The Best of 5 Recommended Microsoft Partners For 2021

From Editor’s Desk “At Microsoft, we're aspiring to have a living, learning culture with a growth mindset that allows us to learn from ourselves and our customers. These are the key attributes of the new culture at Microsoft, and I feel great about how it seems to be resonating and how it's seen as empowering.”— Satya Nadella Microsoft solutions are today’s edge for companies and businesses to scale and evolve. These solutions provide companies with an edge to roll out and deploy programs without any hassle. Many companies are partnering with Microsoft that provide unique and unrivaled services. This issue of The Enterprise World, The Best of 5 Recommended Microsoft Partners for 2021 features some of the leading Microsoft partners. These companies have proved their edge over the competitors and established themselves as reliable and trustworthy. These companies are working towards a future of intelligent solutions that enables their clients to have the best possible Microsoft solutions. On the cover story is Business Automation Experts (BAE). It is leading the global market space when it comes to providing business automation and management solutions. It not only provides unique, innovative, and reliable business solutions but their efficiency and efficient solutions get their customers best-in-class services, filling their demands and needs while exceeding their expectations. Incepted in 2005 by Matt Lepkowski, today the company has established itself as a boutique providing a differentiated plethora of business automation solutions, content management solutions, Microsoft cloud solutions, development tools, and so on. Learn more about how Processware Systems has been involved in the design and development of Enterprise-class products in the B2B segment. Processware Systems is a 30-year-old organization, focusing on providing innovative products to the financial sector. These products have been widely accepted by customers across the World. Processware Systems launched its Core Banking Solution – BankSoft on the Cloud in 2011, one of the first to do so in India. Mr. Guru Murthy, CEO is a backbone behind the long-standing growth of Processware Systems Pvt Ltd. Let’s discover more about Tech9Labs. Tech9Labs today hosts over 200+ enterprises across the country & abroad. As a customer-driven organization, Tech9Labs abides by a thorough process of engagement from clearly understanding the business pain, ideating the compelling requirements, and assisting clients to draw a clear roadmap through TCO & ROI. There is a lot more to read inside. Happy Reading! Adeeb Malik Adeeb Malik

The Enterprise World, 1985, Henderson Rd, Columbus, Ohio, 43220 Follow Us On: For Editorial Concerns: [email protected] For Sales & Branding Enquiries: [email protected] For Subscription: [email protected] Publisher The Enterprise World Creative Content Editor Sanyukta | Adeeb Marketing Coordinator(USA) Peter J. PR & Marketing Coordinator James H. Business Development Executive Richel H. Creative Design Head: Sushant K. Social Media Manager Narendra S. Digital Circulation Manager Amanda V. This list is NOT a ranking. The companies on listed in magazine serve different aspects of the market, making ranking them in any order except revenue impossible and unfair. We try to bring a perfect platform for business organization to showcase their valued products/ services. Copyrights © The Enterprise World | 2019. All Rights Reserved. The images and content included in this magazine should not be copied, transferred or reproduced in any form or by any means, electronics, mechanical, photocopying, recording, otherwise, without proper permission from The Enterprise World. The Enterprise World solely owns all the reprint rights.

Leaders in Spotlight This issue of The Enterprise World, The solutions, content management solutions, Best of 5 Recommended Microsoft Microsoft cloud solutions, development tools, Partners for 2021 features, and so on. Microsoft solutions are not only changing the In a conversation with Mr. Sudhir Kothari – functioning of today’s companies but also CEO & Managing Director of Embee carving the future of software and Software Pvt, on his views on the current technology. These services are enabling industry scenario, his journey, and what companies to step up and create Embee Software is all about. extraordinary results and provide unparalleled services to their clients. In an insightful interview with the Managing Microsoft solutions help companies manage, Director of ITCG Solutions, Nilesh Kuvadia. deploy, and build secure applications. The ITCG Solutions was incorporated in 1994. applications and integrations of these They are one of the leading IT Solutions solutions are ever-growing and being providers in Western India with 6 offices incorporated into many industries. across the region and revenue of $ 7 Mn. Featured in this edition are some of the Learn more about how Processware Systems leading and recommended Microsoft has been involved in the design and partners. These companies and their teams development of Enterprise-class products in have a vision and are mission-oriented the B2B segment. Processware Systems is a towards providing a future full of innovation 30-year-old organization, focusing on and cutting-edge technologies. They are providing innovative products to the financial striving in and out to provide solutions that sector. These products have been widely will enable your company/business to accepted by customers across the World. effectively scale and function, and achieve Processware Systems launched its Core growth. Banking Solution – BankSoft on the Cloud in 2011, one of the first to do so in India. Mr. On the cover story is Business Automation Guru Murthy, CEO is a backbone behind the Experts (BAE). It is leading the global long-standing growth of Processware Systems market space when it comes to providing Pvt Ltd. business automation and management solutions. It not only provides unique, Let’s discover more about Tech9Labs. innovative, and reliable business solutions Tech9Labs today hosts over 200+ enterprises but their efficiency and efficient solutions get across the country & abroad. As a customer- their customers best-in-class services, filling driven organization, Tech9Labs abides by a their demands and needs while exceeding thorough process of engagement from clearly their expectations. Incepted in 2005 by Matt understanding the business pain, ideating the Lepkowski, today the company has compelling requirements, and assisting clients established itself as a boutique providing a to draw a clear roadmap through TCO & ROI. differentiated plethora of business automation

