Employee Handbook Hyatt Place Gurgaon

Hyatt Place Gurgaon / Udyog Vihar 1|Page

ContentsGeneral Manager’s message ..................................................................................................................................... 03 Chapter 1 – About HyattHyatt Logo and Introduction to Hyatt Hotels Corporation ....................................................................................... 04Hyatt Purpose, Values and Goals ............................................................................................................................... 05Our Guiding Principles and Personality...................................................................................................................... 06Hyatt Journey ................................................................................................................................................................ 07Hyatt Brands................................................................................................................................................................... 09World Of Hyatt ............................................................................................................................................................... 13Hyatt Thrive .................................................................................................................................................................... 14 Chapter 2 – About Hyatt Place Gurgaon Udyog/ViharLocation and Features of the Hotel............................................................................................................................. 15Rooms, Event Spaces and Dining Experiences ........................................................................................................ 16Owning Company ........................................................................................................................................................ 17Fire and Safety............................................................................................................................................................... 19Hotel’s Code of Conduct ………………………………………………………………………………………………………22Must Knowns of Hyatt Place Gurgaon……………………………………………………………………………………….27 Chapter 3 – GurgaonCity Overview ............................................................................................................................................................... 31 Chapter 4 – Whistle Blower PolicyPolicy & Procedure ..................................................................................................................................................... 33 2|Page

AcknowledgementDear Employee,Let me express my heartiest congratulations to you for being selected as a team member at Hyatt PlaceGurgaon/Udyog ViharHyatt - a name, which may be new to you, is renowned internationally for its determination in the pursuit andmaintenance of high standards of excellence by providing superior products and service in the hospitalityindustry. By joining us, you have clearly demonstrated the potential of being a part of a big internationalfamily.As a member of the hospitality industry, we recognize people as the No.1 factor in contributing to our success.With a serious commitment to employee training, your future is definitely an important and integral part of ourbusiness.Therefore, I hope you will make use of every opportunity to learn and work towards your own advancementand render us every support in promoting and ensuring the success of our hotel.The opportunities are unlimited and whilst contributing to our growth, you will be reaping the benefits thatcome from being part of this dynamic and successful international chain.As success is dependent on teamwork we believe in assisting our colleagues in achieving our common goals.My leadership team and I are always at your side to guide you in your tenure with us.Welcome aboard and wishing you every success with Hyatt Place Gurgaon. Maulina Gupta General Manager 3|Page

Chapter 1 – About Hyatt Hyatt LogoThe logo is a stylized version of the word Hyatt with the crescent running through it symbolizing the sunrise-to- sunset experience of the Hyatt guest and representing our commitment to providing round-the-clock service. Introduction to Hyatt Hotels CorporationHyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolioof 13 premier brands and 650+ properties in 56 countries, as of March 31, 2017. The Company's purpose tocare for people so they can be their best informs its business decisions and growth strategy and is intendedto create value for shareholders, build relationships with guests and attract the best colleagues in the industry.The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels,resorts, branded residences and vacation ownership properties, including under the Park Hyatt®, Miraval,Grand Hyatt®, Hyatt Regency®, Hyatt®, Andaz®, Hyatt Centric™, The Unbound Collection by Hyatt™, HyattPlace®, Hyatt House®, Hyatt Ziva™, Hyatt Zilara™ and Hyatt Residence Club® brand names and havelocations on six continents. For more information, please visit www.hyatt.com. 4|Page

Hyatt PurposeWe care for people so they can be their best.Care comes from a place of empathyand authentic human connection. We care by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members and shareholders. Respect Values Being your best is about being your authentic self in each Be inclusive Value diverse points of view moment- engaged, fulfilled, andCare for people and your environment ready to take on the world. Integrity Tell and accept the truth Honour your commitments Take ownership and act with pride 5|Page

Humility EmpathyLet actions speak for themselves Truly listen Share the credit Respond with compassion Put others first Walk in the shoes of others Creativity Fun See things anew Don’t take yourself too seriously Fail often to succeed sooner Laugh out loud Be curious: Learn and Relearn Build joy into your work Our GoalHyatt becomes the most preferred hospitality brand- loved and respected by colleagues, guests, owners, operators, community members and shareholders. Our Brand Promise Creating a stylish, comfortable, seamless experience GUIDING PRINCIPLESCreate uncomplicated experiencesFocus on purposeful serviceBusiness casualSTRAIGHTFORWARD * STYLISH * APPROACHABLEIntroducing the future of select service, Hyatt Place hotels are designed with a hand-selected range ofessential amenities that provide uncomplicated, casual hospitality for today’s multi-tasking business traveller.Hyatt Place hotels combine style, innovation and 24/7 convenience to create a perfectly seamless stay withevery modern comfort, including spacious guestrooms that provide separate sleeping and living spaces;food freshly prepared around the clock; a full bar with premium beers, wines and spirits; flexible spaces forbusiness or social events; and complimentary high-speed Wi-Fi. At Hyatt Place, guests will find the comfortthey want and the service they deserve. 6|Page

