English for Job Applications

Reading Materials 99930459 English for Job Applications Burapha University Language Institute 2019.2 Edition

Contents (1) – (2) 1 Calendar Module 1: Job Advertisements 15 Module 2: Résumé 36 Module 3: Cover Letter & Application Forms 56 Module 4: Job Interview 72 Appendix A: Job Advert Samples 92 Appendix B: Rubrics

99930459 English for Job Applications (1/2020)  Friday Schedule    Week  Date  Content  Materials/Sources  1  10 July 2020  Introduction    2  17 July 2020  Module 1: Job Advertisements    1.1   3  24 July 2020  1.2   5%  [P] ​Job Advert Poster  4  31 July 2020  1.3 People in the field 1 (Self-study)   2.5%    5  7 Aug 2020  Module 2: Cover Letters /  Application forms  2.1   6  14 Aug 2020  2.2 People in the field 2 (Self-study)   2.5%  7  21 Aug 2020  2.3   2.5%  [T] C​ over Letter / Form  8  28 Aug 2020  [Q] ​Cover Letter  10%  Module 3: Resumes  3.1   9  4 Sep 2020  3.2   2.5%  [T] R​ esumes  10  18 Sep 2020  3.3 People in the field 3 (Self-study)   2.5%  11  25 Sep 2020  10 %  [Q] ​Resumes  Module 4: Job Interviews  4.1   12  2 Oct 2020  4.2     13  9 Oct 2020  10%  [Q] J​ ob Interview 14  16 Oct 2020  4.3 People in the field 4 (Self-study)   2.5%  -  23 Oct 2020  (No Class)   

15  30 Oct 2020  [P] ​Final Project Presentation   20%  [T] ​= Task  [Q] =​ Quiz         

Module 1 Reading Job Advertisement Learning Goal Students can read job advertisements related to their field of study from printed media Learning Objectives 1. Students can categorize different types of job advertisements. 2. Students can identify key parts of job advertisements. 3. Students can explain the importance of each part of the job advertisements. Get Started ○1 Does anyone in your class have a part-time job? If so, ask how he/she got that job. ○2 How do people find a job? ○3 Do you know these words? Write the correct words under the pictures? job hunter 1234 job advert Job advert Job board Recruitment degree job board fair job opening graduate degree __________ __________ __________ __________ recruitment fair recruitment- 5678 agency Job hunter __________ __________ __________ __________ ○4 Put the pictures into the correct order of recruitment process. 1

Lesson A: Looking for Work in the 21st Century 1. Job Sources  Match the source of recruitment with the correct statement. 1 a vocational counseling service ○a a website that helps you find a job 2 a recruitment agency ○b an organization that helps students find jobs 3 a word of mouth ○c a company that selects a good job for you 4 an online job board ○d a friend or a person who tells you about a job vocational Cold calling counseling service ○4 Do you know any other recruitment sources? Discuss the advantages and disadvantages of each source. advantages disadvantages 1 a vocational counseling service 2 a recruitment agency 3 a word of mouth, social networking 4 an online job board, the Internet 5 newspapers and magazines 6 cold calling, cold mailing 2

 Listen to five people discussing job-hunting. Which job-hunting method in Exercise ○4 does each speaker recommend? Speaker 1 Speaker 2 Speaker 3 Speaker 4 Speaker 5 (Adapted from: Downes, 2008, p.14) 2. Job Hunting on the Internet ○1 Read the text. How has technology changed the way people live and work? When you know what your dream job is, let’s find it. The biggest change in job hunting these days is the use of the Internet. More and more employers are advertising job openings on their websites. More and more employees are applying for job online. There are also several job boards such as HotJobs.com, Jobsjobsjobs.com, and Monster.com. Some people think that online job hunting is only for people in technology fields, but this isn’t true. Over 65 percent of online job seekers are not from technical fields. Believe it or not! Even truck drivers now find jobs on the Internet. So how does this work? First, you can reply to a job advert on a company’s website. Then you can also post your resume on one – or many – of the online job boards. Next, if a company is interested, you still have to go to the company for the job interview and take a skill test. However, this old-fashioned step is on the move. Nowadays, companies can give the skill test and check your background online. But what about the interview? Companies can interview you by video link. For example, Skype.com is famous for distant job interview. Without leaving home, you can interview for jobs in different cities or countries. Clearly, job hunting is not what it used to be. (Adapted from: Hartmann & Kirn, 2007, p. 83) ○2 Are these statements true (T), false (F), or not given (NG)? 1 There are more people applying for jobs on the Internet. 2 Job hunting online is mostly for technical people. 3 Most of truck drivers have to find jobs online. 4 To apply for a job, applicants can send email to the employer. 5 Applicants from other cities can have an interview by Skype. ○3 Match the underlined words in the text with the definitions. 1 vacancy positions 2 an announcement about vacancy 3 finding a job 4 a meeting between people who finding a job and an employer 5 websites for finding a job 3

Lesson B: Job Advertisements Job Tips To find a job, most people think of job advertisements. A good job advertisement is designed to attract the most suitably qualified applicants. Although technology has changed the way people find a job, job adverts in newspaper are still popular among job hunters. Since job ads in the papers attract a number of job seekers, the company gets both qualified and unqualified applicants. An effective job ad brings “the right people” to the advertiser. It is not just applicants that are competing with each other for jobs, but the employers are also competing with each other to attract best candidates to work for their companies. 1. Fields of Job ○1 Look at these types of industries. How many industries do you know? Can you give some job titles of each industry? Advertising Aeronautics Agriculture/Fishing Automotive Biotech Construction Education Engineering Food Services Government Healthcare Hospitality Insurance Personal Services Real Estate Retail Security Technology Telecommunications Transportation ○2 Match each job title with its appropriate industry in exercise ○1 . 1 Automotive technician 4 2 Federal jobs 10 3 Bilingual insurance sales 13 4 Satellites software engineer 2 5 Counter sales 16 6 Construction general foreman 6 7 Direct care worker 14 8 Restaurant manager 9 9 Copy writer 1 10 Web developer 18 11 Surveillance Investigator 17 12 Telecommunication technician 19 13 Biochemical QC Analyst 5 14 Dental hygienist 11 15 Gardener 3 16 Real estate fund accountant 15 17 Delivery driver 20 18 Mechanical engineer 8 19 Preschool teacher 7 20 Executive housekeeper 12 ○3 In which particular field are you interested and what job would you like to do? Write some examples below. Fields / Industries Jobs 4

2. Job Adverts in Newspaper Finding jobs in Newspapers is good because of many reasons. It is easy and traditional. It saves your money. Most jobs are secure. You can compare several jobs at a glance. However, there are some limitations. Brainstorm some reasons.    3. Formats of Job Adverts in Newspapers ○1 Look at the job opportunity section in the newspaper. How many formats of the job adverts are there? What are they? 1. The job adverts that give ________ __________ about the opening positions 2. The job adverts that give ________ __________ -- Many opening positions are listed 3. The job adverts that give _______ ________ __________ -- Company name is kept confidential ○2 Match the job adverts with the answers from Activity 1. A: ____________________ B: ____________________ C: ____________________ 5

