǠˏljDŽˤƫˏNJǖ˳ƫƮ˔ǣˏ˜ ŀĴĴŵĶėëÏŭėŀĶɑÏĶñɑ‡ŀŤėŭėƍ÷ɑ ŵŤŭŀĴ÷ŝɑŠ÷īÏŭėŀĶŤĒėŚɑ ŵėīñėĶċȨɑNjǓǢǜǣljƱǣljǦǖǢǜǠǜǣǓƫˏNJǖ˳ƫƮ˔ǣǠǒˑǣƱǨƫǖƴˢDŽǥǑǠǧǓƱƱǣljǥƫˢDŽNjːƹǝǣɑǦǖǢǑˤƫǣǓƲˏDŽLJǣǦnjljǓǙǑƫˏNJɑ˨˒˔˨˒˪ˑɑǖƫƮ˔ǣǥǎǠǖDŽƮǙǣǑǥǜˤ˒ǒƱƬǠƱǖ˳ƫƮ˔ǣǨǝǑǣƫLJˤǜ˱DŽɑ˳˨˒˔˒ɑ ŀŀŝñėĶÏŭ÷ɑÏĶñɑëŀĴĴŵĶėëÏŭ÷ɑëīŀŤ÷īƔɑƎėŭĒɑëŵŤŭŀĴ÷ŝŤɑƎĒ÷ĶɑŭĒ÷ɑŀŚ÷ŝÏŭėŀĶŤɑĒÏƍ÷ɑŚŝŀêī÷ĴŤȟɑɑɑ ƎŀŝĨɑÏīŀĶċŤėñ÷ɑëŵŤŭŀĴ÷ŝŤɑŭŀɑëŀĴ÷ɑŵŚɑƎėŭĒɑƎŀŝĨɑŚīÏĶŤɑŭĒÏŭɑŝ÷ñŵë÷ɑÏŤɑĴŵëĒɑŝėŤĨɑÏŤɑŚŀŤŤėêī÷ɑɑɑ ĊŀŝɑŭĒ÷ɑëŵŤŭŀĴ÷ŝŤȞȨɑǜǓ˔ǣƱƮǙǣǑǜˏǑǎˏljLjǠljDŽˤǦǖǢǦǜDŽƱƮǙǣǑǝǙƱǨǒDžˑǠǖ˳ƫƮ˔ǣǠǒ˳ˑǥǜǑǠɑ ǥƴˑljɑƫǣǓǜƱnjǖˢDžǐˏǃǁ˜ɑ Bm ɑɑ˜ˏˑˑɑ Ǩǝ˔ƫˏNJǖ˳ƫƮ˔ǣǨljƴˑǙƱƫǣǓǦǎǓˑǓǢNJǣDŽƬǠƱǩǙǓǜɑ ŀƍėñȷǭǵɑǑƮǙǣǑǓ˱ljǦǓƱǥNjˠljDžljˏˤ˔ɑ ŵėīñɑċŀŀñɑŝ÷īÏŭėŀĶŤĒėŚɑÏĶñɑÏīƎÏƔŤɑŤĒŀƎɑëŀĶë÷ŝĶɑĊŀŝɑëŵŤŭŀĴ÷ŝŤȟɑŤŵëĒɑÏŤɑŤ÷ĶñėĶċɑ Bm ɑɑɑ ŚŝŀñŵëŭŤɑŭŀɑëŵŤŭŀĴ÷ŝŤɑñŵŝėĶċɑŭĒ÷ɑ ŀƍėñȷǭǵɑŚÏĶñ÷Ĵėëȟɑ÷ŭëȞNjƲƲˏǒLJ˒ƮǙǓNjǓˏNJNjǓ˱Ʊːˤ:ÏëŭŀŝŤɑĊŀŝɑGĴŚŝŀƍ÷Ĵ÷ĶŭƮ˱ǃǐǣǎǦǖǢƮǙǣǑǥǎˤǒƱǎǠƬǠƱǜˢljƮ˔ǣ ñ÷ŜŵÏŭ÷ɑ‰ŵÏīėŭƔɑÏĶñɑ‰ŵÏĶŭėŭƔɑŀĊɑ‡ŝŀñŵëŭȨɑNjƹǝǣǥǓǠƱDžǙǥǓˑƱNjƽˢƫˢǓˢǒǣɑȯ ÏŭÏīƔŤŭȰɑǨljǜǣǒƫǣǓnjǖˢDžɑ: ɑǒˏƱƮƱǥNjˠljNjǓǢǥDŽ˟ljǜǣƮƹLJLJǣǨǝǥƫˢDŽɑː˨˒ˏ˪ˏˤ˒˪˔ɑƮǙǣǑǩǑˑǥǎˤǒƱǎǠƬǠƱǜljƮ˔ǣǨljNJǣƱƴˑǙƱɑˢɑ ›Ē÷ɑėŤŤŵ÷ɑŀĊɑ ÏŭÏīƔŤŭɑėĶɑŭĒ÷ɑ: ɑŚŝŀñŵëŭėŀĶɑīėĶ÷ɑėŤɑŤŭėīīɑÏĶɑėĴŚŀŝŭÏĶŭɑŚŝŀêī÷ĴɑŭĒÏŭɑëÏŵŤ÷Ťɑɑɑ ėĶŤŵĊƢëė÷ĶëƔɑŀĊɑŤŀĴ÷ɑŚŝŀñŵëŭŤɑėĶɑŭĒ÷ɑŝÏĶċ÷ȞȨɑ ǠǒˑǣƱǩǓƫDŽˤɑɑNJǓˢǛLJɏɑɑǩDŽ˔ǥǓˑƱǦƫNjƹǝǣDŽˏƱƫǖˑǣǙɑǧDŽǒNjǓ˦ƫǛǣnjǥƴˤ˒ǒǙƴǣƹɑǓǙǑdž˦ƱƲˏDŽǝǣǥLJƮǧljǧǖǒˤǨǝǑLJLJljǜǑˏǒɑ˟ˏ˔ː˳ ˔ˑˤ˒ˏɑǑǣƫƬ˦ljɑǥǎǠǨƴ˔ǨljƫǣǓNjǓˏNJNjǓ˱ƱƮǃǐǣǎǦǖǢƮǙǣǑǥǜdžˤǒǓƬǠƱƫǓǢNJǙljƫǣǓnjǖˢDžǨljǧǓƱƱǣljǨǝ˔DŽǒˢ˒ƱƬ˦lj˕˨˒˱ˤ˕ɑ BŀƎ÷ƍ÷ŝȟɑ;; ɑĒÏŤɑŝŵŤĒ÷ñɑŭŀɑŝ÷Ťŀīƍ÷ɑŭĒ÷ɑŚŝŀêī÷ĴɑêƔɑëŀĶŤŵīŭėĶċɑ÷ƓŚ÷ŝŭŤȟɑÏĶñɑŚŝŀƍėñėĶċɑɑɑ Ĵŀñ÷ŝĶɑŭ÷ëĒĶŀīŀċƔɑŭŀɑėĴŚŝŀƍ÷ɑŭĒ÷ɑŜŵÏīėŭƔɑÏĶñɑŤŭÏêėīėŭƔɑŀĊɑ;; ɄŤɑŚŝŀñŵëŭėŀĶɑŚŝŀë÷ŤŤȞìĆĚÜîĊĚǰÝćÖñúÖćøðøąđöîÙüćöóċÜóĂĔÝ×ćÜêšîǰïøĉþĆìĄǰĕéÝĆéìĞćĉššēÙøÜÖćøóĆçîćÖćøÿÜÿĉîÙćǰđóČęĂðøĆïðøÜÖćøéĞćđîĉîÜćîóøšĂöìĚÜŠščĆÿøćÜđÿøĉöÙüćöÿöóĆîíĂĆîéøŠüöÖĆïúĎÖÙćšĆŤĊš\"TǰBǰSFTVMUǰPGǰUIFǰTBUJTGBDUJPOǰBTTFTTNFOU