Hyatt Journey1957: A progressive and innovative hotel company begins when a small hotel near the busy Los AngelesInternational Airport is bought from a man named Hyatt Von Dehn by Jay Pritzker.1963: Advertised as “The World’s First Fly-in Hotels”, Hyatt had three divisions: Hyatt House Hotels, HyattChalet Motels and Hyatt Lodges.1967: Hyatt Regency Atlanta features a breath taking 20 story atrium lobby, with lush trees, hanging greenery,spectacular sculpture, glittering glass elevators and a revolving roof-top restaurant. This dramatic hotel,designed by John Portman, launches a new era in hotel architecture and operating philosophy.1969: Hyatt Regency Hong Kong opened its doors in 1969 as the first international Hyatt hotel.1972: Hyatt International launches what is then its largest hotel with 700 rooms, Hyatt Singapore (which hassince been re-branded Grand Hyatt Singapore). Since then, Hyatt International has grown and developedinto a major international hotel company with Grand Hyatt Taipei, Taiwan, taking the lead as thecompany’s largest hotel with 850 rooms.1979: Hyatt International and Hyatt Corporation both grow at an impressive rate. In the United States, HyattCorporation carves an image of luxury and service that captures the imagination of American travellers.1986: Australia becomes the focus of growth, with the introduction of Grand Hyatt Melbourne, followedshortly afterwards by Park Hyatt Sydney, Hyatt Hotel Canberra, Hyatt Regency Adelaide, Hyatt RegencyPerth and two resorts in Queensland: -Hyatt Regency Coolum and Hyatt Regency Sanctuary Cove.1989: Hyatt International celebrates its 20th anniversary and was selected as the best hotel chain of theyear. The same year Hyatt International opens its first Grand Hyatt Hotel – Grand Hyatt Hong Kong.1991: Hyatt continues its expansion of Grand Hyatt with the launch of three Grand Hyatt hotels in Jakarta,Bali and Bangkok. 7|Page

1995: Hyatt International enters the CIS market (Community of Independent States, former Russianrepublics) with a new hotel in Baku, Azerbaijan and opens the Hyatt Regency Johannesburg.1999: Grand Hyatt Shanghai, the highest hotel in the world opens to great accolades and rapidly becomesrenowned as the best hotel in China.2002: The opening of Hyatt Regency Kolkata, Hyatt Regency Mumbai and Park Hyatt Goa Resort and Spain India, Grand Hyatt Beijing in China, Park Hyatt Paris - Vendome in France, Hyatt Regency Warsaw inPoland, and our very first Grand Hyatt in South America, Grand Hyatt Sao Paulo in Brazil.2003: Hyatt takes over Grand Hyatt Cairo, which becomes the biggest Hyatt Hotel in Europe, Africa andMiddle East with 715 rooms.2004: Creation of Global Hyatt.2005: Launch of Hyatt Place2006: Hyatt acquired Hyatt Summerfield Suites.2007: Travellers in the United States were able to experience Hyatt Place and in April 2007 Hyatt launchedits newest global brand, Andaz with the opening of Andaz Liverpool Street (London, United Kingdom). 2009: Hyatt expands in the C.I.S. with the opening of Hyatt Regency Dushanbe, Tajikistan and Hyatt Regency Yekaterinburg (Russia) in March. 2011: Hyatt thrive launches as Hyatt’s global corporate responsibility platform. 2012: Hyatt Summerfield Suites is rebranded as Hyatt House. 2015: The Hyatt Centric brand launches with its first location inChicago offering accessible, chic lodgings in prime city locations for the cosmopolitan traveller.2016: The Unbound Collection becomes the 12th brand in Hyatt’s portfolio, introducing guests to a wholenew range of experiences.2017: World Of Hyatt launches March 1st, replacing Hyatt Gold Passport as Hyatt’s loyalty program andbecoming Hyatt’s new customer facing master brand. 8|Page

HYATT BRANDSHyatt has 3 types of service models and 8 sub-brands of hotelsThe 3 types of service models are:Full Service 2. Select Service 3. Ownership OpportunitySub brands are: Exceeding every expectation…Park Hyatt hotels are a symbol of service and luxury, offering impeccable guestrooms, revitalizing spas andexceptional food and wine, all perfectlytailored to those who expect nothing but the best- the world’s most discerningbusiness and leisure travellers seeking anelegant meeting space or sophisticated escape. Make a Grand statement… An array of dinning venues, spectacular entertainment and meeting spaces and a sophisticated yet personal approach to service make every Grand hotel Hyatt hotel the perfect destination within a destination. 9|Page

Fostering connections… When it comes to meetings andevents, experienced professionals come to Hyatt Regency hotels.World class amenities and invitingaccommodations, along with on- site restaurants, bars, markets,meeting spaces and more, makeeach Hyatt Regency hotel a self-contained community that fosters connections and helps work get done. Service meets style… Hyatt hotels are designed to make the most of every stay. Business and leisure travellers alike benefit from pristine rooms, invigorating restaurants and bars, an expert staff and a prime location in a high-demand destination. Complete immersion in the destination… Every Andaz property stands out as adistinctive expression of the culture thatsurrounds it – capturing the best of the local design, cuisine and social scenewhile delivering a friendly attitude andwarm, personal service common to all Andaz hotels worldwide. 10 | P a g e

At the centre of it all… Upscale and highly customizable, Hyatt Centric hotels are designed for savvy, adventurous travellers who want easy access to local hot spots and hidden gems. These properties deliver premium amenities and uncomplicated quality in a simple, inspiring environment that encourages discovery and interaction. Your doorway into the extraordinary… Every property in the unbound Collection by Hyatt is truly one of a kind. From historic landmarks totropical resorts and new builds, each property is designed to captivate guests with the unique stay opportunities that seasoned, high-value travellers crave alongside the trusted Hyatt rewards and conveniences they love. Select service for the most selective… Our guest-focused approach, strengthened by flexible spaces and a range of amenities, makes Hyatt Place hotels the perfect choice for high-value business travellers seeking comfort, quality and around –the-clock convenience. 11 | P a g e

