2021 3rd Quarter Annual Report

The City of ROCHESTER HILLS 3rd Quarter Report 2021 3rdQuarter Building Dept Ordinance Facilities Building | Ordinance | Facilities

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY 3rd QUARTER COMPARISON 150 135 125 159 135 New House Permits 100 102 Increased by 62 or 85% from 3rd 75 84 Quarter 2020 50 61 73 25 0 2017 2018 2019 2020 2021 2016 $410,651 $500,000 $418,000 $400,000 $338,966 New House Avg Construction Cost $300,000 $439,129 $200,000 $539,965 Value Decreased by $32,850 or 7% from $100,000 3rd Quarter 2020 $443,501 $0 $410,651 2016 2017 2018 2019 2020 2021 1000 817 967 750 494 547 499 521 967 500 Grand Total Building Permits 250 Increased by 446 or 85% 0 from 3rd Quarter 2020 2016 2017 2018 2019 2020 2021 2

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY 3rd QUARTER COMPARISON continued… $180,352,629 2021: $180,352,629 2020: $90,740,176 Total Construction Value Increased by $89,612,453 or 99% from 3rd Quarter 2020 2019: $84,432,254 2018: $72,902,709 2016 2017 2018 2017: $140,397,129 2019 2020 2021 2016: $104,159,663 2021: 3,881 3,881 2020: 2,561 2019: 3,057 Total Permits Issued 2018: 3,520 2017: 4,176 Increased by 1,320 or 52% 2016: 2,751 from 3rd Quarter 2020 2021 2016 2017 2020 2019 2018 33

CITY OF ROCHESTER HILLS Building Division REVENUES / EXPENSES 3rd QUARTER COMPARISON 2021 Revenue/Expenses *This report compares 2021 to previous years Revenue/Expenses. $4,200,000 REVENUE: $3,382,000 $3,850,000 $3,500,000 Increased by $185,000 or 6% $3,150,000 from 3rd Quarter 2020 $2,800,000 $2,450,000 Estimate 2021: $1,383,000 $2,100,000 2021: $3,382,000 $1,750,000 2020: $3,197,000 $1,400,000 2019: $4,000,000 $1,050,000 2018: $3,694,000 $700,000 $350,000 EXPENSES: $1,670,862 $0 Increased by $247,862 or 17% from 3rd Quarter 2020 2018 2019 2020 2021 EXPENSES Estimate 2021: 1,768,335 REVENUE 2021: $1,670,862 2020: $1,423,000 2019: $1,412,000 2018: $1,274,000 4

CITY OF ROCHESTER HILLS Building Division A SAMPLING OF 2021 – COMMERCIAL & RETAIL BUILDING PROJECTS KROGER (65 S LIVERNOIS RD) SHAKE SHACK (66 N ADAMS RD) BEST BUY (2651 S ROCHESTER RD) REDWOOD ROCHESTER HILLS EAST SIMIRON INC (3000 RESEARCH DR) SPEEDWAY(1010 S ROCHESTER RD) CYCLEBAR (1420 N ROCHESTER RD) CENTER LLC (1890 S ROCHESTER RD) HAMLIN PUB (1488 N ROCHESTER RD) COMERICA BANK (923 S ROCHESTER RD) THE PIPE DEPOT (2968 S ROCHESTER RD) BUFF CITY SOAP (2945 S ROCHESTER RD) INNOVATION HILLS (2800 W HAMLIN RD) MIGUELS CANTINA (870 S ROCHESTER RD) COASTAL AUTOMOTIVE (2120 AUSTIN AVE) RH DEVELOPMENT LLC (2910 W HAMLIN RD) LRH DEVELOPMENT LLC (2980 W HAMLIN RD) LRH DEVELOPMENT LLC (2960 W HAMLIN RD) LRH DEVELOPMENT LLC (2900 W HAMLIN RD) 3 DIMENSIONAL SERVICES (2547 PRODUCT DR) FAZAL, IFTEQUAM UDDIN (1760 E AUBURN RD) BANFIELD PET HOSPITAL (3117 S ROCHESTER RD) SPORTSCLIPS HAIRCLIPS (2587 S ROCHESTER RD) COVENANT CHRISTIAN CHURCH (900 W HAMLIN) BUSHINGS INC (1967 ROCHESTER INDUSTRIAL DR) BEYOND JUICERY & Eatery (3147 S ROCHESTER RD) SHORES FIREPLACE & BBQ (3911 S ROCHESTER RD) ROCHESTER HILLS NUTRITION (1844 E AUBURN RD) ROCHESTER HILLS COLLISION (1750 S LIVERNOIS RD) ALEX’S FAMILY RESTAURANT (3178 S ROCHESTER RD) THOMAS THEWES WORSHIP YOUTH CENTER (930 MEAD RD) ORTHOPEDIC SURGICAL INSTITUTE (1349 S ROCHESTER RD #250) ASCENSION PROVIDENCE ROCHESTER HISPITAL (1101 W UNIVERSITY DR) EAST OAKLAND MACOMB OBSTETRICS & GYNECOLOGY (1701 SOUTH BLVD E B 50) 5

