2020 Annual Report

The City of ROCHESTER HILLS BUILDING DEPARTMENT Annual Report 01 Building Department 02 Ordinance Division 03 Facilities Division Building | Ordinance | Facilities

CITY OF ROCHESTER HILLS Building Department AWARDS & RECOGNITION Tony Tomasin was appointed President and Educational Committee Chairperson for the Reciprocal Electrical Counsel Inc (RECI) and board member of the Michigan Association of Electrical Inspectors. He was also appointed to the National Electric Code (NEC) Code Making Panel 13 NFPA 70 that reviews the next cycle of code changes. Mark Artinian was appointed President of the Southeast Michigan Building Officials Association. 2

CITY OF ROCHESTER HILLS Building Department AWARDS & RECOGNITION continued… Gary Nauts was elected to a 2nd term as a Chairperson of the MMRMA Facilities Risk Control Advisory Council. Rochester Hills Building Department The International Code Council (ICC) recognized the Rochester Hills Building Department with an article in the May 2020. ICC Building Safety Journal titled: “Building Department Leaders: Rochester Hills pushes to be the BEST” Gary Nauts Designated “Post Master General” for his efforts to make sure mail and packages made it to the right department during the stay at home order. 3

CITY OF ROCHESTER HILLS Building Department I N N O VAT I O N S C Chitra Neelakantan and Lisa Knudsen developed a process to allow our customers to apply for building permits online in March. The Rochester Hills Building Department was one of the first in Michigan to perform virtual inspections in March of 2020. The Rochester Hills Building Department organized and hosted virtual round table discussions on how to address COVID challenges with over 75 building officials in Michigan and around the nation. These discussions started in March and ended in July. The Facilities Division organized, setup and lead the City’s Return to Work Task Force. This task force developed building and administrative preparations in response to the pandemic which included a COVID Preparedness and Response Plan, Return to Work policies and protocols, an employee self-screening form and a PPE Supply Request procedure. 4

CITY OF ROCHESTER HILLS Building Department INNOVATIONS continued… T he Building Department currently working with and training technical team is leading key personnel in DPS, Engineering, the City wide implementation of a Planning, Fire, Forestry and new electronic plan review Assessing. This will also provide process. This process allows better communication between customers to submit applications departments and our customers in and plans online for City staff to the development and review review electronically. process. The Building Department started The Building Department worked full electronic plan submittal and with the Planning Department to review on September 1st. Planning, develop temporary resolutions to DPS/Engineering, Fire, Assessing, help business owners cope with the and Parks/Forestry are all in pandemic regulations. various stages of training with completion expected to be in the The Ordinance Division helped 1st quarter of 2021. This new develop and is coordinating the 48 process will provide improved hour COVID Special Event permit communication between process to respond quickly to departments and with our business owner’s needs. customers during the review and permit process. We worked closely with the Fire Department to create a document The Building Department technical to help business owners understand team is also leading the how to get approval for the use of implementation and use of the igloos. BS&A PZE process. They are The Rochester Hills Building Department continues to be a leader in the code compliance industry in the state and around the nation with over 40 communities requesting copies of our innovative checklists, policies, procedures and quality control processes. 5

CITY OF ROCHESTER HILLS Building Department INNOVATIONS continued… T he Rochester Hills Building We are one of very few Building Department’s special inspection Departments that will allow construction and inspections without program, quality control process, and permits to get projects started and document control procedures are all help customers meet their deadlines. noted as best practices for building departments by the International The Building Division continues to Accreditation Service (IAS). exercise the shared service agreement between Shelby The Building Department held its 18th Township and the City of Sterling annual Building Department meeting on Heights. In July we signed an January 30th, 2020 celebrating our 2019 agreement to help the City of accomplishments and setting 2020 goals. Midland with building inspections due to the flood damage they Members of our team worked with the experienced. A new agreement was Oakland Building Officials for a fourth year also recently signed with Bloomfield to create a partnership with 30 Township. communities to enable all to have access to the state required reference standards Alex Drummer developed detailed for just $700.00, when the cost for individual facilities assessment worksheet for communities would have been $7,000.00. evaluating and recording the current condition of all City buildings. Building inspectors provided free existing deck inspections to residents during Bob White and the Ordinance Team Building Safety Month. I have talked with hosted our first virtual HOA Forum in many communities that will not do this May and a second in October. because of liability concerns. We contacted our City attorney and drafted International Code Council (ICC) an inspection document that addresses recognized the Rochester Hills these concerns and allows us to help our Building Department with an article in residents make sure their decks are safe. the May ICC Building Safety Journal titled “Building Department Leaders: Rochester Hills pushes to be the best” 6

