2021 Semi Annual Report

The City of ROCHESTER HILLS Semi Annual Report 2021 2nd Quarter Building Department Report 2021 Building | Ordinance | Facilities

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY 2nd QUARTER COMPARISON 100 110 110 75 88 New House Permits 50 62 64 Increased by 67 or 156% from 25 33 39 43 2nd Quarter 2020 0 2015 2016 2017 2018 2019 2020 2021 $500,000 $400,000 $300,000 $200,000 $100,000 $0 2015 2016 2017 2018 2019 2020 2021 $398,341 $433,407 $370,900 New House Avg Construction Cost $363,371 Value Decreased by 26,751 or 6% from $442,802 2nd Quarter 2020 $478,891 $425,092 $398,341 532 539 450 357 313 539 315 249 Grand Total Building Permits 300 235 Increased by 290 or 116% from 150 2nd Quarter 2020 0 2015 2016 2017 2018 2019 2020 2021 2

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY 2nd QUARTER COMPARISON continued… $126,147,259 2021: $126,147,259 Total Construction Value 2020: $36,740,715 Increased by $89,406,544 or 243% from 2019: $58,732,028 2018: $52,062,446 2nd Quarter 2020 2017: $85,295,848 2021 2016 2016: $81,240,600 2020 2017 2019 2018 2021: 2,472 2,472 2020: 1,367 2019: 1,961 Total Permits Issued 2018: 2,045 Increased by 1,105 or 81% from 2nd 2017: 2,584 2016: 1,711 Quarter 2020 2021 2016 2017 2020 2018 2019 3

CITY OF ROCHESTER HILLS Building Division REVENUES / EXPENSES 2nd QUARTER COMPARISON 2021 Revenue/Expenses This report compares 2021 to previous years Revenue/Expenses. $3,400,000 REVENUE: $2,659,000 $3,200,000 $3,000,000 Increased by $83,000 or 3% $2,800,000 from 2nd Quarter 2020 $2,600,000 $2,400,000 2021: $2,659,000 $2,200,000 $2,000,000 Est 2021: $921,750 $1,800,000 $1,600,000 2020: $2,576,000 $1,400,000 $1,200,000 2019: $3,347,000 $1,000,000 2018: $3,152,000 $800,000 $600,000 EXPENSES $997,620 $400,000 $200,000 Increased by $59,620 or 6% from 2nd Quarter 2020 $0 2021: $997,620 2018 2019 2020 2021 EXPENSES Est 2021: $1,175,890 REVENUE 2020: $938,000 2019: $835,800 2018: $941,000 4

CITY OF ROCHESTER HILLS Building Division A SAMPLING OF 2021 – COMMERCIAL & RETAIL BUILDING PROJECTS KROGER (65 S LIVERNOIS RD) SHAKE SHACK (66 N ADAMS RD) BEST BUY (2651 S ROCHESTER RD) REDWOOD ROCHESTER HILLS EAST SIMIRON INC (3000 RESEARCH DR) SPEEDWAY(1010 S ROCHESTER RD) CYCLEBAR (1420 N ROCHESTER RD) CENTER LLC (1890 S ROCHESTER RD) HAMLIN PUB (1488 N ROCHESTER RD) COMERICA BANK (923 S ROCHESTER RD) THE PIPE DEPOT (2968 S ROCHESTER RD) INNOVATION HILLS (2800 W HAMLIN RD) COASTAL AUTOMOTIVE (2120 AUSTIN AVE) LRH DEVELOPMENT LLC (2910 W HAMLIN RD) LRH DEVELOPMENT LLC (2980 W HAMLIN RD) LRH DEVELOPMENT LLC (2960 W HAMLIN RD) LRH DEVELOPMENT LLC (2900 W HAMLIN RD) 3 DIMENSIONAL SERVICES (2547 PRODUCT DR) BANFIELD PET HOSPITAL (3117 S ROCHESTER RD) SPORTSCLIPS HAIRCLIPS (2587 S ROCHESTER RD) COVENANT CHRISTIAN CHURCH (900 W HAMLIN) SHORES FIREPLACE & BBQ (3911 S ROCHESTER RD) BEYOND JUICERY & Eatery (3147 S ROCHESTER RD) ROCHESTER HILLS COLLISION (1750 S LIVERNOIS RD) ALEX’S FAMILY RESTAURANT (3178 S ROCHESTER RD) ORTHOPEDIC SURGICAL INSTITUTE (1349 S ROCHESTER RD #250) ASCENSION PROVIDENCE ROCHESTER HISPITAL (1101 W UNIVERSITY DR) EAST OAKLAND MACOMB OBSTETRICS & GYNECOLOGY (1701 SOUTH BLVD E B 50) 5