ǰ(($ǰIBTǰEFWFMPQFEǰBǰQSPKFDUǰUPǰJNQSPWFǰUIFǰEFMJWFSZǰPGǰHPPETǰJOǰPSEFSǰUPǰJNQSPWFǰPQFSBUJPOTǰBOEǰCVJMEǰHPPEǰSFMBUJPOTIJQTǰXJUIǰJUTǰDVTUPNFST ǧƮǓƱƫǣǓǎǂljǣƫǣǓǜˑƱǜˢljƮ˔ǣˏProduct Delivery Improvement ProjectïøþìĄǰøŠüööČĂÖĆïÙĎÙćĔîÖćøĒÖðŦâĀćÖćøÿÜÿĉîÙćĕð÷ĆÜúĎÖÙćǰĉĆŠššŠššĕöŠêøÜđüúćǰđîČęĂÜÝćÖÿëćîÖćøèŤÖćøĒóøøąïćé×ĂÜēøÙĕüøĆÿǰŠēÙüĉéǰ ǰñŠćîÖćøðøċÖþćǰĀćøČĂǰðøĆïðøčÜüíĊÖćøéĞćđîĉîÖćøǰøüöìĆĚÜĉüćÜĒñîÖćø×îÿŠÜÿĉîÙćĔĀšêøÜêćöđüúćìęÖĞćĀîéǰēé÷đóĉęöÝĞćîüîšĊÿĉîÙćêŠĂđìĊ÷üÖćø×îÿŠÜǰÝćÖǰ ǰêĆîêŠĂđìĊ÷üǰđðŨîǰ ǰêĆîêŠĂđìĊ÷üǰǰšęęęìĞćĔĀúĎÖÙćĕéÿĉîÙćĕéšđøĘü×ċĚîǰĒúąïøĉþĆìĄǰÿćöćøëđóĉęö÷Ăé×ć÷ǰššššǰóøšĂöìÜúéÝĞćîüîđìĊ÷üÖćø×îÿŠÜǰúéÙŠćĔßÝŠć÷ĔîÖćøéĞćđîĉîÖćøǰĆĚęšǰĒúąúéÖćøðúŠĂ÷ÖćàđøČĂîÖøąÝÖĔî×ĆĚîêĂîÖćø×îÿŠÜÿĉîÙćŢš(($ǰDPPQFSBUFTǰXJUIǰQBSUOFSTǰUPǰTPMWFǰUIFǰQSPCMFNǰPGǰMBUFǰEFMJWFSZǰEVFǰUPǰUIFǰ$07*% ǰQBOEFNJDǰUISPVHIǰDPOTVMUBUJPO ǰEJTDVTTJPO ǰJNQSPWFNFOUǰPGǰUIFǰPQFSBUJPOǰNFUIPE ǰBOEǰUJNFMZǰEFMJWFSZǰQMBOTǰCZǰJODSFBTJOHǰUIFǰWPMVNFǰPGǰQSPEVDUTǰQFSǰUSBOTQPSUǰUSJQǰGSPNǰ ǰUPOTǰQFSǰUSJQǰUPǰ ǰUPOTǰQFSǰUSJQ ǰBMMPXJOHǰDVTUPNFSTǰUPǰHFUǰQSPEVDUTǰGBTUFS ǰ.FBOXIJMF ǰ(($ǰDBOǰJODSFBTFǰTBMFTǰWPMVNFǰXIJMFǰSFEVDJOHǰUIFǰOVNCFSǰPGǰUSBOTQPSUǰUSJQT ǰPQFSBUJOHǰDPTUT ǰBOEǰHSFFOIPVTFǰHBTǰFNJTTJPOTǰJOǰUIFǰTIJQQJOHǰQSPDFTT

115njǖǖˏǎLj˜ǦǖǢNjǓǢǧǒƴlj˜LJ˒ǩDŽ˔ǓNJƲǣƫƫǣǓDŽ˪ǣǥljljǧƮǓƱƫǣǓˤˏˢŠ÷ŤŵīŭŤɑÏĶñɑ ÷Ķ÷ƢŭŤɑĊŝŀĴɑŭĒ÷ɑGĴŚī÷Ĵ÷ĶŭÏŭėŀĶɑŀĊɑŭĒ÷ɑ‡ŝŀĥ÷ëŭɑǖDŽƮˑǣǨƴ˔ƲǣǒǨljƫǣǓƬljǜƱɑˑˑǵǬǮȟǬǬǬɑNJǣLJReduce transportationcosts by 902,000 THBǖDŽƫǣǓNjǖˑǠǒƫ˗ǣƵǥǓ˨ǠljƫǓǢƲƫɑǭȞdzDzɑDžˏljƮǣǓ˜NJǠljǩDŽǠǠƫǩƵDŽ˜ǥLJˤǒNJǥLJˑǣReduce greenhouse gas emissionsêƔɑǭȞdzDzɑŭŀĶŤɑŀĊɑ m ɑ÷ŜŵėƍÏī÷ĶŭȞ2 mǮ mǮnjǖƮǙǣǑǎ˦ƱǎǠǨƲɑǦǖǢƮǙǣǑnj˳ƫǎljƬǠƱǖ˳ƫƮ˔ǣǧDŽǒǓǙǑˏCustomer Satisfaction and Overall Customer EngagementƮǙǣǑǎƱǎǠǨƲǥƳǖˤ˒ǒɑȯǓ˔ǠǒǖǢȰ˦Average satisfaction (Percent)ƮǙǣǑnj˳ƫǎljƬǠƱǖ˳ƫƮ˔ǣǥƳǖ˒ǒɑȯǓ˔ǠǒǖǢȰˏˤAverage customer engagement (Percent)Nj˥ɑǮDZDzǭ2018Nj˥ɑǮDZDzǮ2019Nj˥ɑǮDZDzǯ2020Nj˥ɑǮDZDzǰǮǬǮǭǥNj˖ǣǝǑǣǒɑNjɑǮDZDzǰ˥Target of 2021ǵǰdzȞǵ91DzȞǴ91DzȞǵǵǮ92dzȞǯɰɑDzȞǵ

