Future of ASEAN 50 Success Stories

/OT/OH/TOEHTRHESREERSRESRVEVRICIVCEIECSSE//S/ LLAAOOPPDDRLRAO PD aa Saa aSSmaammaaarrrtttEEEvvveeennntttOOOrrgrgagananinzizeiezrreCCroo.C,.,oLLt.,dtd.L.td. AApprrooffeessssioionnaal leevveennt toorgrgaanniziezrerfrformomLaLoaoPDPDRRwwithiththtehe A peexrxpopefererisieesnnicoceenooaffloorergvgaeannnitziizoninrggaaanneivezevenertnfftroforomrthtehLfeaofromrPmeDrePrRrPewrseiidsteihdnettnhte expoofeftrthhieeenUUcnneitioteedfdoSStratgateatesnsizing an event for the former President of the United States Mr. Anoulack Making good use of Mr. Anoulack PATHOMMAVONG, RbpkaPEMtMopEecopsMkbaEh aEioA mobapovdefuaasArvvrRbpakPEtMMeopEnnlifuuaavvernoyusvraeedsengecoutdTeuaAsuddnrvvssnreeMAtsergiIenchnnonllabdaldivynuHiisvitnnnesaegetetrcotAelrsTtaetnnttosensnisirsiaeteuiegetrendttnodnsltsabOtnhsd-eeOiOnn.MHstiierhaiid,trrarsAisecAtMrtttosssn-esinttvMiatieetprrruaailgfeeetnde,ssttaesaaOnehenhsg-oOiOegugnmsiOsaozleiaidcardrsisOnsncntnMnoersaaeRnnsngissDiefMi..anenrraalfrzetndaertnnutetertsni.aeenmegoeerrgdggAAkmeaacnsnhisgegzliilindrsmennrvicmMtao,dnurvaaazezmmetigVeanaeDrnee.petonenneeyeeytndcesnnnnetintecganOsnfrrdrereeorreAkrnnganiahierrtstiiinneudzeebtramdttanNuozPtpdazzomtihftnVDeindaeesayncseanpireeteneosrneeAmrulontrGcn-eeAviihcradtneridOaorsmrdderrdaneonseweTrrdutrdeptmineuivcdtnenaecsdfimrnNocHvtopdraiioirnsseinkersclcypaicbsanvddaSedpydu,rnaernnrwuOtaettGnocearuAvteoina,elaerdsotomhnmntdetneosaemhnguMdsomtfasrdseteeriesvdmnttrhisfiiitomdnvotIcrreso,niarncgnuasoiMaeaisentisv,oiaSdnduSyalheensrfdgwrnaunceltdtrtelotAa-las,etesaeaSSiyeihdrdktneeesnshsmumfsaVrmsisaaicuieesm-rtmsmctnotnftmmIOaa,asahwhrcaeainadltdroueoSNleheeseaarrnnnhsatldnrmsalyrrteGadlioaetdktsetttl,smsmiie-tntaahhedreSsMm ivcrB wAlbeeBesOreemccGOBvaAwcosnsutuaeeanenullunnhasencueenlrarohrcosemaute“LlrcoosattolteeggitlthstosnaonOreeialctokthiebluorreaasoeatluonirreetulltianhai“emlnrnnilrruLaappalminlscikaywOnhsolataaeoppiiaoooosssBairrcaiezzCrncasweofntniigBesOeremcMvwAclrnkrnteeekfErgss(Wiksrtko(oriaueglguctnnioaei.eLrrknieeiehesonL.vsrkohghtsiffuncoruf.srnssrcaisaoattnhhlohnegeoeihaatetosenolonndBeweeialctnaoetgfoTanraigroakraeaBocioetsLeuodcsstirroneselskrpogrBslotisilhuith“dsnoplrerwueioLtappaosa’emsnlseoioteyudO’eseerwhnaorvMaeavpoelircFouosssnOiyirrnfnocaerytezlerwltnecrisw’weenlsiigestulaelrafsn’horbtluterkfrweopwbsss(rlokvaelloraskneoliadegagSyluiiauiLsrislfeeoirae1rrstsogilo.rgot.1stigranciiiarfo.daa,itsgp0cheefssopboanhcnhhng0sgotbhocgnateslmrraceildBSratereyhoeafgeloTynagieggZraeohniciyiosaiMaLsslessseyshzlseaseseapsrsgosoaeilhbpedrmfontwveleedtlhnaoeer’eassnwoaognuuarraeaosbewerastvksncBsoolruiroeaebinrfegcf.sswnoni.ner.yrerseluEelststatwgr’ueweli,isrseeaeeslatfseyh’ghtticroetTcbveee,vwa”rsllsedoeeenrohdntSlyre,eerEiwhloie1nrdperr”slorsZekoltogtnvaLiaaayegs0vahafutprbesrlnihoebscsgth)slsayomerinoiesrocatetrands,inagee’nogiyhghesyuvfaiesplioeetliase’)etsddaeebssssserfn,,vtlhneraarretkscoroergwn.elEsswguietytoeve,”rseenredrssktnyausit)inc Managing Director KMErY. ASnUouClaCckEPSASTEHLOEMMMEAVNOTNSG, ccooluafsnestidncoatewl rntcsao,inmncmoertoetsrn,sthcaoinrwcdus,sbaunssdhionwess,s BbeyeTrloayooatWas MathtoeetroBrFeeoesfrtJ,laaaponaMdn.uBTsehiecerslZaeoone, Mr.•AcLnooeMnvuenlaareMncacakgatgiinPonianAngggsTbinHDugOisriDMenicerMtesocsrAtoVrONG, plraeervsgesen-csotcsnafrleearnepngacienrtsgietofsr,noarmmunecnlaainfsegswic.aanld Gevloebnatsl uCBsoueuaenlrltlydaohowoWsnt.tahStoaeumrsFaarnetsdtEs,voaefnndt Beerlao • KTEaYkinSgUlCoCcaEl ScuSltEuLreEMasENTS K•• EPTcLRYo•eaOn•••vkHiS nenFiciLTHnUursIneoeapaLmguscnvCkigpmEternialiiinCaorernoanagtaccnEniggcttoaliiiaoscSoonnlbapcnngcSpaufistoulfbisaotrEculailrutnsiltLunilitrentnrnruaEsnaeeiorssionMenvsaviaianasnEtstgigiooNnnTS oPaamaaaocp oamsndduDaacpscpodnufervvdripeooddeuRdarvdtnTee“dcdsenuoTanaeivvrWtrr.hoasiaodsredtttrhneecae.mtiiidTsrdcotvuierre.sseityntsoosureTiettlyhdrphcsntainiirwTmltheo,naoessatttgLstfahvenniiierlgynhewe,,posaLslnyeeuy,msrsnerefoocnoaayne,gnoareanmthiaraolnaagsed,srtrtstaniltdraemececsn,sdirsorgstroainetni,uunamarteanotoorrseatasysccdrescnnretfsgrpvhatsotrveaoeaiegsatospecoroelnatracesreuatohltsaootnahincrgenscusscoatotnhtrt-reea,asospldhLlcniseswdonlgmohal,sh,EsoncttnonenyohaasoayoetaDadlonyswasu,oulspoaalsluaLedml,ttgwesssLlaawnadl,ysfaoytssrEreosteogoe,tocnoo-Lygw,wyliDuaeocafapldEaeapnn.nierela-Dnfedldsgssllesodcwcao.ilficO bpepaecapipBfaslvsyoeolosarnoeameolrgTmnsolriwTnmopiasthafpatitaofieilniccselTescftecsryekiihasyra,asheczo,ilulilniUevOaipebcGOepatvassarcaeanyclvnaoeyeSblulraon.endrme.lodoaeagMasisnTpdehdnvrcmbp,lasttcraealyoeohbhtaaieylTnebassnsceayatnudeeslr.isuhoatl,loitshidzuCsssdisrasaleuiatevocoowcsnielhloaypcnonoreossouneaaiuooptogef.tpdMsathacsahnsnuensetrJHctlasctielhctooesttavsohosyd.ihpeorfpaptseEvofaegeoaorapunhtoaer.ilthatclranwdsdnvnssohMsneeacwicoi.sesotpisnnoiensoroenhstiTiraau.f.edtvreopteesthtvcscehsodJrsheueShhetetnfsgadhcoinsasiotovpahpaeeputmffenaostniaianhsnr.nesetdodtTeEhrshvaesvoeehe PR• OoeioinmHifsfnFPe dtdlpausosuIeRobtpcLvsmSSarlatOeiaibtaErsllreammylohFadianpseanaaIthpdindrirLncerottdigodEianEnmpdptEvi2hurpnfievo0ectoonemt0a2ranrstt60ld.otOei,v0ttdnerwer6Ogpnraai,attrrwioihnwognsaviadeitzirtmnahuneheiectrnezgittweanesohristanmessawiams lamrsgeindatuieadr.nieaTnthcioeen,yawlahtittcrrhaavhceatleslrohscealtpoleydLoauong as wOitthhepprotlhictaiyncadelviaealnnotgdourbeguaasnniidnzaeptsirosensss,pace suc tPhaeDncRdo.madpaunlty Lgraoowgterenmereantdioounsslyas welclSoanmfearretnaEcsveesw,nitatOhndrpgoahnaliisczyecrodaoilrasdoloingauteedand pres oeinfsdtdaueoABpbvsSrramloioitegeiramnrsffasleamydohinrcpOdudilpkieaocoeasnsedinarnicOrtnvent,rattdeebigyguolnodlEafoppaftmaavppto2hnrthnnehrnio0aeneeoddne,m0hvgdahttUeih6updoisinOgemntcr,vtvthhotierwfeitspfelomsgeoi.roaiirgdatrttomrwhaihnttHtSsdtoeeeaisetvt.dzrarELmhweeatear.eerwanpteoMssiwarnesoorreistfa.emdmsnsueecnstsst inaas1i0ntyeeranr apteiroionda,l” tsraayvselers to Lao apnrovoifdfieccsiaoalndvfeeivcreeenontnceumspa,oranknedtihnhegasvicsiotordinate Aeb caCunPouosomDd“imunWipRelem“anaisW.ctncsehkeyrg.i,cttrh“hehoTaweiwhssthahteraiihecdeli”asnh.oaocchfirohdeetnaeadoescsohefoudhntfteeoautcllspookheegeandoyylo,faflootrohgurgeery, ao BaeafanncrOttfdiaoevItcrCrnhikpmtaei1rerOre0iBfalssosrbnteayfbhraoseUremoamraasrSnfurglcaefa.ckit.rprecihgmvriUOeaaeessnSblm,itTeadSpuvmoeaorlneymtreiaongtnsat.ataiaHrndtt,uii.ePEoEzpnanev.otptaeinMsnloHinttr.h,.Ee. coomurpcaonmy pgaronwy htaresmreeancdhouedslyouitnto visit o Mr. oimf lpoPocDra otRlrega.Odannnpdeirsoiinmdogufpcoattrsnht.eedepvheirgnohtdliugfchottrss ala1r0geyeaaurdpieerniocde,,”wshayicshAhnaosulhaceklp. edSOarmganrtizerEhvaOesntmtheardOetrhigtasnpiozeesviretinontaloisnroganizatio was “tThhee cinocmrepaasnedy ugsreowof terCeommemnderocueslyprovidesSamadavricteEvoennt Omragraknetiiznegr also H.E. isinaalso10onyeaorfpaerkieoyd,f”orsabyussiness activitiesprfoovridlaersgaedmviucletionnatimonaarlketing OMnre. oBfatrhaeckhiOghbalimgha,tstwheasformer gAronwotuhl”a. ck. “The increased use of enterpriasecstisvuitcihesafsoTrolayorgtae, mPeuplstiinationa organpisriensigdeannteovfetnhtefUorniHte.dE.SMtatre.s of eCommerce is also one of a key foanrd Carelnsbteerrgp.riIsnes10sucyehaar stTimoey9,3ota, Pep Bara50cAkSmuOccebersaiscmSat,oaru,ieptshoen fhoirsmveirsit to Lao iStasmpaorstitEaionvnedniCtnOatrrhlgesabnLeiazroegsr.’hMaseemtiandge, presidPeDnRt .of the United States of business growth”. America, upon his visit to Lao In 10 year time, Samart Eve PDR. Organizer has made its position 50 Success Stories 93