4. Key parts of Job Adverts ○1 The job adverts consist of several sections, which contains important information. Read the job advertisement and label it with the following items. a Qualifications b Reasons for this recruitment c Wages and benefits of the position d General details about the company e How to apply and documents needed for the job f The title of the opening position 1 Since the original of Red Bull in 1981 with vision of serving energy drink to Thai market, today Red Bull has not only become energy source for Thais but also for people all around the world. From the vision in 1981 to present, Red Bull has unlocked greatness of Thai energy drink on world market and it goes beyond serving energy drink. It shows a proud of being Thai people & products on world stage. With a belief of going together, getting greatness together, we are RED BULL. 2 We are now expanding and looking for proactive and dedicated individual to be a part of RED BULL Family. 3 Social Media Developer / Programmer Job Descriptions and Responsibilities  To perform system analysis & programming  Develop Web application development on detailed design specifications  Work closely with system analysts and development manager to ensure timely delivery of application  Analysis of new requirements  Strong communication and technical skill 4 Qualifications  Bachelor's Degree or higher in Mathematics Science, Computer Science/ Engineering/ Information Technology or related fields.  Male/Female, Thai Nationality  At least 2-4 years working experience in PHP, Java Script, HTML, MySQL, Program design  Having experience in PHP frameworks  Experience in Social Plugins (Facebook, Twitter, Gmail, Hotmail, Yahoo)  Self-motivated, good interpersonal, good team spirit and responsible.  Willing to work hard, over time and able to work under pressure 5 Welfare We offer attractive remuneration package and fringe benefits also providing the necessary things for the position: Accident Insurance, Medical Treatment OPD/IPD, Provident Fund, Social Security, Company Performance Bonus, Annual Physical Check- up, Uniform, Notebook, Car, Cell phone, Fleet card, Training & Development Opportunity, Recreation Activities 6 Please send your complete resume, stating expected salary and one recent photo to: The Red Bull Beverage Co., Ltd. 288 Ekachai Road Bangbon Bangkok 10150 Tel : 02-415-0100-3 Ext: 1472 (K.Saowalak) E-mail : [email protected] Website : www.kratingdaengjob.com 6

5. Introductory This part wants to give applicants some general details of the company (background, types of business, and success) and the reason for this recruitment. It builds a good image for the company as a “high qualified” employer that “high qualified” applicants are looking for. ○1 Study the meaning of the words in the box. Then fill in the correct blanks. 1 expanding better leading dedicated modern Big C Supercenter Public Co., Ltd., Thailand's 1 \"Hypermarket” or \"Supercenter”, a 2 retail business which is managed under the umbrella of Berli Jucker Public Co., Ltd. Today, Big C has over a hundred branches with more than 30,000 employees. We offer the 3 career opportunities start from staff, management and executive within Head Office and within each Big C store throughout Thailand. We are now 4 and looking for proactive and 5 individual to be a part of Big C Family. (Adapted from: “Big C Supercenter Public Co., Ltd.”, 2012) 2 nationwide successful largest dynamic dominant Central Retail Corporation Ltd. is the 1 retailer which has a strong establishment and a 2 development of store formats and various brands in Thailand . We are 3 retail brands which pioneered in department stores, category killers and several other retail formats 4. We continue to expand our business. Therefore, we are looking for challenging, high caliber and 5 people who want to become partners of a leader retailer company. (Adapted from: “Central Retail Corporation Ltd.”, 2012) 3 talented owned motivated emerged established 1 in 1978, TEAM Consulting Engineering and Management Co., Ltd. has 2 as the leading consulting engineering organization wholly 3 by Thais. Our staff includes professional engineers, scientists and specialists with the common goal of providing technical and practical consultancy services to the government, international agencies, as well as the private sector. We are currently seeking highly 4 and 5 people to join our team for the following positions. (Adapted from: “TEAM Consulting Engineering and Management Co., Ltd.”, 2012) 7

4 passionate across expertise orientation fast-moving Rich Sport Company Limited is Thailand's license of footwear and apparel products under the brand \"Converse”. With 30 years of experience and 1 in lifestyle fashion market, we have become the top brand in customer's minds and significantly expanded the business with more than 500 retail stores 2 the country. To support our future business expansion in the 3 market, we would like to provide career opportunities for 4, competent, and highly self-motivated individuals with creativity and result 5 to become a part of our ever-expanding team. (Adapted from: “Rich Sport Company Limited”, 2012) 5. Keywords in Job Advertisements Job advertisements tend to use a lot of keywords, like proactive team player. These words have specific meaning and are about important skills in the workplace. Look at the extract from a job advertisement. What do the words in bold actually mean? Great graduate job opportunity Are you a team player? Are you flexible, dynamic & results-function? Do you have good organizational skills? Then we are looking for you … (Adapted from: Downes, 2010, p.15) ○1 Match each extract from job advertisements with the suitable job title. Purchasing Assistant Event Creative Social Media Developer a We are looking for outgoing and self-motivated young people who are experienced in Social Plugins (Facebook, Twitter, Hotmail, Google). The post requires good interpersonal skills and great team spirit. b Do you like working with ideas? We are looking for creative people with a good knowledge of marketing and modern consumer’s behaviors. You must be able to energetic and independent and work well as part of a team on large project. 8

c Are you good with fingers, patient, and attentive to detail?...You will start as a junior administrator, but we offer ambitious people the opportunity to make quick progress in our firm. ○2 Match the underlined adjectives or phrases in the text with the definitions. 1 want to get to the top 2 don’t get angry quickly 3 can work alone 4 open and friendly 5 can produce new ideas 6 have a lot of energy to do work 7 carefully check the quality of the work 8 be able to work well with other people 9 feel pride and want the team to do the best 10 continue a task without another’s supervision 7. Vacancy Position This part is the main content of the job advert. It tells the applicants about the job title, a brief description, and a list of qualifications. They are from a job description and a person specification which are prepared at the previous step. ○1 Match each job title in the box with the correct responsibilities and qualifications. PROJECT LEADER SECTION CHIEF ACCOUNTANT 1 Responsibilities - Responsible for full spectrum of accounting and financing including reconciliations, ensure the correctness of month-end and annual closing, expense, costing and revenue forecast, and taxation - Generate report as required Qualifications - Thai Nationality - Bachelor’s degree or higher in Accounting - At least 8 years of experience in general accounting filed, preferably from retail or trading business with an international company - Computer literate and familiar with Express system is an advantage - Good communication skill, strong problem solving and meet deadline - High sense of responsibilities, detail work orientation and fast response - Honest, hardworking, multi-tasked, and able to work under pressure - Fair command of both written and spoken English - Able to start work immediately 9

2 RESPONSIBILITIES  Lead internal project to implement commercial topics  Define Business model for Packaging Business in SEA to achieve all possible advantage from a BOI and Free Zone  Track the commercial topics, create project reports and necessary cost reports QUALIFICATIONS  Bachelor or higher in Business Administration, Commercial Management, Economics or any related fields  10 years experience in overall commercial management with multinational company  Experience in local requirements and regulations (BOI and Free Zone)  Experience in commercial area within manufacturing environment (Controlling, Logistic, Purchasing)  Experience in start up new plant will be advantage  SAP knowledge will be advantage  Fluent English abilities  Able to work at Amatanakorn Industrial Estate (Chon Buri) 3 (Admin-Construction & Design) Job Descriptions and Responsibilities - Assist Designer in all general administration jobs - Handle in-out correspondences - Arrange, schedule meeting and appointment - Manage filing system for both drawing and general documents - Coordinate and participate with internal and external concerned parties - Responsible for other jobs as assignment Qualifications - Bachelor’s degree in any field - At least 3 years experience in area of Administration, Coordination or Secretarial jobs for construction and design industry - Good command of English - Good communication and organization skills - Good computer skills (word, excel, powerpoint, graphic) 10