12. Business Automation Experts

22. CONTENTS Embee Software Pvt. Ltd. 28. ITCG 34. Processware Systems 38. Tech9Labs





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“ Business growth doesn’t “ just happen! It requires careful planning and implementation. In this changing modern era, management and automation technology has become an technologies. important part of human life, no matter what field it is. It has Business automation services are become almost impossible to do widely available but only the any work without technology. pioneers in this industry stand out People are in the race to overtake with their unique services each other in business today and providing unique and innovative this can only be possible with the solutions at such scalable and latest technology. Technology has efficient parameters that truly make changed the whole way of doing them unique and leaders in the business, today everything can be industry and also differentiate them done with just a single click. from the competitors in the market by a huge margin. Technology and automation have become so connected to our lives Business Automation Experts that we often do not think about the (BAE) is not only such a pioneer, effects they can have. Technology leading the global market space exists everywhere, from mobile to when it comes to providing our car. In the field of business, business automation and words like automation, machine management solutions. They not learning, artificial intelligence have only provide unique, innovative, become common. Most businesses and reliable business solutions but know about them. They also know their efficiency and efficient that it is necessary to adopt solutions get their customers best- technology and automation but still in-class services, filling their do not pay attention to hold their demands and needs, while growth back. exceeding their expectations. In these crucial pandemic times, if Incepted in 2005 by Matt something can help businesses to Lepkowski, today the company has survive and remain a part of the established itself as a boutique market race is an adaption of providing a differentiated plethora modern and advanced business of business automation solutions, www.theenterpriseworld.com 15

“ It’s not whether you “ get knocked down, it's whether you get up. - Vince Lombardi content management solutions, BAE has many achievements at Microsoft cloud solutions, different milestones in its business development tools, and so on. journey. There have been recognition awards from partner The company firms and external organizations. The company has been a part of the Business Automation Experts success of its many clients in dominates the industry with its different business verticals as they position as a global leader in the have grown and persevered through business automation landscape. many economic shifts. BAE Their solutions have unparalleled doesn’t leave much room for results and BAE continues to focus trophies as the team is primarily on smoother workflow for its focused on looking around the clients with innovative corner and helping their clients to technologies at affordable prices. see new possibilities. Their solutions and work showcase their rich domain knowledge and a Beyond helping an original client flexible & agile work process. expand and transition to a division Their products provide the utmost for a large healthcare organization, cutting-edge technology to BAE helped grow a full-service modernize business operations. payroll company client base to over 250 businesses across multiple Business Automation Experts states by creating a disaster focuses on the strategic use of recovery plan and improving technology to improve operational processes and security across the efficiencies for its clients. Client organization. Business Automation benefits include improved process Experts is striving to push their efficiency, cost savings, improved limits continuously and uncover cybersecurity, improved reliability, new horizons with their research and reduced System Debt. BAE and exquisite services, by offering also collaborates with technology technology solutions that will leaders to take advantage of digitally transform businesses as solutions that are well-designed and per client requirements. engineered for today’s world. 16 JUNE 2021