CITY OF ROCHESTER HILLS Building Division WORKLOAD 3rd QUARTER COMPARISON INDICATORS 20,843 25,000 24,199 26,050 20,000 Phone Calls 15,000 20,708 2017 21,219 20,695 20,843 Processed 10,000 2016 2018 2021 Increased by 148 or 1% from 2020 5,000 2019 2020 Phone Calls 0 More calls received because of City Hall closure 7,000 6,331 6,607 3,966 6,000 5,000 4,958 5,573 2019 Trips to the Counter 4,000 3,000 2016 2,684 3,966 Increased by 1,282 or 2,000 48% from 2020 1,000 2020 2021 Counter Trips 0 2017 2018 11,794 13,538 Inspections Performed 12,000 11,626 11,794 8,000 Increased by 4,201 or 55% 9,997 7,593 from 2020 8,867 Inspections 4,000 0 6 2016 2017 2018 2019 2020 2021

CITY OF ROCHESTER HILLS Building Division SHARED SERVICES 9 MONTH COMPARISON continued…  Rochester Hills Inspectors were in Shelby Twp 0 hours performing 0 inspections.  Rochester Hills Inspectors were in Bloomfield Twp 34 hours performing 59 inspections.  Shelby Township Inspectors were in Rochester Hills 0 hours performing 0 inspections.  Rochester Hills Inspectors were in Sterling Heights 13.5 hours performing 16 inspections.  Sterling Heights Inspectors were in Rochester Hills 1.5 hours performing 3 inspections. Service Goals 2020 2021 3rd Quarter 3rd Quarter Status Customer Satisfaction: Goal 100% (based on counter surveys) 98% 97% Plan Review Large Commercial Projects: Goal 90% within 15 days# 74% 69% Plan Review New House: Goal 90% within 10 days# 77% 58% Plan Review Small Projects Goal: 90% within 7-10 days# 80% 73% Plan Review Revised Plans Goal 90% within 10 days# 83% 95% Inspections: Goal 90% Completed within 24 hrs 98% 97% *** We are currently using our contract plan reviewer and = Good part-time staff to try to keep within our service goals. = Monitor = Need to Address 7

CITY OF ROCHESTER HILLS Building Division 2021 3rd QUARTER INNOVATIONS Electronic plan review process fully implemented in the Building Department. Chitra developed an email inspection schedule that allows us to coordinate and schedule Fire Alarm and Fire Suppression inspections between our consultant, the contractor and the city inspector. Our customers are starting to request more inspections online. ONLINE Alex Drummer developed a fillable survey INSPECTIONS form that can be sent to our customers to get their feedback on our services. 8 8

CITY OF ROCHESTER HILLS Building Division 2021 3rd QUARTER ACCOMPLISHMENTS The City of Rochester Hills Building Department continues to be a leader in the code compliance industry in the State and around the Nation. Over 25 communities have requested information to improve their operations. Facilities installed a new ultraviolet air purification system at City Hall. Jeff Fraser passed testing and is now an ICC Certified Commercial Plan Examiner. Facilities completed office space renovations for MIS, Assessing and Building. With the help of Lisa Knudsen and Chitra Neelakantan, planning accepted their 1st electronic site plan for review by all development departments. Facilities completed a complete make over of the Fire Station 1, Administration and Community Risk Reduction areas. Scott Cope and Tony Tomasin continue to provide classes for the Building and Electrical Inspectors. The Building Department held a virtual meeting on June 23 with stake holders to get their feedback on our electronic permit and plan review process 9

CITY OF ROCHESTER HILLS Building Division 2021 3rd QUARTER ACCOMPLISHMENTS continued… Facilities completed a complete make over of the Fire Station 1 bay areas, floor, ceiling, walls and doors all being painted. The Facilities Team gave all of the outdoor furniture and picnic tables a fresh look to invite staff out to enjoy the nice weather. The Facilities Team set up an EV charging station committee to discuss the City’s part in the change over to electric vehicles. The Building Technology committee is putting the finishing touches to our 5 year technology plan. The Building Departments mission team has restarted and came up with some good ideas for our 30 days of giving and Christmas week events. 10

CITY OF ROCHESTER HILLS Building Division 2021 3rd QUARTER ACCOMPLISHMENTS continued… Rochester Hills Hero Mario Iafrate received a proclamation from the Mayor for his heroic act of saving a drowning child at Yates Park. The Ordinance Division hosted The Facilities Division gave the mayor and all the Spring HOA Forum on April the Rochester Hills 22nd and the Fall HOA Forum veterans a Big Surprise on October 14th . by completely renovating the Veterans Memorial Pointe. 11

CITY OF ROCHESTER HILLS Building Division GOALS FOR 2021 CUSTOMER SERVICE BUILDING DIVISION  Complete the implementation of the electronic plan review  Update our Building Department emergency plan.  Field inspectors to attend process for development projects emergency operations and for planning, engineering, and damage assessment training. building.  Develop a five 12 year technology plan for the department.