destination. /OTHER SERVICES/ LAO PDR /OTHER SERVICES/ LAO PDR t/hOe TLaHosE’ RMeSeEtiRngV, IInCcEenSt/ive Government support for LAO PDR tThreavLealo, sC’oMnfeeerteingce, Ianncdentive hGuomvearnnmcaepnitaslutprapionritnfgor TErxahviebli,tiCoonn/fEevrentce(ManICdE) market. eavnedhffgniionnutrvmaamaeSSnnonraaccanrsmmiiefnmaaoallaarcetssrrmtnattuurtspEEappacpptivvhttgeeooiaeevnnrrlnettctttcoffdOOrrriueeooarrnssggmmit,tnaairmnnnyLLianiiaaitzznigiooeenotrronlyhh.aaanss Company Profile EIxnhceibnittiivoen/TErvaevnelt, (CMoInCfEer)emncaerkaentd. GoPffgrrvorooeovmmremrnttnohhmtmieeoeeDDnnneet(tppDaaasgOrruettSnpmmMcpeeiEeonnsPttr,)ootmfftfoaSSoiMMhrnalEEyve KEexehpibiintigonL/aEovesn’ lto(McaIlCcEu)lmtuarrkeet. hutPmercohamnnoicctaiaol pntria(tDianOlintSrgM.aEiAnPni)ontuoglahcakve CCoormpopraatneyNParmoef:ile awwKwKseiieoittethhnephLLepiiaanniiooonnfnngnPPgtoohLDDovvLeaRRvaaaofattaohhsiivtvv’aasioeevssl’roeliaaiitocddeirracdeeeetlappraaecaluussavucttseaalultttiiulootrunnere tbeeclhienviecsalthtraatienninhga.nAcinogutlhaeck SCaomrpaorrtaEteveNnatmOer:ganizer Co., Ltd cawawddbbtta ofccarroddseeeeouoooaanfuaassvvrouvvrrldLttuutniaallneeniinhTTddannttnntlleitaeiiroeeoocnttaarffhhyrarraaouuytttPttyfee,sspggefiiallhhDrr..ooSreeaitvhmmeeiitnnnhassdttRTToaassaa..masseoovrleehhsgg,htiauufffeeitaeeeeooanoaennbwrxxsrrccvnaatetttiiooaotoaaannssiiaaErgnnuurttiirluddarnniielvittnnenndtvteesessccipttetegg.frrnuurrraauulnntyyhatllaannrltiiaadvessannOhhaddtteressmtvaaaaiiireelisooccteerrossgtttoaaannyylrissnaugnppsaanooe.naaiillttiffsttzaaiattTaoeollhhi,,nrnhnneedeess SbhaeumlmieaavrnetsctahpaaEtbveienlinhtitaens coifnOcgortgmhaepnaizneyr ComSampaarntyEvPernot fOilreganizer Co., Ltd daacaaac onnnddeodusdddueedTtnssvvnisttontrreenntraaarnnnyeetynnthww,ei,mmssoweSffSaasnaoooennam.rrrameemmddneaaaxdaiissrnnttirtsttttnniEhhrrtniooaaeeEvnnccvvegvccottaaneiioovttvvantiiuuaeevvstOtnneesittverOeerrgetyynnrsageeiienoannrrninfggttzeooyyiertzrhgeyer hashstuafmfinf aaisnncccriaaitpliacasbulilptiotpieosrxtcoeffercdoommthpeaLnaoy destination. (gthDoevOdtdeesreDtxxeeSaarppmmeMnvfeefpemaaccEialnnstteerPaarddtcntt)msriiit.nnooietaggnningtcssoiietannnooolttffcfteeoihSttrreooannMseddvaa,xeEaattmciiyyeooPa’’essnnritdnoaaelmclltyhhofnertiiocomanl Established: 2006 tratirnainvegl.erAs.noulack believes that CorEpstoabrlaistheeNd:a2m00e6: enhancing the human capabilities SamNaurmt bEevreonftEOmrpglaonyiezeesr: 1C1o-5.,0Ltd of company staff is critical to exceed the expectations of today’s EstNaubmlibsehreodf E: m20p0lo6yees: 11-50 demanding international travelers. IInntteerrnnaattiioonnaall AAccttiivviittiieess:: Inbound NuIHImnnattbeverriennragattoiinoofbnnEoaaulml AnAdcpcttltiivooviuiyttriieeiessesm::sI:nbound 11-5AH0wavairndgs:inTbhoeucnodmtpoaunriysmreceived local and HInatvEpEiiAAAaaenniennmmwwwrntttddeenigaaaaanrrriirriiannidnnlldddn::taaettsssibeette:::oiirr1oooTTTnn@nunnhhhaaanaameeettiillldoocccerroooAnn.eetcmmmaaocccooolluppptmggrriraaaeennvinnnccsiiioottyyymtiiggooirrrnnenneeeiicccssstteee:iiooiiivvvnneeessddd.. llooccaall and local AwpEEpaeemmrttidiaanniisddll:::eeee11@@mmee..ccoomm TheTpcelot.i:[email protected],al andTienl.t:e++r88n55a66ti22o10n2a25l84r81e91c40o0g0n0it,ions Tel.: ++885566 221022584811940000, EmFTaaeicll.e::b++o88o55k66: 221022584811940000, petFwinawdcweebe.+fo1a8o@c5ke6m:bo2eo1.kc2.o5cmo4m11/4samarteventorganizer TelwFFw.:aawwcc+wwee8bb..ff5ooaa6ooccekke2b::b0oooo2kk8..cc8oomm90//ss0aa0mm0aarrtteevveennttoorrggaanniizzeerr ww+w8.f5a6ce2b1oo2k5.4co1m14/samarteventorganizer Facebook: www.facebook.com/ samarteventorganizer Above and left: Above and left: Examples of events organized by Samart Event Organizer Examples of events organized by Samart E Above and left: Examples of events organized by Samart Event Organizer 50 Success Stories 94 5A0bSouvec:cess Stories 94 Examples of events organized by Samart Event Organizer 50 Success Stories 94