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Empowering the healthcare organizations can meet their remote workforce, consumerization sector growing needs and combat new of more industries, as well as re- challenges. The company is evaluating strategic goals. For As the effects of a global epidemic, selective in the partnerships it those organizations which have the world is now relying more on enters and works with Seceon for survived the economic and strategic technology and the internet which an Artificial Intelligence enhanced hits, having the right-sized has attracted data thieves. The SIEM (aiSIEM), Laserfiche for technology solutions are more number of data thefts and content management solutions, and critical than ever. We continue to cybercrimes has increased with the Microsoft for cloud and keep our mission at the forefront of increased digitization of healthcare. development tools. helping businesses to improve Healthcare organizations operations and achieve an ROI on accumulate and pile vast amounts Their unique and innovative their infrastructure investment. of personal information, making solutions were not only them a major target for technologically and cognitively To succeed and grow, organizations cybercriminals. BAE empowers ahead since their inception but to of all sizes need to adapt to the and educates their healthcare this date are far more advanced and digital transformation and a huge clients to assist them in doing their sophisticated than any other part of that is leveraging the right- job effectively, which further builds company in the space. sized technology and processes. on the trust that is required to Just because something is new or maintain patient care. The Matt’s message for businesses to novel it isn’t innovative until it company follows an approach that counter well to after pandemic successfully meets the strategic is common to medicine with scenarios objectives of an organization. We understanding a condition, have encountered many fads in IT diagnosing the strategic ailments, The pandemic has brought a few and stay informed about and taking action that aligns the items into focus for organizations developments. The key to business organizational objectives. around the globe. One is a renewed growth isn’t just the latest Applying the methodology to a few focus on disaster planning and innovation, it is evaluating whether industries has forged deep response. An unfortunate result is something will provide strategic relationships with its clients and countries with fewer productive improvements for your their success translates into BAE’s economic options are increasingly organization that aligns with your long-standing success. turning away from a global goals to meet your target customer citizenship stance and privatizing needs. BAE’s cutting edge offerings cybercriminal enterprises. We have seen a rapid increase in The Driving Force BAE’s solutions enable enterprises ransomware attacks from overseas. to transform their bottom-line to a Targeting has broadened beyond BAE is one big family of highly more sophisticated, strategic healthcare, but health infrastructure skilled professionals. In the business unit to drive significant remains a key vertical for these company they celebrate diversity value, increase efficiency, optimize criminals. Migrating infrastructure and there is respect for everyone’s communication with clients, to Azure or AWS is certainly more opinion. The BAE team is simplify workflow, gain actionable important for clients to leverage comprised of several thought insights, and deliver a superior end- better secure infrastructure as well leaders with skills, expertise, and client experience. as significant reviews of disaster passion for using technology to recovery plans and restoration help organizations succeed. “We BAE focuses on a modern target objectives. are fortunate to have veterans of adaptation to security information healthcare IT, as well as and event management (SIEM). In In today’s world, it can be easy for pharmaceutical IT in leadership addition to this, BAE also focuses business owners to get lost or roles”, Matt commented. on reducing System Debt by better overwhelmed in the digital aligning technology to strategic transformation. Businesses are initiatives. In doing so, faced with new challenges with the www.theenterpriseworld.com 19





Interview with The Enterprise World Embee Software Private Ltd Where Excellence Meets Tech E mbee Software surveillance, all backed by support Director of Embee Software Pvt, Private Ltd is a and managed services operations. read out his views on the current leading Indian industry scenario, his journey, and Technology Embee maintains a strategic what Embee Software is all about. solutions and relationship with leading technology OEMs in India. The • What are the initial challenges services company has been a Microsoft you faced and what are the partner for over 27 years and a key reasons behind the company’s provider LSP since 2010. As an early long-standing success? adopter of Cloud solutions, Embee focused on was recognized as the Cloud I distinctly remember my childhood Software Partner of the Year for aspiration to start and lead an driving digital transformation in the APAC by Canalys in 2017, organization. An eye on the future Microsoft Country Partner of the led me to technology. I had no Indian mid-market, with a turnover Year in 2018, and DevOps finalist technical background, but from day award winner 2020. 1, I approached the business as a crossing USD 100 million in FY21. learner. When I founded Embee in In a conversation with Mr. Sudhir 1986, over three decades ago, there Embee’s mission is to enable Kothari - CEO & Managing were no smartphones. We used to organizations to transform with technology in a digital, mobile-first, data-driven world. The company’s solution portfolio spans the public & hybrid cloud, modern workplace, business apps, data analytics, cybersecurity, smart classrooms & 22 JUNE 2021