CITY OF ROCHESTER HILLS Building Department INNOVATIONS continued… L isa Knudsen developed a daily log for tracking what staff was doing while working from home. This log was used by several other departments Gary Nauts and at least two facilities staff worked every day during the shutdown coordinating, cleaning, and preparing the building for the return of staff. Gary Nauts was designated Post Master General for all his efforts to make sure mail and packages made it to the right department after being in quarantine. Gary Nauts continues to work closely with Lisa Cummings to procure, store and distribute PPE throughout the pandemic. The Facilities Team performed extensive cleaning at all the Parks 7 restrooms while they were de-winterizing. Esther Chirodea displayed her innovation and creativity as she put together the Building Department 2021 to 2023 budget presentation.

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY ANNUAL COMPARISON 150 146 146 125 151 211 New House Permits 100 118 Increased by 64 or 78% from 75 82 Year End 2019 50 25 0 2017 2018 2019 2020 2016 $424,034 $500,000 $361,803 $400,000 $351,000 New House Avg $300,000 $445,914 Construction Cost $200,000 $523,326 $100,000 Value Decreased by $99,292 or $424,034 19% from Year End 2019 $0 2016 2017 2018 2019 2020 1000 1027 728 728 750 709 709 669 500 Grand Total Building Permits 250 Increased by 59 or 8% 0 from Year End 2019 2016 2017 2018 2019 2020 8

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY ANNUAL COMPARISON continued… $129,124,278 2020: $129,124,278 2019: $104,140,209 Total Construction Value Increased by $24,984,069 or 24% from Year End 2019 2018: $108,692,609 2017: $181,448,139 2016 2017 2018 2019 2020 2016: $164,631,974 2020: 3,574 3,574 2019: 3,784 2018: 3,361 Total Permits Issued 2017: 5,429 2016: 3,811 Decreased by 210 or 5% from Year End 2019 2020 2016 2019 2017 2018 9

CITY OF ROCHESTER HILLS Building Division REVENUES / EXPENSES ANNUAL COMPARISON This report compares 2020 to previous years Revenue/Expenses. $4,500,000 *REVENUE at: $4,000,000 $4,131,000 Decreased by $312,000 or 7% from Year End 2019 $3,500,000 Estimate 2020: $1,845,900 $3,000,000 2020: $4,131,000 $2,500,000 2019: $4,443,000 $2,000,000 2018: $4,421,000 2017: $4,477,000 $1,500,000 2016: $3,182,000 $1,000,000 *EXPENSES at: $500,000 $1,931,000 $0 2017 2018 2019 2020 Increased by $18,000 or 1% 2016 from Year End 2019 REVENUE EXPENSES Estimate 2020: $2,664,770 2020: $1,931,428 * Based on December Month End Financial Report. 2019: $1,913,000 2018: $1,753,000 2017: $1,778,000 2016: $1,681,0000 10