/OTHER SERVICES/ cambodia /OTHER SERVICES/ CAMBODIA /OTHER SERVICES/ CAMBODIA aaaa SSOOPPHHIIYYAATTrraavveel l&&TToouursrs ASAnnOouoPutsttsHatnadIniYdnignAgtotuToruirsrmiasmvcoecmolpm&apnayTntyhoathutaortpoesnpsenthsethgeatgeawteawy ay cAoconnnoneucettcsitntiagnngtdhtiehnewgwotrooludrrldtiostmCoaCcmoammbopbdaoinadyiathat opens the gateway connecting the world to Cambodia MMMrrrsss...OOOkkkhhhnnnaaaFSFSSororreueeuanaanttdtdMMeMerrooommmSSSoooppphhheeeaaarrr,,, brand. 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ASWEOApomeNreaWntoEronomtfretehnperEeYnneeaturrr,e,epetrctce..neur Facebook: • Award Best Outbound TouTre l.: +855 (0) 12 96 2014 The TeOl.p: +er8a5t5o(r0o)f12th9e62Ye9a0r2, etc Website: www.sophiyatours. www.facebook.com/SophiyaTravelAnd Tours TWeelb.:si+te8: 55 (0) 12 962 902 www.sophiyatours.com Facebook: www.facebook.com Website: www.sophiyatours.com Facebook: FTwaowcuwres.bfaoceobko:ok.com/SophiyaTraveTlAonudrs www.facebook.com/ AA2Awb0bao1orv6devfO:oeSru:ottpShsheotea2pa0nhr1dge6iiavOnirnugggtsWiatvaninonadmcgicneeagpnnWtaEanocmncecteersAAnpepwbEeptenaoarcrtnevhrdneecapf:eetorSutershonrptepeheAuCheerawe2cmAa0harwb1rgao6adirdtvdOiitanuhYgtesoatuCantnhaadmcEicnnebgtproWetdapnoriaemcneYeesunopruEsehetnhictphrEeapntrttehrneeepuCrraemAnwbeaourdrdisahYiopuAthwEanrtdrefporrentheuership SophiyaTravelAndTours Below (left): The team at SOBPeHloIYwA(lTerfat)v:eTlh&e tTeoamurast SOPHIYA Travel & Tours BBeelolwow(le(ftr)i:gThhet)te:aAm 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on Auto Glass Co., Ltd. essful company of 200 people that has conquered the Northea/sOtTeHrnERrSeEgRioVnICoESf/Thailand in auto glass installation and THAILAND elated serv/iOceTsHER SERVICES/ THAILAND /OTaa HER SERVICES/ THAILAND aaUdoUndAonutAouGtloasGslCaoss., CLotd.,. Ltd. AUsucdAceossuscnfcuelsAcsofumulpctaoonmbyupGsoaifnn2yle0sao0sfsw2p0seoo0mpCpalenootihpn.lae,UttdhLaonttshdcTaohs.nacqnouin,eqrueedrtehdeitnehnsettairbeility and her willingness to NreeAolnarstttuiheearcdneuecattseiNosresterorsevefrrNulitnacohletrrecesetaodhgmseistoaeepnsrrmbatvnueoniarcftrynneeTasyoglrhsfieoaoo2gfinli0ataohn0onnefidponTyefisohnoTpuaphianirlauleagaittltnogiahoednganndlitaenfhirosnasartuasisinotuocosntotogangllqallauastessirsoiennidnsasttatnUhaldeldlallaoaptuntihiotoAoennruaastnoinsddtGelra,ssshteoebsutaybglilsahssedfrom auto related servicfoesllowing her, especially young her sisters and that was how it all women entrepreneurs. 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/OTHER SERVICES/ THAIL /OTHER SERVICES/ THAILAND Utilizing technology to Business visionary through saddwefbtGmpsbUpbadwaafsteboAo 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wFwFOawWwwacwfwwecwfewbei.wwfcobba.ifoo..casaufkeolaic:bdktLceoeoe:bionbn:wFokeoao.awcoukAcok.wtemcco.cbco./gofomoualuwmadoc/noskwe/utsn:ubd.awcdoouoo.ontfmonkaagau.clcauteosotsbomggolal/oasusskds.coonmau/tuodgloanssautogla OOfFffifaciiccaileaLlbiLnoieonAOekcfA:cfoiccucinoatulOnLftifniceiaAlcLcoinuentAccount www.facebook.com/udonautoglass Right: Samol Official Line Account was invited as a guest speaker by the Japanese Government to speak about women as an Right: Samol was invited as a guest speenatkreerpbryentheeur Japanese Government to speak about women as an Reingthrte:prSeanmeuRorli.gwhat:s Sinamviotel dwaass ianvgituedesatssapegaukeesrt sbpyeatkheer by the 98 Japanese GoJvaeprannmeseenGt otvoersnpmeaenkt atobosupetawk oamboeunt wasomaenn as an entrepreneure.ntrepreneur. 50 Success S9t8orie98s 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Mr. Paulo Tibig, Chief Executive Officer KEY SUCMMCrE. PSaaSuulElooLTTEibibMigig,E, NTS CChhieieffEExxeeccuuttiivveeOOfffifciceerr • Maintaining business ethic KEtoYeSnsUuCreCthEeSsSucEceLsEs MENTS •• •KoAMp nEMeaYariaalniiStgntiUanotainmCninsCieinannEngtgSdobbSfsuuEebssriuLinvnsEieiecsnMesseseEstesNhtihTciSc totoenensusurreetthhee ssuucccceessss • •A nAnalailgignnmmeennt ooff bbuussininesesss PROoFpoIepLreEartaitoionnssaand sseerrvvicicee In 1999, a driven young entrepreneur Paulo Tibig founded hPiRs oOwFnIlLogEistics company, Vcargo eWxPoproRlsdIuOwnrFei1d9IienL9. t9HEh,eeaslotdagrriitsveteidcnstoybohuuasinvnegess r5OfLwwrOfLwwehWeooe0exnoioroaroarbebhVVctm wrsbopSgitygiroyornguairugrciirahkooiseaknsmibetacasIlsibencewsshnrtcdenctniaprntdiusnuaeenapeadiugccwnarsedspccllraevskoaessellnotskeaier,yshnellLdstoSnd,wyiego1sdstoeytnmoiniah9eneteiognenWnm.nanghairur.9eecipxwniiabmsweteoHucr9pp2soafcOthbmsroooltr2,0oraraociPeloeirercrtllreylmc0orsd0ePkdloakoisgtsustealmgd08euweakigapoea,tgrcmtirdua8iseclnbagieittapoeawsomdurohlrneiaVastgmaottsahwesaiiecTyledoeemincentVltg.seknTpmyhidirsowccyneecbmietiiamooentvaesmbapstHiwchhnnmmlegoetsisnihboneeegyeneapbspcaahppfhmuln,ssrohaomsfaaleaseoVgomirouapnnsczinvketeugcnystnoeayyperdegaiainoel.ntdszrarelrwuidstaeetyemnrgisneeggaac.dyoddgeeesss, Wocrolndtwinidueo, usthbeusincoemsspdaenayls wstiitlhl its 99 conlosyidaelrcslienctosntoinbueouths e bbeusstinreetsusrn 505S0ucScuecssceSstosrSietsories 99 99