8. Recommendations for Application This closing section tells the applicants how to apply and which documents required for the post. Most job adverts show a company’s mailing address, but some show only P.O. Box number. Sometimes, job recruitment is confidential. ○1 Unscramble the words or phrases to make correct recommendations for application. 1 [email protected] / are invited to / interested applicants / and photo to: / send updated resume 2 will be accepted by mail / all application / in Ms.Word format only / or attached (resume with photo) 3 to P.O. 1029 Bangkok 10110 / who interested to apply / can apply by email ([email protected]) / or by yourself / or sending your CV / candidates / for this position 4 Human Resources Department / please send / interested candidates / full resume to 5 your application letter / and a contact number to: /please send / (in word format only), / one recent photograph, / with detailed resume 11

Lesson C: Reading Online Job Adverts 1. How to find jobs online ○1 Questions. 1. Why do people today find a job online? 2. What do they need to find a job online? 3. How do they find a job online?  See this video to answer. According to the VDO, there are 5 steps of finding a job online. https://youtu.be/RMrlugEj67Y 1. Familiarize yourself with ___________________ like Careerbuilder.com, Monster.com, and hotjobs.com. 2. Create profiles on ____________________. Many sites allow you to create a personal profile and allow you to upload your resume. 3. Browse __________________, which allows you to search, among other things, job listings by location. 4. Utilize __________________. It is a great way to keep up with friends, but they can also be valuable. 5. Create a profile on __________________. It is a free networking site devoted to career networking. 12

 What are the good things about finding job online? Read the following article and fill in the blanks with the words in the boxes. a. quick and easy The positive side b. search engine sites c. type of job The best job boards and job __________ have search tools that are __________ to use and allow you to search based on the __________ you're looking for, your location, and other criteria. d. a few sites Don't limit yourself to just one job websites... e. search options f. websites or companies o Each job site only lists jobs from particular __________. o Each site has a different set of __________ you can utilize to include certain types of jobs in the search results. o Try out __________ to see which works best for you. g. no more than Keep in mind... h. generating leads i. face to face o Spend __________ 10 percent of your job searching time online. o Devote the rest to __________ , networking, researching companies, and meeting people __________.  Listen and check. 2. Thailand’s Popular Job Boards  There are several job boards in Thailand. Do you know some of them?  Use your mobile phone (or other devices) to visit some of these websites. How do you feel about them? Which one seems to work best for you?  Compare 2 job adverts from different websites. How are they similar and different? 13

3. Keywords As you have learned from the previous lesson, job adverts usually contains many keywords. These keywords illustrate overview of the company or describe qualifications of the position. If you can spot these keywords, you may use them in the next steps of your job applications, i.e. resume, cover letter, and job interview.  Visit some online job boards and search for the jobs that are corresponding to your field of study. Select 3-5 job adverts and find out interesting keywords from each section. 4. Project 1: Brochure (5%) In this module, you have learned several things about traditional and online job advertisements. Online job boards are more convenient and more popular these days. As a language learner and a job seeker, online job adverts are a good source for learning important vocabulary for specific careers, i.e. keywords. However, not all university students know the important of online job boards. In this project, you are making a brochure to persuade other students in your faculty (or major) to use job search websites and show them some important keywords for job applications. Your 6-page, A4 brochure should include: 1. Cover 2. Recommended job search websites 3. Components of online job adverts 4. Words about company’s profile (10-15 words) 5. Words about qualifications and responsibilities (10-15 words) 6. Tips and your names. Other requirements:  A4 size with 6 variations  Good quality paper  Color print  Due: ________________ 14

Module 2 Résumé Learning Goal Students can make a resume in response to the job advertisements related to their field of study. Learning Objectives 1. Students can use action verbs to describe their achievements. 2. Students can categorize different components and formats of a resume. 3. Students can make a simple resume in response to the expected job vacancies. Get Started ○1 What is your dream job? Write a job description for the job of your choice. Job: Company to work for: Responsibilities: ○2 These abbreviations are short names of university degrees. Which one will you get when you graduate? What does it stand for? Do you know about the others?  B.A.  B.Sc.  B.B.A.  B.Eng.  B.P.H.  B.ATM.  Pharm.D.  LL.B.  B.F.A.  B.N.S.  M.D.  B.Ed. ○3 List three of your achievements that you have done so far. What did you do? When? 1 I’ve successfully in . 2 3 15

Lesson A: Creating the Effective Resume What is a Résumé? A resume is a one-page summary of your skills, education, and experience. The resume is your advertisement! You must spend enough time creating, proofreading, and editing your resume - you want it to be perfect! Your resume is one of the most important pieces of writing you will ever create - it is what separates you from the rest of the pack. Employers only look at resumes for about 30 seconds... stand out! Reading Circle Reader 1: A. What should be included in a resume? Not all resumes are the same, but there are some common elements that they all should include. The necessary elements are: 1. Heading - Your heading should include the essential personal information: Formal name, address, and phone number. If you use email, include your email address. You want all your contact information to be as clear as possible. 2. Objective - (Also called “Career Objective”) Employers often say this is the most important part of a resume. It is generally a one sentence explanation of the type of job you are seeking. Your objective should be fairly specific. If you are applying for different types of jobs, change your objective to match each type of job. 3. Education - As students, this should be your next section of information. High school students should not include information from junior high/middle school. You should specify the dates of attendance or graduation (or expected graduation). If you're in college, include your major and the degree you expect to receive. Some people include education-related honors in this section. Make a note if your education is particularly relevant to the job. 4. Experience - (Also called “Work Experience” or “Employment Experience”) In this section, you should include previous employers, their locations, your dates of employment, and your job title. You may have to create a job title if you did not have one. You should include at least two one-line descriptions of what your job duties and responsibilities were. You cannot assume that the job title explains what you did to all readers. Use action verbs to start each of these descriptions. Do not use “I” in descriptions. 5. Activities - Employers like to see people who have been involved in school or community activities. In this section, list special activities you participated in (prom committee) and organizations you joined (drama club, baseball team, etc.). Include the years in which you participated. Be aware, however, that some employers may eventually view this information as irrelevant. As high school students, this should not be a concern. 6. Summary of Skills - Some people use this section to include special skills or talents that are not included elsewhere on the resume, but would be relevant to the employer. 16