Sudhir Kothari CEO & Managing Director www.theenterpriseworld.com 23

Interview with The Enterprise World prepare proposals on a typewriter! customer’s place. Partnering, advanced specialization partner in We started with selling global advocating & supporting our Windows Virtual Desktop, Azure licenses of IBM Lotus and then Enterprise customers on their on Kubernetes, and Windows Microsoft Office. The transition to successful digital & cloud journey Servers and Widows SQL Server hardware and SI solutions was a is the main strategy & goal for us. Migration to Azure. These natural progression. With the need We begin with consulting and certifications speak volumes of the for recurring services revenue, we strategizing the digital journey of organization’s readiness for the began our AMC practice. I always our customers. But we’re not technologies of tomorrow. had my eye on acquiring quality merely interested to sell and move customers and creating long-term on. Not only do we design solution In terms of geo expansion, we relationships. With the growth in architecture, but also see the project recently started our services in our base business, we became a to the very end by deploying the Bahrain, Middle East to become a global strategic partners of solution. Moreover, we are focused leading IT solutions provider not Microsoft in 2010. on enhancing customer ROI by only in India but in other countries ensuring training and tech too. This is an exciting step in our As the organization grew, I adoption. Ultimately, we seek to journey to serving customers across developed the vision of Embee as take away the headache of the globe. the technology partner for its managing IT by offering Managed customers. One key driver of our Services. So in a nutshell, we make • Being a successful leader in growth and transformation was to IT easier! Microsoft Solutions, please share keep moving up the value chain your views on current business and not stagnate. I have always had • How do you decide to take the scenarios across the globe. my eye on new technologies and company a step further? areas of business. Hiring the right Cloud data centers will process employees and setting the right We always have one step in the 94% of workloads in 2021. processes were also some of the future. We are geared up to bring Regardless of the size of the key significant challenges faced by Embee 2.0 transformation with business, cloud computing can me as a businessman. We’re a very solutions & services to help make affect the speed and intensity of its people-driven business, and I am businesses smarter and grow faster. growth through several factors. blessed with a fantastic team. We have already begun our journey When businesses are on the cloud, to make Embee a complete complex tasks are made simpler • What are the products or consulting, solutions, and service and data processing more efficient. services the company focuses on? provider with industry domain How are your services different expertise. With over 60% of businesses using from those in the market? cloud services, it is obvious that We also want to ensure that we are cloud business is not only here to We like to divide our solutions and ready for the next wave of stay but also grow substantially. services into five main buckets: transformation by embracing new Real-time with the cloud ensures Cloud services, Workplace technologies and enhancing the high availability and minimum modernization, Apps & Data value proposition for the customer. downtime- Uninterrupted services. solutions, System Integration, and Upgrading the skills within the Cloud automation is also Managed Services. teams so that we can dive deeper transforming the workplace. It is into data and app modernization already enabling Work-from-Home We are unique in our field not only services such as AI and ML, the and will go a long way in in terms of our solutions and technologies of tomorrow. transforming the way we work. services offerings but also in the breadth of our engagement at the In recent times, we have become an The transition to the cloud can 24 JUNE 2021

enhance the overall productivity ensure that the company keeps relevant in the market race after reduce the financial burden and evolving in business automation the COVID19 outbreak. enhance capabilities and processes. scalabilities. In the immediate People are gradually discovering context, it can drastically reduce • What are the key achievements the ‘new normal, be it in social the limitation posed by the remote of your business journey? interaction, business operations, or and work from home. Employees even leisure. COVID-19 hit us all can access and share any data or Our journey started in 1989, where suddenly. Many businesses found information on the cloud and can we focused on software reselling. themselves unprepared and work in better collaboration with We opened our first branch in scrambled to adopt various them. Cloud uses many Mumbai in 1992. Then during technologies to keep the ball technologies, of which the 1996-2000, we emerged as a rolling. Comprehensive programming model, data Microsoft Licensing Partner and technologies for remote management, data storage, won key accounts such as Indian productivity, collaboration, and virtualization are the key Army and Tata Steel. Our major business continuity have existed for technologies. Virtualization is a growth journey started in 2000 several years. method of deploying computing where we established the Audio resources. Visual and Surveillance business The future is digital, and I firmly and expanded our presence across believe that businesses and • Can you please brief us about new locations. institutions must use this disruption your professional experience? as an opportunity to adapt and So, from software reselling to being transform with technology. We at I am a Bachelor of Commerce (B. a front runner in the technology Embee have been enabling Com) graduate from St. Xaviers solution and services industry, organizations to precisely do that College, Calcutta. I always wanted Embee has now matured into a for over three decades. to start and run an organization. In trusted technology and strategic the process, I have learned that partner that is driving organizations Cloud computing has become a big being kind and keeping everyone towards digital transformation. game-changer in all the sectors together is most crucial to the offers the benefits of flexibility, success of any project, plan, or • ‘Innovation is the key to scalability, remote work business. I am a big proponent of business growth’, Please share management, data security, fairness. your views. unlimited storage, easy access, pay- as-you-go model, and data As a CEO and Managing Director Yes. Innovation is crucial for the analytics. Many organizations are at Embee, my prime responsibility growth of every business. You can’t even shifting to hybrid cloud is to ensure that the organization is grow if you don’t change the way models to address the need to perpetually relevant to all its you work, come up with new ideas analyze data closer to the source. stakeholders. Ensure that people and invest in technologies that will are aligned to the vision and goals drive the future. The key to any • Whose business story do you of the organization. Define strategy successful business is to keep find the most inspiring? and monitor its execution. updating its products and services relevant to the current scenario. I distinctly remember when I was Constantly involved in the Innovation plays a very important around 12-13 years old, I knew monitoring of change management role in any business venture. somebody who used to work for as technology business has become Tata Steel. He talked a lot about highly dynamic. I also play the role • Please share your thoughts on Shri JRD Tata and how he is a of the CIO in the organization to what businesses should do to be phenomenal human being and www.theenterpriseworld.com 25

