TIMBERLAND REAL ESTATE

\"Your lifestyle specialist\"

CONTENTS About Us 3 Services 4-7 Features 8-9 Property Management 10 Implementation 11 Benefits 12 Why Choose Us 13 Statistics 14-152

Timberland Real EstateAbout UsTimberland Real Estate is your lifestyle specialist and one of Australia's leading real estate agencies inboth property sales and property management. We have been helping people realize their propertydreams whilst building our company and reputation on honesty, exceptional customer satisfaction anddedication. We understand individual needs, are community focused, trustworthy and results driven realestate professionals.Unlike most real estate agencies, Timberland Real Estate is unique in offering tailored services to meetyour needs. With our innovative solutions and services we believe we are setting the trend within theproperty industry. We pride ourselves on experience and our hands-on approach in both sales andproperty management, together with our friendly, and personalized services.We specialise in residential and commercial sales, new developments, sales off the plan and propertymanagement services. Our team of specialists provide not only valuable industry experience, but alsocustomer service excellence and support, which will help the buying, selling and property managementexperience seamless.Timberland Real Estate ensure results in sales, property management and investment growth. We lookat our client relationships as long-term, becoming your partner in growing property portfolios, buildingwealth and realizing your long-term goals. Timberland understand the individual needs of a vast varietyof clients including home owners, investors, developers, international clients and tenants.By understanding the ever changing market and local communities, here at Timberland, we arecommitted in offering different lifestyles within various projects we deliver.What is success to us?Coming together is a beginning, keeping together is progress, and working together is success.Timberland Real Estate are proud to be servicing all States and Territories within Australia. 3

Services National Support Timberland Real Estate operate from our Sydney based head office. This enables us to ensure consistency and productivity for all projects within Australia. Our dedication is providing support and accuracy for any natured enquiry. Dedicated Consultancy Our specialised project division will be available via several communication methods, to provide support and assistance for all sales representatives and project teams. Furthermore our dedicated team will take all enquiries from perspective purchasers and clients providing information and resources when requested. Timberland can provide dedicated phone lines, emails, and emergency contacts to suit specific projects. Live Chat Our team members are available on our live chat feature from 8.00am - 10.00pm Monday to Friday and 9.00am to 5.00pm on weekends, offering full services. Along with our extended hours we have found an overwhelming success rate of potential purchases contacting our office after hours and utilizing the live chat feature. This alternative is not only convenient but also offers real time direct communication with our team members outside regular business hours. Communication Timberland Real Estate will take all property enquiries, freeing up internal sales agents and resources to be utilised for other project needs. Studies have shown on average sales agents can take up to 60 phone calls per week for one new listing, this not only overloads the agents it has the potential to lose perspective buyers and interest within the property. Therefore our staff are equipped to deal with any capacity providing knowledge and information. Response Times Fast response times, no delays, immediate responses. With our extended hours and several ways to contact our team members, including our live chat feature, no enquiry will ever go missed or unanswered. Sales & Leasing Timberland Real Estate will welcome all formal offers submitted, and can negotiate and/or accept an offer on your behalf where appropriate, liaising with sales agents, and perspective purchasers.4

Timberland Real EstateMarketingOur team will send out all relevant marketing materials and information provided for allenquiries promoting your properties and lifestyles. We have the ability to upload videos,pictures and marketing materials immediately on our live chat feature, website and email.InformationTimberland team members continue training and education on all current and futureprojects, familiarising themselves with the community, local surroundings and projectfeatures. This enables our team to provide consistent and accurate information to theperspective market.Helpful InformationWe acknowledge when selling or leasing a property, questions may arise in areas relatedto body corporate information, water rates, or the local area, our team members are ableto assist with any nature enquiry. Our subsidiary company Prestige Strata will also providespecialized body corporate information and support when needed.DocumentsAny relevant documents or helpful guides can be organized by our team and suppliedwhen necessary to any parties involved, this would include after and presale dealings.Trust AccountingTimberland Real Estate will hold and maintain trust accounts in agreeance with all parties,providing several reporting options to ensure transparency at all times. This will includesettlements, deposits and all relevant transaction information. 5