Corporate Name: Vcargo Worldwide Established: 1999 /OTHER SERVICES/ Number of EmpPloHyeeIsL: I2P50PINES /OTHER SERVICES/ /OTHER SERVICES/ PHILIPPINES Above: VCargo’s employees delivering service to a client International Activities: Left: VCargo’s corporate office in Manila, Philippines Below: VCargo’s warehouse service CcHooaumvnintprgiaeonsuytsPourrocPfiinHlgeIoLf sIePrvPicIeNinEfSoreign Above: VCargo’s employees delivering service Above: VCargo’s employees delivering service to a client Company Profile to a client Left: VCargo’s corporate office in Manila, Philippines Right: VCargo’s warehouse service Below: VCargo’s warehouse service CCAorowpraopradotser:Naatme eN: Vacmarego: Worldwide Below: VCargo’s corporate office in Manila, Above: VCargo’s employees delivering service to a client Philippines Left: VCargo’s corporate office in Manila, Philippines AEbCCVE•••soootcsramvaptboralepCAPTigrbsa:aohoestlnebVpeieiWlyadsuiNCApn:hPoPa1aip:rBr9rmarifol9n1ucgrdef99eieso:iwfi9siliVg’necis9CchdeTaeitesrvosmgFiploAopASWrwwlehoaoriarryoprldendpdsewaeePsurridht22deiic00elsi11lpi00Bpv--oie22nar00eri1dsn16,4,g service Below: VCargo’s warehouse service BLeINAHceINEHnHIfNo••nwfulaosuntuattotevmaaurevmna:trirevriwnbtnbmendnbriVilgP2R2AE2feagsgirnieaoers:t:C000bonhrntcnugioshrioouh111ViooteauneacflMnoet444fniidtrrnsCoEetaprusEao:gAAYieelopvumpoaltum1oodrAueosrsGnA9irrfp-nmrioi’necpuc9gtucssuOcltEailuroenta9eiionpoemiinvncRyrvmgylgeMn’,iegocsiteAsBMAtteoESiieroiaepsnwfeuicspnfAsc:rnoss:lgas:sktat2o:eowsil2erEiero5tenrryre5vavt0enfvaAep0EiieriichnststtdrdcenerseeigeeosmesetirnA,niuepoAv:sniOerwrfisrfs:2pucfeofeuseoai5errnrdotcrrei0sseecAsideiAntegiuiswgaanrsir,nntnveasidhaoriMcdnininpe,ganila, Phil Below: VCargo’s service trunks •••••••Ac••AETow uemPCw2BFanlPPATAC22he.r0TPCAooaat:00dhhoescbrihoesri1a+erlbhspi11iilebupwi6iellr:a:44ulidiiap6usAiedppnAacpnPAY3pvsPipp,PuripBreoaG:aBiriiTdaf2simnnnufuccrnOucrteoeieensie6eioeefsfRirsifpigsisMinginm4icgnccCA2hteECC2hATeaiTets0iTniAvtsronisivr0Fosvki1torFpwiclArpoE0e0lifApoaeAalrSrtwAn0Sr-pwirwreeAhnSwt2eahder0riraiagrerehg0@osiaperropdn,rrnphApdid1npsOdpeovraes4etsaueeePcnpurusrPurrnraohtt2ea2hti2sec2Arici0ru0tliuic0g0siwlaa11tspi2ro11n0tp0Biasp0i0B0c.dph-or-oci-s2-o2d1inniao22nnp0a00er,0m0ger1ds11ds16,4,.6,4,ph Below:Below: VCargo’s sVervCiceatrrugnkos ’s service trunks •••W APeR2fs22Pbho0eu00hrsi1anli11iM4itl44nnpiepAeeAY:pBpdrsoGi-iieununuaOspeemnniR,sgMnBM,SAEeua2cosnAars0ssktilwtenr1eAeaAe4tEpirswdnndsrYmgetasAoen,rAirwuOredpseuanusrsdrriogtsdsAcAestiswaa,entaaidorndinn,g ••w PwEEhA2fwnon0ictr.lthv1rieMp4eicreapppAevrrridesingemiesuoeenaem.necMnuoBtSamruicnrasA.kilEpenwenheEtastinrsrnetdAgeprwrpearnriesduesr, ship Below: VCargo’s service trunks EFmaAaciREsel:snbucotnouecnorsieptkaorr:t-miiusoeepnr,c,Ma2roe0s@1t 4AvcdAamrGgiorOe.cdRoAAms.epahn 50 Success Stories Twelw.AA: +wwch6.af3iare2dcves6eb,4moO2oeu0nk0t.tsc0tio0anmnd/vincagrgoworldwide EmEainl:[email protected] WebSsciatel:e Enterprise wT•we l2w.:0.+v1c64a3rAg2os6.ec4ao2nm0.B0phu00siness Awards, Runner-up, Most Admired FWaceAebbssoietoeak:n: Enterprise wwEwwmww..favaciclae:rbgooo.kco.cmom.p/hvcargoworldwide Fcaucsetboomoke:[email protected] www.facebook.com/vcargoworldwide Tel.: +63 2 642 0000 Website: www.vcargo.com.ph Facebook: 100 www.facebook.com/ vcargoworldwide 50 Success Stories 100 Above: VCargo’s service trunks 100 50 Success Stories 50 Success Stories 100