CITY OF ROCHESTER HILLS Ordinance Division Workload Indicators 3rd Quarter Comparisons 792 500 792 700 679 811 Complaints Processed 3rd Quarter 525 655 Increased by 137 or 21% from 0 2020 2016 2017 2018 2019 2020 2021 1,500 1,437 1,451 1,239 1,287 55 55 2021 Code Compliance Notices 3rd Quarter Increased by 15 or 37% from 2020 0 2017 2018 2019 40 2016 2020 2,000 1,300 2,398 2,749 2,614 Confiscated Signs 3rd Quarter 1,000 Decreased by 120 or 8% from 306 1420 1300 2020 0 2017 2018 2019 2020 2021 2016 Complaints Code Compliance Confiscated 13 Processed Notices Sent Signs

CITY OF ROCHESTER HILLS Ordinance Division SERVICE GOALS Service Goals 2020 2021 Status 3rd Quarter 3rd Quarter Proactive Patrol: Goal 85% of Complaints From Proactive Patrol* 38% 65% Complaint Investigation Goal: 98% 81% Investigation Within 24 Hours *New Permit Tech position will be used to help with Ordinance Inspection clerical = Good duties to allow more time for proactive control. = Monitor *We are working to train our new staff and hire a placement for Mark McLocklin. = Need to Address 2021 Goals ORDINANCE DIVISION Attend at least 5 HOA meetings. Call HOA presidents to schedule. (Attend 2 HOA Meetings.) Coordinate and host a Spring and Fall Homeowners Association Leadership Forum. (DONE) Complete EQ process improvement. (Waiting for new staff) 14

CITY OF ROCHESTER HILLS Facilities Division WORKLOAD INDICATORS 3rd QUARTER COMPARISONS 2,333 Work Orders Completed Increased by 651 or 39% from 2020 2500 2,284 2,458 2,446 2,333 2000 1500 2,124 1,682 1000 500 0 2016 2017 2018 2019 2020 2021 15

CITY OF ROCHESTER HILLS Facilities Division Facilities Projects 2021 Fire Station 1 carport design - IN THE FINAL DESIGN STAGES. Dairy Barn Roof - COMPLETED DTE Energy manager program Museum Equipment Barn - - CURRENTLY WORKING WITH COMPLETED DTE Garage Storage Building Repairs - Fire Station, DPS Garage and COMPLETED City Hall Epoxy floor repairs. – CONTRACTOR SELECTED WORK Innovation Hills Ranger Station – TO START IN NOVEMBER FINAL DESIGN IN PROCESS Fire Station 1 Concrete Fire Station 1, 3, 5 bay heater replacement - COMPLETED replacement Fire Station Signs - Complete Borden Office – DESIGN COMPLETED AND COST ESTIMATE IN PROCESS Clerks office renovations - Fire Station 1 Painting Bay walls and FINAL DESIGN IN PROCESS ceiling - COMPLETED Develop City Hall chiller replacement specs Facilities Goals for 2021 Develop 5 year strategic plan. Develop and track measureable service goals 16

BUILDING DEPARTMENT OUR VISION OUR GUIDE Be a helpful partner. To be the best Building Department Apply codes and ordinances in a practical, in the eyes of our customers and professional, consistent and fair manner. our peers. Keep our customers informed. OUR MISSION Look at challenges from a different perspective. Our mission is to partner with our OUR FOUNDATION customers to ensure safety in all buildings; to assist our residents and We believe: business owners in maintaining and enjoying safe buildings and properties; In always doing what is right. to provide a well maintained, clean, and comfortable environment for our Honesty is the best policy. residents, visitors and employees; to ensure Rochester Hills continues to be In treating others how they would the preeminent place to live, work and like to be treated. raise a family. In going above and beyond to OUR COMMITMENT provide assistance to our customers and fellow employees in an effort to YOUR LIFE MATTERS TO US exceed their expectations. Building Division In working together and helping each Ordinance Division other get the job done. Facilities Division In being open to new ideas. In showing consideration and appreciation to others. Life Safety Professional growth and networking are integral to our continued Quality of Life improvement. Life- Clean & In holding ourselves to a higher Comfortable standard. Building | Ordinance | Facilities 17