Online Celebrity Reputation Management Company New York

What you don’t know can hurt you. We keep you informed.SHAPIRO SOCIAL FEEDBACK Protecting Over 1 Billion Dollar in Sales Annually.

Shapiro Consultants Social Feedback is easy to implement and adopt, because we handle the entire process with limited interaction with higher management, from start to finish. More important, as customers are looking to social sites for purchase decisions, the social opinion is not always consistentwith a business’s true customer experience. Shapiro Consultants helps companies identify when parts of the business are misrepresented online and then provides tools to improve the reflected social opinion.

Shapiro Constulants Helps Companies:• Efficiently manage and respond to social posts• Truly know how customers feel and how to improve the customer experience• Avoid escalating PR scares by immediately surfacing actionable social feedback• Generate higher volume of balanced positive feedback with Shapiro Consultants Endorse• Get a leg up on the competition and benchmark social status against rivals

Multiple Locations, One System Frontline Users • Manage public responses and follow up with critics • See how you perform against local competitors and pears in other locations • Uncover emerging trends at specific locations Corporate Users • Identify locations that drag down your brand’s scores • Rank locations by performance • Uncover emerging trends across locations“Majority of consumers (74 percent) rely onsocial networks to guide purchase decisions”.Study: Gartner, July, 2010

ALL FEEDBACK, ONE SYSTEM SOCIAL FEEDBACK • Mitigates public revenue risks by managing posts • Uncovers emerging trends • Trends public customer satisfaction over time • Benchmarks competitors’ customer service • Lets public know staff cares and works to fix issues • Publicly validates exceptional service and motivates frontline to excel 85% of consumers use the Internet to find local businesses and 16% do so every week. (Search Engine Land) SOLICITED FEEDBACK Typically provides up to 40 times more feedback Validates social trends, concerns, and hypotheses Uncovers promoters and urges them to support you on the social web Uncovers issues before customers retaliate online “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” - Warren Buffet

See how you stack up against other branches and brands Shapiro Consultants Social Feedback enables companies to monitor performance and benchmark against two important groups:Our detailed monthly report highlights customer-specific feedback regarding specific employees. Spurs employees to excel and pinpoint those not performing their best.

PricingOnline Reputation Pricing & FeesTrust our team of professional reputation specialists to protect your brand’s online appearance.Gain access to the largest, broadest and most respected team in the RMS universe. Pricing based on our level of engagementClient Class Brand Online Negative Real Time Google Places Review Detailed Monthly Monitoring Reputation Review Web-Wide Optimization Follow Up Hit Report FeeBasic Alerts NotificationsEntrepeneur Repair Yes 750ProfessionalCorporate Yes No No No No No Yes 1750* Yes 2250* Yes No Yes No Yes No Yes 3250* Yes Yes Yes No Yes No Yes Yes Yes Yes Yes Yes*Application Fee Waived for new customers with a three-month subscription. Add-on services are available at an additional cost.Shapiro Consultants Online Reputation Management provides premium access to real-time monitoring of over 2 billionweb pages worldwide. For businesses, there are two pricing components:• Application Fee: To be considered for the program applicants must submit a non-refundable application feealong with the completed application. Our analyst team evaluates your business’s current online performanceand provides a comprehensive review of your brand’s reputation upon completion.• Monthly Service Fee: Applicants who are accepted to the program must pay a monthly fee which isdetermined by the volume of hits and level of engagement setup prior to that months’ service. The monthlyfee covers the day to day management of the service and any counter actions taken on behalf of the client. ➢ For more information, contact us today! 2

Empower individual locations to act on and respond to immediate social feedback. Shapiro Social Feedback identifies negative reviews and enables thelocations to immediately make things right with the customer. All users can then take the appropriate steps to protect revenues and brand reputation. Social media feedback reveals opportunities that traditional survey questions may not uncover. The full Shapiro Consultants system cantest these trends, helping you improve operations to increase customer satisfaction and loyalty.

Protecting over1 billion dollars in sales annually! DRIVE CUSTOMERS TO POST ON SOCIAL MEDIA WITH SHAPIRO CONSULTANTS ENDORSE™• Aggregate scores will normalize so • Locations that don’t have a lot of your online presence reflects the postings will acquire more content. true customer experience. • Google search results and rankings• You’ll earn more revenues from increase with more reviews. unique travelers who base their de- cisions solely on social review sites.Shapiro Consultants will track the results so you can see the improvements over time.

ABOUT SHAPIRO CONSULTANTS Shapiro Consultants’ solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. For more information about Shapiro Consultants’ Customer Feedback Management services or platform, visit www.ShapiroConsultants.com or call 917-512-1273. Copyright © 2013 Shapiro Consultants, Inc.12 West River Styx RoadSuite 102Hopatcong, NJ 07843917.512.1273 PHONEwww.shapiroconsultants.com