Interview with The Enterprise World leader. From there, my passion to Development - West and the complexities of a dynamic create something of my own and Nilesh, through his more than 2 money marketplace. Easily nurture other people started decades of association with Embee, adapting to the emerging growing. If you are empathetic, is credited for laying the foundation importance of Data, he has helped self-aware, and do not shy away for the organization’s deep build strong Analytics and Business from taking risks, then you can alignment with key Principals in Intelligence for the organization. become a good leader. the Software Solutions domain. His passion for providing his customers Iqbal Baliwala, VP & Business Embee Software’s Driving Force with the latest technology solutions Lead - Cloud Services has translated into a constant year- Being an early adopter of Sudhir Kothari, Managing on-year growth of Embee’s technology, Iqbal is credited with Director & CEO business. leading the initiative to introduce As CEO and MD of Embee, Sudhir Embee to the Cloud much before it is credited with founding an Sanjay Kuchroo, Vice President - gained wide acceptance. He is an organization that has over the last 3 Sales North and South Azure and specifically a Tech decades, transformed itself from a Sanjay comes to Embee with a rich Evangelist. His dynamism and transactional product seller to a and deep experience in Software energy, which fuel his performance trusted IT solutions advisor. Deeply Sales & Solutions. Over the last 18 arise from ensuring that his aligned with world-class OEM’s years, he has carried P & L customers can achieve their who are leaders in Technology and responsibilities and is credited with business objectives by leveraging are at the forefront of Emerging building enduring relationships technology. Technology Disruption, Sudhir has with his customers. Sanjay has guided Embee with his vision been entrusted with expanding Utsav Kothari, AVP- HR which rests on the core values of Embee’s footprint in the North and Utsav leads HR, taking charge of Customer Centricity, Change, South regions of India. planning, recruitment, and people Agility, and Intrapreneurship. management at Embee. A strong Uday Bhanu Bose, AVP & believer in an adhocracy, he seeks Bipul Patra, President – Business Business Head - AV & CCTV to transform Embee into a Strategy & Technology Solutions corporate with an open culture Bipul, as President – Business Uday leads Embee’s foray into the identified with larger organizations Strategy & Technology is Audio Visual domain from more but the agility of a small one. proactively supporting Embee’s than a decade back. He is credited business transformation towards with expanding the footprint into Shivani Sharma, AVP - tech-intensive solutions & services, Building Management Solutions Marketing MARCOM especially on customer’s successful including CCTV, Fire Security, Shivani leads market outreach digital transformation journey. biometrics, and others. He has also programs pan solutions within Bipul has a rich set of IT Industry helped build Project Management Embee. These outreach programs knowledge and experiences over capability in this space and expand range between demand and lead 28+ years across various leadership the business and scale newer peaks. generation, revenue-boosting go-to- roles in Sales, Pre-Sales, Solutions, market & engagement strategies and Consulting Services. He has Vishal Shaw, General Manager - through strategized PPC been instrumental in working with Finance & Accounts campaigns, experience design & large turnkey solutions across A qualified Chartered Accountant, development, storytelling, and varied industry domains. Vishal is credited with leveraging more. technology in the Fin & Accounts Nilesh Coutinho, Senior Vice function at Embee to meet the fast- President- Sales & Business changing regulatory requirements 26 JUNE 2021