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1195IFǰSFTVMUTǰPGǰUIFǰQSPKFDUǰJNQMFNFOUBUJPOǰJOǰUIFǰMBCPSBUPSZǰUFTUJOHǰBSFǰBTǰGPMMPXT ǰ5IFǰQSPEVDUǰIBTǰQBTTFEǰUIFǰUFTUǰPGǰQSPEVDUǰTUBOEBSETǰJOǰ5IBJMBOEǰBOEǰ+BQBO ǰ5IJTǰJTǰBOǰPQQPSUVOJUZǰUPǰBEEǰWBMVFǰUPǰBHSJDVMUVSBMǰQSPEVDUTǰPGǰ5IBJMBOE ǰBOEǰTVQQPSUǰTVHBSDBOFǰGBSNFSTǰJOǰUIFǰDPVOUSZ ǰBTǰXFMMǰBTǰFODPVSBHFǰGBSNFSTǰUPǰIBWFǰCFUUFSǰJODPNFǰBOEǰRVBMJUZǰPGǰMJGF ǰ*UǰBMTPǰTVQQPSUTǰUIFǰVTFǰPGǰCJP CBTFEǰQSPEVDUTǰUPǰSFQMBDFǰ1FUSPMFVN CBTFEǰ4VDDJOJDǰ\"DJE ǰ5IJTǰQSPKFDUǰDBOǰHFOFSBUFǰBOǰJODPNFǰPGǰPWFSǰ ǰNJMMJPOǰ5)#ǰQFSǰZFBSǰGPSǰGBSNFST (($ǰIBTǰTUVEJFEǰXBZTǰUPǰDSFBUFǰWBMVFǰGPSǰZFBTUǰTMVEHF ǰXIJDIǰJTǰBǰCZ QSPEVDUǰGSPNǰUIFǰFUIBOPMǰQSPEVDUJPOǰQSPDFTTǰUPǰQSPEVDFǰOFXǰQSPEVDUTǰBOEǰTFMMJOHǰBUǰUIFǰJOEVTUSJBMǰMFWFMǰ(($ǰIBTǰCFFOǰTVDDFTTGVMǰJOǰSFEVDJOHǰXBTUFǰBOEǰJODSFBTJOHǰQSPEVDUǰWBMVF ǰ5IFǰSFTVMUTǰPGǰSFTFBSDIǰTUVEJFTǰIBWFǰTIPXOǰUIBUǰZFBTUǰFYUSBDUǰDBOǰCFǰVTFEǰBTǰBǰSBXǰNBUFSJBMǰJOǰUIFǰGFFEǰJOEVTUSZǰEVFǰUPǰUIFǰOVUSJUJPOBMǰBOEǰCFOFųDJBMǰDPNQPOFOUTǰTVDIǰBTǰQSPUFJOǰBTǰTPVSDFǰPGǰBNJOPǰBDJET ǰWJUBNJOTǰBOEǰNJOFSBMT ǰ.PSFPWFS ǰBOPUIFSǰGVODUJPOBMǰDPNQPVOEǰUIBUǰDBOǰCFǰFYUSBDUFEǰGSPNǰZFBTUǰTMVEHFǰJTǰ#FUBǰ(MVDBO ǰǰ5IJTǰDPNQPVOEǰJTǰTVJUBCMFǰGPSǰUIFǰVTFǰBTǰBOǰJOHSFEJFOUǰJOǰBOJNBMǰGFFE ǰTVQQMFNFOUT ǰBOEǰDPTNFUJDTǰCFDBVTFǰJUǰJTǰSJDIǰJOǰTVHBSǰNPMFDVMFTǰUIBUǰDBOǰCFǰBǰTPVSDFǰPGǰEJFUBSZǰųCFS ǰTUJNVMBUFǰUIFǰCPEZĴTǰJNNVOFǰTZTUFN ǰSFEVDFǰDIPMFTUFSPMǰMFWFMT ǰBOEǰBDUǰBTǰBOǰBOUJPYJEBOU ñúÝćÖÖćøéĞćđîĉîēÙøÜÖćøĔîÖćøìéÿĂïĔîĀšĂÜðäĉïêĉÖćøîĆĚîĆñúĉêõèæñćîÖćøìéÿĂïöćêøåćîñúĉêõèæ×ĂÜĔîðøąđìýĕì÷ĆŤŠĆŤĒúąðøąđìýâðčśîǰàċęÜđðŨîēĂÖćÿìÝąđóööĎúÙćñúĉêõèæìćÜÖćøĊęĊęĉęŠĆŤđÖþêø×ĂÜðøąđìýĕì÷ǰĒúąÿîĆïÿîčîđÖþêøÖøßćüĕøĂšĂ÷ĔîðøąđìýŠÿŠÜđÿøöĔĀšđÖþêøÖøöĊøć÷ĕéĒúąÙčèõćóßüĉêé×ċîǰĂĊÖìĆĚÜ÷ÜđðŨîÖćøĉšĊĊĚĆÿîĆïÿîčîÖćøĔßšñúĉêõĆèæßüõćóđóČęĂìéĒìîǰ4VDDJOJDǰ\"DJEǰÝćÖŤĊðŗēêøđúĊ÷öǰ 1FUSPMFVN CBTFEǰ4VDDJOJDǰ\"DJE