Your routine is our priority… Built on focussed customer insights, Hyatt House hotels are designed and continually refined to keep questscomfortable, cared for and feeling like themselves, with essential conveniences like residential-stylerooms, complimentary breakfasts, on- site laundry and more. All inclusive goes all out… Selectively placed in some of the most stunning locales on earth, and featuring luxurious accommodations, personal service and a variety of culinary options, Hyatt Ziva family resorts and Hyatt Zilara adults-only resorts offer the highest levels of quality, care and convenience that seasoned travellers will find in an all-inclusive vacation experience. Your journey towards life in balance…Miraval is for those who seek inspiration, self- improvement, and a life in balance. Hyatt shares Miraval’s belief that wellness ismore than a class or simply eating well- it’s a lifestyle. Paradise in Paradise… Unlike traditional vacation ownership resorts, Hyatt Residence Club’s luxury accommodations are available for weekly stays. Each residential style vacation condominium offers elegant appointments with all the comforts of home. 12 | P a g e

World of Hyatt World of Hyatt, Hyatt’s global loyalty program, puts Hyatt’s purpose into action. It allows us to show our members how much we care for them to be their best. World of Hyatt offers our members more benefits, more opportunities to earn rewards and more ways to engage with Hyatt. We don’t just want to welcome our guests to our world, we want to understand theirs. It’s about celebrating our members by understanding the people, places and stories that make up each of our guests’ lives — creating a thriving community In designing the program, we started with our members. Weheard what makes their experiences better and more meaningful — and we tailored World of Hyatt to meetthose needs, so they can expect the exceptional. Membership Basics Membership levelsThe majority of World of Hyatt memberships are structured into four distinct membership levels. 13 | P a g e

Hyatt Courtesy CardCourtesy Card is an exclusive and unpublished membership that can only be obtained through invitation. Hyatt ThriveAt Hyatt, we are in the business of caring for people so they can be their best. Our purpose defines ourpractices: We work to create an environment for people to thrive by building strong communities andfostering sustainable environmental practices.As our business grows to meet the needs of a more connected world in which more people than ever aretraveling, we believe that we have great opportunities and an even greater responsibility to ensure that wegrow thoughtfully. Hyatt Thrive, our corporate responsibility platform, translates our commitment into a sharedvision and common focus through four pillars: Environmental Sustainability Environmental SustainabilityTaking focused, aggressive steps to Taking focused, aggressive steps to reduce to our impact by reduce to our impact by implementing more sustainable implementing more sustainable building practices across our building practices across our operations. operations. Health & Wellness Economic Development & InvestmentInvesting in programs that help ourcolleagues, guests and neighbours Stimulating local growth and creatingadopt and support healthy lifestyle. career and commerce opportunities in the communities we serve.Hyatt Thrive is built on the understanding that through actions large and small we can have a big impact onthe lives of the people and the communities we touch. By setting goals, measuring progress and workingacross these areas, we aim to make a tangible impact within and beyond the walls of our hotels. This impactis amplified by the engagement of our colleagues, who are passionate about contributing to the communitiesthey call home. And when our people, communities and planet thrive, so does our business. 14 | P a g e

Chapter 2 – About Hyatt Place Gurgaon LocationThe hotel is 3.2 km from the DLF Cyber Hub and 5.7 km from the Kingdom of Dreams. The Maharana PratapISBT Kashmiri Gate Bus Station is 30 km. The Delhi International Airport is 11 km away while the New Delhi RailwayStation is 26 km away. Hyatt Place Gurgaon, best upscale business hotel in Gurgaon (Gurugram), isstrategically located in the heart of Gurgaon offering the ideal location for multi-tasking international travelers.A place where 24/7 conveniences, thoughtful service and flexible spaces help guests move seamlessly fromwork to play, from frenzied to relaxed. Features of the hotel Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. The hotel offers 176 spacious guestrooms (30 Sq Mtr) with a mix of contemporary and stylish furnishings including a plush Hyatt Grand Bed, state-of-the-art media and work centres, cozy-corner sofa sleeper, free Wi-Fi everywhere and remote printing facility throughout the hotel. 1. Gallery Hosts available 24/7 2. Complimentary Wi-Fi and remote printing everywhere 3. Complimentary hot breakfast 4. Complimentary public computers with high-speed internet access in the Gallery 5. 24-hour StayFit™ Gym featuring cardio equipment with LCD touchscreens 6. 2730 sq. ft of meeting place for small to medium meetings 7. Outdoor swimming pool 8. 24-hour Gallery offers a menu with must-have items for guests to purchase 15 | P a g e

RoomsThe Room Categories are as follows:  176 Rooms  121 King Rooms  55 Twin Rooms Dinning ExperiencesGallery Kitchen serves complimentary breakfast everyday for its guests from a menu of intercontinentaldishes to satisfy their taste buds. Coffee to Cocktails Bar is the perfect place to relax in, given its widevariety of beverages and music in the outdoor setting.The restaurants and bars at Hyatt Place Gurgaonshare a flair for the dramatic, the special, and the memorable. In between relaxing at the hotel, attendingbusiness meetings, or exploring the city of Gurgaon, enjoy an exceptional experience at any of the diningspots at the hotel. Live KitchenHyatt Place features a 24/7 Gallery menu tendering freshly prepared meals with a variety of local andregional specialties. Visitors craving for lighter bite can relish various selections of freshly prepared saladsas well. Meetings and Event SpacesThe hotel offers 2720 sq. ft. of available meeting space, dedicated Hyatt Place meeting host andstate of the art audio visual equipment and technology.Meeting Place 1,2 & 3 – 2200 sq. ft.Meeting Place 4 – 520 sq. ft. 16 | P a g e