CITY OF ROCHESTER HILLS Building Division A SAMPLING OF COMMERCIAL & RETAIL BUILDING PROJECTS SHOGUN (173 S LIVERNOIS) 11 LOVESAC (168 N ADAMS RD) YOGA SIX (358 N ADAMS RD) VON MAUR (400 N ADAMS RD) MEIJER (3175 S ROCHESTER RD) XFINITY (3044 S ROCHESTER RD) T J MAXX (2711 S ROCHESTER RD) CRYOSPA (2607 S ROCHESTER RD) BEST BUY (2651 S ROCHESTER RD) SKETCHERS (2873 S ROCHESTER RD) OXFORD BANK (183 S LIVERNOIS RD) ROWW HOUSE (1206 WALTON BLVD) PANERA BREAD (177 S LIVERNOIS RD) BRAIN BALANCE (1972 STAR BATT DR) JOHNNY BLACKS (1711 E AUBURN RD) CHADD’S BISTRO (1838 E AUBURN RD) CVS PHARMACY (3010 WALTON BLVD) RAVAL USA INC (1939 NORTHFIELD DR) DATA SPEED INC (1935 ENTERPRISE DR) DR. MURTHY (1202 WALTON BLVD 212) FANUC ROBOTICS (3900 W HAMLIN RD) THE SPA MD (1886 W AUBURN RD #200) LEGENDS BOXING(2602 S ROCHESTER RD) CRUMBL COOKIES (2575 S ROCHESTER RD) YALDO EYE CLINIC (3330 S ROCHESTER RD) OYK ROCHESTER (862 & 930 WALTON BLVD) AJAX PAVING (2240 AVON INDUSTRIAL DR) LEGACY OF ROCHESTER HILLS (2860 W HAMLIN) SECURITY INSPECTORS INC (2831 RESEARCH DR) REDWOOD 10 BUILDINGS (AVON & DEQUINDRE) FIVE GUYS BURGERS & FRIES (2544 S ADAMS RD) BEAUMONT URGENT CARE (3200 WALTON BLVD) CITY WALK APARTMENTS (1454 N ROCHESTER RD) EMBRACE LIFE CHIROPRACTIC (2100 E AUBURN RD) PINE TRACE GOLF COURSE (3600 PINE TRACE BLVD) JAKES WAY BACK BURGERS (2595 S ROCHESTER RD) OUTPATIENT SURGICAL CENTER (1401 SOUTH BLVD) LAKE MICHIGAN CREDIT UNION (310 W TIENKEN RD) FARMACEUTICAL FRACTIONING (2983 WATERVIEW DR) RAY ESTATE RCI ROCHESTER LLC (2384 DEVONDALE RD) LONGEVITY HEALTH INSTITUTE (633 SOUTH BLVD E 2200) THOMAS R. PERKINS DO PLC (1349 S ROCHESTER RD 205) ST PAULS ALBANIAN CATHOLIC CHURCH (525 W AUBURN RD) HOMETOWN VETERINARY HOSPITAL LLC (1432 WALTON BLVD) AUBURN PHARMACEUTICALS (1744 ROCHESTER INDUSTRIAL DR) AHMADIYYA MUSLIM COMMUNITY CENTER (1730 W AUBURN RD) FIVE LAKES CABINETRY & WOODWORKING (2155 AVON INDUSTRIAL DR) ASCENSION PROVIDENCE ROCHESTER HOSPITAL (1101 W UNIVERSITY DR) MICHIGAN CENTER FOR TMJ AND SLEEP WELLNESS (989 SOUTH BLVD E 100)

CITY OF ROCHESTER HILLS Building Division WORKLOAD ANNUAL COMPARISON INDICATORS 60,000 12,428 17,522 14,930 13,173 11,560 55,000 6,747 8,029 7,250 7,627 3,486 50,000 31,189 28,153 45,000 27,828 2017 2018 30,377 27,662 40,000 2016 2019 35,000 2020 30,000 25,000 20,000 15,000 10,000 5,000 0 Phone Calls Counter Trips Inspections 27,662 3,486 11,560 Phone Calls Trips to the Inspections Processed Counter Performed Decreased by 2,715 Decreased by 4,141 Decreased by 1,613 or 9% from 2019 or 54% from 2019 or 12% from 2019 12

CITY OF ROCHESTER HILLS Building Division SHARED SERVICES ANNUAL COMPARISON  Rochester Hills Inspectors were in Shelby Twp 0 hours performing 0 inspections.  Shelby Township Inspectors were in Rochester Hills 9 hours performing 17 inspections.  Rochester Hills Inspectors were in Sterling Heights 15.5 hours performing 26 inspections.  Sterling Heights Inspectors were in Rochester Hills 4.5 hours performing 9 inspections. SeSrevrivcieceGGoaolasls 2019 2020 Year End Year End Status Customer Satisfaction: Goal 100% (based on counter surveys) 98% 97% Plan Review Large Commercial Projects: Goal 90% within 15 days# 67% 76% Plan Review New House: Goal 90% within 10 days# 73% 74% Plan Review Small Projects Goal: 90% within 7-10 days# 67% 76% Plan Review Revised Plans Goal 90% within 10 days# 91% 94% Inspections: Goal 90% Completed within 24 hrs 96% 98% *** We are currently using our contract plan reviewer and part-time = Good staff to try to keep within our service goals. = Monitor = Need to Address 13