Business Story Processware Systems Enhancing Banking Experience with Enhanced Microsoft Based Technology Every business sector across the design and development of products to the financial domain. the globe is at the cusp of Enterprise-class products in the By getting the user involved in the the digital revolution. B2B segment. These products have development phase of the product, While being a part of the digital been widely accepted by customers helped in ensuring the widespread revolution, businesses need to across the World. Processware adoption of the product. select the proper technologies that launched its Core Banking Solution Processware was one of the few can simplify and secure their – BankSoft on the Cloud in 2011, organizations in India, to have a workflow. one of the first to do so in India. customer meet on an annual basis to hear from them. A formal Processware Systems is a name that Mr. Guru Murthy, CEO is a customer meet, where all the earned the trust of many businesses backbone behind the long-standing customers participate and share in the banking and finance growth of Processware Systems. their views on the sector, landscape across the world with its technology, and user preferences comprehensive and cutting-edge The Company have helped the organization over offerings, advancing over time. the years. Processware is a 30-year-old Processware Systems was started in organization, focusing on providing Tackling initial hurdles 1989 and has firmly established its innovative products to the financial position in the software market, as sector. Processware is ISO Like every business dreaming of a solutions provider. The 9001:2015 and AS 9100 certified the long success ahead, the initial organization has been able to gain organization based in Bangalore. period for the company was the customer’s confidence in The Company was one of the first extremely challenging. In those providing quality solutions to software product-oriented days, the software products sector business problems. In an ever- companies in India. A deep domain was not existing in the country. changing IT scenario, Processware understanding of customer needs There was no venture capital has been able to design and have helped Processware evolve a activity in India. The bulk of the implement novel solutions for its suite of digital products for the activities focussed on services customers, both in India and financial sector. being provided to customers abroad. overseas. Raising the required Processware laid the foundations capital for product development Processware has been involved in for bringing technology-led was a big challenge. Processware 28 JUNE 2021

System’s BankSoft is an enterprise- class product, which required substantial capital for development and marketing. Their efforts to raise loans from banks were not successful. Getting the proper resources was a challenge since most of the programmers were suited for service-oriented projects. Development requires a lot of innovative thought processes and hence they were forced to train the resources to think like product designers and developers. And then the growth started Back in 1994, a set of new banks were licensed by RBI and they started looking at automating the entire activity. Even large PSU banks were not completely automated. They were still using ALPMs (Automatic Ledger Posting Machines). BankSoft was rolled out in these new banks, which enabled widespread adoption of the product. Focus on the sector coupled with service is as important as the Guru Murthy perseverance has been one of the product. So a lot of efforts were CEO key factors for success. spent in ensuring a long-term Processware believes that deep relationship with customers.” core banking solution. Processware domain expertise is required to gain was one of the first movers of the the trust of customers. They not Taking innovation to the table cloud. BankSoft was launched on only provide software solutions but the cloud in Nov 2010. The also deliver great insights to their Processware provides the following solution provides a comprehensive valuable customers in their journey. suite of digital banking solutions set of features for the banks to This has resulted in long-term for the financial sector. manage their transactions and partnerships with its customers. regulatory compliance. BankSoft BankSoft – Core Banking has been stress tested by IBM and Mr. Guru Murthy says, Solution: This is a cloud-based benchmarked at 1790 tps “Processware’s success can be (transactions per second). attributed to a deeper understanding BankSoft generates more than 300 of customer needs, rapid MIS reports to enable the introduction of new technologies, and excellent customer support. Early on, the company realized that www.theenterpriseworld.com 29

