Annual Report 2020-21 & 2021-22

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES ANNUAL REPORTS AY 2020-21 & 2021-22 A Big Thank you to Embassy Group; MindTree LTI Foundation; Anga Karunya Kendra; M/s Frigerio Conserva Allana Private Limited; The Hans Foundation; SBI Foundation; Standard Chartered Global Business Services; ANZ Operations & Technology India Pvt. Ltd.; ANZ Support Services India Pvt. Ltd.; Baker Hughes Foundation; Jindal Foundation; Adobe Foundation and The Indian Air Force (Rations for 11 states). We are also indebted to innumerable individuals within India and overseas who supported AMBA’s endeavors! 1 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES Index: THE AMBA WAY 1. Founder’s Message 2. Organizational Chart 3. The Vulnerable Community AMBA Serves! 4. The Selection Process 5. Background to AMBA 6. AMBA Milestones 7. Team AMBA-The Peers 8. Table of Revival of ACPCs…a Strategy for Virtual Training! 9. Team AMBA-The Mainstream Staff 10. The corona Virus Pandemic a) FY 2020-22 b) Reviving the AMBA Program despite Pandemic. ‘Work from Home’ Operations- True Integration c) Business Development d) Business Processing e) Funding and Sustainability…Reaching Out for sustained funding to achieve sustainability sans External Funding f) Impact to Date g) Awards & Recognition 10. Events - Photographs 11. Audited Documents for AY 2020-21 12. Audited Documents for AY 2021-22 2 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES FOUNDER’S MESSAGE: Dear Well-Wishers! Compliments of the Season and a very Happy, Productive and Successful New Year to all of us! May we get enlightened further in our journey forward with courage, integrity and appropriate strategy to develop a better Tomorrow! It was the overwhelming Corona Virus Pandemic that enabled AMBA to get truly integrated into society, working and flowing forward in parallel with the Mainstream World…working from Home! Because of this huge disrupt Team AMBA had to attempt working from Home using ICT and remote access software…we started with acute apprehension and within 45 days realized this was possible as all the ACC (AMBA Core Center) Peer Trainers responded to Home Based Training successfully! Team AMBA started very slow, initiating the process emphasizing on Visual Matching Non-Computer Data Entry monitored by ACC Mainstream staff using WhatsApp. Immediately after, ACC Peers along with their parents were invited to ACC, laptops were distributed for Home use and Families were trained to access and use remote software to take the training forward! We acknowledge with gratitude the support in FYs 2020-22 from our partners Embassy Group; MindTree LTI Foundation; Anga Karunya Kendra; M/s Frigerio Conserva Allana Private Limited; The Hans Foundation; SBI Foundation; Standard Chartered Global Business Services; ANZ Operations & Technology India Pvt. Ltd.; ANZ Support Services India Pvt. Ltd.; Baker Hughes Foundation; Jindal Foundation; Adobe Foundation and The Indian Air Force (Rations for 11 states). We are also indebted to innumerable individuals within India and overseas who supported AMBA’s endeavors! The road ahead looks Good for AMBA! Team AMBA You Rock! Warmly, Sugandha Sukrutaraj 3 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES 4 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES 5 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES THE VULNERABLE COMMUNITY AMBA SERVES 1. Intellectual Disability limits understanding and reasoning capacity, with delayed developments that are diverse and hinder their ability to go through formal education at any level. Brain injury in many cases causes associated physical challenges, fits and seizures also. COGNITIVE DISABILITIES PERSISTANT HEALTH ISSUES ACUTE BEHAVIOUR CHALLENGES LACK OF SOCIAL SKILLS VULNERABLE TO PHYSICAL AND MENTAL ABUSE THE SELECTION PROCESS: 2. We target Adults with moderate to severe intellectual disability with no capacity to go through formal education or work within mainstream environments.. 3. 80% of the beneficiaries we serve are from Rural India and the parents who now need to help their wards have never touched a computer. So, ACC and ACPCs have an additional responsibility to teach parents who have never touched the computer, the minimum requirements of using the computer functionally to assist their wards. 4. Age Criteria, we do not encourage child labor 5. IQ below 65 6. No learning background required. 7. We accept people with health issues and use our network of solutions to help them 8. We accept adults with puberty related behaviour challenges as our training in 99% of the beneficiaries brings about positive change 9. We encourage persons with Economic Challenges. AMBA has over the years brought the community they serve to manage Backend Services for Clients available within varied Genres of Mainstream Activities and Services 10. The degree of difficulty in enabling employment to this community is really high, but the change in behaviours, capability and sense of self is measured periodically. This reflects huge social change and impact! 