CITY OF ROCHESTER HILLS Building Department ANNAUCACLOAMCPCLOI SMHPMLIESNHMT SENTS Our Vision “To be the best in the eyes of our customers and our peers” resonates throughout the department with: Esther Chirodeas’s creative touch on our Gary Nauts passing monthly and quarterly reports. testing from the International Facilities Gary Nauts second year as chairman of the Management Association (IFMA) to MMRMA Facilities Management Risk Control become an IFMA certified facilities Advisory Council. manager. Tony Tomasin being sworn in as Gary Nauts being asked to share President of the Reciprocal innovations from Rochester Hills related Electrical Council Inc. (RECI). He is to proper facilities management during also a member of the National COVID-19 at the Michigan Association Electrical Code (NEC) code writing of Counties annual conference. panel that will review and decide on the next cycle of code changes. Tony Tomasin passing testing to become NICET Level I certified in fire Mark Artinian being sworn in as President of alarm systems. the Southeast Michigan Building Officials and Inspectors Association (SEMBOIA). Scott Cope was asked to help with the interview process for the manager of Tony Tomasin and Scott Cope continuing to plan review in the City of Sterling teach classes throughout the state to our Heights. peers and customers. Tony Tomasin was asked to help with Norwood Bates passing testing to become interviews for a new electrical NICET Level I certified in fire suppression inspector position in Shelby Township. systems and ICC certified in mechanical inspections and plan review. 14

CITY OF ROCHESTER HILLS Building Department ACCOMPLISHMENTS continued… F acilities has been working with directional signage on the stairs, hand HR to develop and implement sanitizing stations, PPE trash cans and several security measures at City Hall many other tasks related to the and other locations. pandemic. The Facilities Team has been cleaning We are currently working on several and sanitizing all common touch points projects such as the Innovation Hill in City buildings several times a day. ranger station, Bordon Park Office building, the dairy barn roof Facilities continues to respond to replacement, the museum equipment reports of staff with COVID symptoms barn and the fire station sign by performing emergency cleaning replacements. and sanitizing of major areas of the buildings as necessary. The City Hall screen wall, compound gate, balcony removal, and Facilities coordinated the complete emergency escape system, and the sanitizing of all vehicles at City Hall. Emmons Plaza splash pad have all Building Department staff helped the been completed. Clerk’s Office stuff absentee ballots. Lisa Knudsen developed a new The City water connect to the Bloomer process for fire alarm and fire Office was completed along with suppression permits due to COVID-19. cleaning and repainting of the basement. 20 members of the Building Department Team volunteered to make calls to seniors in the City during the early stages of the pandemic. Our Facilities Team worked extra hours to prepare all the work spaces for employees returning to work so they could feel safe when they returned. The Facilities Team has been busy at City Hall, the DPS building, and the OCSO installing and maintaining sneeze guards, social distancing markings, 15

CITY OF ROCHESTER HILLS Building Department ACCOMPLISHMENTS continued… All of the building department staff adapted to working productively from home between March and May. The City of Midland received help from our building inspectors for a week during July right after they experienced a flood. Mark McLocklin was able to get the basement removed on Sandalwood and the property is finally cleaned up from the fire. The Facilities Team was amazing with their help during the election and handling all the lines and activity prior to the election. 16

CITY OF ROCHESTER HILLS Building Department GOALS CUSTOMER SERVICE BUILDING DIVISION Complete implementation of the electronic plan Update our Building review process for Department emergency development projects for plan. Planning, Engineering, Fire and Building. Field inspectors to attend emergency Develop a five year operations and damage technology plan for the assessment training. department. 17