Services Open house / Display homes Timberland Real Estate team members will provide information on display centre hours, and can tailor services to co-ordinate open houses and/or private showings when requested and available. We have the ability to send out EDMs (electronic direct marketing) to our extensive list of potential purchasers and provide relevant links on our website for specific projects. Follow up / Feedback Timberland Real Estate will follow up with potential purchasers that have enquired and/or attended a display village or property, providing feedback to appropriate parties, reporting on specific interest and queries. Live Sales Our live sales operating system allows our team members to look at current available properties in real time. This information will be readily available upon request, and daily reporting provided to all necessary departments. Multilingual Services Timberland Real Estate provide multilingual translation services by phone, email and live chat when requested. Contract of Sales When provided, Timberland Real Estate can upload an immediate contract of sale to perspective purchasers, allowing clients to review contracts and other relevant information in a prompt manner. Administration Timberland Real Estate provide all administration work related to the project. This may include checking all contracts of sales are filled in correctly and ensuring all other documents are correct and accurate.6

Timberland Real EstateExperienceOur team members are trained and experienced in Real Estate Services and continueeducation and professional development. The team at Timberland are all qualified realestate agents and have extensive industry experience. We provide a dedicated team whohave the appropriate levels of skills and education to provide a high level of support andassistance.Legislation & RegulationsTimberland Real Estate are continually updated on current and upcoming law andregulation changes, amendments and additions in all states and Territories within Australia,including any compliance modification and/or changes.ReportingOur extensive reporting ability provides useful information and can be issued at yourchosen time. The reports include, how many enquiries have been made on each property,sales reporting, financial reporting and how clients found out about the properties available.This will provide transparency and accountability.Extended HoursOur extended hours allow perspective purchasers to make enquiries on weekends oroutside normal business hours, providing them access to a contract of sale and all otherinformation they require. Timberland Real Estate conducted a google survey which showed38% of Australians find it more suitable to enquire on properties between 5.00pm and8.00pm if available. “Live Chat to one of our Agents today\" 8am – 10pm weekdays & 9am – 5pm weekends 7

Features Our software features and capability allow all team members to access real time and accurate information. Along with keeping records, tracking sales, enquiries, and KPI’s, no enquiry will go unanswered. The reports and information can be tailored to suit your needs and distributed automatically. Key Tracking & Statuses for Sales Timberland Real Estate offer a key tracking number for all listings and sale statuses. This means that you no longer have to keep an external report to maintain this information. This feature includes Under Offer, Under Contract and Unconditional to assist in each stage of the sales process. Action & Conversation Diary All team members have the ability to write notes, record conversations and create and assign actions that relate to sales. This powerful tracking and reminder system ensures that no tasks are left incomplete and that all interactions are recorded. KPI Reports KPI Reports allow you to benchmark and improve efficiency. The reports bring together property portfolio information in an excel format, making it easy to identify areas that are performing and those that require attention. Reports will be generated automatically. Accounting Timberland Real Estate can manage your sales trust account with ease. Features include automated electronic banking that allows us to make payments on your behalf to Vendors, Buyers, Solicitors, Creditors and investment accounts with authority. Reports Timberland Real Estate offer extensive reporting around your information to help you manage your business. Generate reports on Trust Accounts, Owners, Tenants, Properties, Creditors, Sales and Bonds as well as everyday General Management Reports.8

Timberland Real EstateSMS MessagingWith speed and ease, Timberland can send a text message to Buyers, perspectivepurchasers and Solicitors. This information can be tailored to suit your needs. Send an SMSon an upcoming open house, or a new project release, the options are endless.Live ChatThis feature is key to our unique Real Estate services. The live chat function allows manygreat features and capabilities. Along with our extended hours and several ways ofcommunication, live chat is becoming one of the main sources of direct live contact.Live chat allows perspective clients immediate access to chat to us about your properties.The extensive list of features we offer in our live chat function consist of:• Immediate contact with our team offering all services• Ability to upload contract of sale and/or relevant information with no delays• Multilingual translation services• Upload marketing & property information without delay• Reporting options, specify & tailor what reports you require• Follow up & report on feedback relating to projects• Ticketed communication for follow up work & tracking• Can be accessed on android & smart phones at many time• Keeps records of all communication and enquiries• Allows access to customers information i.e. location, contact details• Can be used for email marketing• Set up live chat groups for specialised projects and allocate to appropriate team members 9

