Motor Dealer Newsletter Q1 2023-24

MOTOR DEALER NEWSLETTER Q1| 2023-24

INDEX Editor’s Word BAGIC in News Meet & Greet Events Corner Shining Stars Podcast Employee Success Story Case Studies

Editor’s Word Mr. Subhasish Mazumder President & Head Motor Distribution Click play button or scan the QR code to watch the video BAGIC in News Specific insurance plans for surrogate Customise health cover mothers on the anvil as per your needs CLICK to READ CLICK to READ INDEX Q1-2023-24 01

Insure your drive with PAYD policies to pay IRDAI's directive on ABHA IDs to premium by distance driven revamp healthcare & insurance CLICK to READ CLICK to READ Cyclone Biparjoy leaves a trail Rising cyber-attacks drive up Cyber of financial loss. Here's how to make insurance Insurance premiums by 60% claim for motor, home damage CLICK to READ CLICK to READ Practitioner's guide to leverage 5 Must-Have Insurance Covers technology in insurance For Natural Disasters CLICK to READ 5 Must-Have Insurance Covers For Natural Disasters INDEX CLICK to READ 02 Q1-2023-24

Meet and Greet New Model Launch In Q1 FY’24, the Motor Business team met and greeted Mr. Harish Kakkar Vice-President, ANR Tata, on the launch of the new Tata Altroz model in Gurgaon. Birthday Celebration Ms. Mousumi Barua – Insurance Head, Mr. Nagesh Kambli – Insurance Head, Karini Group, Guwahati. Neelam Hyundai, Mumbai. Mr. Rahul Pagariya – Head, Pagariya Mr. Rajesh Shah – Managing Direc- Group, Aurangabad. tor, Bhavna KIA, Mumbai. INDEX Q1-2023-24 03

Events Corner New Tie-Up Announcements | Hero Electric & Lexus Cars In Q1 FY’24, Bajaj Allianz General Insurance Co. Ltd. successfully established a new association with Hero Electric and Lexus Cars. Hero Electric is one of the fastest-growing and third-largest EV manufacturing companies in India, with an annual sale of more than 1 lakh units and a 14% market share in the two-wheeler EV space. Also, effective Jul’23, Bajaj Allianz General Insurance is one of the official partners in Lexus Pro- tect. This alliance will ensure unparalleled protection, exceptional service and exclusive benefits to meet the needs of Lexus customers. Showroom Inauguration Gargya Mahindra Aher Automobiles – NEXA The Motor Business team attended the inauguration ceremonies in Guwahati (Gargya Ma- hindra) and Mumbai (Aher Automobiles – NEXA). The team met and interacted with the partners and congratulated them on the momentous occasion. Workshop Meeting The Motor Business team conducted a workshop meeting at Lohia Hyundai Pvt. Ltd. workshop, briefly discussing business figures and perfor- mance and how the claims process can be further optimized for a better customer experience. Lohia Hyundai INDEX Q1-2023-24 04

Claims & Renewals Meeting in Hyderabad In Hyderabad, the Motor Business team con- ducted a claims meeting at Pride Citroen and Dwaraka Hyundai to explain the claims process to the employees and helped them with tips to improve the customer experience at the work- shops. The team also held training sessions at Laxmi Hyundai and Fusion Hyundai and dis- cussed strategies to increase the ratio of 1st and 2nd-year renewals. Shining Stars Sr. No. Name Sub-channel Achievement % 1 Mr. Venkataraj R Affinity 166% 2 MIDS 143% 3 Regional Sales Manager MIDS 139% 4 5 Mr. Subrata Malakar MIDS 142% 6 NTU 164% 7 Sales Manager NTU 125% 8 NTU 130% 9 Mr. Sudhakar Oduri NTU 126% 10 Two-Wheeler 116% 11 Sr. Sales Manager Commercial Vehicle 189% Commercial Vehicle 150% INDEX Mr. Sai Krishna Q1-2023-24 05 Sr. Sales Manager Mr. Uday Kumar Thota Sales Manager Ms. Sumanta Ghosh Sales Manager Mr. Manish Kumar Shaw Sr. Sales Manager Mr. Santosh Mishra Sr. Sales Manager Mr. Bhupesh Kolambkar Sales Manager Mr. Satyam Priyadarshi Sales Manager Mr. Vinoj TM Regional Sales Manager

Podcast Podcast | Care for the Environment and be #SustainablyYours In this special podcast series, our MD & CEO, Mr. Tapan Singhel shares his insights on the environment and the vital role it plays in our lives. It's imperative to be aware of what is happening around us. As individuals, we have the power to bring a change and make a differ- ence in society at large. Tune in below to listen to ‘Caringly yours with Tapan Singhel’ Employee Success Story INDEX Mr. Uday Kumar Thota 06 Sales Manager Motor NTU In Q1 FY’24, Mr. Uday Kumar effectively led several partner engage- ment activities on the ground and has increased profitable business across his dealer network in the south zone. He has worked immensely to build profitability from Hyundai and MG motors and increased the business from INR 1.32 crore to INR 2.17 crore. Also, he was able to mobilize the premium of INR 1.03 crore from a single counter, which is the highest-ever in the south zone. Mr. Naveed Pasha Mahmad Senior Sales Manager Motor NTU Mr. Naveed Pasha has constantly performed the Motor NTU vertical from the south zone. In Q1 FY’24, he secured good business in Volvo, Citroen, and Jaguar & Land Rover with a significant share of 70%. He has also established and maintained business relationships in Hydera- bad and earned profitable businesses. That’s not all; he has also con- ducted several training sessions for the sales and renewals team to build a profitable model in the location. Q1-2023-24

Case Studies Taking the requisite measures to close the Renewals. Problem Statement The Motor Business faced renewal losses, especially on the product codes-1825 & 1870. Impact The approach increased renewal retention by 5% for product code – 1825 & 1870. Solution Offered The team decided to circulate a one-page leaflet to the identified customers due for renewal daily. Learning Right measures and innovative actions can help customer conversion and retention. Streamlining post-sales process through effective DSR reports Problem Statement At several locations, the sales team used to undergo difficulties in sourcing new business from the dealers as they cited claims-related issues at our end Impact To resolve this issue, the team started collecting DSR reports from every dealer workshop and feedback from the managers at the beginning of the month. The team worked hard to ensure zero leakages and better the customer experience Solution Offered This resulted in eliminating all the imperfect procedures and getting new business from the dealers on the grounds of NIL issues from the workshop team with proper document manage- ment. Learning Following the standard process to create a detailed overview of the dealers and resolving ground-level issues can result in business growth. INDEX Q4-2022-23 07