KNL Management Condo Assoc. FAQs-2

FREQUENTLYASKED QUESTIONSKNL Professional Property Management(Condo Associations)TEL: 617-487-4868   FAX: 617-607-8348  [email protected]

GENERAL QUESTIONSHOW LONG HAVE YOU BEEN IN BUSINESS?-We have been in business for over 40 years.WHAT SEPARATES YOUR COMPANY FROM OTHERS? Our transparency-all financials and documents can be seen online24/7Constant communication & responsiveness-You can always reachus whether it is through: phone,email,online portals,or live chat onour websiteProfessionalism-Our experienced staff is trained and care abouteach and every building and ownerWHO DO I CONTACT IF I HAVE QUESTIONS? We have specialized departments for your needs:1. A primary contact - property manager for all general questions2. A financial division for all of your financial and budget questions3. A maintenance manager for any maintenance or capitalimprovement questions

GENERAL QUESTIONS CAN YOU HELP ME TRANSITION FROM ANOTHER MANAGEMENT COMPANY? -Yes, we will review your current management agreement(if there is one) to see how much notice you must give to your current company. We have a draft letter you can use to let them know you will be transitioning to us and we will work with them to smoothly transition the management. DO YOU DO CHECK ON THE PROPERTY?  -Yes, at the minimum we have scheduled formal monthly checks of the property (reports can be viewed online).Typically we are on site at least once a week for walk throughs.WE HAVE BEEN MANAGING  THE ASSOCIATION, WHY SHOULD I PAYSOMEONE TO MANAGE?-Being a trustee/property manager is another full time job and youdeserve to enjoy owning your property rather than having to run it.CAN YOU HANDLE COMMON AREA REPAIRS AND CAPITALIMPROVEMENTS?-Yes, we have a general contracting division with on staffhandymen on staff. For larger capital improvements we have theexperience and knowledge to ensure projects are properly quotedout and completed.

FINANCIAL QUESTIONS WHAT IS THE MANAGEMENT FEE?-Depending on the size of the building we range from $40-$50 perunit/month this is negotiable with larger propertiesARE THERE ANY OTHER FEES (CANCELLATION, RENEWAL,MARKETING, ACCOUNT SETUP)?: 5% upcharge of any outside vendor bills above $1000(for facilitation and coordination of vendors and tenants) Currently $65/hr($97.50/after hours/weekend) for any on site required visits(i.e emergencies or scheduled deliveries or requested by you) Currently $75/hr+materials for most on staff handyman repairs(no 3% added)ANY FEES FOR CANCELLATION OR SETUP? -There are zero fees for cancellation OR account setup.WHAT PAYMENT OPTIONS ARE AVAILABLE FOR CONDO FEES: ACH(Automatic withdrawal) Coupon books(to mail checks) Online payments

FINANCIAL QUESTIONSWILL YOU LEGAL COLLECTION OF OWNERS WHO OWE MONEY?-Yes, our company has attorneys (fees may apply) who specialize inthe collection of condo fees not being paid. Any legal, relatedcourt fees will be added to the owner's ledger.ARE SNOW REMOVAL, LANDSCAPING AND CLEANING INCLUDINGIN MY MANAGEMENT FEE?-No, unfortunately they are not. However, we can obtain quotes andcontracts for these services. Since we manage a large amount ofproperties we are able to negotiate preferred vendor rates for yourassociation.DO YOU DO ANYTHING END OF YEAR TO HELP ME FILE  OUR TAXES?-Yes we can have an accountant file your yearly returns for anominal charge.

COMMUNICATION & COMPETENCE HOW MANY CONDO ASSOCIATIONS DO EACH OF YOUR PROPERTY MANAGERS HANDLE? -We limit the amount of properties a property manager handles to no more than 10 associations ensuring your building gets the attention it deserves.HOW MANY PROPERTIES DO YOU MANAGE?-We currently manage over 500 properties in Greater Boston.HOW DO YOU MANAGE SO MANY PROPERTIES AND HOW CAN YOUMAKE SURE MY PROPERTY GETS ATTENTION?-We have a large and well trained staff that is committed to opencommunication that believe that every property is equallyimportant.DO YOUR PROPERTY MANAGERS HAVE CAI(COMMUNITYASSOCIATION INSTITUTE) ACCREDITATIONS?-Yes, our property managers have CMCA and/or AMS designations.DOES YOUR COMPANY CARRY INSURANCE?-Yes, we carry general liability, directors and officers and errors andomission insurance.

COMMUNICATION & COMPETENCE HOW DO YOU KEEP BOARD MEMBERS AND OWNERS UPDATED? We send out scheduled newsletters We create and communicate via an online discussion board for the owners We communicate via text message in the case of emergenciesHOW MANY MEETINGS ARE INCLUDED A YEAR?-One per quarter + an annual meeting so, a total of five meetings.WHERE ARE YOUR OFFICES LOCATED?-We have offices located in Allston,Brookline,Jamaica Plain,Newtonand Watertown.DO YOU OFFER ANY ADDITIONAL SERVICES: YES, KUNEVICH & LAUPROPERTY MANAGEMENT IS A DIVISION OF KUNEVICH & LAUWHICH PROVIDES: Insurance- We provide competitive rates and coverages for Auto, Business, Home, Life and Investment property insurance Construction- We are a licensed General Contracting Firm that can handle small to large renovations Real Estate Acquisition,Rentals and Sales-We are a full service brokerage real estate firm HOW DO I SIGN UP? -You will speak to one our property managers who will  guide walk you through the property setup process step by step.

PROPERTY MANAGEMENT PROCESS Step 1: Informal Meeting Review of management process.Step 2: Self to PropertyManagementWe take a step-by-step approach toensure a smooth transition from selfto property management. Step 3: Regular Communication We are here for you and your tenants whenever you need us.Step 4: BookkeepingStreamlinedOur team will manage allbookkeeping and accounting tasks,which you'll have access to 24/7.

PROPERTY MANAGEMENT PROCESS Step 5: Tenants Managed We'll qualify new tenants, handle tenant issues and deal with any \"problem tenants\".Step 6: LiabilityReducedOur affiliated attorney can put theproperty into an LLC (LimitedLiability Corporation). Step 7: Value Added Services In addition to the day to day aspects of management, we go above and beyond for a clients.