ǰĕéĂĊÖéü÷ǰìĆĚÜîĊššĚēÙøÜÖćøîĊÿćöćøëÿøćÜøć÷ĕéšĔĀšđÖþêøÖøÖüćǰ ǰúćîïćìêŠĂðĚšŠšŘǧƮǓƱƫǣǓɑÁ÷ÏŤŭɑ(ƓŭŝÏëŭɑÏĶñɑ ÷ŭÏɑ;īŵëÏĶYeast Extract and Beta Glucan ProjectïøĉþĆìĄǰýċÖþćĒîüìćÜÖćøêŠĂ÷ĂéÖćÖ÷ÿêàċęÜđðŨîñúĉêõĆèæŤđĀúČĂÝćÖǰĊŤÖøąïüîÖćøñúĉêđĂìćîĂúöćĔßðøąē÷ßîŤĔĀÿćöćøëñúĉêđðŨîššñúĉêõèæĔĀöŠĒúąÝĞćĀîć÷ĔîøąéĆïĂčêÿćĀÖøøöđóČęĂúéÖćøĆŤŠđÖĉé×ĂÜđÿĊ÷ĒúąđóööĎúÙć×ĂÜñúĉêõèæĔĀšÿĎÜ×ċĚîǰñúÝćÖÖćøĉęŠĆŤýċÖþćüÝĆ÷óïüćǰÿćøÿÖĆéÝćÖ÷ÿêŤǰ :FBTUǰ&YUSBDU ǰÿćöćøëĔßĉŠĊšđðŨîüĆêëéĉïĔîĂčêÿćĀÖøøöĂćĀćøÿĆêüŤǰđîČęĂÜÝćÖöÿćøĂćĀćøčĊìĊęĀúćÖĀúć÷Ēúąöðøąē÷ßîÿĎÜǰ ĂćìǰēðøêĊîìĊöĊÖøéĂąöĉēîǰĊŤĉęüĉêćöîǰĒúąĒøíćêčĀúć÷ßîéǰîĂÖÝćÖîĊĚǰÿćøìĊęĕéšÝćÖÖćøÿÖĆéǰĉŠĉÖćÖ÷ÿêĂĊÖßîĉéĀîċęÜǰÙČĂǰđïêćÖúĎĒÙîǰ #FUBǰ(MVDBO ǰ÷ĆÜđĀöćąÖĆïǰĊŤšÖćøîĞćĕðĔßđðŨîÿüîðøąÖĂïĔîÖćøñúĉêĂćĀćøÿĆêüŤĂćĀćøđÿøöǰšŠĉĒúąđÙøČęĂÜÿĞćĂćÜǰđîČęĂÜÝćÖđðŨîÿćøìĊĂčéöĕðéü÷ēöđúÖčú×ĂÜîĞĚćêćúǰęšìĊöÙčèÿöïêĉđðŨîđÿšîĔ÷ĂćĀćøǰÿćöćøëÖøąêîøąïïõöÙöÖĆî×ĂÜęĊĆčšĎĉčšøćÜÖć÷ǰúéøąéĆïĕ×öĆîÙúĂđúÿđêĂøĂúǰĒúąêćîĂîöĎúĂĉÿøąŠščFeedstocksPetro-basedBio-based IntermediatesProductEnd-useApplicationsCane JuiceSucrose(Raw Sugar)SugarcaneHigh TestMolassesBio-SuccinicAcidCorn / WheatPowderGlucoseMaleic AnhydrideSuccinic AcidCoatings & PigmentsThermoset ResinsPharmaceuticalsFood AdditivesOthersBioPBS

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131ǧƮǓƱƫǣǓƲǣǝljˑǣǒnjǖˢDžǐˏǃǁDžǙLJǣǖǢǖǣǒǨljƫǖǑǒǣưǣǦǑǖƱƲǣƫǥǑLJˢǖǥǠǜǥLJǠǓ˪˜ˏ˪˱ˑˑ˜Project to Sell Methyl Ester Pesticides Solvent Products ïøĉþĆìĄǰ×÷ć÷êúćéĕð÷ĆÜñúĉêõèæÿćøđÙöĊđóČęĂÖćøđÖþêøǰđîČęĂÜÝćÖĆŤúĎÖÙćêšĂÜÖćøñúĉêõèæìĊðúĂéõ÷êŠĂđÖþêøÖøĒúąñĔßÜćîǰšĆŤęĆĎššǰēé÷ýċÖþćÖćøóĆçîćêüìĞćúąúć÷ĔîÖúčö÷ćÛŠćĒöúÜÝćÖđöìĉúđĂÿđìĂøǰĆŠŤàċęÜđðŨîñúĉêõèæ×ĂÜïøĉþĆìĄǰēé÷êüìĞćúąúć÷éĆÜÖúćüÝąđóöǰĆŤĆŠĉęÙčèÿöïêĉÖćøúąúć÷êüǰ\"DUJWFǰ*OHSFEJFOUǰìĊęĔßšĔîÖćøÖĞćÝĆéĒöúÜǰĆĆöĊÖúĉęîĕöøčîĒøÜǰđðŨîñúĉêõĆèæìĊęöćÝćÖóßǰÿćöćøë÷ŠĂ÷ÿúć÷đĂÜĕéǰŠŤČšìćÜíøøößćêǰøüöìĆĚÜúéÙüćöÖĆÜüúĔîđøČęĂÜ×ĂÜĂÙÙĊõĆ÷ǰđîČęĂÜÝćÖǰǰĉĆđöìĉúđĂÿđìĂøŤđðŨîÿćøđÙöìĊöÙüćöðúĂéõ÷ǰ ĕüĕôîšĂ÷Öüćÿćøǰ9ZMFOF