THER SER/OVTIHCEERS/SERVICES/ SISNIGNAGPAPOORREE /OTHER SERVICES/ SINGAPORE SINGAPORE Yang KYeanegLKoegeisLtoigcisstPictseP. Ltet.dL.td. fast graa/oOAYwTfHiaanEsgntRgtgSroaEwKRnisVnpeIgCoetErrtaSaLn/tsiopoongrtiaasntiodtnilcoagnsdisPltoigctissetci.ocsmLcoptmadnp.ayny with globawAliftpahrsgetlsogebrnaoclwepirinnesgeontvrceaernins1p1oovcreortua1nt1itocroniueansntrdielsogistics company aa wYiathngglobKaleperesLenocge iinsotvicers11Pctoeun.tLrietsd. A fast growing transportation and logistics company with global presence in over 11 countries beverage, healthcare, and Accelerated growth by chemicalasnebdcetvorerersta.agile,, hfoeaoldthcaanrde, abnevderage,meArcgceerlAe&rcaactecelqedurgaisrtioetdwiotgnhrobwyth by OEi(MAfTGGnoFYMFecrereI1ococo&SL9rmuheugg9UEAlnnpreeo0da)oCrrCdM,epalaKPKPY&heCodthnrKKerRieaReg•••.E•••1P eeibneAenedyc9nOOfKEEK•••yRnSiigi(MAfTGc(GMA9fTGGdFEnznGhae 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//OOTTHHEERRSSEERVRIVCIECSE/ S/ SINGAPORE SINGA game changer in the industry to lead productivity gains. With a CompSaInNyGPAroPfOileRE w/tOhaerTeHphroEoudRusecStiaEvniRtdyVaiIusCstuoEemSs /attheadt the in close proximity, the supply cgtoaramndteiatciiohnnaeanrlgdeiernpdinoustththreyoinuidssuesdcturirynretconltolyse chain effect will be more seamless, Company ProfiCleorporate Name: twppclw/gfgiaeuoaOnarrauaaiomnrcolirdttTlnixntoehxneaibHpshameimgi.cmroenr.ihaEoionueTtamdiWRrdusyehtnued,yudniogicstSt,saeecdhrthtwnptroiEerevhdnoytiiRinlssietttaltmaueyaVohtbusipahgnoeeulItpwmeeaoue.CaplaiarimsynnldEpgredescdeaadlSpse.hhymutpsre/iaosWon,codeitudnrhtrcicsyuethlaheehocdtoafiotsfnuaunieeavsgccenieettifddynrfegctreducing turnaround time. CorpCoomraptaenNyaPmrYoefaS:inlIegNKGeeALPoOgiRstiEcs Pte. Ltd. wleialdl bperomdourcetivsietaymgaleinsss,. rWediuthciang twuarrneahroouusnedantidmaeu.tomated YangCKorepeorLaotegiNstaimcseP: te. Ltd. ECsotmaYbpalnaignshKy eePedrLo:of1ig9lie9sEt0isctsaPbtleis. hLetdd.: 1990 container depot housed in close prHBoeexalodiwqmu(aifrtrtyeor,ms tinlheSfeitntsgoauprpoigrpeh,lty) –cFhraaminedemfufletic-sttorey automated container depot, Mr. Koh Yang Kee, founder NCuormpEosbrtaeatbreliNoshafmeEdem::19pN9l0uomyebeesr:o6f5E0mployees: 650 twBfTuorHBiTeurulelernlncoualodkdcbwawiqeknurering((aoHffrgmratrueeoanoramnsdnomddinqdldreduilSefsieiatsttnftrrtsigtrotimaibeetbprruoauoisetgrtmireiiho.no,itnng)lShe–ooinpptsFg)eers:aarr,amapFttoreiiodaroenemnmd,ssueuldtic-msitounrletgyi-asuttoormeyateaductoonmtaainteerddceopnott,aMinr.eKrodheYpaontg, Mr. Koh Yang Kee, Yang Kee Logistics Pte. Ltd. Kee, founder InteNrunmatbieornofaEl mApcltoiyveietsi:e6s5:0 Trucking and distribution operations HEasvtaibnlgishfoerde:i1g9n90affIinlitaetrensaatniodnal Activities: branIcnhteersnational AHctaiviitniegs:foreign affiliates and b Below (from left to right) – Framed multi-storey automated container depot, Mr. Koh Yang Kee, founder NumHbaevrionfgEfmorpeliogyneaefsf:il6i5at0es and branches Headquarters in Singapore, Trucking and distribution operations A•• HAI n•wS‘SoCCwaMtfMihoveaanAritormarn••nghEdy‘wsiMdgaaesnepta1t:apfsoaiEryo0Aro:osdnyA‘CSSernMn0t2sreesMiiaowa0Etineei:aroamAgel’a1gsnrEsnsrA52rwaAtpt2pd’e1Fcp0aa0Ewaa0rrtsfoan1iptifr1n0variss5i5drtltAieetirihi’t’Aen••as’sdi2sweMaarietwgnspte0tsFSaags:ort3ta1urhirhva36ssPpddyAC‘SSentiiPeMpLnnes–iMd2oMwSLlnS:gagy0oumSbaSguorE3C1psrMrMvap6pPat2phdi1pnpLanElaE0E–0sycoilng1nSnyh0oCri5MefteeAh’Aset’ssaEhsariwiepatnFoartfaAhirtssdshetiinea2MSg0uo31pv6PpiLnl–ygS Esgm•.saaElieACSSmlsMi:owna@magiElrapy:d1paas0sognn0r.igseeAa’[email protected]:kisne–[email protected] TEeml.aT:ile+:ls.6:[email protected]:8e+.c6om5 6430 4388 WebWseitbesi:te: wTwelw.:w.+yw6aw5n.6gy4ka3ne0gek.4ce3oe8m.cW8omebsite: www.yangkee.com FwwWawwecwbwewFs..bafiywtacaoewcen:oeb.gfbokkaooec:keeo.:bkcoo.comokFm.cao/cmyea/bnyoagonkkgek:eeloelgog Facebook: www.facebook.com/yangkeelo www.facebook.com/yangkeelog 5100S2uccess Stories 102 50 Success Stories 50 Success Stories 102

appendix MSME INTERNATIONALIZATION PROGRAM ASEAN Responsible Institution The ASEAN Coordinating Committee on MSME (ACCMSME) oversees the implementation of the ASEAN Strategic Action Plan on SME Development (2016-2025). This includes the Strategic Goal C on enhancing market access and internationalization for SMEs in ASEAN, through providing information platforms and capacity building programs at the regional level, to help promote the export quality/capacity of MSMEs, and develop regional support schemes for market access and integration into the global value chain. The desired outcomes and planned actions are: Desired Outcomes Planned Actions C1-1 Increase information on regional and global market access and opportunities. C1 Support schemes for market access C1-2 Promote partnership with MNCs/large enterprises and integration into the global supply to increase market access and opportunities. chain will be further developed. C1-3 Enhance the use of e-commerce. C1-4 Promote adoption of international standards of quality to facilitate market access. C2 Export quality/capacity of SMEs will C2-1 Establish mechanisms to help SMEs increase be promoted. exports. 50 Success Stories 103

