HMT_20 Year Brochure

Hallmark Travel c2e0leyberaatirnsgof Magic Moments 1990 – 2010 b a d c a) Cutting the ribbon at our official opening ine September is Melvin Phillips and Phillip Briggs. f All smiles from just two of the original team, Charmaine and Sheila at either end of the line-up b) Christmas 1990, Shirley Stimpson won a P&O ferry ticket for her slogan: “The service is fine, location divine, beats the rest, Hallmark is the best!” Here she is with Ros Anson from P&O European Ferries, and the Hallmark Travel girls in fabulous Korean National dress, donned for Christmas Late Night Shopping in town c) Dame Edna marks her approval of our Aussie Specialist status and drops in for a Castlemaine 4X or 2! d) ABTA Approved! Left to Right: Charmaine, Charlotte Hunt, John, Sue Manley and Sheila e) Then f) …and NOW. Left to right: Back row – Louisa, Gill, Gabriele, Louise and Dot. Front row – Steph, Sheila, Charmaine, Gemma and Jo

Magic Moments of 1990 b...The Indian Ocean! a c d a) ‘Little Ben’, Victoria, Mahe, SeychellesThese Magic Moments were made possible by Elite Vacations b) The beautiful beaches of the Maldives c) A pensive moment by the giant lily pads in the Botanical Gardens in Mauritius d) F eeding the giant tortoises, natives of the Seychelle Islands

Magic Moments of 1991...in Canada! a ba) Our 1st birthday party coincided with d our membership of IATA – what a lot of doors that opened! Left to Right: Sheila, c Sue, Charmaine, Charlotte and Louise Greenwood eb) O ne of our guests of honour at our 1st Birthday party was Jason Kee of Canadian Tourism who presented us with our certificate for qualifying as a Canadian Specialistc) M ounties, moose and lumberjacks – we know all about Canada!d) Canadian-bound clients and their adventures David and Mavis Coulson and Pam and Frank Jones displaying their Hallmark Travel t-shirts on Vancouver Islande) G etting wet in Niagara Falls! Another work trip for, left to right: Travelpacks’ Dino, Titan Tours’ Tony and Tom from Travel 2Hallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Canadian Tourism CommissionCongratulations and warmest thanks to Charmaine and the team at Hallmark Travelfor keeping their clients exploring Canada for the last 20 years! We look forward to20 more!Rupert, Nico, Roger and the team at the Canadian Tourism Commission

Magic Moments of 1992 c...in New Zealand! a b d a) R eady to take the Shotover challenge? David Holland of Travel 2 and Charmaine b) Gordon and Brenda Wilkinson on the White Water Challenge c) Kia Ora Aotearoa! d) The Kirra Motorhome at our 10th f e Birthday Party e) Keith and Jo Visser visit Fox Glacier 2010 f) While Janet and Bob Hodge enjoy the Lake Shores of Waneka g) M ighty and Magnificent Mount Cook – a magic moment caught on camera by Helen Cooper 2009 h) Graham Thurston’s ‘Mirror Vision’ ing 2007 reflects the unchanging beauty of h New ZealandHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Kirra ToursHallmark Travel has supported Kirra Tours since we first opened our UK office in 1990.Charmaine and her dedicated team provide a fantastic face to face service to our mutual clients and ensure that thehigh standards we endeavour to deliver in New Zealand are set from the beginning of the clients’ itinerary planning.We especially enjoy meeting Charmaine’s clients at their New Zealand open evenings and congratulate all at HallmarkTravel on their 20 years of fantastic enthusiasm and passion for delivering the best holiday experience possible.Thanks and well done!Nona JacksonUK Manager

