138929_AHC_BOOK_Ottawa

Compassionate Customized Collaborative Call today for your FREE Home Assessment Proudly Serving Ottawa 613 513 8875 assurancehomecare.ca

OUR MISSION To provide peace of mind through responsible delivery of high quality personalized home care, meeting the diverse needs of individuals and families in a highly responsive way. The Assurance Guarantee We are focused on delivering highly individualized, superior quality care for families and their loved ones in the Ottawa, Toronto, Niagara, and St. Catherines regions. We achieve this through a careful matching process between caregiver and client. This creates a solid relationship built on trust and caring. Research shows that this bond can lead to enhanced wellbeing and greater quality of life. We offer totally customized care plans delivered in a caring and professional way by our amazing team. They are passionate about what they do, understand and respect the desire for independence and dignity and work seamlessly with family members and other health care professionals. Every client is supervised by our Nurse Manager who consistently reviews and monitors ongoing feedback and reports in order to update families on any changes. Kristine McGinn & Stephen Bleeker “Assurance allowed Mom to age with dignity” Susan F.

TABLE OF CONTENTS Companionship 4 In home Meal preparation 10 Housekeeping 5 Home delivered Gourmet Meals 11 PSW (Personal Support Worker) 6 Respite Care 12 Post Hospital Care 6 Live-in Care 12 Transportation Services 7 24/7 Care 12 Dementia Care 8 Nursing Care 13 Mental Health Supports 8 Palliative Care 14 Care Management 9 Funding Options and Information 15 Call us for a FREE assessment 613-513-8875 3

COMPANIONSHIP Sometimes the most valuable assistance is simple companionship, but there’s nothing simple about finding the right caregiver for the right kind of companionship. Assurance Home Care will find the right caregiver that really understands. 4 Call to learn more 613-513-8875

HOUSEKEEPING A clean home leads to a feeling of well-being which can assist in overall health and happiness. Assurance Home Caregivers will help with all the usual (and sometimes unusual) housekeeping duties, transportation and errands. “They kept my Aunt’s place spotless, but also kept an extra eye on her well-being” 5 Jeanette

PSW (PERSONAL SUPPORT WORKER) Covering a wide spectrum of needs, our Assurance Home Care PSWs are trained and experienced with personal care, whether it is assistance with bathing, using the washroom, transfers or any other personal care needs. POST HOSPITAL CARE INCLUDING DISCHARGE ASSISTANCE Sometimes following a procedure or hospital stay, assistance is required in getting one’s health back on track. Assurance Home Care can help with the entire process from attending pre-discharge meetings to the full suite of home care options to create a seamless, and safe transition home. 6 “Mom’s caregivers were all friendly, compassionate, patient and she said they really listened to her needs” - A.H.

TRANSPORTATION SERVICES Our caregivers are equipped with vehicles and stellar driving records. Whether accompanying to appointments or visiting friends, trust Assurance Home Care to get them there and home safely. We know it’s important to have the same caregiver, that’s why we work hard to make sure 7 you get the perfect match

DEMENTIA CARE Looking after a loved one with a dementia/ Alzheimer’s diagnosis has its challenges. Our care providers are trained in dementia care management and can implement strategies to provide a calm, safe environment. Services include companionship; personal care; guidance and supervision with recreational activities and more. MENTAL HEALTH SUPPORTS Individuals living with mental illness in the community may need assistance managing day to day activities. Our skilled caregivers can help with all aspects of daily living in addition to assisting with daily planning; organizing; time management; advocacy and much more. 8 All of our care plans are monitored and reviewed by our Lead Nurse Manager

NAVIGATION/CARE MANAGEMENT 9 The health system can be complex and daunting. This can be compounded by other barriers such as cognition, available family supports to assist in helping understand and act on important health information. Assurance can help with the navigation of all your health care needs. Ideal for those that may not have family and friends in town or when those nearby are unable to step in. Care management is delivered by skilled and experienced nurses who can assist in any or all of the following….and more: - establishing goals and a care plan with the client (included as part of our regular services) as well ; - Coordination and assistance with assessments and implementation with the Ontario Health Team (formerly The LHIN & CCAC); - health care system navigation assistance; - attendance/note taking/advocacy for the client with physicians and other allied health professionals…which means asking the right questions in line with the clients goals and wishes; - client education around diagnosis, treatment, medications etc; - support and reporting for both client and their family. Call us for a FREE assessment 613-513-8875

