2021 First Quarter Report

BUILDING DEPARTMENT 1st Quarter Report 2021 OUR VISION BUILDING DEPARTMENT ORDINANCE To be the best Building FACILITIES Department in the eyes of CUSTOMER SERVICE our customers and our peers. Building/Ordinance/Facilities

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY 1st QUARTER COMPARISON 32 32 22 17 14 2018 2019 2020 2021 New House Permits Increased by 18 or 128% from 1st Quarter 2020 $406,755 $500,000 $461,754 $400,000 $462,737 New House Avg Construction Cost $300,000 $397,865 $200,000 $406,755 Value increased by $8,890 or 2% from $100,000 1st Quarter 2020 $0 2018 2019 2020 2021 173 173 128 97 126 2018 2019 2020 2021 Grand Total Building Permits Increased by 47 or 37% from 1st Quarter 2020 2

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY 1st QUARTER COMPARISON continued… $35,300,288 2021: $35,300,288 2020: $14,742,479 Total Construction Value 2019: $12,986,622 Increased by $20,557,809 or 139% from 2018: $16,035,239 2020 2017: $33,572,630 2021 2020 2019 2018 2017 2021: 987 987 2020: 722 2019: 816 Total Permits Issued 2018: 862 Increased by 265 or 36% from 2020 2017: 1,066 2021 2020 2019 2018 2017 3

CITY OF ROCHESTER HILLS Building Division REVENUES / EXPENSES 1st QUARTER COMPARISON 2020 Revenue/Expenses This report compares 2020 to previous years Revenue/Expenses. REVENUE $2,600,000 Decreased by $405,000 or 19% from 1st Quarter 2020 ***Due to change in amount transferred from 2020 $2,400,000 2021: $1,646,000 $2,200,000 2020: $2,051,000 $2,000,000 2019: $2,509,000 $1,800,000 2018: $2,366,886 $1,600,000 2017: $1,989,000 $1,400,000 $1,200,000 $1,000,000 EXPENSES $800,000 $600,000 Increased by $45,000 or 10% $400,000 from 1st Quarter 2020 2021: $482,000 $200,000 2020: $437,000 $0 2019: $367,000 2018: $391,248 2017 2018 2019 2020 2021 REVENUE EXPENSES 2017: $379,000 4

CITY OF ROCHESTER HILLS Building Division A Sampling of 2021 – 1st Quarter Commercial & Retail Building Projects KROGER (65 S LIVERNOIS RD) SHAKE SHACK (66 N ADAMS RD) BEST BUY (2651 S ROCHESTER RD) SIMIRON INC (3000 RESEARCH DR) SPEEDWAY(1010 S ROCHESTER RD) CYCLEBAR (1420 N ROCHESTER RD) CENTER LLC (1890 S ROCHESTER RD) THE PIPE DEPOT (2968 S ROCHESTER RD) INNOVATION HILLS (2800 W HAMLIN RD) COASTAL AUTOMOTIVE (2120 AUSTIN AVE) LRH DEVELOPMENT LLC (2910 W HAMLIN RD) LRH DEVELOPMENT LLC (2980 W HAMLIN RD) LRH DEVELOPMENT LLC (2960 W HAMLIN RD) LRH DEVELOPMENT LLC (2900 W HAMLIN RD) 3 DIMENSIONAL SERVICES (2547 PRODUCT DR) SPORTSCLIPS HAIRCLIPS (2587 S ROCHESTER RD) COVENANT CHRISTIAN CHURCH (900 W HAMLIN) SHORES FIREPLACE & BBQ (3911 S ROCHESTER RD) BEYOND JUICERY & Eatery (3147 S ROCHESTER RD) ROCHESTER HILLS COLLISION (1750 S LIVERNOIS RD) ALEX’S FAMILY RESTAURANT (3178 S ROCHESTER RD) REDWOOD ROCHESTER HILLS EAST (1225 BEALE CIR) REDWOOD ROCHESTER HILLS EAST (1230 BEALE CIR) REDWOOD ROCHESTER HILLS EAST (1759 CABOT DR) REDWOOD ROCHESTER HILLS EAST (1342 BEALE CIR) REDWOOD ROCHESTER HILLS EAST (1635 CABOT DR) REDWOOD ROCHESTER HILLS EAST (1699 CABOT DR) REDWOOD ROCHESTER HILLS EAST (1214 RESERVE DR) REDWOOD ROCHESTER HILLS EAST (1309 CLARION CIR) REDWOOD ROCHESTER HILLS EAST (1252 CLARION CIR) REDWOOD ROCHESTER HILLS EAST (1228 HONEYBELLE CT) ASCENSION PROVIDENCE ROCHESTER HISPITAL (1101 W UNIVERSITY DR) EAST OAKLAND MACOMB OBSTETRICS & GYNECOLOGY (1701 SOUTH BLVD E B 50) 5