Owning Company Samhi Group of Hotels Key Executives Mr. Ashish Jakhanwala Managing Director & CEO Mr. Madhav Thadani Founder & Chairman Hotelivate Mr. Vinay GuptaVice President-Asset Management 17 | P a g e

Company Profile SAMHI is a privately owned hotel asset copany that specialises in development, acquisition and ownership of branded hotels. SAMHI’s assests are located inprime markets across India which have high barriers to entry and large unaccommodated demand. Distingushed in the India hospitality maket due to its Pan India spread, quality of hotels, brands and operators and a rapidly growing portfolic, SAMHI is perhaps the only institutional multi-branded hotel ownership company of this scale in india, It has therfore ttracted global hotel chains such as Mariott as financial joint venture parteners besides being operating partners alongside Hyatt International. Operating under well recognised brands such as Courtyard by Marriott, Sheraton, Hyatt Regency, HyattPlace, Farieldfield by marriott, Four Points by Sheraton and Renasissance hotls owned by SAMHI benefit from global distribution of these brands, strong loyality programs and corporate relationships allowing these hotels to have a superior rate penetration. SAMHI was founded by Ashish Jakhanwala and Manav Thadani, both with immense experience and knowledge of the Indian hospitality industry and counts Sam Zell led Equity International and GTI CapitalGroup, along with IFC and The Goldman Sachs as its principal shareholders. The unique bandwidth of world class shareholders & management team, operator partenership and a strong portfolio of assets make SAMHI one of the most admired hotel asset companies in India. Brands Under Samhi 18 | P a g e

Fire and Safety Everyone’s Responsibility 1. The responsibility for maintaining the Health and Safety of guests and employees is shared by management and employees. It is important that you take this responsibility seriously. If you cause an accident or ignore a hazard, someone will get hurt and it might be you. We want to eliminate unsafe conditions in our hotel, but we need your help. 2. If you have any questions about Health and Safety, ask your Supervisor or a member of the Security team. Together we can make Hyatt Place Gurgaon a safe place to work and visit. 3. It is the policy of our hotel to ensure, as far as is reasonably possible, that all employees are safe from injury and risks to health, while at work. 4. All employees are expected to take all practical measures to ensure a safe and healthy working environment in keeping with the following defined responsibilities. 5. Take reasonable care to protect your own health and safety at work. Ensure that you do not endanger any other person through any act or omission at work. 6. Obey all instructions issued to protect your own health and safety, and the health and safety of others 7. Ensure that you are not influenced by the consumption of alcohol or drugs; in such a state to endanger your own safety at work or the safety of any other person at work. 8. Report or make such recommendations to your department head as you deem necessary to avoid, eliminate or minimize any hazards of which you are aware regarding working conditions or methods. 9. Keep your work area tidy. Emergency ProceduresDuring your first week you should familiarize yourself with the emergency procedures as well as the locationof emergency exits. How to report a fire 1. Raise an Alarm – Activate the nearest Manual Call Point (MCP) 2. Inform to Hotel Emergency No from your nearest telephone – 1111 3. Inform to Security from your nearest telephone – 1342, 1340 4. Give Security your: 5. Name and department 6. Exact location and size of fire 7. Stay in that area (if it is safe to do so) until assistance arrives in order to direct them to the source of fire. 8. DO NOT PANIC! Provide help to the Guests and Associates. 9. Do not open the doors leading to Rooms, Corridors etc. which may allow the spread of smoke and fire to other areas. 19 | P a g e

In the event of evacuation 1. Whenever you hear the evacuation message, stay calm – DO NOT PANIC! 2. Provide assistance to all Guests and Associates as required. 3. Remove any equipment from the passage that might hamper the firefighting efforts (if you are able to). 4. Never use or allow anyone to use the Lifts/Elevators. 5. Evacuate the Hotel, using nearest Fire Exit and report at the designated assembly point. 6. Close all possible doors (if possible to do so before evacuating). 7. Do not waste time while evacuating the building. 8. Do not re-enter the building until instruction given by Chief Fire Warden. 9. Do not speak to any media person or external agency commenting on the incident.These rules will help you make a safe decision if discover a fireC. Confine the fire or smoke by coming out and closing all the doors, so you don’t feed fire with additionaloxygen.A. Activate the fire alarm by pulling the lever of the Manual Call Point (MCP) or dialing the emergency no –1111R. Restrict all guests and associates from entering the affected area by cordoning off the affected area in alldirections.E. Evacuate guests, associates and self from the affected area, if it not safe to be there, proceed to theAssembly Point.Location of Assembly Area: For Guests and Staff is Lawn area near Gate No 1 Reporting AccidentsAll accidents and injuries to guests and employees must be reported immediately to your Department Headand the Manager on duty, who will take a full report of the occurrence.Please see the illustration below on How to handle the hotel fire panel in guest lobby area 20 | P a g e