IN HOME MEAL PREPARTION A key component to being able to stay in the home is the ability to maintain a healthy diet. There is a direct correlation between dietary nutrition, weight loss and the onset of more serious health issues. Assurance Home Care can help with meals no matter what the need. 10 “I love knowing Mom is eating healthy again…she says she feels like she’s eating at a fancy restaurant every night” - Sarah J

Call us to see what’s on this weeks menu! 613-513-8875 HOME DELIVERED GOURMET MEALS Our kitchen team is committed to excellence in everything we do. Our head chef has many years experience in some of Canada’s top restaurants and is focused on optimal nutrition. We are very proud of the meals we produce as everything is made from scratch weekly using only whole fresh foods and pure ingredients. Our menus change frequently and are varied in terms of choices. Our entire Assurance team has the highest interest in the health, nutrition and well being of our clients. We adapt our menus for food allergies, sensitivities, diabetes, salt intake and any other health related concerns. We also offer Vegetarian Menus. We would be happy to speak to you directly about any questions regarding our menu and how we can make your dining experience memorable. (Service not just for seniors, calling all busy executives!) 11

IN INSTANCES WHERE THERE IS A NEED TO BE SUPPORTED AROUND THE CLOCK, WE CAN WORK WITH THE FAMILY AND OTHER PROFESSIONALS TO DEVELOP A PROGRAM THAT WILL SUIT THEIR EXACT NEEDS. LIVE-IN RESPITE For many seniors requiring a lot of hours of care and Sometimes a family just needs a break or there are special supervision but wish to remain on living their own home circumstances that require short term live-in assistance. Whether a live-in caregiver is an ideal solution. These wonderful its 2 or 3 days or 2 or 3 months Assurance can find the right caregivers live right in the home and become an integral caregivers with the perfect experience to allow your loved one(s) part of the family. Live-ins are also a very cost effective to remain in the home while the family is away providing minimal way to stay at home for a price that is similar to many disruption and maximum comfort. retirement residences or long term care facilities but with the highest level of 1 on 1 care. 24/7 CARE For many, if a live-in caregiver is not an option or if the time frame is shorter, then care can be coordinated around the clock. The focus is on continuity of care and having a team that works well together. 12 assurancehomecare.ca to learn more or call us 613-513-8875

NURSING 13 There may be times when your loved one is in need of qualified nursing care. Delivered by exceptional Registered Nurses and Registered Practical Nurses, These services include but are not limited to the following: -Well senior check in -IV therapy/injections -wound care -palliative/in home hospice care -pain/symptom management -post chemotherapy care -ventilator care -foot care -health monitoring/teaching -palliative care (see page 14) …and much more. Simply call us to inquire. Services can often be initiated the same day. Your nursing care may be fully covered by your insurance – ask us!

PALLIATIVE/IN HOME HOSPICE CARE Palliative/ In Home Hospice Care helps clients with advanced and/or terminal illness manage their symptoms and remain at home. The emphasis is to create a comfortable, safe, and calm environment for the client. At Assurance Home Care we help both the client and their family cope with the stress and medical requirements during difficult times by providing compassionate health care in the home environment. Whatever the needs may be we are able to provide Registered Nurses, Registered Practical Nurses, Personal Support Workers and caring companions. Our team is able to mobilze quickly as we are here to help. 14 Trusted by palliative physicians

AM I COVERED? 15 As part of our service commitment we work diligently to make sure your budget gets you as much care as possible. We can work with you to ensure that you can maximize as many free hours of care from the provincial government as possible. We are experts at understanding and working with the Ontario Health Teams (formerly The LHIN and CCAC). Many individuals are also unaware that extended benefits programs have many different forms of coverage that you may be eligible for. Let us help you to uncover where those might be. All of this can be done as part of our FREE in-home assessments. Call today to find out more 613-513-8875 “Assurance helped my father get more free hours from the LHIN and we saved all the tax as well” Thomas V.

Call today to learn more or to set up your FREE in home Assessment Ottawa 613 513 8875 assurancehomecare.ca