7. References - Although it is common practice to put “References Available Upon Request” at the bottom of a resume, most career advisors say it is unnecessary. However, there is nothing wrong with taking a nicely printed list of personal references with you to an interview. You should have 2 - 3 people who have observed your work habits (employers, teachers, coaches, etc.) and 2 - 3 people who can speak about your character. Make sure you have asked their permission to include them as references. Only ask people who will speak well of you. Create a separate list of references including their names, addresses, employers, job titles, and phone numbers. It is best to list work numbers since some people don't appreciate calls at home You know an employer is interested when they request a list of references. Reader 2: B. How do I set up a resume? Your resume should be divided into distinct sections. The italicized words above are typical section headings. Do not label the heading section. Headings should stand out as boldfaced, larger text. Employers tend to have certain headings that interest them most. Make it easy for them to find them. Here are some suggested headers: - Major Headers (to be used in almost all resumes): Objective, Education, Employment History/Work Experience, School Activities. - Minor Headers (to be used if appropriate): Computer Experience, Associations, Certifications, Community Activities, Highlights of Qualifications, Honors/Awards, Interests and Hobbies, Projects, Relevant Courses, Summary of Qualifications, Volunteer Experience. Remember you want your resume to be coherently organized. You can do this in a chronological format or a functional format. A chronological format organizes by time, and a functional format concentrates on skills and responsibilities. C. How important is the format? The importance of the format lies in its consistency. Remember to stick to one format. It shows off your organizational abilities. However, remember content is more important than format. D. Should I use complete sentences when describing jobs? Not usually. Use action phrases instead. Leave out unnecessary words. E. Do the looks of a resume matter? Absolutely! When sending a resume to an employer or college, don't skimp. Use white or off-white professional weight paper and black ink. Avoid using colored paper or fancy graphics in your resume unless the job you are applying for is in a career area that might stress this type of formatting (art, graphic design, advertising, etc.) Always print resumes using a quality laser printer. 17

Reader 3: RESUME TIPS AND SUGGESTIONS 1. Final hiring decisions are rarely based solely upon the resume. Remember that your resume is your advertisement that will get you an interview. It should be a positive, concise and factual listing of your accomplishments. 2. Make sure your resume is PERFECT! It only takes one error in spelling, punctuation, or grammar to cause an employer to stop reading. Ask people to proofread your resume. Do not lose opportunities to poor editing. 3. Limit your resume to one page. Only people with a great deal of related experience should have resumes longer than one page. Remember that most employers stop reading after 30 seconds! 4. One inch margins around the page and blank lines between sections will make all the information easier to read. Use a 10-point font size minimum and avoid overuse of italics, bold, and underlining. 5. Since you probably have little work experience, you will want to emphasize your accomplishments in and out of the classroom. Volunteer activities, hobbies, sports, honor roll, and student organizations are things that help define who you are and should be highlighted. List only recent honors and awards unless they are specifically relevant to the position for which you are applying. 6. Present your job objective in a manner that relates both to the company and the job description. 7. Sell yourself! Create a good first impression by highlighting skills and abilities appropriate to the position. If you don’t sell yourself, your resume will stay in the pile with all of the others. Separate yourself! 8. Tell the truth and nothing but the truth! Employers will pick up on “little” white lies when they interview you. 18

Creating your resume worksheet: Citizen ID 19

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Fill-in-the-Blank Resume: An actual resume must be typed. For this activity (on the next page), you can write in the appropriate information. 21

__________________________________________ your name, capitalized, boldface (if typed, 16 size font) ___________________________________ address, street ___________________________________ sub-district, district, province, post code ___________________________________ phone number, email address POSITION APPLIED FOR: _____________________________________________ (Each heading should be in capital letter and boldfaced.) EDUCATION: Class of __________, ______________________________ University, _____________, Thailand Major area of study (or coursework): _________________________________________________ WORK EXPERIENCE: (List any job you have held.) ___________________________ - ________________________________________________ (Job title) (Business name, location, dates) _______________________________________________________________________________ (Describe your position duties and skills learned using action verbs) ___________________________ - ________________________________________________ _______________________________________________________________________________ SCHOOL ACTIVITIES: (List all sports, clubs, etc. you have been involved with) (___________) _______________________________________________________ Number of years (Activity) (___________) _______________________________________________________ COMMUNITY ACTIVITIES: (Volunteer work, etc.) (___________) _______________________________________________________ Number of years (Activity) (___________) _______________________________________________________ AWARDS: (List any awards or special recognition you have received.) _____________________________________ - __________________ (Title of award) Month, years _____________________________________ - __________________ INTERESTS: (List a few of your hobbies if pertinent.) _______________________________________________________________________________ _______________________________________________________________________________ REFERENCES: _____________________________________ ________________________________________ (Name) Job title _______________________________________________________________________________ (Work address, telephone) _____________________________________ ________________________________________ _______________________________________________________________________________ 22

Lesson B: Is this a “résumé” or “C.V.”? A résumé ○1 Read the text. What is a résumé? What is a C.V.? How are they different? or C.V. RésuméExpertise.org Résumés Writing Service Résumé or CV Can anybody tell me what the difference between CV and Résumé is? June_newjobber [31 Aug 2012 14:30:15] Comment 1 They are almost the same. Both résumé and CV tell a brief biography of an applicant. Someone says a résumé is used in the U.S. while in the U.K. it is called a curriculum vitae or CV. Résumé Expertise [31 Aug 2012 15:01:30] Comment 2 In my country, we use the word “résumé” when we send our bio-data for job applications. We use the word “CV” when we apply for a scholarship or university admission. Ray_HR [2 Sep 2012 10:05:48] Comment 4 Thanks a lot, Résumé Expertise and Ray_HR. I’m now creating my first résumé. I want to make it really attractive. Do you have any recommendations? June_newjobber [2 Sep 2012 18:25:10] ○2 Consider the following items. Which are good recommendations for writing a résumé? Which are not? 1 A résumé is similar to curriculum vitae. 2 The résumé should be as long as two A4 pages with all details about you. 3 It is a good idea to include a photo on a résumé so the employer can remember your face. 4 It is necessary to indicate your sexual preference on the résumé. 5 We can use the same résumé when we apply for the new job. 6 Do not include your age on the résumé. 7 To make your résumé impressive, put many colors on it. Print it on a colorful sheet of paper. 8 Mention your hobbies on the résumé only if your hobbies support the job. 9 A number of people lie in their résumés to make them outstanding. You can tell some lies too. 10 Do not think that the employer knows everything. Slang and jargon should never be presented in a résumé. 23

Job Tips A résumé (or C.V.) is like an advertisement of a job hunter. So you should present your abilities, qualifications, and achievements to the reader – the potential employer. You are marketing yourself and asking the employer to hire you. At least, a good résumé brings you a chance to go to the next step, a job interview. Components ○1 Read the résumé and label it with the following topics. of a Résumé a SPECIAL SKILLS b EDUCATION c JOB OBJECTIVE d PROFESSIONAL EXPERIENCE e REFERENCES f AWARDS AFFILIATIONS KATE WARREN Paramount College  44 Main St. Cambridge, MA 12345 123-555-8888  [email protected] A Pharmaceutical Researcher PARAMOUNT COLLEGE, Cambridge, MA, 2008-present Research Assistant - Collaborate on research to assess potential angiogenic factors. - Performed migration and proliferation assays; maintained cell cultures. - Applied synthetic organic chemistry to produce 13-HODE, using purification techniques including TLC and HPLC. THE CANCER RESEARCH LABORATORY, Greenville, ND, summer 2008 Research Assistant - Isolated and partially characterized gene on mouse chromosome 13. - Utilized techniques including PCR, cloning, gel electrophoresis, DND extraction and purification. Paramount College, Cambridge, MA - B.A., Biochemistry/Chemistry, anticipated 2010 - In addition to introductory courses, completed two semester of organize chemistry with experimental organic chemistry lab, one semester physical chemistry with lad, advanced inorganic chemistry with lab, and microbiology with lab. Paramount Foundation Award recipient, 2007 and 2008 Dean’s List, Fall 1997-Fall 2008 Presidential Scholarship (based on GPA) Crooper Scholarship (awarded the top 10% of entering class) American Chemical Society Beta Beta Beta National Biological Honor Society Mr. Michael McCarthy Division Manager, F&N Corporation Inc. (Adapted from: Ireland, 2012, p.254) 24