Brunei Darussalam Responsible Institution Darussalam Enterprise (DARe) – is the MSME focal agency with the mission to enable enterprises through a business-friendly environment that provides infrastructure, reliable support services and effective development programs to encourage businesses to succeed. DARe’s initiatives supporting SMEs internationalization Initiative Description Industry Business Academy An SME development and program where the core concepts are in starting, running, and expanding a business. A Start-up Bootcamp A 100-day ‘accelerator’ program that identifies businesses that have the Micro-Credit Financing potential to scale rapidly and export their products and services. It ropes in Scheme leading experts in key business fields including legal, marketing, branding and finance. Towards the end of the program, start-ups will then take center stage on a “demo-day” where they pitch to investors. Through DARe’s collaboration with local banks, micro businesses can apply for a micro financing of up to BND$15,000 to start or further grow their business. Market Access A platform to provide opportunities for local enterprises to connect to the Industrial Sites overseas market. DARe is working closely with the Energy and Industry Department under the Prime Minister’s Office to ensure effective business matchmaking and networking events such as overseas expos and trade fairs, as well as counsel MSMEs on the next steps needed to export. Provides and manages industrial land and complexes for businesses at 30 sites across all 4 districts in Brunei. 104 50 Success Stories

Cambodia Responsible Institution The General Department of SME and Handicraft (GDSMEH) – supports the development of MSMEs of Cambodia toward economic harmonization and society to achieve national and related policies. Its missions are: boost business environment and investment on manufacturing SMEs; improve the competitiveness of MSMEs; promote the productivity and value added products for export markets and supporting industries; create conducive manufacturing MSMEs registration licenses environment in simple and time saving manner; prepare or promote the cluster of MSMEs in various segments of production; assist MSMEs in access to finance. Cambodia’s initiatives supporting SMEs internationalization Initiative Description Market Research Ministry of Commerce is offering the market research assistance to the Cambodian MSMEs. Financial Support to Ministry of Commerce is currently supporting some international trade International Trade Fairs fairs. Cluster Development Ministry of Industry and Handicraft (MIH) is cooperating with Worldbridge International Co., Ltd in piloting the first SME Eco Park, which aims at gathering MSMEs producing food and beverage into one single production base and link or supply to the market with assistance from the company itself. The company is responsible for market research, partner identification and matchmaking. Once this initiative is succeed and ready to plug in, MIH is planning to have it plug in each province with along with another initiative of OVOP (One Village One Product). 50 Success Stories 105

Indonesia Responsible Institution The Ministry of Cooperatives and SMEs – acts as main government institution responsible for SMEs and entrepreneurship development in Indonesia. In addition, there are at least 24 ministries and agencies taking parts in the development of SMEs in Indonesia, in which each focuses on different aspects. The Ministry of Cooperatives and SMEs’ initiatives supporting SMEs internationalization Initiative Description Exhibition This exhibition program are devided into domestic and international exhibition, which bring together all the interested SMEs. The international Standardize and exhibition program has included several countries, such as Malaysia, Brunei Certification Darussalam, Philippines, Viet Nam, Hong Kong, China, USA, Dubai, United Kingdom, and many other countries. Follow-up on ASEAN This program aims to ensure that the operational activities and products Cooperation produced by SMEs are in compliance with applicable standards, through standardization and certification facilities. The facilities includes ISO 9001:2008, SNI, HACCP, Intellectual Property Right (Copyright and Brand Right), and Halal. The active participation of Ministry of Cooperatives and SMEs in many international forums, such as ACCMSME, BIMP-EAGA, ACEDAC, etc. could foster SMEs internationalization, through their participation in international workshop, seminar, and forum. SMEs Digitalization In collaboration with US-ASEAN Business Council, with the theme of “Digital Tools for SMEs”, this workshop aims to increase SMEs awareness on technology, by educating SMEs on how to expand their business through the maximum use of digital platform. Improving SMEs ASEAN – Korea Institute for Advancement of Technology (KIAT): Technology Competitiveness through Advice and Solution from Korea (TASK) is a SMEs mentoring program by International Experts international experts. This program aims to directly assist SMEs to seek for technical solutions and best practice in order to improve their productivity. 106 50 Success Stories

Lao PDR Responsible Institution The Department of Small and Medium Enterprise Promotion (DOSMEP) – the mandates of promoting and developing the SMEs nationwide through various supportive policies stipulated in the SME Development Plan. The current version is the SME Development Plan for 2016-2020, in which is being implemented now. DOSMEP’s initiatives supporting SMEs internationalization Initiative Description Business Matching Event The event is jointly organized various annual business matching with Lao National Chamber of Commerce and Industry (LNCCI). Previous business matchings were between Laos and Thailand, Viet Nam, Singapore, and Korea. Export Subsidy A subsidy program provided to eligible SMEs. Capability Building for To provide training on Productivity and Quality management as to improve SMEs product and services closer to international requirements: - Provide training on Business Planning Development as to strengthening Know-how Sharing Market Research the business management and mitigating risks of business operations. - Support local SMEs, especially women and young entrepreneurs, attending Partner Identification regional workshop to understand the regional business trends. Financial Support to - Provided training on ICT application for SMEs under ACTI Project. International Trade Fairs - Workshop on improving quality of handicraft products. To provide workshops for local SMEs on various fields which attended by regional and global guest speakers and expert. Eg. Sustainability Agribusiness Assessment, Sustainability on Ecotourism SMEs, Best Practice of GMP for Food and Beverages SMEs. Cooperated with Lao National Chamber of Commerce and Industry (LNCCI) setting up SME Service Center under the support of RELATED Project (GIZ) as to serve basic information for SMEs. The centre is located at the LNCCI - Established the Ecommerce website www.plaosme.com to be the market place for SME’s products and services. This is the initiative stage on bring SME to regional market. The current partner includes; - The Lao National Chamber of Commerce and Industry (LNCCI) - The Department of Trade Promotion - The Department of Import and Export - Business Associations – Associations under the LNCCI, Lao Women Entrepreneur Association, Young Entrepreneur Association - Office of SME Promotion (OSMEP), Thailand Partially sponsor for SME attending to international trade fairs: Milan EXPO, CAEXPO. The sponsoring includes air ticket, accommodation, or exhibition fees. 50 Success Stories 107

Malaysia Responsible Institution The SME Corporation Malaysia (SME Corp. Malaysia) – is a Central Coordinating Agency under the Ministry of International Trade and Industry Malaysia that formulates overall policies and strategies for Small and Medium Enterprises (SMEs) and coordinates the implementation of SME development programs across all related Ministries and Agencies. The current SME Masterplan captures initiatives into 6 focuses under the 6 high impact programs. SME Corp. Malaysia’s initiatives supporting SMEs internationalization Initiative Description Integration of Business The program aims at creating a single window for both business registration Registration and Licensing and licensing to encourage formation and formalization of businesses. Technology The HIP 1 is Malaysia’s inter-agency effort, being led by Malaysian Commercialization Platform Administrative Modernization and Management Planning Unit (MAMPU) in collaboration with SME Corp. Malaysia, Companies Commission of Malaysia, Implementation Coordination Unit (ICU), Malaysia Productivity Corporation (MPC) and the state Governments. A program designed for Malaysian SMEs to help them seamlessly move their innovations along the complex stages of the commercialization process by providing end-to-end facilitation. The model addresses the innovation gaps through a holistic and ‘market-driven’ approach in supporting innovation and industrial competitiveness. SME Investment Program The program is a co-funding initiative between Government and private Going Export Program investors to enhance access to financing for early-stage SMEs. Under the program, investment management companies known as SME Partners who will solicit funds from the private investors will be appointed. SME Partner will then channel the fund to viable SMEs in the form of debt or hybrid of debt and equity. The GoEX offers customized assistance to new exporters and SMEs venturing into new markets. Export-ready SMEs can avail to comprehensive support which among others includes linkage to market expertise and buyers, and compliance to standards to expedite internationalization of products and services. Catalyst Program The program aims to create homegrown champions through a targeted Inclusive Innovation approach with support in the area of financing, market access and human capital development. The program will have transparent selection criteria and exit mechanism. The Green LED/SSL, BioNext Initiative, Aerospace and Medical Devices under the Catalyst Program are currently being implemented to create high growth SMEs. The Inclusive Innovation is specifically designed to empower the bottom 40% of the income pyramid. The program will promote transformation of communities, including micro enterprise in the rural areas through handholding as well as provision of technical, financial and management support. 108 50 Success Stories