6 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES BACKGROUND TO AMBA: An Ashoka Fellow driven Social Enterprise, our ecosystem of learning and earning is adaptive, visual and functional, appropriate to their acumen, making them contributors to family & Society. Their lack of social skills limits them from working in mainstream companies, so AMBA collaborates with Special Institutions pan India & helps them evolve into hubs for learning & earning, using their infrastructure, administration & trainers, keeping overheads to a minimum. We call them AMBA Certified Partner Centers (ACPCs). The process of research; understanding this community; managing stigma and denials; developing the curriculum (now copyrighted across India); testing out work within pilots; maximizing efficiency, achieving SLA driven processes, has been a long journey of understanding for AMBA. We have shared the AMBA concept at no cost with over 475 ACPCs to date who are in different stages of training and their efficiency is tracked by monitoring staff from AMBA Core Centre. We have enabled work to date to 2032 beneficiaries and impacted 8000 beneficiaries across 25 states in India. We target to reach 1500 ACPCs, ensuring 100% Live work to the ACPCs by 2030 The hub and spoke with a difference: The AMBA Core Center in Bangalore is the hub that enables the ACPCs with training and business. The spokes are the ACPCs pan India. An eco-system developed for them and by them. ß AMBA MILESTONES- FY 2020-22 DESPITE THE CORONA VIRUS PANDEMIC • FY 2022- 23 Virtual Training and monitoring for newly revived ACPCs  FY 2022-23 - 756 operators from 63 ACPCs going into Live BSE backend work; remaining 504 beneficiaries and 600 new beneficiaries starting Virtual Revival Training…  FY 2022-23- Signing contract for BSE Phase 2  FY 2021-22 Signed and executed Phase 1 BSE(Bombay Stock Exchange), presently in audit  FY 2020-21-Revived ACC & 60% 0f 63 ACPCs working from Home  FY 2020 475 ACPCs closed by Government  FY 2018-2020- Revived new opportunities of backend work within genres of data processing; multimedia and Artificial Intelligence post the upheaval of Global Automation of processes  FY 2015-2018- Beneficiaries Trained-8000  FY 2004-2015- Beneficiaries employed-2032 7 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES ACC PEER DRIVEN TRAINING -THE HEART OF AMBA: VIRTUAL TRAINING PROCESS&STRATEGY Table of Revival of ACPCs… a Strategy for Virtual Training! Training Observation 8 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES TEAM AMBA-MAINSTREAM STAFF: ‘TEAMWORK’ MAKES THE ‘DREAM WORK’ 9 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES THE CORONA VIRUS PANDEMIC FY 2020-22  AMBA became truly integrated with the mainstream, Training and working from Home  Evolved Training parameters using available and free remote access software to do online Training and the first phase of BSE Live work from Home  Strategy included, that wherever the location of the beneficiary or Mainstream staff the process would remain the same and online…  New Software for doing data processing of BSE Live work got evolved in phases over the two years of the Corona Virus  Parents who had never touched a laptop were taught by the ACC Staff the basics of Functional Computing to enable support to their wards.  Distributed laptops to beneficiaries at Home  2 Vaccination Drives with the help of DNA for AMBA Families and families in the vicinity of the AMBA Core Operations Center  With the help of the Chief of Air Staff’s office and community support, distributed groceries and medication to 3050 AMBA families from 11 states REVIVING THE AMBA PROGRAM DESPITE PANDEMIC-‘Work from Home’ Operations- True Mainstream Integration:  Finalized the Virtual Curriculum using Google meet for reviving ACPCs from the very onset of Training  Received Funding to revive 113 ACPCs  Looking for Funding Partners to revive the remaining 362 ACPCs BUSINESS DEVELOPMENT:  Signed the contract with BSE for the First Phase of Data Processing using Mainstream and Peers from ACC. Exploring Genres within the BSE cadre, for example: NSE, CDSL, NSDL, London Stock Exchange. Also looking for help to identify possibility of back end work within Finance organisations like Banks; Money Exchanges/digital investment platforms. a) Online meetings with CSR Partner Volunteers to identify more genres of Back End Business Possibilities b) The Degree of Difficulty has increased tremendously generating work from the Government during the Pandemic. c) Working with two CSR Partner for placing a Team from ACPCs within their organisations under the supervision of two Known Special Educators… BUSINESS PROCESSING:  This turned out to be more of a Pilot Process based on the continued feedback from BSE in Phase 1: a) ACC made necessary changes/additions in software… b) Checked out the possibility of using OCR Based solutions… c) And succeeded in ensuring changes in Logic, automated as the final insertion in the data process. This enabled AMBA Peers at the ACC and ACPC levels to do the data entry and QC without hesitation! 