CITY OF ROCHESTER HILLS Building Division WORKLOAD 2nd QUARTER COMPARISON INDICATORS 13,383 16,000 15,628 14,712 14,000 12,408 13,383 Phone Calls 12,000 13,542 13,800 Processed 10,000 Increased by 975 or 8,000 8% from 2020 6,000 4,000 Phone Calls 2,000 0 More calls received because of City Hall closure 2016 2017 2018 2019 2020 2021 5,000 4,000 4,687 2,280 3,575 3,000 3,199 3,632 Trips to the 2,000 1,428 Counter 2,280 Increased by 852 or 60% from 2020 1,000 Counter Trips 0 2016 2017 2018 2019 2020 2021 7,146 9,000 5,778 8,454 7,935 5,891 7,146 8,000 Inspections 7,000 2016 2017 2018 2019 4,421 Performed 6,000 5,000 2020 2021 Increased by 2,725 or 62% 4,000 from 2020 3,000 Inspections 2,000 1,000 0 6

CITY OF ROCHESTER HILLS Building Division SHARED SERVICES 6 MONTH COMPARISON continued…  Rochester Hills Inspectors were in Bloomfield Twp 20 hours performing 29 inspections.  Bloomfield Twp Inspectors were in Rochester Hills 0 hours performing 0 inspections.  Rochester Hills Inspectors were in Shelby Twp 0 hours performing 0 inspections.  Shelby Township Inspectors were in Rochester Hills 0 hours performing 0 inspections.  Rochester Hills Inspectors were in Sterling Heights for 13.5 hours performing 16 inspections.  Sterling Heights Inspectors were in Rochester Hills 1.5 hours performing 3 inspections. SeSrevrivceiceGoGaolasls 2020 2021 Customer Satisfaction: Goal 100% (based on counter 2nd Quarter 2nd Quarter Status surveys) 97% 98% Plan Review Large Commercial Projects: Goal 90% 65% 63% within 15 days* Plan Review New House: Goal 90% within 10 days* 73% 72% Plan Review Small Projects Goal: 90% within 7-10 83% 74% days* 80% 77% Plan Review Revised Plans Goal 90% within 10 days* Commercial Inspections: Goal 90% Completed within 24 hrs 95% 99% • We are currently using our contract plan reviewer and part-time = Good staff to try to keep within our service goals. = Monitor = Need to Address • We have also contracted with HRC to perform Structural Reviews. 7

CITY OF ROCHESTER HILLS Building Division 2021 2ND QUARTER INNOVATIONS Electronic plan review ONLINE process fully implemented INSPECTIONS in the Building Department. Chitra developed an email inspection schedule that allows us to coordinate and schedule Fire Alarm and Fire Suppression inspections between our consultant, the contractor and the city inspector. Our customers are starting to request more inspections online. 8 8

CITY OF ROCHESTER HILLS Building Division 2021 2ND QUARTER ACCOMPLISHMENTS The City of Rochester Hills Building Department continues to be a leader in the code compliance industry in the State and around the Nation. Over 25 communities have requested information to improve their operations. Facilities installed a new ultraviolet air purification system at City Hall. Jeff Fraser passed testing and is now an ICC Certified Commercial Plan Examiner. Facilities completed office space renovations for MIS, Assessing and Building. With the help of Lisa Knudsen and Chitra Neelakantan, planning accepted their 1st electronic site plan for review by all development departments. Facilities completed a complete make over of the Fire Station 1, Administration and Community Risk Reduction areas. Scott Cope and Tony Tomasin continue to provide classes for the Building and Electrical Inspectors. The Building Department held a virtual meeting on June 23 with stake holders to get their feedback on our electronic permit and plan review process 9

CITY OF ROCHESTER HILLS Building Division 2021 2ND QUARTER ACCOMPLISHMENTS continued… Rochester Hills Hero Mario Iafrate received a proclamation from the Mayor for his heroic act of saving a drowning child at Yates Park. The Ordinance Division The Facilities Division gave the mayor and all hosted the Spring HOA the Rochester Hills Forum on April 22nd. veterans a Big Surprise by completely renovating the Veterans Memorial Pointe. 10

CITY OF ROCHESTER HILLS Building Division GOALS FOR 2021 CUSTOMER SERVICE BUILDING DIVISION  Complete the implementation of the electronic plan review  Update our Building Department emergency plan.  Field inspectors to attend process for development projects emergency operations and for planning, engineering, and damage assessment training. building.  Develop a five 11 year technology plan for the department.