ǰĊęĊĆŠēé÷ïøĉþĆìĄǰĕéšđøöÝĆéÝĞćĀîć÷ĕð÷ĆÜÖúöúĎÖÙćđÖþêøĕéšǰ ǰøć÷ǰÝĞćîüîǰĉęŠčŠš ǰêĆîǰĔîðŘǰ ǰĒúąĔîðŘǰ ǰđðŨîǰ ǰøć÷ǰÝĞćîüîǰ ǰêĆîĒúąÝąêŠĂ÷Ăé×÷ć÷åćîúĎÖÙćđóö×ċĚîĔîðŘǰ ǰēé÷êĆĚÜđðćĀöć÷ǰšĉęŜđóĉęö÷Ăé×ć÷ñúĉêõĆèæŤđöìĉúđĂÿđìĂøŤĔĀÖĆïïøĉþĆìđðŨîǰ ǰêĆîêŠĂðŘǰšĀøČĂðøąöćèǰ ǰúćîïćìêŠĂðšŘ(($ǰFYQBOETǰJUTǰNBSLFUǰUPǰBHSJDVMUVSBMǰDIFNJDBMTǰQSPEVDUTǰEVFǰUPǰDVTUPNFSǰEFNBOETǰGPSǰQSPEVDUTǰUIBUǰBSFǰTBGFǰGPSǰGBSNFSTǰBOEǰVTFST ǰ(($ǰIBTǰTUVEJFEǰUIFǰEFWFMPQNFOUǰPGǰTPMWFOUTǰUPǰCFǰVTFEǰJOǰUIFǰQFTUJDJEFǰHSPVQǰPGǰQSPEVDUTǰGSPNǰNFUIZMǰFTUFST ǰXIJDIǰUIFǰ$PNQBOZǰBMSFBEZǰQSPEVDJOH ǰ5IFǰBGPSFNFOUJPOFEǰTPMWFOUǰXJMMǰJODSFBTFǰUIFǰTPMVCJMJUZǰQSPQFSUJFTǰPGǰBDUJWFǰJOHSFEJFOUTǰVTFEǰJOǰQFTUJDJEFT ǰǰ*UǰIBTǰBǰNJMEǰTDFOUǰBOEǰJTǰBǰQSPEVDUǰEFSJWFEǰGSPNǰQMBOUT ǰ*UǰDBOǰEFDPNQPTFǰOBUVSBMMZ ǰ\"EEJUJPOBMMZ ǰUIFSFǰJTǰMFTTǰDPODFSOǰBCPVUǰųSFǰIB[BSETǰCFDBVTFǰNFUIZMǰFTUFSǰJTǰBǰTBGFǰDIFNJDBMǰBOEǰJTǰMFTTǰŴBNNBCMFǰUIBOǰ9ZMFOF ǰ(($ǰIBTǰTUBSUFEǰEJTUSJCVUJOHǰUIFǰQSPEVDUǰUPǰUXPǰBHSJDVMUVSBMǰCVZFST ǰBNPVOUJOHǰUPǰ ǰUPOTǰJOǰ ǰ*Oǰ ǰUIFǰQSPEVDUǰIBTǰCFFOǰTPMEǰUPǰGPVSǰCVZFST ǰBNPVOUJOHǰUPǰ ǰUPOT ǰǰ5IFǰ$PNQBOZǰXJMMǰDPOUJOVFǰUPǰFYQBOEǰUIFǰDVTUPNFSǰCBTFǰJOǰ ǰXJUIǰUIFǰHPBMǰPGǰJODSFBTJOHǰTBMFTǰPGǰNFUIZMǰFTUFSǰQSPEVDUTǰUPǰ ǰUPOTǰQFSǰZFBSǰPSǰBQQSPYJNBUFMZǰ ǰNJMMJPOǰ5)#ǰQFSǰZFBS



ƮǙǣǑǑƱƮƱƬǠƱƴǑƴljǦǖǢǜƱƮǑˏ˒ˏ˒˱ˏPeople Prosperity

Integrated Sustainability Report 2021Global Green Chemicals Public Company Limited134ƫǣǓNJǓˢǝǣǓǎljˏƫƱǣljLJˤ˒ǥNjljǥǖǚˠˢHuman Capital DevelopmentnjǖƫǣǓDŽǣǥljljƱǣljLJˤ˒ǜ˪ǣƮˏƹNj˥ɑǮDZDzǰ˪ˢKey Performance in 2021ǥNj˖ǣǝǑǣǒGoalsǓǢDŽNJƮǙǣǑnjƫǎljƬǠƱǎljˏƫƱǣljˏ˳ˏǓ˔ǠǒǖǢɑǰǵɑEmployee engagement level at 49%ǓǢDŽNJƮǙǣǑnjƫǎljƬǠƱǎljˏƫƱǣljˏ˳ˏǓ˔ǠǒǖǢɑDZǴEmployee engagement level at 58%Ʋ˪ǣljǙljƴ˒ǙǧǑƱƫǣǓǍ˧ƫǠNJǓǑǎljˏƫƱǣljˏDZȟDzǮǴɑƴ˒ǙǧǑƱˏ5,628 employee training hoursǥƱˢljǖƱLJ˱ljǨljƫǣǓǍ˧ƫǠNJǓǑǎljˏƫƱǣljǰɑǖ˔ǣljNJǣLJInvestment in employee training totaling4 million