○2 What should be included in a résumé? Look at each part of the résumé and practice exercises □A – □F . Writing □A Unscramble the items into the correct order to make a good heading of a résumé. Tips  1 [email protected]  Mr. and Ms. are not Bangkok 10230 necessary if your SARIN WITTAYARAT name indicates 0-2538-4475, 0-89339-2216 gender. 212 Lat Phrao Road, Lat Phrao,  Do not write “Tel.” 2 Bueng Kum, Bangkok 10230 or “Email” in your 4/1052 Sukhapiban 1 Rd., Klongkum résumé. It’s not 0-9158-9107, [email protected] important. ARKOM DACHDEE  If it relates to your 3 Warren Samuels, M.D. job, you may list a [email protected] professional website 12345 (123) 555-1234 and a social network 123 Franklin Avenue, #2, St. Paul, MN profile e.g. Facebook. Now write a heading of your résumé. □B 1) Match the job objective statements with the appropriate job titles. Public Relations R&D Researcher Chief Operation Officer Accountant Project Manager Senior Business Analyst  It’s important to tell 1 Career Objective: Senior position in Operations and Supply Chain the employer what 2 Management position you are applying for. Job Objective: Position in Accounting in the Insurance Industry  Write a job objective 3 Objective: Senior Business Analyst position within a regulated statement with the 4 Career Objective: environment with a focus on the Healthcare and job title and effective 5 Job Objective: Pharmaceutical industry keywords. Senior IT project management position, with a focus on System  Or, just simply write Administration, Manufacturing Engineering, and Customer Support the job title. Begin with “Position To obtain research position with a biotechnology or Applied for” or pharmaceutical company in the research and “Position Sought”. development division 6 Career Goal: PR position with an organization devoted to renewable energy 25

2) Look at the job advertisement on page __. Complete the following statements. 1 Position Applied for: 2 Career Objective: □C 1) Rearrange the following items about education and work background into reverse a time order.  A résumé needs 1 2016 – 2108 High school certificate reverse time order. 2019– present Ratwinit Bangkeao School List the most recent Bangna-Trad Road, Bang Phli first. 2 2008 – 2005 Samut Prakan 10540 2009 – 2013  Always list things in a B.B.A. (Human Resource Management) – in progress résumé in reverse 3 2014 – 2015 Faculty of Management and Tourism time order: Burapha University  Education Long Had Bangsaen Road  Work Experience Chon Buri 20130  Awards  Honors B.A. (English), Ramkhamheang University  Extra Activities Bangkok, Thailand  Professional Experience M.S. (Counseling), Bemigji State University  Training Minnesota, USA 2016 – present Respiratory Therapist, Sukhumvit Hospital Bangkok Respiratory Therapist, Bangkok General Hospital Pattaya, Chon Buri 4 January – March 2019 Student Trainee, THAI Airways International Plc. April – May 2019 Teaching Assistant Academic Service Division Language Institute, Burapha University 5 2014 School Representative 2016 Burapha University Environment Camp 2017 Chairperson, Academic Exhibition Faculty of Fine Arts and Applied Arts Committee member, Thai Cultural Club Faculty of Fine Arts and Applied Arts 2) Match the items form 1) with the appropriate Headings. a Education b Work Experience / Professional Experience c Extra-curricular Activities 26

Now write a summary of your education, work, and extra-curricular activities. □D What are your special skills? Circle the items that are true about you. Add some necessary items.  Although you are SPECIAL ABILITIES: Photoshop Illustrator Dreamweaver proud of your Computer Skills AutoCAD Studio Inspiration swimming and SQL Server MySQL Oracle singing skills, DO Language Skills NOT list them in English Fluent Good Fair the résumé. Your Chinese Fluent Good Fair employer doesn’t Japanese Fluent Good Fair want to know. Fluent Good Fair Other Skills Fluent Good Fair  Microsoft Office (Word, Excel, Outlook, PowerPoint) is normal now. List something specialized e.g. Photoshop or Dreamweaver on the résumé. □E List necessary personal details on your résumé. Cross out the details that are not important. Personal Information: 1ID Number: 3101234098765 7Race: Thai 2Age: 21 8Religious: Buddhist 3Gender: Female 9Marital Status: Single 4Date of Birth: December 17, 10Military Service: Exempted 1991 5Place of Birth: Doi Tao, Chaing 11Health: Excellent Mai 6Nationality: Thai 12Hobbies/Interest: Swimming and collecting stamps 27

Now write a list of personal details for your résumé. □F Unscramble the items into the correct order to make a good list of references of a résumé.  References are the 1 [email protected] people who can Asst. Prof. Punnee Pimapunsri guarantee your Faculty of Tourism and Management personality and Burapha University performance. Dean 0-3874-5900 ext 2371  The references can Longhad Bangsaen Road, Chon Buri 20131 be your previous employers or your 2 Dr. Soipatta Soisuwan academic advisors. Department of Chemical Engineering Ask permission 169 Longhad Rd., Mueang, Chon Buri 20131 before naming their [email protected] name. Lecturer and Academic Advisor Faculty of Engineering, Burapha University  Do not write 0-3810-2222 ext 3300 “References available upon request” or 3 0-2573-3659 “Furnished upon Don Mueang, Bangkok 10210 requested”. The 3/153 Changwatana 14, employer will never The Panya House request these from General Manager you. [email protected] Mr. Jaturong Dispanya ○3 Use the information from □A – □F to complete your résumé on the next page. 28

□A □B : □C : - - - : - : - : □D □E : □F : 29

Lesson C: Formats of a Résumé ○1 Read the text. What are three formats of a résumé? How are they different? RésuméExpertise.org Résumés Writing Service Three Basic Résumé Formats The format of a résumé is so important that it can make or break your chances for job interview. The right format will immediately tell the reader you are a top- notch candidate for the job. Three basic résumé formats are chronological, functional, and combination. 1. The Chronological Format This is the traditional format. This format highlights a job seeker’s date of employment, places of employment, and job titles by using them as headings. Achievements are then listed under these headings. It is like the chronological of the person. It is widely used among new graduates when they apply for their first job because it is not so complicated. Sometimes, it is called a student résumé. However, this format is easy to read and looks conservative. The chronological is good for the jobs in the fields of law and finance. Click to see an example. 2. The Functional Format It is common in the 21st century for people to change their profession every one or two years. They want to know who they are and what kinds of jobs are best for them. This is not wrong! But employers don’t like high turnover rate. They don’t like people who always apply for and resign from the job. Therefore, the job applicants in this case must avoid this weakness by emphasizing on the skills they’ve learned from previous jobs. Instead of talking about the date of employment, related skills are highlighted with achievement statements to persuade your potential employer. This format is sometimes called a skills résumé. Click to see an example. 3. The Combination Format While the chronological format is clear and easy to read quickly, the functional format is more interesting with skills highlighted. Why don’t you borrow the good things from both and create a wonderful new résumé? This leads to the combination format. Again, a job seeker’s date of employment, places of employment, and job titles are put as headings. Then some key skills and achievements are put as subheadings. The employers can find the information quickly and go into details if they are interested in your abilities. This format is good for the person who is looking for a promotion because this résumé shows how long he/she is in the same position. Anyway, it is also a good idea for a new graduate to emphasize more details about university courses in Education Background. Click to see an example. 30