Magic Moments of 1993...a bit closer to home! a d b c a) A chance to prove our excellencee against our competitors! We were nabbed! Every week in our trade press, a few poor unfortunate agencies are called upon by a ‘mystery client’. You just have to hope that if it ever happens to you, it won’t be a ‘bad hair day’! East Grinstead fared quite well with all the agents giving a fair 3-star service. b) J udi Welch and Wendy Tester won us the 3 globes from the “mystery client” c) C ongratulating Richard English of RE Training on the publishing of his book The Travel Agents Guide to Successful Selling. d) T ours and short breaks are a regular treat with Sheila’s (on the left) TLC! e) In 1991, we were first to see the Eden ProjectHallmark Travel…we know because we’ve been there!www.hallmarktravel.com £20Enjoy aThese Magic Moments were made possible by Grand UK Holidays discountCongratulations to Hallmark Travel on 20 years of unrivalled service!Grand UK Holidays have enjoyed a long and successful relationship with Hallmark Travel and we are delighted to playa part in their 20th Anniversary celebration with an exclusive £20 per person discount* off any holidays featured in theGrand UK 2010 summer brochure. We look forward to many more years working alongside Hallmark Travel promotingsales through our escorted holiday programme and exclusive group departures that have continued to be well supportedby an ever growing number of loyal customers! Remember our Festive Breaks and Spring 2011 holidays are featured inour recently launched Winter brochure, which also includes details of our latest hotel acquisition!*The £20 per person discount applies to new bookings for holidays featured in our2010 Grand UK Summer Brochure and is valid for new bookings confirmed between17 May 2010 and 30 June 2010 – exclusive to Hallmark Travel.

Magic Moments of 1994...Bonjour Canada! b c a) E dward Fursdon wrote to us about his trip to Canada and called it “A Dream Come True”. This is his photo and a his inspiration for the story which was printed in our Newsletter in 1996. b) H allmark Travel’s all male staff line up in 1997 – Left to right: Barry Miles, Paul Newman and Guy Cassidy c) ‘Evening Light at Coal Harbour’ – a first prize Shutterbug winner by Tony Blunt in 2000 d) A Canada Evening Special… Andrew Edmonds of Air Canada generously supplied the prize of two tickets to Nice to Warren Frantz, who correctly answered our Air Canada Quiz Questionnaire dHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Air CanadaAir Canada congratulates Hallmark Travel on their 20th Anniversaryand we look forward to partnering with them for the development offuture business to CanadaBob Atkinson

Magic Moments of 1995 c ...cruising! a b d a) b) and c): ship visits are great fun, and we always enjoy Fred Olsen’s hospitality and lunch! d) G uy Cassidy and Becky (then) Jenkins displayed their hard earned PSARA Certificates (1996) PSARA is now ACE – Association of Cruise Expertsf e e) Richard Cutler congratulates our Sailaway Competition Winners – Gordon and Brenda Wilkinson (1995) f) T he idea of running a fully bonded commercial business within Crawley College and offer hands-on experience to the students in a real life situation was a challenge not to shy away from! We launched ourselves to Crawley Society with a big party! g) R oxanne Schumacher of Canada 3000 g signs in to join the party Hallmark Travel…we know because we’ve been there! www.hallmarktravel.com These Magic Moments were made possible by Fred Olsen Cruise Lines Fred Olsen Cruise Lines would like to congratulate Hallmark Travel on their 20th Anniversary We at Fred Olsen Cruise Lines understand the importance of personal service and making all our passengers feel special – this is why we work so well with Hallmark Travel and look forward to welcoming their clients onboard a Fred Olsen cruise. Looking forward to another 20 years! Suzanne Robinson Area Sales Executive

Magic Moments of 1996...we’ve got Europe, covered! c a d ba) S t Basil’s Cathedral – a breathtaking e moment for Jackie Gitthens (2009)b) G eorge Easterbrook’s ‘Trevi Fountain’ was our Shutterbug winner in 2001The girls at Hallmark Travel have hadsome magic moments too….c) Bruges brightened Gill’s short breakd) And Jo was gone in Gozo!e) Dot was delighted in Germanyf) While Gaby just gazed in awe at the Pyramids of Giza fHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Insight Vacations and Trafalgar ToursInsight Vacations remains committed to the ideals of the Golden Age of Travel and has redefined escorted touring tooffer comfort, enjoyment and value. We pride ourselves on delivering expertly planned itineraries, with impeccablepersonal service and no attention to detail is spared. It’s these shared values which make Insight Vacations andHallmark Travel such a great team!For over 60 years, Trafalgar Tours have been revealing a kaleidoscope of destinations to English speaking travellers fromaround the World. Whether by land, rail or sea, our escorted tours are the perfect way to see, experience, touch andtaste the many wonders of Trafalgar’s worldwide destinations. We’d like to congratulate Hallmark Travel on providing 20years of unforgettable travel experiences.Greta Stonestreet, Sales Manager

