EACH online programme 2018_v9

PORTOIC CH 1 - 4 September 2018International Conference on Communication in Healthcare Porto, Portugal, 1 – 4 September 2018

About Porto and Venue Porto Below are a selection of hotels with good transport links to the conference venue. Situated in Northern Portugal, Porto There are plenty of others for you to entices with its higgledy-piggledy choose if you prefer, including air BnB. medieval centre, divine food and wine and charismatic locals. Hotels close the conference venue (approximately 10-20 minute walk): The region is famed for the production of Port, which is still stored in the vast cellars Four Star: that stretch along the banks of the mighty • Axis Business and Spa Hotel, Douro River. Rua Maria Feliciana, 100 The city has an excellent Metro network making it very easy to get around. • Eurostars Oporto, Rua do Mestre Guilherme Camarinha, 212 The average temperatures in September are between 14°C – 24°C with a chance Two Star: of rain. • H otel Ibis Porto, Sao Jao, Rua Dr. Placido Costa Faculty of Engineering, City Centre Hotels, within easy walking University of Porto distance of Aliados or Sao Bento Metro Stations: The ICCH 2018 conference will take place at the Faculty of Engineering, University of Four star: Porto. It is located on the northern edge • E xe Almada Porto, 361 Rua do Almada of the city and serviced by three Metro stations on line D (Yellow). • Mercure Porto Centro Hotel, 116 Praca da Batalha The full address is: FEUP – Faculdade de Engenharia • NH Collection Porto, Batalha, da Universidade do Porto, (Faculty of 60-65 Praca da Batalha Engineering, University of Porto) Rua Dr. Roberto Frias, s/n, 4200 – 465 Porto, Three star: Portugal • G rand Hotel do Porto, For full details on how to get to FEUP, 197 Rua de Santa Catarina please use this link. • Best Western Hotel Inca, 52 Praca Coronel Pacheco • Hotel da Bolsa, 101 Rua de Ferreira Borges Accommodation Two star: • G rande Hotel de Paris, Please note that accommodation is not included in the ticket price and all 27-29 Rua da Fabrica delegates are required to book their own • Hotel Ibis Porto, 29 Rua da Alegria1 accommodation in the city.

Pre-conference Workshops We are delighted to offer the following pre-conference workshops which take place in advance of the ICCH conference. Two day workshop • Visual design in health communication research – why, when, how Dates and Times: Mara van Beusekom & Kevin Shaw Friday 31 August 9am – 5.30pm • Training clinicians to communicate Saturday 1 September 8.30am – 2.30pm mindfully: a workshop on deep listening, shared mind and presence Costs: EACH / ACH Member £350 Ronald Epstein & Michael Krasner Non-member £400 Undergraduate student £150 Location All pre-conference workshops take place • Experiential Communication Skills at the main conference venue: Faculty of Teaching: What to Teach – Skills, Engineering, University of Porto Structure and How to Analyse an Observed Interaction Register To book on to a pre-conference workshop, Jonathan Silverman & Jane Ege Møller you can add this to your conference registration. One day workshops Date and Time: Saturday 1 September 9am – 2.30pm Costs: EACH / ACH Member £175 Non-member £200 Undergraduate student £125 • Communication skills for public engagement via the production of research, and patient education and didactic podcasts Antoon Cox • Managing conflict in healthcare relationships Calvin Chou & James Bell • Why and how to conduct a realist review? Applying a new method of systematic review in research and policy-making Fien Mertens & Peter Pype2