CITY OF ROCHESTER HILLS Building Division WORKLOAD 1st QUARTER COMPARISON INDICATORS Phone Calls 7,500 6,851 6,283 6,252 6,048 6,000 5,856 5,349 5,349 4,500 Phone Calls 3,000 Processed 1,500 Decreased by 699 or 11% from 2020 0 2016 2017 2018 2019 2020 2021 2,000 1,309 1,876 1,622 Counter Trips 1,500 1,451 1,185 1,000 669 500 669 Trips to the Counter 0 Decreased by 516 or 2016 2017 2018 2019 2020 2021 43% from 2020 Inspections 4,000 2,652 3,987 Inspections 3,000 3,575 Performed 2,740 2,739 2,652 Increased by 221 or 9% from 2020 2,000 2,431 1,000 0 2016 2017 2018 2019 2020 2021 6

CITY OF ROCHESTER HILLS Building Division SHARED SERVICES 1st QUARTER COMPARISON continued…  Rochester Hills Inspectors spent 20 hours performing 29 inspections for Bloomfield Twp in 2021.  Rochester Hills Inspectors spent 0 hours performing 0 inspections for Shelby Twp in 2021.  Shelby Township Inspectors spent 0 hours performing 0 inspections for Rochester Hills in 2021.  Rochester Hills Inspectors spent 13.5 hours performing 16 inspections for Sterling Heights in2021.  Sterling Heights Inspectors spent 1.5 hours performing 3 inspections in Rochester Hills in 2021. Service Goals 2020 2021 Customer Satisfaction: Goal 100% (based on 1st Quarter 1st Quarter Status counter surveys) 98% 96% Plan Review Large Commercial Projects: Goal 90% within 15 days 68% 69% Plan Review New House: Goal 90% within 10 days 82% 73% Plan Review Small Projects Goal: 90% within 7-10 80% 72% days Plan Review Revised Plans Goal 90% within 10 days 84% 92% Inspections: Goal 90% Completed within 24 hrs 99% 100% *Started using contract plan review service to help keep = Need to Address up with work load and improve service goals. = Monitor = Good 7

CITY OF ROCHESTER HILLS Building Division 2021 1st QUARTER INNOVATIONS Electronic plan review process fully implemented in the Building Department. Chitra developed an email inspection schedule that allows us to coordinate and schedule Fire Alarm and Fire Suppression inspections between our consultant, the contractor and the city inspector. Our customers are starting to request more inspections online. Our April monthly voicemail inspection requests dropped by more than 50%. # of Voicemail 2017 2018 2019 2020 2021 inspections requests 621 533 464 405 255 8

CITY OF ROCHESTER HILLS Building | Ordinance | Facilities 2021 1st QUARTER ACCOMPLISHMENTS The City of Rochester Hills Building Department continues to be a leader in the code compliance industry in the State and around the Nation. Over 25 communities have requested information to improve their operations. Facilities installed a new ultraviolet air purification system at City Hall. Jeff Fraser passed testing is now an ICC Certified Commercial Plan Examiner. Facilities completed office space renovations for MIS, Assessing and Building. With the help of Lisa Knudsen and Chitra Neelakantan, planning accepted their 1st electronic site plan for review by all development departments. Facilities continue to perform COVID daily cleaning and emergency response to COVID cases. Facilities completed a complete make over of the Fire Station 1, Administration and Community Risk Reduction areas. Scott Cope and Tony Tomasin continue to provide classes for the Building and Electrical Inspectors. 9