Magic Moments of 1997 ...Oh Canada! a b a) This year we collected our AAA award (Agents Achievement Award) at the Dorchester Hotel in May. We won first prize for the Best Leisure Travel Promotion awarded by thec travel industry. It was the first time the travel trade had acknowledged travel agencies’ contribution to tourism and thanked us for the interest we stir up in the travelling public. Our award was won particularly for our Best of Canada evening. b) ‘Reflections of Heaven’ in Canada won 2nd prize in our Shutterbug 2001 competition – taken by Tony Stevens c) D id you spot the Maui four-wheel drive camper up at Moat Pond? Ross Grundy drove it down to East Grinstead after we challenged him to a friendly badminton match! The Hallmark Travel Team won, of course. d) And our first Hallmark Travel baby d arrived in April – thanks to Olive and her husband Nick – presenting Claire! Hallmark Travel…we know because we’ve been there! www.hallmarktravel.com These Magic Moments were made possible by Travel Alberta Thank you for everything you and the team at Hallmark have done for Canada and Alberta over the last 20 years Charmaine. It has been a real pleasure working with you and knowing everything we’ve done together has been in safe hands. Here’s to the next 20! All the best Travel Alberta

Magic Moments of 1998 b...Bienvenue to Canada andto our Customer Shows! ac d g M eridian Hall presentations for thatf ‘something special’, but where…? i a) Canada? What has Jonathan from e 1st Class Holidays on offer? b) T ake a tip from a Mountie – Simon Casson (1997) c) C ayman Islands? Lawrence and Julie Miles considering the Caribbean with Sarah Wilson of Harlequin Holidays and Jayne Maloney of Cayman Islands  Tourist Office d) USA? Some mousey-business e) A Cruise? Sail away with Norwegian Cruise Lines and Liz Mortimer of Trans Pacific Holidays h or how about a trip to Hawaii? f) Canada calling! g) T he ‘Lovely Lake Louise’, by Richard Cutler h) If it all gets too much, have a drink with me and Will, then Manager of East Grinstead’s Wine Cellar i) T he Staff of ’98 who welcomed  you to the show j) and a quiet bench to take in all the Canadian scenery – picture by j Gordon WilkinsonHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by 1st Class Holidays1st Class Holidays have worked closely with Hallmark Travel for well over a decadeand class their staff as close friends. We have always been extremely impressedwith the professionalism, dedication and passion they share with us for Canada andcouldn’t recommend them highly enough. They are always friendly and helpful withthe sole intention of booking the best possible holiday for their clients. Thanks for allyour support!10

Magic Moments of 1999...Keeping right on track abc a) G ’day Aussies! b) A 1990’s line up – Aussie hats for Aussie Experts – left to right: Charmaine, Charlotte, Sue and Sheila d c) T he Australian Tourist Office chose our newsletter as Best Aussie Specialist Newsletter and we were a finalist in the year’s Agent Achievement Awards. f d) C ouncillor Richard Lawrence, the East Grinstead Town Mayor launched our Open Day in January, pictured here with his wife. Margaret Lawrence e) This year Bermuda Tourist Office described us as ‘evocative’ and e awarded us the Travel Agent award for Excellence. Here is Anne with Jas Anand and our ‘trophy’ framed map of the Island. f) ‘The Kingston Flyer’ – New Zealand picture by Rod Wright Hallmark Travel…we know because we’ve been there! www.hallmarktravel.com These Magic Moments were made possible by Rail Australia Congratulations Charmaine and the team and thank you for your support in selling Australia). Great Southern Rail are the proud operators of Australia’s Great Train Journeys that include The Ghan, Indian Pacific, The Overland and The Southern Spirit. As we are celebrating 40 Years of the Indian Pacific this year, why not join with us and Hallmark Travel who are celebrating 20 years, and look at some of the great rail offers now available for travel in Australia 11