CITY OF ROCHESTER HILLS Ordinance Division Workload Indicators 2nd Quarter Comparisons 800 420 444 537 306 877 877 600 2017 2018 2019 2020 2021 Complaints Processed 400 2nd Quarter 200 347 Increased by 571 or 0 187% from 2020 2016 1,500 1,433 780 1,000 Code Compliance 892 848 780 Notices 500 675 2nd Quarter 514 Increased by 266 or 52% from 2020 0 2017 2018 2019 2020 2021 2016 2,000 1,500 943 1,000 1,615 Confiscated 500 Signs 1,072 943 0 306 408 360 2021 2nd Quarter 2017 2016 2018 2019 2020 Increased by 583 or 162% from 2020 12

CITY OF ROCHESTER HILLS Ordinance Division SERVICE GOALS Service Goals 2020 2021 Status 2nd Quarter 2nd Quarter Proactive Patrol: Goal 85% of Complaints From Proactive Patrol* 41% 45% Complaint Investigation Goal: Investigation --% 77% Within 24 Hours *New Permit Tech position will be used to help with Ordinance = Good Inspection clerical duties to allow more time for proactive = Monitor control. Working on training new ordinance inspector. = Need to Address 2020 Goals ORDINANCE DIVISION Attend at least 5 HOA meetings. Call HOA presidents to schedule. Coordinate and host a Spring and Fall Homeowners Association Leadership Forum. Complete EQ process improvement. 13

CITY OF ROCHESTER HILLS Facilities Division WORKLOAD INDICATORS 2nd QUARTER COMPARISONS 1,539 Work Orders Completed Increased by 315 or 26% from 2020 2500 2000 1500 1,420 1,536 1,642 1,539 1000 1,164 1,224 500 0 2016 2017 2018 2019 2020 2021 14

CITY OF ROCHESTER HILLS Facilities Division Facilities Projects 2021 Develop City Hall chiller replacement specs Dairy Barn Roof - COMPLETED Fire Station 1 carport design Museum Equipment Barn - - IN PROCESS COMPLETED DTE Energy manager program Garage Storage Building Repairs - - CURRENTLY WORKING WITH DTE COMPLETED Fire Station, DPS Garage and City Innovation Hills Ranger Station – Hall Epoxy floor repairs. FINAL DESIGN IN PROCESS Fire Station 1 Concrete Fire Station 1, 3, 5 bay heater replacement - IN PROCESS replacement - COMPLETE Fire Station Signs - COMPLETED Complete Borden Office – DESIGN AND COST ESTIMATE IN PROCESS Clerks office renovations - FINAL DESIGN IN PROCESS Fire Station 1 Painting Bay walls and ceiling Facilities Goals for 2021 Develop 5 year strategic plan. Develop and track measureable service goals 15

BUILDING DEPARTMENT OUR VISION OUR GUIDE To be the best Building Department Be a helpful partner. in the eyes of our customers and our peers. Apply codes and ordinances in a practical, professional, consistent and fair manner. OUR MISSION Keep our customers informed. Look at challenges from a different perspective. Our mission is to partner with our OUR FOUNDATION customers to ensure safety in all buildings; to assist our residents and We believe: business owners in maintaining and enjoying safe buildings and properties; In always doing what is right. to provide a well maintained, clean, and comfortable environment for our Honesty is the best policy. residents, visitors and employees; to ensure Rochester Hills continues to be In treating others how they would the preeminent place to live, work and like to be treated. raise a family. In going above and beyond to OUR COMMITMENT provide assistance to our customers and fellow employees in an effort to exceed their expectations. YOUR LIFE MATTERS TO US In working together and helping each other get the job done. Building Division Ordinance Division In being open to new ideas. Facilities Division In showing consideration and appreciation to others. Life Safety Professional growth and networking are integral to our continued Quality of Life improvement. Life- Clean & In holding ourselves to a higher Comfortable standard. Building | Ordinance | Facilities 16