CITY OF ROCHESTER HILLS Ordinance Division WORKLOAD INDICATORS ANNUAL COMPARISONS 7,500 170 162 306 149 94 7,000 6,500 3,534 2,059 963 1,023 2821 6,000 5,500 2,560 2,168 1,520 1,774 33 5,000 834 794 738 4,500 891 850 4,000 2016 2017 2020 3,500 2018 2019 3,000 2,500 2,000 1,500 1,000 500 0 Complaints Code Confiscated Weed Processed Compliance Signs Cutting Notices Sent 738 2,821 94 33 Complaints Confiscated Weed Processed Code Signs Cutting Year End Compliance Year End Year End Decreased by Notices Decreased by 112 or 13% from Year End Increased by 55 or 36% from 1,798 or 175% 2019 Decreased by 1,741 2019 or 98% from 2019 from 2019 18

CITY OF ROCHESTER HILLS Ordinance Division SERVICE GOALS Service Goals 2019 2020 Status Year End Year End Proactive Patrol: Goal 85% of Complaints From Proactive Patrol* 47% 43% Complaint Investigation Goal: 98% 84% Investigation Within 24 Hours *New Permit Tech position will be used to help with Ordinance Inspection clerical duties to allow more time for proactive control. 2020 ORDINANCE DIVISION GOALS Attend at least 5 HOA meetings. Call HOA presidents to schedule. Coordinate and host a spring and fall Homeowners Association Leadership Forum. Complete BS&A process improvement. 19

CITY OF ROCHESTER HILLS Facilities Division WORKLOAD INDICATORS ANNUAL COMPARISONS 4,123 Work Orders Completed Increased by 843 or 25% from 2019 4000 3,908 4,123 3000 2000 2,896 3,335 3,280 1000 0 2016 2017 2018 2019 2020 Before After 20

CITY OF ROCHESTER HILLS Facilities Division FACILITIES PROJECTS Dairy Barn Roof – 40% COMPLETE City water connection from Bloomer Office Building - DONE Museum Equipment Barn – 40% COMPLETE Fire Station 1 furniture replacement – TO BE City Hall screen wall project - COMPLETED BY FEB 2021 DONE Fire Station 1 Blinds Innovation Hills Ranger Station – ARCHITECTURAL SERVICES Fire Station Signs – IN PROCESS APPROVED BY CITY COUNCIL TO BE COMPLETED BY MARCH ON JANUARY 11, 2021. 2021 Emmons Plaza – DONE Borden Park Office – ARCHITECTURAL SERVICES Spencer Boat House roll up door APPROVED BY CITY COUNCIL ON – DONE JANUARY 11, 2021. COVID-19 Building Preparations – ONGOING 21

CITY OF ROCHESTER HILLS Facilities Division GOALS FOR Develop 5 year strategic plan. Develop and track measureable service goals. 22

CITY OF ROCHESTER HILLS Building Department 12 months of amazing team work. Great Job Building, Ordinance & Facilities!!! 23

BUILDING DEPARTMENT OUR VISION OUR GUIDE Be a helpful partner. To be the best Building Department Apply codes and ordinances in a practical, in the eyes of our customers and professional, consistent and fair manner. our peers. Keep our customers informed. OUR MISSION Look at challenges from a different perspective. Our mission is to partner with our OUR FOUNDATION customers to ensure safety in all buildings; to assist our residents and We believe: business owners in maintaining and enjoying safe buildings and properties; In always doing what is right. to provide a well maintained, clean, and comfortable environment for our Honesty is the best policy. residents, visitors and employees; to ensure Rochester Hills continues to be In treating others how they would the preeminent place to live, work and like to be treated. raise a family. OUR COMMITMENT In going above and beyond to provide assistance to our customers and fellow employees in an effort to exceed their expectations. YOUR LIFE MATTERS TO US In working together and helping each other get the job done. Building Division Ordinance Division In being open to new ideas. Facilities Division In showing consideration and appreciation to others. Life Safety Professional growth and networking are integral to our continued Quality of Life improvement. Life- Clean & In holding ourselves to a higher Comfortable standard. Building | Ordinance | Facilities