Magic Moments of 2000... a db ec a) and b) Working again, checking the water temperature at Dunn’s River Falls in Jamaica c) Rum Punch anyone? d) A magical moment with the g Dolphins at Dolphin Cove, Jamaica, and Caribbeanf Tourism Organisation’s Sarah Ruddick (in the middle) e) Back at work to tell the others, is Alice Blaine, while Becky Barker enjoys hearing about Alice’s trip to Tobago (2002) f) P at Saunders receives her City Flyer ticket, as winner of our Balloon race. Pat’s balloon went all the way to France! g) Our Caribbean stand at Hoskins Garden Centre – a charity fund raising event for Cancer ResearchHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Jamaica Tourism 12

...and we’ve gone Caribbean crazyat our 10 years old party! ab d a) C ongratulations and well done! b) Champagne, speeches and flowers… did you help us to celebrate our 10th e birthday? c) T he Buffaloes, keeping up the tempo and providing some of the entertainment d) Gold Status Experience – next step? Platinum c e) S t Lucia – beautiful and iconic island of the CaribbeanHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible byThe BodyHoliday at LeSPORTThe BodyHoliday at LeSPORT in St Lucia would like to thank HallmarkTravel for all their support over the years and wishes them a fabulous20th birthday. The Hallmark team know too well that when they have acouple or a single traveller wanting a relaxing and rejuvenating retreatwhere activities and spa treatments are included – The BodyHoliday is theperfect place to recommend to their clients 13

Magic Moments of 2001...and we went down under! bc ae a) Rita Leaman at Sydney’s Olympic Stadium. “Yes, I know it’s Upsideg Down, but I’m here! f d b) J anice Kurrle of APT and Christina Suarez from Northern Territory Tourist Commission visited us to promote their new brochure, Mandy Gamon said the G’days. c) Finding your way at Cape Reinga – the northernmost point of North Island New Zealand – photo by Rod Wright and d) the Hallmark children taken 15 years previously e) Rod Standing’s 1st prize Shutterbug picture “Looking for the Picton Ferry” (2004) f) 2001 – our prize of 12 bottles of Champagne for the Tony Piper Foundation in aid of Cancer Research. Left to right: Charmaine, David Stitchman and Anne Knight. g) L ouise from Anzcro – working hard to bring the best of DownUnder to our clients at our Extravaganza (2009)Hallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by AnzcroAs an independent tour operator offering tailor-made specialist holidays to our clients, we feel it’s important to work closely with localcompanies who specialise exclusively in each destination. ANZCRO (the Australia and New Zealand Central Reservations Office) is asmall New Zealand owned company who specialise entirely in New Zealand and Australia, working closely with many local tourismoperators to offer our clients a truly personal experience in each country. Our relationship with Hallmark Travel has developed overthe years due to our local expertise and range of options available in these regions. We enjoy offering an exceptional service to ourmutual clients and being able to tailor-make each individual itinerary according to our clients’ wishes, whilst also offering advice onyour itinerary, driving distances, accommodation and sightseeing options. Whether you’re looking for a boutique bed & breakfast,a unique sightseeing experience, or simply a more affordable local car hire or campervan company, inconjunction with Hallmark Travel, our in-depth local knowledge on both the destination and the wide range ofholiday options available are unsurpassed and, we look forward to welcoming you down-under very soon. 14