Business Story management to get a comprehensive view of their organization. A 3600 view of the customer information is available on-demand for the staff of the bank. BankSoft – Agency Banking Solution: An android based solution to enable agents to provide financial services at the doorstep of the customer. BankSoft – Mobile Banking App: A full-fledged intelligent app to serve the needs of the customer. Customer can maintain their accounts, transfer funds, issue instructions to the bank, and open new accounts. BankSoft – Internet Banking: A comprehensive online banking application to enable customers to manage their accounts online Loan Origination Bot: An AI- UVCE, Bangalore. Then he left for absence of delivery channels, all based chatbot to enable banks to the US to pursue his Masters in transactions were performed at the receive loan inquiries digitally. Engineering and a Masters in branches. Getting a loan from the Customers will be able to interact Computer Science from the bank was itself a project. with the bot and get their credit University of Missouri. decisions instantly. Today, banks have transformed Subsequently, He was working as a themselves using technology. BankSoft – CRM: A QR code- Senior Computer Scientist at Customers rarely visit the branches. based CRM solution to enable Schlumberger in the US for 4 years, Banking can be done from banks to quickly obtain deep before returning to India to start anywhere, anytime using a mobile customer insights Processware. He says he admires phone. Payments have seen a large- Elon Musk the most and Jeff Bezos' scale transformation.” The key differentiation in the business story inspires him a lot. marketplace is the quality of their Mr. Guru Murthy says, customer support. Many of their Talking about the massive change The current Covid situation has existing customers have spoken in the banking sector over the affected the banking sector about the responsiveness of their years, Mr. Murthy says, “I significantly in terms of loan support team. remember the banks in the 1990s, recovery, regulatory compliance, where the customer needs to wait at etc., BankSoft is completely Mr. Guru Murthy – Anchor of the branches to be served. In the developed using Microsoft Stack Processware’s growth Mr. Guru Murthy is the CEO of Processware Systems. He completed his engineering at 30 JUNE 2021

d) Nurture a culture of product innovation and enriched customer experience Overwhelming Client Experience Processware System's one of large customers based in Mandalay, Myanmar have used their branchless banking solution through a network of 200 agents. The institution has been highly successful in having a customer base exceeding 280,000 within the first few years of operation. This rapid growth has been made possible through technology deployed by the company. The ability to provide doorstep financial services has helped this institution to be one of the leaders in that country. The work environment (Visual Studio, .Net, and MS SQL comfortable in opening an account, A healthy work environment boosts Server). This cost-effective applying for a loan, or manage their productivity. A team of smart and platform will allow many small existing account through their hard-working professionals is a financial institutions to deploy mobile apps. Hence, businesses true asset for any business. At leading-edge technology to grow should offer more on their digital Processware, they have always their business. platforms to ensure their growth. treated their employees as family members. They provide a high Covid 19 has resulted in the larger The key achievements degree of freedom for them to adoption of digital platforms in the innovate new ways to develop the financial services industry. Today, a) Launch of Enterprise-class product. Product development most banks are spending a lot of products for Manufacturing, requires certain discipline and their resources to enable their Education, and financial sectors passion. They encourage them to digital channels to offer bring their ideas and transform unprecedented convenience to b) Establishing a customer base of them into features in their product. customers. more than 400 institutions They keep a focus on technology Covid 19 has a large impact on c) Deployment of leading-edge so that they can deliver them in the societal habits in terms of visiting technology including cloud right format to customers who can branches to fulfil their financial computing, AI, and Analytics benefit from them. It is extremely needs. Today, customers are important to constantly listen to customers, which enables the company to provide them with the right mix of solutions. www.theenterpriseworld.com 31





Interview with The Enterprise World ITCG Dawn of the Computing Era T he growing use ITCG has been one of the most rapidly innovative solutions in the field of of computers has growing and exemplary companies, Information Technology to our clients created that help their clients meet their needs, and our indomitable spirit to excel in possibilities and demands, and problems with efficient, all aspects of their engagement. We are opportunities for feasible, and highly effective solutions. one of the leading IT Solutions companies, They come as one of the most trusted providers in Western India with 6 and recommended Microsoft partners offices across the region and revenue of businesses, with through the roof satisfaction $ 7 Mn. ratings, highly dedicated support and entrepreneurs, service, accurate and precise solutions, We have extensive experience as well backed up by a team of industry- as derived best practices by being in etc. to introduce leading experts. These are some of the the industry for more than 25 years few factors making them one of the now. With the services we provide, we breakthrough services that not only best-in-class Microsoft solutions aim to add value and significance to service providers, always leading the the overall business model of our help the customers in the best way innovation curve and ahead of the customers. Our company has won competition in the market and time. numerous awards & recognitions for possible but also add value to their work and contributions we have made In conversation with the Managing by helping many organizations work. Since the demand for services is Director of ITCG, Nilesh Kuvadia. succeed. Let's hear more about the company, ever increasing and this job calls for their offerings, and the MD's During the initial stage, we faced professional journey. financial challenges. We did not have specialists and experts in the field, enough capital on hand to execute very Tell us about the company, and the large orders. Hence we were forced to there is no margin for error. challenges faced during the initial work on small sized orders and start stages. creating our corpus. The best part we Information Technology (IT) becomes did was to provide free consulting and Our company was incorporated in the reasonably charged technical support one of the most crucial industry as it year 1994. Our work culture is built to our customers which created our over years of experience in providing goodwill and confidence about our deals with providing new-age solutions that are not only beneficial to enterprises but also helps them achieve better performance, delivery standards, and much more. Microsoft partners are companies that provide immaculate services in the field and come as one of the most regarded and compliant firms in the field, but there are a selected few which are sought-after and are recommended as one of the best in their work. 34 JUNE 2021