○2 Which résumé formats are suitable for these people? Put the appropriate résumé format for each person. 1 Peter (21): I think the format of résumé is good for me. I’ll graduate this summer and I’m looking for my first job. I’ll put some details about my financial major in the résumé. I think they are attractive and relate to the position I’m going to apply for. 2 Susan (34): I work here as the store manager for three years. I think it’s time for change. I’m looking for a promotion, but it is difficult here. I have to move to another business. The résumé might suitable for me. I’ve learned a lot here and these skills might be good for the next job. 3 Anjit (26): This is the fourth time in my life that I change my job. I didn’t have any problems with any of my x-bosses or coworkers. I just wanted to learn new things. Actually, I get bore easily. When I applied for a new job, I used the résumé. It helped me because I mentioned my skills and successes. I always got high salary. 4 Vu (30): I’m looking for a position in financial management. I want to make my résumé look trustworthy with a clear and well- organized format. Thus, the format suits me best. My professional and educational background could lead me to the next better job. ○3 Look at your résumés (p.29). What kind of résumé format is it? ○4 Look at the résumés on pages 32 to 35. What kinds of résumé format are they? TASK 1 Suppose that you graduated and want to apply for a job (See job adverts in Appendix A). Write a résumé for this job. Supply additional information if needed. Due: ___________________________ 31

Résumé □1 PAPHATSON NAPAKAEO 487/56 Srisuriyawong Rd., Mueang, Ratchaburi 70000 08-8484-0799, [email protected] POSITION SOUGHT: Process Engineer EDUCATION: B.Eng. (Chemical Engineering) – in progress 2018 – present Faculty of Engineering Burapha University 2015 – 2017 169 Longhad Rd., Mueang, Chon Buri 20131 High School Certificate Benjamarachuthit Ratchaburi School Mueang, Ratchaburi 70000 EXTRA-CURRICULAR ACTIVITIES: 2018 – 2019 Committee member of CHEMICAL ENGINEERING CLUB Burapha University, Chon Buri 2018 Camp leader of VOLUNTEER TEACHER CAMP 2016 – 2017 Doi Lan, Chiang Rai Committee member of ART AND ENVIRONMENT CONSERVATION CLUB Benjamarachuthit Ratchaburi School, Ratchaburi PROFESSIONAL EXPERIENCE: June 2019 – present Barista (Part-time position), Starbucks Coffee Chon Buri Branch, Central Plaza Chon buri Mueang, Chon buri 20000 March – May 2019 Trainee, PTT Global Chemical Plc. 59 Ratniyom Road, Noenphra, Mueang, Rayong 21150 SPECIAL ABILITIES: AUTO CAD, ECLIPSE, Microsoft Word, Computer Skills Excel, PowerPoint Intermediate English Elementary Chinese PERSONAL INFORMATION: Gender Female Date of Birth December 17, 2000 Marital Status Single 32

REFERENCES: PAPHATSON NAPAKAEO page 2 Dr. Soipatta Soisuwan Lecturer and Academic Advisor Department of Chemical Engineering Faculty of Engineering, Burapha University 169 Longhad Rd., Mueang, Chon Buri 20131 0-3810-2222 ext. 3300, [email protected] Ms. Ratchanee Maklai Plant Manager (Rayong) PTT Global Chemical Plc. 59 Ratniyom Road, Noenphra, Mueang, Rayong 21150 0-3899-4000, [email protected] 33

Résumé □2 Robert McFarland 123 Middlesex Street  Wethersfield, CT 12345  (123)555-1234  [email protected] Construction Dispute Consultant HIGHLIGHTS OF QUALIFICATIONS  16 years as construction consultant and owner of mid-sized construction firm.  Extensive experience in woodframe construction.  Skilled at resolving contract disputes. RELEVANT EXPERIENCE Construction Business Management  Built a prominent construction business that grew from 0 to 250 employees and from annual gross of $25K to $9M in six years.  Managed approximately 300 construction projects, including: New commercial buildings Commercial tenant improvement New and remodel residential work Structural rehabs  Oversaw 500,000 sq. ft. per year wood framing operation. Problem Resolution  Successful negotiated numerous contract and labor disputes, initiating compromises that led to resolutions of up to $125K.  Collaborated with architects and owners to create most cost-effective designs on projects up to $2.5M in value, frequently requiring resolution of computing interests.  Continually generated technical and interpersonal solutions that met tight budget and time constraints. Presentations  Wrote hundreds of analyses for construction projects, focusing on financial, safety, and time issues.  As guest lecturer at local community college, spoke on resource-efficient construction. WORK HISTORY Construction Consultants / Contractor, Cosgrove Contractors, 2006 – present Hartford, CT President / Operation Manager, Golly Co., West Hartford, CT 1996 – 2006 General Contractor, Ruby Construction, Hartford, CT 1990 – 1996 EDUCATION B.A., Religious Studies, Springfield College, Springfield, MA (Ireland, 2012, p.71) 34

Résumé □3 MAUREEN TEETON teetondesign.com linkedin.com/maureenteeton 14 Blackely Avenue Los Angeles, CA 12345 twitter.com/maureenteeton 123-555-1234 [email protected] WEB DESIGN  Five years experience designing websites; recent projects include database-driven and content management sites.  Solid visual design skills; fluency in design and development software.  Comfortable with client interactions and team collaboration. TECHNICAL SKILLS Flash AJAX CSS Javascript AdobeSuite HTML XHTML MySQL Codelgniter D HTML Document Object Model (DOM) PROFESSIONAL EXPERIENCE 2009 – pres. BioTech Inc., Los Angeles, CA Lead Web Designer  Conceptualized and managed the design and development of a database- driven site, which involved a content management system.  Front-end development included hand coding of html, flash design and development, and use of Adobe suite of applications.  Designed and developed interactive projects such as banner ads, response forms, flash movies, ecommerce, and html emails.  Collaborated with usability team to produce user-centered design. 2006-09 BooksGalore..com, Ventura, CA Web Designer  Maintained and upgraded database-driven site for this mega online bookseller.  Worked on team to develop site’s book club blog, using content management system. 2004-06 Bellwether Publishing, Santa Barbara, CA Graphic Designer  Designed book covers and promotional material, working primarily with technical manuals and textbooks.  Assisted in annual update of cover art of the Who Done It series, which incorporated the well-established brand logo of 21 years.  Assisted in expanding publisher’s website to include author videos and webinars. EDUCATION BA, Major: Graphic Design, Minor: Web Design, 2004 Pacific School of Graphic Design, Los Angeles, CA PROFESSIONAL GROUP Web Dudes IT Online LikedIn web-related group (Ireland, 2012, p.256) 35