Myanmar Responsible Institution SME Development Department – is a department under the Directorate of Industrial Supervision and Inspection, Ministry of Industry, with a mission to develop the economy by promoting the development of small and medium enterprises, creating jobs, generating new income, and raising the standard of living of its people. SME Development Department’s initiatives supporting SMEs internationalization Initiative Description Business Matching Event Myanmar holds a number of business matching events with its trading partners every year. Most of which are specifically for small and medium enterprises. Capability Building for 1. Basic Short Course for Skill Labour Training SMEs 2. Business Management Training (cooperated with GIZ) 3. Corporate Social Responsibility International Session Training (cooperated with Building Markets) 4. Business Plan Creation and Strategy Development Training (cooperated with FNF) 5. Training for Youth & Women Entrepreneurship (cooperated with UNIDO) 6. Start& Improve Your Business (SIYB) Training (cooperated with ILO) 7. Costing and Planning for Financial Plan (cooperated with ILO 8. Work Improvement Small Enterprise (WISE) TOT (cooperated with ILO) Know-how Sharing Technology Transfers were supported by Small and Medium Enterprises Development Department (SMEDD) cooperated with inline ministries and development partners as follows: • Dry-rice noodle technology transfer • General knowledge on IP- Myanmar Version • ISO 9001 for SME • ISO-ITEC for SME • MANGO SME • Productivity and Waste Control • Productivity Improvement Through 5 S • Protect Design, GI, Patent, Trademark • PUM Tea • Soap Technology • Tomato Technology • Foundry and Forging Market Research Awareness programs were implemented by SMEDD and development partners’ organizations: • SME Guidebook Awareness Training • Credit Guarantee Insurance System Awareness Workshop • JICA Two Step Loan Awareness Workshop • Saturday SME Talk (GIZ) • OECD Policy Dialogue / Workshop (OECD) 1. Costing and Planning (AAT Business School ILO) 2. Market Analysis Tools Training( supported by SMEDD) 3. Action Learning Training( supported by SMEDD) 50 Success Stories 109

Partner Identification GIZ (Germany) FNF (Germany) Access to Finance UNIDO (United States) Policy, Law, Rules, and JICA (Japan) Regulations PUM Netherlands (Netherland) Building Markets (Canada) JROOT (Korea) 1. CGI (Sumitomo Mitsui Banking Corporation & C.B Bank) 2. Two Step Loan by JICA 1. Small and Medium Enterprises Development Law (2015 ) 2. Small and Medium Enterprises Development Policy (2015) 3. Small and Medium Enterprises Development Rules (2016) 110 50 Success Stories

Philippines Responsible Institution Department of Trade and Industry (DTI) – The DTI is responsible for realizing the country’s goal of globally competitive and innovative industry and services sector that contribute to inclusive growth and employment generation. Pursuant to the Philippine Development Plan (PDP) 2017-2022, DTI shall endeavour to reduce inequality and poverty by expanding economic opportunities in industry and services, and by increasing the access particularly of micro, small and medium enterprises (MSMEs), cooperatives and overseas Filipinos (OFs) to these opportunities. DTI’s initiatives supporting SMEs internationalization Initiative Description Doing Business in Free The Doing Business in the Free Trade Areas program is a series of sessions that Trade Area (DBFTA) impart exhaustive information to various stakeholders, particularly MSMEs, regarding free trade agreements and preferential schemes of the Philippines. The DTI’s Export Marketing Bureau conducts these business information sessions covering topics such as market opportunities, tariff schemes, rules of origin, and customs procedures, among others. Regional Inclusive Platform The RIPPLES Program aims to develop new and existing exporters aligned for Philippine Exporters with the Philippine Export Development Plan’s key and emerging sectors. The (RIPPLES) interventions are designed to prepare MSMEs to compete in terms of volume, quality, price, packaging, compliance with market-entry requirements, rules and regulations, and design leadership. Export Assistance Network The priorities sectors of RIPPLES include electronic manufacturing services (EXPONET) and semiconductor manufacturing service; automotive and auto parts; aerospace parts; chemicals; shipbuilding, Roll-on Roll off (Ro-Ro) as well as small and medium-sized vessels; furniture, wearables and gifts, decors and housewares (GDH); tool and die; agri-business; information technology business process management; transport and logistics; tourism; and, construction procedures and documentation, import facilities for exporters, buyer linkages, export financing and incentives, product raw material sourcing and other statistical information. The agency also assists exporters in export relate problems and trade complaints. The DTI Export Assistance Network (EXPONET) helps exporters and prospective exporters’ access information and resolve specific problems related to exporting. EXPONET provides information on export seminar schedules, export organizing, export procedures and documentation, import facilities for exporters, buyer linkages, export financing and incentives, product raw material sourcing and other statistical information. The agency also assists exporters in export related problems/trade complaints. 50 Success Stories 111

Singapore Responsible Institution SPRING Singapore – is an agency under the Ministry of Trade and Industry responsible for helping Singapore enterprises grow and building trust in Singapore products and services. As the enterprise development agency, SPRING works with partners to help enterprises in financing, capability and management development, technology and innovation, and access to markets. International Enterprise Singapore (IE Singapore) – is the government agency that promotes international trade and partners Singapore companies to go global. A new government agency, named Enterprise Singapore, will be formed through the merger of IE Singapore and SPRING. This underscores the government’s commitment to adapt and strengthen our support for our enterprises. Leveraging IE Singapore’s core strengths in internationalization and SPRING’s expertise and levers in helping SMEs, the newly-formed agency will offer companies a holistic and integrated network to build capabilities and access overseas markets opportunities, in Q2 2018. SPRING’s initiatives supporting SMEs internationalization Initiative Description Market Readiness The MRA Grant supports pre-determined activities in overseas market setups, Assistance identification of business partners and overseas market promotion. These (MRA) Grant activities include conducting feasibility studies, incorporation of business entities in overseas markets, IP registration, PR and marketing and online marketing. MRA supports 70% of eligible costs of these activities, capped at $20,000 per fiscal year. Global Company Link: https://www.iesingapore.gov.sg/Assistance/MRA Partnership (GCP) Grant The GCP Programme grooms globally competitive companies through building internal capabilities, developing manpower, accessing markets and providing access to financing under the GCP grant. GCP supports up to 70% of eligible expenses for SMEs, and up to 50% for other Singapore-based companies. Market Access Incubation Link: https://www.iesingapore.gov.sg/Assistance/Global-Company- Program (MAIP) Partnership-Grant International Marketing MAIP provides startups with funding of up to 70% on eligible costs for Activities Programme overseas missions and fairs organised by approved incubators. (iMAP) The iMAP supports overseas business missions and Singapore Pavilions at international trade fairs organised by Trade Associations and Chambers. Companies who participate in iMAP approved activities receive support of up to 70% of eligible expenses, such as rental of exhibition space, booth construction cost and fair/mission consultancy expenses. Double Tax Deduction for Link: https://www.iesingapore.gov.sg/Assistance/Market-Readiness- Internationalization (DTD) Assistance/Financial-Assistance/IMAP Singapore businesses can get a double deduction on their taxes for qualifying market expansion expenses and overseas investment development expenses. Link: https://www.iesingapore.gov.sg/E-Services/Double-Tax-Deduction- for-Internationalisation 112 50 Success Stories