THBǥƱˢljǖƱLJ˱ljǨljƫǣǓǍ˧ƫǠNJǓǑǎljˏƫƱǣljDzɑǖ˔ǣljNJǣLJInvestment in employee training totaling6 million THBǜǓǓǝǣǎljˏƫƱǣljǦǖǢnj˳˔NJǓˢǝǣǓǥƬ˔ǣDŽǣǓƱDžǣǦǝljˑƱ˪˪LJǜǣƮˏƹǨljNJǓˢǛLJɏɑǦǖǢDžǠNJǜljǠƱDžˑǠƫǖǒLJLj˜ˤ˒˪ˏ˱ƫǣǓǥDžˢNJǧDžƬǠƱNJǓˢǛLJɏɑˏǓ˔ǠǒǖǢɑǭǬǬRecruit employees and executives to hold important positions in the company and respond to the company’s growth strategy at 100%ǜǓǓǝǣǎljˏƫƱǣljǦǖǢnjNJǓˢǝǣǓǥƬǣDŽ˪ǣǓƱDž˪ǣǦǝljˑƱ˳ ˔˔LJˤǜ˪ǣƮˏƹǨljNJǓˢǛLJɏɑǦǖǢDžǠNJǜljǠƱDžˑǠƫǖǒLJLj˒ˏ˱˜ƫǣǓǥDžˢNJǧDžƬǠƱNJǓˢǛLJɏɑˏǓ˔ǠǒǖǢɑDZǬɑRecruit employees and executives to hold important positions in the company and respond to the company’s growth strategy at 50%Ʋ˪ǣljǙljƴ˒ǙǧǑƱƫǣǓǍ˧ƫǠNJǓǑǎljˏƫƱǣljˏdzȟǯDzǵɑƴ˒ǙǧǑƱˏ7,369 employee training hours

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Integrated Sustainability Report 2021Global Green Chemicals Public Company Limited136NJǓˢǛLJɏɑǑƱǜǓǓǝǣǎljˏƫƱǣljLJǑˤǚˏƫǒǐǣǎǜ˳ƱnjˑǣljƴˑǠƱLJǣƱLJǝǖǣƫǝǖǣǒɑǠǣLJˢɑǥǙ˟NJǩƵDž˜ƬǠƱNJǓˢǛLJɏˏ˱ˑˤ˒ˤ˒ˏǥǙ˟NJǩƵDž˜ǜǑˏƮǓƱǣljɑǜǠǜˏƱƮǑǠǠljǩǖlj˜ɑNJǓˢǛLJƲDŽǝǣƱǣljɑǦǖǢǧƮǓƱƫǣǓɑ(ĴŚīŀƔ÷÷ɑŠ÷Ċ÷ŝŝÏī˨˒ˏˏGGC aims to recruit high potential employees through various channels, such as the company’s website, job websites, social media, employment agencies, and the ÷ĴŚīŀƔ÷÷ɑŝ÷Ċ÷ŝŝÏīɑŚŝŀċŝÏĴȞNJǓˢǛLJɏɑ ǑƱǎǂljǣǎljˏƫƱǣljLJ˱ƫǓǢDŽˏNJɑ ǧDŽǒǜˑƱǥǜǓˢǑLJˏƫǛǢǦǖǢƮǙǣǑǓ˳LJǜǠDŽƮǖ˔ǠƱƫˏNJDžǣǦǝljˑƱƱǣljˏ˱ˑˏ˔ˤ˒˪njˑǣljƴˑǠƱLJǣƱǦǖǢǧƮǓƱƫǣǓDžˑǣƱɎɑǥǎǠǥǎˢ˒ǑNjǓǢǜLJLjˢǐǣǎǨljƫǣǓLJ˪ǣƱǣljɑǠǣLJˢɑƫǣǓǥǓˤǒljƫǣǓǜǠljnjˑǣljǓǢNJNJ˨˒ˢ(ȷY÷ÏŝĶėĶċɑǦǖǢǧƮǓƱƫǣǓɑǯDzǬɑ;; ɑY÷Ïñ÷ŝŤĒėŚɑ ŤŤ÷ŤŤĴ÷Ķŭ;; ɑÏėĴŤɑŭŀɑñ÷ƍ÷īŀŚɑ÷ĴŚīŀƔ÷÷ŤɑÏŭɑÏīīɑī÷ƍ÷īŤɑêƔɑŚŝŀĴŀŭėĶċɑŤĨėīīŤɑÏĶñɑĨĶŀƎī÷ñċ÷ɑŭĒÏŭɑcorresponds to the employee’s position through various channels and projects to ėĶëŝ÷ÏŤ÷ɑƎŀŝĨɑ÷ĊƢëė÷ĶëƔȟɑŤŵëĒɑÏŤɑŭĒ÷ɑ(ȷY÷ÏŝĶėĶċɑŤƔŤŭ÷ĴɑÏĶñɑŭĒ÷ɑǯDzǬɑ;; ɑY÷Ïñ÷ŝŤĒėŚɑ ŤŤ÷ŤŤĴ÷ĶŭɑŚŝŀĥ÷ëŭȞNJǓˢǛLJɏɑǑƱǜǓ˔ǣƱƮǙǣǑnj˳ƫǎljƬǠƱǎljˏƫƱǣljɑǥǎǠǓˏƫǛǣǦǖǢDŽ˦ƱDŽDŽǎljˏƫƱǣljLJǑˤƮǙǣǑǜǣǑǣǓdžǨǝ˔ǠǒǥDžˢNJǧDžˏ˱ˑˏ˨˒˳ˤ˒˳ˑǩNjǎǓǠǑƫˏNJǠƱƮ˜ƫǓɑ˔GGC