3The first minutesFire alarm goes off in the hotel…. Gallery Desk Associate to check the Fire Panel and identify the location of the Fire Gallery Desk Associate to “Acknowledge” the alarm on the panel Gallery Desk Associate to inform Shift in-charge for Engineering & Security to go to the location and carry out a physical inspectionTrue Alarm False Alarm Physical inspection report Gallery Desk Associate to escalate to MOD/AGM1  Engineering to reset the device & GM  Security to go to the panel and reset it  Security to inform Gallery Desk Associate “ All Clear” MOD to be present at the Gallery Desk to handle guest queries Gallery Desk Associate to make a PA announcement using standard phraseology “Your Attention Please. There is no Gallery Desk Associate is NOT to give any incident in the hotel and the alarm was activated due to additional explanations at this time and direct all a technical snag/ There was a small incident in the hotel queries to MOD but the team has attended the same. We regret the inconvenience. As we reset the Fire Alarm System, you Standard Phraseology to be used at this stage is may hear it again during the recovery & resting phase. “An alarm has been activated on our premises Please be assured that all is clear. Thank you for your and our team is attending to the same. I have understanding” received information that it is not a serious matter and it is safe to stay on the premises. The  Device is reset/repaired by Engineering elevators will be back in operations shortly.  Inform Security & Gallery Desk Associate Please be comfortable. May I offer you some water?” of “All Clear” Security personnel to “Acknowledge & Silent” the HOTEL TO ACTIVATE SSM PROTOCOL FOR FIRE alarm on the panel. DO NOT RESET. 21 | P a g e Security personnel to repeat “Acknowledge & Silent” till they receive information from Engineering.Engineering team to Fire is put out douse the fire Fire is not put out

Hotels Code of Conduct Policies In any organised company, it is necessary to have rules so that the organisation can work smoothly and efficiently. The rules have been kept to a minimum and are as simple, as possible and unnecessary restrictions have been avoided. Management reserves the right to alter or to add to the rules as thecircumstances dictate or as “business practices” change, we will inform the employee of any changes tothis rule as early as possible. You must observe the hotel’s rules as outlined, as failure to do so may result in progressive disciplinary action being instituted. Procedure When an employee’s performance, conduct or attitude is below the standard required, the concerned employee will be advised by his/her superior and encouraged to improve within a stated time period. Failure to achieve this may result in dismissal. It is considered important by the hotel that where disciplinaryaction is necessary, each case is treated in a consistent, fair and effective manner in both Job Performance and Misconduct cases and the following procedures will be instigated. Misconduct In order to maintain a fair, consistent and logical discipline for work, the following acts will constitute misconduct on the part of an employee. The instances listed below are only examples and are notexhaustive. Any act of omission or commission, which in any manner or guise is detrimental to the interests of business or discipline or reputation or prestige of the Company/Management and the establishment, whether or not expressly regarded as such, shall amount to misconduct whether committed within or outside the premises of the establishment. Without affecting the generality as stated above, the offences listed in the following paragraphs, constitute punishable misconduct Minor MisconductThe following shall constitute acts of minor misconduct:1. Entering or leaving or attempting to enter or leave the premises except in accordance with theservice conditions or any rules framed or instructions given by the company.2. Entering or driving the company’s vehicles without proper permission.3. Absence without leave for a day.4. Low productivity or less work on any one-day, due to negligence.5. Late attendance or leaving work earlier without prior approval from your supervisor.6. Creating or contributing to unsanitary and unhygienic conditions.7. Closing the door of the guest room while rendering housekeeping or other services.8. Bring food or utensils out of the staff restaurant.9. Eating in unauthorized areas.10. Lack of proper personal appearance, sanitation and cleanliness.11. Incitement to commit any act of minor misconduct. 22 | P a g e

Punishment for Minor Misconduct An employee found guilty of committing a minor misconduct can be:1. Warned, censured or reprimanded.2. Suspended without wages for a period not exceeding seven days. Major Misconduct The following shall constitute acts of major misconduct:1. Impertinence, insubordination, rude and arrogant behaviour, disobedience, wilful or otherwise, whether alone or with others of a superior, including the orders, which the company may issue under any conditions.2. On strike either singly or with others in contravention of service conditions or infringement of any statute, law, rule or enactment for the time being in force, participating or inciting any workman to strive work or bring about activities detrimental to the interests of the company or any interruptions in work whatsoever.3. Hunger strike, go-slow, dharna, gherao, conducting a strike for any reason what so ever, in contravention of the provisions of any law or rules having force of law.4. Blocking or obstructing the gates of the company or any of its departments or not allowing the loyal and willing employees to enter the hotel premises. Wearing badges and black bands not supplied by the company or distributing or affixing any handbill, poster etc., or canvassing any un-authorized activity or personal work without written permission of the Company.5. Theft, fraud, misappropriation or dishonesty in connection with the Companies business or property or theft/misappropriation of property of another person, guest or employee on the premises of the Company.6. Holding of company/guest property in employee’s locker will tantamount to theft/ misappropriation.7. Habitual absence without leave or absence without leave for more than seven consecutive days or overstaying the sanctioned leave without sufficient cause or absence from duty on refusal of leave by the management.8. Sharing any Hotel Specific information to any property/ Divisional Office/ websites/ Hyatt connect etc. without prior approval from Divisional Head/ Director of Human Resources/ General Manager.9. Causing dislocation of work or inconvenience to other staff due to unauthorized absence from duty.10. Causing financial loss to the company by the employee himself or in connivance with any guest or employee or any other person.11. Soliciting tips or collecting contributions for any purpose whatsoever, habitual borrowing from co- employees/subordinates.12. Accepting, obtaining or agreeing to accept or attempt to obtain from any person, for himself or for any other person, any gratification, in kind or cash, other than authorized/legal remuneration or payment, as a motive or reward for showing or for bearing to show favour or disfavour to any person, in exercise of official duty/function.13. Dishonestly misappropriating or otherwise converting for his/her own use any property entrusted to him /her or under his/her control as an employee.14. Obtaining for himself or for any other person by corrupt means or pressure, or by using official position, anything valuable or pecuniary advantage from any other employee working under him/her or depending on him/her for any official functioning or from any guest or supplier.15. Riotous, disorderly or indecent behaviour or use of profane or obscene language with superiors or co- employees or wrongly interfering with the work of other employees or spreading rumours or any improper act within the company premises or in the vicinity of the hotel, preaching or inciting violence.16. Omission or commission of any act subversive to discipline or in contravention of any of the rules/regulations laid down by the management from time to time.17. Manhandling, misbehaving and using profane or obscene language with the guest in the restaurants/rooms.18. Wilful or deliberate neglect of work or gross or habitual negligence, and carelessness of duties.19. Breach of service conditions or any provisions of the law for the maintenance and running of any department or equipment. 23 | P a g e