Magic Moments of 2002...and China! b a c a) “The Great Wall of China” – the winning photo of Shutterbug 2000 by Tony Elder b) ‘Taste the Experience’ – our evening of Chinese dishes, delicacies and a Wendy Wu Presentation at the Evergreen Restaurant in East Grinstead. Left to right: Charmaine, Karen Millward of Wendy Wu and Dorothy c) ‘Up close and personal’ to a Terracota Warrior – he’s quite friendly really!Hallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Wendy Wu ToursFor over 10 years Wendy Wu Tours has been sending clients to Chinaand IndoChina to show them the wonders of the Far East. Our tourswill take you to many famous places such as the impressive Great Walland the Army of Terracotta Warriors in China to the stunning Temples ofAngkor in Cambodia. With our fully inclusive packages including all flights,accommodation, tours, meals and even your Visa, booking a Wendy WuTour with Hallmark Travel could not be easier! 15

Magic Moments of 2003 c...Wild in Africa! a bd a) Interesting shops! b) Jambo Harbari! c) T his ‘Young Warrior’ took 1st prize for Margaret Lawrence in our Shutterbug competition 1998 e d) ‘The Thorn Tree’ – our 1997 winning photo by Mervyn Seltzer e) Hallmark Travel’s Dorothy took this picture on a ‘working’ trip to Cape Town f) ‘Lazy Days’ another winning photo from Africa by Donna Elder g) We went ‘Out of Africa’ in 1991g to promote the wonders of f Africa. h Left to right: Charlotte, Louise, Sheila and Charmaine h) ‘King of the Jungle’ by Graham RussellHallmark Travel…we know because we’ve been there!www.hallmarktravel.com These Magic Moments were made possible by Page and Moy We’ve been working with Hallmark for some years now and delighted to be part of their 20 year anniversary celebration. They are a great agency whose knowledge and level of service is impeccable.16

Magic Moments of 2004...and love is in the air! ba c a) a nd b) Jimmie Dorrington booked a surprise trip to Paris for his girlfriend Claire Watson’s birthday. He even arranged her time off work without her knowledge! On the second night, at the Eiffel Tower, he asked her to marry him and even produced a ring which fitted perfectly! How romantic and such a perfect place to say ‘yes’ c) a nd d) Double take for two nominations d this year – Best Travel Agency and Best Proprietor from TIPTO (Totally Independent Professional Travel Organisation) e) Long Live Romance! And romantic clients! Alice and Ian’s trip to New York melted our hearts. After 7 years, on 7 January, on a cold, crisp day, Ian proposed – a traditional down-on-one knee proposal, on the ice rink in Central Park. Of course she said yes! Warming up to champagne back at the Plaza Hotele (in the background) they named the day, 7 months later – Lucky Sevens!Hallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible byClassic Collection HolidaysClassic Collection Holidays enjoy a great working relationship withHallmark Travel. Professional staff are always happy to find the perfectholiday. Congratulations to all staff at Hallmark Travel for reaching sucha milestone anniversary. 17

Magic Moments of 2005 c...and the U S of A! ba d a) Have a nice day! America! What a wonderful sight! b) C urly fries and burgers are not the only things on the menu! Our client At last we’re here! It’s nearly night. evening was great fun in the Jail of the Smith and Western restaurant in Where’s our hotel? Let’s get our car, Blindley Heath – picture with Craig of Travel 2 (far left) and staff of the We’ll have a good time I know by far, restaurant I love Atlanta I love its look! It’s the only one in my book! c) N orthwest Airlines’ Simon Letby sponsored the competition in our When the holiday comes to an end; newsletter – and here’s the winner John Halmshaw receiving his prize I will be sad it just depends, (1994) After all we are at home, Still, I will not have a moan, d) D avid Longmuir of Travel 2, charming the socks off a client at I will not be too bad, one of our ‘In Store’ Days (1998) Cause that’s the best holiday I have had. e e) A merica – a place to inspire you – a poem by Katy Hallmark aged 8 f f) And Lily Savage dropped in. Left to right: Charmaine, Dot, Lily, Louise and AnneHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Travel 2Travel 2 have specialised in long haul tailor made holidays for over 25years. Recognised as a market leader in its field, Travel 2 is delightedto work with outstanding independent agents such as Hallmark Travel.Charmaine and her team offer a high level of expertise which mirrorsTravel 2’s commitment to excellence of service in creating high quality,value for money worldwide holidays…here’s to the next 20 years.18