aims to build employee engagement, as well as retain and attract talented ÷ĴŚīŀƔ÷÷ŤɑŭŀɑċŝŀƎɑƎėŭĒɑŭĒ÷ɑŀŝċÏĶėƝÏŭėŀĶȞƫǖǒLJLj˜ƫǣǓǎˏǂljǣƬˤDŽƮǙǣǑǜǣǑǣǓdž˱Human Capital Development StrategyïøĉþĆìĄǰÝĆéìćēÙøÜÖćøÜćîìÿĂéÙúšĂÜÖĆïÖú÷čìíŤÖćøóĆçîć×ĊéÙüćöĞĊęÿćöćøë×ĂÜóîÖÜćîǰēé÷ĔîðŘǰ ǰïøĉþĆìĄǰöÜđîîÖćøéćđîîĆ芚ĞĉēÙøÜÖćøéšćîÖćøóĆçîćóîÖÜćîǰĒúąēÙøÜÖćøÿŠÜđÿøĉöÙčèõćóßĊüĉêìéĊĆĊęĔĀšÖĆïóîĆÖÜćî(($ǰIBTǰQSFQBSFEǰXPSLǰQSPKFDUTǰJOǰMJOFǰXJUIǰJUTǰIVNBOǰDBQJUBMǰEFWFMPQNFOUǰTUSBUFHZ ǰ*Oǰ ǰ(($ǰGPDVTFEǰPOǰJNQMFNFOUJOHǰFNQMPZFFǰEFWFMPQNFOUǰQSPKFDUTǰBOEǰQSPKFDUTǰUPǰQSPNPUFǰHPPEǰRVBMJUZǰPGǰMJGFǰGPSǰFNQMPZFFT ǧƮǓƱƫǣǓDŽ˔ǣljƫǣǓǎˏǂljǣǎljƫƱǣljˏEmployee Development ProjectsïøĉþĆìĄǰéćđîîēÙøÜÖćøóĆçîćóîÖÜćîìĀúćÖĀúć÷ÿćĀøĆïóîĆÖÜćîĞĉĆĊęĞìčÖøąéĆïǰêĆĚÜĒêøąéĆïñĎïøĀćøÝîëċÜøąéĆïđÝšćĀîšćìĊęǰēé÷ĔîðŘǰ ǰŠšĉǰöĊēÙøÜÖćøìĊęēééđéîǰéĆÜîĊŠĚ(($ǰPQFSBUFTǰBǰWBSJFUZǰPGǰFNQMPZFFǰEFWFMPQNFOUǰQSPKFDUTǰGPSǰFNQMPZFFTǰBUǰBMMǰMFWFMT ǰGSPNǰUIFǰFYFDVUJWFǰMFWFMǰUPǰUIFǰTUBGGǰMFWFM ǰ*Oǰ ǰPVUTUBOEJOHǰQSPKFDUTǰBSFǰBTǰGPMMPXT ƫǣǓǜǓǓǝǣǎljˏƫƱǣljɑRecruitingƫǣǓǎˏǂljǣɑƬˤDŽƮǙǣǑǜǣǑǣǓdžǎljˏƫƱǣljɑEmployee Competence DevelopmentƫǣǓǓˏƫǛǣǦǖǢDŽ˦ƱDŽ˳DŽǎljˏƫƱǣljɑRetaining and Engaging Employees

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139ēðøĒÖøöÝĆéĂïøöĀúĆÖÿĎêøǰ-FBEǰ*ODJEFOUǰ*OWFTUJHBUPSǰĒÖŠóîĆÖÜćîĔîÿć÷ÜćîðäĉïêĉÖćøìđðîđúýǰđóĂĔĀóîÖÜćîöÙüćöøĎšÙüćöđךćĔÝĔîÖøąïüîÖćøǰĒúąüíĊÖćøĆĊęŨĉČęšĆĊĉÿČïÿüîĂïêĉđĀê×ĂÜïøĉþĆìĄǰìĂćÝđÖĉé×ċĚîǰîćĕðÿŠÙüćöóøšĂöĔîÖćøđðîñîćéšćîÖćøčĆčĊęĞĎŨĎšĞêøüÝÿĂïđĀêčÖćøèêŠĂĕðǰŤēðøĒÖøöÝĆéĂïøöÿøšćÜÙüćöøÙüćöĔÝĔîÖćøéćđîîíčøÖĉÝ×ĂÜïøĉþìĄǰĔĀĒÖǰĎšĞĉĆšŠóîĆÖÜćîĔĀöŠòść÷ÖćøêúćéĒúąòść÷ÿîĆïÿîîìöĊĂć÷čÖćøìćÜćîǰ ǰðŘǰĀøČĂóîĆÖÜćîđéĉöčĊęĞÙîĔéÿîĔÝÖÿćöćøëđךćøŠüöēðøĒÖøöĕéšǰđóęĂøĆïøÖćø×÷ć÷íøÖĉÝĔĀö×ĂÜïøĉþìĄĘČĎščŠĆǧƮǓƱƫǣǓǍƫǠNJǓǑɑɑ(ŤŤ÷ĶŭėÏīɑ ŀĴŚ÷ŭ÷ĶëƔ˧(ŤŤ÷ĶŭėÏīɑ ŀĴŚ÷ŭ÷ĶëƔɑ›ŝÏėĶėĶċɑ‡ŝŀċŝÏĴǧNjǓǦƫǓǑɑŠŀŀŭɑ ÏŵŤ÷ɑ ĶÏīƔŤėŤRoot