CITY OF ROCHESTER HILLS Building Division GOALS FOR 2021 BUILDING DIVISION CUSTOMER SERVICE  Update our Building  Complete the implementation Department emergency plan. of the electronic plan review  Field inspectors to attend process for development projects emergency operations and for planning, engineering, and damage assessment training. building.  Develop a five year technology plan for the department. 10

CITY OF ROCHESTER HILLS Ordinance Division Workload Indicators 1st Quarter Comparisons 200 150 223 223 Complaints 100 Processed 1st Quarter 145 109 110 123 Increased by 151 or 50 105 209% from 2020 72 0 2015 2016 2017 2018 2019 2020 2021 600 500 163 400 Code Compliance Notices 300 549 1st Quarter 484 Decreased by 89 or 200 35% from 2020 304 252 100 155 142 163 0 2015 2016 2017 2018 2019 2020 2021 600 450 373 300 536 447 158 141 240 373 Confiscated Signs 150 282 2016 2017 2018 2019 2020 2021 1st Quarter 0 Increased by 133 2015 or 55% from 2020 11

CITY OF ROCHESTER HILLS Ordinance Division SERVICE GOALS Service Goals 2020 2021 Status 1st Quarter 1st Quarter Proactive Patrol: Goal 85% of = Need to Address Complaints From Proactive Patrol* 65% 43% * = Monitor = Good Complaint Investigation Goal: 97% 86% Investigation Within 24 Hours *Drop Due to January retirement of an inspector, new inspector started May 17, 2021. 2021 Goals ORDINANCE DIVISION Attend at least 5 HOA meetings. Call HOA presidents to schedule. Coordinate and host a spring and fall Homeowners Association Leadership Forum. Complete EQ process improvement. 12

CITY OF ROCHESTER HILLS Facilities Division WORKLOAD INDICATORS 1st QUARTER COMPARISONS 768 Work Orders Completed Increased by 78 or 11% from 2020 2016 2021 2021: 768 2017 2020 2020: 690 2018 2019: 803 2018: -- 2019 2021 2020 2019 2018 2017 2016 2017: 696 2016: 726 13

CITY OF ROCHESTER HILLS Facilities Division FACILITIES PROJECTS 2021 Develop City Hall chiller replacement specs Dairy Barn Roof - COMPLETED Fire Station 1 carport design Museum Equipment Barn - COMPLETED DTE Energy manager Garage Storage Building Repairs - program COMPLETED Fore Station, DPS Garage Innovation Hills Ranger Station – and City Hall Epoxy floor DESIGN & COST ESTIMATE repairs. Fire Station 1, 3, 5 bay heater Fire Station 1 Concrete replacement - COMPLETE replacement Complete Borden Office – DESIGN Fire Station Signs AND COST ESTIMATE Clerks office renovations Fire Station 1 Painting Bay walls and ceiling 14

CITY OF ROCHESTER HILLS Facilities Division GOALS FOR 2020 FACILITIES DIVISION Develop 5 year strategic plan. Develop and track measureable service goals 15

BUILDING DEPARTMENT OUR VISION OUR GUIDE Be a helpful partner. To be the best Building Department Apply codes and ordinances in a practical, in the eyes of our customers and professional, consistent and fair manner. our peers. Keep our customers informed. OUR MISSION Look at challenges from a different perspective. Our mission is to partner with our OUR FOUNDATION customers to ensure safety in all buildings; to assist our residents and We believe: business owners in maintaining and enjoying safe buildings and properties; In always doing what is right. to provide a well maintained, clean, and comfortable environment for our Honesty is the best policy. residents, visitors and employees; to ensure Rochester Hills continues to be In treating others how they would the preeminent place to live, work and like to be treated. raise a family. In going above and beyond to OUR COMMITMENT provide assistance to our customers and fellow employees in an effort to YOUR LIFE MATTERS TO US exceed their expectations. Building Division In working together and helping each Ordinance Division other get the job done. Facilities Division In being open to new ideas. In showing consideration and appreciation to others. Life Safety Professional growth and networking are integral to our continued Quality of Life improvement. Life- Clean & In holding ourselves to a higher Comfortable standard. Building | Ordinance | Facilities 16