10 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES d) Business Processing in spot on and undergoing changes under the guidance of BSE to ensure the smooth running of forthcoming BSE Phase 2 Live Work… e) 756 beneficiaries are trained and in the final stages of Live work Training to do the BSE Phase 2 Live work in FY 2022-23 as below: 1. Mindtree - 16 ACPCs 2. Baker Hughes – 2 ACPCs + 5 ACPCs 3. SBI – 10 ACPCs (Ongoing: FY 2021-23) + 50 ACPCs (restarting for new revival of ACPCs training from scratch) 4. THF - 4 of 7 ACPCs going into Live work (Revived) 5. SCB – 6 ACPCs 6. ANZ – 4+1 ACPCs 7. Infosys – 14 of 26 ACPCs going into Live work 8. Adobe – 1 ACPC FUNDING AND SUSTAINABILITY…AMBA invites CSR Partners’ for their advice to take AMBA to SUSTAINABILITY in the New Situation! IMPACT TO DATE: Social impact has always been huge as we work with a community that has never touched a computer before in their lifetime. Attrition is 0%, because of which, AMBA has a bandwidth of data operators ready to do backend work for clients with minimal training involved. Presently the huge impact during the Corona Virus in FY 2020-22 is : 1) Beneficiaries are proud that they are training and working from home like their mainstream siblings and parents. 2) Parents have a clearer picture of the beneficiaries capabilities. 3) Parents are 100% involved in the training and work from home scenario. 4) Beneficiaries are now truly integrated with the mainstream, working in parallel from home. AWARDS AND RECOGNITION: Mr. Jeet Bopanna - Rotary Club of Bangalore McIver Award, Bangalore, 2020 (Peer Recipient - Winner) Ms. Sugandha Sukrutaraj Senior Citizen Entrepreneur Award 2020 – Runner-up Ms. Bharathi Srinivasan - CII Woman Exemplar 2017 (Peer Recipient Runner - Up) Ms. Priya Chandrasekaran - CII Woman’s Exemplar Award 2013 for Education (Peer Recipient - Winner) AMBA - Digital India Award in the category ‘Good for India-Digital Innovation in Skills and Employment solutions’ AMBA - The Collaboration between Oklahoma University, UNHQ & AMBA to take AMBA Global (beginning 2017-18) AMBA - Best NGO-KARNATAKA –2016 AMBA - Empaneled under United Nations Development Program (UNDP) AMBA -Associate Member, CoNGO (The Conference of NGO's in Consultative Relationship with the United Nations). Mr. Cegeo Thekkal - Helen Keller Award 2016 (Peer Recipient); AMBA - Helen Keller Awards 2015 AMBA -Global Sourcing Council 3S Awards under Impact Sourcing category presented at the United Nations Headquarters, New York. AMBA - NIMHANS Felicitation Ms. Sugandha Sukrutaraj - AMBA - DeRozio Award 2007 Ms. Sugandha Sukrutaraj - Ashoka Fellowship 200 11 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES SMT. MANJULA KALYANASUNDARAM MD; SHRI RADHAKRISHNAN GM; SHRI NAND KISHORE, CGM- LHO; SHRI K. RAVICHANDAR, AGM & TRAINING HEAD | COE PWDS DISTRIBUTION OF SBI FOUNDATION SPONSORED LAPTOPS TO THE ACPC’S DISTRIBUTION OF ANZ SPONSORED DESKTOPS TO THE ACPC’S 12 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES DISTRIBUTION OF LAPTOPS TO ACC PEERS TO WORK FROM HOME VISIT AND DISTRIBUTION OF SCGBS SPONSORED LAPTOPS TO ACPC PEERS DURING PANDEMIC 13 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES THE HANS FOUNDATION FOUNDER WITH AMBA’S FOUNDER IN DELHI BAKER HUGHES VISIT TO ACPC - ANTHARGANGA SPECIAL SCHOOL, KOLAR 14 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES AUDITED REPORTS FY 2020-21 15 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES 16 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES AUDITED REPORTS FY 2021-22 17 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES 18 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES AMBA FINANCIAL DETAILS FOR THREE YEARS (A.Y. 2019-20, 2020-21 & 2021-22) ASSESSMENT YEAR 2019-20 2020-21 2021-22 AVERAGE EXPENDITURE FOR LAST 3 YEARS (2019-20 to2021-22) GRANTS & DONATIONS 88,45,776.65 247,26,862.00 156,80,328.61 164,17,655.75 INTEREST & MIS INC 2,10,515.84 TOTAL TURNOVER 16,292.23 4,93,120.00 1,22,135.30 EXPENDITURE 166,28,171.60 NETPROFIT 88,62,068.88 252,19,982.00 158,02,463.91 166,39,878.91 NETWORTH ITR ACKNOWLEDGMENT NO: 126,01,726.91 172,75,285.18 200,42,624.63 -11,707.31 54,36,949.49 -37,39,658.03 79,44,696.82 -42,40,160.72 15,53,871.85 94,98,568.67 52,58,407.95 233318460301019 790228170071220 972981180250122 19 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org

FROM DENIAL TO EMPOWERMENT ALIGNING WITH MAINSTREAM ‘WORK FROM HOME’ OPERATIONS, USING ICT AND PEER DRIVEN PROCESSES THE ONLY DISABILITY IN LIFE IS HAVING A BAD ATTITUDE! NEVER GIVE UP! WHAT APPEARS TO BE IMPOSSIBLE IS DO NOT JUDGE ABSOLUTELY DISABILITY BY POSSIBLE WITH IT’S COMMITMENT, VISIBILITY! DETERMINATION AND PERSEVERANCE! 20 AMBA, # 48, HIG, 1st Main, 4th Cross Rd, opp. Pebble Bay, 3rd Block, Amarjyothi Layout, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094 www.ambaforlife.org