Internationalisation Finance Companies in the Marine and Offshore sector (e.g. Offshore Support Services Scheme for Marine and and Shipyards), may access up to $70M in credit facilities. Offshore Engineering Link: https://www.iesingapore.gov.sg/Assistance/Global-Company- Companies (IFS - M &OE) Partnership/Access-to-Financing/Internationalisation-Finance-Scheme- Mand-OE Political Risk Insurance PRIS enables qualifying Singapore companies to receive premium support Scheme (PRIS) for PRI policies. IE Singapore will support 50% of the premium for up to the first 3 years of each PRI policy. This is subject to a maximum amount of $500,000 per qualifying Singapore-based company. *PRIS is a financial assistance programme under IE Singapore’s GCP programme. Loan Insurance Scheme Link: https://www.iesingapore.gov.sg/Assistance/Global-Company- (LIS) Partnership/Access-to-Financing/Political-Risk-Insurance-Scheme The Loan Insurance Scheme (LIS) is a joint programme between IE Singapore and SPRING Singapore. LIS helps companies secure short term trade financing lines from banks by insuring the banks against insolvency risks of the borrowers. Trade Credit Insurance Link: https://www.iesingapore.gov.sg/Assistance/Global-Company- Scheme (TCIS) Partnership/Access-to-Financing/Loan-Insurance-Scheme https://www.spring.gov.sg/Growing-Business/Loan/Pages/loan- insurancescheme.aspx The TCIS enables qualifying Singapore companies to receive premium support for TCI policies. IE Singapore will support up to 50% of the minimum premium for TCI policies held with Singapore-registered credit insurers. This is subject to a maximum amount of S$100,000 per qualifying Singapore- based company. Capability Development Link: https://www.iesingapore.gov.sg/Assistance/Global-Company- Grant (CDG) Partnership/Access-to-Financing/Trade-Credit-Insurance-Scheme The CDG aims to support SMEs to scale up business capabilities and ensure business sustainability. Companies can take on projects in areas such as product development, human capital development, business processes enhancements for productivity and business model transformation. The grant defrays up to 70% of qualifying project costs such as consultancy, training, certification and equipment costs. Link: https://www.spring.gov.sg/Growing-Business/Grant/Pages/ capabilitydevelopment-grant.aspx 50 Success Stories 113

Thailand Responsible Institution The Office of Small and Medium Enterprises Promotion (OSMEP) – is the leading organization in formulating policies and strategies on SME promotion as well as to serve as a focal agency in coordinating the network systems of public and private sectors in order to drive SMEs to grow with strength and sustainability. OSMEP’s initiatives supporting SMEs internationalization Initiative Description Business Matching Event There are business matching events to support SME internationalization; Capability Building for welcoming foreign trade delegation to Thailand (incoming trade mission) SMEs and organizing a trade delegation to negotiate an overseas trade (outgoing trade mission). The government serves as a link between local businesses and foreign businesses. Moreover, the marketing activities includes activities in the public relations and promoting the image of Thai products and services as well. There are variety of programs on capacity building for SMEs, for example, development of knowledge for entrepreneurs to create value added products and services by focusing on branding, product development, or product and packaging development to meet new trends and needs of the international markets as in the form of seminar and training. Trade Policy Information There are important information services available for export supporting, and Commercial such as the international market situation, which covers trade and investment Intelligence fundamentals, international trade information, and information support services such as potential market and insights. Financial Support to Funding is already supported to SMEs in various projects, for example, to International Trade Fairs encourage entrepreneurs to attend trade shows in various countries. However, there are different levels of supports to SMEs. Self Certification The government also facilitates self-certification process through the Participation in Global government e-service, which include the system of ASEAN self-registration Value Chain on certification of the origin and exporter self-certification system. The government attaches great importance to enhance the competitiveness of SMEs to become part of the global value chain. The mechanism includes (1) central market for trading materials and parts which acting as the intermediary on industrial linkage for the supplier and the buyer of the parts to meet as one-stop sourcing center (2) buyer meet seller which the manufacturer’s parts will visit the buyer’s factory to provide an opportunity to visualize the assembly process, also to provide an opportunity to produce various components to feed the buyers (3) sourcing service and business matchmaking services by supplying supplier information to buyer company and (4) Taking Thai SMEs to international exhibitions in order to provide opportunity to link with customers aboard, etc. 114 50 Success Stories

E-commerce Promotion There are many implementing e-commerce promotion programs from Custom Procedure government agencies. The programs include; Information (1) SME Go Online – facilitating and capacity building to enhance SME knowledge on online marketing. (2) Offline to Online Community Product Development (B2C) – creating an online marketing channel and establishing distribution centers through online channels for Thai SMEs. (3) E-Commerce Market Expansion Program – building and developing Thai businesses on using e-commerce to expand market in the digital economy and promoting Thai e-commerce business to be recognized and have potential to expand the business into the international market. There are two main services as follow. Integrated tariff database – there is a service providing the import – export tariff rate which getting exemption of duty, special privileges, also related knowledge. E-tracking system – it is a system providing online custom clearance tracking services such as inbound invoice, outbound shipment, account information, and invoice information to be used in fastening the work. 50 Success Stories 115

Viet Nam Responsible Institution The Agency for Enterprise Development (AED) – is an institution under the Ministry of Planning and Investment Viet Nam. It assists the Minister in performing state management functions related to Small and Medium Enterprise Development; state-owned enterprise reform. AED has duties to preside over or participate in preparing legal normative documents on the arrangement, innovation of state-owned enterprises, the development of Small and Medium-sized Enterprises, and mechanisms, policies, solutions to the development of types of enterprises to submit to competent levels for promulgation. AED’s initiatives supporting SMEs internationalization Initiative Description Business Matching Event National Program on Export Promotion implemented by Ministry of Trade and Export Support and Industry. Capability Building for The main objective of the Program is to strengthen trade promotion activities, SMEs export development, domestic market expansion in order to improve the competitiveness in production and business of Vietnamese enterprise; to link among trade, investment and tourism promotion. National SME Support Training Program implemented by Ministry of Planning and Investment. The main objective of the Program is to improve the management capability for SME and encouraging start-up. Quality Standard National program on Improving productivity and quality of Vietnamese enterprise’s products and goods to 2020 implemented by Ministry of Science and Technology. Overall objective of Program is to formulate and apply a system of standards, technical regulations, management systems, models and tools for improvement of productivity and quality; to develop necessary resources to raise the productivity and quality of products and goods; to make visible changes in the productivity and quality of key products and goods as well as the competitiveness of enterprises to contribute to the country’s socio economic development. Building Brand The National Brand Program Promotion implemented by Ministry of Trade and Industry. The National Brand Program aims to promote national image, national brand through product brand (goods and services). This is a long-term trade promotion program aimed at building and promoting trade names, geographical indications and trademarks of Vietnamese goods and services on domestic and foreign markets. 116 50 Success Stories