Conference Programme Saturday 1 September Sunday 2 September (continued) 12:00 – 17:00 Conference registration 12:30 – 13:30 Special Interest Group open meetings 13:30 – 15:00 Pairing with Colleagues 13:30 – 15:00 Parallel Session 2 (see page 5 for details) 15:00 – 16:00 New attendees orientation session 15:00 – 15:30 Refreshment break 15.00 – 16.00 Moderators meeting 15:30 – 17:00 Parallel Session 3 17:00 – 18:30 Plenary: How to assess (see page 5 for details) communication and other complex skills? 17:15 – 18:15 Poster Session 2 The assessment literature in transition 18:15 – 19:15 EACH Annual General Meeting Cees van der Vleuten, Monday 3 September Professor of Education and Director of the School 08:30 – 10:00 Plenary: In pursuit of ‘patient engagement’: of Health Professors Education, Maastricht Challenges, barriers University, NL and breakthroughs 18:45 – 20:00 Welcome Drinks Reception Meg Gaines, Director of the Center for Patient 18:45 – 20:00 Poster Session 1 Partnerships and Professor of Law, University of Sunday 2 September Wisconsin, US 07:30 – 08:30 Conference registration 10:00 – 10:30 Refreshment break open 08:30 – 10:00 Plenary: Re-thinking 10:30 – 12:00 Parallel Session 4 communication with the seriously ill (see page 6 for details) Ronald Epstein, MD, 12:00 – 13:30 Lunch Professor of Family Medicine, Psychiatry and 12:30 – 13:30 Roundtable Discussions Oncology and Director of the Center for (see page 7 for details) Communication and Disparities Research, 13:30 – 15:00 Parallel Session 5 University of Rochester Medical Center, US (see page 6 for details) 10:00 – 10:30 Refreshment break 15:00 – 15:30 Refreshment break 15:30 – 17:00 Parallel Session 6 (see page 6 for details) 10:30 – 12:00 Parallel Session 1 19:30 – 23:00 Conference Dinner – Palácio da Bolsa, (see page 5 for details) 12:00 – 13:30 Lunch Rua de Ferreira Borges, 12:00 – 13:30 Pairing with Colleagues 4050-253 Porto, Portugal (see page 4 for details)3 12:30 – 13:30 PEC meeting

Conference Programme Conference Dinner Tuesday 4 September Monday 3 September | 19:30 – 23:00 08:30 – 10:00 Plenary: Realistic medicine – changing This year’s conference dinner will be culture and practice in held in the historical Palácio da Bolsa. the delivery of health and social care Located in the historic centre of Porto, the Palácio da Bolsa (Stock Exchange Catherine Calderwood, Palace) is the city’s crowning jewel and Chief Medical Officer a World Heritage site. The interior of the for Scotland, UK Palácio, was magnificently decorated by several artists. 10:00 – 10:30 Refreshment break We welcome all conference delegates 10:30 – 12:00 Parallel Session 7 to attend a welcome drink, followed by dinner in this splendid venue. (see page 8 for details) We are delighted to announce that the 12:00 – 12:30 Refreshment break conference dinner is included in the price of the conference and therefore open to 12:30 – 14:00 Parallel Session 8 all conference delegates to attend. (see page 8 for details) We look forward to welcoming you all to this splendid venue! 14:00 – 14:30 Refreshment break 14:30 – 15:00 Closing Plenary4 Palácio da Bolsa © By Hugo Cadavez from Viseu, via Wikimedia Commons