Nilesh Kuvadia Managing Director www.theenterpriseworld.com 35

Interview with The Enterprise World technical capabilities. Apart from that, Initially, to take the company a step team and accounts team. Every person we have always provided the solution further, we expanded our reach to more in the organization has a vital role to that perfectly suits the customer's locations starting from Ahmedabad to play and that helps the whole requirement and is also making the Surat to Rajkot and now Pune & organization to grow. We are customer complaint. That is one of the Mumbai too. continuously innovating our review prime reasons for our long-term Tell us about your professional system, our internal structure, our standing success. journey, and your views on the processes so that it becomes simpler current business scenario across the and easier for the team member to Tell us about the services offered by globe. perform his duties efficiently and ITCG, and how the company is thereby get more output out of his /her going ahead with the changing time We have 2500+ Man years of capabilities. and trends. collective experience. Our team is capable right from installation of the Your thoughts on how businesses We provide a variety of products that products to optimization as well as should approach after the Covid-19 cater to most Industry verticals. We are troubleshooting and training of most of outbreak. Authorized partners for the below the products we sell. The average mentioned Licensed software products. experience of each employee is around The Covid-19 outbreak has made 8-10 years of professional career. enormous changes in the way Microsoft, Adobe, Autodesk, Oracle, businesses are executed. There are a lot Veeam, Corel, Trend Micro, VMWare, Microsoft has been one of the most of new normal that has emerged. Accops, Veritas, Symantec reputed companies across the globe. Businesses have now accepted the (Broadcom), Sophos, Retrospect etc. With its cloud technologies like Azure Work from Home as well as the digital Apart from the above, we also and cloud-based products like O365 / transformation that was required to distribute the following products - Microsoft 365, it has captured the sustain the ongoing business. Darwin's SonicWall, Sophos, NComputing, highest market across the globe. With theory “Survival of the fittest” still QNAP, Info Trend. the increasing adaptability of cloud holds and every business was forced to technologies across the world, adapt the required changes to run it. Portfolio of Services provided by us: Microsoft has been one of the biggest beneficiaries. To be relevant in the market race after Ÿ Remote Infrastructure Management COVID-19, you need to adopt ways Ÿ Antivirus support Tell us about the team of ITCG, and that don't affect your running business Ÿ Mail solutions your view on 'Innovation is the key while you are working from anywhere. Ÿ Internet security & firewall to business growth. If one is in trading & services, they Ÿ Back-Up and Data recovery need to focus on products that don't Ÿ Cloud Services We have a strong team of 75 require any physical presence of either Ÿ Desktop Virtualization employees across 6 locations. Our a salesperson or a technical person. Ÿ Client OS Migration Sales & Technical teams are our Applications and data on Cloud is the Ÿ G-Suite to O365 migration strength that satisfies our customers by way to go. Even conferences or Events Ÿ Server Migration providing the right solutions and that used to require physical presence, implements our proposed solutions at have also adopted virtual conferencing Server and Storage Virtualization the customer's end. Following are the and has revolutionized the way people brief attributes of our team. used to make their travel plans. The Ÿ Consolidation 27+ team of Salespeople across the only business where there is no Ÿ Server Deployment Support locations. possibility of doing it virtually, like a Ÿ Mailing / Messaging Solution. 25+ Engineers with a Strong & Construction business or any such Experienced Technical support team. similar business needs to manage it Ÿ with Covid -19 norms. We strongly believe that Innovation is Vulnerability Assessment & the key to business growth. Every area Penetration Test of operation requires innovation to excel. Every year we keep on Ÿ (VA/PT) innovating our ways to incentivise our Ÿ Security Audit sales team, technical team, back-office Ÿ Licensing Audit 36 JUNE 2021



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