Magic Moments of 2006...we’re in Oz...so“where the bloody hell are you?”a) … so “where the bloody hell are a d c you?” f b eb) W ayne Newton of Qantas g h Holidays, working hard at our Holiday Extravaganza in 1999c) H allmark Travel is a member of Qantas Holidays’ ‘Global Achievers’, as our certificate shows and our presentation tells on our website: www. hallmarktravel.comd) Another, earlier Australia Night – here’s Gary Colishaw setting up the Qantas Airways stand (1994)e) A t Hallmark Travel we say “we know, because we go” and this is Gill’s picture of Cradle Mountain in Tasmania, taken on a ‘working’ trip in 2009f) The Coral Princess Cruise on the Barrier Reef, had 2 sets of Hallmark clients on one sailing – never met before but soon found they had something in common – Hallmark Travel! (2009)g) and h) and we still continue to study and qualify, to be the best we can. Our 2006 line up of certificates includes Australia, Dubai, Canada, Fundi (South Africa) and even City and Guilds! Left to right: g) Dot, Charmaine and Anne and h) Dot and LouiseHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Qantas HolidaysQantas Holidays presents an exciting range of accommodation, sightseeing, coach or rail touring, car or campervan hire andcruising throughout Australia, New Zealand, the Far East, Fiji, Tahiti and North America with stopovers throughout the world.From romantic holidays at resorts offering a little bit extra in terms of facilities, privacy and intimacy to adventure holidayscamping under the moonlit sky to pure luxury and indulgence through our collection of luxury resorts in premium locations,Qantas Holidays has something for everyone.Qantas Holidays offer more than 30 years experience to ensure value for money qualityholidays and as the only wholesale travel company owned by Qantas, we are the teamto trust when tailor-making your perfect holiday. With representatives in some 140 officesaround the world you can rest assured that wherever you are, you won’t be far from ourexpert staff who will be happy to help whatever your requirements. 19

Magic Moments of 2007 a) and c) The Taj Mahal in Agra is...India! the world’s greatest monument to Love and probably India’s c most famous icon. a b) ‘Taste of India’ – bringing the b spices and the flavours of India d to our clients at the Nizam Restaurant in East Grinstead with Saleem the owner. d) a nd e) 2007’s staff line up! Left to right: Katy, Anne, Gemma, Charmaine, Jo and Gill f) It’s not just elephants! This photo was taken by the youngest Shutterbug entry Daniel Jackson, aged 8, who visited the National Parks in India in 2009. efHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by TransIndusTransIndus is one of the leading specialist tour operators in the UK, offeringpersonalised tailor-made journeys throughout Asia. We are committed to quality,passionate about our destinations, value our clients and, offer reasonable prices.We are proud to generate well over half our custom from repeat clients andreferrals, whilst enjoying a client satisfaction level higher than 99%. We offeraward-winning holidays to India, Nepal, Bhutan, Sri Lanka, Japan, China,IndoChina, Borneo and Burma. 20

Magic Moments of 2008...flying down to South America!a a) Picture by Robert and Janet Hodge (2009): Peru – so b colourful and so interesting – this was a journey the length and breadth of the county b) Iguassu Falls – bordering three countries, landlocked in central South America. This was a magical holiday to Brazil for Sue and Graham Russell. (2009) c) M argaret and Barry Whale in Argentina, Bahai Lapataia, Tierra del Fuego, at the end of Route 6…no more roads here. Next stop? Antartica! (2010)c d) W e were one of Phil Avery’s e sponsors – a school teacher from Oxted on his adventure to Antartica. It was hard work training but Phil endured and enjoyed the experience for the Fuchs Foundation. e) W e couldn’t take you all the way to South America, but we did the next best thing…a ‘Taste of South America’ with lunch at the Llama Farm on the Ashdown d Forest.Hallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by The Holiday TeamThe Holiday Team wish Hallmark Travel many congratulations on 20 years ofdelivering outstanding value and service to the independently minded travellersof East Grinstead 21