Module 3 Cover Letters & Application Forms Learning Goal Students can write a cover letter and fill out a job application form with correct words and expressions. Learning Objectives 1. Students can describe major parts of a cover letter. 2. Students can write of cover letter for their resumes. 3. Students can apply words and expressions used for filling out the form. Get Started ○1 Are these words the same or different? Check the meanings of these words from online dictionaries.  A cover letter  A covering letter  An application letter  An employment letter  Look at the image below. What does it imply? 36

Lesson A: What is a cover letter? ○1 What is a cover letter? Why is it so important? Read the following passage and discuss with class. Your cover letter is a potential employer’s first impression of you and can be the most vital part of the application packet. A well written letter entices the employer to read your resume. A poorly constructed cover letter may doom your resume to the “No Need to Read” pile. The same can be said for a college or scholarship application that includes an introductory letter. It is important to highlight your skills, knowledge, and experience. These will indicate what you can contribute to the company or school. Effective cover letters must convey a sense of purpose and project enthusiasm. A “form” cover letter rarely does this. Researching the employer, college, or scholarship prior to writing the cover letter will give you the opportunity to effectively personalize your letter. 1. Always include a cover letter when mailing your resume. A letter of introduction will prove useful when applying to colleges. It may act as the basis for a college essay or it may be a useful addition to an application packet. 2. Unless the advertisement specifies “no phone calls please” and the name is not given in the ad, find out the name and title of the individual who will be receiving your letter. Make sure you spell the name properly and get the proper abbreviation (Mr., Mrs., Ms.). Do not use “form” letters or photocopies. Personalize each letter. If possible, explain why you want to work for the organization or attend the school. 4. Use a proper business format for your letters. 5. Make sure the letter is PERFECT! Spelling, punctuation, and grammar count. Have someone proofread the letter before mailing it. 6. Create the letter on a computer word processing program (Microsoft Word, WordPerfect, etc.) and use a laser printer, if possible. Use good quality paper. Cheap, flimsy paper makes your application seem very ordinary. However, do not use flashy colors! 7. Utilize a one inch margin on all 4 sides. This white space draws the reader to the body of the letter. 8. In the opening paragraph, tell the reader the purpose of the letter. 9. Use “I” statements and action verbs when describing your experience. 10. Get to the point! Employers do not have the time to read lengthy letters. A cover letter should never exceed one page. 11. Focus on the specific skills and interests you possess that you can offer the employer or college. Concentrate on skills which match the advertised employment qualifications or the desired program of study. Stress what you can do for the company or college, not what the company or college can do for you. Sound upbeat and confident. Sell yourself! 37

12. Don’t mention salary expectations unless the advertisement specifically requests it. In that case, the best strategy is to give a range. For example, “My earnings have ranged from $7.00 to $10.50 per hour in the various sales positions I have held.” 13. End by thanking the reader and stating that you look forward to meeting with them. Make a specific suggestion for the next step of the process and follow up as promised. Before mailing a cover letter, can you answer the following questions with a “Yes”?  Is it clear? Does it state exactly what I want it to state?  Is it concise? Does it state what I want it to state in the fewest possible words?  Is it well organized?  Am I projecting to the employer or college the contribution I can make?  Have I stressed areas in my experience and/or education that are relevant to the person reading it?  A cover letter usually consists of 11 parts. Label each part in the following cover letter. 1ST MAIN PARAGRAPH INTRODUCTORY PARAGRAPH 2ND MAIN PARAGRAPH HEADING CLOSING PARAGRAPH SALUTATION COMPLIMENTARY CLOSE SIGNATURE ENCLOSURE INSIDE ADDRESS NAME 38

PARTS OF A COVER LETTER SAMPLE LETTER HEADING Your Mailing Address City, State Zip Code Today's Date (4 “Return\"s or “Enter”s on Keyboard) INSIDE ADDRESS Employer’s Name Job Title Business Name Business Address City, State Zip Code SALUTATION Dear (Mr./Mrs./Ms.) (Use the name of the person that will read the letter), INTRODUCTORY PARAGRAPH In response to the February 24th advertisement in the Bangor Daily Tell why you are writing. News, I have enclosed my resume for the Receptionist position. 1ST MAIN PARAGRAPH I have two years of prior work experience as a receptionist with XYZ Telecommunications. My work has involved answering ten incoming lines Describe your qualifications. and greeting customers in a fast-paced office setting. I have also been Sell your skills and knowledge. responsible for all incoming and outgoing mail, as well as purchase Tell why you are interested in orders. I am very detail oriented and able to handle multiple tasks the company or college. Point simultaneously. out any related experience you have. 2ND MAIN PARAGRAPH I am currently completing an Associate Degree in Executive Administrative Assistant at Northern Maine Technical College. In Continue to describe completing this program, I have gained valuable experience in several qualifications. Highlight computer programs including Microsoft Word, Excel, and Access. relevant training or classes Additionally, my training has provided me with the skills to reach my goal that relate to the job or major of office management. for which you are applying. CLOSING PARAGRAPH I welcome the opportunity to discuss my qualifications with you in person. I can be reached at (207) 555-1234. Thank you for your time and Close by thanking the reader consideration. and requesting an interview. COMPLIMENTARY CLOSE Sincerely, SIGNATURE (4 \"Return\"s or \"Enter\"s on keyboard) NAME Joe Doe ENCLOSURE Enclosure This indicates that you have 39 enclosed other items (resume, transcripts, etc.) for the reader to see.

SAMPLE COVER LETTER #1 5 Atkins Avenue Northville, ME 04400 January 3, 2003 Ms. Christine Bailey XYZ Law Offices 123 Main Street Auburn, ME 04210 Dear Ms. Bailey, This letter is in reference to the paralegal position that was listed through Central Maine Technical College's Career Center. I am familiar with XYZ Law Office's recent growth and I am confident that my skills and qualifications will benefit your company. I am eager to utilize my research and writing skills while working as a paralegal. My academic courses at CMTC have required many research papers and projects. I have a tremendous capacity to undertake research and report findings in clear and concise fashion. I work well under the pressure of deadlines, and I have been involved in many group projects. My work experiences have taught me that one must be prepared to work beyond the typical forty-hour week to achieve success. I am willing and able to do so for XYZ Law Offices. Your consideration of my credentials would be greatly appreciated. I will call you next week to confirm your receipt of this letter and enclosed resume. Please feel free to contact me if you require additional information to support my candidacy. Sincerely, Signature Joseph Smith Enclosures 40

SAMPLE COVER LETTER #2 60 Treeline Drive Springfield, ME 04040 (207) 555-9335 June 23, 2002 Ms. Jean Quimby Personnel Manager Campbell's Soup 65 Cedar Grove Ave. Bangor, ME 04222 Dear Ms. Quimby, A mutual friend, Troy McClure, mentioned to me that you may soon be looking for an individual in your Customer Relations Department. Please consider this my application for a position at Campbell’s Soup Limited. I have two years of experience as an Administrative Assistant, working with senior staff in the Customer Relations department. I am a well-organized, highly motivated individual who enjoys the challenges of working in a fast-paced office environment. I have strong communication and computer skills, including a working knowledge of Windows 98 and Microsoft Word as well as Microsoft Excel. I also have experience in dealing successfully with a variety of customers. Enclosed is my resume for your consideration. I will call you in a week to further discuss this position and to arrange a time that we can discuss my resume in further detail. I can be reached at the above number day or evening. Thank you very much for your time and consideration. Sincerely Signature Maude Flanders Enclosure 41