Cause Analysis ProgramǧNjǓǦƫǓǑɑ ŵŤėĶ÷ŤŤɑ¢Ķñ÷ŝŤŭÏĶñėĶċɑ‡ŝŀĥ÷ëŭBusiness Understanding Project ProgramïøĉþĆìĄǰéćđîîēÙøÜÖćøǰ&TTFOUJBMǰ$PNQFUFODZǰàÜđðîÖćøǰĞĉċęŨÝĆéĂïøöìĆÖþąìÝćđðîêŠĂÖćøìćÜćîĔĀĒÖŠóîĆÖÜćîĔîóîÖÜćîĊęĞŨĞšĆĂćüčēÿĒúąóîĆÖÜćî×ĂÜìčÖĀîŠü÷ÜćîǰñŠćîēðøĒÖøöéĆÜîĊĚ(($ǰPQFSBUFTǰUIFǰ&TTFOUJBMǰ$PNQFUFODZǰ5SBJOJOHǰ1SPHSBN ǰXIJDIǰJTǰBǰUSBJOJOHǰJOǰTLJMMTǰOFDFTTBSZǰGPSǰXPSLJOHǰGPSǰTFOJPSǰFNQMPZFFTǰBOEǰFNQMPZFFTǰPGǰBMMǰEFQBSUNFOUT ǰUISPVHIǰUIFǰGPMMPXJOHǰQSPHSBNT NjǓǢǧǒƴlj˜LJ˒ǩDŽǓˏNJƫǣǓƲǣƫƫǣǓDŽǣǥljljǧƮǓƱƫǣǓˤ˔˪ˢ ÷Ķ÷ƢŭŤɑĊŝŀĴɑŭĒ÷ɑ‡ŝŀċŝÏĴŤǧNjǓǦƫǓǑɑŠŀŀŭɑ ÏŵŤ÷ɑ ĶÏīƔŤėŤŠŀŀŭɑ ÏŵŤ÷ɑ ĶÏīƔŤėŤɑ‡ŝŀċŝÏĴȨɑǎljˏƫƱǣljǥƬ˔ǣǓˑǙǑǧƮǓƱƫǣǓɑǯDzɑƮljǯDzɑ÷ĴŚīŀƔ÷÷ŤɑŚÏŝŭėëėŚÏŭ÷ñɑėĶɑŭĒ÷ɑŚŝŀċŝÏĴȞȨɑ ǝǖˏƱƲNJǧƮǓƱƫǣǓɑǎljˏƫƱǣljǑˤƮǙǣǑǓ˳˔ƮǙǣǑǥƬ˔ǣǨƲǨljƫǓǢNJǙljƫǣǓǥǎˢ˒ǑƬ˦˕ljǓ˔ǠǒǖǢɑǭǬǬ Ċŭ÷ŝɑŭĒ÷ɑŚŝŀĥ÷ëŭȟɑ÷ĴŚīŀƔ÷÷ŤĒÏƍ÷ɑǭǬǬʁɑĨĶŀƎī÷ñċ÷ɑŀĊɑŭĒ÷ɑŚŝŀë÷ŤŤȞǧNjǓǦƫǓǑɑ ŵŤėĶ÷ŤŤɑ¢Ķñ÷ŝŤŭÏĶñėĶċɑ‡ŝŀĥ÷ëŭɑ ŵŤėĶ÷ŤŤɑ¢Ķñ÷ŝŤŭÏĶñėĶċɑ‡ŝŀĥ÷ëŭɑ‡ŝŀċŝÏĴȨɑǎljˏƫƱǣljǥƬ˔ǣǓˑǙǑǧƮǓƱƫǣǓɑǭǮǰɑƮljǭǮǰɑ÷ĴŚīŀƔ÷÷ŤɑŚÏŝŭėëėŚÏŭ÷ñɑėĶɑŭĒ÷ɑŚŝŀċŝÏĴȞȨɑǎljˏƫƱǣljǑˤƮǙǣǑǓ˳˔ƮǙǣǑǥƬ˔ǣǨƲǥƫǒǙƫˏNJƫǣǓDŽǣǥljˢljLj˱ǓƫƲˤ˒˪ˢƬǠƱNJǓˢǛLJɏɑǑǣƫƬ˦˕ljˏEmployees have a better understanding ŀĊɑŭĒ÷ɑëŀĴŚÏĶƔɄŤɑêŵŤėĶ÷ŤŤɑŀŚ÷ŝÏŭėŀĶŤȞ5IFǰ-FBEǰ*ODJEFOUǰ*OWFTUJHBUPSǰUSBJOJOHǰQSPHSBNǰJTǰPGGFSFEǰUPǰFNQMPZFFTǰJOǰPQFSBUJPOBMǰFYDFMMFODFǰUPǰQSPWJEFǰFNQMPZFFTǰXJUIǰLOPXMFEHFǰBOEǰVOEFSTUBOEJOHǰPGǰUIFǰQSPDFTTǰBOEǰNFUIPETǰGPSǰJOWFTUJHBUJOHǰQPUFOUJBMǰDPNQBOZǰBDDJEFOUT ǰSFTVMUJOHǰJOǰSFBEJOFTTǰUPǰUBLFǰPOǰUIFǰMFBEFSǰSPMFǰJOǰJODJEFOUǰJOWFTUJHBUJPOT 5SBJOJOHǰQSPHSBNǰUPǰCVJMEǰLOPXMFEHFǰBOEǰVOEFSTUBOEJOHǰSFHBSEJOHǰUIFǰDPNQBOZĴTǰCVTJOFTTǰPQFSBUJPOTǰUPǰOFXǰFNQMPZFFTǰJOǰUIFǰNBSLFUJOHǰEFQBSUNFOUǰBOEǰTVQQPSUJOHǰEFQBSUNFOUTǰXIPǰIBWFǰXPSLFEǰXJUIǰUIFǰDPNQBOZǰGPSǰ ǰZFBSTǰPSǰBOZǰFNQMPZFFTǰXIPǰBSFǰJOUFSFTUFEǰJOǰUIFǰQSPHSBNǰUPǰFEVDBUFǰUIFNTFMWFTǰBCPVUǰUIFǰDPNQBOZĴTǰOFXǰCVTJOFTTǰFYQBOTJPOT

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