Property Management Exceptional property management equals confidence for property investors. It is also the security of knowing that requests will be met every time and your property managers are fully equipped with the skills and systems required to manage investments. Your specific goals and objectives are our primary consideration in the management of your property. Our Property Managers understand how the market impacts on your investment and will work with you to improve the yield from your property. Timberland Real Estate relieve any potential stress from owning an investment property, and we remain current with legislation and market drivers that effect your real estate investment. Property management is more than coordinating tenancies and rental payments, it's about helping you achieve your financial goals. Tap into the strength of Timberland Real Estate and benefit from the unrivalled market intelligence that will help maximize returns on your investment property. We believe in creating wealth for our clients. In property management, numbers count for everything. When it comes to managing your property portfolio, nothing is more powerful than experience. As a Timberland Real Estate client you will benefit from years of market insight, and with our national presence, experience and network we can guarantee 100% customer satisfaction. \"Offering multilingual services in over 20 languages\"10

Timberland Real EstateImplementation The implementation process is seamless. Timberland Real Estate team members will be trained on your project and understand your individual requirements. Offering a stress free and prompt transition.Timberland Real Estate: • Set up all sources of contact, including any tailored and/or specific requirements needed for the project • Set up a redirection or dedicated phone line • Distribute above information to all appropriate parties involved • Provide any user manuals, information and/or resources deemed appropriate • Tailor and provide ongoing reports and financial statements • Obtain sale of contract, relevant documents & information • Upload marketing materials, property videos and relevant information on website • Upload open home and display centre information • Set up trust accounting 11

Benefits Timberland Real Estate offer tailored services to suit your individual needs. Our unique product is setting the trend within the real estate industry. Benefits of Timberland Real Estate working with you are: • National team of support • Dedicated project teams • Extended hours of service • Qualified Real Estate Agents covering Australia • Live chat features • Immediate upload of documents & contracts • Multilingual services • Immediate response to all enquiries • Cost effective • Reporting options • Uniformed approach • No delays • Saving time & manpower • Provides consistency & transparency with all services \"Convenience of 7 day services & extended hours\"12

Timberland Real EstateWhy Choose UsChoosing Timberland Real Estate to work with you will not only save time and money, it willprovide consistency and support, allowing your team members to be utilized to their fullpotential. • Uniformed process and approach • Operating from one central hub • Productive & efficient outcome • Growing together and delivering goals • Understanding of community living and lifestyles • Exceptional client service and communication • Continued professional development of all team members • Extensive industry knowledge and experience • Proactive team & attention to detail • Going the extra mile for our clients • Extended hours & 7 day services • Live chat function and immediate response times • Confidentiality & privacy upheld at all times 13

Statistics Timberland Real Estate carried out a national survey over a period of time, identifying and analysing key areas of potential client needs. The survey was targeted towards groups motivated in the property market, and statistics show by having extended hours of operation, immediate response times, contract of sales readily available, and live chat options, this can increase sales and traffic to your property/development. Enquiry Trend \"42% of Australians use the internet to contact & search for property 100% info. Whilst 48% like to enquire via 90% telephone\" 80% 70% 60% 50% 40% 30% 20% 10% 0% 42% 48% 7% 3% Internet/ Telephone Visit selling/ Other email enquiry Enquiry Leasing agent Nature of Enquiry 100% 90% 80% 70% \"44% make contact to enquire on the 60% 50% price of a property, whilst 27% want 40% to obtain a contract of sale\" 30% 20% 10% 0% 13% 20% 27% 44% Address General Obtain Contract Price & Location questions of sale Enquiry 14

Timberland Real Estate Search & Enquiry Time 100% 90% 80% 70% 38% of Australians make enquiries 60% between 5pm and 8pm, after the 50% 40% working day, most likely being from 30% the convenience of free time\" 20% 10% 0% 25% 22% 15% 38% 8am - 11am 11am - 2pm 2pm - 5pm 5pm - 8pm Location 100% 90% 80% 70% \"57% make property enquires at home, whilst 32% will enquire at work during 60% business hours\" 50% 40% 30% 20% 10% 0% 57% 32% 9% 2% Home/ Work Public Other Residence Transport Expected Response Time 100% 90% 80% 70% \"35% of Australians expect a response within 1 hour of an enquiry, whilst 60% 32% expect an answer within 30 minutes\" 50% Google Survey 2014 40% 30% 20% 10% 0% 32% 35% 29% 2% Within Within Same day Within 30 minutes 1 Hour 48 hours 15

1300 725 319 \"Your lifestyle specialist\" www.timberlandre.com.au Enquiries [email protected] Sales [email protected] Rentals [email protected]