New Management_Owners_Welcome

OWNERS & RESIDENTS OF: SEASIDE AT FISHER ISLAND CONDOMINIUM ASSOCIATION, INC. PREPARED BY: PRIME QI MANAGEMENT & CONSULTING

Hello! WE HAVE BEEN SELECTED TO PROVIDE PROPERTY MANAGEMENT SERVICES FOR YOUR COMMUNITY ASSOCIATION, THUS WE WANTED TO INTRODUCE OURSELVES! On behalf of Prime Qi Management & Consulting, please allow us to express our deepest appreciation for the opportunity of serving your community, and by extension your home. We are cognizant of the importance of 'trust' when it comes to business and the value it brings to a partnership—thus with this same understanding is how we approach every business partnership that we engage with. With that said, we are by no means your 'one size fits all property management company, but rather one that puts time and care into all that we do; and, in relations to Seaside, we are 100% committed to its, your success. Lastly, our unique business concept was and continues to be our inspiration for its timeless haut traditions, bespoke and refined elegance —our services level and standards will say these same merits as we move forward in this mutually wondrous journey. Qi Team Prime

INTRODUCTION APOLOGIES FOR ITS LATE ARRIVAL THOUGH OFTEN IN LIFE—ANYTHING WORTH HAVING IS WORTH WAITING FOR THUS WE HOPE NOT TO DISSAPOINT. As the Association maneuvers the nuances of your typical property management transition, we find there is no need for its owners and residents to have to 'experience' any of it; therefore, we encourage any suggestions, and we better the service your home.. Starting today and for the next 90 days we will email continuous updates and communications relating to any and all community updates, implementations and items that we've been working on just for you! Furthermore, in a proactive effort to provide the best possible management service, as well for the safety and well-being of all residents, owners, and guests we must update our unit owners and residents information. With no other options and apologizing in advance for the inconvenience we ask that every unit fills out a Resident Information for and return it to the office via email, mail, or hand delivery. Should you need assist or would prefer that we contact you via telephone to retrieve same information, please let us know and someone from our team will contact you at your preferred date and time. PRIME QI MANAGEMENT & CONSULTING PAGE 1

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Professional Management MAPPING THE FUTURE AND, SHAPE THE PAST The level of an employee’s Prime-Qi Management & your Board leadership guidance, training and of Directors is working tirelessly to field knowledge will dictate service make the management transitions as level results. When employees see smooth as possible. And, with the themselves as the most important guidance of their accounting and legal component of an association's experts, the . success it provides them the path to their true talents and skills. Once careful analyzation and reconciliation of all association Hospitality being a major factor in records edgers, trained and every 'guest satisfaction', we ensure implemented positive to enable it in our every day lives and our every day 'moments'. Delivering white-glove, hospitality infused service is We hope to do the same for your Association. what we do! PRIME QI MANAGEMENT & CONSULTING PAGE 3

NEW ADDITIONS OWNERS PAYMENT PLATFORM & RESIDENT ENGAGEMENT Seaside at Fisher Island's Association platform is in its final designing stages, and we are eager to launch it soon! Part of the community's web based & App services will include ranges with a wide selection of solutions that will engage the community while easing life's every day shenanigans. Concierge Services Online Voting Community Feed Keep up with amenity Vote online AND watch the Stay in touch with your updates, reservations, meeting live as it si peers and association special requests and etc. happening! happenings! Community Board Electronic Payments Virtual Events Bingo karaoke? Italian No more mailroom cork- Pay for any related Dinner Cooking Class? boards, meeting notices, Association charges over association calendars and the App or desktop, the The options are endless....coming soon! much more! choice is yours! PAGE 4 PRIME QI MANAGEMENT & CONSULTING

CONTACT INFORMATION SEASIDE AT FISHER ISLAND SOffice (305) 908-1503 Management Direct (305) 908.1513 General Questions [email protected] Association Matters / Concerns [email protected] PRIME QI MANAGEMENT POffice (305) 908-1503 Management Cell (305) 908.1175 General Questions [email protected] Client Related Concerns [email protected] EEMERGENCY LINE Manager Direct | (800) 284-8206 *Emergency calls will be routed to an asnwering system and a Team Member will return the call shortly thereafter. PLEASE LEAVE DETAILED MESSAGE.

MEET YOUR ONSITE MANAGER ABOUT: Fluent in Portuguese, Spanish and English Certified Manager of Community Association LCAM Licensed since since 2009 Thalita Arias | LCAM CMCA VIRTUAL MEET & GREET? PREFER A 'LA TELEPHONE? If you happen to be out of town or away for Let us know a time that best suits your the season but wishes to meet the face schedule and we will gladly call YOU at behind the operations (as of March 1st), your preferred time and date! have a question or a concern—simply request a 'Manager Meet & Greet'! PRIME QI MANAGEMENT & CONSULTING PAGE 7

A NOTE FROM THE TEAM During these unprecedented times of uncertainty and volatility, Prime Qi Management is committed to your continued safety, wellbeing, and those of your loved ones. We remain at your service. halit a T S a gDe a m a r is Prime Qi Team