20. Damage or loss of, wilfully or due to irresponsible actions, any property of the company or the guest or tampering of any equipment, thing or any written record, including notices put on the notice board.21. Organizing, holding or attending any meeting within the company premises without prior written permission of the company or picketing or holding demonstrations at the place of residence of directors, general manager or officers of the company.22. Disclosing to any unauthorized person information in regard to process of the company, which may come into possession of the employee in the course of his/her employment.23. Gambling or drinking alcohol within the premises of the company or be under the influence of alcohol or drugs within the working hours.24. Smoking within the company premises except where smoking is permitted.25. Commission or complicity in a criminal offence involving moral turpitude and punishable under any law in force.26. Refusal to except a charge sheet, order or other communication served in accordance with these orders and refusal to give explanation when asked for.27. Unauthorized possession of any lethal weapon on the company premises.28. Engaging in any other employment and/or studies while still in the service of company without written permission of the company.29. Sleeping during working hours.30. Making or publishing false, derogatory or malicious statements, against the company or destruction of records of the Company.31. Wilful falsification, defacement or destruction of records of the company.32. Manhandling, assaulting, threatening or intimidating or coercing, abusing and misbehaving with superior or a co-employee or deliberately interfering with any employee within the company premises or outside for anything in connection with the work of the company.33. Habitual commission of any act of minor misconduct.34. Aiding, abetting or inciting any act of major misconduct.35. Impertinence, insubordination or disobedience whether alone or in combination with others, of any lawful or reasonable order/s of a superior.36. If any employee doubts the validity, legality or reasonableness of an order of superior, the employee can raise objection only after complying with the said order and will not refuse to obey it.37. Quarrelling or fighting with co-employees within the company premises.38. Disobeying any legal and/or reasonable order of the Management or of superior officers generally and in particular, refusing to carry out orders of transfer, refusing to work overtime, refusing directly or indirectly to receive any written communication/notice from the company, refusal to endorse the fact of having received the same on any peon book or on the duplicate copy of the document itself.39. Habitually arriving late on duty or leaving early by 15 minutes or more on three occasions or more within one month.40. Obtaining or attempting to obtain leave of absence on false pretences.41. Misbehaviour during an enquiry being held into the charges of misconduct.42. Any act or omission resulting in loss of confidence in the employee.43. Any act intended to or causing damage to company’s reputation or business.44. Eve teasing or compromising the modesty of female employee or guests of the company.45. Wilfully making a false statement knowing it to be such.46. Consuming/smoking, selling or abetting the use of drugs.47. Drawing and/or writing profane, obscene, filthy and/or abusive language/ diagrams on the walls/ doors or anywhere in the premises of the company.48. Idling and/or loitering during duty hours or visiting another department without good reason and missing from work place. 24 | P a g e

Punishment for Major Misconduct An employee found guilty of major misconduct can either be:1. Suspended for a period not exceeding one month.2. Demoted with consequential reduction in salary/status or reduced to a lower stage in grade or a stoppage of increment.3. Discharged without notice. Before the imposition of any of the above penalties, the employee will be issued a charge sheet/show cause notice, clearly setting forth the allegations leveled against the employee. The employee will be required to give his/her explanation within a specified period, which will not be less than 48 hours. If no explanation is received within the stipulated time or the explanation given is not found satisfactory, an enquiry will be held into the charges wherein the employee concerned will be given full opportunity to produce his/her evidence and to cross-examine the management witnesses. The Enquiry Officer will submit his/her report to the company, who in turn, will issue final orders in writing and a copy of the said orders will be given/sent to the employee concerned. Procedures for Dealing with Cases of Misconduct If any act of misconduct is alleged against an employee, a domestic enquiry will be held by HR officer/officers or any other person nominated by management. In the said enquiry, the employee or employees concerned will be afforded reasonable opportunity to explain and defend the charges. Any such enquiry may relate to alleged acts of misconduct of several employees, where in the opinion of the Company, it is convenient to hold such an enquiry for several employees together. In the domestic enquiry, the employee shall be allowed to defend the alleged charges, only with the help of another co-employee of the company and the employee shall intimate the name of the said co-employee to the Enquiry Officer. For this purpose, co-employee means an employee working in the company and not under suspension or facing any other disciplinary action. In case, the charges against the employee are serious and/or the employee’s continued working in the office is considered undesirable, he/she will be liable to suspension, pending enquiry. The order of suspension shall be in writing and shall take effect from such date as mentioned in the Suspension Order. The concerned employee can be issued a Suspension Order or charge sheet-cum-Suspension Order. In the case of the former, the charge sheet will be issued within ten days of the Suspension Order. If during the enquiry, it is found that the employee is guilty of misconduct other than stated in the charge sheet, the employee shall nevertheless be liable to be punished for that misconduct, provided under these conditions. Before any punishment is awarded to the employee, however, the employee shall be afforded a reasonable opportunity to explain the alleged acts of misconduct. If after the enquiry, the suspended employee is adjudged guilty of misconduct and punishment is awarded, the employee shall be deemed to have been absent from duty for the period of suspension, and shall not be entitled to any salary or wages for such period beyond that which has already been paid or is payable in 25 | P a g e