Magic Moments of 2009...and time to spoil yourself! ba a) and b) ‘Bellini’ – that’s the name of an exclusive collection of travel agents, chosen by Orient Express for their experience and high level of service that goes with the brand name of Orient Express. Hallmark Travel is a Bellini member and was awarded a prize for Best Client Presentation at The Grand Hotel e Europe in Russia at their annual conference. c) a nd d) Our award was for a lovely themed evening at the Blue Bell Railway – fine food, a fine presentation and a tour of the train… quite a trip of nostalgia. Dot and Louise  helped out. e) and f) and Luxury – that’s the other hallmark of Orient Express c – luxury Spa Hotels, Unique buildings, traditional and iconic of their locations. We learned adf little more about Orient Express g Hotels at our Spa Night at The Felbridge Hotel. g) 2009 was a time to give something back too and we chose The British Heart Foundation, helping to raise £2000 from our Extravaganza Event – receiving the cheque is Barry PhillipsHallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Orient ExpressHallmark Travel: A friendly team, an impeccable service and 20 years ofexperience and knowledge of luxury travel… No wonder Orient Expresschose you to be a Bellini member of our top travel agents’ club. Here’s to20 more years!Manisha RathodLuxury Travel Specialist22

Magic Moments of 2010...sailing away to the future!ac b e cd a) Ship Ahoy! f b) The future? The website and the video clips on site, we can take you now to see the destination and help you decide, with our help, if it’s for you. c), d), e), f) and g) Cruising is a chance to wind down, go slow, and relax as Dot and I discovered on both Crystal Ships – Serenity and Symphony. ‘Working’ trips for us of course!Hallmark Travel…we know because we’ve been there!www.hallmarktravel.comThese Magic Moments were made possible by Crystal CruisesCrystal Cruises celebrates 20 years in 2010On 20th July 1990, Crystal Cruises embarked on their first cruise and ever since they have constantly strived tooffer their guests not only the very best in space, choice, service and value but in innovative enhancements andup-to-the-minute facilities on their two fabulous ships. Now in 2010, 20 years later, they have been voted theWorld’s best by readers of Conde Nast Traveller more times than any other cruise line, hotel or resort in history.To celebrate their 20th Anniversary and to thank guests for their loyalty throughout the years, Crystal Cruises areoffering special gifts, including fantastic savings of up to £3,356 per couple, spending credits of up to $2,000 per couple to spend as youwish during the cruise, FREE flights, FREE cabin upgrades, FREE child places and a Penthouse sale on selected sailings.Crystal Cruises will also be holding exclusive events on four special sailings so that the celebrations continue all year round; the 20thAnniversary President’s cruise, the Crystal Society (repeat guest) Reunion cruise aboard and the cruises aboard Crystal Symphony andCrystal Serenity that occur during 20 July 2010, which commemorates the anniversary of Crystal’s first ship christening. 23

The latest Magic Moments...from the Middle and Far Easta b a) Unique, mysterious and alluring… b) ‘A Pot Sculpture’ – taken by Jaqi Elliot – which appeared in our Calendar in 2008. c c) A nn Wood’s picture of the ‘Rooftops of Bali’ also appeared in our 2008 Calendar. d) Another ‘work’ trip – checking if the seat on the elephant is comfortable enough for our customers – in Thailand of course! e) So I can bring it to you…our ‘Taste of Thailand’ evening in 2008 – co-hosted by Gold Medald eHallmark Travel…we know because we’ve been there!www.hallmarktravel.com In 20 years, we’ve won lots of awards, seen and been to many, many of the world’s most beautiful spots. And Magic Moments?... there have been quite a few – my sincere thanks to everyone who have made this journey over the 20 years, a magic one, fellow travellers, clients, suppliers, staff, friends and most of all family, John, Stuart and Katy – my motivation and my inspiration! Hallmark Travel 3 West Street, East Grinstead, West Susssex RH19 4EY, UK Tel: +44(0)1342 312305 • Fax: +44(0)1342 317934 Sales: [email protected] • Admin: [email protected] www.hallmarktravel.com