Complete Akiko’s cover letter with words in the box below. Akiko Tanaka 52 Orchard Street London W2 3BT Mobile: 07960 999999 [email protected] 3 August 2016 Fortnum & Mason's 181 Piccadilly London W1A 1ER Dear Human Resource Manager, Re: Job as a part-time sales assistant (reference: JBW5014) I would like to (1)_____________ for the job of part-time sales assistant in the food section of Fortnum & Mason's in Piccadilly, as (2)_____________ in “Recruit Now” on 2 August. Please find (3)________________ a copy of my CV. My previous jobs include two years as a sales (4)_________________ in an organic food shop in Japan. This has given me (5) _______________ of dealing with customers, as well as cashier skills and a basic (6) _____________ of food retailing. I have been living in London (7) ____________ last September, and am currently studying English at a (8) ____________ school. I have good English communication skills (recently I passed the Cambridge First Certificate in English exam). My fluency in Japanese may be useful when (9) _______________ with your Japanese customers. I am an enthusiastic worker, and enjoy (10) ___________ in a team. My student visa (11) ____________ me to work up to 20 hours per week (or longer during my school holidays), and I could (12) ______ work immediately. I would welcome the opportunity to (13) _____________the job vacancy with you on the telephone or at an (14) _______________. I can be contacted most easily on my (15) ___________ telephone or by e-mail (see details at the top of this letter). Yours faithfully, Akiko Tanaka Akiko Tanaka advertised / apply / assistant / attached / dealing discuss / entitles / experience / interview / knowledge language / mobile / since / start / working 42

Lesson B: Online Résumé and Online Applications Job Tips When will you send your letter via email or snail mail? Basically, if the company has a website and conducts recruiting online, send your resume via email. If the company does not have a website, use a traditional postal service. Writing Using appropriate language Tips  Whether applying online or sending your cover letter through the post, it is important to write using appropriate language. Although informal language may sometimes be acceptable in cover letters, more formal alternatives will create a more professional impression. ○1 Complete the following table using the words in the box. about additional contact employer employment ensure give looking more receive request require show talk about tell want Informal Formal get 1 receive extra 2 3 would like need 4 5 discuss get in touch with 6 7 concerning/regarding make sure 8 9 provide somebody with 10 inform boss 11 12 further/greater 13 searching ask for 14 work/job 15 16 demonstrate ○2 Complete the following sentences using the formal words in Exercise ○1 . 1 I am writing in response to our telephone conversation on 9th May the secretarial vacancy. 2 I have recently graduated with a Master’s degree in computing and I am currently for suitable in the electronics field. 3 I would appreciate the opportunity to meet you, where I could my skills, capabilities, and professional experience in detail. 4 I would be happy to you further references should you require them.* 5 Should you any information my application, please do not hesitate to me.* (*should = if) (This part is adapted from: Downes, 2008, p.43-44) 43

A Cover Letter ○1 Read the suggestions for email etiquette. Decide whether each statement is for Online Application true ()or false (). 1 Write a subject line that is outstanding and meaningful to the recipient. 2 Begin your email politely with “Dear sir or madam” or “To whom it may concern”. 3 As the recruiter might get hundreds of emails, the first sentence of your email should capture the reader’s attention. 4 Make sure that your email sounds like a form letter. 5 Your email should be short, break into short paragraphs, insert a space between each paragraph, and create bullet (or dash) point statements. 6 Use a friendly but professional writing style. 7 In the last sentence, you should suggest that you’d like the next step – a job interview. 8 End your email with a friendly closer such as “Bye bye” or “Best wishes”. 9 You have no need to write a note of how you are sending your résumé (e.g. Encl.) because the reader can notice what is attached with the email. 10 Sending email needs to be fast, so a typo or misspelling is acceptable. ○2 Read the emails. What are the relationships between each applicant and recruiter? (Adapted from: Ireland, 2010, p.139-142) □a Subject line: Wheaton alum seeks R.N. job at Alexander Hospital Dear Mr. Forman, You currently have an R.N. job opening at Alexander Hospital, which I would like to apply for. I recently received my R.N. from the state of Maine. You’ll notice in my attach resume (also in this email) that I am a Wheaton graduate (class of 2003). I see from your LinkedIn profile that you also graduate from Wheaton. I’m not sure when you were there, but perhaps we shared some professors. I am available for employment within the month. Please call me at your convenience (123-555-1234). Thank you, Liz Blanton Resume attached and below 44

□b Subject line: Henry Hobbs sent me Dear Mr. Hemmingway, Henry Hobbs and I have been friends for some time. Based on his knowledge of my professional qualifications and character, he strongly recommended I apply for your sales associate opening. Is there a time this week or next when we could meet? In the meantime, please find my resume attached (and immediately after this email message). Thank you! Christopher Listing Attachment: resume □c Subject line: Holloway Resume for Web Designer Dear Recruiter, Your post on Craigslist grabbed my eye for the following reasons: - I have three years’ experience using WordPress to create nonblog sites. - My B.F.A. from Hamlyn’s School of Design included computer graphics. Please take a look at my portfolio in online subscription services is where I fall short; however, I have no question that I can research this and come up to speed well within your timeframe. I’d appreciate a phone conversation to discuss the project specs. I can be reached at 123-555-1234. Thank you! Rosita Holloway Resume follows ○3 Answer the questions. Who… 1 graduated from the same college with the recruiter? 2 doesn’t know who the recruiter is? 3 was recommended by casual acquaintance about the job? 45

Job Tips Most job boards and individual company websites have an opportunity for Résumé bank applicants to write a cover note. It is like a cover letter and a cover email, but the writers do not know whom they are writing to. Your résumé is stored in a résumé bank. The company that is interested in your data will pick up your data. Furthermore, a cover note is not as long as a cover letter. Some sites limit the number of characters you can enter. Distinguish the differences. A Cover Note ○1 Read the following texts. Label each part with the correct topics. a addressing b closing c contact information d reasons why you are submitting your résumé □a Dear Recruiter, 1 After much research about GoElectrict, I feel certain my résumé will be of interest to you. I am particularly interested in working in the Solar Power unit of your 2 organization, where I believe my recent experience in solar panel development will be useful. My current job is very flexible, so I can meet with you by phone or in person at your convenience. Please contact me at 123-555-1234. 3 Thank you! 4 Aaron Smith □b Dear Recruiter, 5 Thank you for discovering me on Monster.com. If you’re looking for an energetic new grad to fill a research position in a law firm, here I am! I can do everything from 6 filing to using LexisNexis. And if there’s something I don’t know, I’ll learn it quickly. My references include lawyers who supervised my internship at Handler and Grissons Attorneys, and my instructors at Lessonson’s Paralegal School. I am eager to start my career in the legal field, and I welcome your responses to this post. 7 Thank you, Cecily Ambrosio 8 (Adapted from: Ireland, 2010, p.139-142) 46