accordance with the paragraph above. This will also apply even if the employee resigns during the suspension,pending the enquiry. If however, the employee is found not guilty of the alleged misconduct (or of any otheract of misconduct), the order of suspension shall be rescinded and the employee shall be deemed to havebeen on duty during the period of suspension and shall be entitled to the same salary or wages as he wasgetting without suspension.There is a Sexual Harassment Complaint Committee which has been formed to address all theissues relating to Sexual Harassment as follows: Complaints CommitteeChairperson Ms. Maulina Gupta General ManagerConfidential Ms. Deepika Pandita Human ResourcesCounsellor Mr. Anoop Nair ManagerMember 3 F&B ManagerMember 4 Mr. Vinay Gupta Finance ManagerMember 5 Mr. Prathamesh Kumta Head ChefMember 6 Ms. Sangeeta Ranjit (External)Member 7 Ms. Chandni Sharma Director of Sales & MarketingAn employee can also write an anonymous email related to sexual harassment [email protected]. All the sexual harassment case will be dealt with utmost confidentiality. 26 | P a g e

Must know at Hyatt Place Gurgaon/Udyog ViharOur Benefits Associate Accomodation The hotel does not provide any accomodation. However, we are more than happy to assist youin finding the same. 27 | P a g e

Associate Lockers Lockers will be provided by HR/Security at the time of joining. Associate is supposed to bring his own lock and key on the date of joining. A duplicate kep should be sumbitted by the associate to security Associate BunkersBunker facility is available to any one who is unwell, is doing split shift and staying overnight in the hotel due to business exigency. Ensure there is appropriate behaviour and silence in the bunker at all times. Uniform/Laundry This facility will be provided to each and every associtae in the hotel. For more details please read uniform policy.Working hours & weekly offAssociate is required to deliver 48 hours during a weekAssociate is entitled to 8 days weekly off in a month. The 7th & 8thweekly off is optional and is based on the business requirements Employee Complimentry Stay Complimentry 12 nights stay at other Hyatt Hotels after completion of 1 year of service Only 3 night stay at a strech in one hotel in one city during 1 year This benefit is non transferableWorking hours & weekly offAssociate is required to deliver 48 hours during a weekAssociate is entitled to 8 days weekly off in a month. The 7th & 8thweekly off is optional and is based on the business requirementsHoliday & LeavesPrevilage Leaves: 18 days anually and 1.5 every month on prorata basis.Casual & Sick Leave: 7 days each in a year on prorata basisNational Holidays: Republic Day, Independence Day and Gandhi JayantiOptional Holidays: As per the list circulated by Human Resources, any seven festival holidays may be availed with priorapproval of department head. 28 | P a g e

The Story of BANANA KIDS in #WorldofHyattThe story so far-The genesis of “Banana Kids” like all good things in life was unexpected and spontaneous.Ilona, a guest, staying at the Hyatt Place Gurgaon on business, one day passed the slum and was moved totears by the way the children were living. Unable to control her emotions, she shared a banana she hadpicked up from the breakfast table earlier that day and gave them food hoping that she was contributing totheir livelihood. From this instance they got the name “Banana Kids”!Unable to shrug off the experience and plagued by the pain she saw in the eyes of children, she found herselfin tears when sitting in the hotel the next day. Noticing a distressed lady, the General Manager approachedher to enquire about her wellbeing. She shared her experience and expressed her desire to help the childrenand their mothers to improve their lives. This gave birth to a partnership between like-minded people. A dreamto serve and a purpose of giving back to the community in a #worldofhyatt came together to create the“Banana Kids” movement.The under privileged families comprise of mainly single mothers and children living by the road side who areleft to fend for themselves in the urban jungles of Gurgaon.In year 2017 Hyatt Place Gurgaon joined hands with Sambhavna Welfare Society, a non-profit organizationcommitted to providing education to under privileged children in the neighbourhood to embrace thechildren from the slums on the by lanes between the hotel and the school. Together we have identifiedchildren who are keen to seek education but are unable to afford this luxury (for them).To start with we have enrolled 4 kids – Sagar, Upasna, Raja & Komal in the school. Later in year 2018 theystarted going to a government school which apart from providing education also provided them mid daymeal and cash emolument of Rs 500 per month.Sambhavna Welfare Society was awarded USD 3000 for proud winners of GMOS Photo Contest from EAMESWAsia region. Later the NGO also received an award of USD 12000 for Hyatt Community Grant in year 2017. 29 | P a g e