Parallel Session 1 – Sunday 2 September | 10:30 – 12:00 Work in Progress Symposia Oral Presentations Workshops Oral Presentations • Uncertainty in • Assessing learner • Double Act – Maximising • Decision making and healthcare: building a communication skills the partnership potential family research program and of facilitator and simulated community • Communication in patient during experientialParallel Sessions – Sunday cancer care 1 communication skills • PLACE4CARERS: teaching Caregiver engagement • Empathy to improve ageing • Set-up for success: in place for hard-to- • Health literacy 1 The requirements for reach communities the effective delivery • Intercultural of communication in communication healthcare events • Patient needs • How to make information leaflets with images for • Shared Decision low-literate patients Making 1 – Measurement • Problem-based learning of Shared Decision Making by designing decision aids with medical students Parallel Session 2 – Networking Mercado | Sunday 2 September | 13:30 – 15:00 Session 2 at this year’s ICCH conference has been devoted to an innovative and exciting event, which has never been run at the conference before. This whole session will be devoted to networking, involving all participants at the conference, with no other parallel events occurring simultaneously. The main purpose of the event is to encourage all participants to meet and connect with like-minded people at the conference, with the secondary purpose of enabling existing networks to meet and encouraging new networks to form for the future. We will be providing enough activities so that you all can have something that you’re interested to attend and enough diversity of activities to excite you. All activities will last for 11/2 hours, the entire length of the session. There will be 3 types of activities: • Individual country or world regional groups • Discipline based groups such as physiotherapy and nursing • Focus based groups on research, teaching and policy / practice Before the event, we will contact every participant to explain all the possible activities and invite you to sign up to a particular activity of your choice. Parallel Session 3 – Sunday 2 September | 15:30 – 17:00 Innovative Symposia Oral Presentations Workshops Fringe Technology Oral Presentations • Innovative • Communication • Teaching embodied • Remarkable approaches in cancer care 2 awareness in lines: Exploring to measuring medical education: significant illness and monitoring • Communication Strategies for through narrative, medication use teaching non-medical physician nonverbal drama, poetry in clinical and students communication and music research settings • Communication • Teaching health • Opening • National quality training care providers how Pandora’s box and safety undergraduate to work effectively of emotions in standards: student with health care communication An untapped interpreters training to lever to improve • Health behaviour facilitate patient- healthcare and health promotion • Empathic centredness communication consultation: • Patient and provider How can real • Hit the bulls eye: perspectives patients contribute Effective goal to empathy setting • Patient centredness 1 training in medical – Conceptual modules education? and theory • Shared Decision Making 2 – Provider5 Perspective

Parallel Session 4 – Monday 3 September | 10:30 – 12:00Parallel Sessions – Monday Symposia Oral Presentations Workshops • Choice awareness: Just a small • C ommunication technologies • W ritten assessment of part of Shared Decision Making, communication skills: How to write but indispensable for the whole for healthcare practice 1 effective questions using patients’ vignettes • Development and implementation • Health literacy 2 of a workplace communication • Mind mapping for family meetings program, 5 international • Integrated approaches to in palliative care perspectives undergraduate teaching • Telling one story: Using improv to • The way forward; how students • Physician communication teach interprofessional empathy from across the globe experience behaviour, tools and interventions skills communication skills education and their vision on future • Risk communication • To be or to do, that is the question: challenges Making aspirational goals into • Shared Decision Making tangible behavioural actions’ 3 – Intervention • Uncertainty Roundtable Discussions – Monday 3 September | 12:30 – 13:30 (see page 7 for details) Parallel Session 5 – Monday 3 September | 13:30 – 15:00 Work in Symposia Oral Presentations Fringe Workshops Progress Oral Presentations • A n image is worth • Using the Standards a thousand words: for UNiversal • Education • The influence • C ommunication How pictographic reporting of of patient and technologies design can patient Decision physician attitudes for healthcare redefine health Aid Evaluations on clinical practice 2 communication (SUNDAE) guidelines communication in primary care and • Health information • Innovation and • Teaching medical oncology settings (appraisal) research creativity as students how to business drivers for communicate with • Emotions in • Patient centredness better healthcare patients with mental doctor-patient 2 – Patient needs communication disorders interaction: and caregiver Perspectives perspectives • How to make and from research, use online evidence education and • Self-management 1 based patient clinical practice information • Shared Decision Making 4 – theory • Linking professionalism and • Teacher communication skills development and in OSCE stations perspective Parallel Session 6 – Monday 3 September | 15.30 – 17:00 Work in Progress Symposia Oral Presentations Workshops Oral Presentations • Patient provider • Patient-centred • Communication • Experiencing Balint communication communication for technologies for groups: A training tool surgeons and procedural healthcare practice 3 specialists: A call to • G reat White Shark swims action and strategies for • Intercultural nearby! Communication success in teaching non- communication – in trouble: Patients with technical skills interpreters ‘personality disorders’ in your practice • Using Twitter and • Learning from patient other social media to experiences (teaching • What really matters to promote your work as undergraduate) patients? Using research a researcher to help teach goal- • Patient participation setting in practice • Shared Decision Making 5 – Observation • Teaching methods6 • Training for professionals