Happy HuddlesHappy Huddles – a concept driven around bringing in people together, creating seamless and effectivecommunication, and transmitting information’s effectively.It was realized that Hyatt Place will always function in a very small team and every team member is valuable.The success to any kind of operation is effective communication and as the hotel revolves around theconcept of working together and through multi-tasking, it is very important that every team member standson the same page. Happy huddles brings everyone together at the same page.The concept was also developed the cultivate the Hyatt values in a way where;  The team will RESPECT each other’s time and be there every day at 5pm sharp so that we can also finish on time and get back to work.  The team will make it more FUN and laugh out loud, clap high, sing, dance and enjoy.  The team will be CREATIVE enough to spend those 5 min to add value to all. Share some knowledge in the form of small trainings each day.  The team will EMPATHIZE to see, hear and treat each other differently and not be their usual comfortable group of friends with whom they spend the whole day.  The team will welcome any new member joining our family and also bid farewell to those who are leaving with the same smile and energy.Happy Huddles also helps in diminishing the hierarchal boundary as we encourage team members to calleach other names irrespective of their designations. Calling each other by first name gives them the comfortto approach each other comfortably and reinstates the fact that, being small or big in our positions, all of usare working towards a common goal of being the preferred brand amongst our employees, guests andowners.Every day the entire hotel meets at our adda square for evening huddles (evening tea break) and theevening is rolled out by the following departments:Department DayEngineering & Security MondayHousekeeping & Front Desk TuesdayF&B Service & Culinary WednesdayFinance & Sales ThursdayHuman Resources Friday 30 | P a g e

Chapter 3 – Brief about Gurgaon Gurgaon (officially known as Gurugram) is a city in the Indian state of Haryana and is part of the National Capital Region of India. It is 32 kilometres (20 mi) southwest of New Delhi and 268 km (167 mi) south of Chandigarh, the state capital. As of 2011, Gurgaon had a population of 876,824. Witnessing rapid urbanisation, Gurgaon has become a leading financial and industrial hub with the third-highest per capita income in India. Today, Gurgaon has local offices for more than 250 Fortune 500 companies. Transport Three-wheeled auto rickshaws offer the easiest way of getting around, fares are relatively expensive and rarely charged as according to the meter.The major bus terminals in the city is the bus stand located within the city itself Delhi Metro services started between Gurgaon and Delhi. Metro is comfortable and has value for money. It is the best mode if one wants to move around Huda City Center or Iffco chowk. A private Gurgaon Metro Rail Link is also underconstruction which will connect Delhi Metro's Sikanderpur Metro Station to NH-8 on a 6 kmelevated link.DTC and Haryana Roadways operate daily buses which travel on National Highway 8 in Delhi. RegularBuses from Delhi to Gurgaon can be boarded at Dhaula Kuan. There is also a small dedicated bus terminalat Karol Bagh which runs regular buses to Gurgaon. Haryana Roadways and Privateoperators also run regular buses from Sarai Kale Khan to Gurgaon Bus Stand daily.Although, the most convenient, comfortable and affordable option is UBER @ Ola. Shopping Ambience Mall MGF Metropolitan MallLocation: Gurgaon Location: Gurgaon 31 | P a g e

Galleria Market DLF Mega MallLocation: Gurgaon Location: Gurgaon Gurgaon Culinary Journey… North Indian… South Indian…1. Seasonal Tastes 1. Karnata Bhavan2. Farzi Café 2. Sagar Ratna3. Gun Salute 3. Zambar4. Made in Punjab 4. Coastal Reef5. Dana Choga Resturant 5. Dosa Plaza6. Indian Grill Room 6. Vaangoo ResturantGurgaon Expedition… Spectacular Places to visit ! 1. Kingdom of Dreams 2. Sultanpur National Park 3. Leisure valley Park 4. Aravalli Bio Diversity Park 5. Sai Ka Angan 6. Appu Ghar 32 | P a g e

Chapter 4 – Whistle Blower PolicyIt is the policy of the company to treat complaints about accounting, internal accounting controls, fraud,auditing matters, securities law matters or questionable financial practices (“complaints”) seriously andexpeditiously associates are given opportunity to submit for review by the company confidential andanonymous complaints, including without limitation for the following. 1. Auditing and Accounting – Intentional error in financial statement preparation. 2. Financial Issues – SEC violations, including fraud against investors and mail fraud. 3. Banking – Bank and wire fraud or concerns regarding unethical banking. 4. Anti-Bribery – the act of influencing the official or political action of another by corrupt inducements which may include giving items that could be reasonably interpreted as an effort to improperly influence a business relationship or decision. Procedures Receipt of Complaints 1. EthicsPoint reporting – Hyatt has engaged EthicsPoint (a 3rd party fraud reporting administrator, NavexGlobal) to receive and document fraud allegations received from Hyatt’s anonymous toll-free hotline and on-line reporting website (www.hyattethics.com). The EthicsPoint representative, who receives the call, documents the allegations received via the hotline. 2. Quarterly Subcertifications – Allegations reported via quarterly subcertifications should be documented in EthicsPoint by the individual that submitted the allegation or the appropriate corporate representative. 3. Email / Phone Calls – Individuals may email or call HHC management directly to report a fraud allegation. The individual that receives the phone call or email is responsible for documenting the allegation in EthicsPoint, or directing it to the appropriate corporate representative to do so. AcknowledgementI acknowledge reading the employee handbook and I agree to comply with it. I understand that theemployee handbook is one of the guiding principles and protocols that control the practices and policies ofHyatt Place Gurgaon/ Udyog Vihar.In order to retain flexibility, I understand Hyatt Place Gurgaon, in its sole discretion, can change modify ordelete guidelines, rules, policies, practices and benefits in this handbook without prior notice at any time. It ismy sole responsibility to educate myself on such matters from time to time.I solemnly declare to maintain confidentiality of the information shared in the handbook and I understandthat sharing of any mentioned information is against the data privacy policy of the company.Signature:Name:Employee Code:Department:Date: 33 | P a g e