Roundtable Discussions Roundtable Discussions – Monday 3 September | 12:30 – 13:30 A meeting of the minds: Exploring Medical decision-making and informed practical and intellectual synergies consent: How to enhance practice? between business and health Julia Lühnen, Susanne Buhse, communication disciplines. Justin Clapp, Lee Fleisher, Danielle Blanch-Hartigan, Audrey Ferron Parayre, Anke Steckelberg, Jennifer Yule, Krista Hill Cummings, Alexandra Freeman Marianne Schmid Mast Research and resources for workplace Anyone can learn how to communicate based communication learning. or not? Marcy Rosenbaum, Noelle Junod Perron, Iestke Siemann, Ellemieke Rasenberg, Jane Ege Møller, Katrien Bombeke Anke Smeenk The VR-CoDES system: Application and Clinical communication in Portugal: discussion of future directions in research Enhancing the dialogue between and training. academia and healthcare providers. Lidia Del Piccolo, Pedro Morgado, Nuno Madeira Margarida Figueiredo-Braga, Gerry Humphris, Anneli Mellblom, Developing effective communication Arnstein Finset skill instruction and practice in resource impoverished settings. Express Rather than Impress: Discussing Carey Candrian, Kirsten Broadfoot Challenges in a Peer-group of Early Career Researchers Development of an intervention to train Kasey Boehmer, Marij Hillen, Eirik Hugaas self-management support competencies Ofstad, Jennifer Barton, Corine Meppelink, in healthcare professionals. Claudia Zanini, Tabor Flickinger Veerle Duprez, Veerle Lemaire, Ilse Vandepoel, Ann Van Hecke, Keys to successful collaboration Dorien Wuyts Arwen Pieterse, Orit Karnieli-Miller, Barbara Schouten, Pål Gulbrandsen, E-consultations (e-cons). Russell Rothman, Kenzie Cameron Anette Grønning Enhancing multidisciplinary communication in oncology settings. Mark Leys, Melissa Horlait Interprofessional communication in healthcare: When and how do we best equip our students? Anthony Brenneman, Susanne Lindqvist, Thanakorn Jirasevijinda7

Parallel Sessions – Tuesday Parallel Session 7 – Tuesday 4 September | 10.30 – 12:00 Work in Progress Symposia Oral Presentations Workshops Oral Presentations • Returning genetic • Counsellors and other • T he teaching and • Patient tools results and service providers assessment of triadic communication about communication skills genetic risk in cancer • Emotional distress • Medical practice and • Physicians are only • Ethics and teaching how we see human. The influence of professionalism it affects how we do it physician characteristics on their medical practice • Information provision • Developing a systematic review in medical • Shared Decision • Interprofessional communication: Making: For what types communication An interactive of decisions, for which example using tools reasons, and under • Organisation change for undergraduate which circumstances? assessment • Postgraduate communication education Parallel Session 8 – Tuesday 4 September | 12.30 – 14:00 Work in Progress Symposia Oral Presentations Workshops Oral Presentations • I nterprofessional • State of the art methods • Communication and • Towards effective communication for teaching inhaler children/adolescents Shared Decision technique Making: How to • Engaging stakeholders stimulate workplace • Communication in in communication policy based learning and healthcare in the Iberian feedback? Peninsula (SP3CS and • Mobile health UFV): Trends and future • Teaching about personal directions • Provision and appraisal communication style of health information • Understanding what • Self-management 2 matters to patients: A hands-on workshop • Shared Decision Making 6 – tools • Social factors of patients and the influence of communicative behaviour8

Sponsorship Opportunities Thank you to our sponsors: There are a limited number of sponsorship packages available for both commercial and non-commercial companies. All interested sponsors must apply by contacting Fiona Whitelock. Please note that only offers of support that fit within EACH’s sponsorship policy. 9

For any questions relating to ICCH 2018 IC CH PORTOplease use the contact details below: 1 - 4 September 2018EACHThe Old George BreweryRollestone StreetSalisburySP1 1DXUnited KingdomT: +44 (0)1722 415154E: [email protected]/events/conferences/icch-porto-2018Find us on Twitter: @EACH_com #ICCH2018